Dell Latitude 7410 Service Manual

Dell Latitude 7410 Manual

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  • Dell Latitude 7410 | Service Manual - Page 1
    Latitude 7410 Service Manual 1.0.0.0 Regulatory Model: P119G and P131G Regulatory Type: P119G001 and P131G001 August 2020 Rev. A01
  • Dell Latitude 7410 | Service Manual - Page 2
    of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
  • Dell Latitude 7410 | Service Manual - Page 3
    Contents Chapter 1: Working on your computer 5 Safety instructions...5 Working inside your computer...5 After working inside your computer...7 Chapter 2: Removing and installing components 8 Recommended tools...8 Screw list...8 Base cover...9 Removing the base cover...9 Installing
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    47 Installing the palmrest assembly...47 Chapter 3: Troubleshooting...49 Recovering the operating system...49 Dell SupportAssist Pre-boot System Performance Check diagnostics 49 drive...60 M-BIST...60 RTC reset and Flea power release...61 Chapter 4: Getting help and contacting Dell 62 4 Contents
  • Dell Latitude 7410 | Service Manual - Page 5
    and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at
  • Dell Latitude 7410 | Service Manual - Page 6
    obvious, such as intermittent problems or a shortened product Dell products, the sensitivity to static damage is now higher than in previous Dell of damage to recognize and troubleshoot is the intermittent (also called is known as bonding. Use only Field Service kits with a wrist strap, mat, and
  • Dell Latitude 7410 | Service Manual - Page 7
    grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components. After
  • Dell Latitude 7410 | Service Manual - Page 8
    Recommended for field technicians. NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4. Screw list NOTE: When Secured to 1. System board 2. System board 3. System board 4. Keyboard support bracket 1. WLAN antenna bracket 2. Fan cage 3. Heatsink assembly 4.
  • Dell Latitude 7410 | Service Manual - Page 9
    Table 1. Screw list (continued) Component Secured to 10. System board 11. Optional palmrest antenna Hinges Palmrest assembly F-beam FPC I/O daughterboard USB Type-C bracket System board Screw type Quantity M2.5x4 4 M2x3.5 2 M2x5 3 Screw image Keyboard 1. Carbon Fiber 2. Aluminum
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    10 Removing and installing components
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    Removing and installing components 11
  • Dell Latitude 7410 | Service Manual - Page 12
    that secure the base cover to the palmrest assembly. 2. Starting from the top-left corner, use a plastic scribe to pry the base cover outwards to release the base cover from the palm-rest assembly. 3. Pry the base cover and remove it from the palm-rest and keyboard assembly. CAUTION: Do not
  • Dell Latitude 7410 | Service Manual - Page 13
    Removing and installing components 13
  • Dell Latitude 7410 | Service Manual - Page 14
    on or against the battery. • Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell
  • Dell Latitude 7410 | Service Manual - Page 15
    Steps 1. Using the pull tab, remove the battery cable from connector the system board. 2. Loosen the four captive screws that secure the base cover to the palmrest assembly. 3. Lift and remove the battery from the system unit. Installing the battery Prerequisites If you are replacing a component,
  • Dell Latitude 7410 | Service Manual - Page 16
    Steps 1. Align the screw holes on the battery with the screw holes on the palmrest assembly, and then snap the battery into place. 2. Tighten the four captive screws that secure the battery to the palmrest assembly. 3. Replace the battery cable to connector on the system board. Next steps 1. Install
  • Dell Latitude 7410 | Service Manual - Page 17
    Figure 1. 2230 SSD Removing and installing components 17
  • Dell Latitude 7410 | Service Manual - Page 18
    Figure 2. 2280 SSD Steps 1. Remove the single M2x2 screw that secures the SSD thermal plate to the system board and lift to remove it from over the SSD. 2. Remove the single M2x2 screw that secures the SSD to the system board. 3. Slide the SSD out from the M.2 slot on the system board. Installing
