Dell OptiPlex Small Form Factor Plus 7020 Owners Manual

Dell OptiPlex Small Form Factor Plus 7020 Manual

Get Dell OptiPlex Small Form Factor Plus 7020 PDF manuals and user guides View all Dell OptiPlex Small Form Factor Plus 7020 manuals
Add to My Manuals
Save this manual to your list of manuals

Dell OptiPlex Small Form Factor Plus 7020 manual content summary:

  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 1
    OptiPlex Small Form Factor Plus 7020 Owner's Manual Regulatory Model: D17S Regulatory Type: D17S005 February 2024 Rev. A00
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 2
    and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 3
    Contents Chapter 1: Views of OptiPlex Small Form Factor Plus 7020 7 Front...7 Back...9 Chapter 2: Set up your computer 11 Chapter 3: Specifications of OptiPlex Small Form Factor Plus 7020 18 Dimensions and weight...18 Processor...18 Chipset...19 Operating system...20 Memory...20 Memory matrix...
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 4
    ...33 Screw list...34 Major components of OptiPlex Small Form Factor Plus 7020 35 Chapter 5: Removing and installing side M.2 2280 solid-state drive...59 Installing the M.2 2280 solid-state drive...59 Dell Ultra Speed Drive Gen3 card...61 Wireless card...67 Removing the wireless card...67
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 5
    Intrusion switch...74 Removing the intrusion switch...74 Installing the Intrusion switch...75 Chapter 8: Removing and installing Field Replaceable Units (FRUs 77 Power button...77 Removing the power button...77 Installing the power button...78 System fan...79 Removing the system fan...79 Installing
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 6
    system setup password 135 Clearing CMOS settings...136 Clearing BIOS (System Setup) and System passwords 136 Chapter 11: Troubleshooting...137 Dell SupportAssist Pre-boot System Performance Check diagnostics 137 Running the SupportAssist Pre-Boot System Performance Check 137 Power-Supply Unit
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 7
    1 Views of OptiPlex Small Form Factor Plus 7020 Front Figure 1. Front view 1. Power button with diagnostic LED Press to turn on the computer if it is turned force shut-down the computer. NOTE: You can customize the power-button behavior in Windows. Views of OptiPlex Small Form Factor Plus 7020 7
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 8
    not support video/audio streaming. 8. USB 3.2 Gen 2 (10 Gbps) port Connect devices such as external storage devices and printers. Provides data transfer speeds of up to 10 Gbps. 9. Slim optical drive (optional) Reads from and writes to CDs and DVDs. 8 Views of OptiPlex Small Form Factor Plus 7020
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 9
    @60Hz. ● DisplayPort 1.4a (HBR3 support) Connect an external display or a projector. Maximum resolution supported up to 5120x3200 @60Hz. ● VGA port Connect an external display or a projector. Maximum resolution supported up to 1920x1200 @60Hz. Views of OptiPlex Small Form Factor Plus 7020 9
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 10
    Connect an external display or a projector. NOTE: The maximum resolution that is supported is up to 4096x2304 @60Hz. 13. Retaskable line-out/line-in audio port Connect recording or playback devices such as microphone or CD player. Connect speakers. 10 Views of OptiPlex Small Form Factor Plus 7020
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 11
    Steps 1. Connect the keyboard and mouse. 2 Set up your computer Set up your computer 11
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 12
    2. Connect to your network using a cable, or connect to a wireless network. 12 Set up your computer
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 13
    3. Connect the display. Set up your computer 13
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 14
    4. Connect the power cable. 14 Set up your computer
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 15
    5. Press the power button. Set up your computer 15
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 16
    6. Finish operating system setup. For Ubuntu: 16 Set up your computer
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 17
    about installing and configuring Ubuntu, search in the Knowledge Base Resource at www.dell.com/support. For Windows: Follow the on-screen instructions to complete the setup. When setting up, Dell Technologies recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 18
    3 Specifications of OptiPlex Small Form Factor Plus 7020 Dimensions and weight The following table lists the height, width, depth, and weight of your OptiPlex Small Form Factor Plus 7020. Table 2. Dimensions and weight Description Height Values 290 mm (11.41 in.) Width 92.60 mm (3.64 in.)
