Dell Inspiron 7500 2-in-1 Inspiron 7500 2n1 Silver Service Manual
Dell Inspiron 7500 2-in-1 Manual
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- Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 1
Inspiron 7500 2n1 Silver Service Manual Regulatory Model: P97F Regulatory Type: P97F001 June 2020 Rev. A01 - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 2
of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 3
instructions...5 Electrostatic discharge-ESD protection...6 ESD field service kit ...6 Transporting sensitive components...7 After working inside your computer...7 Chapter 2: Removing and installing components 8 Recommended tools...8 Screw list...8 Major components of Inspiron 7500 2n1 Silver - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 4
CMOS settings...65 Clearing BIOS (System Setup) and System passwords 66 Chapter 5: Troubleshooting...67 SupportAssist diagnostics...67 System diagnostic lights...67 Recovering the operating system...68 Flashing 69 Flea power release...69 Chapter 6: Getting help and contacting Dell 71 4 Contents - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 5
and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 6
problems or a shortened product life span to recognize and troubleshoot is the intermittent system being worked on. Once deployed properly, service parts best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 7
casings, away from internal parts that are insulators and often highly charged. • Working Environment - Before deploying the ESD Field Service parts to be returned to Dell, it is critical to toes out. 2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 8
ordered. Table 1. Screw list Component Base cover Secured to Palm-rest and keyboard assembly Screw type M2x4 Quantity 6 Screw image Battery Palm-rest and keyboard M2x3 5 assembly Wireless-card bracket Wireless-card bracket and M2x3 1 system board Power-adapter port Palm-rest - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 9
assembly Power-button bracket Palm-rest and keyboard M1.6x2.5 2 assembly System board Palm-rest and keyboard M2x2 2 assembly Major components of Inspiron 7500 2n1 Silver The following image shows the major components of Inspiron 7500 2n1 silver. Removing and installing components 9 - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 10
. Fan 13. Power button with fingerprint-reader bracket 14. Power button with fingerprint reader 15. I/O board 16. Wireless card 17. Solid-state drive 18. Solid-state drive thermal bracket NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 11
Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure. Removing and installing components 11 - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 12
12 Removing and installing components - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 13
any other component from your computer. 4. Peel the tape that secures the battery cable to the system board. 5. Disconnect the battery cable from the system board. 6. Turn your computer over and press the power button for 15 seconds to drain the flea power. Installing the base cover Prerequisites If - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 14
14 Removing and installing components - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 15
working inside your computer. Battery Lithium-ion battery precautions CAUTION: • Exercise caution when handling Lithium-ion batteries. • Discharge the battery , or penetrate the battery with foreign objects. • Do not expose the battery to high temperatures, or disassemble battery packs and cells. - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 16
such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. • Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers. Removing the battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 17
board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Removing the I/O-board cable is equivalent to removing the - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 18
cable, and remove the coin-cell battery cable from the routing guide on the fan. 3. Lift the speaker cable, and using a plastic scribe peel the coin-cell battery off the slot on the palm-rest and keyboard assembly. Installing the coin-cell battery Prerequisites If you are replacing a component - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 19
Lift the speaker cable and route the coin-cell battery cable through the routing guide on the fan. 3. Connect the coin-cell battery cable to the I/O board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Memory modules Removing the memory modules - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 20
Steps 1. Lift the flap to access the memory module. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 3. Slide and remove the memory module from the memory-module slot. NOTE: Repeat step 2 to step 3 to remove - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 21
. NOTE: Repeat step 2 to step 4 to install any other memory modules in your computer. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing and installing components 21 - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 22
the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About antenna cables from the wireless card and remove the antenna cables from the routing guides on the palm-rest and keyboard assembly. 4. Slide and remove the wireless card - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 23
supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Main (white triangle) Antenna-cable color White Auxiliary (black triangle) Black working inside your computer. Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 24
Steps 1. Disconnect the speaker cable from the system board. 2. Note the speaker cable routing, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 3. Lift the speakers along with the cables, off the palm-rest and keyboard assembly. Installing the speakers - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 25
