Dell OptiPlex 5090 Tower Service Manual

Dell OptiPlex 5090 Manual

Dell OptiPlex 5090 manual content summary:

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    OptiPlex 5090 Tower Service Manual Regulatory Model: D29M Regulatory Type: D29M003 June 2021 Rev. A01
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    of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
  • Dell OptiPlex 5090 | Tower Service Manual - Page 3
    Contents Chapter 1: Working inside your computer 6 Safety instructions...6 Before working inside your computer...6 Safety precautions...7 Electrostatic discharge-ESD protection...7 ESD field service kit ...8 Transporting sensitive components...9 After working inside your computer...9 Chapter 2:
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    modules (Type-C/HDMI/VGA/DP/Serial 55 System board...56 Removing the system board...56 Installing the system board...61 Chapter 3: Software...66 Drivers and downloads...66 Chapter 4: System setup...67 Boot menu...67 Navigation keys...67 Boot Sequence...68 System setup options...68 Updating the BIOS
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    Chapter 5: Troubleshooting...80 Dell SupportAssist Pre-boot System Performance Check diagnostics 80 Running the SupportAssist Pre-Boot System Performance Check 80 Diagnostic LED behavior...80 Diagnostic error messages...82
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    and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at
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    disassembly instructions. ESD field service kit when working inside any desktop to avoid obvious, such as intermittent problems or a shortened product life Dell products, the sensitivity to static damage is now higher than in previous Dell damage to recognize and troubleshoot is the intermittent (also
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    desktop or portable environment. Servers are typically installed in a rack within a data center; desktops and all the same foam packing material should be used in service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell
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    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer About this task CAUTION: Leaving stray
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    2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document require the following tools: ● Phillips #0 screwdriver ● Phillips #1 screwdriver ● Flat headed
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    Major components of your system 1. Side cover Removing and installing components 11
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    9. Speaker 10. Front bezel 11. Chassis 12. System board 13. Powered Graphical processing unit 14. M.2 WLAN 15. Power Supply Unit NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages
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    Steps 1. Loosen the two thumbscrews (#6-32) that secure the side cover to the computer. 2. Slide the side cover towards the rear of the computer and lift the cover away from the computer. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before
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    Steps 1. Locate the side cover slot on your computer. 2. Align the tabs on the side cover with the slots on the chassis. 3. Slide the side cover towards the front of the computer to install it. 4. Tighten the two thumbscrews (#6-32) to secure the side cover to the computer. Next steps 1. Follow the
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    Front bezel Removing the front bezel Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the front bezel and provide a visual representation of the removal procedure. Steps 1. Pry the
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    About this task The following image indicates the location of the front bezel and provides a visual representation of the installation procedure. Steps 1. Position the front bezel to align the tabs on the bezel with the slots on the chassis. 2. Press the bezel until the tabs clicks into place. Next
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    Steps 1. Press the retention tabs on both sides of the fan duct to release it. 2. Pull and remove the fan duct from the computer. Installing the fan duct Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The
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    Steps 1. Position the fan duct to align it with the slots on the computer chassis. 2. Press the fan duct until it clicks into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Hard-drive assembly Removing the 2.5-inch hard-drive assembly
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    Steps 1. Disconnect the hard-drive data and power cables from the connectors on the 2.5-inch hard-drive module. 2. Press the release tabs on both the sides of the hard-drive bracket to release it from the slots on the computer chassis. 3. Tilt the hard-drive assembly slightly at an angle. 4. Lift
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    Steps 1. Align the hard-drive assembly at an angle to the slot on the computer. 2. Press the release tabs on the hard-drive bracket and slightly align back to insert the hard-drive assembly to the slot on the computer chassis. 3. Connect the hard-drive data and power cables to the connectors on the
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    About this task The following images indicate the location of the 3.5-inch hard-disk drive assembly and provide a visual representation of the removal procedure. Steps 1. Disconnect the data and power cables from the 3.5-inch hard-disk drive module. 2. Remove the fours (#6-32) screws that secure
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    2. Replace the fours (#6-32) screws to secure the hard-disk drive to the chassis. 3. Route the power cable and the data cable through the routing guides and connect the cables to the hard-disk drive. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer
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    Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2230 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the
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    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the slot on the system board. 3. Replace the screw (M2x3.5) to secure the M.2 2230 solid-state drive to the system board. Next steps 1. Install
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    Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2280 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the
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    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the slot on the system board. 3. Replace the screw (M2x3.5) to secure the M.2 2280 solid-state drive to the system board. Next steps 1. Install
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    Steps 1. Pull the securing clips from both side of the memory module until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the
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    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Next steps 1.
