Dell OptiPlex 7060 Tower Service Manual

Dell OptiPlex 7060 Tower Manual

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  • Dell OptiPlex 7060 Tower | Service Manual - Page 1
    OptiPlex 7060 Tower Service Manual Regulatory Model: D18M Regulatory Type: D18M005 October 2021 Rev. A01
  • Dell OptiPlex 7060 Tower | Service Manual - Page 2
    data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may
  • Dell OptiPlex 7060 Tower | Service Manual - Page 3
    Contents Chapter 1: Working on your computer 6 Safety instructions...6 Turning off your computer - Windows 10...6 Before working inside your computer...7 After working inside your computer...7 Chapter 2: Technology and components 8 DDR4...8 USB features...9 USB Type-C...
  • Dell OptiPlex 7060 Tower | Service Manual - Page 4
    Installing the system board...62 Chapter 4: Drivers and downloads 65 Chapter 5: Troubleshooting...66 Enhanced Pre-Boot System Assessment - ePSA diagnostics 66 Running the ePSA Diagnostics...66 Diagnostics...67 Power-Supply Unit Built-in Self-Test ...68 Diagnostic error messages...68 System error
  • Dell OptiPlex 7060 Tower | Service Manual - Page 5
    Chapter 6: Getting help...74 Contacting Dell...74 Contents 5
  • Dell OptiPlex 7060 Tower | Service Manual - Page 6
    all power sources before troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
  • Dell OptiPlex 7060 Tower | Service Manual - Page 7
    turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off. Before working inside your you begin working inside the computer. 1. Ensure that you follow the Safety Instruction. 2. Ensure that your work surface is flat and clean to prevent
  • Dell OptiPlex 7060 Tower | Service Manual - Page 8
    the wrong type of memory into the system. DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also supports a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep
  • Dell OptiPlex 7060 Tower | Service Manual - Page 9
    LCD does not turn on. Troubleshoot for possible memory failure by de facto interface standard in the PC world with about 6 billion devices sold power and increased device current draw to better accommodate power-hungry devices ● New power management features ● Full-duplex data transfers and support
  • Dell OptiPlex 7060 Tower | Service Manual - Page 10
    bus (refer to the picture below). ● USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products: ● External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives ● Portable USB 3.0/USB 3.1 Gen 1
  • Dell OptiPlex 7060 Tower | Service Manual - Page 11
    7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service Pack or update. It is not out USB Type-C connection. To use this, the device and the cable have to support USB Power Delivery. Just having a USB Type-C connection doesn't necessarily mean they do.
  • Dell OptiPlex 7060 Tower | Service Manual - Page 12
    (up to 4K at 60Hz) ● Reversible plug orientation and cable direction ● Backwards compatibility to VGA, DVI with adaptors ● SuperSpeed USB (USB 3.1) data ● Supports HDMI 2.0a and is backwards compatible with previous versions HDMI 2.0 This topic explains the HDMI 2.0 and its features along with the
  • Dell OptiPlex 7060 Tower | Service Manual - Page 13
    drive assembly • 2.5-inch hard drive assembly • Optical drive • M.2 PCIe SSD • SD card reader • Memory module • Expansion card • Power supply unit • Intrusion switch • Power button • Speaker • Coin cell battery • Heat sink fan • Heat sink • Processor • System fan • Optional VGA module • System board
  • Dell OptiPlex 7060 Tower | Service Manual - Page 14
    Installing side cover 1. To install the side cover: a. The release latch automatically locks the side cover to the system [2]. 14 Disassembly and reassembly
  • Dell OptiPlex 7060 Tower | Service Manual - Page 15
    2. Follow the procedure in After working inside your computer. Front Bezel Removing front bezel 1. Follow the procedure in Before working inside your computer. 2. Remove the Side cover. 3. To remove the front bezel: a. Pry the retention tabs to release the front bezel from the system [1]. b. Rotate
  • Dell OptiPlex 7060 Tower | Service Manual - Page 16
    Installing front bezel 1. To install the front bezel: a. Position the bezel to align the tab holders with the slots on the system chassis. b. Press the bezel until the tabs click into place. 2. Install the Side cover. 3. Follow the procedure in After working inside your computer. 16 Disassembly
  • Dell OptiPlex 7060 Tower | Service Manual - Page 17