rest and keyboard assembly. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable in After working inside your computer. Heat sink Removing the heat sink Prerequisites 1. Follow the procedure in Before working inside your computer - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 26
Steps 1. In reverse sequential order (as indicated on the heat sink), loosen the seven captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 27
inside your computer. Power-adapter port Removing the power-adapter port Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the power-adapter port and provides a visual representation - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 28
at an angle of 90 degrees. 4. Disconnect the power-adapter port cable from the system board. 5. Remove the power-adapter port cable from the routing guide on the palm-rest and keyboard assembly. 6. Remove the screw (M2x3) that secures the power-adapter port to the palm-rest and keyboard assembly - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 29
-rest and keyboard assembly. 3. Route the power-adapter port cable through the routing guide on the palm-rest and keyboard assembly. 4. Connect the power-adapter port cable the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 30
Steps 1. Remove the three screws (M1.6x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 2. Open the latch, and disconnect the touchpad cable from the touchpad. 3. Peel the tape that secures the touchpad to the palm-rest and keyboard assembly. 4. Remove the two screws (M2x2 - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 31
.6x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 32
drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task This computer supports two solid-state drive form factors. • M.2 2230 • M.2 2280 If you are replacing the M.2 2230 solid-state drive with an M.2 2280 - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 33
The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure. NOTE: Perform step 1 to step 3 if you are replacing the M.2 2230 solid-state drive with an M.2 2280 solid-state drive. Removing and installing components - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 34
keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing the M.2 2280 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 35
drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task This computer supports two solid-state drive form factors. • M.2 2230 • M.2 2280 If you are replacing the M.2 2280 solid-state drive with an M.2 2330 - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 36
and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Fan Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 37
the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the fan. Removing and installing - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 38
the I/O-board cable from the I/O board. 6. Open the latch, and disconnect the fingerprint reader-cable from the I/O board. 7. Disconnect the coin-cell battery cable from the I/O board. 8. Remove the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 9. Slide and - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 39
that secures the I/O-board cable to the I/O board. 7. Connect the coin-cell battery cable to the I/O board. 8. Close the left display hinge. 9. Replace the the power-button board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 40
Steps 1. Remove the two screws (M1.6x2.5) that secure the power-button bracket to the palm-rest and keyboard assembly. 2. Lift the power-button bracket off the palm-rest and keyboard assembly. 3. Open the latch, and disconnect the power-button cable from the fingerprint reader-board. 4. Lift the - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 41
steps 1. Install the I/O board. 2. Install the fan. 3. Install the heat sink. 4. Install the base cover. 5. Follow the procedure in After working inside your computer. Fingerprint reader daughter-board Removing the fingerprint reader daughter-board Prerequisites 1. Follow the procedure in Before - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 42
Steps 1. Open the latch, and disconnect the power button board-cable from the fingerprint reader-board. 2. Peel the fingerprint reader-board cable from the palm-rest and keyboard assembly. 3. Lift the fingerprint reader daughter-board, along with its cable, off the palm-rest and keyboard assembly. - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 43
Install the heat sink. 4. Install the base cover. 5. Follow the procedure in After working inside your computer. Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 44
44 Removing and installing components - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 45
Steps 1. Peel the tape that secures the display cable to the system board. 2. Open the latch, and disconnect the display cable from the system board and remove the display cable from the slot on the palm-rest and keyboard assembly. 3. Remove the four screws (M2x3.5) that secure the display hinges to - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 46
the cable. 6. Adhere the tape that secures the display cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. 46 Removing and installing components - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 47
System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the coin-cell battery. 5. Remove the memory modules. 6. Remove the wireless card. 7. Remove the M.2 2230 solid-state drive - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 48
48 Removing and installing components - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 49
the display cable from the system board. 14. Peel the tape that secures the USB Type-C port bracket to the palm-rest and keyboard assembly. 15. Remove the two screws (M2x3) that secures the USB Type-C bracket to the system board and palm-rest and keyboard assembly. 16. Lift the USB - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 50
