Dell Inspiron 13 7378 2-in-1 Inspiron 13 7000 2-in-1 Service Manual
Dell Inspiron 13 7378 2-in-1 Manual
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Dell Inspiron 13 7378 2-in-1 manual content summary:
- Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 1
Inspiron 13 7000 2-in-1 Service Manual Computer Model: Inspiron 13-7378 Regulatory Model: P69G Regulatory Type: P69G001 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 2
potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 3
Contents Before working inside your computer 12 Before you begin 12 Safety instructions 12 Recommended tools 13 Screw list...14 After working inside your computer 16 Removing the base cover 17 Procedure...17 Replacing the base cover 20 Procedure...20 Removing the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 4
Removing the solid-state drive 30 Prerequisites...30 Procedure...30 Replacing the solid-state drive 32 Procedure...32 Post-requisites 33 Removing the coin-cell battery 34 Prerequisites...34 Procedure...34 Replacing the coin-cell battery 36 Procedure...36 Post-requisites 36 Removing the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 5
Removing the speakers 44 Prerequisites...44 Procedure...44 Replacing the speakers 46 Procedure...46 Post-requisites 46 Removing the fan 47 Prerequisites...47 Procedure...47 Replacing the fan 49 Procedure...49 Post-requisites 49 Removing the heat sink 50 Prerequisites...50 Procedure...50 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 6
Removing the power and volume-buttons board 56 Prerequisites...56 Procedure...56 Replacing the power and volume-buttons board 58 Procedure...58 Post-requisites 58 Removing the status-light board 59 Prerequisites...59 Procedure...59 Replacing the status-light board 62 Procedure...62 Post- - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 7
75 Removing the system board 76 Prerequisites...76 Procedure...76 Replacing the system board 81 Procedure...81 Post-requisites 82 Entering the Service Tag in the BIOS setup program 82 Removing the keyboard 83 Prerequisites...83 Procedure...84 Replacing the keyboard 87 Procedure...87 Post - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 8
Removing the display panel 91 Prerequisites...91 Procedure...91 Replacing the display panel 94 Procedure...94 Post-requisites 94 Removing the display back-cover and antenna assembly 95 Prerequisites...95 Procedure...95 Replacing the display back-cover and antenna assembly 97 Procedure...97 Post - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 9
108 Changing the audio settings 109 Camera...109 Identifying the webcam in device manager 109 Starting the camera application 109 Getting the Dell Webcam Central 110 Display...111 Adjusting the brightness 111 Changing the screen resolution 111 Rotating the display 112 Cleaning the display - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 10
Setting up the wireless display 117 USB...118 Downloading the USB 3.0 driver 118 Enabling or disabling the USB in BIOS setup program 118 Fixing a no-boot issue caused by USB emulation 119 Wi-Fi...119 Turning on or off Wi-Fi 119 Configuring Wi-Fi 119 Bluetooth...120 Turning on or off Bluetooth - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 11
Windows 130 Checking the processor usage in the task manager 131 Operating System 131 Service Tag location 131 Device drivers 132 Intel Dynamic Platform and Thermal Framework 132 Intel 138 System diagnostic lights 139 Getting help and contacting Dell 141 Self-help resources 141 Contacting - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 12
you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. The shut-down instruction varies depending on the operating system installed on your computer. - Windows 10: Click or tap Start → Power → Shut down. - Windows 8.1: On the Start - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 13
troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that procedures in this document may require the following tools: • Phillips screwdriver 13 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 14
• Plastic scribe Screw list The following table provides the list of screws that are used for securing different components to the computer. Component Secured to Screw type Quantity Base cover Palm-rest M2.5x7 9 assembly Battery Palm-rest M2x3 4 assembly Solid-state drive Palm-rest - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 15
Component Keyboard Sensor board Secured to Palm-rest assembly Display panel Screw type M1.2xL1.4 M2.5x2.5 Big Head Quantity 14 1 15 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 16
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 17
the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 18
2 Remove the screws that secure the base cover to the palm-rest assembly. 1 screws (9) 3 palm-rest assembly 2 base cover 18 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 19
3 Using a plastic scribe, release the tabs that secure the base cover to the palm-rest assembly and remove the base cover off the palm-rest assembly. 1 plastic scribe 3 base cover 2 palm-rest assembly 19 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 20
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the base cover with the palm-rest - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 21
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Disconnect - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 22
3 Lift the battery off the palm-rest assembly. 1 system board 3 screws (4) 5 battery 2 battery cable 4 palm-rest assembly 4 Press and hold the power button for five seconds to ground the system board. 22 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 23
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the battery - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 24
the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 25
Procedure 1 Lift the Mylar to access the memory module. 1 memory module 2 Mylar 2 Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 25 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 26
3 Remove the memory module from the memory-module slot. 1 securing clips (2) 3 memory-module slot 2 memory module 26 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 27
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Lift the Mylar to access the memory- - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 28