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 19
    Intel UHD Graphics Intel UHD 770 Graphics 770 Chipset The following table lists the details of the chipset that is supported for your OptiPlex Small Form Factor Plus 7020. Table 4. Chipset Description Chipset Values Intel Q670 Processor 14th Generation Intel Core i3/i5 vPro/i7 vPro/i9 vPro
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 20
    ● 128 GB, 4 x 32 GB, DDR5, 3600 MT/s, UDIMM, dualchannel Memory matrix The following table lists the memory configurations supported on your OptiPlex Small Form Factor Plus 7020. Table 6. Memory matrix Configurati on UDIMM1 UDIMM2 Slot UDIMM3 UDIMM4 8 GB DDR5 8 GB 16 GB DDR5 16 GB 20
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 21
    support) ports NOTE: The maximum resolution that is supported is up to 4096 x 2304 @60Hz. Media-card reader One SD-card 4.0 slot (optional) Power-adapter port Not supported Security-cable slot ● Security-cable slot (for Kensington locks) Specifications of OptiPlex Small Form Factor Plus 7020
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 22
    Base Resource at www.dell.com/support. SATA slots Two SATA 3.0 slot for 3.5-inch HDD and slim optical drive Ethernet The following table lists the wired Ethernet Local Area Network (LAN) specifications of your OptiPlex Small Form Factor Plus 7020. Table 9. Ethernet specifications Description
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 23
    ● One universal audio port ● One retaskable line-in/line-out audio port Storage This section lists the storage options on your OptiPlex Small Form Factor Plus 7020. Table 12. Storage specifications Storage type Interface type Capacity 3.5-inch hard-disk drive, 7200 RPM SATA 3.0 Up to 2 TB
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 24
    matrix The following table lists the storage configurations supported on your OptiPlex Small Form Factor Plus 7020. Table 13. Storage matrix Storage One M.2 as a RAID volume, Dell Technologies recommends drive models that are identical. NOTE: RAID is not supported on Intel Optane configurations.
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 25
    the benefits of a RAID volume without incurring the additional penalties when one or more drives in the volume are lower performing. OptiPlex Small Form Factor Plus 7020 supports RAID with more than one hard drive configuration. Media-card reader The following table lists the media cards that are
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 26
    following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your OptiPlex Small Form Factor Plus 7020. Table 17. GPU-Integrated Controller External display support Memory size Processor Intel UHD Graphics 730 ● Three DisplayPort 1.4a Shared system
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 27
    AMD Radeon RX 6500 Two DisplayPort 1.4a ( DP1.4a*2) ports Maximum supported resolution 5120 x 3200 @ 60 Hz is the maximum resolution for one port configuration 5120 x 3200 @ 60 Hz is the maximum resolution for one port configuration Specifications of OptiPlex Small Form Factor Plus 7020 27
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 28
    . For more information about using DisplayPort Multi-Stream Transport, see www.dell.com/support. Hardware security The following table lists the hardware security of your OptiPlex Small Form Factor Plus 7020. Table 23. Hardware security Hardware security Kensington security-cable slot Padlock
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 29
    Table 24. Environmental (continued) Feature Vertical orientation packaging support Multi-Pack packaging Values No Yes NOTE: Wood‐based your OptiPlex Small Form Factor Plus 7020. Table 25. Regulatory compliance Regulatory compliance Product Safety, EMC and Environmental Datasheets Dell Regulatory
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 30
    and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 31
    performing any disassembly instructions. Observe the in the system board. Standby power Dell products with standby power must be . This is done by using a field service electrostatic discharge (ESD) kit. When connecting not be obvious, such as intermittent problems or a shortened product life span.
