Dell P2423DE USB-C Monitor Users Guide

Dell P2423DE Manual

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  • Dell P2423DE | USB-C Monitor Users Guide - Page 1
    Dell USB-C Monitor P2423DE/P2723DE User's Guide Monitor Model: P2423DE/P2723DE Regulatory Model: P2423DEc/P2723DEc
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    CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property . Copyright © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its
  • Dell P2423DE | USB-C Monitor Users Guide - Page 3
    Contents Safety instructions 6 About your monitor 7 Package contents 7 Product features 9 Identifying parts and controls 10 Front view 10 Back view 11 Bottom view 12 Monitor specifications 14 Resolution specifications 16 Supported video modes 16 Preset display modes 17 Physical
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    for USB-C Multi-Stream Transport (MST) function 42 Connecting the RJ45 cable (optional 43 Dell Power Button Sync (DPBS 44 Connecting the monitor for DPBS for the first time 47 Using DPBS function 48 Connecting the monitor for USB-C Multi-Stream Transport (MST) function 50 Connecting the
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    80 Tilt, swivel 80 Vertical Extension 80 Rotating the monitor 81 Rotate clockwise 81 Rotate counterclockwise 82 Adjusting the rotation display settings of your system 83 Troubleshooting 84 Self-Test 84 Built-in diagnostics 85 Common problems 87 Universal Serial Bus (USB) specific
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    all warnings and instructions marked on product. • Certain monitors can be wall mounted using the VESA mount that is sold separately. Ensure to use the correct VESA specifications as mentioned in the wall mounting section of the User's Guide. For information on safety instructions, see the Safety
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    table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some items may be optional and may not ship with your monitor. Some features may not be available in certain countries. Component
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    3.2 Gen2) Type-C to Type-C upstream cable (C-C cable) (1 meter) Super speed USB 5 Gbps (USB 3.2 Gen1) Type-C to Type-A upstream cable (C-A cable) (1.8 meters) Cable tie • Quick Setup Guide • Safety, Environmental and Regulatory Information 8 │ About your monitor
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    Dell P2423DE/P2723DE monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • P2423DE cable, network-connected experience. • Plug and play capability if supported by your system. • On-Screen Display (OSD) adjustments for
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    Identifying parts and controls Front view 1 Label 1 Power LED indicator Description Solid white light indicates that the monitor is turned on and functioning normally. Blinking white light indicates that the monitor is in Standby Mode. 10 │ About your monitor
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    Barcode, serial number, and Service Tag label 5 Power On/Off button 6 Joystick 7 Cable-management slot Releases the stand from the monitor. Contains monitor details and support information. Refer to this label if you need to contact Dell for technical support. To turn the monitor on or off. Use to
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    a security lock (based on Kensington (purchased separately) to prevent unauthorized Security Slot) movement of your monitor. 2 Power connector Connect the power cable (shipped with your monitor). 3 HDMI port Connect to your computer using a HDMI cable (purchased separately). 4 Stand lock To
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    upstream port Connect the USB-C (C-C) or (C-A) cable that came with your monitor to the computer. This port supports USB Power Delivery, Data, and DisplayPort video signal. The SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-C port supports Alternate Mode DP1.4 with a maximum resolution of 2560 x 1440 at
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    Monitor specifications Model Screen type Panel type P2423DE P2723DE Active matrix - TFT LCD In-Plane Switching Technology Aspect ratio Viewable image Diagonal 16:9 604.50 8 ms (Normal mode) Color depth 16.7 million colors (8 bit) Color gamut sRGB 99% (typical) 14 │ About your monitor
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    mm Left/Right 5.48 mm 7.43 mm Bottom Adjustability Height adjustable stand Tilt Swivel Pivot Cable management Dell Display Manager compatibility Security 16.72 mm 17.77 mm 150 mm -5° to 21° -45° to and USB-C (Alternate mode with DisplayPort 1.4): HBR3 is supported. About your monitor │ 15
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    Maximum preset resolution P2423DE/P2723DE 29 kHz to 113 kHz 49 Hz to 75 Hz (automatic) 2560 x 1440 @ 60 Hz Supported video modes Model Video display capabilities (HDMI & DisplayPort & USB-C DP alternate mode) P2423DE/P2723DE 480p, 576p, 720p, 1080i(HDMI), 1080p, 1440p 16 │ About your monitor
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    +/+ 146.30 -/+ 148.50 +/+ 193.30 -/+ 147.20 +/- 241.50 +/- DP Multi-Stream Transport (MST) modes MST Source Monitor 2560 x 1440 @ 60 Hz Maximum number of external monitor that can be supported 2560 x 1440 @ 60 Hz • 1 (via USB-C input) • 3 (via DisplayPort input) NOTE: Maximum external
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    P2423DE P2723DE Video input signals • HDMI 1.4/DisplayPort 1.4*, 600 mV for each differential line, 100 ohm input impedance per differential pair AC input voltage/ frequency/current • USB-C (with DP alternate mode) signal input support is expressed or implied. 18 │ About your monitor