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    Steps 1. Unroute the cables from the routing guides on the chassis. 2. Disconnect the SD card reader from its connector on the system board. Installing the SD card reader Prerequisites If you are replacing a
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    Steps 1. Connect the SD card reader to its connector on the system board. 2. Route the cables through the routing guides on the chassis. Next steps 1. Install the memory module. 2. Install the fan duct. 3. Install the side cover. 4. Follow the procedure in after working inside your
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    Steps 1. Disconnect the processor fan cable from the connector on the system board. 2. Loosen the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Lift the processor fan and heat-sink assembly off the system board. Installing the processor fan and heat
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    Steps 1. Align the screw holes on the processor fan and heat-sink assembly with the screw holes on the system board. 2. Tighten the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Connect the processor-fan cable to the connector on the system board.
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    Steps 1. Press down and push the release lever away from the processor to release it from the securing tab. 2. Lift the lever upward to lift the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the
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    Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. 2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket. NOTE: The pin 1 corner of the processor has a triangle that aligns with
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    Graphics card Removing the graphics card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the graphics card and provide a visual representation of the removal procedure. Steps 1.
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    Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the graphics card and provide a visual representation of the installation procedure.
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    Graphical processing unit Removing the powered GPU Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the powered graphical processing unit and provide a visual representation of the
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    Installing the powered GPU Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the powered graphical processing unit and provide a visual representation of the
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    2. Follow the procedure in after working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the fan duct. About this task The following images indicate the location
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    Steps 1. Insert the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2. Press the battery into the connector until it locks into place. Next steps 1. Install the fan duct. 2. Install the side cover. 3. Follow the procedure in
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    Steps 1. Remove the (M2x3.5) screw that secures the WLAN card to the system board. 2. Lift the WLAN card bracket away from the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the connector on the system board. Installing the WLAN card
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    Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Main (white triangle) Antenna-cable color White Auxiliary (black triangle)
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    Slim optical-drive Removing the Slim optical drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the slim ODD and provide a visual representation of the removal procedure. Steps
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    into the ODD slot. 2. Slide the slim ODD assembly until it snaps into place. 3. Route the power cable and data cable through the routing guides and connect the cables to the slim ODD. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Speaker
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    Steps 1. Disconnect the speaker cable from the connector on the system board. 2. Unroute the speaker cable from the routing guides on the chassis. 3. Press the tab and slide the speaker along with the cable from the slot on the chassis. Installing the speaker Prerequisites If
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    Steps 1. Press and slide the speaker in the slot on the chassis until it snaps into place. 2. Route the speaker cable through the routing guide on the chassis. 3. Connect the speaker cable to the connector on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in after
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    Steps 1. Disconnect the power-button cable from the connector on the system board. 2. Press the release tabs on the power-button head and slide the power-button cable out from the front-side chassis of the computer. 3. Pull the power-button cable out from the computer. Installing the power button
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    Steps 1. Insert the power-button cable into the slot from the front-side of the computer, and press the power-button head until it clicks into the place in the chassis. 2. Align and connect the power-button cable to the connector on the system board. Next steps 1. Install the front bezel. 2. Install
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    Removing and installing components 49
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    Steps 1. Lay the computer on the right side. 2. Disconnect the power cables from the system board and unroute them from the routing guides on the chassis. 3. Remove the three (#6-32) screws that secure the power-supply unit to the chassis. 4. Press the securing clip and slide the power-
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    Removing and installing components 51
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    into position. 2. Replace the three (#6-32) screws to secure the power-supply unit to the chassis. 3. Route the power cable through the routing guides on the chassis and connect the power cables to their respective connectors on the system board. Next steps 1. Install the fan duct. 2. Install the
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    Steps 1. Disconnect the intruder cable from the connector on the system board. 2. Slide and remove the intrusion switch from the chassis. Installing the intrusion switch Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About
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    Steps 1. Insert the intrusion switch into its slot and slide the switch to secure it into the slot. 2. Connect the intruder cable to the connector on the system board. Next steps 1. Install the fan duct. 2. Install the side cover. 3. Follow the procedure in after working inside your computer.
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    Steps 1. Remove the two (M3X3) screws that secure the optional i/O module to the computer chassis. 2. Disconnect the I/O-module cable from the connector on the system board. 3. Remove the I/O module from the computer. Installing optional I/O modules (Type-C/HDMI/VGA/DP/Serial) Prerequisites If you
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    board Removing the system board Prerequisites 1. Follow the procedure in before working inside your computer. NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board
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    NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can reconnect the cables correctly after you replace the system board. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the fan duct. 5. Remove the memory module. 6. Remove the
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    11. SATA3 connector (white) 12. SATA0 connector (blue) 13. M.2 WLAN connector 14. M.2 PCIe SSD connector 15. PCIe x4 (Slot4) 16. PCIe x16 (Slot3) 17. PCIe x1 (Slot2) 18. PCIe x1 (Slot1) 19. Type-C connector 20. Processor socket 21. Keyboard and Mouse serial connector The following images indicate
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    Removing and installing components 59
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    and remove the front I/O-bracket from the chassis. 3. Disconnect the power cables that are connected to the system board and unroute them from the routing guides on the chassis. 60 Removing and installing components
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    4. Remove the eight (#6-32) screws that secure the system board to the chassis. 5. Remove the (#6-32) screw that secures the system board to the chassis. 6. Lift the system board at an angle and remove the system board off the chassis. Installing the system board Prerequisites If you are replacing a
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    18. PCIe x1 (Slot1) 19. Type-C connector 20. Processor socket 21. Keyboard and Mouse serial connector The following images indicate the location of the system board and provide a visual representation of the installation procedure. 62 Removing and installing components
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    Removing and installing components 63
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    Steps 1. Slide the front I/O-ports on the system board into the front I/O-slots on the chassis and align the screw holes on the system board with the screw holes on the chassis. 2. Replace the (#6-32) screw to secure the system board to the chassis. 3. Replace the eight screws (#6-32) that secure
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    4. Route the power cable through the routing guides on the chassis and connect the power cables procedure in after working inside your computer. NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system
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    3 Software This chapter details the supported operating systems along with instructions on how to install the drivers. Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.
