Dell Inspiron 3200 Reference and Troubleshooting Guide

Dell Inspiron 3200 Manual

Dell Inspiron 3200 manual content summary:

  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 1
    ® 'HOOŠ,QVSLURQŒ 5()(5(1&($1' 7528%/(6+227,1* *8,'( ZZZGHOOFRP
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 2
    Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and Dell Dimension are registered trademarks, DellWare is a registered service mark, and Inspiron is a trademark of Dell Computer Corporation; Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 3
    burns. • Protect your computer, battery, and hard-disk drive from environmental hazards such as service the computer yourself. Always follow installation instructions closely. • Handle components with care. Hold a component such as a memory module by its edges, not its pins. • When removing a memory
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 4
    wet or is damaged, follow the procedures described in Chapter 3, "Troubleshooting Your Computer." If, after following these procedures, you confirm that your computer is not operating properly, contact Dell Computer Corporation. (See Chapter 5, "Getting Help," for the appropriate telephone number
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 5
    any telephone or telecommunication lines from the computer. 3. Remove the main battery from the battery compartment and, if necessary, the secondary battery from the options bay. 4. Ground : See "Protecting Against Electrostatic Discharge" in the safety instructions at the front of this guide. vii
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 6
    viii
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 7
    for anyone who uses the Dell Inspiron 3000 portable computer. It can be used by both first-time and experienced computer users who want to learn about the features of the computer. This guide also provides basic troubleshooting procedures and instructions for using the Dell Diagnostics to test your
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 8
    that you need to configure and install these options in your Dell computer. • "Readme" files may be installed on your hard-disk drive to provide last-minute updates about technical changes to your computer or advanced technical reference material intended for experienced users or technicians
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 9
    optional. Example: del [drive:] [[path]filename] [/p] it can be text that you are instructed to type as part of a command (referred to as a boot device available • Variables are symbols for which you substitute a value. They are presented in italics. Example: module n (where n represents the memory
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 10
    xii
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 11
    System Features 2-1 System Utilities 2-1 Setup Program 2-2 Accessing the Setup Program 2-2 Main Menu Options 2-2 System Time 2-3 System Date 2-3 Floppy Drive 2-3 Hard Disk 2-3 Quiet Boot 2-3 Video Display Device 2-3 System Memory 2-4 Extended Memory 2-4 System Devices Menu Options
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 12
    on Boot Video Drivers 2-12 Reinstalling Touch Pad Drivers 2-13 Reinstalling Audio Drivers 2-13 Reinstalling the Soft Wavetable 2-13 Reinstalling Infrared Drivers 2-13 Creating the Save-to-Disk Suspend File 2-13 Reinstalling the System User's Guide 2-14 Chapter 3 Troubleshooting Your Computer
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 13
    Failure When Using a Battery 3-14 No Power to a Part of the Computer 3-15 Troubleshooting the Diskette Drive 3-15 Troubleshooting the CD-ROM Drive 3-15 Troubleshooting the Hard-Disk Drive 3-16 Troubleshooting an External Keyboard 3-17 Troubleshooting Memory 3-18 Troubleshooting the Built-In
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 14
    for Status Messages 4-8 Output Device for Error Messages 4-8 Test Limits 4-8 About 4-9 Key-Help 4-9 Quit 4-9 Tests in the Dell Diagnostics 4-9 Error Messages 4-12 RAM Test Group 4-12 Why Run a RAM Test 4-12 Subtests 4-12 System Set Test Group 4-12 Why Run a System Set Test 4-12 Subtests
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 15
    User's Guide 5-3 Reference and Troubleshooting Guide 5-3 World Wide Web on the Internet 5-3 Commercial Online Service 5-3 Dell Diagnostics Program 5-3 AutoTech Service 5-3 TechFax Service 5-4 TechConnect BBS 5-4 Automated Order-Status System 5-4 Technical Support Service 5-4 Problems With
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 16
    Returning Items for Warranty Repair or Credit 5-5 Before You Call 5-5 Dell Contact Numbers 5-7 Appendix A Technical Specifications A-1 Appendix B Diagnostic Video Tests B-1 Video Memory Test B-1 Video Hardware Test B-1 Text Mode Character Test B-1 Character Attributes Subtest (80 x 25 B-2
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 17
    Appendix C Regulatory Notices C-1 FCC Class B Notice (U.S. Only C-1 Modem Requirements C-2 Type of Service C-2 Telephone Company Procedures C-2 If Problems Arise C-2 Installation and Labeling C-2 Load Number C-2 IC Notice (Canada Only C-2 Canadian Modem Requirements C-3 EN 55022 Compliance
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 18