  • Dell Latitude 7410 | Service Manual - Page 19
    Figure 3. 2230 SSD Removing and installing components 19
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    Figure 4. 2280 SSD Steps 1. NOTE: Install the M.2 2230 SSD to the SSD bracket so that the top side of the SSD (with the sticker) is facing up. Align the notch and slide the solid-state drive into the M.2 slot of the system board. 2. Push the SSD to align the screw holes on the system board and
  • Dell Latitude 7410 | Service Manual - Page 21
    CAUTION: A thermal pad is included with the SSD plate and must always be adhered to the plate. If in the process of replacing the SSD, the pad is separated from the plate or gets adhered to the SSD, technicians must re-adhere the thermal pad to the SSD plate before re-installing the plate to the
  • Dell Latitude 7410 | Service Manual - Page 22
    Steps 1. Remove the single M2x2.5 screw securing the WWAN bracket to the WWAN card. 2. Pry off the WWAN shielding cover from the top-left side of the shielding cover. 3. Disconnect the antenna cables from the WWAN card. 4. Lift and remove the WWAN card from its slot on the I/O board. Installing the
  • Dell Latitude 7410 | Service Manual - Page 23
    antennas to the correct pins on the WWAN card in accordance with the label on the WWAN card shielding cover. Table 2. WWAN antenna cable connection guide Cable Pin Number 5 6 Antenna Cable Gray/White Main Black/Gray Auxiliary Removing and installing components 23
  • Dell Latitude 7410 | Service Manual - Page 24
    Table 2. WWAN antenna cable connection guide (continued) Cable Pin Number Antenna Cable 7 Blue Auxiliary 8 Orange Auxiliary 3. Replace the WWAN bracket on top of the antennae cables. 4. Replace the single M2x2.5 screw
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    Steps 1. Remove the two M2x2.5 screws that secure the WLAN antenna bracket to the system board. 2. Lift and remove the WLAN antenna bracket from over the antennae connectors. 3. Disconnect the antenna cable from WLAN module on the system board. Installing the WLAN antenna bracket Prerequisites If
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    on the system board. NOTE: The antenna cable connectors are fragile and utmost care should be taken while replacing them. Table 3. Antenna cable guide Cable color White cable (Main) Black cable (Aux) Connector White triangle (△) on the WLAN module of the system board Solid triangle (▲) on the
  • Dell Latitude 7410 | Service Manual - Page 27
    Steps 1. Disconnect and un-thread the WWAN antenna cables. 2. Remove the two M2x2.5 screws securing the WLAN antenna to the palmrest assembly. 3. Remove the palmrest antenna from the palmrest assembly. Installing the Palmrest antenna (optional) Prerequisites If you are replacing a component, remove
  • Dell Latitude 7410 | Service Manual - Page 28
    Steps 1. Install the palmrest antenna into its slot on the palmrest assembly. 2. Route the antenna cables from underneath the system board along the routing channel. 3. Replace the two M2x2.5 screws securing the palmrest antenna to the palmrest assembly. Next steps If you are replacing a component,
  • Dell Latitude 7410 | Service Manual - Page 29
    Steps 1. Pry and remove the system board shield from over the heatsink assembly. NOTE: The white triangles (△) symbol highlights the prying points on the system board shield. 2. Remove the single M2x2.5 screw from the fan case and four M2x2.5 screws in reverse sequence (4>3>2>1). 3. Disconnect the
  • Dell Latitude 7410 | Service Manual - Page 30
    Steps 1. Replace the heatsink assembly into the slot in the palmrest assembly and connect the fan cable to the system board. 2. Replace the single M2x2.5 screw on the fan case and four M2x2.5 screws in sequence (1>2>3>4) securing the heatsink assembly to the system board. 3. Replace the system board
  • Dell Latitude 7410 | Service Manual - Page 31
    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Base cover About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure.
