Dell OptiPlex Small Form Factor 7020 Owners Manual

Dell OptiPlex Small Form Factor 7020 Manual

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  • Dell OptiPlex Small Form Factor 7020 | Owners Manual - Page 1
    Restricted - Confidential OptiPlex Small Form Factor 7020 Owner's Manual Regulatory Model: D17S Regulatory Type: D17S007 February 2024 Rev. A00
  • Dell OptiPlex Small Form Factor 7020 | Owners Manual - Page 2
    use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2024 Dell Inc. or its subsidiaries. All rights reserved. Dell
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    External display support (GPU-Integrated)...26 GPU-Discrete...27 Video port resolution (GPU-Discrete)...27 External display support (GPU-Discrete Safety instructions...30 Before working inside your computer...30 Safety precautions...31 Electrostatic discharge-ESD protection...31 ESD Field Service kit
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    Restricted - Confidential Screw list...34 Major components of OptiPlex Small Form Factor 7020 35 Chapter 5: Removing and installing side cover 38 Removing the side cover...38 Installing the side cover...38 Chapter 6: Removing and installing coin-cell battery 40 Removing the coin-cell battery...40
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    an existing system setup password 130 Clearing CMOS settings...130 Clearing BIOS (System Setup) and System passwords 130 Chapter 11: Troubleshooting...131 Dell SupportAssist Pre-boot System Performance Check diagnostics 131 Running the SupportAssist Pre-Boot System Performance Check 131 Power
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    Restricted - Confidential Real Time Clock-RTC reset...133 Backup media and recovery options...133 Wi-Fi power cycle...133 Chapter 12: Getting help and contacting Dell 134 6 Contents
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    Restricted - Confidential 1 Views of OptiPlex Small Form Factor 7020 Front Figure 1. Front view 1. Power button with diagnostic LED Press to turn on the computer if it is turned off, in Sleep state, or in Hibernate state. When the computer is turned on, press the power button to put the computer
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    3.2 Gen 1 (5 Gbps) Type-C port Connect to external storage devices. Provides data transfer speeds up to 5 Gbps. NOTE: This port does not support video/audio streaming. 7. USB 3.2 Gen 1 (5 Gbps) port Connect devices such as external storage devices and printers. Provides data transfer speeds up to
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    Back Restricted - Confidential Figure 2. Back view 1. Serial port (optional) Connect serial I/O devices. 2. Optional port (HDMI 2.1/DisplayPort 1.4a (HBR3 support)/VGA) The port available at this location may vary depending on the optional I/O card that is installed on your computer. ● HDMI 2.1
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    storage devices and printers. Provides data transfer speeds of up to 5 Gbps. 11. DisplayPort 1.4a (HBR2 support) port Connect an external display or a projector. NOTE: The maximum resolution that is supported is up to 4096x2304 @60Hz. 12. HDMI 1.4b port Connect to a TV, external display, or another
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    Steps 1. Connect the keyboard and mouse. Restricted - Confidential 2 Set up your computer Set up your computer 11
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    Restricted - Confidential 2. Connect to your network using a cable, or connect to a wireless network. 12 Set up your computer
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    Restricted - Confidential 3. Connect the display. Set up your computer 13
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    Restricted - Confidential 4. Connect the power cable. 14 Set up your computer
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    Restricted - Confidential 5. Press the power button. Set up your computer 15
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    setup. For more information about installing and configuring Ubuntu, search in the Knowledge Base Resource at www.dell.com/support. For Windows: Follow the on-screen instructions to complete the setup. When setting up, Dell Technologies recommends that you: ● Connect to a network for Windows updates
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    failures. For more information, see SupportAssist for Home PCs User's Guide at www.dell.com/ serviceabilitytools. Click SupportAssist and then, Update, search in the Knowledge Base Resource at www.dell.com/ support. Dell Digital Delivery Download software applications, which are purchased but not
  • Dell OptiPlex Small Form Factor 7020 | Owners Manual - Page 18
    manufacturing variability. ● Minimum: 4.08 kg (8.99 lb) ● Maximum: 5.38 kg (11.86 lb) Processor The following table lists the details of the processors that are supported by your OptiPlex Small Form Factor 7020. 18 Specifications of OptiPlex Small Form Factor 7020
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    UHD Intel UHD Intel UHD Graphics 770 Graphics 730 Graphics 710 Chipset The following table lists the details of the chipset that is supported for your OptiPlex Small Form Factor 7020. Table 4. Chipset Description Chipset Values Intel Q670 Processor ● 14th Generation Intel Core i3/i5 vPro
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    EPROM PCIe bus Values 64-bit/128-bit 32 MB RPMC+16 MB nRPMC Up to Gen4 Operating system Your OptiPlex Small Form Factor 7020 supports the following operating systems: ● Windows 11 Home ● Windows 11 Pro ● Windows 11 Pro National Education ● Ubuntu Linux 22.04 LTS Memory The following table lists
