Dell P2425HE Monitor Users Guide

Dell P2425HE Manual

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  • Dell P2425HE | Monitor Users Guide - Page 1
    Dell USB-C Hub Monitor P2425HE/P2425HE WOST/P2425E/ P2725HE/P2725HE WOST User's Guide Model: P2425HE/P2425HE WOST/P2425E/P2725HE/P2725HE WOST Regulatory model: P2425HEb,P2425HEc/P2425Eb/P2725HEt
  • Dell P2425HE | Monitor Users Guide - Page 2
    A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage . Copyright © 2024 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its
  • Dell P2425HE | Monitor Users Guide - Page 3
    Contents Safety instructions 6 About your monitor 7 Package contents 7 Product features 9 Operating system compatibility 13 Identifying parts and controls 13 Front view 13 Back view 14 Rear and bottom view 15 Monitor specifications 17 Resolution specifications 23 Supported video modes 23
  • Dell P2425HE | Monitor Users Guide - Page 4
    for DP Multi-Stream Transport (MST) function 54 Connecting the monitor for USB-C Multi-Stream Transport (MST) function 54 Connecting the monitor for RJ45 cable (optional 55 Dell Power Button Sync (DPBS 55 Connecting the monitor for DPBS for the first time 58 Using DPBS function 59 Connecting
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    92 Adjusting the rotation display settings of your system . . 93 Troubleshooting 94 Self-test 94 Built-in diagnostics 95 Common problems 96 Product specific problems 100 Universal Serial Bus (USB) specific problems 103 Regulatory information 105 FCC notices (U.S. only) and other regulatory
  • Dell P2425HE | Monitor Users Guide - Page 6
    marked on the product. • Certain monitors can be wall mounted using the VESA mount that is sold separately. Ensure to use the correct VESA specifications as mentioned in the wall mounting section of the User's Guide. For information on safety instructions, see the Safety, Environmental, and
  • Dell P2425HE | Monitor Users Guide - Page 7
    table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some items may be optional and may not ship with your monitor. Some features may not be available in certain countries. Component
  • Dell P2425HE | Monitor Users Guide - Page 8
    DisplayPort 1.4 cable (DP to DP) Cable length: 1.80 M USB Type-C 3.2 Gen2 cable Cable length: 1 M Cable tie • Quick Setup Guide • Safety, Environmental, and Regulatory Information 8 │ About your monitor
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    Dell P2425HE/P2425HE WOST/P2425E/P2725HE/P2725HE WOST monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • P2425HE/P2425HE experience. • Plug-and-play capability if supported by your computer. • On-Screen Display
  • Dell P2425HE | Monitor Users Guide - Page 10
    • P2425HE/P2425HE WOST/P2425E: < 0.3 W in Standby Mode. P2725HE/P2725HE WOST: < 0.5 W in Standby Mode. • Dell ComfortView Plus minimum 95% sRGB. Dell ComfortView Plus feature is enabled by default on your monitor. • This monitor uses a low blue light panel. When the monitor is reset to factory
  • Dell P2425HE | Monitor Users Guide - Page 11
    , and freedom of movement). For more information around TÜV Eye Comfort certification please refer to: https://www.tuv.com/world/en/eye-comfort.html About your monitor │ 11
  • Dell P2425HE | Monitor Users Guide - Page 12
    (CIE 1931) & sRGB4 Min.95% (CIE 1931) Eye Comfort User Guide Remark User guide Yes Yes Yes 1 Software controls the blue light emission by reducing excessive blue a standard red, green, and blue color space that is in use on monitors, printers, and the World Wide Web. 5 DCI-P3, short for Digital
  • Dell P2425HE | Monitor Users Guide - Page 13
    system versions, patches, or updates are available. • Specific release date(s) when Dell and Alienware branded monitor firmware, software application, or driver updates are available on the Dell support website. Identifying parts and controls Front view Label Description 1 Power LED indicator
  • Dell P2425HE | Monitor Users Guide - Page 14
    . See this label if you need to contact Dell for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information. To turn the monitor on or off. Use to control the OSD
  • Dell P2425HE | Monitor Users Guide - Page 15
    mm screw (screw not included). Connect your computer with the DisplayPort cable (shipped with your monitor). DisplayPort output for MST (multi-stream transport) capable monitor. To enable MST, see Connecting the monitor for DP Multi-Stream Transport (MST) function. NOTE: Remove the rubber plug when