3 Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. 1 memory module 3 notch 5 Mylar Post-requisites 1 Replace the battery. 28 2 memory-module slot 4 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 29
2 Replace the base cover. 29 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 30
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 31
2 Slide and remove the solid-state drive off the system board. 1 screw 3 solid-state drive slot 5 palm-rest assembly 2 solid-state drive 4 system board 31 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 32
inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 33
2 Press the other end of the solid-state drive and replace the screw that secures the solid-state drive to the palm-rest assembly. 1 screw 3 solid-state drive slot 5 palm-rest assembly Post-requisites 1 Replace the battery. 2 Replace the base cover. 2 solid-state drive 4 system board 33 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 34
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 35
2 Peel the coin-cell battery off the palm-rest assembly. 1 I/O board 3 coin-cell battery 2 coin-cell battery cable 4 palm-rest assembly 35 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 36
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Adhere the coin-cell battery to the palm - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 37
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 38
3 Slide and remove the wireless card from the wireless-card slot. 1 screw 3 wireless-card slot 5 antenna cables (2) 2 wireless-card bracket 4 wireless card 38 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 39
inside your computer, follow the instructions in After working inside your computer. For the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid antenna-cable color scheme for the wireless card supported by your computer. Connectors on the wireless - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 40
5 Replace the screw that secures the wireless card bracket to the wireless card. 1 tab 3 wireless-card slot 5 antenna cables (2) 7 screw Post-requisites 1 Replace the battery. 2 Replace the base cover. 2 notch 4 wireless card 6 wireless card bracket 40 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 41
inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 42
2 Using a plastic scribe, pry the keyboard daughter-board off the palm-rest assembly. 1 keyboard cable 3 palm-rest assembly 5 keyboard daughter-board cable 7 status-light board-cable 9 keyboard daughter-board 2 keyboard-backlight cable 4 touch-pad cable 6 latch 8 plastic scribe 42 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 43
inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Adhere the keyboard daughter board on - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 44
working inside your computer, follow the instructions in After working inside your computer. For see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cable from the routing guides on the palm-rest assembly. 4 Note the position of - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 45
5 Remove the speakers from the alignment posts and lift the speakers off the palm-rest assembly. 1 system board 3 palm-rest assembly 5 tape (2) 7 speakers (2) 2 speaker cable 4 routing guides 6 alignment posts 8 rubber grommets (5) 45 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 46
inside your computer, follow the instructions in After working inside your computer. For Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: The the speaker. 3 Route the speaker cable through the routing guides on the palm-rest assembly. 4 Adhere the pieces of - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 47
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 48
3 Move the antenna cables out of the way and lift the fan off the palm-rest assembly. 1 antenna cables (2) 3 fan 5 fan cable 2 palm-rest assembly 4 screws (2) 6 system board 48 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 49
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the fan, do - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 50
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 51
2 Lift the heat sink off the system board. 1 heat sink 3 system board 2 captive screws (4) 51 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 52
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 53
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 54
3 Lift the power-adapter port off the palm-rest assembly. 1 power-adapter port-cable 3 power adapter port 5 palm-rest assembly 2 screw 4 system board 54 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 55
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the power-adapter port into the slot - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 56
inside your computer, follow the instructions in After working inside your computer. the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base power and volume-buttons board-cable from the routing guides on the palm-rest assembly. 4 Remove the screw that - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 57
5 Lift the power and volume-buttons board off the palm-rest assembly. 1 tape 3 routing guides (2) 5 screw 2 power and volumebuttons board-cable 4 power and volumebuttons board 6 palm-rest assembly 57 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 58
inside your computer, follow the instructions in After working inside your computer. the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the screw the power and volume-buttons board-cable through the routing guides on the palm-rest assembly. 4 Connect the power and - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 59
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 60
3 Lift the speaker cable off the status-light board. 1 palm-rest assembly 3 speaker cable 2 tape (2) 4 Open the latch and disconnect the status-light board-cable from the keyboard daughter-board. 5 Peel the foam securing the status-light board to the palm-rest assembly. 60 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 61
6 Lift the status-light board off the palm-rest assembly. 1 latch 3 keyboard daughter-board 5 foam 2 status-light board-cable 4 status-light board 61 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 62
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align and place the status-light board in - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 63
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 64