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    UDIMM, dual- channel ● 64 GB: 2 x 32 GB, DDR5, 5600 MT/s, UDIMM, dual- channel Memory matrix The following table lists the memory configurations supported on your OptiPlex Small Form Factor 7020. Table 6. Memory matrix Configuration UDIMM1 Slot UDIMM2 8 GB DDR5 8 GB 16 GB DDR5 16 GB 16 GB
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    -state drive NOTE: To learn more about the features of different types of M.2 cards, search in the Knowledge Base Resource at www.dell.com/support. SATA slots ● One SATA 2.0 slot for 2.5-inch HDD ● One SATA 3.0 slot for 2.5-inch/3.5-inch HDD and slim optical drive Ethernet The following table
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    AX210 Option two Realtek RTL8852BE Option three Realtek RTL8851BE Transfer rate Up to 2400 Mbps Up to 867 Mbps Up to TBD Mbps Frequency bands supported 2.4 GHz/5 GHz/6 GHz 2.40 GHz/5 GHz 2.40 GHz/5 GHz Wireless standards ● WiFi 802.11a/b/g ● Wi-Fi 4 (WiFi 802.11n) ● Wi-Fi 5 (WiFi 802.11ac
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    drive PCIe NVMe, up to 32 Gbps Capacity 256 GB Up to 1 TB Up to 1 TB Storage matrix The following table lists the storage configurations supported on your OptiPlex Small Form Factor 7020. Table 13. Storage matrix Storage One M.2 2230/2280 solid-state drive One M.2 2230/2280 solid-state drive
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    volume without incurring the additional penalties when one or more drives in the volume are lower performing. OptiPlex Small Form Factor 7020 supports RAID with more than one hard drive configuration. Power ratings The following table lists the power rating specifications of OptiPlex Small Form
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    x 2304 ● One video port (HDMI 2.1/ @60Hz Displayport 1.4a (HBR3)/VGA) ● One video port (HDMI 2.1/ (optional) Displayport 1.4a (HBR3)/VGA) (optional) - maximum resolution supported by HDMI 2.1 is up to 4096 x 2160 @60Hz, DisplayPort 1.4a (HBR3) is up to 5120 x 3200 @60Hz, VGA is up to 1920
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    card Video port AMD Radeon RX 6300 Two DisplayPort 1.4a ( DP1.4a*2) ports AMD Radeon RX 6500 Two DisplayPort 1.4a ( DP1.4a*2) ports Maximum supported resolution 5120 x 3200 @ 60 Hz is the maximum resolution for one port configuration 5120 x 3200 @ 60 Hz is the maximum resolution for one port
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    environmental specifications of your OptiPlex Small Form Factor 7020. Table 23. Environmental Feature Recyclable packaging Values Yes Vertical orientation packaging support No Multi-Pack packaging Yes NOTE: Wood‐based fiber packaging contains a minimum of 35% recycled content by total weight
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    Restricted - Confidential Operating and storage environment This table lists the operating and storage specifications of your OptiPlex Small Form Factor 7020. Airborne contaminant level: G1 as defined by ISA-S71.04-1985 Table 25. Computer environment Description Temperature range Operating 10°C
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    and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at
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    taken before performing any disassembly instructions. Observe the following safety electrical potential. This is done by using a field service electrostatic discharge (ESD) kit. When connecting a bonding that may not be obvious, such as intermittent problems or a shortened product life span. As the
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    The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded your skin, the ESD mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always
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    parts separate from all insulator parts while performing service and use anti-static bags for transporting sensitive for a stable base, and point your toes out. 2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load. 3. Lift with your legs
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    Component Screw type M.2 2230/M.2 2280 Solid-state M2x3.5 drive Hard-drive and optical-drive cage #6-32 Quantity 1 2 Screw image Optical-drive supporting bracket #6-32 1 3.5-inch Hard-drive #6-32 2 Serial/VGA module (optional) M3 2 DP/HDMI module (optional) M3x3 2 WLAN card M2x3
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    Table 26. Screw list (continued) Component Screw type M2 Quantity 1 Restricted - Confidential Screw image Major components of OptiPlex Small Form Factor 7020 The following image shows the major components of OptiPlex Small Form Factor 7020. Working inside your computer 35
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    Restricted - Confidential 1. Side cover 3. Processor fan and heat-sink assembly 5. Wireless card 36 Working inside your computer 2. Hard-drive assembly 4. Memory module 6. M.2 solid-state drive
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    Restricted - Confidential 7. System board 9. Front bezel 11. Expansion card 13. Processor 8. Chassis 10. Power-supply unit 12. Slim optical drive 14. Speaker NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available