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 32
    damage to recognize and troubleshoot is the intermittent (also ESD mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 33
    servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service stable base, and point your toes out. 2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load. 3. Lift with
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 34
    2 DP/HDMI/Type-C module M3x3 2 (optional) Internal antenna kit M3x3 2 Processor-fan and heat-sink Captive 4 assembly Power-supply unit #6-32 3 Front I/O bracket #6-32 1 Bay-support bracket #6-32 2 System board #6-32 4 34 Working inside your computer
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 35
    Table 27. Screw list (continued) Component Screw type M2 Quantity 1 Screw image Major components of OptiPlex Small Form Factor Plus 7020 The following image shows the major components of OptiPlex Small Form Factor Plus 7020. Working inside your computer 35
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 36
    36 Working inside your computer
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 37
    8. M.2 solid-state drive 10. Chassis 12. System fan 14. Power-supply unit 16. Processor fan and heat-sink assembly 18. Processor NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 38
    5 Removing and installing side cover Removing the side cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the side cover and provide a visual representation of the removal procedure. Figure 3. Removing
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 39
    Figure 4. Installing the side cover Steps 1. Align the tabs on the side cover with the slots on the chassis. 2. Slide the side cover towards the front of the computer until you hear the release latch click. Next steps 1. Follow the procedure in After working inside your computer. Removing and
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 40
    6 Removing and installing coin-cell battery Removing the coin-cell battery WARNING: This computer contains a coin-cell battery and requires trained technicians for handling guidance. CAUTION: Removing the coin-cell battery will clear the CMOS and will reset BIOS settings. Prerequisites 1. Follow the
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 41
    Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the coin-cell battery and provide a visual representation of the installation procedure. Figure 6. Installing the
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 42
    7 Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 43
    Figure 7. Removing the front bezel Steps 1. Using a plastic scribe, gently pry and release the front-bezel tabs sequentially from the top. 2. Rotate the front bezel outward from the chassis and remove the front bezel. Installing the front bezel Prerequisites If you are replacing a component, remove
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 44
    Figure 8. Installing the front bezel Steps 1. Insert the tabs on the right side of the bezel into the corresponding slots on the chassis. 2. Push the left-side of the front bezel towards the side cover, snapping the tabs into position. Next steps 1. Install the side cover. 2. Follow the procedure in
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 45
    Figure 9. Removing the 3.5-inch hard drive Steps 1. Disconnect the data and power cables from the hard drive. 2. Press the tab on the hard-drive carrier and lift the hard-drive assembly. Removing and installing Customer Replaceable Units (CRUs) 45
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 46
    3. Slide the hard-drive assembly away from the chassis and remove the hard-drive assembly out of the disk-drive cage. 4. Pry the hard-drive carrier to release the mounting points on the carrier from the slots on the hard drive. 5. Lift the hard drive off the hard-drive carrier. Installing the 3.5-
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 47
    Figure 10. Installing the 3.5-inch hard drive Steps 1. Align the mounting points on the carrier with the slots on the hard drive. 2. Slide the hard drive into the hard-drive carrier. Removing and installing Customer Replaceable Units (CRUs) 47
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 48
    3. Align the tabs on the hard-drive carrier with the slots on the chassis and snap the hard-drive assembly onto the disk-drive cage. 4. Connect the data and power cables to the connectors on the hard drive. Next steps 1. Install the side cover. 2. Follow the procedure in After working inside your
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 49
    Figure 11. Removing the disk-drive cage Steps 1. If the optical drive is installed, remove the data and power cables from the routing points on the disk-drive cage. 2. Move the lock handle to unlock the disk-drive cage and detach it from the chassis. 3. Lift the disk-drive to a certain angle and
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 50
    lock handle to lock the disk-drive cage in place. 7. If the optical drive is installed, route the power and data cables through the routing guide on the disk-drive cage. Next steps 1. Install the 3.5-inch hard drive, if applicable. 2. Install the front bezel. 3. Install the side cover. 4. Follow the
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 51
    Optical drive Removing the optical drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 3.5-inch hard drive, if applicable. 5. Remove the disk-drive cage. About this task NOTE: The optical drive is
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 52
