Dell P2424HT Touch USB-C Hub Monitor Users Guide
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- Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 1
Dell Touch USB-C Hub Monitor P2424HT User's Guide Monitor Model: P2424HT Regulatory Model: P2424HTc - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 2
information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 3
Safety instructions 6 About your monitor 7 Package contents 7 Product features 9 Identifying parts and controls 10 Front view 10 Top view 10 Back view 11 Side view 12 Bottom view 13 Monitor specifications 15 *Dell Display Manager 17 Touch 18 Resolution specifications 18 Supported video - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 4
Plug and play capability 39 LCD monitor quality and pixel policy 39 Ergonomics 40 Handling and moving your display 41 Maintenance guidelines 43 Cleaning your monitor 43 Setting up the monitor 44 Attaching the stand 44 Routing the Cables 48 Setting up the monitor 49 Attaching the Cable - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 5
lock 85 OSD warning messages 87 Setting the maximum resolution 93 Troubleshooting 94 Self-Test 94 Built-in diagnostics 95 Common problems 97 Touchscreen Problems 102 Universal Serial Bus (USB) specific problems 103 Regulatory information 105 FCC notices (U.S. Only) and other regulatory - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 6
of listening to audio at high volume through the headphones (on monitor that support it) may cause damage to your hearing ability. • Place the monitor on in the wall mounting section of the User's Guide. For information on safety instructions, see the Safety, Environmental, and Regulatory Information - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 7
About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some items may be optional and may not ship with your monitor. Some features may - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 8
meter) Super speed USB 5 Gbps (USB 3.2 Gen1) Type-C to Type-A upstream cable (C-A cable) (1.8 meters) • Quick Setup Guide • Safety, Environmental and Regulatory Information HDMI* = Supports up to FHD 1920 x 1080 @ 60Hz as per specified in HDMI 1.4. **Please check with the respective country sales - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 9
backlight. The monitor features include: • 60.47 cm (23.8 in.) viewable area display (measured diagonally). • 1920 x 1080 resolution, with full-screen support for lower resolutions. • Built-in Mono Speaker (3 W) x 1. • 10-point Touch for Windows and MacOS, 3-point Touch for Linux. • Color gamut of - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 10
Identifying parts and controls Front view 1 Label 1 Power LED indicator Description Solid white light indicates that the monitor is turned on and functioning normally. Blinking white light indicates that the monitor is in Standby Mode. Top view Label 1 Built-in speaker. 1 Description 10 │ - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 11
4 Joystick 5 Power On/Off button 6 Barcode, serial number, and Service Tag label 7 Cable hook 8 Cable routing label 9 Quick Access Door on or off. Contains monitor details and support information. Refer to this label if you need to contact Dell for technical support. Use to route cables. Shows how - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 12
Description 1 USB 3.2 downstream port 2 USB-C downstream port Use Port with battery icon supports BC 1.2. Connect the USB-C (C-C) or (C-A) cable that came with your monitor to the computer. The SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-C port supports 5 V/3 A. 12 │ About your monitor - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 13
. Once this cable is connected, you can use the USB downstream connectors on the monitor and the touch screen function on the monitor. This port supports USB Power Delivery, Data, and DisplayPort video signal. The SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-C port - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 14
8 Audio line-out port Connect speakers to playback audio coming through HDMI or DP audio channels. Only supports 2-channel audio. NOTE: The audio line-out port does not support headphones. WARNING: Excessive sound pressure from earphones or headphones can cause hearing damage or loss. 9 RJ45 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 15
Monitor specifications Screen type Panel type Aspect ratio Active matrix - TFT LCD In-Plane Switching Technology 16:9 Viewable image Diagonal 604.70 mm (23.80 in.) Horizontal, Active Area 527.04 mm (20.75 in.) Vertical, Active Area 296.46 mm (11.67 in.) Area Native resolution and refresh rate - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 16
up to FHD 1920 x 1080@60 Hz) • 1 x DisplayPort version 1.2 (HDCP 1.4) (Supports up to FHD 1920 x 1080@60 Hz) • 1 x USB-C 3.2 Gen1 upstream port (Alternate mode with DisplayPort 1.2, HBR, Power Delivery PD up to 90 W) • 2 x SuperSpeed USB 5 Gbps ( - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 17
features for IT admins. For more information on Dell Display Manager, visit https://www.dell.com/support/ddm You can download the software from this link and find detailed user guide of the software and knowledge base article under the documentation tab. Dell Display Manager User Interface About - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 18
