Dell Inspiron 5505 Service Manual

Dell Inspiron 5505 Manual

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  • Dell Inspiron 5505 | Service Manual - Page 1
    Inspiron 5505 Service Manual Regulatory Model: P102F Regulatory Type: P102F004 June 2020 Rev. A00
  • Dell Inspiron 5505 | Service Manual - Page 2
    of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
  • Dell Inspiron 5505 | Service Manual - Page 3
    Safety instructions...6 Electrostatic discharge-ESD protection...7 ESD field service kit ...7 Transporting sensitive components...8 After working inside your computer...8 Chapter 2: Removing and installing components 9 Recommended tools...9 Screw list...9 Major components of Inspiron 15 5505...10
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    ...71 Deleting or changing an existing system setup password 72 Clearing CMOS settings...72 Clearing BIOS (System Setup) and System passwords 72 Chapter 5: Troubleshooting...73 SupportAssist diagnostics...73 Built-in self-test (BIST)...73 System board built-in self-test (M-BIST)...74 4 Contents
  • Dell Inspiron 5505 | Service Manual - Page 5
    release...77 Flashing the BIOS...77 Backup media and recovery options...78 WiFi power cycle...78 Flea power release...78 Chapter 6: Getting help and contacting Dell 79 Contents 5
  • Dell Inspiron 5505 | Service Manual - Page 6
    and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at
  • Dell Inspiron 5505 | Service Manual - Page 7
    obvious, such as intermittent problems or a shortened product Dell products, the sensitivity to static damage is now higher than in previous Dell of damage to recognize and troubleshoot is the intermittent (also called is known as bonding. Use only Field Service kits with a wrist strap, mat, and
  • Dell Inspiron 5505 | Service Manual - Page 8
    service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell stable base, and point your toes out. 2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load. 3. Lift with
  • Dell Inspiron 5505 | Service Manual - Page 9
    2 Removing and installing components Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #1 • Phillips screwdriver #0 • Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the
  • Dell Inspiron 5505 | Service Manual - Page 10
    -rest and keyboard M2x2 2 assembly USB 3.2 Gen 1 Type-C System board M2x5 2 port bracket System board Palm-rest and keyboard M2x2 2 assembly Major components of Inspiron 15 5505 The following image shows the major components of Inspiron 15 5505. 10 Removing and installing components
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    1. base cover 2. battery 3. power-adapter port 4. heat sink 5. memory module 6. solid-state drive bracket 7. M.2 2230 solid-state drive 8. speakers 9. system board 10. touchpad 11. palm-rest and keyboard assembly 12. display assembly 13. power button with optional fingerprint reader 14. coin-cell
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    Base cover Removing the base cover Prerequisites Follow the procedure in Before working inside your computer. About this task The figure indicates the location of the base cover and provides a visual representation of the removal procedure. 12 Removing and installing components
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    Steps 1. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. Removing and installing components 13
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    3. Using a plastic scribe, pry the base cover starting from the recess at the display hinge and work your way around the sides to remove the base cover. 4. Lift the base cover off the palm-rest and keyboard assembly. 5. Peel the tape and disconnect the battery cable from the system board. NOTE:
  • Dell Inspiron 5505 | Service Manual - Page 15
    Removing and installing components 15
  • Dell Inspiron 5505 | Service Manual - Page 16
    Steps 1. Adhere the tape and connect the battery cable to the system board, if applicable. 2. Place the base cover over the palm-rest and keyboard assembly. 16 Removing and installing components
  • Dell Inspiron 5505 | Service Manual - Page 17
    3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 4. Tighten the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 5. Replace the seven screws (M2x4) that secure the
  • Dell Inspiron 5505 | Service Manual - Page 18
    Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the 3-cell battery and provides a visual representation of the installation procedure. Steps
  • Dell Inspiron 5505 | Service Manual - Page 19
    About this task The figure indicates the location of the 4-cell battery and provides a visual representation of the removal procedure. Steps 1. Peel off the tape and disconnect the battery cable, if applicable. 2. Remove the five screws (M2x3) that secure the 4-cell battery to the palm-rest and
  • Dell Inspiron 5505 | Service Manual - Page 20
    Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Install the five screws (M2x3) that secure the 4-cell battery to the palm-rest and keyboard assembly. 4. Connect the battery
  • Dell Inspiron 5505 | Service Manual - Page 21
    Steps 1. Lift the mylar to uncover the memory module. 2. Use your fingertips to carefully spread apart the securing clips on each end of the memory-module slot until the memory module pops up. 3. Remove the memory module from the memory-module slot. NOTE: Repeat step 1 to step 3 to remove any other