    Front panel door Opening front panel door 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Front bezel CAUTION: The front panel door opens only to a limited extent. See the printed image on the front panel door for the maximum permissible level. 3. Pull
  • Dell OptiPlex 7060 Tower | Service Manual - Page 18
    procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Front bezel 3. To remove the hard drive assembly: a. Disconnect the SATA cable and the power cable from the connectors on the hard drive. 18 Disassembly and reassembly
  • Dell OptiPlex 7060 Tower | Service Manual - Page 19
    b. Remove the HDD filler bracket from the system [1]. c. Press the blue tab [2] and pull the hard drive assembly out of the system [3]. Installing 3.5-inch hard drive assembly 1. Insert the hard drive assembly into the slot on the system until it clicks into place [1]. 2. Replace the HDD filler
  • Dell OptiPlex 7060 Tower | Service Manual - Page 20
    3. Connect the SATA cable and the power cable to the connectors on the hard drive. 4. Install the: a. Front bezel b. Side cover 5. Follow the procedure in After working inside your computer. 20 Disassembly and reassembly
  • Dell OptiPlex 7060 Tower | Service Manual - Page 21
    3.5-inch hard drive Removing 3.5-inch hard drive from the hard drive bracket 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Front bezel c. 3.5-inch HDD assembly 3. To remove the hard drive : a. Pull one side of the hard drive bracket to disengage the
  • Dell OptiPlex 7060 Tower | Service Manual - Page 22
    . 2. Remove the: a. Side cover b. Front bezel 3. Open the front panel door. 4. To remove the hard drive assembly: a. Disconnect the hard drive data and power cables from the connectors on the 2.5-inch hard drive [1]. b. Press the blue tabs of the assembly on both sides [2] and pull the hard drive
  • Dell OptiPlex 7060 Tower | Service Manual - Page 23
    2. Close the front panel door. 3. Install the: a. Front bezel b. Side cover 4. Follow the procedure in After Working Inside Your Computer. 2.5-inch hard drive Removing the 2.5-inch drive from the drive bracket 1. Follow the procedure in Before Working Inside Your Computer. 2. Remove the: a. Side
  • Dell OptiPlex 7060 Tower | Service Manual - Page 24
    . 2. Remove the: a. Side cover b. Front bezel 3. Open the front panel door. 4. To remove the optical drive assembly: a. Disconnect the optical drive data cable and power cable from the connectors on the optical drive [1]. NOTE: You may need to unroute the cables from the tabs under the drive cage to
  • Dell OptiPlex 7060 Tower | Service Manual - Page 25
    c. Press the blue release tab [1] and slide the optical drive out of the system [2]. Disassembly and reassembly 25
  • Dell OptiPlex 7060 Tower | Service Manual - Page 26
    Installing optical drive 1. To install the optical drive: a. Insert the optical drive into the optical drive bay until it clicks into place [1]. b. Open the front panel door [2]. 26 Disassembly and reassembly
  • Dell OptiPlex 7060 Tower | Service Manual - Page 27
    c. Route the cables under the drive cage. d. Connect the optical drive data cable and power cable to the connectors on the optical drive [1] . e. Close the front panel door [2]. Disassembly and reassembly 27
  • Dell OptiPlex 7060 Tower | Service Manual - Page 28
    2. Install the: a. Front bezel b. Side cover 3. Follow the procedure in After working inside your computer. M.2 PCIe SSD Removing M.2 SSD 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Front bezel 3. Open the front panel door. 4. To remove the M.2 SSD
  • Dell OptiPlex 7060 Tower | Service Manual - Page 29
    Installing M.2 SSD 1. Insert the M.2 SSD to the connector on the system board [1]. 2. Replace the single screw to secure the SSD to the system board [2]. Disassembly and reassembly 29
  • Dell OptiPlex 7060 Tower | Service Manual - Page 30
    3. Close the front panel door. 4. Install the: a. Front bezel b. Side cover 5. Follow the procedure in After working inside your computer. SD card reader Removing SD card reader 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Front bezel 3. Open the
  • Dell OptiPlex 7060 Tower | Service Manual - Page 31
    Installing SD card reader 1. To install the SD card reader: a. Insert the SD card reader into the slot on the front panel door [1]. b. Replace the screw to secure the SD card reader to the front panel door [2]. c. Connect the SD card reader cable to the connector on the system board [3].
