Dell Inspiron 16 5620 Service Manual

Dell Inspiron 16 5620 Manual

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  • Dell Inspiron 16 5620 | Service Manual - Page 1
    Inspiron 16 5620 Service Manual Regulatory Model: P117F Regulatory Type: P117F001/P117F002 March 2022 Rev. A01
  • Dell Inspiron 16 5620 | Service Manual - Page 2
    use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC
  • Dell Inspiron 16 5620 | Service Manual - Page 3
    Contents Chapter 1: Working inside your computer 5 Safety instructions...5 Working inside your computer...5 After working inside your computer...8 Chapter 2: Removing and installing components 9 Recommended tools...9 Screw list...9 Major components of Inspiron 16 5620...10
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    drive in Windows 63 Updating the BIOS from the F12 One-Time boot menu 64 Chapter 5: Troubleshooting...65 Handling swollen Lithium-ion batteries...65 Locate the Service Tag or Express Service Code of your Dell computer 65 System-diagnostic lights...66 SupportAssist diagnostics...67 Recovering the
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    and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at
  • Dell Inspiron 16 5620 | Service Manual - Page 6
    the computer to put it into Service Mode or the computer does not support Service Mode then proceed to disconnect the that may not be obvious, such as intermittent problems or a shortened product life span. As the to recognize and troubleshoot is the intermittent (also called latent or "
  • Dell Inspiron 16 5620 | Service Manual - Page 7
    physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone
  • Dell Inspiron 16 5620 | Service Manual - Page 8
    any other parts that you removed before working on your computer. 4. Connect your computer and all attached devices to their electrical outlets. NOTE: To exit service mode, ensure to connect the AC adapter to the power-adapter port on your computer. 5. Press the power button to turn on the computer
  • Dell Inspiron 16 5620 | Service Manual - Page 9
    2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Plastic scribe
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    Table 1. Screw list (continued) Component Screw type System board M2x1.8 USB Type-C bracket M2x4 Power button with optional fingerprint reader Power-button board Power-button board M2x3 M2x3 M2x1.8 I/O board Touchpad M2x3 M1.6x2 Touchpad M2x1.8 Display hinges M2.5x5 Quantity 2 2 1 1 1
  • Dell Inspiron 16 5620 | Service Manual - Page 11
    1. Base cover 2. Power-adapter port 3. Memory module 4. System board 5. Battery 6. Touchpad 7. Palm-rest and keyboard assembly 8. Left speaker 9. Display assembly 10. Right speaker 11. I/O board 12. Wireless-card bracket 13. Wireless card 14. M.2 2280 solid-state drive 15. M.2 2230 solid-state drive
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    . Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. About this task NOTE: Before removing the base cover, ensure
  • Dell Inspiron 16 5620 | Service Manual - Page 13
    Steps 1. Remove the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws. 3. Using a plastic scribe, pry the base cover from the bottom left and continue to work on the sides to open the base cover. 4. Lift and slide the base cover
  • Dell Inspiron 16 5620 | Service Manual - Page 14
    14 Removing and installing components
  • Dell Inspiron 16 5620 | Service Manual - Page 15
    any kind to pry on or against the battery. ● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage to the , contact Dell technical support for assistance. See www.dell.com/contactdell. Removing and installing components 15
  • Dell Inspiron 16 5620 | Service Manual - Page 16
    ion batteries. Removing the battery Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. About this task The following image
  • Dell Inspiron 16 5620 | Service Manual - Page 17
    modules Removing the memory module Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. About this task The following image
  • Dell Inspiron 16 5620 | Service Manual - Page 18
    Steps 1. Lift the mylar covering the memory module. 2. Using your fingertips, carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-up. 3. Remove the memory module from the memory-module slot on the system board. NOTE: Your computer has two
  • Dell Inspiron 16 5620 | Service Manual - Page 19
    Steps 1. Lift the mylar covering the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot on the system board. 3. Slide the memory module into the memory-module slot on the system board. 4. Press down on the memory module till the securing clips click,
  • Dell Inspiron 16 5620 | Service Manual - Page 20
    working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside drive installed on your computer depends on the configuration ordered. The M.2 slot supports one of the following solid-state drives: ● M.2 2230 solid-state