Latex) Windows 10 & 11, MacOS and Linux compatible. (iPadOS/iOS/Andriod OS are not supported) (Refer to https://www.dell.com/support/home for related drivers and OS compatibility guide) Resolution specifications Mode Horizontal scan range Vertical scan range Maximum preset resolution 30 kHz to 88 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 19
Preset display modes Display Mode IBM, 720 x 400 VESA, 640 x 480 VESA, 640 x 480 VESA, 800 x 600 VESA, 800 x 600 VESA, 1024 x 768 VESA, 1024 x 768 VESA, 1152 x 864 VESA, 1280 x 1024 VESA, 1280 x 1024 VESA, 1600 x 900 CTA, 1920 x 1080 Horizontal Frequency (kHz) 31.50 31.50 37.50 37.90 46.90 48.40 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 20
• 240 V: 60 A (Max.) at 0°C (cold start) • 0.3 W (Off mode)1 • 0.5 W (Standby Mode)1 • 18 W (On mode)1 • 190 W (Max.)2 • 17.75 W (Pon)3 • 58.98 kWh (TEC) HDMI* = Supports up to FHD 1920 x 1080 @ 60Hz as per specified in HDMI 1.4. 1 As defined in EU 2019/2021 and EU 2019/2013. 2 Max brightness - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 21
NOTE: This monitor is ENERGY STAR certified. This product qualifies for ENERGY STAR in the factory default settings which can be restored by "Factory Reset" function in the OSD menu. Changing the factory default settings or enabling other features may increase power consumption that could exceed the - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 22
Physical characteristics Signal cable type • Digital: DisplayPort, 20 pins • Digital: HDMI, 19 pins (cable not included) • Universal Series Bus: Type-C, 24 pins NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 23
Weight Weight with packaging 10.78 kg (23.77 lbs) Weight with stand assembly 8.39 kg (18.50 lbs) and cables Weight without stand 3.86 kg (8.51 lbs) assembly (For wall mount or VESA mount considerations - no cables) Weight of stand assembly 4.00 kg (8.82 lbs) Front-frame gloss Black frame - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 24
Environmental characteristics Compliant Standards • ENERGY STAR certified monitor. • EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country. • RoHS-compliant. • TCO Certified and TCO Certified Edge. • BFR/PVC free monitor ( - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 25
Pin assignments DisplayPort connector Pin 20-pin side of the number connected signal cable 1 ML3 (n) 2 GND 3 ML3 (p) 4 ML2 (n) 5 GND 6 ML2 (p) 7 ML1 (n) 8 GND 9 ML1 (p) 10 ML0 (n) 11 GND 12 ML0 (p) 13 GND 14 GND 15 AUX (p) 16 GND 17 AUX (n) 18 Hot Plug Detect 19 Re-PWR 20 +3.3 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 26
HDMI connector Pin 19-pin side of the number connected signal cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 CEC 14 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 27
USB 5 Gbps (USB 3.2 Gen1) Transfer speed SuperSpeed High speed Full speed Data rate 5 Gbps 480 Mbps 12 Mbps Maximum power supported (each port) 4.5 W 4.5 W 4.5 W USB-C Video USB-C Data Power Delivery (PD) Description DisplayPort 1.2 SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Up to 90 W About - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 28
USB downstream connector Pin 9-pin side of the number connector 1 VCC 2 D- 3 D+ 4 GND 5 SSRX- 6 SSRX+ 7 GND 8 SSTX- 9 SSTX+ 28 │ About your monitor - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 29
USB-C connector Pin number A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 Signal name GND TX1+ TX1VBUS CC1 D+ DSBU1 VBUS RX2RX2+ GND Pin number B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 Signal name GND TX2+ TX2VBUS CC2 D+ DSBU1 VBUS RX1RX1+ GND USB ports • 1 USB-C upstream - bottom • 2 SuperSpeed USB 5 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 30
RJ45 port (connector side) Pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Signal CT TD1+ TD1TD2+ TD2TD3+ TD3TD4+ TD4GND GREEN GREEN GREEN_AMBER GREEN_AMBER 30 │ About your monitor - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 31
label) Pass-thru (MAPT), Wake-on-LAN (WOL) from standby mode (S3/S4/S5 only) and UEFI* PXE Boot function [UEFI PXE Boot is not supported on Dell Desktop PC's (except for OptiPlex 7090/3090 Ultra Desktop)], these 3 features depend on BIOS settings and version of the OS. Functionality may vary - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 32
mode. Touch Tool Utility installation To download utility in the Dell.com website. Please refer to the following link: www.dell.com/support The user guide for the utility as following information. Touch Mode: 10 finger touch available. Mouse Mode: touch within mouse pointer. How to Use: If - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 33
Multi Touch Monitor support touch identify and setting Setting in Windows 10 and Windows 11: 1. Search for "Control Panel" in your laptop or Desktop tool bar. About your monitor │ 33 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 34
2. Click " Hardware and Sound". 3. Click " Tablet PC settings" - "Calibrate the screen for pen or touch input". 34 │ About your monitor - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 35
4. Click "Setup". About your monitor │ 35 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 36