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    NOTE: This monitor is ENERGY STAR certified. This product qualifies for ENERGY STAR in the factory default settings which can be restored by " default settings or enabling other features may increase power consumption that could exceed the ENERGY STAR specified limit. About your monitor │ 19
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    Model P2423DE P2723DE Signal cable type • Digital: DisplayPort, 20 pins • Digital: HDMI, 19 pins (cable not included) • Universal Series Bus: Type-C, 24 pins NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does
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    Weight without stand 3.92 kg (8.64 lb) assembly (For wall mount or VESA mount considerations - no cables) 5.07 kg (11.18 lb) Weight of stand assembly 1.63 kg (3.59 lb) 1.84 kg (4.06 lb) Front-frame gloss Black frame 2-4 gloss units About your monitor │ 21
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    Environmental characteristics Model P2423DE P2723DE Compliant Standards • ENERGY STAR certified monitor. • EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country. • RoHS-compliant. • TCO Certified & TCO Certified Edge. •
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    (n) 11 GND 12 ML0 (p) 13 GND 14 GND 15 AUX (p) 16 GND 17 AUX (n) 18 Hot Plug Detect 19 Re-PWR 20 +3.3 V DP_PWR About your monitor │ 23
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    12 ML3 (n) 13 CONFIG1 14 CONFIG2 15 AUX CH (p) 16 GND 17 AUX CH (n) 18 Hot Plug Detect 19 Return 20 DP_PWR 24 │ About your monitor
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    CEC 14 Reserved (N.C. on device) 15 DDC CLOCK (SCL) 16 DDC DATA (SDA) 17 DDC/CEC Ground 18 +5 V POWER 19 HOT PLUG DETECT About your monitor │ 25
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    gives you information about the USB ports that are available on the monitor. SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Transfer speed SuperSpeed High speed Full speed Data rate 5 Gbps 480 Mbps 12 Mbps Maximum power supported (each port) 4.5 W 4.5 W 4.5 W USB-C Video USB-C Data Power Delivery (PD
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    USB downstream connector Pin 9-pin side of the number connector 1 VCC 2 D- 3 D+ 4 GND 5 SSRX- 6 SSRX+ 7 GND 8 SSTX- 9 SSTX+ About your monitor │ 27
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    Gen1) functionality requires a SuperSpeed USB 5 Gbps (USB 3.2 Gen1)-capable computer. NOTE: The USB ports on the monitor work only when the monitor is turned On or in power save mode. If you turn Off the monitor and then turn it On, the attached peripherals may take a few seconds to resume normal
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    RJ45 port (connector side) Pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Signal CT TD1+ TD1- TD2+ TD2TD3+ TD3TD4+ TD4GND GREEN GREEN GREEN_AMBER GREEN_AMBER About your monitor │ 29
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    is available for download at www.dell.com/support under the "Driver and download" This LAN port is 1000Base-T IEEE 802.3az compliant, supporting Mac Address (Printed on model label) Pass-thru (MAPT PXE Boot function [UEFI PXE Boot is not supported on Dell Desktop PC's (except for OptiPlex 7090/3090
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    . Speed indicator: • Amber On - 1000 Mbps • Green On - 100 Mbps • Off - 10 Mbps NOTE: The RJ45 cable is non in-box standard accessory. About your monitor │ 31
  • Dell P2423DE | USB-C Monitor Users Guide - Page 32
    state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at www.dell.com/pixelguidelines. Ergonomics CAUTION: Improper or prolonged usage of keyboard may result in injury. CAUTION: Viewing the
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    lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower-back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse
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    safely when lifting or moving it, observe the following guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. • Place the monitor in the original box with the original packing materials. • Hold the bottom edge and the
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    power cable from the electrical outlet. For best practices, follow the instructions in the list below when unpacking, cleaning, or handling your monitor: • To clean the Dell monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution
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    a Customer Induced Damage (CID). CID is not covered under the standard Dell warranty. • If you notice white powder when you unpack your monitor, wipe it off with a cloth. • Handle your monitor with care as a dark-colored monitor may get scratched and show white scuff marks more than a light-colored
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    . If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. To attach the monitor stand: 1. Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it. 2. Remove the stand
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    of the stand to the groove on the back of the display. b. Press the stand down till it snaps into place. 38 │ Setting up the monitor
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    8. Hold the stand riser and lift the monitor carefully, then place it on a flat surface. NOTE: Lift the monitor carefully to prevent it from slipping or falling. 9. Remove the cover from the monitor. Setting up the monitor │ 39