2 Open the latches and disconnect the touch-pad cable from the touchpad assembly and the keyboard daughter-board. 1 system board 3 latch 5 keyboard daughter-board 2 keyboard daughter-board cable 4 touch-pad cable 6 palm-rest assembly 3 Peel off the pieces of tape that secure the touch-pad to the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 65
5 Lift the touch-pad bracket off the palm-rest assembly. 1 screws (4) 3 touch-pad bracket 2 palm-rest assembly 4 tape (2) 6 Remove the screws that secure the touch pad to the palm-rest assembly. 65 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 66
7 Lift the touch pad off the palm-rest assembly. 1 screws (4) 3 touch pad 2 palm-rest assembly 66 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 67
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the touch pad on the palm-rest - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 68
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 69
7 Lift the I/O board off the palm-rest assembly. 1 I/O board 3 I/O-board cable 5 palm-rest assembly 7 coin-cell battery-cable 9 power and volume-buttons board-cable 2 tape 4 screws (2) 6 latch 8 tape 69 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 70
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the I/O board on the palm-rest - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 71
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 72
2 Open the latches to disconnect the display cable and the touch-screen board-cable from the system board. 1 antenna cables (2) 3 touch-screen board-cable 5 tape (2) 2 display cable 4 latch 3 Turn the computer over and open the display as far as possible. CAUTION: Place the computer on a soft - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 73
5 Remove the screws that secure the display assembly to the palm-rest assembly. 1 display assembly 3 display hinges (2) 2 screws (4) 4 palm-rest assembly 73 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 74
6 Lift the display assembly off the palm-rest assembly. 1 display assembly 74 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 75
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Place the computer on a soft and - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 76
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer's Service Tag is stored in the system board. You must - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 77
2 Peel off the tape that secures the I/O-board cable to the system board. 1 I/O-board cable 3 tape (3) 5 system board 2 display cable 4 touch-screen cable 3 Open the latches to disconnect the display cable and the touch-screen board-cable from the system board. 4 Open the latch to disconnect the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 78
6 Open the latch and disconnect the keyboard daughter-board cable from the system board. 1 display cable 3 tape (2) 5 speaker cable 7 keyboard daughter-board cable 9 tape 2 touch-screen cable 4 power-adapter port-cable 6 latch 8 I/O-board cable 7 Remove the screws that secure the system-board - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 79
8 Lift the system-board bracket off the palm-rest assembly. 1 screws (2) 3 system board 2 system-board bracket 4 palm-rest assembly 9 Remove the screws that secure the system board to the palm-rest assembly. 79 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 80
10 Lift the system board off the palm-rest assembly. 1 screw (3) 3 palm-rest assembly 2 system board 80 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 81
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer's Service Tag is stored in the system board. You must - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 82
Replace the fan. 4 Replace the memory modules. 5 Replace the battery. 6 Replace the base cover. Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3 Navigate to the Main tab and enter the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 83
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 84
Procedure 1 Lift the speaker off the palm-rest assembly. 1 speaker cable 2 speaker 2 Remove the screws that secure the keyboard shield to the palm-rest assembly. 84 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 85
3 Lift the keyboard shield off the keyboard. 1 keyboard shield 2 screws (14) 4 Open the latches and disconnect the keyboard cable and keyboardbacklight cable (optional) from the system board. NOTE: The keyboard-backlight cable is present only if the laptop shipped with a backlit keyboard. 85 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 86
5 Lift the keyboard, along with the cables, off the palm-rest assembly. 1 keyboard 3 screws (14) 5 latch 2 palm-rest assembly 4 keyboard cable 6 keyboard backlight-cable 86 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 87
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the keyboard on the palm-rest - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 88
your computer, follow the instructions in After working inside your computer. the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the Remove the I/O board. 12 Remove the keyboard daughter-board. 13 Remove the power-adapter port. 14 Remove the power and volume - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 89
1 palm rest 89 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 90
inside your computer, follow the instructions in After working inside your computer. Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm assembly. 11 Replace the touch pad. 12 Replace the fan. 13 Replace the wireless card. 14 Replace the solid-state drive. - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 91
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 92
2 Using a plastic scribe, pry the display-panel assembly off the display back-cover and antenna assembly. 1 plastic scribe 3 routing guides 5 hinge covers 3 Turn over the display-panel assembly. 4 Remove the camera. 2 display back-cover 4 display cable 6 display-panel assembly 92 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 93
5 Remove the sensor board. After performing the above steps, we are left with the display panel. 1 display panel 93 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 94
inside your computer, follow the instructions in After working inside your computer. see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the display . 5 Route the display cable through the routing guides inside the hinge covers. 6 Align the display-panel - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 95