  • Dell OptiPlex 7060 Tower | Service Manual - Page 32
    2. Close the front panel door. 3. Install the: a. Front bezel b. Side cover 4. Follow the procedure in After working inside your computer. Memory module Removing memory module 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Front bezel 3. Open the
  • Dell OptiPlex 7060 Tower | Service Manual - Page 33
    Installing memory module 1. To install the memory module: a. Align the notch on the memory module with the tab on the memory module connector. b. Insert the memory module into the memory module socket [1]. c. Press the memory module until the memory module retention tabs click into place [2].
  • Dell OptiPlex 7060 Tower | Service Manual - Page 34
    2. Close the front panel door. 3. Install the: a. Front bezel b. Side cover 4. Follow the procedure in After working inside your computer. Expansion card Removing PCIe expansion card 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Front bezel 3. Open
  • Dell OptiPlex 7060 Tower | Service Manual - Page 35
    5. Repeat the steps to remove any additional PCIe expansion card. Installing PCIe expansion card 1. To install the PCIe expansion card: a. Insert the PCIe expansion card to the connector on the system board [1]. b. Secure the PCIe expansion card by pushing the card retention latch until it clicks
  • Dell OptiPlex 7060 Tower | Service Manual - Page 36
    the front panel door. 3. Install the: a. Front bezel b. Side cover 4. Follow the procedure in After working inside your computer. Power supply unit Removing power supply unit or PSU 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Front bezel 3. Open
  • Dell OptiPlex 7060 Tower | Service Manual - Page 37
    5. To remove the PSU: a. Remove the 3 screws that secure the PSU to the system [1]. b. Press the release tab [2]. c. Slide and lift the PSU away from the computer [3]. Disassembly and reassembly 37
  • Dell OptiPlex 7060 Tower | Service Manual - Page 38
    Installing power supply unit or PSU 1. To install the PSU: a. Insert the PSU into the PSU slot and slide it towards the back of the system until it clicks into place [1]. b. Replace the three screws to secure the PSU to the computer [3]. 38 Disassembly and reassembly
  • Dell OptiPlex 7060 Tower | Service Manual - Page 39
    c. Connect the PSU cables to the connectors on the system board [1]. d. Route the PSU cables through the retention clips [2,3,4,5,6]. Disassembly and reassembly 39
  • Dell OptiPlex 7060 Tower | Service Manual - Page 40
    2. Close the front panel door. 3. Install the: a. Front bezel b. Side cover 4. Follow the procedure in After working inside your computer. Intrusion switch Removing intrusion switch 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Front bezel 3. Open
  • Dell OptiPlex 7060 Tower | Service Manual - Page 41
    Installing intrusion switch 1. Insert the intrusion switch into the slot on the system [1]. 2. Route the intrusion switch cable through the fan grommet [2]. 3. Connect the intrusion switch cable to the connector on the system board [3]. Disassembly and reassembly 41
  • Dell OptiPlex 7060 Tower | Service Manual - Page 42
    4. Close the front panel door. 5. Install the: a. Front bezel b. Side cover 6. Follow the procedure in After working inside your computer. Power button Removing power button 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Front bezel 3. Open the front
  • Dell OptiPlex 7060 Tower | Service Manual - Page 43
    5. Pull the power button out from the computer [1]. Installing power button 1. Insert the power switch into the slot from the front of the computer and press it until it clicks into place [1]. 2. Open the front panel door [2] Disassembly and reassembly 43
  • Dell OptiPlex 7060 Tower | Service Manual - Page 44
    3. Route the power switch cable from the power button through the retention clip [2]. 4. Align the cable with the pins on the connector and connect the power button cable [3]. 44 Disassembly and reassembly
  • Dell OptiPlex 7060 Tower | Service Manual - Page 45
    5. Close the front panel door. 6. Install the: a. Front bezel b. Side cover 7. Follow the procedure in After working inside your computer. Speaker Removing speaker 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Front bezel 3. Open the front panel door