    Portable Computer 1-2 Main Menu of Setup Program 2-3 System Devices Menu of Setup Program 2-4 Security Menu of Setup Program 2-6 Power Menu of Setup Program 2-7 Boot Menu of Setup Program 2-10 Exit Menu of Setup Program 2-11 AC Adapter and Power Cable 3-2 Checking the Battery 3-2 Checking
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 19
    Portable Computer 1-2 Main Menu of Setup Program 2-3 System Devices Menu of Setup Program 2-4 Security Menu of Setup Program 2-6 Power Menu of Setup Program 2-7 Boot Menu of Setup Program 2-10 Exit Menu of Setup Program 2-11 AC Adapter and Power Cable 3-2 Checking the Battery 3-2 Checking
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 20
    DELL CONFIDENTIAL Preliminary 2/4/98 xxiv
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 21
    3-4 System Error Messages 3-5 Beep Codes 3-8 IRQ Line Assignments 3-10 Option Parameters 4-7 Dell Diagnostics Tests 4-10 Help Tools 5-2 International Dialing Codes 5-8 Dell Contact Numbers 5-9 Technical Specifications A-1 Color Attributes B-3 DELL CONFIDENTIAL Preliminary 2/4/98 xxv
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 22
    DELL CONFIDENTIAL Preliminary 2/4/98 xxvi
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 23
    The Dell® Inspiron™ 3000 is an expandable, multi- media portable computer designed around the Intel® Pentium® microprocessor with MMX™ technology and Peripheral Component Interconnect (PCI) technology. This chapter describes the major hardware and software features of your computer, provides
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 24
    single battery, and 5 to 7 hours of battery life with two batteries. NOTES: Battery performance features such as charge time, operating time, and life span can vary according to the conditions under which the computer and battery are used. 1-2 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 25
    . The computer supports up to two type I or type II cards (in any combination) or one type III card. Dell-installed device drivers on the hard-disk drive support the operation of many standard PC Cards. • A basic input/output system (BIOS) that resides in flash memory and can be upgraded by diskette
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 26
    monitors, external keyboards, and numeric keypads, that connect to ports on the back of the computer • AC adapters • Batteries • Diskette-drive cables • Hard-disk drives • Modem PC Cards • Network PC Cards • Dell Inspiron Port Replicator I 1-4 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 27
    speakers • Headphones Instructions for connecting or installing these options are contained in the online System User's Guide or are included in the upgrade kit you received from Dell. Getting Help If at any time you don't understand a procedure described in this guide, or if your computer does not
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 28
    1-6 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 29
    when your computer is running on battery power. This chapter explains how to access and use the system utilities and the Setup program. System Utilities If Dell installed your operating system, the system utilities are on the hard-disk drive that came with the computer. Dell highly recommends
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 30
    information in the nonvolatile random-access memory (NVRAM) maintained by your computer's backup battery. Each time you turn on your computer, the system compares the installed the topic titled "Main Menu" in the online System User's Guide. 2-2 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 31
    Setup Utility Main System Devices Security Power Boot Exit System Time: System Date: Floppy Drive: Hard Disk: Quiet Boot: Video Display Device: System Memory: Extended Memory: [03:06:18] [10/15/1997] [1.44 MB, 3 1/2"] [2168 MB] [Disabled] [Simul Mode] 640 KB 15 MB Item Specific Help Visit our
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 32
    [PnP OS] [ECP] [DMA 3] [PnP OS] [DMA 1] [DMA 0] Item Specific Help F1 Help ESC Exit Select Item Select Menu F5/F6 Change Values Enter Select Sub-Menu Figure 2-2. System Devices Menu of Setup Program F9 Setup Defaults F10 Save and Exit 2-4 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 33
    turn your computer back on, the external mouse is automatically detected and the touch pad is disabled. IDE Controller Enables the integrated local-bus IDE adapter. Available options are Both (the default), Disabled, or Primary. If Both is selected, you can access both the hard-disk drive and the
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 34
    Password Password On Boot Clear [Enter] [Disabled] Item Specific Help F1 Help ESC Exit Select Item Select Menu F5/F6 Change Values Enter Select Sub-Menu Figure 2-3. Security Menu of Setup Program F9 Setup Defaults F10 Save and Exit 2-6 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 35
    password, and then follow the instructions on your screen. This password restricts access to the Setup program settings. Password on Boot When the Password On Boot option is enabled, you must enter a password before the computer loads the operating system into memory. To enable this option, the
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 36
    15 min., 20 min., 30 min., 40 min., and 60 min. To increase battery operating time, set this option to a lower number of minutes. If the time delay you set for suspend mode is greater than the delay set for standby mode, the computer enters 2-8 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 37
