Dell OptiPlex Micro 7020 Owners Manual

Dell OptiPlex Micro 7020 Manual

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  • Dell OptiPlex Micro 7020 | Owners Manual - Page 1
    OptiPlex Micro 7020 Owner's Manual Regulatory Model: D15U Regulatory Type: D15U005 January 2024 Rev. A00
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 2
    tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2023-2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 3
    Power adapter...20 GPU-Integrated...20 Video port resolution (GPU-Integrated)...21 External display support Service kit ...26 Transporting sensitive components...27 After working inside your computer...27 BitLocker...27 Recommended tools...27 Screw list...28 Major components of OptiPlex Micro 7020
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 4
    Installing the side cover...32 Chapter 6: Coin-cell battery...35 Removing the coin-cell battery...35 Installing the coin-cell battery...35 Chapter 7: Removing and installing Customer Replaceable Units (CRUs 37 Front bezel ...37 Removing the front bezel...37 Installing the front bezel...38 Speaker
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 5
    97 Clearing BIOS (System Setup) and System passwords 98 Chapter 11: Troubleshooting...99 Dell SupportAssist Pre-boot System Performance Check diagnostics 99 Running the SupportAssist Pre-Boot System Performance Check 99 Power-Supply Unit Built-in Self-Test ...99 System-diagnostic lights...100
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 6
    1 Views of OptiPlex Micro 7020 Figure 1. Image: Front view 1. Power button Press to turn on the computer if it is turned off, in sleep state, or in hibernate state. When the computer is turned on, press the power button to put the computer into a sleep state; press and hold the power button for 10
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 7
    Provides a data transfer speed of up to 5 Gbps. Supports Power Delivery that enables two-way power supply between devices. Provides up to 15 W power output. NOTE: PowerShare enables you to charge your USB 2. Image: Back view 1. One optional external antenna port Views of OptiPlex Micro 7020 7
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 8
    computer. 6. Power-adapter port Connect a power adapter to provide power to your computer. 7. Service Tag label The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to or Internet access, with a transfer rate of 10/100/1000 Mbps. 8 Views of OptiPlex Micro 7020
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 9
    Steps 1. Connect the keyboard and mouse. 2 Set up your computer Figure 3. Connect the keyboard and mouse to your OptiPlex Micro 7020 2. Connect to your network using a cable, or connect to a wireless network. Set up your computer 9
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 10
    Figure 4. Connect to your network using a cable, or connect to a wireless network 3. Connect the display. Figure 5. Connect the display 4. Connect the power cable. 10 Set up your computer
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 11
    5. Press the power button. Figure 7. Press the power button 6. Finish the operating system setup. For Ubuntu: Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu, search in the Knowledge Base Resource at www.dell.com/support. Set up
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 12
    For Windows: Follow the on-screen instructions to complete the setup. When setting up, Dell Technologies recommends that you: ● Connect to a network ● Power ● Color and Display ● Presence Detection For more information about how to use MyDell, see product guides at www.dell.com/support.
