Dell OptiPlex 5070 Micro Service Manual

Dell OptiPlex 5070 Manual

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  • Dell OptiPlex 5070 | Micro Service Manual - Page 1
    Dell OptiPlex 5070 Micro Service Manual Regulatory Model: D10U Regulatory Type: D10U003
  • Dell OptiPlex 5070 | Micro Service Manual - Page 2
    and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may
  • Dell OptiPlex 5070 | Micro Service Manual - Page 3
    Contents 1 Working on your computer...5 Safety instructions...5 Before working inside your computer...5 Safety precautions...6 Electrostatic discharge-ESD protection...6 ESD field service kit ...7 Transporting sensitive components...7 After working inside your computer...8 2 Technology and
  • Dell OptiPlex 5070 | Micro Service Manual - Page 4
    battery...37 Optional module...38 Removing optional module...38 Installing optional module...40 System board...41 Removing system board...41 4 Troubleshooting...44 Enhanced Pre-Boot System Assessment - ePSA diagnostics 44 Running the ePSA Diagnostics...44 Diagnostics...44 Diagnostic error messages
  • Dell OptiPlex 5070 | Micro Service Manual - Page 5
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell OptiPlex 5070 | Micro Service Manual - Page 6
    disassembly instructions. electrocuted. Standby power Dell products with standby power through the use of a field service electrostatic discharge (ESD) kit. When obvious, such as intermittent problems or a shortened product of damage to recognize and troubleshoot is the intermittent (also called
  • Dell OptiPlex 5070 | Micro Service Manual - Page 7
    desktop or portable environment. Servers are typically installed in a rack within a data center; desktops service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell muscles. Abdominal muscles support your spine when you
  • Dell OptiPlex 5070 | Micro Service Manual - Page 8
    5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your body and back. 6. Follow the same techniques in reverse to set the load down. After working inside your computer After you complete any replacement procedure,
  • Dell OptiPlex 5070 | Micro Service Manual - Page 9
    memory into the system. DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also supports a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep power-down mode is
  • Dell OptiPlex 5070 | Micro Service Manual - Page 10
    all memory fails, the LCD does not turn on. Troubleshoot for possible memory failure by trying known good memory and peripheral devices like mice, keyboards, external drivers, and printers. Let's take a quick features • Full-duplex data transfers and support for new transfer types • Backward USB
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    SuperSpeed USB 3.0/USB 3.1 Gen 1 products: • External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives • Portable USB drivers for USB 3.0/USB 3.1 Gen 1 controllers. Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service
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    a third the size of an old USB Type-A plug. This is a single connector standard that every device should be able to use. USB Type-C ports can support a variety of different protocols using "alternate modes," which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other types of
  • Dell OptiPlex 5070 | Micro Service Manual - Page 13
    theaters • HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to Windows 10 64-bit version 1607 or higher • Intel Rapid Storage Technology driver version 15.9.1.1018 or higher Capacity 32 GB Enabling Intel Optane memory 1. On
  • Dell OptiPlex 5070 | Micro Service Manual - Page 14
    NOTE: Disabling Intel Optane memory is required before removing the SATA storage device, accelerated by the Intel Optane memory module, from the computer. 1. On the taskbar, click the search box, and then type "Intel Rapid Storage Technology". 2. Click Intel Rapid Storage Technology. The Intel Rapid
  • Dell OptiPlex 5070 | Micro Service Manual - Page 15
    3 Removing and installing components Side cover Removing side cover 1. Follow the procedure in Before working inside your computer. 2. To remove the side cover: a) Loosen the thumbscrew that secures the side cover to the system. b) Slide the side cover towards the front of the system and lift the
  • Dell OptiPlex 5070 | Micro Service Manual - Page 16
    Installing side cover 1. To install the side cover: a) Place the side cover on the system. b) Slide the cover towards the back of the system to install it. 16 Removing and installing components
  • Dell OptiPlex 5070 | Micro Service Manual - Page 17
    c) Tighten the thumbscrew to secure the cover to the system. 2. Follow the procedure in After working inside your computer. Removing and installing components 17
  • Dell OptiPlex 5070 | Micro Service Manual - Page 18
    . 3. To remove the drive assembly: a) Press the blue tabs on both sides of the hard drive assembly [1]. b) Push the hard drive assembly to release it from the system. Installing 2.5-inch drive assembly 1. To install the hard drive assembly: a) Insert the hard drive assembly into the slot on the
  • Dell OptiPlex 5070 | Micro Service Manual - Page 19
    2. Install the Side cover. 3. Follow the procedure in After working inside your computer. Hard drive Removing the 2.5-inch drive from the drive bracket 1. Follow the procedure in Before Working Inside Your Computer. 2. Remove the: a) Side cover b) 2.5 inch hard drive assembly 3. To remove the drive
  • Dell OptiPlex 5070 | Micro Service Manual - Page 20