5. Identify pen or touch input screens - Select →Touch input. 6. Follow the indication of your system to identify the multi touch. a. If the monitor matches to the one you want, please use your finger touch the monitor. b. If the monitor dose not match to the one you want, please press "enter" to - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 37
2. Identifying each touch monitors follow the indication. Touch and hold the cross until the circle turns blue. If this is not a touch screen click next with a mouse or type Option+x. About your monitor │ 37 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 38
3. Click the Console in UPDD Daemon to select which P2424HT as main display to be a main controller. 38 │ About your monitor - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 39
Plug and play capability You can connect the monitor to any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 40
the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower-back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse. • Always leave space to rest - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 41
• When sitting, ensure that the weight of your legs is on your feet and not on the front portion of your seat. Adjust your chair's height or use a footrest if necessary to maintain a proper posture. • Vary your work activities. Try to organize your work so that you do not have to sit and work for - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 42
• When lifting or moving the monitor, ensure that the screen is facing away from you. Do not press on the display area to avoid any scratches or damage. • When transporting the monitor, avoid any sudden shock or vibration to it. • When lifting or moving the monitor, do not turn the monitor upside - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 43
cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the instructions in the list below when unpacking, cleaning, or handling your monitor: • Use a clean cloth that is slightly dampened with water to clean - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 44
Setting up the monitor Attaching the stand NOTE: The stand is not installed at the factory when shipped. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 45
NOTE: Before attaching the stand assembly to the display, ensure that the front plate flap is opened to allow space for assembly. 4. Lift the cover, as shown, to access the VESA area for stand assembly. 5. Attach the stand riser to the display. a. Insert the two tabs on the upper part of the stand - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 46
6. Align the stand base protruded blocks to the matching slot on the stand. 7. Insert the stand base blocks fully into the stand slot. 8. Lift the screw handle and turn the screw clockwise. 9. After fully tightening the screw, fold the screw handle flat within the recess. 10. Hold the stand riser - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 47
11. Remove the cover from the monitor. NOTE: Save the EPE foam cover as a protective blanket when placing the monitor facing downward when attaching the cables. Setting up the monitor │ 47 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 48
3 2 3 2 Routing the Cables CAUTION: Place monitor on a flat, clean, and soft surface to avoid scratching the display panel. You can use the EPE foam cover as a protective blanket. 1 • Spread the monitor protective cover on a flat surface. • Place the monitor with its front facing downward on it. • - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 49
Setting up the monitor 1. Your PC connectivity supported by P2424HT Use case Port logo (for reference) Case1. Notebook has USB-C port(s) selected platform only. Check in dell.com for DPBS compatibility models. (4) If USB-C docking supports PC charging as well. Setting up the monitor │ 49 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 50
Attaching the Cable Cover To attach the cable cover: • Place the cable cover on card slot. • Follow the direction of arrow and push the cable cover till it snaps into place. 50 │ Setting up the monitor - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 51
Using the Tilt, Swivel and Slant NOTE: The graphics are used for the purpose of illustration only. The appearance of the package cushion may vary. Tilt With the stand attached to the monitor, you can tilt the monitor for the most comfortable viewing angle and working angle for touch input. Tilt - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 52
Slant adjust Slant adjust angle between +4°~ -4°. 4° 4° NOTE: The stand is detached when the monitor is shipped from the factory. 52 │ Setting up the monitor - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 53
of the procedures in this section, follow the Safety instructions. NOTE: Dell monitors are designed to work optimally with -C NOTE: Use the USB-C (C-C) cable shipped with monitor only. • This port supports DisplayPort Alternate Mode (DP1.2 standard only). • The USB-C power delivery compliant port - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 54
USB C-C or USB C-A cable. Connecting the DisplayPort (DisplayPort to DisplayPort) cable HDMI USB-C DP 1.2 DP 1.2 Connecting the HDMI cable (optional) HDMI USB-C HDMI* HDMI* HDMI* = Supports up to FHD 1920 x 1080 @ 60Hz as per specified in HDMI 1.4. 54 │ Setting up the monitor - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 55
