Dell P2425 Display Manager 2.3 for Windows Users Guide
Dell P2425 Manual
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- Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 1
Dell Display Manager for Windows Version 2.3 User's Guide - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 2
loss of data if instructions are not followed. NOTE: A NOTE indicates important information that helps you make better use of your computer. © 2022-2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 3
. . 22 Assigning shortcut keys 24 Managing multiple video inputs 25 Configuring the PIP/PBP mode 26 Assigning shortcut keys 28 Setting the monitor color preset mode 30 Auto change color preset when using specific application 31 Color management 33 Automatically adjust the ICC color profile - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 4
Automatically adjust the color based on ICC profile . . . . 34 Changing the ICC/ICM profile in Windows 34 Adjusting monitor display settings 35 USB-C prioritization 36 Organizing windows with Easy Arrange 37 Layout 37 Customized layout 38 Easy Memory 42 Settings 44 Using the Application - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 5
settings 80 Import/Export application settings 81 Additional settings 85 Help 87 Troubleshooting 88 Understand the different states of DDM 88 Dell monitors not supported by DDM 89 Unable to detect supported Dell monitor 89 Unable to connect to Network KVM 89 Network KVM switches to another - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 6
(DDM) is a Windows application used to manage a monitor or a group of monitors. DDM allows you to configure the monitor settings, control power settings, organize applications in different screen layouts, and other functions on supported Dell monitors. After installing DDM, it runs each time you - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 7
the DDM Downloading the DDM 1. Browse for your monitor model name, or type it in at https:// www.dell.com/support. 2. Download the DDM for Windows from the list of downloads, and install it on your computer. You can also visit https://www.dell.com/support/ddm and download the software from the site - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 8
Before launching the DDM Before launching the DDM, select Others on the monitor's On-screen Display (OSD), and ensure that the DDC/CI function is set as On. NOTE: Only Easy Arrange is enabled if the DDC/CI function is set as Off. 8 │ Before launching the DDM - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 9
DDM icon on the system taskbar to open the Menu Launcher box. When multiple Dell monitors are connected to the computer, you can select any monitor from the drop-down list to control the settings of the monitor. Alternatively, you can open the menu launcher from the program menu. The Menu Launcher - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 10
Allows you to adjust the brightness and contrast (or luminance) level of the selected model. If you have multiple monitors, select the monitor from the drop-down list or move the dialog to the monitor you want to adjust. NOTE: The minimum value of contrast setting is set to 25% to maintain the - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 11
Color Change color preset to suit user preferences on the screen. For additional settings, click More. NOTE: For more information, See Auto change color preset when using specific application. Launching DDM │ 11 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 12
Display Allows you to adjust resolution and refresh rate of the selected monitor. For additional settings, click More. 12 │ Launching DDM - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 13
Easy Arrange A list of the recommended or recently used layouts and easy memory profiles are displayed for quick selection, as shown in the following image. The Custom Layout function allows you to save the current window arrangement on screen as a custom layout. Launching DDM │ 13 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 14
Audio For monitors that support Audio Profiles, you can select the preferred profile from the Audio tab. 14 │ Launching DDM - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 15
KVM After setting up the KVM, you can switch keyboard and mouse between computers. See Setting up the USB KVM to use the Setup wizard. Network KVM From the KVM tab, select Network KVM from the drop-down menu. This menu provides quick access features based on the current Network KVM status. See - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 16
PBP is on, swap the video input by one of the following methods: • Move the cursor to the monitor block and click the arrow that appears. • Drag and drop one monitor block to another monitor block. Swap Screen • Move the cursor to the computer block and click the arrow that appears. • Drag the - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 17
Gaming For the monitors that support vision engine, you can select and switch the Vision Engine modes from the Gaming function. Feature Quick access to DDM Function Description Shortcut key to - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 18
Main menu Launch DDM by one of the following methods: • On the system taskbar, right-click the DDM icon, and select Open Dell Display Manager. 18 │ Main menu - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 19
• Click the menu icon on the Menu Launcher to launch the main menu. The menu system provides a set of menu and submenu to adjust the DDM functions. Main menu │ 19 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 20
/Contrast to change the brightness and contrast levels. Feature Function Brightness/ Manual Contrast Schedule Auto Hotkey Synchronize between monitors Description Adjust the brightness and contrast of the monitor manually. Adjust the brightness and contrast gradually according to day/night profile - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 21
