Dell OptiPlex Micro 7020 Windows 10 IoT Enterprise LTSC 2021 Administrators Gu
Dell OptiPlex Micro 7020 Manual
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- Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 1
Windows 10 IoT Enterprise LTSC 2021 Administrator's Guide September 2023 Rev. A01 - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 2
and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 3
Technical support...6 About this guide...6 Supported thin clients...6 Chapter 2: Getting started...7 Automatic and manual login ...10 Provide users with account information to enter manually 10 Configuring remote desktop connection session services 11 Azure Virtual Desktop...11 About Azure Virtual - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 4
Viewing events...20 Managing services...20 Configuring wireless local area network settings...21 Using custom 23 Managing audio and audio devices...24 Using sound dialog box...24 Additional language support...24 Setting region...25 Managing user accounts...25 Using Windows Defender...25 Windows - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 5
Firmware Interface and secure boot 53 Using Dell Wyse Management Suite...53 TightVNC-server and how to configure your network services 56 Using Dynamic Host Configuration 59 Using Wyse Management Suite...59 Chapter 9: Troubleshooting...61 Keyboard customization issues...61 Resolving memory issues - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 6
. For more information about the features applicable for your thin client, see the respective User Guides at support.dell.com/ manuals. Technical support To access technical resources self-service portal, knowledge base articles, software downloads, registration, warranty extensions/RMAs, reference - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 7
. An administrator can configure a user account to log in automatically or manually by entering the login credentials. You can use Wyse Management Suite to to find the service tag of the device, see Find the Service Tag of Your Dell Thin Client at https://www.dell.com/support. Before configuring - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 8
USB-interfaced printers or a USB-to-parallel adapter-interfaced printer to your thin client device using a USB port. Follow your printer's USB installation instructions before connecting to a USB port. To connect to the printer, add the printer to the thin client device by using the Add Printer - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 9
. NOTE: Keyboard Caps Lock Indicator Application-Dell Keyboard driver software (KM632) software provides the your thin clients. VMware session services can be made available on recommended that you do not change this setting unless instructed by your system administrator. To access the certificate - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 10
App for Windows. Provide users with account information to enter manually Upon successful installation of Citrix Workspace app, you are the Citrix Gateway fully qualified domain name and the store name in the form- CitrixGatewayFQDN?MyStoreName: For example, if a store named SalesApps has remote - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 11
to connect another computer over a network connection. NOTE: If you use a Windows Server, or Citrix XenApp 5.0 with Windows Server, a Terminal Services Client Access License (TSCAL) server must also be accessible on the network. The server grants a temporary license, which expires after 120 days - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 12
About Azure Virtual Desktop ● Azure Virtual Desktop (classic)-Azure Virtual Desktop (classic) environment ● Azure Virtual Desktop-What is Azure Virtual Desktop? Use a user account Steps 1. Select Subscribe from the main page. 2. Sign in with your user account when prompted. Results The resources - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 13
Zoom Meetings optimization for VDI A VDI server is a shared hardware resource for multiple users at one time. VDI hardware which can support multiple virtual desktops generally cannot sustain the processing demands of video conferencing on top of its other processing requirements. The Zoom VDI - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 14
troubleshooting your Zoom Meetings optimization for VDI, see the Deployment and Installation Guide . Cisco Jabber Softphone for VDI Solutions Cisco Jabber Softphone for VDI (JVDI) is the Unified Communications solution offered by Cisco for virtual deployments. It supports of Dell application - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 15
, so that users can use supported call features. You can also deploy the full featured meetings experience by installing the Webex App Meetings VDI plug-in. For information about troubleshooting your Cisco Webex App for VDI, see the Deployment and Installation Guide. Wyse Easy Setup Wyse Easy - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 16
● Configure multiple broker connections such as Citrix, VMware, Azure Virtual Desktop (AVD), and Remote Desktop Protocol (RDP). ● Configure a device to create a dedicated application for a particular line of business. You can create a kiosk mode to lock down a Windows device to prevent users from - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 17