  • Dell Inspiron 16 5620 | Service Manual - Page 21
    with the computer) with an M.2 2230 solid-state drive, a mounting bracket for the M.2 2230 solid-state drive is required. Please contact Dell support to purchase the mounting bracket for the M.2 2230 solid-state drive. The following image(s) indicate the location of the M.2 2230 solid-state drive
  • Dell Inspiron 16 5620 | Service Manual - Page 22
    working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside drive installed on your computer depends on the configuration ordered. The M.2 slot supports one of the following solid-state drives: ● M.2 2230 solid-state
  • Dell Inspiron 16 5620 | Service Manual - Page 23
    with the computer) with an M.2 2230 solid-state drive, a mounting bracket for the M.2 2230 solid-state drive is required. Please contact Dell support to purchase the mounting bracket for the M.2 2230 solid-state drive. The following image(s) indicate the location of the M.2 2280 solid-state drive
  • Dell Inspiron 16 5620 | Service Manual - Page 24
    card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. About this task The following image
  • Dell Inspiron 16 5620 | Service Manual - Page 25
    Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the system board and palm-rest and keyboard assembly. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-
  • Dell Inspiron 16 5620 | Service Manual - Page 26
    at an angle into the wireless-card slot. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main White Auxiliary Black Silkscreen marking
  • Dell Inspiron 16 5620 | Service Manual - Page 27
    your computer. Fan Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. About this task The following image
  • Dell Inspiron 16 5620 | Service Manual - Page 28
    Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. About this task The following image
  • Dell Inspiron 16 5620 | Service Manual - Page 29
    Steps 1. Disconnect the coin-cell battery cable from the I/O board. 2. Pry the coin-cell battery from the palm-rest and keyboard assembly. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About
  • Dell Inspiron 16 5620 | Service Manual - Page 30
    . Heat sink Removing the heatsink Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. About this task NOTE: The heat
  • Dell Inspiron 16 5620 | Service Manual - Page 31
    the discrete Graphics Processing Unit (GPU). NOTE: This is the heatsink for your computer that supports the integrated Graphics Processing Unit (GPU). Steps 1. In reverse sequential order (7>6>5>4>3>2>1), or (4>3>2>1), whichever is applicable, loosen the seven or four captive screws, whichever
  • Dell Inspiron 16 5620 | Service Manual - Page 32
    following image(s) indicate the location of the heatsink and provides a visual representation of the installation procedure. NOTE: This is the heatsink for your computer that supports the discrete Graphics Processing Unit (GPU). 32 Removing and installing components
  • Dell Inspiron 16 5620 | Service Manual - Page 33
    NOTE: This is the heatsink for your computer that supports the integrated Graphics Processing Unit (GPU). Steps 1. Align procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2.
  • Dell Inspiron 16 5620 | Service Manual - Page 34
    the clear adhesive tape. 6. Open the latch and disconnect the display cable from the system board. 7. Remove the display cable from the routing guides on the palm-rest and keyboard assembly. 8. Gently lift the palm-rest and keyboard assembly off the display assembly. 34 Removing and installing
  • Dell Inspiron 16 5620 | Service Manual - Page 35
    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the installation
  • Dell Inspiron 16 5620 | Service Manual - Page 36
    the palm-rest and keyboard assembly. 7. Replace the display cable to the routing guides on the palm-rest and keyboard assembly. 8. Connect the display cable to working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside
  • Dell Inspiron 16 5620 | Service Manual - Page 37
    3. Peel the clear adhesive tape and lift the latch of the I/O-board cable. 4. Disconnect the I/O board cable from the I/O board. 5. Disconnect the coin-cell battery cable from the I/O board. 6. Lift the fingerprint-reader cable connector latch and disconnect the optional fingerprint-reader cable
  • Dell Inspiron 16 5620 | Service Manual - Page 38
    . Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this
  • Dell Inspiron 16 5620 | Service Manual - Page 39
    Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. Removing and installing components 39
  • Dell Inspiron 16 5620 | Service Manual - Page 40
    as an assembly and cannot be separated for individual replacement. Services will replace the speakers and the wireless antennas as an assembly disconnect the touchpad cable. 4. Remove the speakers cable from the routing guides on the palm-rest and keyboard assembly. 5. Disconnect the speaker cable.