is available only when two or more monitors with the same brightness/contrast unit are connected. NOTE: The minimum value of contrast setting is set to 25% to maintain the visibility on the screen. NOTE: Manual adjustment of Brightness and Contrast, Auto Brightness, and Auto Color Temperature - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 22
the starting time and duration for Day and Night time. Click Close to save and exit the menu. NOTE: The schedule function is available on monitors that are not equipped with an ambient light sensor. Setting the Auto function for brightness and contrast 22 │ Adjusting the brightness and contrast - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 23
automatically adjust according to the ambient light. Primary Monitor Turns on Primary Monitor for Synchronization if for you have multiple Dell monitors that support this Synchronization function connected, and you want the other monitors to adjust their Brightness or RGB settings according - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 24
keys Click Hotkey in the Brightness/Contrast menu, assign shortcut key to adjust brightness and contrast. If multiple monitors are connected, the configured hotkeys will be synchronized across the monitors. To trigger the brightness/contrast or luminance adjustments, move the mouse over the desired - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 25
menu allows you to manage multiple video inputs that are connected to your Dell monitor. This makes it easy to switch between inputs while you work on multiple computers. Under General, all of the video input ports available on your monitor are displayed. You can assign each input a name and an USB - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 26
Configuring the PIP/PBP mode 1. Click PIP/PBP to enable the split screen function on the supported models. 2. Click Toggle between positions to change the PIP position. 3. From the Input 1 drop-down list, select the main input, followed by selecting the sub- - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 27
5. Click Video Swap to swap input sources. NOTE: For more information, See your monitor user guide for the available PIP/PBP functions. Managing multiple video inputs │ 27 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 28
Assigning shortcut keys You can assign shortcut keys for quick access to the Input Source functions. Alternatively, switch the input source from the Current input source drop-down list. 28 │ Managing multiple video inputs - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 29
your preferred hotkey (for example, Alt+A) to enable or disable underscan. NOTE: The underscan function is supported only on the following models: • Dell U4320Q • Dell U4323QE NOTE: For more information, see your monitor user guide for the available PIP/PBP functions. NOTE: If there are multiple - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 30
manually from the user interface. • Enable this function to activate the color preset mode automatically when the associated application is selected as the active window. • Click the drop-down list to assign a preset mode to an application. Change the night light setting. 30 │ Setting the monitor - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 31
Auto change color preset when using specific application 1. Select Auto. 2. Click Add application. 3. Select desired applications and click OK. Setting the monitor color preset mode │ 31 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 32
4. Select desired color preset when using the application. NOTE: The color preset mode assignments for batch files, scripts, shortcuts, and non-executable files, such as zip archives or packed files are not supported. 32 │ Setting the monitor color preset mode - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 33
Color management This feature provides the optimum color experience by matching the color space of the monitor with the International Color Consortium (ICC) profile. On the supported Dell models, Color management options are available by pressing Advanced button in the Color menu. You can choose - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 34
in Windows. You can click the ICC profile link to add the color profile installed for the monitor. NOTE: Currently, this function is not supported when display is set to show only on external monitor. Changing the ICC/ICM profile in Windows Select a color profile from the Color Profile drop-down - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 35
interface component up or down. of text, apps, and other items Orientation Change the orientation of the monitor operating system display. NOTE: For monitors that support changing orientation from DDM, the monitor OSD orientation setting will change accordingly. Smart HDR Turn on/off HDR of the - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 36
USB-C prioritization From the Display menu, press Advanced to set the preferred USB-C prioritization option. NOTE: USB-C prioritization is only available for monitors that support this function. 36 │ Adjusting monitor display settings - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 37
Organizing windows with Easy Arrange The Easy Arrange menu simplifies the way applications are displayed on windows on your monitor. Layout Perform the following steps to organize the windows: 1. Select any of the predefined layouts to virtually divide the screen into multiple zones. 2. Drag the - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 38
Portrait mode of the Easy Arrange layouts are displayed when you rotate the monitor Customized layout You can add a new customize layout to your preference. Perform the following steps to add a new customize layout: 1. Arrange the windows on your - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 39