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 96
1 display back-cover and antenna 2 antenna cables assembly 96 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 97
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the display back-cover and antenna assembly - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 98
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 99
2 Turn the camera over and peel off the tape to disconnect the camera cable from the camera module. 1 display panel 3 camera module 5 tape 2 plastic scribe 4 camera cable 99 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 100
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Connect the camera cable to the camera module - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 101
. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove guides on the display panel. 101 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 102
5 Lift the display cable off the display panel. 1 tape 3 sensor-board cable 5 latch 2 sensor-board cable tape 4 display cable 6 display panel 102 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 103
working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Route the display cable through the routing guides on the display panel. 2 Slide the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 104
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 105
3 Lift the sensor board off the display panel. 1 sensor board 3 tape 5 latch 2 screw 4 sensor-board cable 105 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 106
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the screw hole on the sensor board - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 107
to www.dell.com/support. 3 Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for -tap the BIOS update file icon and follow the instructions on the screen. 107 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 108
Audio The Inspiron 13-7378 is shipped with Realtek ALC3253 with Waves MaxxAudio Pro, which is the utility to adjust various audio settings. NOTE: The audio drivers are already installed when you receive your computer. Downloading the audio driver 1 Turn on your computer. 2 Go to www.dell.com/support - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 109
Changing the audio settings 1 On the taskbar, click or tap the search box, and then type Dell Audio. 2 Click or tap Dell Audio and change the audio settings as required. Camera The Inspiron 13-7378 is shipped with an integrated 0.92 megapixel highspeed camera with a maximum of 1280 X 720 HD - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 110
is shipped along with your computer, which contains the Dell Webcam Central software. If you do not have the software, you can download it by registering through My Account on the Dell website. NOTE: The Dell Webcam Central is not available for download from the support site or the resource CD. 110 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 111
Display The Inspiron 13-7378 is shipped with the following display options: • 13.3-inch HD WLED touch with 1366 X 768 resolution • 13.3-inch FHD WLED touch screen with 1920 X 1080 resolution Adjusting the brightness 1 Right-click or touch and hold on your desktop and select Display settings. 2 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 112
4 Click or tap Apply. Rotating the display 1 Right-click or touch and hold on your desktop. 2 Select Graphics Options → Rotation and select from the following options: The display can also be rotated using the following key combinations: - Ctrl + Alt + Up arrow key (Rotate to 0 Degrees) - Ctrl + Alt - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 113
Gently wipe the display in circular motions to remove any dust or dirt particles. 3 Let the display dry thoroughly before turning it on. HDMI The Inspiron 13-7378 supports HDMI to connect a TV or another HDMI-in enabled device. It provides video and audio output. The HDMI port is located on the left - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 114
3 Select one of the following display modes: - PC screen only - Duplicate - Extend - Second screen only NOTE: For more information, see the document that shipped with your display device. 114 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 115
Inspiron 13-7378 dell.com/support. 3 Click or tap Product Support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually driver file icon and follow the instructions on the screen to install the driver - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 116
using cables. You must connect a wireless display adapter to your TV before setting up the wireless display. To check if your TV supports this feature, see the documentation that is shipped with the TV. The following table provides the basic system requirements for a wireless display. Processor - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 117
dell.com/support. 3 Click or tap Product Support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually -tap the application icon and follow the instructions on the screen to install the application. - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 118
in Inspiron 13-7378. Ports USB Type-C port USB 3.0 port with PowerShare Location Left side Left side USB 2.0 port Right side NOTE: USB 3.0 needs the driver to be installed before it can detect any USB devices. Downloading the USB 3.0 driver 1 Turn on your computer. 2 Go to www.dell.com/support - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 119
boot issue: 1 Turn on or restart your computer. 2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS pane. 4 Clear the Enable Boot Support check box to disable it. 5 Save the settings and exit. Wi-Fi The Inspiron 13-7378 is shipped with Wi-Fi 802.11ac - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 120
4 Select your network and click or tap Connect. NOTE: Type the network security key if prompted. Bluetooth The Inspiron 13-7378 is shipped with Bluetooth 4.0 and Bluetooth 4.1 (optional). Turning on or off Bluetooth NOTE: There is no physical switch to enable or disable Bluetooth. It has - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 121
