Dell OptiPlex 5070 Small Form Factor Service Manual

Dell OptiPlex 5070 Manual

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  • Dell OptiPlex 5070 | Small Form Factor Service Manual - Page 1
    Dell OptiPlex 5070 Small Form Factor Service Manual Regulatory Model: D10U Regulatory Type: D10U003
  • Dell OptiPlex 5070 | Small Form Factor Service Manual - Page 2
    and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may
  • Dell OptiPlex 5070 | Small Form Factor Service Manual - Page 3
    Contents 1 Working on your computer...5 Safety instructions...5 Before working inside your computer...5 Safety precautions...6 Electrostatic discharge-ESD protection...6 ESD field service kit ...7 Transporting sensitive components...7 After working inside your computer...8 2 Technology and
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    ...56 Removing speaker...56 Installing the speaker...57 System board...58 Removing system board...58 Installing the system board...62 4 Troubleshooting...66 Enhanced Pre-Boot System Assessment - ePSA diagnostics 66 Running the ePSA Diagnostics...66 Diagnostics...66 Diagnostic error messages...68
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    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
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    disassembly instructions. electrocuted. Standby power Dell products with standby power through the use of a field service electrostatic discharge (ESD) kit. When obvious, such as intermittent problems or a shortened product of damage to recognize and troubleshoot is the intermittent (also called
  • Dell OptiPlex 5070 | Small Form Factor Service Manual - Page 7
    desktop or portable environment. Servers are typically installed in a rack within a data center; desktops service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell muscles. Abdominal muscles support your spine when you
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    5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your body and back. 6. Follow the same techniques in reverse to set the load down. After working inside your computer After you complete any replacement procedure,
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    memory into the system. DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also supports a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep power-down mode is
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    all memory fails, the LCD does not turn on. Troubleshoot for possible memory failure by trying known good memory and peripheral devices like mice, keyboards, external drivers, and printers. Let's take a quick features • Full-duplex data transfers and support for new transfer types • Backward USB
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    SuperSpeed USB 3.0/USB 3.1 Gen 1 products: • External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives • Portable USB drivers for USB 3.0/USB 3.1 Gen 1 controllers. Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service
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    a third the size of an old USB Type-A plug. This is a single connector standard that every device should be able to use. USB Type-C ports can support a variety of different protocols using "alternate modes," which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other types of
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    theaters • HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to Windows 10 64-bit version 1607 or higher • Intel Rapid Storage Technology driver version 15.9.1.1018 or higher Capacity 32 GB Enabling Intel Optane memory 1. On
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    NOTE: Disabling Intel Optane memory is required before removing the SATA storage device, accelerated by the Intel Optane memory module, from the computer. 1. On the taskbar, click the search box, and then type "Intel Rapid Storage Technology". 2. Click Intel Rapid Storage Technology. The Intel Rapid
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    and installing components Side cover Removing the side cover 1. Follow the procedure in Before working inside your computer. 2. To remove the cover: a) Slide the release latch on the back side of your system until it gives a click sound to unlock the side cover [1]. b) Slide and lift the side cover
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    working inside your computer. 2. Remove the Side cover. 3. To remove the expansion card: a) Pull the metal tab to open the expansion card latch [1]. b) Pull the release tab at the base of the expansion card [2]. NOTE: Applies to x16 card slot, x1 card has no
  • Dell OptiPlex 5070 | Small Form Factor Service Manual - Page 17
    Installing the expansion card 1. Insert the expansion card into the connector on the system board [1]. 2. Press the expansion card until it clicks into place [2]. 3. Close the expansion card latch and press it until it clicks into place [3]. Removing and installing components 17
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    Removing coin cell battery CAUTION: Removing coin cell battery may reset the motherboard. 1. Follow the procedure in Before working inside your computer. 2. To remove the coin cell battery: a) Using a plastic scribe press the release latch until the coin cell battery pops out [1]. b) Remove the coin