  • Dell Inspiron 16 5620 | Service Manual - Page 41
    . Steps 1. Using the alignment posts, place the left and right speakers on the palm-rest and keyboard assembly. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. Removing and installing components 41
  • Dell Inspiron 16 5620 | Service Manual - Page 42
    board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. 3. Remove the memory module. 4. Remove
  • Dell Inspiron 16 5620 | Service Manual - Page 43
    3. Keyboard backlight-cable connector 4. Keyboard-cable connector 5. Touchpad-cable connector 6. Battery-cable connector 7. Speaker-cable connector 8. System fan-cable connector 9. SSD-1 slot connector 10. I/O board-cable connector Steps 1. Remove the three screws (M2.5x5) that secure the right
  • Dell Inspiron 16 5620 | Service Manual - Page 44
    5. Peel the adhesive tape and disconnect the power-adapter port cable from the system board. 6. Peel off the adhesive tape that secures the power-adapter port cable to the system board. 7. Remove the two screws (M2x4) that secure the Type-C port bracket to the system board. 8. Lift the Type-C port-
  • Dell Inspiron 16 5620 | Service Manual - Page 45
    Steps 1. Install the system board at an angle and ensure that the ports are properly aligned with the port openings. 2. Place the system board on the palm-rest and keyboard assembly. 3. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 4. Replace
  • Dell Inspiron 16 5620 | Service Manual - Page 46
    Removing the power-button board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. About this task The following image
  • Dell Inspiron 16 5620 | Service Manual - Page 47
    Steps 1. Remove the two screws (M2.5x5) that secure the right display hinge of the display assembly to the system board. 2. Open the right display hinge at an angle of 90 degrees. 3. Lift the fingerprint-reader cable connector latch and disconnect the optional fingerprint-reader cable from the I/O
  • Dell Inspiron 16 5620 | Service Manual - Page 48
    with optional fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. 3. Remove the power-button board
  • Dell Inspiron 16 5620 | Service Manual - Page 49
    Removing the power-adapter port Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. About this task The following image
  • Dell Inspiron 16 5620 | Service Manual - Page 50
    Steps 1. Remove the three screws (M2.5x5) that secure the left display hinge to the system board. 2. Open the left display hinge at an angle of 90 degrees. 3. Peel the adhesive tape and disconnect the power-adapter port cable from the system board. 4. Peel the adhesive tape that secures the power-
  • Dell Inspiron 16 5620 | Service Manual - Page 51
    palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. 3. Remove the memory module. 4. Remove
  • Dell Inspiron 16 5620 | Service Manual - Page 52
    12. Remove the power-button board. 13. Remove the power-adapter port. 14. Remove the system board. 15. Remove the speakers. 16. Remove the touchpad. About this task The following image(s) indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the removal
  • Dell Inspiron 16 5620 | Service Manual - Page 53
    Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. NOTE: The palm-rest and keyboard assembly includes the following components: ● Palm rest ● Keyboard ● Wireless antenna (2) Next steps 1. Install
  • Dell Inspiron 16 5620 | Service Manual - Page 54
    3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. 54 Drivers and downloads
  • Dell Inspiron 16 5620 | Service Manual - Page 55
    4 BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE
  • Dell Inspiron 16 5620 | Service Manual - Page 56
    ownership date of the computer in MM/DD/YYYY format. BIOS Version Product Name Service Tag Asset Tag CPU Type CPU Speed CPU ID CPU Cache L1 Cache L2 the computer. Displays the system model name of the computer. Displays the service tag of the computer. Displays the asset tag of the computer.