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    3. Remove the two M2.5x4 from both left and right hinges. 4. Fold the LCD at an convenient angle to detach it from the palmrest assembly. Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About
  • Dell Latitude 7410 | Service Manual - Page 33
    Steps 1. Align and place the display assembly at an convenient angle and replace the two M2.5x4 screws securing the hinges of the display assembly to the palmrest. 2. Connect the eDP cable, camera cable and touch sensor cable to the system board. NOTE: The display cable and sensor daughter board
  • Dell Latitude 7410 | Service Manual - Page 34
    connector on the system board. 2. Align and replace the right speaker into its slot in the palmrest assembly and route the speaker cable along the guide path. NOTE: The speaker cable is secured with an insulation tape on the touchpad buttons. Next steps If you are replacing a component, remove the
  • Dell Latitude 7410 | Service Manual - Page 35
    Smart card reader Removing the smart card reader Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Base cover b. Battery c. Speakers 3. Loosen and remove the single M2x2 screw on the SSD thermal shield and remove the system board shield. About this task
  • Dell Latitude 7410 | Service Manual - Page 36
    Installing the smart card reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the smart card reader and provide a visual representation of the installation
  • Dell Latitude 7410 | Service Manual - Page 37
    I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Base cover b. Battery c. WWAN d. SSD thermal shield e. WLAN antennae bracket About this task The following images indicate the location of the I/O board and provide a
  • Dell Latitude 7410 | Service Manual - Page 38
    NOTE: System configurations ordered with finger print reader there are two screws securing the finger print reader bracket to the palmrest assembly. 2. Disconnect the power button with finger print reader cable from the I/O daughterboard. For system units ordered with WWAN card, disconnect and
  • Dell Latitude 7410 | Service Manual - Page 39
    NOTE: System configurations ordered with finger print reader there are two screws securing the finger print reader bracket to the palmrest assembly. Next steps 1. Install the: a. Battery b. WLAN antennae bracket c. WWAN card d. SSD thermal shield e. Base cover 2. Follow the procedure in After
  • Dell Latitude 7410 | Service Manual - Page 40
    Steps 1. Remove the two M2x2.5 screws securing the power button with fingerprint reader to the palmrest assembly. 2. Remove the power button with fingerprint reader from its slot in the palmrest assembly. Installing the power button with fingerprint reader Prerequisites If you are replacing a
  • Dell Latitude 7410 | Service Manual - Page 41
    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Base cover b. Battery c. Solid state drive d. WLAN antennae bracket e. Heatsink assembly NOTE: System board can be disassembled without having to remove the heatsink
  • Dell Latitude 7410 | Service Manual - Page 42
    3. Remove the two M2x2 screws securing the eDP bracket and remove it from the system board. 4. Disconnect the following cables from the system board : • IR camera cable (for systems shipped with IR camera) • Touchscreen cable (for systems shipped with touchscreen) • Display cable • Sensor
  • Dell Latitude 7410 | Service Manual - Page 43
    Steps 1. Align and replace the system board into the palmrest assembly. 2. Replace the single M2x2.5 screw securing the system board to the palmrest assembly. 3. Replace the USB Type-C bracket on the system board and secure it using the three M2x5 screws. 4. Connect the following cables: • IR camera
  • Dell Latitude 7410 | Service Manual - Page 44
    44 Removing and installing components
  • Dell Latitude 7410 | Service Manual - Page 45
    Steps 1. Remove all the M1.6x2 screws securing the keyboard to the palmrest assembly. Depending on the configuration the number of screws vary : • Aluminum palmrest: 26 • Carbon Fiber palmrest: 19 2. Disconnect the keyboard and backlight cable from the touchpad module. 3. Remove the two M2x2 screws
  • Dell Latitude 7410 | Service Manual - Page 46
    Steps 1. Align the screw holes on the keyboard support bracket with that on the keyboard and replace the two M2x2 screws. 2. Align the and place the keyboard into its slot in the palmrest assembly. 3.
  • Dell Latitude 7410 | Service Manual - Page 47
    Palmrest assembly Removing the palmrest assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Base cover b. Battery c. Solid state drive d. WWAN card e. WLAN antenna bracket f. Palmrest antenna (optional) g. Heatsink assembly h. Display assembly i.
