Dell P2424HEB Video Conferencing Monitor Simplified Service Manual
Dell P2424HEB Manual
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Dell P2424HEB manual content summary:
- Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 1
Service Manual - P2424HEB Version: 01 Date: 2023/09/05 - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 2
the safe, reliable operation of all series products. The service providers recommended by vender should be aware of notices listed in this service manual in order to minimize the risk of personal injury when perform service procedures. Furthermore, the possible existed improper repairing method may - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 3
power supply (if applicable), contact Dell: 1. Go to https://www.dell.com/support. 2. Verify your country or region in the Choose A Country/Region drop-down menu to the country dropdown. 4. Select the appropriate service or support link based on your need. 5. Choose the method of contacting Dell that - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 4
3. Wiring Connectivity Diagram P2424HEB Panel: 27 inch 1920*1080 Manual Shutter 4M RGB+IR camera +TOF 2 Digital Mic PW R& LED D river BD AC In HDMI1.4 DP In 1.2 HDCP1.4 HDCP 1.4 DP Out1.2 HDCP1.4 USB-C Up DP1.4 U - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 5
4. How to connect and disconnect power cable/ connectivity cable WARNING: To change power cable/ connectivity cable, switch off power before unplugging the cable and replugging in required cable. - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 6
4. How to connect and disconnect power cable/ connectivity cable - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 7
4. How to connect and disconnect power cable/ connectivity cable - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 8
5. Disassembly and Assembly Procedures NOTE: This "Disassembly and Assembly Procedures" is for EMEA only, not for other regions. Please note that Dell will deem warranty void if any disassembly is done on the monitors. Tool Required: List the type and size of the tools that would typically can be - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 9
5. Disassembly and Assembly Procedures Use a Philips-head screwdriver to remove 1pcs screw for unlocking the USB unit with the middle frame, then disconnect the two USB cables and Mic S7 cable away from the connectors of main board. Release the USB board away from the hook of the middle frame. (No - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 10
5. Disassembly and Assembly Procedures Release the assembled camera unit from the S13 probers of the middle frame and put it aside for later disassembling. Use a Philips-head screwdriver to remove 4pcs screws for unlocking the left and right Mic boards S16 with the middle frame, then release the - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 11
5. Disassembly and Assembly Procedures Remove the Mylar tape from the hooks of the S18 bracket chassis. Use a Philips-head screwdriver to remove 7pcs screws for interface board and power board. Turn S19 over the bracket and disconnect the camera cable. (No.1 screw size=M4x8, Torque=7.5±0.5kgfxcm; - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 12
5. Disassembly and Assembly Procedures 5.2 Assembly Procedures: Place a bracket chassis base on a protective S1 cushion, then stick 7pcs Silicon sheets on the positions as the picture below shown. Turn over the bracket chassis, and then take 1pcs S4 black mylar to insert the hooks of the bracket - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 13
5. Disassembly and Assembly Procedures Take 1pcs middle frame with speaker cover, then put the middle frame and locate the Mic boards to the correct positions, then use a Philips-head screwdriver S8 to lock 4pcs screws for locking the left and right Mic boards as the picture below shown. (No.1~4 - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 14
5. Disassembly and Assembly Procedures Take 1pcs camera unit assembled in LCM line, then S11 locate the camera unit into the pins of the middle frame. Connect the camera cable to the camera board, then use a Philips-head screwdriver to tighten 4pcs S14 screws for locking the camera unit with the - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 15
5. Disassembly and Assembly Procedures Take 1pcs USB board, 2pcs cables and 1pcs conductive foam. Connect the 2pcs cables to the S17 connectors of the USB board, then turn over the board and paste the conductive foam on the back of the USB board. Use a Philips-head screwdriver to tighten 2pcs - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 16
5. Disassembly and Assembly Procedures Move the assembled rear cover close to the panel unit, then connect the joystick cable to the connector of interface board. Put down the rear S23 cover and push the rear cover on the positions marked as the picture below shown for mechanisms engagement. Lift - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 17
6. Trouble Shooting Instructions Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self 4 minutes. Dell.com/support/P2424HEB or No USB-C Cable The display will go into Standby Mode in 4 minutes. Dell.com/support/P2424HEB 4. This box also - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 18
6. Trouble Shooting Instructions Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. 24 Monitor Brightness/Contrast Input Source - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 19
Trouble Shooting Instructions Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common Symptoms No Video/ Power LED o No Video/ Power LED on Missing Pixels Stuck-on Pixels Brightness Problems Dell Support - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 20
6. Trouble Shooting Instructions Common Symptoms What you experience Possible solutions Intermittent Problems Monitor malfunctions on & o • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Missing Color Picture missing color • Perform - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 21
6. Trouble Shooting Instructions Product speci c problems Problem What you experience Possible solutions Download and install the latest graphics card driver. • Some DP 1.1a graphics card cannot support DP 1.2/1.4 monitors. No image when using USB Type-C connection to computer, laptop, and so - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 22
6. Trouble Shooting Instructions Problem No charging when using USB Type-C connection to is not Prime mode No network connection Network dropped or Intermittent Possible solutions • Verify if the device can support one of 5 V/9 V/15 V/20 V charging pro les. • Verify if the Notebook requires a > - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 23
6. Trouble Shooting Instructions Problem What you experience The LAN port is OS setting or not functioning cable connection issue Monitor buttons (Mute / Volume down / Volume up / Hookswitch) not working - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 24
6. Trouble Shooting Instructions Problem What you experience Possible solutions When press either Volume down / Volume up or Mute button, LED not blink When press either Volume down / Volume up - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 25
6. Trouble Shooting Instructions Problem Webcam is not detected What you experience Webcam is not detected in the Windows Device Manager Webcam Could not detect cannot connect Monitor camera / / Webcam - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 26
6. Trouble Shooting Instructions Problem Microphone volume is low / sounds soft What you experience Microphone volume is low / sounds soft to the other participant when in audio/video call Possible - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 27
6. Trouble Shooting Instructions Problem Webcam image looks blurry Teams Microphone volume What you experience Possible solutions Webcam image appears blurry / not clear. • Use a clean and slightly damp cloth to - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 28
6. Trouble Shooting Instructions Problem What you experience Possible solutions The USB device Platform connect • Exceed USB hub topology cannot work to dock with • Workaround: on 2nd monitor USB-C cable. - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 29
6. Trouble Shooting Instructions Problem What you Possible solutions experience The wireless Connect show black screen. closing. Microsoft® Teams® / Skype for Business® speci c problems Problem The Teams button is not working What you Possible solutions experience Short press • Ensure - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 30
6. Trouble Shooting Instructions Universal Serial Bus (USB) speci c problems Speci c Symptoms What you experience Possible solutions USB interface is USB peripherals not working are not working • Check that your display is turned ON. • Reconnect - Dell P2424HEB | Video Conferencing Monitor Simplified Service Manual - Page 31
6. Trouble Shooting Instructions Problem The Hookswitch button is not working The Mute button is not working Webcam no image Webcam being occupied What you experience Possible solutions Short press
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Version: 01
Date: 2023/09/05
Service Manual - P2424HEB