    remove the heat sink blower: a) Press the blue tabs on both sides of the heat sink blower [1]. b) Slide and lift the heat sink blower to release it from the system. c) Turn the heat sink blower over to remove it from the system [2]. 4. Disconnect the speaker cable and heat sink blower cable
  • Dell OptiPlex 5070 | Micro Service Manual - Page 21
    Installing heat sink blower 1. To install the heat sink blower: a) Connect the heat sink blower cable and speaker cable to the connectors on the system board. b) Place the heat sink blower on the system and slide until it clicks into place. Removing and installing components 21
  • Dell OptiPlex 5070 | Micro Service Manual - Page 22
    Removing speaker 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Side cover b) Heat sink blower 3. To remove the speaker: a) Release the speaker cable from the retention hooks on the heat sink blower [1]. b) Remove the two (M2.5x4) screws that secure the speaker to
  • Dell OptiPlex 5070 | Micro Service Manual - Page 23
    Installing speaker 1. To install the speaker: a) Align the slots on the speaker with the slots on the heat sink blower [1]. b) Replace the two (M2.5X4) screws to secure the speaker to the heat sink blower [2]. c) Route the speaker cable through the retention hooks on the heat sink blower [3].
  • Dell OptiPlex 5070 | Micro Service Manual - Page 24
    2. Install the: a) Heat sink blower b) Side cover 3. Follow the procedure in After working inside your computer. Memory modules Removing memory module 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Side cover b) Heat sink blower 3. To remove the memory module: a)
  • Dell OptiPlex 5070 | Micro Service Manual - Page 25
    Installing memory module 1. To install the memory module: a) Align the notch on the memory module with the tab on the memory module connector. b) Insert the memory module into the memory module socket [1] and press it until it clicks into place [2]. Removing and installing components 25
  • Dell OptiPlex 5070 | Micro Service Manual - Page 26
    2. Install the: a) Heat sink blower b) Side cover 3. Follow the procedure in After working inside your computer. Heat sink Removing heatsink 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Side cover b) 2.5 inch hard drive assembly c) Heatsink fan 3. To remove the
  • Dell OptiPlex 5070 | Micro Service Manual - Page 27
    Installing heatsink 1. To install the heatsink: a) Place the heatsink on the processor [1]. b) Tighten the four (M3) captive screws to secure the heat sink to the system board [2]. Removing and installing components 27
  • Dell OptiPlex 5070 | Micro Service Manual - Page 28
    in Before Working Inside Your Computer. 2. Remove the: a) Side cover b) 2.5 inch hard drive assembly c) Heat sink blower d) Heat sink 3. To remove the processor: a) Release the socket lever by pushing the lever down and out from under the tab on the processor shield [1]. b) Lift the lever upward and
  • Dell OptiPlex 5070 | Micro Service Manual - Page 29
    NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor to avoid damage to the processor contacts. Touch only the side edges of the processor. Installing processor 1. To install the processor: a) Place
  • Dell OptiPlex 5070 | Micro Service Manual - Page 30
    2. Install the: a) Heat sink b) Heat sink blower c) 2.5-inch hard drive assembly d) Side cover 3. Follow the procedure in After working inside your computer. WLAN card Removing the WLAN card 1. Follow the procedure in Before working inside your computer. 2. To remove the external antennae a) Loosen
  • Dell OptiPlex 5070 | Micro Service Manual - Page 31
    3. Remove the: a) Side cover b) 2.5 inch hard drive assembly 4. To remove the WLAN card: a) Remove the single (M2X3.5) screw that secures the plastic tab to the WLAN card [1]. b) Remove the plastic tab to access the WLAN antenna cables [2]. c) Disconnect the WLAN antenna cables from the connectors
  • Dell OptiPlex 5070 | Micro Service Manual - Page 32
    Installing the WLAN card 1. To install the WLAN card: a) Insert the WLAN card into the connector on the system board [1]. b) Connect the WLAN antenna cables to the connectors on the WLAN card [2]. c) Place the plastic tab to secure the WLAN cables [3]. d) Replace the single (M2X3.5) screw to secure
  • Dell OptiPlex 5070 | Micro Service Manual - Page 33
    2. Install the: a) 2.5 inch hard drive assembly b) Side cover 3. To install the external antennae a) Tighten the antenna screw to install the antenna to the computer. Removing and installing components 33
  • Dell OptiPlex 5070 | Micro Service Manual - Page 34
    4. Follow the procedure in After working inside your computer. M.2 PCIe SSD Removing the M.2 PCIe SSD NOTE: The instructions are applicable to M.2 SATA SSD also. 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Side cover b) 2.5 inch hard drive assembly 3. To remove
  • Dell OptiPlex 5070 | Micro Service Manual - Page 35
    Installing the M.2 PCIe SSD NOTE: The instructions are applicable to M.2 SATA SSD also. 1. To install M.2 PCIe SSD: a) Insert the M.2 PCIe SSD to the connector in the system board [1]. b) Replace the single (M2X3.5)
  • Dell OptiPlex 5070 | Micro Service Manual - Page 36
    1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Side cover 3. To remove the coin cell battery: a) Press the release latch until the coin cell battery pops out [1]. b) Remove the coin cell battery from the system board [2]. 36 Removing and installing components
  • Dell OptiPlex 5070 | Micro Service Manual - Page 37
    Installing coin cell battery 1. To install the coin cell battery: a) Hold the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector on the system board [1]. b) Press the battery into the connector until it locks into place [2].