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    begin any of the procedures in this section, follow the Safety instructions. NOTE: Dell monitors are designed to work optimally with Dell supplied inbox cables. Dell does not guarantee the video quality and performance if non-Dell cables are used. NOTE: Route the cables through the cable-management
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    to DisplayPort) cable Connecting the USB-C (C-A) cable USB-A Connecting the USB-C (C-C) cable NOTE: Use the USB-C (C-C) cable shipped with monitor only. • This port supports DisplayPort Alternate Mode (DP1.4 standard only). • The USB-C power delivery compliant port (PD Version 3.0) delivers up to 90
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    to DP1.4 with MST option. NOTE: Remove the rubber plug when using DP out connector. Connecting the monitor for USB-C Multi-Stream Transport (MST) function NOTE: The maximum number of supported monitors via MST is subjected to the bandwidth of the USB-C source. NOTE: Remove the rubber plug when
  • Dell P2423DE | USB-C Monitor Users Guide - Page 43
    Connecting the RJ45 cable (optional) NOTE: The RJ45 cable is not an in-box standard accessory. Setting up the monitor │ 43
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    Button Sync (DPBS) feature to allow you to control PC system power state from the monitor power button. This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over USB-C interface. To make sure the DPBS function works for the first time, perform
  • Dell P2423DE | USB-C Monitor Users Guide - Page 45
    2. Select Hardware and Sound, followed by Power Options. 3. Go to System Settings. Setting up the monitor │ 45
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    options for selection, namely Do nothing/Sleep/Hibernate/Shut down. You can select Sleep/Hibernate/Shut down. NOTE: Do not select "Do nothing", otherwise the monitor power button will not be able to sync with PC system power state. 46 │ Setting up the
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    You can power the Dell PC* Ultra platform using its DC adaptor jack. Alternatively, you can power the Dell PC* Ultra platform using the monitor's USB-C cable via Power Delivery (PD); please set USB-C Charging 90W to On in Off Mode. *Ensure to check the Dell PC for DPBS supportability. Setting up the
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    Using DPBS function Waking on the USB-C cable When you connect the USB-C cable, the Monitor/PC state is as follows: *Not all Dell PC systems support to wake up the platform via the monitor. *After connect the USB-C cable, tap on Keyboard or moving the mouse for the system to continue its boot up
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    power state are both ON, press and hold the monitor power button for 4 seconds, the screen prompt will ask if you would like to shut down the PC. • When the monitor and the PC power state are both ON, press and hold the monitor power button for 10 seconds, the PC will shut
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    state, and the PC system power state is in sync with Monitor 1 power button. When you press Monitor 1 or PC power button, both Monitor 1 and PC turns ON. Meanwhile, Monitor 2 will remain OFF. You need to manually press the power button on Monitor 2 to turn it ON. Similarly, a PC is connected to two
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    sync with the PC. When the PC and two monitors are in an initial ON power state, pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2. *Ensure to check the Dell PC for DPBS supportability. NOTE: DPBS only supports the USB-C upstream port. Setting up the
  • Dell P2423DE | USB-C Monitor Users Guide - Page 52
    Ensure to set USB-C Charging 90W to On in Off Mode. When the PC and two monitors are in an initial OFF power state, pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor 1, and Monitor 2. 52 │ Setting up the monitor
  • Dell P2423DE | USB-C Monitor Users Guide - Page 53
    using Kensington lock (optional) The security lock slot is located at the bottom of the monitor. (see Security lock slot). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (sold separately), see the documentation that is shipped
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    and handle it carefully. NOTE: The following steps are specifically for removing the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand. To remove the stand: 1. Place the
  • Dell P2423DE | USB-C Monitor Users Guide - Page 55
    DELL Flat Panel Monitor /Monitor Chine www.dell.com/regulatory_compliance 신청인:DELL Service Code: 123 456 789 0 S/N: CN-0NJ5MJTV200-1C1-001LA00 Q40G027N-700-XXA DELL Flat Panel Monitor /Monitor Chine www.dell.com/ DELL See Removing the monitor stand. 3. mount the monitor on the
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    . Using the joystick control Use the joystick control on the rear of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick to launch the Menu Launcher. 2. Move the joystick up/down/left/right to toggle between
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    functions: Joystick Description 1 To choose an input source from the list of video Shortcut key/ Input signals that may be connected to your monitor. Source 2 To choose a preferred color mode from the list of Shortcut key/ Preset preset modes. Modes 3 To access the adjustment sliders of