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 13
    following table lists the height, width, depth, and weight of your OptiPlex Micro 7020. Table 2. Dimensions and weight Description Height Values 182 mm (7.17 tables list the details of the processors that are supported by your OptiPlex Micro 7020. Specifications of OptiPlex Micro 7020 13
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 14
    Graphics 770 2.20 GHz to 4.10 GHz Turbo 2.20 GHz 4.10 GHz Not applicable Not applicable 12 MB Intel UHD Graphics 730 14 Specifications of OptiPlex Micro 7020
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 15
    feature is visible to the operating system. LOM configuration contained within SPI flash ROM instead of LOM e-fuse Operating system Your OptiPlex Micro 7020 supports the following operating systems: ● Windows 11 Home ● Windows 11 Pro ● Windows 11 Pro National Education ● Ubuntu Linux 22.04 LTS, 64
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 16
    single- channel ● 16 GB: 2 x 8 GB, DDR5, 5600 MT/s, SoDIMM, dual- channel Memory matrix The following table lists the memory configurations supported on your OptiPlex Micro 7020. Table 6. Memory matrix Configuration DIMM1 Slot (SoDIMM) DIMM2 8 GB DDR5 8 GB 16 GB DDR5 16 GB 16 GB DDR5 8 GB
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 17
    supported Power-adapter port One power-adapter port Security-cable slot ● One Kensington lock slot ● One padlock ring Internal slots The following table lists the internal slots of your OptiPlex Micro 7020 Base Resource at www.dell.com/support. Specifications of OptiPlex Micro 7020 17
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 18
    Micro 7020. Table 10. Wireless module specifications Description Option one Model number Intel AX211 Option two Realtek RTL8852BE Option three Realtek RTL8851BE Transfer rate Up to 2400 Mbps Up to 1201 Mbps Up to 600 Mbps Frequency bands supported of your OptiPlex Micro 7020. Table 11
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 19
    configuring drives as a RAID volume, Dell Technologies recommends drive models that are identical. NOTE: RAID is not supported on Intel Optane configurations. RAID 0 in the volume are lower performing. OptiPlex Micro 7020 supports RAID with more than one hard drive configuration. Specifications of
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 20
    The following table lists the power adapter specifications of your OptiPlex Micro 7020. Table 14. Power adapter specifications Description Option one Unit (GPU) supported by your OptiPlex Micro 7020. Table 15. GPU-Integrated Controller External display support Memory size Processor Intel
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 21
    . For more information about using DisplayPort Multi-Stream Transport, see www.dell.com/support. Hardware security The following table lists the hardware security of your OptiPlex Micro 7020. Table 18. Hardware security Hardware security Kensington security-cable slot Padlock ring Chassis lock
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 22
    the environmental specifications of your OptiPlex Micro 7020. Table 19. Environmental Feature Recyclable packaging Values Yes BFR/PVC-free chassis Yes Vertical orientation packaging support No Multi-Pack packaging Yes Energy-Efficient Power Supply Standard ENV0424 compliant Yes NOTE
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 23
    † Measured using a 2 ms half-sine pulse. Specifications of OptiPlex Micro 7020 23
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 24
    www.dell.com/ regulatory_compliance. WARNING: Disconnect your computer from all power troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 25
    performing any disassembly instructions. Observe the following power button for 15 seconds should discharge residual power in the system board. Standby power Dell products with standby power intermittent problems or a shortened product life span. As the industry pushes for lower power requirements
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 26
    damage to recognize and troubleshoot is the intermittent (also ESD mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 27
    servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service stable base, and point your toes out. 2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load. 3. Lift with
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 28
    M3x3 1 Optional I/O module (HDMI 2.1/ DisplayPort M3x3 2 1.4a (HBR3)/VGA) Optional Type-C module (USB Type-C with M3x3 2 DisplayPort Alt Mode) Major components of OptiPlex Micro 7020 The following image shows the major components of OptiPlex Micro 7020. 28 Working inside your computer
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 29
    Figure 8. Major components ofOptiPlex Micro 7020 1. Side cover 2. Front bezel 3. Speaker 4. Speaker-support bracket 5. Heat sink 6. System board Working inside your computer 29
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 30
    Chassis 8. Processor 9. M.2 2280 solid-state drive 10. M.2 2230 solid-state drive 11. Fan assembly 12. Wireless card 13. Memory module NOTE: Dell Technologies provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 31