  • Dell P2425HE | Monitor Users Guide - Page 16
    (USB 3.2 Gen1) Type-C port supports Alternate Mode DP1.4 with a maximum resolution of 1920 x 1200 (P2425E)/ 1920 x 1080 (P2425HE/P2425HE WOST/ P2725HE/P2725HE WOST) at (shipped with your monitor) to the USB Type-C upstream port on the monitor and to your computer. Supports Ethernet connection 10/100
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    Viewing angle Vertical Horizontal Luminance output Contrast ratio Faceplate coating Backlight Response time Color depth Color gamut P2425HE/P2425HE WOST Active matrix - TFT LCD In-Plane Switching Technology 16:9 604.70 mm (23.81 Up to 16.70 million colors 99% sRGB (typical) About your monitor │ 17
  • Dell P2425HE | Monitor Users Guide - Page 18
    with charging capability of up to 15 W PD Border width (edge of monitor to active area) Top 5.80 mm Left/Right 5.80 mm Bottom 12 for P2425HE only) Dell Display Manager compatibility Easy Arrange and other key features Security Security-lock slot (cable lock sold separately) *Supports up
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    hardness LED edgelight system 8 ms gray-to-gray (Normal) 5 ms gray-to-gray (Fast) Up to 16.70 million colors 99% sRGB (typical) About your monitor │ 19
  • Dell P2425HE | Monitor Users Guide - Page 20
    with charging capability of up to 15 W PD Border width (edge of monitor to active area) Top 6.70 mm Left/Right 6.70 mm Bottom 13 management Yes Dell Display Manager compatibility Easy Arrange and other key features Security Security-lock slot (cable lock sold separately) *Supports up
  • Dell P2425HE | Monitor Users Guide - Page 21
    hardness LED edgelight system 8 ms gray-to-gray (Normal) 5 ms gray-to-gray (Fast) Up to 16.70 million colors 99% sRGB (typical) About your monitor │ 21
  • Dell P2425HE | Monitor Users Guide - Page 22
    port with charging capability of up to 15 W PD Border width (edge of monitor to active area) Top 6.40 mm Left/Right 6.40 mm Bottom 12 mm only) Dell Display Manager compatibility Easy Arrange and other key features Security Security-lock slot (cable lock sold separately) *Supports up to
  • Dell P2425HE | Monitor Users Guide - Page 23
    scan range Vertical scan range Maximum preset resolution P2425HE/P2425HE WOST/P2725HE/ P2725HE WOST 30 kHz to 110 1920 x 1200 at 100 Hz Supported video modes Model Video display capabilities (HDMI & DisplayPort & & USB Type-C alternate mode) P2425HE/P2425HE WOST/P2425E/ P2725HE/P2725HE WOST
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    Preset display modes P2425HE/P2425HE WOST/P2725HE/P2725HE WOST Display mode VESA, 640 x 480 VESA, 640 x 480 .3 95.8 108.0 135.0 108.0 148.5 228.8 Sync polarity (Horizontal/ Vertical) NOTE: The monitor will also support other display resolutions not listed in the preset mode. 24 │ About your
  • Dell P2425HE | Monitor Users Guide - Page 25
    .0 Pixel clock (MHz) 25.2 31.5 28.3 40.0 49.5 65.0 78.8 108.0 74.3 95.8 108.0 135.0 162.0 148.5 154.0 249.3 Sync polarity (Horizontal/ Vertical) NOTE: The monitor will also support other display resolutions not listed in the preset mode. About your
  • Dell P2425HE | Monitor Users Guide - Page 26
    Multi-Stream Transport (MST) Modes P2425HE/P2425HE WOST/P2725HE/P2725HE WOST Using USB-Type-C Maximum number of external monitors can be MST source monitor supported 1920 x 1080 at 100 Hz 1920 x 1080 at 100 Hz 3* (with USB-C DP Alt mode) Using DisplayPort MST source monitor 1920 x 1080 at 100 Hz
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    support AC input voltage/ frequency/current 100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz / 2 A (typical) Inrush current • 120 V: 30 A (Max.) at 0°C (cold start) • 240 V: 60 A (Max.) at 0°C (cold start) Power consumption P2425HE/P2425HE • 16.6 W (Pon)3 • 54.9 kWh (TEC)3 About your monitor │ 27
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    P2425HE/P2425HE WOST/P2725HE/P2725HE WOST: Supports up to FHD 1920 x 1080 100 Hz TMDS as per specified in HDMI 1.4. *P2425E: Supports up to WUXGA 1920 x 1200 100 Hz TMDS as per specified in HDMI 1.4. **HBR3/DisplayPort 1.4 is supported or implied. NOTE: This monitor is ENERGY STAR certified. This
  • Dell P2425HE | Monitor Users Guide - Page 29
    the market, the type of material, connector and process used to manufacture these cables, Dell does not guarantee video performance on cables that are not shipped with your Dell monitor. Dimensions (with stand) P2425HE Height (extended) 496.53 mm (19.55 in.) Height (compressed) 364 mm (14.33