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    level in the Menu list, Right Right arrow will go to the next level. 5 Press the joystick to confirm your selection. OK 58 │ Operating the monitor
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    the settings and then wait for the OSD menu to disappear. 1. Select the icon to launch the OSD and display the main menu. 2X Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others 75% 75% Exit 2. Press the and directions to move between the setting options. As you
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    Icon Menu and Submenus Brightness/ Contrast Description Use this menu to activate Brightness/Contrast adjustment. 2X Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others 75% 75% Exit Brightness Contrast Brightness adjusts the luminance of the backlight. Press the
  • Dell P2423DE | USB-C Monitor Users Guide - Page 61
    Input Source Selects between the different video signals that may be connected to your monitor. 2X Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others USB-C 90W DP HDMI selection. NOTE: The option is available only when Auto Select is on. Operating the monitor │ 61
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    applicable for the input names shown in the warning messages and Display Info. Resets your monitor input settings to the factory settings. Adjusts the color setting mode. 2X Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others Preset Modes Input Color Format Reset Color
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    Standard Movie Game Warm Cool Custom Cool Exit • Standard: Loads the monitor's default color settings. This is the default preset mode. • screen appears cooler with a blue tint. • Custom Color: Allows you to manually adjust the color settings. Move the joystick to adjust the R/G/B color values and
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    input mode to: • RGB: Select this option if your monitor is connected to a computer or a media player that supports RGB output. • YCbCr: Select this option if your media player supports only YCbCr output. 2X Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others Preset
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    to increase the colorful appearance of the video image. NOTE: Saturation adjustment is available only when you select Movie or Game preset mode. Resets your monitor's color settings to the factory settings. Operating the
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    Display Use the display to adjust image. 2X Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others Aspect Ratio Sharpness Response Time MST USB-C port/ DisplayPort. Reset Display Resets all display settings to the factory preset values. 66 │ Operating the monitor
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    of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen and so on. 2X Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others Language Rotation Transparency Timer Lock Reset Menu English Select 20 20s Disable Exit Language Rotation
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    going into Standby mode. Pressing or move the joystick (except the power button) on the rear panel of the monitor may also wake up the monitor after it goes into Standby mode. Reset Resets all settings under the Personalize menu to the Personalization factory preset values. 68 │ Operating
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    the OSD settings, such as the DDC/CI, LCD conditioning, and so on. 2X Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others Display Info DDC/CI LCD Conditioning Firmware Service Tag Self-Diagnostic Reset Others Factory Reset Select On O XXXXXX XXXXXXX Select ENERGY STAR
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    Factory Reset Exit Firmware Displays the firmware version of your monitor. Service Tag Displays the service tag of your monitor. This string is required when you look for phone support, check your warranty status, update drivers on Dell's website, etc. Self-Diagnostic Allows you to check if your
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    bottom right corner of the display. NOTE: The unlock menu can be accessed when the Menu and Power buttons are in locked state. Operating the monitor │ 71
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    Left or Right direction for four seconds. The unlock menu appears. 2. Select the unlock icon to unlock the buttons on the display. 72 │ Operating the monitor
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    OSD warning messages When the monitor does not support a particular resolution mode, you will see the following message: 2560x1440, This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See monitor specifications for the Horizontal and Vertical
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    not appear the next time you change the settings of these features. When you perform a factory reset, the message will appear again. 74 │ Operating the monitor
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    mode, the following message will appear depending on the selected input: Activate the computer and the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the display will go into Standby mode in 4 minutes. www.dell.com/P2X23DE or Operating the monitor │ 75
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    will go into Standby mode in 4 minutes. www.dell.com/P2X23DE NOTE: The message may be slightly different according to the connected input signal. When the monitor is under DP/HDMI input and a USB-C (C-C) cable is connected to a notebook that supports DP Alternate Mode, if Auto Select for USB-C is