    5 Side cover Removing the side cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following image(s) indicate the location of the side cover and provides a visual representation of the removal procedure. Figure 9. Removing the side cover Side
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 32
    Figure 10. Removing the side cover Steps 1. Place your computer on its side with the side cover facing up. 2. Loosen the thumb-screw (6-32) that secures the side cover to the chassis. 3. Slide and lift the side cover off the chassis. Installing the side cover Prerequisites If you are replacing a
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 33
    Figure 11. Installing the side cover Figure 12. Installing the side cover Side cover 33
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 34
    Steps 1. Place the side cover on the chassis. 2. Align the tabs on the side cover with the slots on the chassis. 3. Slide the side cover into place towards the front of the computer. 4. Tighten the thumb-screw (6-32) that secure the side cover to the chassis. Next steps 1. Follow the procedure in
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 35
    6 Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task CAUTION: The computer contains a coin-cell battery and requires trained technicians for handling guidance. NOTE: Removing the
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 36
    About this task CAUTION: The computer contains a coin-cell battery and requires trained technicians for handling guidance. The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the installation procedure. Figure 14. Installing the coin-cell
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 37
    7 Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 38
    Figure 15. Removing the front bezel Steps 1. Gently pry and release the front-cover tabs starting from the top, working down to the bottom tab. 2. Swing the front bezel outwards, away from the side cover. Installing the front bezel Prerequisites If you are replacing a component, remove the existing
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 39
    Figure 16. Installing the front bezel Steps 1. Insert the right-side front-bezel tabs into the corresponding slots on the side cover. 2. Push the left-side of the front bezel towards the side cover, snapping the tabs into position. Next steps 1. Install the side cover. 2. Follow the procedure in
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 40
    its connector (INT SPKR) on the system board. 2. Remove the speaker cable from the routing guides on the fan assembly. 3. Press the tab that secures the speaker to the speaker-support bracket. 4. Lift the speaker off the bracket. Installing the speaker Prerequisites If you are replacing a component
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 41
    bracket. 2. Place the speaker on the bracket. 3. Release the tab that secures the speaker to the speaker-support bracket. 4. Route the speaker cable through the routing guides on the fan assembly. 5. Connect the speaker cable to its connector (INT SPKR) on the system board. Next steps 1. Install
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 42
    The following image(s) indicate the location of the M.2 2230 solid-state drive in slot 0 and provides a visual representation of the removal procedure. Figure 19. Removing the 2230 solid-state drive from slot 0 Steps 1. Remove the screw (M2x3.5) that secures the M.2 2230 solid-state drive to the
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 43
    Figure 20. Installing the 2230 solid-state drive in slot 0 Steps 1. Align the notch on the M.2 2230 solid-state drive with the tab on the solid-state drive slot 0 (M.2 PCIe SSD 0). 2. Slide the M.2 2230 solid-state drive into the solid-state drive slot 0 (M.2 PCIe SSD 0) on the system board. 3.
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 44
    Figure 21. Removing the M.2 2280 solid-state drive from slot 0 Steps 1. Remove the screw (M2x3.5) that secures the M.2 2280 solid-state drive to the system board. 2. Slide and lift the M.2 2280 solid-state drive off the solid-state drive slot 0 (M.2 PCIe SSD 0) on the system board. Installing the
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 45
    Figure 22. Installing the M.2 2280 solid-state drive in slot 0 Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the solid-state drive slot 0 (M.2 PCIe SSD 0). 2. Slide the M.2 2280 solid-state drive into the solid-state drive slot (M.2 PCIe SSD 0) on the system board. 3.
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 46
    Figure 23. Removing the M.2 2230 solid-state drive from slot 1 Steps 1. Remove the screw (M2x3.5) that secures the M.2 2230 solid-state drive to the system board. 2. Slide and lift the M.2 2230 solid-state drive off the solid-state drive slot 1 (M.2 PCIe SSD 1) on the system board. Installing the
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 47
    Figure 24. Installing the M.2 2230 solid-state drive in slot 1 Steps 1. Align the notch on the M.2 2230 solid-state drive with the tab on the solid-state drive slot 1 (M.2 PCIe SSD 1). 2. Slide the M.2 2230 solid-state drive into the solid-state drive slot 1 (M.2 PCIe SSD 1) on the system board. 3.