  • Dell Latitude 7410 | Service Manual - Page 48
    Steps 1. Place the palmrest assembly on a flat surface. 2. Transfer over the components to the new palmrest assembly. Next steps If you are replacing a component, remove the existing component before performing the installation procedure. 1. Install the: a. Keyboard b. System board c. Power button
  • Dell Latitude 7410 | Service Manual - Page 49
    troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/ support. Dell of problems encountered
  • Dell Latitude 7410 | Service Manual - Page 50
    or PSA Error Codes Validation Tool Usage Guide Steps 1. User to obtain information from SupportAssist error windows. 2. Navigate to https://www.dell.com/support/diagnose/Pre-boot-Analysis. 3. Enter error code, validation code, and service tag. Part serial number is optional. 50 Troubleshooting
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    NOTE: For error code, use only the last 3 or 4 digits of the code. (user can enter 0142 or 142 instead of 2000-0142.) 4. Click on Submit once all the necessary information is entered. Results Valid Error Code Example Troubleshooting 51
  • Dell Latitude 7410 | Service Manual - Page 52
    the above screen which contains information on : • Confirmation of the error code and result outcome • Suggested Part Replacement • If customer is still covered under Dell Warranty • Case reference number if there is an open case under the service tag Invalid Error Code Example 52 Troubleshooting
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    QR code from SupportAssist On-board Diagnostics error screen. 2. User can use any QR code scanner application through the smartphone to scan the QR code. Troubleshooting 53
  • Dell Latitude 7410 | Service Manual - Page 54
    3. The QR code scanner application will scan the code and automatically generate a link. Click the link to proceed. 54 Troubleshooting
  • Dell Latitude 7410 | Service Manual - Page 55
    take the customer to the Dell Support website which contains information on: • Confirmation of the error code and result outcome • Suggested Part Replacement • If customer is still covered under Dell Warranty • Case reference number if there is an open case under the service tag Troubleshooting 55
  • Dell Latitude 7410 | Service Manual - Page 56
    light patterns and associated problems. Table 4. LED codes Diagnostic light codes 1,1 1,2 1,5 Problem description TPM detection failure SPI flash failure: replace system board i-Fuse failure Recommended solution Replace system board Replace system board Replace system board 56 Troubleshooting
  • Dell Latitude 7410 | Service Manual - Page 57
    tools, if the problem still persists, replace the system base article SLN143196 at www.dell.com/support. 3. Copy the BIOS setup Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu. 7. Type the BIOS setup program filename and press Enter. Troubleshooting
  • Dell Latitude 7410 | Service Manual - Page 58
    on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads > Find it myself
  • Dell Latitude 7410 | Service Manual - Page 59
    the Dell laptop. Press Esc key to exit. NOTE: Dell SupportAssist Pre-boot diagnostics upon launch, the latest version of the BIOS from the Dell support site available to use. NOTE: Ensure that If the hard drive has been partitioned at the Dell factory, there will be a Recovery Partition available
  • Dell Latitude 7410 | Service Manual - Page 60
    have downloaded the latest BIOS from the Dell support site and save it on your system. instructions. M-BIST M-BIST (Built In Self-Test) diagnostics tool, featuring improved accuracy in system board failures. NOTE: M-BIST can be manually initiated before POST (Power On Self Test). 60 Troubleshooting
  • Dell Latitude 7410 | Service Manual - Page 61
    system board b. AMBER: Indicates a problem with the system board RTC reset and Flea power release About this task Flea power is the system board. The following procedure provides the instructions on how to release the flea power: Steps 1. Turn off your date at first startup. Troubleshooting 61
  • Dell Latitude 7410 | Service Manual - Page 62
    resources Information about Dell products and services Dell Support Resource location https://www.dell.com/ Tips Contact Support Online help for operating system Troubleshooting information, user manuals, set up instructions, product specifications, technical help blogs, drivers, software updates
  • Dell Latitude 7410 | Service Manual - Page 63
    catalog. Availability varies by country/region and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to https://www.dell.com/support/. 2. Select your country/region from the drop-down menu on the lower
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Latitude 7410
Service Manual
1.0.0.0
Regulatory Model: P119G and P131G
Regulatory Type: P119G001 and P131G001
August 2020
Rev. A01