    2. Gently slide the optical drive out of the disk-drive cage. 3. Pry the slim optical-drive bracket to release it from the slot on the slim optical drive. 4. Remove the slim optical-drive bracket from the slim optical drive. Installing the optical drive Prerequisites If you are replacing a component
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 53
    Next steps 1. Install the disk-drive cage. 2. Install the 3.5-inch hard drive, if applicable. 3. Install the front bezel. 4. Install the side cover. 5. Follow the procedure in After working inside your computer. Memory Removing the memory module Prerequisites 1. Follow the procedure in Before
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 54
    NOTE: Note the slot and the orientation of the memory module in order to replace it in the correct slot. 3. Repeat step 1 and 2 to remove any other memory modules installed in your computer. Installing the memory module Prerequisites If you are replacing a component, remove the existing component
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 55
    Solid-state drives Removing the M.2 2230 solid-state drive from slot 0 Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the M.2 2230 solid-state drive in slot 0 and provide a visual
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 56
    Figure 18. Installing the M.2 2230 solid-state drive in slot 0 Steps 1. Peel off the protection film on the thermal pad. 2. Align and adhere the thermal pad on the solid-state drive slot 0 (M.2 PCIE SSD-0) on the system board. NOTE: The thermal pad is re-usable. The thermal pad is pre-installed on
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 57
    Removing the M.2 2230 solid-state drive from slot 1 Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 3.5-inch hard drive, if applicable. 5. Remove the disk-drive cage. About this task The following images
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 58
    Figure 20. Installing the M.2 2230 solid-state drives in slot 1 Steps 1. Peel off the protection film on the thermal pad. 2. Align and adhere the thermal pad on the solid-state drive slot 1(M.2 PCIE SSD-1) on the system board. NOTE: The thermal pad is re-usable. The thermal pad is pre-installed on
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 59
    Removing the M.2 2280 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 3.5-inch hard drive, if applicable. 5. Remove the disk-drive cage. About this task The following images indicate
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 60
    Figure 22. Installing the M.2 2280 solid-state drive Steps 1. Peel off the protection film on the thermal pad. 2. Align and adhere the thermal pad on the M.2 2280 solid-state drive slot on the system board. NOTE: The thermal pad is re-usable. The thermal pad is pre-installed on computers that are
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 61
    Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the Dell Ultra Speed Drive Gen3 card and provide a visual representation of the removal procedure. Figure 23. Removing
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 62
    Figure 24. Removing M.2 2230 solid-state drive from Dell Ultra Speed Drive Gen3 card 62 Removing and installing Customer Replaceable Units (CRUs)
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 63
    Ultra Speed Drive Gen3 card over. 4. Remove the screw (M2x5) that secures the M.2 2230 or 2280 solid-state drive to the Dell Ultra Speed Drive Gen3 card. 5. Turn the Dell Ultra Speed Drive Gen3 card over. 6. Remove the M.2 solid-state drive standoff nut from the M.2 2230 or 2280 solid-state drive
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 64
    Figure 26. Installing the M.2 2230 solid-state drive on Dell Ultra Speed Drive Gen3 card 64 Removing and installing Customer Replaceable Units (CRUs)
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 65
    Figure 27. Installing the M.2 2280 solid-state drive on Dell Ultra Speed Drive Gen3 card Removing and installing Customer Replaceable Units (CRUs) 65
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 66
    on to the M.2 2230 or 2280 solid-state drive. 3. Align the screw holes on the standoff nut with screw holes on the Dell Ultra Speed Drive Gen3 card. 4. Turn the Dell Ultra Speed Drive Gen3 card over. 5. Install the screw (M2x5) that secures the M.2 2230 or 2280 solid-state drive to the
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 67
    Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 3.5-inch hard drive, if applicable. 5. Remove the disk-drive cage. About this task The following images indicate
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 68
    Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the wireless card and provide a visual representation of the installation procedure.
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 69
    more information about the installation procedure of external SMA antenna for your computer, see OptiPlex Antenna Installation Guide on the documentation support page of OptiPlex Small Form Factor Plus 7020. Media-card reader Removing the media-card reader Prerequisites 1. Follow the procedure in
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 70
    (M3x5) that secure the media-card reader bracket to the system board and the chassis. 4. Route the power-supply cables through the routing guides on the media-card reader bracket. Next steps 1. Install the disk-drive cage. 2. Install the 3.5-inch hard drive, if applicable. 3. Install the front
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 71
    Graphics card Removing the graphics card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the graphics card and provide a visual representation of the removal procedure. Figure 33.