3. Connect the power cables from your computer and monitor into a wall outlet. 2 Setting up the monitor │ 55 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 56
Use Quick Access Ports 1. Connect the USB-C (C-C) or USB-C (C-A) cable from your monitor to the computer. 2. Push down on quick access door center near inside opening till click sound. The door will be locked and keep open. 3. Connect USB cables or devices to the quick access ports. 4. After - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 57
) feature to allow you to control PC system power state from the monitor power button. This feature is only supported with Dell platforms which has built-in DPBS function, and is only supported over USB-C interface. USB-C USB-C To make sure the DPBS function works for the first time, perform the - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 58
2. Select Hardware and Sound, followed by Power Options. 3. Go to System Settings. 58 │ Setting up the monitor - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 59
4. In the drop-down menu of When I press the power button, there are a few options for selection, namely Do nothing/Sleep/Hibernate/Shut down. You can select Sleep/Hibernate/Shut down. NOTE: Do not select "Do nothing", otherwise the monitor power button will not be able to sync with PC system power - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 60
monitor's USB-C cable via Power Delivery (PD); please set USB-C Charging 90W to On in Off Mode. *Ensure to check the Dell PC for DPBS supportability. 60 │ Setting up the monitor - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 61
state of monitor (ON)* Initial system power state (OFF) USB-C New power state of system (ON)* Connect USB-C cable USB-C *Not all Dell PC systems support to wake up the platform via the monitor. *After connect the USB-C cable, tap on Keyboard or moving the mouse for the system to continue - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 62
When you press the monitor power button or PC power button, the Monitor/PC state is as follows: 1 2 Initial monitor power state (ON) USB-C New power state of monitor (OFF) Initial system power state (ON) New power state of system (OFF) USB-C Press PC/Monitor power button USB-C 1 USB-C - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 63
state, pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2. *Ensure to check the Dell PC for DPBS supportability. Setting up the monitor │ 63 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 64
NOTE: DPBS only supports the USB-C upstream port. System power state (ON) USB-C Port 1 USB-C USB-C Port 2 Monitor 1 USB-C Monitor 2 Press power button on Monitor 1 or 2 System power state (OFF) USB-C Port 1 USB-C Port 2 Monitor 1 Monitor 2 USB-C USB-C 64 │ Setting up the monitor - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 65
Ensure to set USB-C Charging 90W to On in Off Mode. When the PC and two monitors are in an initial OFF power state, pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor 1, and Monitor 2. System power state (OFF) USB-C Port 1 USB-C USB-C Port 2 Monitor 1 USB-C - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 66
Securing your monitor using Kensington lock (optional) The security lock slot is located at the bottom of the monitor. (see Security lock slot). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (sold separately), see the - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 67
for removing the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand. To remove the stand: 1. Place the monitor on a soft cloth or cushion. 2. Press and hold the stand release - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 68
XXXXXXXXXX DELL P2424HT 型号:P2424HT 100-240V 50/60Hz,2A Date of Mfg December. 2022 MAC address:XXXXXXXXXXXX SVC Tag: 1234567 Express Service Code: 123 456 789 0 S/N: CN-0N9FXXTV100-2C7-001LA00 Q40G024N-700-41A XX P 1 2 3 HDMI DELL P2424HT Flat Panel Monitor /Monitor Plano Panel - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 69
Operating the monitor CAUTION: Before using the monitor, it is recommended to fasten the stand riser to a wall using cable tie or a cord that can support the weight of the monitor in order to prevent the monitor from falling. Cable tie of Cord Cable tie of Cord Power on the monitor - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 70
Using the joystick control Use the joystick control on the rear of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick to launch the Menu Launcher. 2. Move the joystick up/down/left/right to toggle between options. 3. Press the joystick again to confirm the selection. 70 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 71
Using the On-Screen Display (OSD) menu Accessing the Menu Launcher When you toggle or press the joystick, the Menu Launcher appears to let you access the OSD main menu and shortcut functions. To select a function, move the joystick. The following table describes the Menu Launcher functions: - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 72