    saving it to the hard-disk drive if you are about to run out of battery power. Resume on Modem Ring Setting this option to Enabled tells the computer to resume normal operation when an incoming call is detected by a modem and the computer is in standby mode or save-to-RAM suspend mode. Resume on
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 38
    you make in this menu determine which disk device the computer uses to find the software needed to start the operating system. The same information is also available in the topic titled "Exit Menu" in the online System User's Guide. 2-10 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 39
    to other menus to make changes. Reinstalling Utilities and Drivers Dell provides software utilities and drivers that help you control certain features of your computer. If Dell installed Windows 95 on your computer, these utilities and drivers are also already installed. Customizing System Features
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 40
    bar is shown while the driver files are being copied to your hard-disk drive. After the drivers are successfully installed, the Advanced the Video Drivers diskette from the diskette drive. 15. Restart your computer to activate the drivers. 2-12 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 41
    install the utility on your hard-disk drive. 5. Follow the instructions on your screen, and insert the additional Soft Wavetable diskettes when prompted. 6. After the installation is complete, restart your computer to use the soft wavetable. Reinstalling Infrared Drivers Infrared drivers allow your
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 42
    to the Inspiron 3000 page. The Inspiron 3000 Service and Support Center appears. 3. Click Technical Information, and then click Documentation. 4. Click Online System User's Guide. 5. When prompted, save the file to your hard-disk drive. 2-14 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 43
    Chapter 3 Troubleshooting Your Computer If your Dell Inspiron 3000 is not working as expected, this chapter provides initial checks for solving basic computer problems as well as detailed troubleshooting procedures. It lists system messages and beep codes, their possible causes, and actions you can
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 44
    memory from the bootup sector on the hard-disk drive or bootable diskette. Yes. Go to step 4. No. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions battery battery release Figure 3-2. Checking the Battery 3-2 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 45
    your computer is important in determining the source of a problem. Look and listen for the indications described in Table 3-1. If the problem is still not resolved, see the next subsection, "Setup Options." NOTE: Before you begin any of the troubleshooting procedures, make sure the Quiet Boot option
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 46
    you turn on the computer, you can hear the hard-disk drive spin up, and the computer tries to access the boot files from the hard-disk drive or the diskette drive. If your computer does not boot, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) Otherwise, see
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 47
    Chapter 5, "Getting Help.") Failing bits: Memory failed at RAM nnnn address nnnn. Call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") Fixed disk 0 failure The hard-disk drive failed to See "Troubleshooting the Hard-Disk Drive" found later in this initialize
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 48
    at address nnnn. ter 5, "Getting Help.") Real time clock error The CMOS battery that supports data stored in NVRAM may be dead. Call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") Shadow RAM Shadow RAM failed at failed at off- address nnnn. set: nnnn Call
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 49
    Table 3-2. System Error Messages (continued) Message Cause Action CMOS battery is dead- Replace and run Setup The CMOS battery does not have enough charge to power the computer. Call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") System cache error-cache
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 50
    mask register failure Call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User's Guide. 3-8 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 51
    the software or consult the support service for the software. Installing and Configuring Software When you obtain software, check it for viruses using virus-scanning software before installing it on the computer's hard-disk drive. Viruses can quickly use all available system memory, damage and/or
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 52
    driver program that expects a certain kind of video mode or monitor. In such cases, you may have to develop an alternative method of running that particular program- for example, the creation of a boot file made especially for that program. For help with this situation, call the support service
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 53