2. On the save dialog, choose an layout name for the new layout. 3. Click Save to complete customization. Organizing windows with Easy Arrange │ 39 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 40
You can also edit any existing layout to your preference. Perform the following steps to customize an existing layout: 1. Hover the mouse cursor over the layout to be customized, and click the pen icon. 2. The layout with RED grid lines appear on screen. Press on the RED grid line to adjust the - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 41
3. The RED grid line changes to GREEN line as you drag the line to adjust the layout size. Release the line when done. 4. On the save dialog, choose an layout name for the new layout. 5. Click Save to complete customization. Organizing windows with Easy Arrange │ 41 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 42
Easy Memory Easy Memory allows user to save application or files in their respective partition into different profiles and restore them manually, by scheduled time or at system start-up. Perform the following steps to create profile and launch it: 1. Click the + icon to create a new profile. 2. - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 43
3. Assign application or file to be shown in each partition by clicking + or by dragging the file into partition. Click Next. 4. Configure the time to launch the profile and click Finish. Organizing windows with Easy Arrange │ 43 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 44
Easy Arrange Memory usability may vary according to application type and launch behavior. Easy Memory works with general productivity apps such as Microsoft Office, Adobe, Web browsers and more. Easy Memory might not be able to perform a window partition at launch if any of the following takes place - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 45
fit in the zone that is defined by Easy Arrange, the application may not display properly. NOTE: The Span across multiple monitors can be enabled only for all connected monitors that have the same physical size, resolution, scaling settings, and are placed side by side. Organizing windows with Easy - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 46
placement. When this function is turned on, it replaces the Easy Arrange option such that the user can snap their application conveniently to the respective monitor and zone in the four most recently used Easy Arrange layouts. You can enable this feature by one of the following methods: • Launch DDM - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 47
• Right-click the DDM icon on the status bar, and select Application Window Snap to enable the function. • Drag the application window and drop it into one of the zone on the floating menu. Using the Application Window Snap │ 47 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 48
• The application will be snapped into the select zone. You may turn this function off from the Easy Arrange menu when you want to use Span across multiple monitors. 48 │ Using the Application Window Snap - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 49
Configuring the gaming settings You can configure the Gaming menu that is available only on Alienware and Dell Gaming monitors. Configuring the gaming settings │ 49 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 50
Vision Engine. You can also change to your preferred hotkey. NOTE: The Gaming menu functions and available options vary depending on the model of the monitor. 50 │ Configuring the gaming settings - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 51
Dolby Vision Dolby Vision allows you to set the Dolby Vision HDR mode to: • Bright: Compliant with Dolby Vision Bright mode settings. • Dark: Compliant with Dolby Vision Dark mode settings. • Game: The mode will be automatically activated once the Dolby Vision games are detected. Also, you can - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 52
Setting up the USB KVM Monitors with USB KVM support allow connected computers to share keyboard and mouse during setup. To setup, select USB KVM, click Next, and follow the on-screen instructions to set up the computers that are connected to the monitor. 1. Pair the input sources with their - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 53
2. Connect keyboard and mouse to the monitor. Setting up the USB KVM │ 53 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 54
, click Finish to save and exit KVM setup. NOTE: DDM communicates with your monitor even when the monitor is displaying video from another computer. You can install Dell Display Manager (Windows) or Dell Display and Peripheral Manager (Mac) on the computer you frequently use, and control input - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 55
Changing USB KVM configuration You can change the USB KVM configuration after completing the KVM setup either by running the setup instructions again or changing the screen configuration by clicking Configure screen. Setting up the USB KVM │ 55 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 56
Feature Single display PIP/PBP Function Description Change video Change current video input by clicking the desktop input computer icon or press hotkey. Video swap Swap video input of main/sub by clicking the arrow or press hotkey (only available in PIP or PBP side by side layout). USB switch - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 57
2. Click Hotkey to enter the Hotkeys page and configure KVM hotkeys. Setting up the USB KVM │ 57 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 58
NOTE: Only relevant hotkeys in accordance with your screen configuration will be displayed. Feature Hotkeys Function Switch between computers Switch keyboard and mouse Change PIP position Automatically allow mouse to move between two PBP windows Input source hotkey Description Configure your - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 59