  • Dell Inspiron 5505 | Service Manual - Page 22
    Steps 1. Lift the mylar and align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall
  • Dell Inspiron 5505 | Service Manual - Page 23
    in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive, or a 2280 solidstate drive in M.2 slot one. NOTE: This procedure applies only to computers shipped with a 2230 solid
  • Dell Inspiron 5505 | Service Manual - Page 24
    in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive, or a 2280 solidstate drive in M.2 slot one. NOTE: This procedure applies only to computers shipped with a 2280 solid
  • Dell Inspiron 5505 | Service Manual - Page 25
    , remove the existing component before performing the installation procedure. About this task NOTE: Depending on the configuration ordered, The computer one may support a 2230 solid-state drive, or a 2280 solid-state drive in M.2 slot one. NOTE: This procedure is applicable if you are installing
  • Dell Inspiron 5505 | Service Manual - Page 26
    Steps 1. Align the notch on the 2280 solid-state drive with the tab on M.2 slot one on the system board. 2. Slide the 2280 solid-state drive into M.2 slot one on the system board. 3. Replace the screw (M2x3) that secures the 2280 solid-state drive to the palm-rest and keyboard assembly. Next steps
  • Dell Inspiron 5505 | Service Manual - Page 27
    in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive, or a 2280 solidstate drive in M.2 slot two. NOTE: This procedure applies only to computers shipped with a 2230 solid
  • Dell Inspiron 5505 | Service Manual - Page 28
    , remove the existing component before performing the installation procedure. About this task NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive, or a 2280 solidstate drive in M.2 slot two. NOTE: This procedure applies only if you are installing a 2230
  • Dell Inspiron 5505 | Service Manual - Page 29
    in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive, or a 2280 solidstate drive in M.2 slot two. NOTE: This procedure applies only to computers shipped with a 2280 solid
  • Dell Inspiron 5505 | Service Manual - Page 30
    , remove the existing component before performing the installation procedure. About this task NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive, or a 2280 solidstate drive in M.2 slot two. NOTE: This procedure applies only if you are installing a 2280
  • Dell Inspiron 5505 | Service Manual - Page 31
    Steps 1. Align the notches on the solid-state drive with the tabs in the M.2 slot two on the system board. 2. Slide the solid-state drive into the M.2 slot two on the system board. 3. Replace the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. Next steps 1.
  • Dell Inspiron 5505 | Service Manual - Page 32
    Steps 1. Remove the screw (M1.6x2.5) that secures the solid-state drive mounting bracket to the 2230/2280 bracket slot on the palm-rest and keyboard assembly. 2. Lift the solid-state drive mounting bracket from the 2230/2280 bracket slot on the palm-rest and keyboard assembly. 3. Place the solid-
  • Dell Inspiron 5505 | Service Manual - Page 33
    wirelesscard slot. 2. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Removing and installing components 33
  • Dell Inspiron 5505 | Service Manual - Page 34
    Table 2. Antenna-cable color scheme Connectors on the wireless card Main (white triangle) Auxiliary (black triangle) Antenna-cable color White Black 3. Place the wireless-card bracket on the wireless card. 4. Align the screw hole on the wireless-card bracket with the screw hole on the system board
  • Dell Inspiron 5505 | Service Manual - Page 35
    fan cable. 2. Peel the tape, lift the latch, and then disconnect the I/O-board cable from the system board. 3. Remove the I/O-board cable from the routing guides on the fan. 4. Disconnect the fan cable from the system board. 5. Remove the two screws (M2x2) that secure the fan to the palm-rest and
  • Dell Inspiron 5505 | Service Manual - Page 36
    assembly. 3. Replace the two screws (M2x2) that secure the fan to the palm-rest and keyboard assembly. 4. Route the I/O-board cable through the routing guides on the fan. 5. Connect the fan cable to the system board. 6. Connect the I/O-board cable to the system board and close the latch. 7. Adhere
  • Dell Inspiron 5505 | Service Manual - Page 37
    Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. NOTE: Removing the coin-cell battery resets the BIOS setup program settings to default. It is recommended that you note the BIOS setup program
  • Dell Inspiron 5505 | Service Manual - Page 38
    Steps 1. Adhere the coin-cell battery to the coin-cell battery slot on the palm-rest and keyboard assembly. 2. Route the coin-cell battery cable as illustrated and connect it to the I/O board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Heat
  • Dell Inspiron 5505 | Service Manual - Page 39
    Steps 1. In reverse order (following the numeral markings on the heat sink, from 4 to 1), loosen the four captive screws that secure the heat sink to the system board. 2. Lift and remove the heat sink off the palm-rest and keyboard assembly. Installing the heat sink Prerequisites If you are
  • Dell Inspiron 5505 | Service Manual - Page 40
    Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (following the numeral markings on the heat sink, from 1 to 4), tighten the four captive screws that secure the heat sink to the system board.