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    Restricted - Confidential 5 Removing and installing side cover Removing the side cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the side cover and provide a visual representation of the removal
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    Restricted - Confidential Figure 4. Installing the side cover Steps 1. Align the tabs on the side cover with the slots on the chassis. 2. Slide the side cover towards the front of the computer. 3. Tighten the two captive screws that secure the side cover to the chassis. Next steps 1. Follow the
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    Restricted - Confidential 6 Removing and installing coin-cell battery Removing the coin-cell battery WARNING: This computer contains a coin-cell battery and requires trained technicians for handling guidance. CAUTION: Removing the coin-cell battery will clear the CMOS and will reset BIOS settings.
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    Restricted - Confidential Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the coin-cell battery and provide a visual representation of the installation procedure.
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    Restricted - Confidential 7 Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement
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    Restricted - Confidential Figure 7. Removing the front bezel Steps 1. Using a plastic scribe, gently pry and release the front-bezel tabs sequentially from the top. 2. Rotate the front bezel outward from the chassis and remove the front bezel. Installing the front bezel Prerequisites If you are
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    Restricted - Confidential Figure 8. Installing the front bezel Steps 1. Insert the tabs on the right side of the bezel into the corresponding slots on the chassis. 2. Push the left-side of the front bezel towards the side cover, snapping the tabs into position. Next steps 1. Install the side cover.
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    Restricted - Confidential Removing and installing Customer Replaceable Units (CRUs) 45
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    Restricted - Confidential Figure 9. Removing the 3.5-inch hard drive Steps 1. Disconnect the data and power cables from the hard drive. 2. Remove the two screws (#6-32) that secure the hard-drive assembly to the chassis. 3. Slide the hard-drive assembly away from the chassis and remove the hard-
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    Restricted - Confidential Removing and installing Customer Replaceable Units (CRUs) 47
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    Restricted - Confidential Figure 10. Installing the 3.5-inch hard drive Steps 1. Slide the hard drive into the hard-drive carrier. 2. Replace the two screws (#6-32) that secure the hard drive to the hard-drive carrier. 3. Align the tabs on the hard-drive carrier with the slots on the chassis and
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    Restricted - Confidential About this task The following images indicate the location of the disk-drive cage and provide a visual representation of the removal procedure. Figure 11. Removing the disk-drive cage Removing and installing Customer Replaceable Units (CRUs) 49
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    Restricted - Confidential Steps 1. If the optical drive is installed, remove the data and power cables from the routing points on the disk-drive cage. 2. Remove the screw (#6-32) that secure the disk-drive cage to the chassis. 3. Lift the disk-drive to a certain angle and slide it outwards to detach
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    that secures the disk-drive cage to the chassis. 8. If the optical drive is installed, route the power and data cables through the routing guide on the disk-drive cage. Next steps 1. Install the 3.5-inch hard drive, if applicable. 2. Install the front bezel. 3. Install the side cover. 4. Follow the
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    Restricted - Confidential 3. Remove the front bezel. 4. Remove the 3.5-inch hard drive, if applicable. 5. Remove the disk-drive cage. About this task NOTE: The optical drive is located within the disk-drive cage. Follow the below-mentioned procedure on the disk-drive cage to remove or install the
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    Restricted - Confidential Installing the optical drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: The optical drive is located within the disk-drive cage. Follow the below-mentioned procedure on
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    Restricted - Confidential 2. Install the screw (M2x2) that secures the optical drive to disk-drive cage. Next steps 1. Install the disk-drive cage. 2. Install the 3.5-inch hard drive, if applicable. 3. Install the front bezel. 4. Install the side cover. 5. Follow the procedure in After working
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    Restricted - Confidential NOTE: If the memory module is difficult to remove, gently ease the memory module back and forth to remove it from the slot. NOTE: Note the slot and the orientation of the memory module in order to replace it in the correct slot. 3. Repeat step 1 and 2 to remove any other
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    Restricted - Confidential 5. Follow the procedure in After working inside your computer. Solid-state drives Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 3.5-