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    You will see the following message before the Lock function is activated: NOTE: The message may be slightly different according to the selected settings. When Factory Reset is selected, the following message appears: Operating the monitor │ 77
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    , the following message appears. When Yes is selected, the following message appears. 2X Monitor Select 'Yes' to enable the following function(s): Always on USB-C Charging Other USB of the functions can be changed in the Menu. See Troubleshooting for more information. 78 │ Operating the monitor
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    and click Display settings. 2. If you have more than one monitor connected, ensure to select P2423DE/ P2723DE. 3. Click the Display Resolution dropdown list and select : If you have a Dell desktop or laptop: • Go to https://www.dell.com/support, enter your service tag, and download the latest
  • Dell P2423DE | USB-C Monitor Users Guide - Page 80
    are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. Tilt, swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle. NOTE: The stand is not installed at the
  • Dell P2423DE | USB-C Monitor Users Guide - Page 81
    Rotating the monitor Before you rotate the monitor, your monitor should be fully vertically extended (Vertical Extension) and fully tilted up to avoid hitting the bottom edge of the monitor. Rotate clockwise Operating the monitor │ 81
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    : To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver
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    the Rotation Display Settings of your system. NOTE: If you are using the monitor with a non-Dell computer, you need to go to the graphics driver website or your computer not working correctly, go to www.dell.com/support and download the latest driver for your graphics card. Operating the
  • Dell P2423DE | USB-C Monitor Users Guide - Page 84
    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-Test Your monitor provides a self-test feature that allows you to check if your monitor is functioning properly. If your monitor and computer are properly connected but the monitor
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    go into Standby mode in 4 minutes. www.dell.com/P2X23DE NOTE: The message may be slightly different you determine if any screen abnormality you experience is an inherent problem with your monitor, or with your computer and video card. To run the built to open Main Menu. odes Troubleshooting │ 85
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    process. 2X Monitor Brightness/Contrast Display Info Input Source DDC/CI Color LCD Conditioning Display Firmware Menu Personalize Service Tag Self- abnormalities upon using the BID tool, the monitor is functioning properly. Please check the video card and computer. 86 │ Troubleshooting
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    extension cables. • Reset the monitor to Factory Settings (Factory Reset). • Change the video resolution to the correct aspect ratio. • Reset the monitor to Factory Settings (Factory Reset). • Check environmental factors. • Relocate the monitor and test in another room. Troubleshooting │ 87
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    . • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/pixelguidelines. • Cycle power On-Off. • Pixel that is permanently off is a natural defect that can occur in
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    any troubleshooting steps. • Contact Dell immediately. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Reset the monitor to Factory Settings (Factory Reset). • Perform monitor self-test feature check to determine if the intermittent problem
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    use a dynamically changing screensaver. Product specific problems Specific Symptoms What you experience Possible Solutions Screen monitor to Factory Settings (Factory Reset). Cannot adjust the monitor with the joystick OSD does not appear on the screen • Turn Off the monitor Troubleshooting
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    is set to Enabled. • Ensure that the Ethernet cable is connected securely on the monitor and the hub/router/ firewall. • Check the status LED of the Ethernet cable to from the monitor. Then, power on the computer and plug the power cord and the USB-C cable into the monitor. Troubleshooting │ 91
  • Dell P2423DE | USB-C Monitor Users Guide - Page 92
    with the USB-C specification. The USB-C port supports USB 3.2 Gen1 and an output of 90 W. • Check that you use the USB-C cable shipped with your monitor. SuperSpeed USB 5 • Check that your computer the USB peripherals (downstream connector). • Reboot the computer. 92 │ Troubleshooting
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    possible to the wireless USB peripherals. • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.2 port. Troubleshooting │ 93
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    for energy label and product information sheet P2423DE: https://eprel.ec.europa.eu/qr/1057583 P2723DE: https://eprel.ec.europa.eu/qr/1057602 Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www. dell.com/contactdell. NOTE: Availability varies by country
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Monitor Model: P2423DE/P2723DE
Regulatory Model: P2423DEc/P2723DEc
Dell USB-C Monitor
P2423DE/P2723DE
User’s Guide