  • Dell OptiPlex 7060 Tower | Service Manual - Page 46
    Installing speaker 1. Insert the speaker into the slot and press it until it clicks into place [1, 2]. 2. Connect the speaker cable to the connector on the system board [3]. 46 Disassembly and reassembly
  • Dell OptiPlex 7060 Tower | Service Manual - Page 47
    3. Close the front panel door. 4. Install the: a. Front bezel b. Side cover 5. Follow the procedure in After working inside your computer. Coin cell battery Removing coin cell battery 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Front bezel 3. Open
  • Dell OptiPlex 7060 Tower | Service Manual - Page 48
    Installing the coin cell battery 1. Hold the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector [1]. 2. Press the battery into the connector until it locks into place [2]. 48 Disassembly and reassembly
  • Dell OptiPlex 7060 Tower | Service Manual - Page 49
    3. Close the front panel door. 4. Install the: a. Front bezel b. Side cover 5. Follow the procedure in After working inside your computer. Heat sink fan Removing heat sink fan 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Front bezel 3. Open the
  • Dell OptiPlex 7060 Tower | Service Manual - Page 50
    Installing heat sink fan 1. Place the fan on the heat sink [1]. 2. Tighten the screws (4) to secure the fan to the heat sink [2]. 3. Connect the heat sink assembly cable to the connector on the system board [3]. 50 Disassembly and reassembly
  • Dell OptiPlex 7060 Tower | Service Manual - Page 51
    4. Close the front panel door. 5. Install the: a. Front bezel b. Side cover 6. Follow the procedure in After working inside your computer. Heat sink Removing heat sink 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Front bezel 3. Open the front panel
  • Dell OptiPlex 7060 Tower | Service Manual - Page 52
    b. Lift the heat sink away from the computer [2]. Installing heat sink 1. Align the screws of the heat sink with the holders on the system board and place the heat sink on the processor [1]. 2. Tighten the captive screws to secure the heat sink to the system board [2]. NOTE: Tighten the screws in a
  • Dell OptiPlex 7060 Tower | Service Manual - Page 53
    3. Replace the heat sink fan. 4. Close the front panel door. 5. Install the: a. Front bezel b. Side cover 6. Follow the procedure in After working inside your computer. Processor Removing processor 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Front
  • Dell OptiPlex 7060 Tower | Service Manual - Page 54
    Installing processor 1. Place the processor on the socket such that the slots on the processor align with the socket keys [1]. CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. 2. Close the processor shield by sliding it
  • Dell OptiPlex 7060 Tower | Service Manual - Page 55
    4. Install the heatsink. 5. Install the heatsink fan. 6. Close the front panel door. 7. Install the: a. Front bezel b. Side cover 8. Follow the procedure in After working inside your computer. System fan Removing system fan 1. Follow the procedure in Before working inside your computer. 2. Remove
  • Dell OptiPlex 7060 Tower | Service Manual - Page 56
    Installing system fan 1. Insert the grommets into the slots from the back of the computer. NOTE: Install the lower two grommets first. 2. Hold the system fan with the cable facing the bottom of the computer. 3. Align the grooves of the system fan with the grommets on the chassis wall. 4. Pass the
  • Dell OptiPlex 7060 Tower | Service Manual - Page 57
    7. Close the front panel door. 8. Install the: a. Intrusion switch b. Front bezel c. Side cover 9. Follow the procedure in After working inside your computer. Optional VGA module Removing optional VGA module 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover
  • Dell OptiPlex 7060 Tower | Service Manual - Page 58
    Installing optional VGA module 1. To remove the metal bracket as shown below, insert a flathead screwdriver in the hole of the bracket [1], push the bracket to release the bracket [2], and then lift the bracket out from the system. 2. Insert the VGA module into its slot from the inside of your
  • Dell OptiPlex 7060 Tower | Service Manual - Page 59