  • Dell P2425HE | Monitor Users Guide - Page 30
    kg (8.13 lb) Weight of stand assembly 1.49 kg (3.28 lb) Weight P2425HE WOST Weight with packaging 5.80 kg (12.79 lb) Weight without stand -C, 24 pins NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control
  • Dell P2425HE | Monitor Users Guide - Page 31
    , 20 pins • Digital: HDMI, 19 pins (cable not included) • Universal Series Bus: Type-C, 24 pins NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control over the different cable suppliers in the market, the type of
  • Dell P2425HE | Monitor Users Guide - Page 32
    .30 lb) and with cables Weight without stand assembly (For wall mount or VESA mount considerations - no cables) 4.36 kg (9.61 lb) 32 │ About your monitor
  • Dell P2425HE | Monitor Users Guide - Page 33
    Environmental characteristics Model P2425HE/P2425HE WOST/P2425E/ P2725HE/P2725HE WOST Compliant standards • ENERGY STAR certified monitor • EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country. • RoHS-compliant • TCO
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    (n) GND ML3 (p) ML2 (n) GND ML2 (p) ML1 (n) GND ML1 (p) ML0 (n) GND ML0 (p) GND GND AUX (p) GND AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR 34 │ About your monitor
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    (p) GND ML0 (n) ML1 (p) GND ML1 (n) ML2 (p) GND ML2 (n) ML3 (p) GND ML3 (n) CONFIG1 CONFIG2 AUX CH (p) GND AUX CH (n) Hot Plug Detect Return DP_PWR About your monitor │ 35
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    CLOCK+ TMDS CLOCK SHIELD TMDS CLOCKCEC Reserved (N.C. on device) DDC CLOCK (SCL) DDC DATA (SDA) DDC/CEC Ground +5 V POWER HOT PLUG DETECT 36 │ About your monitor
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    (USB 3.2 Gen1) Transfer speed Super speed High speed Full speed Data rate 5 Gbps 480 Mbps 12 Mbps Maximum power supported 4.5 W 4.5 W 4.5 W NOTE: This monitor is super speed USB 5 Gbps (USB 3.2 Gen1) compatible. USB Type-C USB Type-C Description Video DisplayPort 1.4* Data Super speed USB
  • Dell P2425HE | Monitor Users Guide - Page 38
    B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 Signal name GND TX2+ TX2VBUS CC2 D+ DSBU2 VBUS RX1RX1+ GND 38 │ About your monitor
  • Dell P2425HE | Monitor Users Guide - Page 39
    : The USB ports on the monitor work only when the monitor is turned on or in Standby mode. If you turn Off the monitor and then turn it on, the High Resolution 8 Bits N/A 8 Bits N/A 8 Bits N/A 8 Bits Resolution P2425HE/P2425HE WOST/P2725HE/ P2725HE WOST: 1920 x 1080 @ 100 Hz P2425E: 1920 x
  • Dell P2425HE | Monitor Users Guide - Page 40
    -A 2.0 USB A - C cable N/A Supported, USB 2.0 USB-A 3.2 Gen1 USB A - C cable N/A Supported, USB 2.0/3.2 Gen1 USB-C 3.2 Gen1 (Data only) USB-C Gen2 cable N/A Supported, USB 2.0/3.2 Gen1 USB-C 3.2 Gen2 (Data only) USB-C Gen2 cable N/A Supported, USB 2.0/3.2 Gen1 40 │ About your monitor
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    RJ45 connector Pin number 1 2 3 4 5 6 7 8 9 10 Pin number 11 12 13 14 MDI0+ MDI0MDI1+ MDI1CT CT MDI2+ MDI2MDI3+ MDI3Amber + N/A N/A Signal Green + + - About your monitor │ 41
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    Unified Extensible Firmware Interface. NOTE: WOL S4 and WOL S5 are capable only with Dell Systems that support DPBS and are with USB-C (MFDP) interface connection. NOTE: Any issue related to WOL, users should debug the computer without the monitor. After the problem is solved, then connect to the
  • Dell P2425HE | Monitor Users Guide - Page 43
    Mbps NOTE: The RJ45 cable is non in-box standard accessory. Plug and play capability You can connect the monitor to any Plug and Play-compatible system. The monitor automatically provides the computer with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so
  • Dell P2425HE | Monitor Users Guide - Page 44
    quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/pixelguidelines. Ergonomics CAUTION: Improper or to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower-back support. • Keep your forearms horizontal with
  • Dell P2425HE | Monitor Users Guide - Page 45
    your desk clear of obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard. Monitor screen at or below eye level Wrists relaxed and flat Monitor and keyboard positioned directly in front of the user Feet flat on the floor About your
  • Dell P2425HE | Monitor Users Guide - Page 46
    is handled safely when lifting or moving it, follow these guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. • Place the monitor in the original box with the original packing materials. • Hold the bottom edge and the