50 Removing and installing components - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 51
14. Adhere the tape that secures the I/O-board cable to the system board. 15. Connect the fan cable to the system board. 16. Close the right display Install the coin-cell battery. 7. Install the battery. 8. Install the base cover. 9. Follow the procedure in After working inside your computer. Palm - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 52
NOTE: The system board can be removed or installed together with the heat sink attached. This simplifies the procedure and avoids breaking the thermal bond between the system board and the heat sink. About this task The following image indicates the location of the palm-rest and keyboard assembly - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 53
or M.2 2280 solid-state drive, as applicable. 12. Install the wireless card. 13. Install the memory modules. 14. Install the coin-cell battery. 15. Install the battery. 16. Install the base cover. 17. Follow the procedure in After working inside your computer. Removing and installing components 53 - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 54
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. 54 Drivers and downloads - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 55
settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: • Access System Setup by pressing F2 key • - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 56
this section may or may not be displayed. Table 4. System setup options-System information menu Overview Inspiron 7500 2n1 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. Asset Tag Displays the Asset Tag of the computer. Manufacture Date - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 57
Table 4. System setup options-System information menu (continued) Overview Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Current Clock Speed Displays the current processor clock speed. Core Count Displays the - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 58
drive controller. Default: RAID On. SATA is configured to support RAID (Intel Rapid Restore Technology). Drive Information Enable SMART Reporting audio controller. Default: ON Enable Microphone Enables or disables microphone. By default, Enable Microphone is selected. Enable Internal Speaker - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 59
is enabled. Default: 10 seconds Table 7. System setup options-Video menu Video LCD Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power. Default: 50 Brightness on AC power Sets the screen brightness when the computer is running on - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 60
-Security menu (continued) Security Absolute Enables, disables or permanently disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software. Default: Enabled TPM 2.0 Security On Select whether or not the Trusted Platform Model (TPM) is visible to - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 61
Mode Key Management Selects the custom values for expert key management. Default: PK Table 12. System setup options-Performance menu Performance Multi-Core Support Active Cores Changes the number of CPU cores available to the operating system. The default value is set to the maximum number of - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 62
to the computer. Default: OFF Wake on Dell USB-C Dock Enables connecting a Dell USB-C Dock to wake the computer from work period. Advanced Battery Charged maximizes battery health while still supporting heavy use during the work day. Default: OFF Peak Shift Enables the computer to run on battery - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 63
Intel Speed Shift Technology Enables or disables the Intel Speed Shift Technology support. Setting this option to enable allows the operating system to select WLAN is selected. By default, Bluetooth is selected. Table 15. System setup options-POST Behavior menu POST Behavior Numlock Enable - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 64
an external PS/2 mouse is present. Sign of Life Early Logo Display Display Logo Sign of Life. Default: ON Early Keyboard Backlight Keyboard Backlight Sign of Life. Default: ON MAC Address Pass-Through Replaces the external NIC MAC address (in a supported dock or dongle) with the selected MAC - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 65
-SupportAssist menu SupportAssist Dell Auto OS Recovery Threshold Console and for Dell operating system Recovery ON BIOSConnect Enables or disables cloud Service OS recover if the main operating 2. Remove the base cover. NOTE: The battery must be disconnected from the system board (see Step - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 66
Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 67
if the tests are completed successfully • View error messages that indicate if problems were encountered during the test NOTE: Some tests are meant for specific devices The following table shows the different power and battery-status light patterns and the associated issues. Troubleshooting 67 - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 68
website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/ support. Flashing the BIOS - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 69
BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update. Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 70
5. Turn on your computer. 70 Troubleshooting - Dell Inspiron 7500 2-in-1 | Inspiron 7500 2n1 Silver Service Manual - Page 71
Self-help resources Self-help resources Information about Dell products and services Resource location www.dell.com My Dell Tips Contact Support Online help for operating system Troubleshooting information, user manuals, set up instructions, product specifications, technical help blogs, drivers
Inspiron 7500 2n1 Silver
Service Manual
Regulatory Model: P97F
Regulatory Type: P97F001
June 2020
Rev. A01