the on-screen instructions to setup Network KVM. NOTE: The Network KVM is only available for selected monitors that support this function. the target computer, click Dell Display Manager (Windows) or Dell Display and Peripheral Manager (Mac) to access Dell support page to download the application - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 60
2. Network KVM scans for all computers that are in the same subnet to determine the best mode for the setup. • If there is only one monitor available, and all computers in the subnet are connected to it, Network KVM selects Single display mode and connects them automatically. Proceed to the Single - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 61
computers, follow the on-screen instructions for troubleshooting, then click Retry to initiate another scan. NOTE: If the computer you wish to add is still not found, click Change Network Adapter to change the scanning adapter. You can also click Enter IP to manually input IP to establish connection - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 62
NOTE: If the local computer is connected to another remote computer, the screen prompts user to click Show to display the PIN code. 4. When the remote computer is connected, the computer is shown as Added. 62 │ Setting up the Network KVM - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 63
to a computer which is connected to more The Network KVM sets in the Multiple display than one monitor. mode. Connects to a computer which is connected with another monitors NOTE: Network KVM enables computer control before logging into or out of Windows. It disconnects after login/logout - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 64
display mode For Single display mode, select a preferred PBP layout and click Finish to complete the setup. NOTE: Network KVM supports full screen and PBP, but does not support PIP. Network KVM automatically saves up to five recently used clusters. Select a recent cluster from the drop-down list to - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 65
text, image, or files to other connected computers.* NOTE: Cut and Paste is not supported on remote computers. Allows you to drag and drop text or files to other connected computers.* CAUTION: Dell Display Manager enables secure content and file sharing between computers with end-to-end encryption - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 66
back on from the off state, after the main computer is wake from suspension, or after connecting to a supported monitor. In this case, you may manually switch the cluster from the drop-down list, or you may manually connect the offline computer from the Network KVM main page. * See below table for - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 67
Cluster overview Network KVM displays current cluster overview after setup is complete. NOTE: Network KVM overview may vary depending on the type of setup. Single display (PBP Off) • Click Configure screen to enter the KVM configure screen page and change the screen layout. Setting up the Network - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 68
swap computer positions. Feature Function Reposition Swap screen Screens Identify Description Drag and drop the monitor block to arrange horizontal position. The blue, enlarged block is the monitor that is connected to the currently active computer. Click Identify to show the assigned designation - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 69
display (PBP On) Feature Single display Function Video swap Description • Move the cursor to the monitor block and click the arrow that appears. • Drag and drop one monitor block to another monitor block. NOTE: For switching computer hotkey, See Setting up the Network KVM configuration. Setting - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 70
Multiple Displays Feature Multiple displays Function Swap screen Description • Move the cursor to the monitor block and click the arrow that appears. • Drag and drop one monitor block to arrange horizontal position. NOTE: Review the display settings on each computer in your operating system to - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 71
System overview Information of all computers on a cluster is displayed at the bottom of the KVM menu. The local computer has a blue border. The connected computers are shown in white, while disconnected computers are shown in gray. Feature System overview Function Connect Disconnect Delete - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 72
Setting up the Network KVM configuration You can change the Network KVM configuration by using the KVM Settings on the bottom-right of the KVM menu. Network Feature Network Function Description Ports (Outgoing Port, Allows you to setup network and file transfer Incoming Port, Content ports. The - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 73
Managing clusters You can change the configuration of five most-recent clusters. Feature Manage Cluster Function Description Rename cluster Click the name or the pencil button to edit cluster name. Delete cluster Click the delete button to delete cluster. Auto connect Select the check-box - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 74
computer which the keyboard is connected. The mouse pointer returns to the center of the primary monitor. NOTE: If the primary monitor of the computer is not active, Network KVM will switch the monitor input source to the computer. Input source hotkey Assign hotkey to switch input sources. NOTE - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 75
Configuring the audio settings From the Audio menu, set the preferred Audio Profiles for your monitor. Configuring the audio settings │ 75 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 76
Personalize settings Changing Menu Launcher configuration 1. Click Configure to change the quick access function on Menu Launcher. 2. Select function from the drop-down list. Click Add function to add more functions to the Menu Launcher. 76 │ Personalize settings - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 77