  • Dell Inspiron 5505 | Service Manual - Page 41
    Steps 1. Peel off the tape that secures the display cable to the system board. 2. Open the latch, and disconnect the display cable from the system board. 3. Remove the screw (M2.5x3.5) and the two screws (M2.5x5) that secure the right display hinge to the system board. 4. Remove the three screws (M2
  • Dell Inspiron 5505 | Service Manual - Page 42
    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the display assembly and provides a visual representation of the installation procedure.
  • Dell Inspiron 5505 | Service Manual - Page 43
    NOTE: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display assembly. 3. Press down the display hinges and align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly. 4. Replace the screw (M2.5x3.5) and the two
  • Dell Inspiron 5505 | Service Manual - Page 44
    board. 4. Disconnect the power-adapter port cable from its connector on the system board. 5. Remove the power-adapter port cable from the routing guides on the system board. 6. Remove the screw (M2x3), and lift the power-adapter port off the palm-rest and keyboard assembly. Installing the power
  • Dell Inspiron 5505 | Service Manual - Page 45
    the screw (M2x3) that secures the power-adapter port to the palm-rest and keyboard assembly. 3. Route the power-adapter port cable along the routing guide on the system board. 4. Connect the power-adapter port cable to the system board. 5. Adhere the tape to secure the power-adapter port cable to
  • Dell Inspiron 5505 | Service Manual - Page 46
    the speaker cables. 3. Peel off the black tapes that secure the speaker cable to the touchpad bracket. 4. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. NOTE: Note the position of the rubber grommets before lifting the speakers. 5. Lift the speakers, along
  • Dell Inspiron 5505 | Service Manual - Page 47
    of the speakers when the speakers were removed, push the grommets back in place before replacing the speakers. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Adhere the black tapes that secure the speaker cable to the touchpad bracket. 4. Connect the
  • Dell Inspiron 5505 | Service Manual - Page 48
    Power button with optional fingerprint reader Removing the power button with optional fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the display assembly. 4. Remove the I/O board. About this task The figure
  • Dell Inspiron 5505 | Service Manual - Page 49
    About this task The figure indicates the location of the power button with optional fingerprint reader and provides a visual representation of the installation procedure. Steps 1. Align the screw holes on the power-button with optional fingerprint reader to the screw holes on the palm-rest and
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    Steps 1. Peel the tapes that secure the speaker cable to the touchpad bracket. 2. Remove the speaker cable from the routing guide. 3. Remove the three screws (M2x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 4. Lift the touchpad bracket off the palm-rest
  • Dell Inspiron 5505 | Service Manual - Page 51
    the three screws (M2x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 8. Route the speaker cable along the routing guide and adhere the tapes to the touchpad bracket. Next steps 1. Install the 3-cell battery or 4-cell battery. 2. Install the base cover. 3. Follow the
  • Dell Inspiron 5505 | Service Manual - Page 52
    I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the coin-cell battery. 4. Remove the display assembly. About this task The figure indicates the location of the I/O board and provides a visual
  • Dell Inspiron 5505 | Service Manual - Page 53
    Steps 1. Place the I/O board on the palm-rest and keyboard assembly. 2. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x2) that secure the I/O board to the palm-rest and keyboard assembly. 4. Connect the fingerprint
  • Dell Inspiron 5505 | Service Manual - Page 54
    About this task The figure indicates the location of the system board and provides a visual representation of the removal procedure. 54 Removing and installing components
  • Dell Inspiron 5505 | Service Manual - Page 55
    Steps 1. Remove the screw (M2.5x3.5) and the two screws (M2.5x5) that secure the right display hinge to the system board. 2. Pry open the right display hinge. 3. Peel the black tape that secures the I/O-board cable to fan. 4. Peel the transparent tape, open the latch, and disconnect the I/O-board
  • Dell Inspiron 5505 | Service Manual - Page 56
    56 Removing and installing components
  • Dell Inspiron 5505 | Service Manual - Page 57
    Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 3. Lower the left display-hinge plate and replace the screw (M2.5x3.5) and the two screws (M2.5x5) that secure the right
  • Dell Inspiron 5505 | Service Manual - Page 58
    2. Install the memory modules. 3. Install the heat sink. 4. Install the wireless card. 5. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in M.2 slot two. 6. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in M.2 slot one. 7. Install the 3-cell
  • Dell Inspiron 5505 | Service Manual - Page 59
    Steps After performing the steps in the pre-requisites, we are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The
  • Dell Inspiron 5505 | Service Manual - Page 60
    Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the system board. 2. Install the I/O board. 3. Install the touchpad. 4. Install the power button with optional fingerprint reader. 5. Install the speakers. 6. Install the power-adapter port. 7. Install the