  • Dell OptiPlex 5070 | Micro Service Manual - Page 38
    2. Install the a) Side cover 3. Follow the procedure in After working inside your computer. Optional module Removing optional module 1. Follow the procedure in Before working inside your computer. 2. Remove the : a) Side cover b) 2.5 inch hard drive assembly 3. To remove the optional card: a)
  • Dell OptiPlex 5070 | Micro Service Manual - Page 39
    c) Pull and lift the optional card away from the system. Removing and installing components 39
  • Dell OptiPlex 5070 | Micro Service Manual - Page 40
    Installing optional module 1. To install the optional card: a) Place and align the optional card to its place in the system. b) Replace the two (M2X3.5) screws and two screws to secure the optional card to the system chassis [1,2] c) Connect the optional card cable to the connector in the system
  • Dell OptiPlex 5070 | Micro Service Manual - Page 41
    WLAN e) M.2 PCIe SSD f) Memory module g) Optional module h) Heat sink i) Processor 3. To remove the HDD caddy support: a) Remove the screw that secures the HDD caddy support to the system board [1]. b) Lift the HDD caddy support away from the system board [2]. Removing and installing components 41
  • Dell OptiPlex 5070 | Micro Service Manual - Page 42
    4. To remove the system board: a) Remove the two (M3x4) screws [1] and three (6-32x5.4) screws [2] that secure the system board to the system. b) Lift the system board to disengage the connectors from the back of the computer [1]. 42 Removing and installing components
  • Dell OptiPlex 5070 | Micro Service Manual - Page 43
    c) Slide the system board away from the computer [2]. Removing and installing components 43
  • Dell OptiPlex 5070 | Micro Service Manual - Page 44
    4 Troubleshooting Enhanced successfully • View error messages that inform you of problems encountered during testing NOTE: Some tests for specific devices the computer. 2. As the computer boots, press the F12 key when the Dell logo is displayed. 3. In the boot menu screen, use Up/Down arrow key
  • Dell OptiPlex 5070 | Micro Service Manual - Page 45
    Rows B, C and D of table 12.4 SIO spec [40] Bad MBD, DIMMS or CPU Rows F and K from table 12.4 of SIO spec [40] Bad coin cell - Row M of table 12.4 in SIO spec [40] System state BIOS state 1 BIOS state 2 in process. Appropriate mem modules detected but failure has occurred. Troubleshooting 45
  • Dell OptiPlex 5070 | Micro Service Manual - Page 46
    BIOS Post code (Old LED pattern 1001) Fatal Motherboard error. BIOS Post code (Old LED pattern 1010 internal to the microprocessor has failed. Contact Dell The optical drive does not respond to commands initialization. Run the hard drive tests in Dell Diagnostics. The operation requires a hard drive
  • Dell OptiPlex 5070 | Micro Service Manual - Page 47
    , and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. The hard drive does not respond Dell Diagnostics. For external keyboards, check the cable connection. Run the Keyboard Controller test in Dell Diagnostics. Troubleshooting
  • Dell OptiPlex 5070 | Micro Service Manual - Page 48
    Help and Support for instructions (click Start > Help and Support). If a Dell. The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, Contact Dell. 48 Troubleshooting
  • Dell OptiPlex 5070 | Micro Service Manual - Page 49
    operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem A chip on the system board might be malfunctioning or motherboard failure. S.M.A.R.T error, possible hard disk drive failure. Troubleshooting 49
  • Dell OptiPlex 5070 | Micro Service Manual - Page 50
    options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support. 2. Select your support category. 3. Verify your country or region in the Choose a Country
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Dell OptiPlex 5070 Micro
Service Manual
Regulatory Model: D10U
Regulatory Type: D10U003