  • Dell P2425HE | Monitor Users Guide - Page 47
    outlet. For best practices, follow the instructions in the list below when unpacking, cleaning, or handling your monitor: • Use a clean cloth that is slightly dampened with water to clean the stand assembly, the screen, and the chassis of your Dell monitor. If available, use a screen-cleaning tissue
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    Induced Damage (CID). CID is not covered under the standard Dell warranty. • If you notice white residual powder when you unpack your monitor, wipe it off with a cloth. • Handle your monitor with care as a darker-colored monitor may get scratched and show white scuff marks more than a lighter
  • Dell P2425HE | Monitor Users Guide - Page 49
    . If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. To attach the monitor stand: 1. Remove the stand riser and stand base from the packaging cushion. NOTE: The images are for the purpose of illustration only. The
  • Dell P2425HE | Monitor Users Guide - Page 50
    of the stand to the groove on the back of the display. • Press the stand down till it snaps into place. 50 │ Setting up the monitor
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    7. Hold the stand riser and lift the monitor carefully, then place it on a flat surface. NOTE: Lift the monitor carefully to prevent it from slipping or falling. 8. Remove the protective cover from the monitor. Setting up the monitor │ 51
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    begin any of the procedures in this section, follow the Safety instructions. NOTE: Dell monitors are designed to work optimally with the Dellsupplied cables inside the box. Dell does not guarantee the video quality and performance if non-Dell cables are used. NOTE: Route the cables through the cable
  • Dell P2425HE | Monitor Users Guide - Page 53
    the DisplayPort (DP to DP) cable Connecting the USB-C to USB-C cable NOTE: Use the USB-C to USB-C cable shipped with your monitor only. • This port supports DisplayPort Alternate Mode (DP1.4 standard only). • The USB Type-C power delivery compliant port (PD Version 3.0) delivers up to 90 W of power
  • Dell P2425HE | Monitor Users Guide - Page 54
    with MST option. NOTE: Remove the rubber plug when using the DP out downstream port. Connecting the monitor for USB-C Multi-Stream Transport (MST) function NOTE: The maximum number of supported monitors through MST is subjected to the bandwidth of the USB-C source. NOTE: Remove the rubber plug when
  • Dell P2425HE | Monitor Users Guide - Page 55
    Button Sync (DPBS) feature to allow you to control PC system power state from the monitor power button. This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over USB-C interface. To make sure the DPBS function works for the first time, perform
  • Dell P2425HE | Monitor Users Guide - Page 56
    1. Go to Control Panel. 2. Select Hardware and Sound, followed by Power Options. 3. Go to System Settings. 56 │ Setting up the monitor
  • Dell P2425HE | Monitor Users Guide - Page 57
    options for selection, namely Do nothing/Sleep/Hibernate/Shut down. You can select Sleep/Hibernate/Shut down. NOTE: Do not select "Do nothing", otherwise the monitor power button will not be able to sync with PC system power state. Setting up the
  • Dell P2425HE | Monitor Users Guide - Page 58
    button to turn ON the monitor. 3. Connect the USB-C cable (shipped with your monitor) from the PC to the monitor. 4. Both the monitor and PC will turn ON normally. If not, press the power button either on the monitor or the PC to boot up the system. NOTE: Ensure that Dell Power Button Sync is set
  • Dell P2425HE | Monitor Users Guide - Page 59
    Using DPBS function Waking on the USB-C cable When you connect the USB-C cable, the Monitor/PC state is as follows: *Not all Dell PC systems support to wake up the platform through the monitor. *Upon USB-C cable connection, mouse movement or keyboard press might be required to wake the system/
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    NOTE: You can enable or disable the Dell Power Button Sync function using the OSD. • When the monitor and the PC power state are both ON, press and hold the power button on the monitor for 4 seconds, the screen prompt will ask if you would like to shut down the PC. • When it is
  • Dell P2425HE | Monitor Users Guide - Page 61