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 72
    Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the graphics card and provide a visual representation of the installation procedure.
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 73
    . Removing the speaker Steps 1. Disconnect the speaker cable from its connector (INT SPKR) on the system board. 2. Remove the speaker cable from the routing guides on the chassis. 3. Press the tab, lift and slide the speaker along with the cable from the slot on the chassis. Installing the internal
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 74
    chassis until it snaps into place. 2. Route the speaker cable through the routing guide on the chassis. 3. Connect the speaker cable to its connector (INT SPKR) on information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 75
    switch away from the computer. Installing the Intrusion switch CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 76
    Figure 38. Installing the Intrusion switch Steps 1. Slide the intrusion switch into the slot on the chassis. 2. Connect the intrusion-switch cable to its connector (INTRUSION) on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in After working inside your computer.
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 77
    only. CAUTION: To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that this set of repairs, if needed, to be conducted by trained technical repair specialists
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 78
    the power-button from the computer. Installing the power button CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 79
    in After working inside your computer. System fan Removing the system fan CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 80
    rubber grommets from the system fan. Installing the system fan CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. 80 Removing and
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 81
    About this task The following images indicate the location of the system fan and provide a visual representation of the installation procedure. Figure 42. Installing the system fan Steps 1. Install the bottom two rubber grommets on the system fan. NOTE: Install the rubber grommets in the direction
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 82
    antenna module Internal antenna module Removing the internal antenna module CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 83
    Figure 43. Removing the internal antenna module Removing and installing Field Replaceable Units (FRUs) 83
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 84
    slot on the chassis. 2. Remove the internal antenna module cable from the routing guides on the chassis. 3. Remove the two screws (M3x3) that secure the internal : The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 85
    Removing and installing Field Replaceable Units (FRUs) 85
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 86
    the two screws (M3x3) that secure the internal antenna module to the chassis. 4. Route the internal antenna module cable through the routing guides on the chassis. 5. Thread the internal antenna module cable through the slot on the chassis. 86 Removing and installing Field Replaceable Units
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 87
    . External SMA antenna module Removing the external SMA antenna module CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 88
    the antenna heads from the chassis. 3. Remove the antenna cables from routing guides on the system board. 4. Remove the external SMA antenna module off the CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component,
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 89
    the back of the chassis. 5. Install the nut and washer to secure the antenna heads to the chassis. 6. Route the antenna cables through the routing guides on the system board. 7. Press the antenna cable into the clip on the system board. Next steps 1. Install the external antenna. 2. Install the
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 90
    inside your computer. Power-supply unit Removing the power-supply unit CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 91
    ATX SYS) on the system board. 2. Remove the power-supply cables from the routing guides on the chassis. 3. Remove the three screws (#6-32) that secure the power-supply The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 92
    of the chassis. 2. Replace the three screws (#6-32) that secure the power-supply unit to the chassis. 3. Route the power-supply cables through their routing guides on the chassis. 4. Connect the power-supply cables to their connectors (ATX CPU1, ATX CPU2 and ATX SYS) on the system board. Next steps
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 93
    fan and heat-sink assembly Removing the processor fan and heat-sink assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 94
    Installing the processor fan and heat-sink assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 95
    Processor Removing the processor CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 3.5-inch hard drive,
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 96
    Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the processor and provide a visual representation of the installation procedure. Figure 53. Installing the
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 97
    Input/Output modules Serial module Removing the serial module CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 98
    Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the serial module and provide a visual representation of the installation procedure. Figure 55. Installing the
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 99
    inside your computer. DisplayPort module Removing the DisplayPort module CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 100
    Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the DisplayPort module and provides a visual representation of the installation procedure. Figure 57. Installing
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 101
    working inside your computer. HDMI module Removing the HDMI module CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 102
    Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the HDMI module and provides a visual representation of the installation procedure. Figure 59. Installing the HDMI
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 103
    working inside your computer. VGA module Removing the VGA module CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 104
    Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the VGA module and provides a visual representation of the installation procedure. Figure 61. Installing the VGA
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 105
    inside your computer. Type-C module Removing the Type-C module CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 106
    About this task The following image indicates the location of the Type-C module and provides a visual representation of the installation procedure. Figure 63. Installing the Type-C module Steps 1. Using a screwdriver, remove the Type-C module cover from the chassis. NOTE: This step is applicable
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 107
    System board Removing the system board CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 3.5-inch hard
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 108
    4. UDIMM slots From the left (a>b>c>d): DIMM 3 DIMM 1 DIMM 4 DIMM 2 5. Hard-drive data connector (SATA-1) 6. M.2 2230 solid-state drive slot (M.2 PCIe SSD-1) 7. Power-button connector (PWR SW) 8. SD-card reader slot (SD CARD) 9. M.2 WLAN slot (M.2 WLAN) 10. M.2 2280 solid-state drive slot (M.2 PCIe
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 109
    board. 4. Remove the hard-drive data cable from its routing guides and keep it away. 5. Remove the two screws (#6-32) that secures the bay-support bracket to the chassis and system board. 6. Lift and remove the bay-support bracket off the chassis. Removing and installing Field Replaceable Units
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 110
    Figure 66. Removing the system board 7. Disconnect the power-supply cables from their connectors (ATX CPU1, ATX CPU2 and ATX SYS) on the system board. 8. Disconnect the power button cable from its connector (PWR SW) on the system board. 9. Disconnect the system-fan cable from its connector (FAN SYS)
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 111
    Figure 67. Removing the system board 12. Remove the four screws (#6-32) that secure the system board to the chassis. 13. Remove the screw mount that secure the system board to the chassis, if applicable. Removing and installing Field Replaceable Units (FRUs) 111
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 112
    board out of the chassis. Installing the system board CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 113
    Figure 69. System board overview 1. Intrusion-switch connector (INTRUSION) 2. ATX CPU power connector (ATX CPU1 and ATX CPU2) 3. Processor-fan connector (FAN CPU) 4. UDIMM slots From the left (a>b>c>d): DIMM 3 DIMM 1 DIMM 4 DIMM 2 5. Hard-drive data connector (SATA-1) 6. M.2 2230 solid-state drive
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 114
    The following images indicate the location of the system board and provide a visual representation of the installation procedure. Figure 70. Installing the system board Steps 1. Align and lower the system board into the system until the stand-off points at the back of the system board align with
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 115
    Figure 71. Installing the system board 2. Replace the screw mount that secure the system board to the chassis, if applicable. 3. Replace the four (#6-32) screws that secure the system board to the chassis. Removing and installing Field Replaceable Units (FRUs) 115
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 116
    Figure 72. Installing the system board 4. Route and connect the SATA power cable to its connector (SATA PWR) on the system board. 5. Route and connect the speaker cable to its connector (INT SPKR) on the system board. 6. Route and connect the system-fan cable to its connector (FAN SYS) on the system
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 117
    with the screw hole on the chassis. 10. Replace the two (#6-32) screws that secure the bay-support bracket to the chassis. 11. Route and connect the hard-drive cable to its connector (SATA-0) on the system board. 12. Place and align the
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 118
    instructions on how to install the drivers. Operating system Your OptiPlex Small Form Factor Plus 7020 supports the following operating systems: ● Windows 11 Home ● Windows 11 Pro ● Windows 11 Pro National Education ● Ubuntu Linux 22.04 LTS Drivers and downloads When troubleshooting, downloading
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 119
    10 BIOS Setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items that are listed in this section may or may not be displayed.