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 48
    Figure 25. Removing the M.2 2280 solid-state drive from slot 1 Steps 1. Remove the screw (M2x3.5) that secures the M.2 2280 solid-state drive to the system board. 2. Slide and lift the M.2 2280 solid-state drive off the solid-state drive slot 1 (M.2 PCIe SSD 1) on the system board. Installing the
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 49
    in After working inside your computer. Location of the screw mount of the M.2 slot Prerequisites To install an M.2 solid-state drive of a different form factor on the M.2 slot, the location of the screw mount on the M.2 slot must be changed. About this task NOTE: This procedure only applies
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 50
    Figure 27. Moving the screw mount to support a different form factor (OptiPlex Micro 7020) Steps 1. NOTE: Steps 1 and 2 are applicable if an M.2 2280 solid-state drive is being installed to replace the existing M.2 2230 solid-state drive. Remove the
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 51
    Figure 28. Removing the wireless card Steps 1. Remove the screw (M2x3.5) that secures the wireless-card bracket to the wireless card. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 52
    Figure 29. Installing the wireless card Steps 1. Connect the antenna cables to the wireless card. Table 23. Antenna-cable color scheme Connector on the wireless card Antenna-cable color Main White Auxiliary Black Silkscreen marking MAIN AUX △ (white triangle) ▲ (black triangle) 2. Place
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 53
    Fan Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the speaker. About this task The following image(s) indicate the location of the fan and provides a visual representation of the removal procedure. Figure 30.
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 54
    3. Flip over the fan assembly while holding it in place over the heat sink. 4. Disconnect the fan cable from its connector (FAN CPU) on the system board. 5. Lift the fan assembly away from the heat sink. Installing the fan Prerequisites If you are replacing a component, remove the existing component
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 55
    4. Slide the fan assembly into its slot on the computer chassis and release the tabs. NOTE: Ensure that the tabs are snapped into position on the heat sink. Next steps 1. Install the speaker. 2. Install the side cover. 3. Follow the procedure in After working inside your computer. Memory Removing
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 56
    CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch the components on the memory module. NOTE: Repeat step 1 to step 2 to remove any other memory modules installed in your computer. NOTE: Note the slot and the orientation of the memory module in order
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 57
    Steps NOTE: Step 1 to step 6 are applicable when installing the DDR5 thermal pad for the following memory configurations: ● 32 GB: 16 GB x 2 ● 64 GB: 32 GB x 2 1. Peel back the backing of the DDR5 thermal pad halfway. 2. Position the DDR5 thermal pad over the DDR5 thermal pad area. 3. Align the DDR5
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 58
    only. CAUTION: To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that this set of repairs, if needed, to be conducted by trained technical repair specialists
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 59
    Figure 34. Removing the optional I/O module (HDMI, DP, or PS2) Figure 35. Removing the optional I/O module (VGA or Serial) Steps 1. Remove the two (M3x3) screws that secure the optional I/O module (HDMI/DP/PS2) or two (M2x5) cross-type screws that secure the optional I/O module (VGA/Serial) to the
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 60
    CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove procedure. About this task NOTE: The optional PS2 module comes with a custom Dell adapter cable that is required to access the PS2 I/O port. Plug in the
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 61
    inside your computer. Optional Type-C module Removing the optional Type-C module CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 62
    cable from its connector (SIGNAL) on the system board. 7. Disconnect the Type-C power cable from its connector (TOPPOWER) on the system board. 8. Remove the optional Type this section is intended for authorized service technicians only. 62 Removing and installing Field Replaceable Units (FRUs)
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 63
    Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the optional Type-C module and provide a visual representation of the installation procedure. Figure 39.