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    -selectable option, such as the user password, type of hard drive installed, and enabling or disabling base devices. Boot menu Press when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also
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    optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ● Bring information menu Overview OptiPlex 5090 Tower BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the
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    Table 3. System setup options-System information menu (continued) Overview Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays
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    Table 4. System setup options-Boot Configuration menu (continued) Boot Configuration By default, the custom mode option is not enabled. Custom Mode Key Management Select the custom values for expert key management. Table 5. System setup options-Integrated Devices menu Integrated Devices Date/
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    Table 6. System setup options-Storage menu (continued) Storage Type Device SATA-2 Type Device SATA-3 Type Device M.2 PCIe SSD-0 Type Device Enable MediaCard Secure Digital (SD) Card Displays the SATA HDD type information of the computer. Displays the SATA HDD device information of the computer.
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    With Auto Mode, the HTTPs Boot extracts Boot URL from the DHCP. With Manual Mode, the HTTPs Boot reads Boot URL from the user-provided data. By default default, the Enable USB PowerShare option is enabled USB Wake Support Enable USB Wake Support When enabled, you can use the USB devices like a
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    default, the option is disabled. Absolute Enable or disable or permanently disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute software. By default, the Enable Absolute option is enabled. UEFI Boot Path Security Controls whether or not the computer
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    Master Password Lockout When enabled, this will disable the master password support. By default, the option is disabled. Allow Non-Admin PSID Revert Threshold setup option and local Service OS does not boot or is not installed. By default, the option is enabled. Dell Auto OS Recovery Threshold
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    setup options-System Management menu System Management Service Tag Asset Tag Wake on LAN/WLAN Display the Service Tag of the computer. Create a computer SERR messages. By default, the option is enabled. Dell Development Configuration Enable Flash Updated Signature Override Enable or disable
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    are provided by Intel Trusted Execution Technology. By default, the option is disabled. Table 17. System setup options-Performance menu Performance Multi Core Support Active Cores Enables to change the number of CPU cores available to the operating system. By default, the All Cores options are
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    2. Go to Dell.com/support. ● Enter the Service Tag or Express Service Code and click Submit. ● Click Detect Product and follow the instructions on screen. and the Product Support page of your computer appears. 6. Click Get drivers and click Drivers and Downloads. The Drivers and Downloads section
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    that requires the BIOS update. 4. Restart the computer and press F12 when the Dell logo appears to display the One Time Boot Menu. 5. Using arrow keys, select The BIOS Update Utility is displayed. Follow the on-screen instructions. Figure 1. DOS BIOS Update Screen System and setup password Table
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    NOTE: System and setup password feature is disabled. Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter the system setup, press F2 immediately after a power-on or reboot. Steps 1. In the System
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    there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. Diagnostic LED behavior Table 20. Diagnostic LED behavior Blinking pattern Amber 1 White 2 Problem description Unrecoverable SPI Flash Failure Suggested resolution 80 Troubleshooting
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    behavior (continued) Blinking pattern Amber White 2 1 2 2 2 3 2 4 2 5 2 6 3 1 3 2 3 3 3 4 3 5 3 6 3 7 Problem description Suggested resolution CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System
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    20. Diagnostic LED behavior (continued) Blinking pattern Amber White 4 2 Problem description CPU Power Cable Connection Issue Suggested resolution Diagnostic error messages Table 21 hard drive, and restart the computer. Run the Hard Disk Drive tests in Dell Diagnostics. 82 Troubleshooting
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    computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. HARD-DISK DRIVE READ FAILURE The hard drive may be seated. Reinstall the memory module or, if necessary, replace it. Troubleshooting 83
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    See Windows Help and Support for instructions (click Start > Help and Support). If a large Dell. The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, Contact Dell
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    nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support The computer failed to complete the . The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router
  • Dell OptiPlex 5090 | Tower Service Manual - Page 86
    , and press Enter. www.dell.com/support/windows www.dell.com/support/linux Access top solutions, diagnostics, drivers and downloads, and learn more about your computer through videos, manuals and documents. Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view
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OptiPlex 5090 Tower
Service Manual
Regulatory Model: D29M
Regulatory Type: D29M003
June 2021
Rev. A01