3. Click Reset all to reset the functions of Menu Launcher. NOTE: The available functions may differ depending on the configuration of your monitor. Personalize settings │ 77 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 78
Feature Personalize Function Launch Menu Launcher Launch Main Menu Description Configure a hotkey (for example, ALT+M) to bring up the Menu Launcher box of the monitor where the mouse cursor is currently located. Configure a hotkey (for example, ALT+D) to bring up the Main Menu of the - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 79
Applying energy conservation features On the supported Dell models, PowerNap energy conservation options are available under Others menu. You can choose to set the brightness of the monitor to the minimum level, or to put the monitor to sleep when the screen saver is activated. NOTE: PowerNap option - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 80
Resetting monitor settings Click Reset to reset all monitor settings under Others menu. 80 │ Resetting monitor settings - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 81
application settings You can use this function to export the monitor settings from one monitor and import into another monitor of the same model. 1. Click Export to store a copy of the application and monitor settings of selected monitor to a file, and click OK when export is successful. Import - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 82
2. To import the settings from a previously exported file, click Import and select the file. The monitor settings will be applied to all of the connected displays of the same model. 82 │ Import/Export application settings - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 83
Import/Export application settings │ 83 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 84
3. DDM will restart after the file is imported. 84 │ Import/Export application settings - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 85
Additional settings There are additional DDM settings available under Settings. Click Settings icon to make setting adjustments. Additional settings │ 85 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 86
to save the diagnostic report. The report contains system and monitor related information along with DDM runtime logs. Save monitor asset report Click Save Monitor Asset Report to save monitor asset report. The report contains monitor Extended Display Identification Data (EDID) information for all - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 87
There are additional software and monitor information available in Help. Click the "?" icon to access the Help screen. You can obtain software information by clicking here. You can also obtain model name, service tag, manufactured date, and firmware information of the monitor. Click Close to exit - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 88
for unable to detect monitor in the section below. If DDM does not work on your monitor, you will see the following icon and message in the status menu. NOTE: DDM works only on selected Dell-branded monitors and is not supported on the monitors from other manufacturers. 88 │ Troubleshooting - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 89
CI is turned off. If DDM cannot identify or establish communication with a compatible Dell monitor, follow these steps to troubleshoot: 1. Make sure the video cable or USB upstream cable is properly connected to your monitor and your computer. Ensure all the connectors are correctly connected to the - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 90
and attempts to connect with another cluster. When this happens, you can manually select the cluster you wish to use from the KVM menu. Compatibility troubleshooting You can Save Diagnostic Report or Save Monitor Asset Report to provide more information to Dell service center for troubleshooting. - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 91
Save Monitor Asset Report Right click DDM icon and select Save Monitor Asset Report or click the Save Monitor Asset Report button from Settings. The report contains monitor Extended Display Identification Data (EDID) information for all connected monitors. Troubleshooting │ 91 - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 92
Improve DDM Check the Help Dell improve its products and services automatically if you consent to provide diagnostic and usage data to Dell server automatically. This data helps to improve Dell products and services. 92 │ Improve DDM - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 93
when the updated version is available. It is recommended to download and install the latest DDM application and monitor firmware. Click Update in Settings to update the DDM software or monitor firmware. You can also check for new version by clicking Check For Updates in Settings. Updating DDM - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 94
Click Update in Settings to update monitor firmware. The download progress bar will appear once the process begins. 2. After download is complete, a dialog box appears to prompt for confirmation. Follow the on-screen instruction to disconnect all other monitors before clicking Yes. 94 │ Updating DDM - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 95
DDM will be temporarily unavailable, and Monitor Firmware Update Utility will appear and start to update automatically. 4. After update is complete, the Monitor Firmware Update Utility will close automatically. NOTE: The Monitor Firmware Update Utility will update all monitors with the same model in - Dell P2425 | Display Manager 2.3 for Windows Users Guide - Page 96
NOTE: DDM will launch automatically after monitor firmware update is complete. 96 │ Updating DDM software and monitor firmware
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Dell Display Manager for Windows
Version 2.3
User’s Guide