    PC system power state is in sync with the power button on Monitor 1. When you press the power button on Monitor 1 or PC, both Monitor 1 and PC are turned ON. Meanwhile, Monitor 2 will remain OFF. To turn ON Monitor 2, you have to manually press the power button on it. Similarly, a PC is connected to
  • Dell P2425HE | Monitor Users Guide - Page 62
    the PC. For example, when the PC and two monitors are in an initial ON power state, pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2. *Ensure to check the Dell PC for DPBS support. NOTE: DPBS only supports the USB Type-C upstream port with icon. 62
  • Dell P2425HE | Monitor Users Guide - Page 63
    Ensure that Dell Power Button Sync is set to On (see Dell Power Button Sync). When the PC and two monitors are in an initial OFF power state, pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor 1, and Monitor 2. Setting up the monitor │ 63
  • Dell P2425HE | Monitor Users Guide - Page 64
    using Kensington lock (optional) The security-lock slot is located at the bottom of the monitor (see Security-lock slot). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (sold separately), see the documentation that is shipped
  • Dell P2425HE | Monitor Users Guide - Page 65
    . If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand. To remove the stand: 1. Place the monitor on a soft cloth or cushion. 2. Press and hold the stand release button at the back of the display. 3. Lift the stand
  • Dell P2425HE | Monitor Users Guide - Page 66
    optional) (Screw dimension: M4x10 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat table. 2. Remove the stand (see Removing the monitor stand). 3. Use a Phillips crosshead screwdriver to remove
  • Dell P2425HE | Monitor Users Guide - Page 67
    . Using the joystick control Use the joystick control on the rear of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick to launch the Menu Launcher. 2. the OSD is displayed, press the joystick to confirm the selection or save the settings. Operating the monitor │ 67
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    the Menu Launcher functions: Label 1 Icon Menu Description To launch the On-Screen Display (OSD) main menu. See Accessing the menu system. 68 │ Operating the monitor
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    OSD. NOTE: To exit the current menu item and return to the previous menu, move the joystick to the left until you exit. Operating the monitor │ 69
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    , and then adjust the Contrast only if further adjustment is necessary. The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen. Move the joystick up or down to increase or decrease the contrast level (min. 0/max. 100). 70 │ Operating the
  • Dell P2425HE | Monitor Users Guide - Page 71
    Input Source Select between the different video signals that may be connected to your monitor. USB-C 90W Select USB-C 90W when you are using the USB Type-C upstream port. Press the available input sources. The default is On. Press the joystick to confirm the selection. Operating the monitor │ 71
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    cable is connected. Press the joystick to confirm the selection. NOTE: This function is not available when Auto Select is set to Off. Resets your monitor input settings to the default settings. 72 │ Operating the
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    preset color modes. Press the joystick to confirm the selection. • Standard: This is the default setting. Using a low blue light panel, this monitor is certified by TÜV to reduce blue light output and create more relaxing and less stimulating images. • Movie: Loads color settings ideal for movies
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    appears cooler with a blue tint. • Custom Color: Allows you to manually adjust the color settings (R/G/B) and create your own preset color mode. Allows your monitor is connected to a computer or a media player that supports RGB output. • YCbCr: Select this option if your media player supports only
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    /P2425HE WOST/P2725HE/P2725HE WOST), 16:10 (P2425E), 4:3, or 5:4. Sharpness This function can make the image look sharper or softer. Move the joystick to adjust the sharpness level from '0' to '100'. Response Time Allows you to set the response time to Normal or Fast. Operating the monitor