    dry. 4. Ground yourself by touching one of the metal connectors on the back of the computer. 5. Turn the computer over, and remove the two screws securing the hard-disk drive. 6. Pull the hard-disk drive straight out of the computer. The memory module cover will now lift off. 7. Remove any installed
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 54
    8. Reinstall the hard-disk drive, align the screw holes, and replace the two screws removed in step 4. 9. Install the diskette drive in the options bay. 10. Verify that any installed PC Cards are properly seated in the PC Card connectors. 3-12 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 55
    Help," for instructions.) Troubleshooting a Power Failure Occasionally, you may experience a power failure in all or part of the computer. A total power failure is indicated by the absence of electrical activity (such as status indicators and sounds) from the keyboard, display, hard-disk drive, and
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 56
    display panel? Yes. Your original battery is defective. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) No. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) 3-14 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 57
    for instructions. Troubleshooting the CD-ROM Drive During POST, the computer checks the CD-ROM drive, comparing its characteristics with the system configuration information. (The CD-ROM/hard-disk drive access indicator blinks as the computer performs this check.) Troubleshooting Your Computer 3-15
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 58
    trouble, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) No. Go to step 11. 11. Call Dell for technical assistance. See Chapter 5, "Getting Help," for instructions. Troubleshooting the Hard-Disk Drive During POST, the computer checks the hard-disk drive
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 59
    step 9. 9. Call Dell for technical assistance. See Chapter 5, "Getting Help," for instructions. Troubleshooting an External Keyboard When you attach an external keyboard, the built-in keyboard remains fully functional except for the embedded numeric keypad. During POST, the computer checks whether
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 60
    you cannot isolate the problem after running the diagnostics, call Dell for technical assistance. No. Go to step 9. 9. Call Dell for technical assistance. See Chapter 5, "Getting Help," for instructions. Troubleshooting Memory During POST, the computer checks the computer's memory, and then writes
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 61
    . (See Chapter 5, "Getting Help," for instructions.) No. The computer's video controller on the system board may be defective. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) Troubleshooting an External Monitor During POST, the computer checks to see if an
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 62
    the computer? Yes. Go to step 3. No. Go to step 2. 2. Change the Serial Port and Parallel Port Mode options to the appropriate settings, and then reboot the system. Is the problem resolved? Yes. The problem is resolved. No. Go to step 3. 3-20 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 63
    cable with a known working cable. 3. Turn on the computer and the serial device. Is the problem resolved? Yes. You probably need a new interface cable. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) No. Go to step 4. Troubleshooting Your Computer 3-21
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 64
    controller is functioning properly. If the problem persists, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) No. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) 3-22 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 65
    controller. Yes. The controller is functioning properly. If the problem persists, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) No. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) Troubleshooting Your Computer 3-23
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 66
    3-24 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 67
    's operation. If you find a problem you cannot solve by yourself, the Dell diagnostic tests can provide you with important information you will need when talking to Dell's service and support personnel. CAUTION: Use the Dell Diagnostics to test only your Dell computer. Using this program with other
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 68
    and see Chapter 5, "Getting Help," for instructions on obtaining technical assistance. If no errors are found in RAM, the diagnostics loads and the Diagnostics Menu appears (see Figure 4-1). The menu allows you to exit to the MS-DOS prompt. 4-2 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 69
    problem quickly. For a complete check of your system, select the Run All Tests option. To check a particular area of your system, select the Run Specific Tests option. Completing the Dell Diagnostics After you complete the Dell Diagnostics, use the Setup program to restore the computer's previous
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 70
    Dell Computer Corporation Dell System Diagnostics Available Test Groups RAM System Set Video Keyboard Mouse Diskette Drives Hard-Disk Drives (Non-SCSI) IDE CD ROM Drives Serial/Infrared Ports Parallel Ports Audio System Configuration Memory 16 MB Secondary Cache 256 Processor(s) 1-Pentium