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    Restricted - Confidential NOTE: Steps 1 to 3 are applicable only if you are installing a new M.2 2230 solid-state drive for the first time in your computer. The following images indicate the location of the M.2 2230 solid-state drive and provide a visual representation of the installation procedure.
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    Restricted - Confidential 3. Peel off the protective Mylar on the thermal pad. 4. Remove the standoff nut (M2) from the M.2 slot (2280) and place it on the M.2 slot (2230), at half length, on the system board. NOTE: This step applies only if you are replacing a M.2 2280 solid-state drive with a M.2
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    Restricted - Confidential Figure 19. Removing the M.2 2280 solid-state drive Steps 1. Remove the screw (M2x3.5) that secures the M.2 2280 solid-state drive to the system board. 2. Slide and lift the M.2 2280 solid-state drive off the solid-state drive slot (M.2 PCIe SSD-0) on the system board.
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    Restricted - Confidential Figure 20. Installing the M.2 2280 solid-state drive Steps 1. Peel off the protection film on the thermal pad. 2. Align and adhere the thermal pad on the M.2 2280 solid-state drive slot on the system board. NOTE: The thermal pad is re-usable. The thermal pad is pre-
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    Restricted - Confidential 3. Peel off the protection Mylar on the thermal pad. 4. Remove the standoff nut (M2) from the M.2 slot (2230) and place it on the M.2 slot (2280), at full length, on the system board. NOTE: This step applies only if you are replacing a M.2 2230 solid-state drive with a M.2
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    Restricted - Confidential Figure 21. Removing Dell Ultra Speed Drive Gen3 card 62 Removing and installing Customer Replaceable Units (CRUs)
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    Restricted - Confidential Figure 22. Removing M.2 2230 solid-state drive from Dell Ultra Speed Drive Gen3 card Removing and installing Customer Replaceable Units (CRUs) 63
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    Restricted - Confidential Figure 23. Removing M.2 2280 solid-state drive from Dell Ultra Speed Drive Gen3 card Steps 1. Pull the tab to open the PCIe door. 2. Press down on the release tab on the PCIe slot (SLOT 2) and lift the Dell Ultra Speed Drive Gen3 card off the system board. 3. Turn the Dell
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    Restricted - Confidential Figure 24. Installing the M.2 2230 solid-state drive on Dell Ultra Speed Drive Gen3 card Removing and installing Customer Replaceable Units (CRUs) 65
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    Restricted - Confidential Figure 25. Installing the M.2 2280 solid-state drive on Dell Ultra Speed Drive Gen3 card 66 Removing and installing Customer Replaceable Units (CRUs)
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    Restricted - Confidential Figure 26. Installing the Dell Ultra Speed Drive Gen3 card Steps 1. Slide the M.2 2230 or 2280 solid-state drive into the M.2 2230 or 2280 slot on the Dell Ultra Speed Drive Gen3 card. 2. Install the M.2 solid-state drive standoff nut on to the M.2 2230 or 2280 solid-
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    Restricted - Confidential Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 3.5-inch hard drive, if applicable. 5. Remove the disk-drive cage. About this task The
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    Restricted - Confidential Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the wireless card and provide a visual representation of
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    installed. For more information about the installation procedure of external SMA antenna for your computer, see OptiPlex Antenna Installation Guide on the documentation support page of OptiPlex Small Form Factor 7020. Graphics card Removing the graphics card Prerequisites 1. Follow the procedure in
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    Restricted - Confidential Figure 29. Removing the graphics card Steps 1. Pull to open the PCIe latch that secures the graphics card to the PCI card connector (SLOT 2). 2. Push and hold the tab that secures the graphics card to the PCIe card connector (SLOT 2). 3. Gently lift the graphics card off
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    Restricted - Confidential Figure 30. Installing the graphics card Steps 1. NOTE: Ensure that PCIe door is in open position and and the release tab on the PCIe slot (SLOT 2) is downwards. Align the graphics card with the connector on the system board. 2. Gently press down on the graphics card
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    Restricted - Confidential Internal speaker Removing the internal speaker Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the speaker and provide a visual representation of the
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    inside your computer. Intrusion switch Removing the intrusion switch CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The
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    switch away from the computer. Installing the Intrusion switch CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this
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    Restricted - Confidential Figure 34. Installing the Intrusion switch Steps 1. Slide the intrusion switch into the slot on the chassis. 2. Connect the intrusion-switch cable to its connector (INTRUSION) on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in After