Admin Mode - Configure Control Panel Items Figure 1. Admin Mode ● This feature enables the user to configure control panel items. ● These settings are applied to both Windowed Mode and KIOSK mode. ● If these settings are configured and applied, only the selected control panel item settings are - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 18
User Mode - Main UI shell Figure 3. User Mode - Main UI shell 18 Accessible applications - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 19
Configuring Wyse Easy Setup Settings - with Wyse Management Suite Figure 4. Configuring Wyse Easy Setup Settings - with Wyse Management Suite All the settings that are made through Admin mode of Wyse Easy Setup can be done through Wyse Management Suite - Edge Device Manager. Overlay Optimizer - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 20
group. To log in as an administrator, see Automatic and manual login. When you log in to your thin client device as support.microsoft.com/. Viewing events To view monitoring and troubleshooting messages from Windows and other programs, use the Event Viewer window. In the Component Services - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 21
services. Configuring wireless local area network settings To configure the wireless local area network settings, use Setup a new connection or network window, if wireless support e-support image, Dell Thin Client Application will be removed. Instead use Dell Application Control Center for any Dell - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 22
Managing Windows-based Dell Wyse Thin Clients using System Center Configuration Manager Administrator's Guide. Microsoft Endpoint mobile clients. For more information, see Managing Windows-based Dell Wyse and OptiPlex Thin Clients using Microsoft Endpoint Configuration Manager Devices and printers - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 23
wizard, click Add a Printer. The Add a Printer wizard session starts. A Dell Open Print Driver is installed on the thin client along with other built-in window is displayed. For detailed instructions on how to configure the screen resolution, see support page. For information about setting - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 24
Click Apply, and click OK. NOTE: ● It is recommended that you use powered speakers. ● You can also adjust the volume using the Volume icon in the notification area of the taskbar. Additional language support You can add additional languages to your Windows 10 IoT Enterprise operating system. Steps - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 25
to display additional information such as news and weather. 6. In the Administrative tab, change the language to be displayed in programs that do not support Unicode, and copy the settings. Managing user accounts To manage users and groups, use the User Accounts window. About this task To open the - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 26
: For more details on using the task scheduler for alternate timing, refer the support page. Windows Defender Advanced Threat Protection Windows Defender Advanced Threat Protection (ATP) is a new service that helps enterprises to detect, investigate, and respond to advanced attacks on their networks - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 27
exporting operating system image current manifest information Steps 1. Log in as an administrator. 2. Go to Start > Control Panel > Dell Wyse Software Manifest Utilty. 3. Click Export Support Data. The data is exported to the default path C:/Users/Public/Public Documents/Wyse. NOTE: You can also - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 28
● The InstalledProducts, QFE, and Drivers .xml files generated through the Dell Wyse Software Manifest utility (current manifest information set) and the .xml files ● You can share the support data and the build content data with the support team during troubleshooting. 28 Administrative features - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 29
Dell Wyse Write Filter icons and functionality are currently supported service startup, user log off or system shutdown in session zero. The application also allows you to configure multi-level logs which is essential for easy troubleshooting feature, the thin client power must be turned on. Unified - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 30
performance and decrease the lifespan of the product. Dell is not responsible for, and will not, warrant, support, repair or replace any thin client device or component that fails to operate properly due to a failure to follow these instructions. Using Unified Write Filter About this task To - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 31
the thin client device as per your requirements. 4. After you configure the thin client device, to enable the Unified Write Filter, double-click the Dell Wyse WF Enable icon on the desktop. This icon enables the filter and reboots the system. Your configurations on the thin client device are now - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 32