  • Dell Inspiron 16 5620 | Service Manual - Page 57
    of the keyboard (option could be backlit or non-backlit). Table 5. System setup options-Advance menu Advance Multi-Cores Support Displays the support status for multi-cores. Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided
  • Dell Inspiron 16 5620 | Service Manual - Page 58
    Maintenance Data Wipe on next boot BIOS Recovery from Hard Drive BIOS Auto Recovery SupportAssist System Resolution Auto OS Recovery Threshold Support Assist OS Recovery Keyboard Illumination Keyboard Backlight with AC Controls the Power function on LID open action. Options are: ● Enabled (Default
  • Dell Inspiron 16 5620 | Service Manual - Page 59
    Table 5. System setup options-Advance menu (continued) Advance Internal Bluetooth Allows to Switch-on/switch-off the Bluetooth. Options are: ● Enabled (Default) ● Disabled Internal WLAN Allows to Switch-on/switch-off the Wireless Card. Options are: ● Enabled (Default) ● Disabled Media Card
  • Dell Inspiron 16 5620 | Service Manual - Page 60
    Table 6. System setup options-Security menu (continued) Security TPM On PPI Bypass for Enable Commands PPI Bypass for Disable Commands Attestation Enable Key Storage Enable SHA-256 Clear PPI Bypass for Clear Commands TPM Status UEFI Firmware Capsule Updates Turn On/Off TPM security option. The
  • Dell Inspiron 16 5620 | Service Manual - Page 61
    Table 7. System setup options-Boot menu (continued) Boot Windows Boot Manager: Displays the Dell Boot Path of the Default Boot Option.. NOTE: Option may differ with the Linux Operating System. UEFI BOOT HDD1- Windows Boot Manager UEFI Onboard LAN IPv4 UEFI Onboard LAN IPv6 Displays the Device
  • Dell Inspiron 16 5620 | Service Manual - Page 62
    reconnected to the system board. Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. 62 BIOS setup
  • Dell Inspiron 16 5620 | Service Manual - Page 63
    .dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse
  • Dell Inspiron 16 5620 | Service Manual - Page 64
    Enter. The BIOS Update Utility appears. 8. Follow the on-screen instructions to complete the BIOS update. Updating the BIOS from the F12 a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option. NOTE: Only computers with BIOS Flash Update option in the
  • Dell Inspiron 16 5620 | Service Manual - Page 65
    Service Code. To view relevant support resources for your Dell computer, we recommend entering the Service Tag or Express Service Code at www.dell.com/support. For more information on how to find the Service Tag for your computer, see Locate the Service Tag for your Dell Laptop. Troubleshooting
  • Dell Inspiron 16 5620 | Service Manual - Page 66
    light codes and recommended solutions are intended for Dell service technicians to troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered
  • Dell Inspiron 16 5620 | Service Manual - Page 67
    messages that indicate if problems were encountered during the download it from the Dell Support website to troubleshoot and fix your computer when instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. Troubleshooting
  • Dell Inspiron 16 5620 | Service Manual - Page 68
    Steps 1. Turn off your computer. 2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. 68 Troubleshooting
  • Dell Inspiron 16 5620 | Service Manual - Page 69
    more about your computer through videos, manuals and documents. In Windows search, type Contact Support, and press Enter. www.dell.com/support/windows Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter
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Inspiron 16 5620
Service Manual
Regulatory Model: P117F
Regulatory Type: P117F001/P117F002
March 2022
Rev. A01