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    configuration you ordered. Power button Removing the power button CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel
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    the power-button from the computer. Installing the power button CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this
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    antenna module Internal antenna module Removing the internal antenna module CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel
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    Restricted - Confidential About this task The following images indicate that the location of the internal antenna module and provide a visual representation of the removal procedure. Figure 37. Removing the internal antenna module 80 Removing and installing Field Replaceable Units (FRUs)
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    slot on the chassis. 2. Remove the internal antenna module cable from the routing guides on the chassis. 3. Remove the two screws (M3x3) that secure the internal : The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component
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    Restricted - Confidential 82 Removing and installing Field Replaceable Units (FRUs)
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    the two screws (M3x3) that secure the internal antenna module to the chassis. 4. Route the internal antenna module cable through the routing guides on the chassis. 5. Thread the internal antenna module cable through the slot on the chassis. Removing and installing Field Replaceable Units (FRUs
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    . External SMA antenna module Removing the external SMA antenna module CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel
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    the antenna heads from the chassis. 3. Remove the antenna cables from routing guides on the system board. 4. Remove the external SMA antenna module off the CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component,
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    the back of the chassis. 5. Install the nut and washer to secure the antenna heads to the chassis. 6. Route the antenna cables through the routing guides on the system board. 7. Press the antenna cable into the clip on the system board. Next steps 1. Install the external antenna. 2. Install the
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    inside your computer. Power-supply unit Removing the power-supply unit CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel
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    power-supply cables from their connectors (ATX CPU1, ATX CPU2 and ATX SYS) on the system board. 2. Remove the power-supply cables from the routing guides on the chassis. 3. Remove the three screws (#6-32) that secure the power-supply unit to the chassis. 4. Slide and lift the power-supply unit off
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    Restricted - Confidential Installing the power-supply unit CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The
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    supply unit to the chassis. 3. Route the power-supply cables through their routing guides on the chassis. 4. Connect the power-supply cables to their connectors (ATX The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before
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    system board. Installing the processor fan and heat-sink assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task
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    in After working inside your computer. Processor Removing the processor CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel
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    lift the processor from the processor socket. Installing the processor CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this
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    Input/Output modules Serial module Removing the serial module CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 94 Removing and installing Field Replaceable Units (FRUs
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    module off the system board. Installing the serial module CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task
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    Restricted - Confidential Figure 49. Installing the serial module Steps 1. Using a screwdriver, remove the serial module cover from the chassis. NOTE: This step is applicable only when the serial module is installed for the first time. NOTE: To remove the optional-module cover, insert a flat-head
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    VGA module off the system board. Installing the VGA module CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. Removing and
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    Restricted - Confidential About this task The following image indicates the location of the VGA module and provides a visual representation of the installation procedure. Figure 51. Installing the VGA module Steps 1. Using a screwdriver, remove the VGA module cover from the chassis. NOTE: This step
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    Restricted - Confidential DP module Removing the DisplayPort module CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel.