Write Filter. The Unified Write Filter status icon in the notification area of the taskbar is green when the Unified Write Filter is enabled. ● Dell Wyse WF Disable Icon(Red)-Double-clicking this icon disables the Unified Write Filter. This utility is similar to running the uwfmgr filter disable - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 33
the changes are not committed until an administrator restarts the thin client device manually. ● Commit a file ○ File Path-Allows you to add, remove service startup, user login/logoff, or system shutdown in system account. You can also configure multilevel logs which are essential for troubleshooting - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 34
using xDCM Scenario Adding an application node that is used by ClientServiceEngine service to run the TestApp.exe file with an argument -t when you ● Only three execution event values USER_LOGOFF, SVC_STARTUP, and ON_SHUTDOWN, are supported in the ALM application. You can add only one of these values - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 35
It also enables you to configure multilevel logs which are essential for troubleshooting. You can clean up files, folders, and enable or disable xDCM using Application Programming Interface (API). You can also add or remove configuration nodes from - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 36
-CleanFrom:Overlay NOTE: ● If you log off from the thin client when UWF is disabled, the folder cleanup node is used by ClientServiceEngine service to clean up the contents inside the directory C:\Windows\Security. Also, when the contents of this directory is deleted, the contents in the folders - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 37
Mapping network drives About this task Administrators can map network drives. To map the network drive and retain the mappings after the thin client device is restarted, see Map a network drive. Participating in domains You can participate in domains by joining the thin client device to a domain or - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 38
the User Accounts window, click the Help icon and examples links provided throughout the wizards. For example, you can use the Windows Help and Support window to search for items such as user profiles and user groups. Obtain links to detailed steps on creating and managing these items. Creating - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 39
computer name of a thin client Administrators can change the computer name of a thin client. The computer name information and the Terminal Services Client Access License (TSCAL) are preserved regardless of the Unified Write Filter state (enabled or disabled). This maintains the specific computer - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 40
other packages, hence these can be removed at any time. NOTE: You must remove the LanguageFeatures-Basic package. NOTE: A list of supported Windows 10 IoT Enterprise Language packages are found in the following table Windows 10 IoT Enterprise Language Packages. 7. Once the LanguageFeature packages - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 41
Language codes Following are the list of language codes: Table 10. Language codes Language English Chinese Simplified Chinese Traditional Danish Dutch Finnish French French Canadian German Italian Japanese Korean Norwegian Portuguese Brazilian Russian Spanish Swedish Abbreviation EN-US ZH-CN ZH-TW - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 42
accounts check boxes and click OK. 14. Restart the device. Windows 10 IoT enterprise language packages These are the list of supported localized language packages on Wyse Windows Thin Client systems: Table 11. English Language packages Microsoft-Windows-Client-LanguagePack-Package-en-US Microsoft - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 43
Table 13. Chinese Traditional (continued) Language packages Microsoft-Windows-LanguageFeatures-Basic-zh-tw-Package Microsoft-Windows-LanguageFeatures-Handwriting-zh-tw-Package Microsoft-Windows-LanguageFeatures-OCR-zh-tw-Package Microsoft-Windows-LanguageFeatures-Speech-zh-tw-Package Microsoft- - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 44
Table 18. French Canadian Language packages Microsoft-Windows-Client-LanguagePack-Package-fr-CA Microsoft-Windows-LanguageFeatures-Basic-fr-ca-Package Microsoft-Windows-LanguageFeatures-OCR-fr-ca-Package Microsoft-Windows-LanguageFeatures-Speech-fr-ca-Package Microsoft-Windows-LanguageFeatures- - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 45
Table 22. Korean (continued) Language packages Microsoft-Windows-LanguageFeatures-TextToSpeech-ko-kr-Package Microsoft-Windows-LanguageFeatures-Fonts-Kore-Package Table 23. Norwegian Language packages Microsoft-Windows-Client-LanguagePack-Package-nb-NO Microsoft-Windows-LanguageFeatures-Basic-nb-no- - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 46
(continued) Language packages Microsoft-Windows-LanguageFeatures-OCR-sv-se-Package Microsoft-Windows-LanguageFeatures-TextToSpeech-sv-se-Package Imaging using Dell Application Control Center Dell Wyse thin clients that run the Windows 10 IoT Enterprise 2021 LTSC operating system can be imaged using - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 47