    door. 4. Remove the: a. Heatsink fan b. Heatsink c. Processor d. Expansion card e. PCIe SSD f. SD card reader g. Memory module 5. Disconnect the following cables from the system board: a. CPU power [1] b. Hard drive data and optical drive data [2] c. Speaker [3] d. System
  • Dell OptiPlex 7060 Tower | Service Manual - Page 60
    6. To remove the system board: a. Remove the screws that secure the system board to the computer [1]. 60 Disassembly and reassembly
  • Dell OptiPlex 7060 Tower | Service Manual - Page 61
    b. Slide and lift the system board away from the computer [1, 2]. Disassembly and reassembly 61
  • Dell OptiPlex 7060 Tower | Service Manual - Page 62
    Installing the system board 1. Hold the system board by its edges and align it towards the back of the computer. 2. Lower the system board into the computer until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with
  • Dell OptiPlex 7060 Tower | Service Manual - Page 63
    routing clips. 5. Align the cables with the pins on connectors on the system board and connect the following cables to the system board: a. SATA [1] b. System power [2] c. Speaker [3] d. Hard drive data and optical drive data [4] e. CPU power [5] Disassembly and reassembly 63
  • Dell OptiPlex 7060 Tower | Service Manual - Page 64
    6. Install the: a. Memory module b. PCIe SSD c. Expansion cards d. SD card reader e. Processor f. Heatsink g. Heatsink fan 7. Close the front panel door 8. Install the: a. Front bezel b. Side cover 9. Follow the procedure in After working inside your computer. 64 Disassembly and reassembly
  • Dell OptiPlex 7060 Tower | Service Manual - Page 65
    4 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads 65
  • Dell OptiPlex 7060 Tower | Service Manual - Page 66
    5 Troubleshooting Topics: • Enhanced Pre-Boot System Assessment - ePSA diagnostics • Diagnostics • Power-Supply Unit Built-in Self-Test • Diagnostic error messages • System error messages • Recovering the operating system • Real Time Clock-RTC reset • Backup media and recovery options • WiFi power
  • Dell OptiPlex 7060 Tower | Service Manual - Page 67
    validation number and contact Dell. Diagnostics The computer POST (Power On Self Test) and D of table 12.4 SIO spec [40] Bad MBD, DIMMS or CPU Rows F and K from table 12.4 of SIO spec [40] Bad coin cell - Row M of table 12.4 in SIO spec [40] Table 4. States Under Host mem Troubleshooting 67
  • Dell OptiPlex 7060 Tower | Service Manual - Page 68
    Post code (Old LED pattern 1001) Fatal Motherboard error. BIOS Post code (Old LED pattern power-supply unit is working. To run self-test diagnostics on the power-supply unit of a desktop or all-in-one computer, see the knowledge base article 000125179 at www.dell.com/support Dell 68 Troubleshooting
  • Dell OptiPlex 7060 Tower | Service Manual - Page 69
    the hard drive, and boot the computer from an optical. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. Troubleshooting 69
  • Dell OptiPlex 7060 Tower | Service Manual - Page 70
    NOT FOUND Reinstall the operating system. If the problem persists, Contact Dell. OPTIONAL ROM BAD CHECKSUM The optional ROM has failed. Contact Dell. SECTOR NOT FOUND The operating system cannot locate on the hard drive. See Windows Help and Support for instructions (click 70 Troubleshooting
  • Dell OptiPlex 7060 Tower | Service Manual - Page 71
    DAY CLOCK LOST POWER TIME-OF-DAY READY Description Start > Help and Support). If a large number of sectors Controller test in Dell Diagnostics or Contact Dell. Insert a problem, please note this checkpoint and contact Dell Technical Support cable does not solve the problem, replace the keyboard. No
  • Dell OptiPlex 7060 Tower | Service Manual - Page 72
    Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/serviceabilitytools
  • Dell OptiPlex 7060 Tower | Service Manual - Page 73
    to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options. WiFi power cycle If your computer is unable
  • Dell OptiPlex 7060 Tower | Service Manual - Page 74
    options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support. 2. Select your support category. 3. Verify your country or region in the Choose a Country
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OptiPlex 7060 Tower
Service Manual
Regulatory Model: D18M
Regulatory Type: D18M005
October 2021
Rev. A01