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    to control PC system power state from the monitor power button. NOTE: When Off is selected, the Wake-on-Connect function remains active. When USB-C connection is detected, the computer will be turned on. NOTE: This function is only supported with Dell platform which has built-in DPBS function, and
  • Dell P2425HE | Monitor Users Guide - Page 77
    remain active after your last operation with the joystick. Move the joystick to adjust the slider in 1 second increments, from 5 to 60 seconds. Operating the monitor │ 77
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    Lock With the control buttons on the monitor is locked, you can prevent others from accessing the controls. Reset Menu • Menu Buttons: All joystick functions are locked and not the changes and close the pop-up menu. Resets all OSD settings to the factory preset values. 78 │ Operating the monitor
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    Personalize P2425HE/P2425HE WOST/P2425E P2725HE/P2725HE WOST Shortcut Key 1 Shortcut Key 2 Shortcut Key 3 Select a function from Preset Modes, Brightness/ Contrast, Input Source, key. Power Button Allows you to set the state of the power light to save LED energy. Operating the monitor │ 79
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    Monitor is connected to Dell Latitude and Precision notebooks that support Dell Power Button Sync through USB Type-C. Under this configuration, the monitor Wakeup Speeds up recovery time from standby mode (only for P2425HE/P2425HE WOST/P2425E). Reset Resets all settings under the Personalize menu
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    , such as DDC/CI, LCD Conditioning, Self-Diagnostic, and so on. DDC/CI DDC/CI (Display Data Channel/Command Interface) allows you to adjust the monitor settings using software on your computer. Enable this function for the best user experience and optimum performance of your
  • Dell P2425HE | Monitor Users Guide - Page 82
    the factory preset values. Restore all preset values to the factory default settings. These are also the settings for ENERGY STAR® tests. 82 │ Operating the monitor
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    More Use the menu to view the monitor's information or seek Information more monitor support. Display Info Select to display the current settings, firmware version, and service tag of your monitor. Dell Monitor Support NOTE: The image shown above is for the purpose of illustration only. The
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    OSD messages Initial Setup When Factory Reset is selected, the following message appears: If you select Yes to reset to default settings, the following message appears: 84 │ Operating the monitor
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    message When the monitor does not support a particular resolution mode, you will see the following message: P2425HE/P2425HE WOST/P2725HE/P2725HE WOST P2425E This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor specifications for the
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    the first time, such as USB-C Charging 90W, Other USB Charging, or Fast Wakeup (only for P2425HE/P2425HE WOST/P2425E), the following message appears: NOTE: If you select Yes for either one of the functions mentioned following message before the DDC/CI function is disabled: 86 │ Operating the monitor
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    , the following message will appear depending on the selected input: Activate the computer and the monitor to gain access to the OSD. NOTE: The message may be slightly different according to according to the selected input signal. See Troubleshooting for more information. Operating the monitor │ 87
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    Locking the control buttons You can lock the monitor control buttons to prevent access to the OSD menu and/ or power button. 1. Move and hold the joystick up or down or or right for about 4 seconds until a menu appears, and then select to unlock and close the pop-up menu. 88 │ Operating the monitor
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    monitor connected, ensure to select P2425HE/ P2425E/P2725HE. 3. Click the Display Resolution dropdown list and select 1920 x 1080 (P2425HE/P2425HE WOST following procedures: If you have a Dell desktop or laptop: • Go to www.dell.com/support, enter your service tag, and download the latest driver
  • Dell P2425HE | Monitor Users Guide - Page 90
    attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. Tilt and swivel adjustment With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle. NOTE: The stand assembly is not