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 64
    6. Connect the Type-C power cable to its connector (TOPPOWER) on the system board. 7. Flip sink Removing the heat sink CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 65
    the heat sink off the system board. Installing the heat sink CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 66
    in After working inside your computer. Processor Removing the processor CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the speaker
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 67
    lift the processor from the processor socket. Installing the processor CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 68
    in After working inside your computer. System board Removing the system board CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the coin-cell
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 69
    Type-C signal connector (SIGNAL) 6. Type-C USB connector (TYPE-C) 7. Optional PS/2, serial port connector (KB MS SERIAL) 8. Processor socket (CPU) 9. Type-C power connector (TOPPOWER) 10. Fan connector (FAN CPU) 11. Internal speaker connector (INT SPKR) 12. Memory-module slots (DIMM1 and DIMM2) 13
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 70
    The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure. Figure 45. Removing the system board 70 Removing and installing Field Replaceable Units (FRUs)
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 71
    Remove the screw (M3x5) that secures the speaker-support bracket to the system board. 2. Lift the speaker-support bracket off the system board. 3. Remove the four : The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component,
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 72
    Type-C signal connector (SIGNAL) 6. Type-C USB connector (TYPE-C) 7. Optional PS/2, serial port connector (KB MS SERIAL) 8. Processor socket (CPU) 9. Type-C power connector (TOPPOWER) 10. Fan connector (FAN CPU) 11. Internal speaker connector (INT SPKR) 12. Memory-module slots (DIMM1 and DIMM2) 13
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 73
    Figure 48. Installing the system board Removing and installing Field Replaceable Units (FRUs) 73
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 74
    to the chassis. 5. Replace the three screws (M3x4) that secure the system board to the chassis. 6. Place the speaker-support bracket on the system board. 7. Align the screw hole on the speaker-support bracket to the screw hole on the system board. 8. Replace the screw (M3x5) that secures the speaker
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 75
    inside your computer. Internal antenna Removing the antenna module (white cable) CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 76
    module (white cable) Steps 1. Remove the antenna cable from the routing guides on the chassis and system board. 2. Remove the screw (M3x3) that ) CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 77
    module (white cable) to the chassis. 5. Route the antenna cable through the routing guides on the chassis and system board. Next steps 1. Install the side cover. 2. : The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 78
    antenna module (black cable) Steps 1. Remove the antenna cable from the routing guides on the chassis. 2. Loosen the captive screw that secures the antenna module : The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component,
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 79
    (black cable) to the chassis. 4. Route the antenna cable through the routing guides on the chassis. Next steps 1. Install the system board NOTE: The system board : The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in before
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 80
    antenna (Location 3) Steps 1. Remove the SMA antenna assembly cables from the routing guides on the chassis. 2. Remove the screw (M3x3) that secures the SMA antenna The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component,
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 81
    . 6. Replace the screw (M3x3) that secures the SMA antenna assembly to the chassis. 7. Route the SMA antenna assembly cables through the routing guides on the chassis. Next steps 1. Install the wireless card. 2. Install the side cover. 3. Follow the procedure in after working inside your computer
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 82
    along with instructions on how to install the drivers. Operating system Your OptiPlex Micro 7020 supports the following operating systems: ● Windows 11 Home ● Windows 11 Pro ● Windows 11 Pro National Education ● Ubuntu Linux 22.04 LTS, 64-bit Drivers and downloads When troubleshooting, downloading
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 83
    10 BIOS Setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items that are listed in this section may or may not be displayed.
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 84
    section may or may not be displayed. Table 25. System setup options-System information menu Overview OptiPlex Micro 7020 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. Asset Tag Displays the Asset Tag of the computer. Manufacture Date
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 85
    Table 25. System setup options-System information menu (continued) Overview Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory. DIMM 1 Size Displays the DIMM 1 memory size.