Using the navigation keys When the OSD main menu is active, move the joystick to configure the settings, following the navigation keys displayed below the OSD. Joystick Description 1 Use the Up direction to adjust (increase ranges) Up items in the OSD menu. 2 Use the Down direction to adjust - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 73
Accessing the menu system NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear. 1. Select the icon to launch the - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 74
Icon Menu and Submenus Brightness/ Contrast Description Use this menu to activate Brightness/Contrast adjustment. 24 Monitor Brightness/Contrast Input Source Color Display Audio Menu Personalize Others 75% 75% Exit Brightness Contrast Brightness adjusts the luminance of the backlight. Press - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 75
Input Source Selects between the different video signals that may be connected to your monitor. 24 Monitor Brightness/Contrast Input Source Color Display Audio Menu Personalize Others USB-C 90W DP HDMI Auto Select Auto Select for USB-C Rename Inputs Reset Input Source On Prompt for Multiple - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 76
Rename Inputs Allows you to specify a preset input name for the selected input source. The preset options are PC, PC 1, PC 2, Laptop, Laptop 1, and Laptop 2. The default setting is Off. NOTE: When you perform a rename for the USB-C input, the wattage value remains after the specified option, e.g., - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 77
with a red/yellow tint. • Cool: Presents colors at higher color temperatures. The screen appears cooler with a blue tint. • Custom Color: Allows you to manually adjust the color settings. Move the joystick to adjust the R/G/B color values and create your own preset color mode. Operating the monitor - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 78
mode to: • RGB: Select this option if your monitor is connected to a computer or a media player that supports RGB output. • YCbCr: Select this option if your media player supports only YCbCr output. 24 Monitor Brightness/Contrast Preset Modes Input Source Input Color Format RGB Color Hue - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 79
you to control PC system power state from the monitor power button. NOTE: This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over USB-C interface. Reset Display Resets all display settings to the factory preset values. Operating the monitor - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 80
Audio Menu Personalize Others Exit Volume Speaker Reset Audio NOTE: The default status of the speaker is off and users will need to enable them manually via the OSD settings. Volume adjusts the volume level of audio output. Press the direction to increase the volume and press the direction to - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 81
Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen and so on. 24 Monitor Brightness/Contrast Language English Input Source Transparency 20 Color Timer 20s Display Lock Disable Audio Reset Menu - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 82
Personalize 24 Monitor Brightness/Contrast Input Source Color Display Audio Menu Personalize Others Shortcut Key 1 Input Source Shortcut Key 2 Preset Modes Shortcut Key 3 Brightness/Contrast Power Button LED On in On Mode USB-C Charging 90W O in O Mode Other USB Charging O in Standby - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 83
, and so on. 24 Monitor Brightness/Contrast Input Source Color Display Audio Menu Personalize Others Display Info DDC/CI LCD Conditioning Firmware Service Tag Self-Diagnostic Reset Others Factory Reset Select On O XXXXXX XXXXXXX Select ENERGY STAR® Exit Display Info DDC/CI Displays the monitor - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 84
Others Others Factory Reset Exit Firmware Displays the firmware version of your monitor. Service Tag Displays the service tag of your monitor. This string is required when you look for phone support, check your warranty status, update drivers on Dell's website, etc. Self-Diagnostic Allows - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 85
Menu and Power button lock Prevents users to access or change OSD menu settings on the display. By default, the Menu and Power button lock setting is disabled. To access the lock menu, press and hold the Up or Down or Left or Right direction for four seconds. A lock menu appears at the bottom right - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 86
Select option: There are three lock options. Menu Description 1 Menu Buttons When Menu Buttons is selected, the OSD menu settings cannot be changed. All buttons are locked except Power button. 2 Power Button When Power Button is selected, the display cannot be turned off using the Power - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 87
OSD warning messages When the monitor does not support a particular resolution mode, you will see the following message: 1920x1080, This means that the monitor cannot synchronize with the signal that it is receiving from - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 88
When you adjust the Brightness level above the default level for the first time, the following message appears: NOTE: If you select Yes, the message will not appear the next time you change the Brightness setting. When you change the default setting of power saving features for the first time, such - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 89