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 71
    Quit Menu. If you select One, only the highlighted test group is run. If you choose Selected, the computer runs the test groups, or the selected subtests within the test groups that you selected. (Select test groups or subtests are run in the order they are listed.) Running the Dell Diagnostics 4-5
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 72
    numeric, you can type in the number. (If you make a mistake, type in zeros until the field is filled with zeros and then start again.) 4-6 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 73
    Messages Display, Printer, File If you have a printer attached to the computer, you can use it to print the error messages, if any, that the following occurs: • Your interaction is needed to verify the Video test group screens, the Keyboard test group key functions, or other Dell Diagnostics 4-7
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 74
    to Yes. The RAM test group, the Video test group, the Serial/ Infrared Ports test group, the Diskette Drives test group, the Parallel Ports test group, and the Hard-Disk Drives (Non-SCSI) test area lists keys to use with the new screen. 4-8 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 75
    diskette from drive A, and reboot the computer by pressing . CAUTION: It is important that you quit the diagnostics program correctly, because the program writes data to the computer's memory that can cause problems unless properly cleared. Tests in the Dell Diagnostics The
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 76
    drive that uses removable diskettes. Also tests the associated controlling devices and important parts of the cabling. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User's Guide. 4-10 Dell Inspiron 3000 Reference and Troubleshooting
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 77
    Hard-Disk Drives (Non-SCSI) IDE CD ROM Drives Serial/Infrared Ports Parallel Ports Audio Table 4-2. Dell Diagnostics Tests (continued) Subtests Description Disk Controller Test Seek Test Read Test Write Test Tests a drive that uses fixed, internal disks Guide. Running the Dell Diagnostics 4-11
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 78
    chapter for instructions on obtaining technical assistance. RAM Test Group The RAM test group subtests check all the directly addressable RAM. Why Run a RAM Test? Faulty memory can cause a variety of problems that may not, at first glance, appear to be happening in RAM. If the computer is displaying
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 79
    group and the computer functions they confirm follow: • CMOS Confidence Test Checks the nonvolatile RAM (NVRAM) for video subsystem of your computer's display may support video resolutions that are not supported on an external monitor. When the video subtests are run on Running the Dell
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 80
    key. Why Run a Keyboard Test? Keyboard problems are not always caused by the keyboard. For example, a complete lockup of the computer, rendering the keyboard inoperable, is probably not caused by a problem with the keyboard. There are two 4-14 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 81
    to be caused in RAM as they are to be caused by a faulty touch pad or mouse. Three sources of problems include the configuration of a program (which changes the function of the touch pad or mouse), memory-resident programs like Sidekick or ProKey, and failure of a device driver (the software that
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 82
    on the screen stating that the computer cannot read from or write to the harddisk drive. • Data on the hard-disk drive is corrupted or lost; these problems may be intermittent. Once saved by a program, files cannot be properly recalled. 4-16 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 83
    The four subtests in the Hard-Disk Drives (Non-SCSI) test group confirm the following drive functions: • Disk Controller Test Checks the internal microcode of the hard-disk drive controller • Seek Test Checks the drive's ability to search for a specified track on the drive and to position the read
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 84
    might also suggest a port problem: • If a peripheral works intermittently, or produces intermittent errors, the port may be faulty. • If the computer displays an error message that is different programs or through the operating system. 4-18 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 85
    problem. Another possible cause for errors is a problem with the external device itself. Use the documentation that came with the peripheral to troubleshoot group check the functions of the audio controller and the computer's recording and playback features. Why Run an Audio Test Dell Diagnostics 4-19
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 86
    the tones; otherwise, type n. The third interactive test, the Record and Playback Test, checks the computer's built-in microphone and speaker(s). When prompted, press any key on the built-in keyboard and the test). Otherwise, press n. 4-20 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 87