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 86
    Table 26. System setup options-Boot Configuration menu (continued) Boot Configuration By default, the PK option is selected. Table 27. System setup options-Integrated Devices menu Integrated Devices Date/Time Enable Audio Displays the current date in MM/DD/YYYY format and current time in HH:MM:
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 87
    Auto Mode, the HTTP(s) Boot extracts Boot URL from the DHCP. With Manual Mode, the HTTP(s) Boot reads Boot URL from the user-provided data. option is selected. Table 31. System setup options-Power menu Power USB PowerShare Enable USB PowerShare When enabled, USB devices Support BIOS Setup 87
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 88
    does not go to Sleep, Intel Rapid Start is disabled automatically, and the operating system power option is blank if it was set to Sleep. Deep Sleep Control Enable or disable the Deep Sleep mode support. By default, the Enabled in S4 and S5 option is selected. Fan Control Override Enable
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 89
    boot. By default, the OFF option is disabled. Absolute® Absolute® Absolute Software provides various cyber security solutions, some requiring software preloaded on Dell computers and integrated into the BIOS. To use these features, you must enable the Absolute BIOS setting and contact Absolute for
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 90
    enabled, this always prompts for computer and internal hard drive passwords when powered on from the off state. By default, the Disabled option is By default, the ON option is enabled. For additional security, Dell Technologies recommends keeping the Enable Non-Admin Password Changes option disabled.
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 91
    than the value specified by the Auto operating system Recovery Threshold setup option and local Service operating system does not boot or is not installed. By default, the ON option is enabled. Dell Auto OS Recovery Threshold Allows you to control the automatic boot flow for SupportAssist System
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 92
    SERR (system error) messages. By default, the ON option is enabled. First Power On Date Set Ownership Date Set ownership date By default, the OFF option is (CTRL+C) Option ROMs. Other preboot Option ROMs, which support entry using a key sequence, are not affected by this setting. 92 BIOS Setup
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 93
    Enables the warning messages during boot when the adapters with less power capacity are detected. By default, the ON option is enabled. ON option is enabled. For additional security, Dell Technologies recommends keeping the Enable Pre-Boot DMA Support option enabled. NOTE: This option is provided
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 94
    Table 39. System setup options-Performance menu Performance Multi-Core Support Multiple Atom Cores Enables to change the number of Atom cores Control Enables or disables the ability of the CPU to enter and exit low-power state. When disabled, it disables all C-states. When enabled, it enables all
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 95
    .dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 96
    press Enter. The BIOS Update Utility appears. 8. Follow the on-screen instructions to complete the BIOS update. Updating the BIOS from the F12 One-Time file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter that is connected to the
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 97
    a new System or Admin Password only when the status is in Not Set. About this task To enter BIOS System Setup, press F2 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is visible. 2. Select System/Admin
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 98
    . Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 99
    problems Dell. Power-Supply Unit Built-in Self-Test Built-in Self-Test (BIST) helps determine if the power-supply unit is working. To run self-test diagnostics on the power-supply unit of a desktop or all-in-one computer, search in the Knowledge Base Resource at www.dell.com/support. Troubleshooting
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 100
    of your OptiPlex Micro 7020. Table 42. System-diagnostic lights Blinking pattern Amber White 1 1 Problem description TPM power by pressing and holding down the power button for 3~5 seconds. 2 1 CPU failure ● Run the Dell SupportAssist or Dell Diagnostics tool. ● If the problem
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 101
    (AC, battery, coin cell) and drain flea power by pressing and holding down the power button 3~5 seconds to ensure all power are drained. ● Run "BIOS recovery from USB", and the instructions are in the website Dell support. ● If the problem persists, replace the system board. Replace the system
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 102
    to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering the Windows operating system on your Dell computer. For more information, see Dell Windows Backup Media and Recovery Options. Wi-Fi power cycle About this task If
  • Dell OptiPlex Micro 7020 | Owners Manual - Page 103
    your computer through videos, manuals, and documents. Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or Express Service Code at www.dell.com/support. For more information about
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OptiPlex Micro 7020
Owner's Manual
Regulatory Model: D15U
Regulatory Type: D15U005
January 2024
Rev. A00