Figure 5. Clear Enable Feature ● If you do not want the hostname calculation to occur for the target client to which the captured golden image is pushed, follow the below step: a. Select Enable Feature under Disable Host Name Calculation. This process notifies the underlying subsystem to not reset - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 48
Figure 6. Select Enable Feature 8. Select the Confirm Selections check box and click Capture Image. 48 Additional administrator utility and settings information - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 49
the device. 10. Power on the device and press F12 when the one-time boot menu is displayed. 11. Select the USB option and boot the device using the configured USB drive. 12. Click the icon under Pull device image under USB drive in the Dell Wyse USB Imaging Tool window. 13 - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 50
7. Select Pull OS Image option from More Actions drop-down list. Pull OS Image window is displayed. 8. Enter Name of image, File repository path, Pull type, and Default options . 9. Click Prepare for Image Pull. Image Pull Request from System Admin window is displayed on the registered device. 10. - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 51
Figure 9. Select Enable Feature 16. Select the Confirm Selections check box and click Capture Image. Additional administrator utility and settings information 51 - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 52
Figure 10. Confirm Image for Capture in Application Control Center The device shuts down after the precustom Sysprep process is complete. 17. Power on the device. The device uploads the image to the Wyse Management Suite server. 52 Additional administrator utility and settings information - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 53
system and applications deployment, real-time commands, monitoring, alerts, reporting, and troubleshooting of endpoints. For more information about Dell Wyse Management Suite, go to dell.com/support/manuals. NOTE: Dell Cloud Client Manager (CCM) is re-envisioned as Wyse Management Suite and - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 54
-server and viewer. TightVNC is primarily intended for support and troubleshooting purposes. Install TightVNC locally on the thin client DELL. Using TightVNC to shadow a thin client About this task TightVNC Server starts automatically as a service upon thin client startup. The TightVNC Server service - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 55
tray icon, select Process Manages, locate all tvnserver.exe process, and shut down each of them. 5. If TightVNC Server was registered as a system service, unregister it. To do that, locate tvnserver.exe file under \Program Files\TightVNC (or wherever TightVNC was installed), and type in the command - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 56
services for your thin client. Understanding how to configure your network services Network services provided to thin clients can include DHCP, FTP file services and the FTP root-path location of software in Microsoft.msi form to access the IP address and network configurations through the DHCP - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 57
URL option tag 199 Wyse Management Suite Group Token Optional server URL option tag NOTE: For more information on configuring a DHCP server, see support site. Using Domain Name System Thin client devices accept valid Domain Name System (DNS) names registered on a DNS server available to the - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 58
publish. Information displayed in the Studio is received from the Broker Service in the Controller. About VMware Horizon View Manager VMware View is provides a View user interface through a web browser. It is supported on multiple operating systems and browsers. ● View Administrator-This component - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 59
USB Redirection in a Citrix Virtual Apps and Desktops (formerly Citrix XenDesktop) environment. For more information, see Citrix Generic USB Redirection Configuration Guide. You can also configure options to use and manage USB devices in a View virtual desktop session. For more information, see USB - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 60
NOTE: You can use custom templates by editing the existing or default templates. 4. Click Prepare for Image Pull. Results When the Pull OS Image command is sent, the client device receives an image pull request from the server. An image pull request message is displayed on the client side. Click - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 61
. 4. Deploy the .xml file manually, or by using Microsoft Endpoint Configuration Manager or Custom Sysprep. All preferences for keyboard, locale, time zone, countries, and so on, are applied. Resolving memory issues To troubleshoot Out of memory error in Dell Wyse Windows Embedded thin clients, use - Dell OptiPlex Micro 7020 | Windows 10 IoT Enterprise LTSC 2021 Administrators Gu - Page 62
In VDI sessions, WIN+L functionality works as configured on the server. On closing VDI sessions, the WIN+L functionality retains the user configured state that is pushed from server using the Winlockworkstation.exe add-on. 62 Troubleshooting
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Windows 10 IoT Enterprise LTSC 2021
Administrator’s Guide
September 2023
Rev. A01