    and troubleshooting procedures. For instructions on using the AutoTech service, see "AutoTech Service" found later in this chapter 6. If the preceding steps have not resolved the problem and you need to talk to a Dell technician, you can call Dell's customer technical support service. Before
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 88
    specifications TechFax service, online System User's Guide, Reference and Troubleshooting Guide Troubleshooting, step-by-step instructions Reference and Troubleshooting Guide, Dell Diagnostics program, AutoTech service Unresolved problems requiring assistance from a Dell Technical support
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 89
    on your hard-disk drive for easy reference wherever you take the computer. Reference and Troubleshooting Guide The Reference and Troubleshooting Guide includes information about system features, customizing the operation of the computer, and diagnosing and troubleshooting computer problems. World
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 90
    technical assistance in the U.K., refer to the Placing a Service Call card that came with your computer.) NOTE: Technical support services may vary outside the continental U.S. Contact your local Dell representative for more information. 5-4 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 91
    your questions. When you call, the technical support staff refers to records regarding your specific Dell computer to better understand your particular question. NOTES: Have your express service code ready when you call. The code helps Dell's automated support telephone system direct your call more
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 92
    . If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message or beep code Description of problem and troubleshooting procedures you performed Figure 5-1. Diagnostics Checklist 5-6 Dell Inspiron 3000 Reference and
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 93
    contact Dell, use the telephone numbers and codes provided in Tables 5-2 and 5-3. Table 5-2 provides the various codes required to make longdistance and international calls. Table 5-3 provides local telephone numbers, area codes, and toll-free numbers, if applicable, for each department or service
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 94
    005 65 09/091 27 City Code 2 1 2 - Not required 2 10 2 Not required 9 (1) (4) 6103 Not required 1 2 44 2 - Not required 4 5 20 - Not required 22 Not required 11 5-8 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 95
    ) 010 44 1344 U.S.A. (Austin, Texas) 011 1 Not required Table 5-3. Dell Contact Numbers Country (City) Department Name or Service Area Code Local Number or Toll-Free Number Australia (Sydney) Customer Technical Support (Dell Dimension® systems only 1-300-65-55-33 Customer Technical
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 96
    customer assistance. Customer Service (Penang, Malaysia 810 4949 Sales 6846 1122 (extensions 8309 to 8314) Czech Republic* (Prague) Technical Support 02 8728 221 Customer Service and Sales 02 879250 TechConnect BBS 02 66710274 5-10 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 97
    Kong call Malaysia for technical assistance for Dell Dimension systems and for customer assistance. Technical Support (Dell Dimension systems only) (Penang, Malaysia 810 4948 Technical Support (Other systems toll free: 800 96 4107 Customer Service (Penang, Malaysia 810 4949 Transaction Sales
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 98
    customer assistance. Technical Support toll free: 080-200-3800 Transaction Sales toll free: 080-200-3600 Corporate Sales toll free: 080-200-3900 Customer Service (Penang, Malaysia 810 (English only-the call is rerouted to the U.S.A.). 5-12 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 99
    , Malaysia 810 4949 Transaction Sales toll free: 0800 581 Malaysia (Penang) Technical Support (Dell Dimension systems only 04 810 4946 Technical Support (Other systems toll free: 1 800 888 298 Customer Service 04 810 4949 Transaction Sales toll free: 1 800 888 202 Corporate Sales toll
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 100
    -37 toll free: 91-800-904-49 Customer Service 525 228-7878 Main 525 228-7800 Netherlands* (Amsterdam) Customer Technical Support 020 5818838 Direct Sales toll free: 0800-0663 (English only-the call is rerouted to the U.S.A.). 5-14 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 101
    Singapore call Malaysia for technical assistance for Dell Dimension systems and for customer assistance. Technical Support (Other systems toll free: 800 6011 051 Customer Service (Penang, Malaysia 04 810 4949 353-1) 286 5908 (English only-the call is rerouted to the U.S.A.). Getting Help 5-15
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 102
    free: 0080 651 227/0800 33 555 Thailand Technical Support toll free: 0880 060 07 NOTE: Customers in Customer Service (Penang, Malaysia 810 4949 Thailand call Malaysia for customer English only-the call is rerouted to the U.S.A.). 5-16 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 103
    Appendix A Technical Specifications PC Table A-1. Technical Specifications Microprocessor Microprocessor type Intel Mobile Module Pentium microprocessor with MMX technology Microprocessor speed 166, 200, or 233 MHz Internal cache memory 32 KB External cache memory: Dell Inspiron 3000 M166ST . . .