5 Click or tap Pair to pair the bluetooth devices. 6 Click or tap Yes to confirm the passcodes on both the devices. Transferring files between devices using Bluetooth 1 Swipe-in from the right edge of the display, or click or tap the Action Center icon on the task bar to access the Action Center. 2 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 122
5 In the Bluetooth File Transfer window, click or tap Send files, and then select the file you want to transfer. Removing the Bluetooth device 1 Swipe-in from the right edge of the display, or click or tap the Action Center icon on the task bar to access the Action Center. 2 Right-click or touch and - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 123
program. A list of hard drives are displayed under the System Information in the General group. Media-card reader The Inspiron 13-7378 has one SD-card slot located on the right side of your computer. Downloading the media-card reader driver 1 Turn on your computer. 2 Go to www.dell.com/support. 123 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 124
Support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually appears on the screen. 2 Follow the instructions on the screen. Keyboard The Inspiron 13-7378 is shipped with a backlit keyboard. Changing - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 125
Keyboard shortcuts Keys Description Mute audio Decrease volume Increase volume Play previous track/chapter Play/Pause Play next track/chapter Switch to external display Search Toggle keyboard backlight Decrease brightness Increase brightness Turn off/on wireless Pause/Break Sleep Toggle scroll lock - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 126
Keys Description Open application menu Toggle Fn-key lock End Home Page down Page up Touch pad The Inspiron 13-7378 is shipped with a Precision touch pad. A precision touch pad is a new class of input device that provides high precision pointer input and gesture functionality. Precision - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 127
. Swipe for adding new Swipe in from the left desktop edge Click or tap New New desktop to add a new desktop Power adapter The Inspiron 13-7378 is shipped with a 45 W power adapter. WARNING: When you disconnect the power adapter cable from the computer, pull on its connector, not the cable - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 128
Inspiron 13-7378 is shipped with the chipset that is integrated in the 7th generation Intel Core i3/i5/i7 processors. Downloading the chipset driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click or tap Product Support, enter the Service follow the instructions on the screen to - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 129
3 Expand System devices. Memory The Inspiron 13-7378 has two SODIMM (RAM) slots, which are accessible by removing the base cover. Your computer supports 4 GB, 8 GB, 12 GB, and 16 GB dual-channel DDR4 memory of up to 2133 MHz. Checking the system memory in Windows 1 Click or tap - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 130
computer. 2 Press F2 when the Dell logo is displayed on the screen to instructions on the screen to complete the ePSA Pre-boot System Assessment (PSA). NOTE: If the operating system logo appears, wait until you see the desktop. Turn off your computer and try again. Processors The Inspiron 13-7378 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 131
tab to display processor performance details. Operating System The Inspiron 13-7378 is shipped with the Windows 10 factory installation. Service Tag location The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 132
In the Device Manager, check if the Intel Dynamic Platform and Thermal Framework is installed. Install the driver updates from www.dell.com/support. Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 133
HD Graphics driver In the Device Manager, check if the video driver is installed. Install the video driver updates from www.dell.com/support. Intel Serial IO Driver In the Device Manager, check if the Intel Serial IO Driver is installed. Install the driver updates from www.dell.com/support. 133 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 134
134 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 135
Intel Trusted Execution Engine Interface In the device manager, check if the Intel Trusted Execution Engine Interface driver is installed. Install the driver updates from www.dell.com/support. 135 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 136
Intel Virtual Button driver In the device manager, check if the Intel Virtual Button driver is installed. Install the driver updates from www.dell.com/support. 136 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 137
Intel Wireless 3165 WiFi and Bluetooth drivers In the Device Manager, check if the network card driver is installed. Install the driver updates from www.dell.com/support. In the Device Manager, check if the Bluetooth driver is installed. Install the driver updates from www.dell.com/support. 137 - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 138
program 1 Turn on or restart your computer. 2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. You can change the user-defined settings in BIOS setup program. Boot menu The Inspiron 13-7378 includes a one-time boot menu. By using this feature, you can change - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 139
memory or RAM is detected. The following table shows different light patterns, what they indicate, and the suggested solutions. Light Pattern 2,1 2,2 2,3 Problem description CPU failure System board: BIOS and ROM failure No memory or RAM detected Suggested solution Replace the system board. Flash - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 140
CMOS battery. Reimage the system. Reimage the system. The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed. The repetitive beep codes help the user troubleshoot problems with the computer. Camera status light: Indicates whether the camera is in use - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 141
Enter. Accessing help in Windows 7 Click Start → Help and Support. Online help for operating system www.dell.com/support/windows www.dell.com/support/linux Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers, software updates, and - Dell Inspiron 13 7378 2-in-1 | Inspiron 13 7000 2-in-1 Service Manual - Page 142
Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find
Inspiron 13 7000
2-in-1
Service Manual
Computer Model: Inspiron 13-7378
Regulatory Model: P69G
Regulatory Type: P69G001