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    Installing the coin cell battery 1. Place the coin cell battery with "+" sign facing up in the slot on the system board [1]. 2. Press the battery into the connector until it locks into place [2,3]. Removing and installing components 19
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    Side cover. 3. To remove the hard drive: a) Disconnect the hard drive data cable and power cable from the connectors on the hard drive [1, 2]. b) Push the release tab and lift the hard drive assembly from the system [3]. 20 Removing and installing components
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    Installing the hard drive assembly 1. Insert the hard drive assembly into the slot on the system [1]. 2. Connect the power cable and hard drive cable to the connector on the hard drive [2,3]. Removing and installing components 21
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    ' 3. Install the Side cover. 4. Follow the procedure in After working inside your computer. Hard drive Removing the hard drive NOTE: For configurations shipped with 3.5-inch HDD, follow the same procedure to remove the HDD from its bracket. 1. Follow the procedure in Before working inside your
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    front bezel 1. Follow the procedure in Before working inside your computer. 2. Remove the Side cover. 3. To remove the front bezel: a) Pry the retention tabs to release the front bezel from the system. b) Remove the front bezel from the system. Removing and installing components 23
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    Installing front bezel 1. Align the bezel and insert the retention tabs on the bezel into the slots on the system. 2. Press the bezel until the tabs clicks into place. 24 Removing and installing components
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    optical drive module 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Side cover b) Front bezel c) HDD assembly 3. To release the hard drive and optical drive module: a) Unroute the optical drive cables [1] and hard drive cables [2] through the retention clip and HDD
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    b) Slide the release tab to unlock the hard drive and optical module [1]. c) Lift the hard drive and optical module [2] 26 Removing and installing components
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    4. To remove the hard drive and optical drive module: a) Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive [1, 2]. b) Slide and lift the hard drive and optical drive module from the system [3]. Removing and installing components 27
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    Installing the hard drive and optical drive module 1. Insert the tabs on the hard drive and optical drive module into the slot on the system at 30 degree angle [1]. 2. Connect the optical drive data cable and power cable to the connectors on the optical drive [2, 3]. 28 Removing and installing
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    3. Lower the hard drive and optical drive module so that it is placed in its slot [1]. 4. Slide the release tab to lock the module [2]. Removing and installing components 29
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    5. Route the hard drive data and power cables through the HDD-ODD release tab [1]. 6. Route the optical drive data cable and power cable through the retention clips [2]. 30 Removing and installing components
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    7. Install the: a) HDD assembly b) Front bezel c) Side cover 8. Follow the procedure in After working inside your computer. Optical drive Removing the optical drive 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Side cover b) Front bezel 3. To remove the optical
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    b) Slide the release tab to unlock the hard drive and optical module [1]. c) Lift the hard drive and optical module [2]. 32 Removing and installing components
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    d) Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive [1, 2] and lower the hard drive and optical module until it is seated. Removing and installing components 33
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    e) Push the release latch on the optical drive [1] and pull the optical drive out from the system [3]. 34 Removing and installing components
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    Installing the optical drive 1. Slide the optical drive into its slot in the system [1]. 2. Slide the release tab to unlock the hard drive and optical drive module [2]. Removing and installing components 35
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    3. Lift the hard drive and optical module [1], connect the optical drive data cable and power cable to the connectors on the optical drive [2, 3]. 36 Removing and installing components
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    4. Connect the hard drive data cable and hard drive power cable to the connectors on the hard drive [1,2]. Removing and installing components 37
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    5. Slide the release tab to lock the module [2]. 6. Install the: a) Front bezel b) Side cover 7. Follow the procedure in After working inside your computer. Memory module Removing memory module 1.