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 120
    may or may not be displayed. Table 31. System setup options-Overview menu Overview BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. Asset Tag Displays the Asset Tag of the computer. Manufacture Date Displays the manufacture date of the
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 121
    system when a component is not authenticated during the boot process. Secure Boot can be enabled in BIOS setup or using management interfaces like Dell Command|Configure, but can only be disabled from BIOS setup. Enables the computer to boot using only validated boot software. By default, the
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 122
    properly, and the computer could become unrecoverable. By default, the Enable Microsoft UEFI CA option is enabled. For additional security, Dell Technologies recommends keeping the Microsoft UEFI CA option enabled to ensure the broadest compatibility with devices and operating systems. Secure Boot
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 123
    Enables booting from USB mass storage devices that are connected to external USB ports. By default, the Enable USB Boot Support option is enabled. Front USB Configuration Allows the user to enable of disable individual front USB ports. By default, all the front USB ports are
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 124
    Table 35. System setup options-Display menu (continued) Display Enable Multi-Display Enables of disables the multi-display feature of the Windows operating system. By default, the Enable Multi-Display option is enabled. Primary Display Primary Display Allows the user to select which video
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 125
    mouse or keyboard. By default, the Enable USB Wake Support option is enabled. AC Behavior AC Recovery Allows the user (TPM) provides various cryptographic services which serve as the cornerstone is enabled. For additional security, Dell Technologies recommends keeping Trusted Platform Module
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 126
    -256 hashing algorithm. When disabled, the TPM uses the SHA-1 hash algorithm. By default, the SHA-256 option is enabled. For additional security, Dell Technologies recommends keeping the SHA-256 option enabled. Clear When enabled, the Clear option clears information that is stored in the TPM after
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 127
    Software provides various cyber security solutions, some requiring software preloaded on Dell computers and integrated into the BIOS. To use these features, default, the Absolute option is enabled. For additional security, Dell Technologies recommends keeping the Absolute option enabled. NOTE: When
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 128
    the Esc key is pressed at the System Password prompt. ● The computer password is not prompted when the computer resumes from standby mode. Dell Technologies recommends using the computer password in situations where it is likely that a computer may be lost or stolen. M.2 PCIe SSD-0 M.2 PCIe SSD
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 129
    than the value specified by the Auto operating system Recovery Threshold setup option and local Service operating system does not boot or is not installed. By default, the BIOSConnect option is enabled. Dell Auto OS Recovery Threshold Allows you to control the automatic boot flow for SupportAssist
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 130
    option is enabled. NOTE: This setting controls only the Intel RAID (CTRL+I), MEBX (CTRL+P), and LSI RAID (CTRL+C) Option ROMs. Other preboot Option ROMs, which support entry using a key sequence, are not affected by this setting. 130 BIOS Setup
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 131
    setting for IOMMU is disabled (VT-d/AMD Vi). By default, the Enable Pre-Boot DMA Support option is enabled. For additional security, Dell Technologies recommends keeping the Enable PreBoot DMA Support option enabled. NOTE: This option is provided only for compatibility purposes, since some older
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 132
    . Table 45. System setup options-Performance menu Performance Multi-Core Support Multiple Atom Cores Enables to change the number of Atom cores BAR) PCIe Resizable Base Address Register (BAR) Enables or disables the support for PCIe Resizable BAR. By default, the PCIe Resizable Base Address
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 133
    .dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 134
    can result in data loss or an unnecessary operating system reinstall. For more information about this subject, search in the Knowledge Base Resource at www.dell.com/support. BIOS Update You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 135
    CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data that is stored on your computer, when not locked and left unattended. NOTE: System and setup password feature is disabled. Assigning a System Setup password
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 136
    . Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 137
    problems Dell. Power-Supply Unit Built-in Self-Test Built-in Self-Test (BIST) helps determine if the power-supply unit is working. To run self-test diagnostics on the power-supply unit of a desktop or all-in-one computer, search in the Knowledge Base Resource at www.dell.com/support. Troubleshooting
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 138
    4 2 5 2 6 2 7 2 8 3 1 3 2 3 3 3 4 3 5 3 6 3 7 4 1 4 2 Problem description TPM Detection Failure Unrecoverable SPI Flash Failure EC unable to factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 139
    troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering the Windows operating system on your Dell computer. For more information, see Dell provides the instructions on how to conduct a Wi-Fi power cycle: NOTE: Some Internet Service Providers (ISPs
  • Dell OptiPlex Small Form Factor Plus 7020 | Owners Manual - Page 140
    your computer through videos, manuals, and documents. Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or Express Service Code at www.dell.com/support. For more information about
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
OptiPlex Small Form Factor Plus 7020
Owner's Manual
Regulatory Model: D17S
Regulatory Type: D17S005
February 2024
Rev. A00