  • Dell Inspiron 5505 | Service Manual - Page 61
    3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads 61
  • Dell Inspiron 5505 | Service Manual - Page 62
    . Use the BIOS Setup program for the following purposes: • Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive. • Change the system configuration information. • Set or change a user-selectable option, such as the user password
  • Dell Inspiron 5505 | Service Manual - Page 63
    4. System setup options-Main menu Main System Time System Date BIOS Version Product Name Service Tag Asset Tag CPU Type CPU Speed CPU ID CPU Cache L1 Cache L2 Cache dynamic frequency scaling and powersaving technology for the AMD processor. Default: Enabled Enables or disables the Virtualization
  • Dell Inspiron 5505 | Service Manual - Page 64
    . Default: AHCI Adapter Warnings Allows you to choose if the computer should display warning messages when you use AC adapters that are not supported by your computer. Default: Enabled Function Key Behavior Allows you to set function key or multimedia key as the default function key behavior
  • Dell Inspiron 5505 | Service Manual - Page 65
    flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery the HDD password is clear or set. Default: Not Set Set your system's Service Tag. Allows you to set the administrator password. The administrator password controls access
  • Dell Inspiron 5505 | Service Manual - Page 66
    through UEFI capsule update packages. Default: Enabled WINDOWS SMM SECURITY MITIGATIONS TABLE (WSMT) Enables or disables configuration of platform features on Dell Client Systems with WSMT-enabled BIOS. Default: Enabled Table 7. System setup options-Boot menu Boot Fast Boot Secure Boot Load
  • Dell Inspiron 5505 | Service Manual - Page 67
    . Steps 1. Restart the computer. 2. Go to www.dell.com/support. • Enter the Service Tag or Express Service Code and click Submit. • Click Detect Product and follow the on-screen instructions. 3. If you are unable to detect or find the Service Tag, click Choose from all products. 4. Choose the
  • Dell Inspiron 5505 | Service Manual - Page 68
    Enter. 8. The BIOS Update Utility is displayed. Follow the on-screen instructions. Figure 1. DOS BIOS Update Screen Flashing the BIOS from the F12 One have to be bootable) • BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB key • AC power
  • Dell Inspiron 5505 | Service Manual - Page 69
    Steps 1. From a power off state, insert the USB key where you copied the flash into a USB port of the system . 2. Power on the system and press the F12 key to access the One-Time Boot Menu, Highlight BIOS Update using the mouse or arrow keys then press Enter. 3. The flash BIOS menu will open, and
  • Dell Inspiron 5505 | Service Manual - Page 70
    5. Once the file is selected, Double click the flash target file, then press submit. 6. Click the Update BIOS then system will reboot to flash the BIOS. 70 System setup
  • Dell Inspiron 5505 | Service Manual - Page 71
    7. Once complete, the system will reboot and the BIOS update process is completed. System and setup password Table 9. System and setup password Password type System password Setup password Description Password that you must enter to log in to your system. Password that you must enter to access and
  • Dell Inspiron 5505 | Service Manual - Page 72
    . Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows
  • Dell Inspiron 5505 | Service Manual - Page 73
    diagnostics accuracy of system board embedded controller (EC) failures. M-BIST must be manually initiated before POST and can also run on a dead system . 2. White x8. Repair instruction Indicates a problem with the system board. Indicates a problem with the system board. Troubleshooting 73
  • Dell Inspiron 5505 | Service Manual - Page 74
    the issue. NOTE: The battery status LED will not illuminate if there is no failure present with the system board. If further troubleshooting is required, proceed with the applicable Guided Resolution for No Power/No POST, etc. Display panel power rail built-in self-test (L-BIST) About this task Next
  • Dell Inspiron 5505 | Service Manual - Page 75
    different types of BIST. Table 11. BIST outcome M-BIST Off No fault detected with system board. Solid amber Table 11. BIST outcome Indicates a problem with the system board. L-BIST Off No fault detected with system board. LED error code of [2,8] blinks Amber x2, then pause, then blinks
  • Dell Inspiron 5505 | Service Manual - Page 76
    3,1 3,2 3,3 3,4 3,5 3,6 Problem description Processor failure System board: BIOS or ROM (Read-Only Memory) failure No memory or RAM (Random-Access Memory) detected Memory or RAM (Random-Access Memory) failure Invalid • Solid white - Caps Lock enabled. • Off - Caps Lock disabled. 76 Troubleshooting
  • Dell Inspiron 5505 | Service Manual - Page 77
    website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/ support. Flea power release
  • Dell Inspiron 5505 | Service Manual - Page 78
    NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click instructions on the screen. Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell
  • Dell Inspiron 5505 | Service Manual - Page 79
    Self-help resources Self-help resources Information about Dell products and services Resource location www.dell.com My Dell Tips Contact Support Online help for operating system Troubleshooting information, user manuals, set up instructions, product specifications, technical help blogs, drivers
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Inspiron 5505
Service Manual
Regulatory Model: P102F
Regulatory Type: P102F004
June 2020
Rev. A00