When the monitor goes into Standby mode, the following message appears: Activate the computer and wake up the monitor to gain access to the OSD. The OSD functions only in the normal operation mode. If you press the joystick during the Standby mode, the following message will appear depending on the - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 90
different according to the connected input signal. When the monitor is under DP/HDMI input and a USB-C (C-C) cable is connected to a notebook that supports DP Alternate Mode, if Auto Select for USB-C is enabled, the following message appears: Select the primary use of the monitor's USB-C connection - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 91
You will see the following message before the Lock function is activated: NOTE: The message may be slightly different according to the selected settings. When Factory Reset is selected, the following message appears: Operating the monitor │ 91 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 92
will increase. When 'No' is selected, it will comply with ENERGY STAR requirements. Individual settings of the functions can be changed in the Menu. See Troubleshooting for more information. 92 │ Operating the monitor - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 93
. Depending on your computer, complete one of the following procedures: If you have a Dell desktop or laptop: • Go to https://www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer (laptop or desktop): • Go to the - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 94
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-Test Your monitor provides a self-test feature that allows you to check if your The display will go into Standby mode in 4 minutes. www.dell.com/P2424HT or 94 │ Troubleshooting - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 95
has a built-in diagnostic tool that helps you determine if any screen abnormality you experience is an inherent problem with your monitor, or with your computer and video card. To run the built-in diagnostics: 1. and move the Joystick up to select " " to open Main Menu. odes Troubleshooting │ 95 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 96
Contrast Display Info Input Source DDC/CI Color LCD Conditioning Display Firmware Audio Menu Service Tag Self-Diagnostic Select Personalize Reset Others Others Factory Reset Exit 4. When is functioning properly. Please check the video card and computer. 96 │ Troubleshooting - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 97
The following table contains general information about common monitor problems you might encounter and the possible solutions: Common Symptoms What you experience No Settings (Factory Reset). • Check environmental factors. • Relocate the monitor and test in another room. Troubleshooting │ 97 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 98
Stuck-on Pixels Brightness Problems Geometric Distortion Horizontal/ Vertical LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/pixelguidelines. • Cycle power On-Off. • Pixel that is the built-in diagnostics. 98 │ Troubleshooting - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 99
• Restart the computer in the safe mode. • Do not perform any troubleshooting steps. • Contact Dell immediately. • Ensure that the video cable connecting Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. • Perform monitor self-test feature - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 100
Mac Energy Saver setting. • Alternatively, use a dynamically changing screensaver. Product specific problems Specific Symptoms What you experience Possible Solutions Screen image is too Image is centered on video cable if necessary. • Reset the computer or video player. 100 │ Troubleshooting - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 101
-C cable and the power cord from the monitor. Then, power on the computer and plug the power cord and the USB-C cable into the monitor. Troubleshooting │ 101 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 102
Touchscreen Problems Specific the power adapter to allow auto‑recalibration of the touch module. • Make sure computer supports USB 2.0 or later. • If the display cannot be detected by the computer, Select Calibration. 3. Follow the instructions to recalibrate your screen 102 │ Troubleshooting - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 103
Bus (USB) specific problems Common symptoms USB interface is Check that the connected device is compliant with the USB-C specification. The USB-C port supports USB 3.2 Gen1 and an output of 90 W. • Check that you use the (downstream connector). • Reboot the computer. Troubleshooting │ 103 - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 104
to the wireless USB peripherals. • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.2 port. 104 │ Troubleshooting - Dell P2424HT | Touch USB-C Hub Monitor Users Guide - Page 105
: https://eprel.ec.europa.eu/qr/1465328 Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active
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Monitor Model: P2424HT
Regulatory Model: P2424HTc
Dell Touch USB-C Hub Monitor
P2424HT
User’s Guide