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    Installing the memory module 1. Align the notch on the memory module with the tab on the memory module connector. 2. Insert the memory module into the memory module socket [1]. 3. Press the memory module until the memory module retention tabs click into place [2]. Removing and installing components
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    4. Install the: a) Hard drive and optical drive module b) HDD assembly c) Front bezel d) Side cover 5. Follow the procedure in After working inside your computer. Heatsink fan Removing heatsink fan 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Side cover b) Front
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    Installing the heatsink fan 1. Align the heatsink fan onto the heatsink assembly[1]. 2. Replace the 3 screws to secure the heatsink fan to the heatsink assembly [2]. 3. Connect the heatsink fan cable to the connector on the system board [3]. Removing and installing components 41
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    4. Install the: a) Hard drive and optical drive module b) HDD assembly c) Front bezel d) Side cover 5. Follow the procedure in After working inside your computer. Heatsink assembly Removing heatsink assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Side cover
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    NOTE: Loosen the screws in a sequential order (1,2,3,4) as mentioned on the system board. Installing heatsink assembly 1. Align the heatsink assembly onto the processor [1]. 2. Tighten the 4 captive screws to secure the heatsink assembly to the system board [2]. NOTE: Tighten the screws in a
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    4. Install the: a) Hard drive and optical drive module b) HDD assembly c) Front bezel d) Side cover 5. Follow the procedure in After working inside your computer. Intrusion switch Removing intrusion switch 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Side cover
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    Installing the intrusion switch 1. Insert the intrusion switch into the slot on the chassis [1]. 2. Connect the intrusion switch cable to the system board [2]. Removing and installing components 45
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    3. Install the: a) Heat sink assembly b) Hard drive and optical drive module c) HDD assembly d) Front bezel e) Side cover 4. Follow the procedure in After working inside your computer. Power switch Removing power switch 1. Follow the procedure in Before working inside your computer. 2. Remove the:
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    Installing the power switch 1. Slide the power switch module into the slot on the chassis until it clicks into place [1, 2]. 2. Connect the power switch cable to the connector on the system board [3]. Removing and installing components 47
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    computer. 2. Remove the: a) Side cover b) Front bezel c) HDD assembly d) Hard drive and optical drive module e) Heat sink assembly 3. To remove the processor: a) Release the socket lever by pushing the lever down and out from under the tab on the processor shield [1]. b) Lift the lever upward and
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    c) Lift the processor out of the socket [3]. NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor to avoid damage to the processor contacts. Touch only the side edges of the processor. Installing
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    d) Front bezel e) Side cover 5. Follow the procedure in After working inside your computer. M.2 PCIe SSD Removing the M.2 PCIe SSD NOTE: The instructions are applicable to M.2 SATA SSD also. 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Side cover b) Front bezel
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    and pull out the PCIe SSD from its connector on the system board [2]. c) Remove the SSD thermal pad [3]. Installing the M.2 PCIe SSD NOTE: The instructions are applicable to M.2 SATA SSD also. 1. Place the SSD thermal pad into the slot on the system board [1] . 2. Insert the M.2 PCIe SSD to the
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    the procedure in Before working inside your computer. 2. Remove the: a) Side cover b) Front bezel c) HDD assembly d) Hard drive and optical drive module e) Heatsink assembly 3. To release the PSU: 52 Removing and installing components
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    the system [1]. b) Disconnect the system power cable from the connector on the system board [2]. c) Lift the cables away from the system [3]. d) Press the blue release tab [4] at the rear end of the PSU unit, slide the PSU and lift it away from the system [5]. Removing and installing components 53
  • Dell OptiPlex 5070 | Small Form Factor Service Manual - Page 54
    Installing the power supply unit or PSU 1. Insert the PSU in the chassis and slide it towards the back of the system to secure it [1, 2]. 2. Route the system power cable through the retention clips [3]. 3. Connect the power cable to the connector on the system board [4]. 4. Replace the screws to
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    5. Route the CPU power cable through the retention clips [1]. 6. Connect the CPU power cable to the connector on the system board [2]. Removing and installing components 55