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    Restricted - Confidential About this task The following image indicates the location of the DisplayPort module and provides a visual representation of the installation procedure. Figure 53. Installing the DisplayPort module Steps 1. Using a screwdriver, remove the DisplayPort module cover from the
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    HDMI module off the system board. Installing the HDMI module CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. Removing and
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    Restricted - Confidential About this task The following image indicates the location of the HDMI module and provides a visual representation of the installation procedure. Figure 55. Installing the HDMI module Steps 1. Using a screwdriver, remove the HDMI module cover from the chassis. NOTE: This
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    Restricted - Confidential System board Removing the system board CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4.
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    Restricted - Confidential 4. UDIMM slots From the left (a>b): DIMM1 DIMM2 5. M.2 2230/2280 solid-state drive slot (M.2 PCIe SSD-0) 6. Power-button connector (PWR SW) 7. System-power connector (ATX SYS) 8. M.2 WLAN slot (M.2 WLAN) 9. Hard-drive data connector (SATA-0) 10. Optical-drive/hard-drive
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    Restricted - Confidential Figure 58. Removing the system board 3. Disconnect the power-supply cables from their connectors (ATX CPU1, ATX CPU2 and ATX SYS) on the system board. 4. Disconnect the power button cable from its connector (PWR SW) on the system board. 5. Disconnect the system-fan cable
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    Restricted - Confidential Figure 59. Removing the system board 9. Remove the seven screws (#6-32) that secure the system board to the chassis. 10. Remove the screw mount that secures the system board to the chassis, if applicable. 106 Removing and installing Field Replaceable Units (FRUs)
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    board out of the chassis. Installing the system board CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task
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    Restricted - Confidential Figure 61. System board overview 1. Intrusion-switch connector (INTRUSION) 2. ATX CPU power connector (ATX CPU1 and ATX CPU2) 3. Processor-fan connector (FAN CPU) 4. UDIMM slots From the left (a>b): DIMM1 DIMM2 5. M.2 2230/2280 solid-state drive slot (M.2 PCIe SSD-0) 6.
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    Restricted - Confidential Figure 62. Installing the system board Steps 1. Align and lower the system board into the chassis until the standoff points at the back of the system board align with those on the chassis. Removing and installing Field Replaceable Units (FRUs) 109
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    Restricted - Confidential Figure 63. Installing the system board 2. Replace the screw mount that secures the system board to the chassis, if applicable. 3. Replace the seven screws (#6-32) that secure the system board to the chassis. 110 Removing and installing Field Replaceable Units (FRUs)
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    Restricted - Confidential Figure 64. Installing the system board 4. Route and connect the SATA power cable to its connector (SATA PWR) on the system board. 5. Route and connect the optical-drive/hard-drive data cable to its connector (SATA-3) on the system board. 6. Route and connect the hard-drive
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    2. Install the processor. 3. Install the processor fan and heat-sink assembly. 4. Install the external SMA antenna module, if applicable. 5. Install the intrusion switch. 6. Install the wireless card or the external SMA antenna, whichever is applicable. 7. Install the solid-state drives. 8. Install
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    with instructions on how to install the drivers. Operating system Your OptiPlex Small Form Factor 7020 supports the following operating systems: ● Windows 11 Home ● Windows 11 Pro ● Windows 11 Pro National Education ● Ubuntu Linux 22.04 LTS Drivers and downloads When troubleshooting, downloading
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    Restricted - Confidential 10 BIOS Setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items that are listed in this section may
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    may or may not be displayed. Table 30. System setup options-Overview menu Overview BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. Asset Tag Displays the Asset Tag of the computer. Manufacture Date Displays the manufacture date of the
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    Restricted - Confidential Table 30. System setup options-Overview menu (continued) Overview Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory. DIMM 1 Size Displays the DIMM
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    Restricted - Confidential Table 31. System setup options-Boot Configuration menu (continued) Boot Configuration NOTE: For Secure Boot to be enabled, the computer is required to be in UEFI boot mode and the Enable Legacy Option ROMs option is required to be turned off. Enable Microsoft UEFI CA
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    the Enable Rear USB Ports option is enabled. Enable USB Boot Support Enables booting from USB mass storage devices that are connected to external USB ports. By default, the Enable USB Boot Support option is enabled. Front USB Configuration Allows the user to enable
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    the computer to wake from Standby, Hibernation, or Power Off mode using USB devices like a mouse or keyboard. By default, the Enable USB Wake Support option is enabled. AC Behavior AC Recovery Allows the user to select computer's behavior when AC power is restored after an unexpected loss of AC
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    Shift Technology Enables or disables the Intel Speed Shift Technology support. When enabled, the operating system selects the appropriate processor TPM) The Trusted Platform Module (TPM) provides various cryptographic services which serve as the cornerstone for many platform security technologies.