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 104
    one 4-pin connector NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User's Guide. A-2 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 105
    controlled through key combinations and software application menus Video Video type 64-bit (128-bit hardware-accelerated) PCI Video controller NeoMagic 2160 Video memory 2 MB Display (SVGA) Type TFT SVGA this table, see the Glossary in the online System User's Guide. Technical Specifications A-3
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 106
    Table A-1. Technical Specifications (continued) Display (SVGA) (continued) Operating angle 0° (closed) to 180° Dot pitch 0.264 mm Power consumption 2. or acronym used in this table, see the Glossary in the online System User's Guide. A-4 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 107
    with 0.5-mm (0.02-inch) tabs Weight 15 g (0.52 ounce) ± 0.5 g (0.001 ounce) Power: Supply voltage 5 V ± 10% Supply current 4 mA (maximum operating current) Main Battery Type lithium ion Dimensions: Height 23.0 , see the Glossary in the online System User's Guide. Technical Specifications A-5
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 108
    , operating time, and life span can vary according to the conditions under which the computer and battery are used. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User's Guide. A-6 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 109
    42 mm (1.65 inches) Width 299 mm (11.77 inches) Depth 234 mm (9.21 inches) Weight (with hard-disk drive, diskette drive, battery, and two PC Card blanks 2.8 kg (6.2 lb) Physical (Dell Inspiron 3000 M233XT) Height 51.5 mm (2.03 inches) Width 303 mm (11.93 inches) Depth 234 mm (9.21 inches
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 110
    Technical Specifications (continued) Environmental (Computer) Temperature hard-disk drive in head-parked position. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User's Guide. A-8 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 111
    the Video Test Group. Video Memory Test The Video Memory Test verifies the integrity of the video memory on the system board. When a test is complete, a message indicates whether the video memory has passed or failed the test. This test does not require any interaction on your part. Video Hardware
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 112
    by 25-line (double-wide) text mode. Figure B-2 shows part of the 40-column x 25-line character set subtest screen. . Figure B-1. 80-Column x 25-Line Character Set Subtest Screen Figure B-2. 40-Column x 25-Line Character Set Subtest Screen B-2 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 113
    Color Test The Text Mode Color Test contains three subtests that check the video subsystem's ability to present color in text modes. The following subsections describe these * magenta E yellow* brown F intense white* white * These colors blink during the test. Diagnostic Video Tests B-3
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 114
    correctly; otherwise, type n. Graphics Mode Test The Graphics Mode Test checks the video subsystem's ability to present graphics mode data and colors. This test displays a correctly; otherwise, type n. Figure B-3 shows part of this screen. B-4 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 115
    colors in each asterisk. Type y if all the asterisks appear to be correct; otherwise, type n. Color Palettes Test The Color Palettes Test checks the video subsystem's ability to display all available colors. The test displays two screens that allow you to check the quality of different shades of the
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 116
    colors; otherwise, type n. Solid Colors Test The Solid Colors Test checks whether the video subsystem is displaying the correct colors. This test also lets you check for missing pixels correct colors were displayed; otherwise, type n. B-6 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 117
    printers, a cable is available from Dell Computer Corporation. FCC Class B Notice (U.S. Only) NOTE: This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause interference with radio and
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 118
    (Class A or B) applies to your computer (or other Dell digital apparatus), examine all registration labels located on the bottom or the back panel of your computer (or other digital apparatus). A statement in the form of "IC Class A C-2 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 119
    service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier (in this case, Dell Computer EN 55022, unless it is specifically stated that it is a category A device on the specification label. The following applies
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 120
    control equipment Part 4: Electrical fast may arise. When such trouble occurs, the user may be instruction manual. Korean Regulatory Notice To determine which classification (Class A or B) applies to your portable computers (or other Dell Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 121