  • Dell P2425HE | Monitor Users Guide - Page 91
    Pivot adjustment Before you rotate the display, ensure it is completely extended vertically and completely tilted up to avoid hitting the bottom edge of the monitor. Rotate clockwise Operating the monitor │ 91
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    : To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver
  • Dell P2425HE | Monitor Users Guide - Page 93
    the Rotation Display Settings of your system. NOTE: If you are using the monitor with a non-Dell computer, you need to go to the graphics driver website or your computer not working correctly, go to www.dell.com/support and download the latest driver for your graphics card. Operating the
  • Dell P2425HE | Monitor Users Guide - Page 94
    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Sel f-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the
  • Dell P2425HE | Monitor Users Guide - Page 95
    helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. To run the built-in diagnostics built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer. Troubleshooting │ 95
  • Dell P2425HE | Monitor Users Guide - Page 96
    about common monitor problems you monitor to factory settings. • Change the video resolution to the correct aspect ratio. Wavy picture or fine movement • Reset the monitor to factory settings. • Check environmental factors. • Relocate the monitor and test in another room. 96 │ Troubleshooting
  • Dell P2425HE | Monitor Users Guide - Page 97
    -on pixels Brightness problems Geometric distortion Horizontal/ vertical lines LCD screen has spots • Cycle power On-Off. • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at
  • Dell P2425HE | Monitor Users Guide - Page 98
    perform any troubleshooting steps. • Contact Dell immediately. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs
  • Dell P2425HE | Monitor Users Guide - Page 99
    Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen • Prioritization to High refresh rate or Resolution. missing colors • Check the resolution settings of your graphic card. Troubleshooting │ 99
  • Dell P2425HE | Monitor Users Guide - Page 100
    problems Specific symptoms What you experience Possible solutions Screen image is too smal l Image is centered on • Check the Aspect Ratio setting screen, but does not in the Display menu OSD. fill the entire viewing • Reset the monitor to factory area settings. Cannot adjust the monitor
  • Dell P2425HE | Monitor Users Guide - Page 101
    set to Enabled. • Ensure that the Ethernet cable is connected securely on the monitor and the hub/router/ firewal l. • Check the status LED of the Ethernet cable from the monitor. Then, power on the computer and plug the power cord and the USB Type-C cable into the monitor. Troubleshooting │ 101
  • Dell P2425HE | Monitor Users Guide - Page 102
    (or more) monitor in daisy chained Daisy chain mode in monitor are not at DP1.4 (DSC Disabled) the optimal resolution* *The optimal resolution for P2425HE/P2425HE WOST/P2725HE/P2725HE WOST is 1920 x 1080 at 60 Hz; the optimal resolution for P2425E is 1920 x 1200 at 60 Hz. 102 │ Troubleshooting
  • Dell P2425HE | Monitor Users Guide - Page 103
    Type-C port (video and data) with icon supports USB 3.2 Gen1 and an output of 90 W. • Check that you use the USB Type-C cable shipped with your monitor. Super speed USB 5 Gbps (USB 3.2 Gen1 . • Reconnect the USB peripherals (downstream connector). • Reboot the computer. Troubleshooting │ 103
  • Dell P2425HE | Monitor Users Guide - Page 104
    USB and re-plug it into one of the Quick ports on the rear Access USB ports at the bottom of the side of the monitor, monitor. the Wireless USB mouse lags or freezes during use 104 │ Troubleshooting
  • Dell P2425HE | Monitor Users Guide - Page 105
    and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance. EU product database for energy label and product information sheet P2425HE: https://eprel.ec.europa.eu/qr/1865677 P2425HE WOST: https://eprel.ec.europa.eu/qr/1865680 P2425E: https
  • Dell P2425HE | Monitor Users Guide - Page 106
    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.del l.com/contactde l l. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find
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Dell USB-C Hub Monitor
P2425HE/P2425HE WOST/P2425E/
P2725HE/P2725HE WOST
User’s Guide
Model: P2425HE/P2425HE WOST/P2425E/P2725HE/P2725HE WOST
Regulatory model: P2425HEb,P2425HEc/P2425Eb/P2725HEt