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    Restricted - Confidential Table 37. System setup options-Security menu (continued) Security NOTE: When disabled, this feature may cause compatibility issues or loss of functionality in some operating systems. SHA-256 Allows you to control the hashing algorithm that is used by the TPM. When
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    Restricted - Confidential Table 37. System setup options-Security menu (continued) Security NOTE: When the Absolute features are activated, the Absolute integration cannot be disabled from the BIOS setup screen. UEFI Boot Path Security UEFI Boot Path Security Enables or disables the computer to
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    disables BIOS updates through UEFI capsule update packages. NOTE: Disabling this option blocks the BIOS updates from services such as Microsoft Windows Update and Linux Vendor Firmware Service (LVFS). By default, the Enable UEFI Capsule Firmware Updates option is enabled. BIOS Recovery from Hard
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    with the number of failures equal to or greater than the value specified by the Auto operating system Recovery Threshold setup option and local Service operating system does not boot or is not installed. By default, the BIOSConnect option is enabled. Dell Auto OS Recovery Threshold Allows you to
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    . NOTE: This setting controls only the Intel RAID (CTRL+I), MEBX (CTRL+P), and LSI RAID (CTRL+C) Option ROMs. Other preboot Option ROMs, which support entry using a key sequence, are not affected by this setting. Table 42. System setup options-Preboot Behavior menu Preboot Behavior Warnings and
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    NOTE: This option is not available when the virtualization setting for IOMMU is disabled (VT-d/AMD Vi). By default, the Enable OS Kernel DMA Support option is enabled. NOTE: This option is provided only for compatibility purposes, since some older hardware is not DMA capable. Table 44. System setup
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    .dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse
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    or Ubuntu, see the knowledge base article 000131486 at www.dell.com/support. Updating the BIOS using the USB drive in Windows About this task and press Enter. The BIOS Update Utility appears. 8. Follow the on-screen instructions to complete the BIOS update. Updating the BIOS from the F12 One-Time
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    Restricted - Confidential Perform the following steps to perform the BIOS update flash process from the F12 menu: CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn off your computer. Steps 1. From a turn off state, insert the USB drive
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    side cover. Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying
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    inform you the tests are completed successfully. ● View error messages that inform you of problems encountered during testing. NOTE: Some tests for specific devices require user interaction. Always ensure computer, search in the Knowledge Base Resource at www.dell.com/support. Troubleshooting 131
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    4 2 5 2 6 2 7 2 8 3 1 3 2 3 3 3 4 3 5 3 6 3 7 4 1 4 2 Problem description TPM Detection Failure Unrecoverable SPI Flash Failure EC unable to state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into
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    Dell SupportAssist OS Recovery User's Guide at www.dell.com/serviceabilitytools. to create a recovery drive to troubleshoot and fix problems that may occur with Windows. procedure provides the instructions on how to conduct a Wi-Fi power cycle: NOTE: Some Internet Service Providers (ISPs) provide
  • Dell OptiPlex Small Form Factor 7020 | Owners Manual - Page 134
    your computer through videos, manuals, and documents. Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or Express Service Code at www.dell.com/support. For more information about
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OptiPlex Small Form Factor 7020
Owner's Manual
Regulatory Model: D17S
Regulatory Type: D17S007
February 2024
Rev. A00
Restricted - Confidential