    Polish Center for Testing and Certification Notice All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source. The phasing conductor of the room's electrical installation should have a reserve short-circuit
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 122
    302 - 4° Piso Col. Cuauhtemoc 16500 México, D.F. Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F. 100/250 V.C.A. ±10% 50/60 Hz 0.8/0.4 A C-6 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 123
    that are returned to Dell's facility. To request warranty service, you must call Dell's Customer Technical Support within the warranty period. Refer to the chapter titled "Getting Help" in your Diagnostics and Troubleshooting Guide or the section titled "Contacting Dell" in your online System
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 124
    , where applicable. Shipments to other locations will be made freight collect. NOTE: Before you ship the product(s) to Dell, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable D-2 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 125
    warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell's Exchange Policy in effect
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 126
    Dell under a written agreement with Dell, there may be different terms for the return of products under this policy, based on your agreement with Dell. To return products, you must call Dell Customer Service 's then-current return policy. D-4 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 127
    . See BIOS battery, 1-2 beep codes See also error messages about, 3-7 BIOS, 1-3 boot device selecting, 2-9 boot routine indications, 3-4 booting the computer, 2-9 bulletin board service. See TechConnect BBS C cables external diskette drive, 1-3 shielded cables, C-1 troubleshooting, 3-2 cache memory
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 128
    drivers. See drivers diagnosing problems, 5-1 diagnostic video tests, B-1 Diagnostics Checklist, 5-6 diagnostics program. See Dell Diagnostics disk. See diskette drive, hard-disk drive, CD-ROM drive diskette drive external, 1-3 failure during POST, 3-15 location, 1-1 testing, 4-15 Diskette Drives
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 129
    hard drive. See hard-disk drives hard-disk drives about, 1-3 ATA, 1-3 capacity, 2-3 power management, 2-8 testing, 4-16 troubleshooting, 3-16 Ultra DMA/33, 1-3 Hard-Disk Drives (Non-SCSI) test group Dell Diagnostics, 4-16 help from Dell Computer Corporation, 5-1 help tools AutoTech service, 5-3 Dell
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 130
    L lithium ion battery, 1-2 M main battery, 1-1 math coprocessor testing, 4-13 memory failure during POST, 3-18 RAM test group in Dell Diagnostics, 4-12 memory modules reseating, 3-18 menu options Dell Diagnostics, 4-5 messages beep codes, 3-7 Dell Diagnostics, 4-1, 4-12 error messages, 3-9 system
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 131
    POST, 3-18 RAM test group in Dell Diagnostics, 4-12 random-access memory. See RAM regulatory notices, C-1 reinstalling drivers and utilities, 2-12 return policy, D-4 returns, 5-5 Run option in Dell Diagnostics, 4-5 S safety instructions ESD prevention, vii general, v working inside your computer
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 132
    utilities, 2-1 T TechConnect BBS, 5-4 TechFax service, 5-4 technical assistance obtaining, 5-1 warranty repair or credit, 5-5 technical specifications, A-1 terminate-and-stay-resident. See TSR Test Limits option in Dell Diagnostics, 4-8 6 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 133
    battery power failure, 3-14 beep codes, 3-7 CD-ROM drive, 3-15 checking connections, 3-2 Diagnostics Checklist, 5-6 diskette drive failure during POST, 3-15 display failure, 3-18 dropped or damaged computer, 3-12 external keyboard, 3-17 external monitor, 3-19 failure during RAM count, 3-18 hard-disk
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 134
    W warnings, x warranty information, ix, D-2 warranty repair or credit, 5-5 water damage, 3-11 X XGA display, 1-2 8 Dell Inspiron 3000 Reference and Troubleshooting Guide
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 135
    : PART NUMBER: PREPARED BY: PHONE NUMBER: EMAIL ADDRESS: VENDOR: DATE: Postscript Imaging Specs Dell Inspiron 3000 Reference and Troubleshooting Guide (Twister) English 55899 Rev. A01 Gloria Salinas 728-3500 Ext. 60187 [email protected] EMF/IPC//APCC 11/07/97 COMPUTER SOURCE: Dell PC
  • Dell Inspiron 3200 | Reference and Troubleshooting Guide - Page 136
    Dell Information Development Postscript Imaging Specs FILE NAME(S) & PAGE COUNT: TOTAL PAGE 6 6 4 8 132 SPECIAL INSTRUCTIONS: Add blank pages needed to complete signatures. For questions or problems with files contact: Donna Moore - Graphic Development Dell Computer Corporation (512) 728-3439
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136

®
ZZZ±GHOO±FRP
’HOO ±,QVSLURQ²±³´´´
5()(5(1&(²$1’
7528%/(6+227,1*²
*8,’(