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    c) HDD assembly d) Hard drive and optical drive module 3. To remove the speaker: a) Disconnect the speaker cable from the connector on the system board [1]. b) Press the release tab [2] and pull the speaker out from the system [3]. 56 Removing and installing components
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    Installing the speaker 1. Insert the speaker into the slot on the system chassis and press it until it clicks into place [1, 2]. 2. Connect the speaker cable to the connector on the system board [3]. Removing and installing components 57
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    3. Install the: a) Hard drive and optical drive module b) HDD assembly c) Front bezel d) Side cover 4. Follow the procedure in After working inside your computer. System board Removing system board 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Side cover b) Coin
  • Dell OptiPlex 5070 | Small Form Factor Service Manual - Page 59
    a) Remove the screw that secures the I/O panel [1]. b) Rotate the I/O panel and remove it from the system [2]. c) Disconnect the hard drive data cable [3], optical drive data cable [4] and power cable [5] from the connectors on the system board. 5. Disconnect the following cables from the
  • Dell OptiPlex 5070 | Small Form Factor Service Manual - Page 60
    7. To remove the screws from the system board: a) Remove the 5 screws that secure the system board to the chassis [1]. b) Remove the single screw used as a mounting point for M.2 SSD drive [2] and the standoff single (#6-32) screw [3] that secures the system board to the system [3]. 60 Removing
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    8. To remove the system board: a) Lift and slide the system board away from the system [1, 2]. Removing and installing components 61
  • Dell OptiPlex 5070 | Small Form Factor Service Manual - Page 62
    Installing the system board 1. Hold the system board by its edges, and align it towards the back of the system. 2. Lower the system board into the system chassis until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align
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    4. Route all the cables through the routing clips [1]. 5. Align the cables with the pins on connectors on the system board and connect the following cables to the system board: a) Power switch [2] b) CPU power [3] c) Intrusion switch [4] Removing and installing components 63
  • Dell OptiPlex 5070 | Small Form Factor Service Manual - Page 64
    6. Connect the power cable, optical drive data cable and hard drive data cable [1, 2, 3]. 7. Insert the hook on the I/O panel into the slot on the chassis and rotate to close the I/O panel [4]. 8. Replace the screw to secure the I/O panel to the chassis [5]. 64 Removing and installing components
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    9. Connect the following cables: a) Intrusion switch b) Power switch 10. Install the: a) M.2 PCIe SSD b) Memory module c) Processor d) Heatsink assembly e) Hard drive and optical drive module f) HDD assembly g) Front bezel h) Side cover 11. Follow the procedure in After working inside your computer.
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    4 Troubleshooting Enhanced successfully • View error messages that inform you of problems encountered during testing NOTE: Some tests for specific devices the computer. 2. As the computer boots, press the F12 key when the Dell logo is displayed. 3. In the boot menu screen, use Up/Down arrow key
  • Dell OptiPlex 5070 | Small Form Factor Service Manual - Page 67
    Rows B, C and D of table 12.4 SIO spec [40] Bad MBD, DIMMS or CPU Rows F and K from table 12.4 of SIO spec [40] Bad coin cell - Row M of table 12.4 in SIO spec [40] System state BIOS state 1 BIOS state 2 in process. Appropriate mem modules detected but failure has occurred. Troubleshooting 67
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    BIOS Post code (Old LED pattern 1001) Fatal Motherboard error. BIOS Post code (Old LED pattern 1010 internal to the microprocessor has failed. Contact Dell The optical drive does not respond to commands initialization. Run the hard drive tests in Dell Diagnostics. The operation requires a hard drive
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    , and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. The hard drive does not respond Dell Diagnostics. For external keyboards, check the cable connection. Run the Keyboard Controller test in Dell Diagnostics. Troubleshooting
  • Dell OptiPlex 5070 | Small Form Factor Service Manual - Page 70
    Help and Support for instructions (click Start > Help and Support). If a Dell. The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, Contact Dell. 70 Troubleshooting
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    operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem A chip on the system board might be malfunctioning or motherboard failure. S.M.A.R.T error, possible hard disk drive failure. Troubleshooting 71
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    options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support. 2. Select your support category. 3. Verify your country or region in the Choose a Country
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Dell OptiPlex 5070 Small Form Factor
Service Manual
Regulatory Model: D10U
Regulatory Type: D10U003