Dell P2720DC Users Guide

Dell P2720DC Manual

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  • Dell P2720DC | Users Guide - Page 1
    Dell 27 USB-C Monitor - P2720DC User's Guide Monitor Model: P2720DC Regulatory Model: P2720DCc
  • Dell P2720DC | Users Guide - Page 2
    A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage . Copyright © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its
  • Dell P2720DC | Users Guide - Page 3
    6 Product features 8 Identifying parts and controls 9 Front view 9 Back view 10 Side view 11 Bottom view 12 Monitor specifications 13 Resolution specifications 14 Supported video modes 15 Preset display modes 15 MST Multi-Stream Transport (MST) Modes 16 Electrical specifications 16
  • Dell P2720DC | Users Guide - Page 4
    Menu and Power button lock 48 OSD warning messages 50 Setting up your monitor 53 Setting the maximum resolution 53 If you have a Dell desktop or a Dell portable computer with internet access 53 If you have a non Dell desktop, portable computer, or graphics card 54 Using the tilt, swivel, and
  • Dell P2720DC | Users Guide - Page 5
    Vertical Extension 55 Rotating the Monitor 56 Troubleshooting 58 Self-Test 58 Built-in diagnostics 60 Common problems 62 Product-specific problems 65 Appendix 67 Safety Instructions 67 FCC notices (U.S. Only) and other regulatory information 67 Contacting Dell 68  │ 5
  • Dell P2720DC | Users Guide - Page 6
    that you have received all the components and see Contacting Dell for more information if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries. Monitor Stand riser Stand base Power cable (varies by
  • Dell P2720DC | Users Guide - Page 7
    DP 1.2 cable USB Type-C cable (C to C) Cable Tie ∞∞Quick Setup Guide ∞∞Safety and Regulatory Information About your monitor │ 7
  • Dell P2720DC | Users Guide - Page 8
    features The Dell P2720DC monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD), anti-static, and LED backlight. The monitor features include: ∞∞68.47 cm (27.0 in.) viewable area display (measured diagonally). 2560 x 1440 resolution, with full-screen support for
  • Dell P2720DC | Users Guide - Page 9
    the function buttons to adjust items in the OSD menu. (For more information, see Using the control buttons) Use the power button to turn the monitor On and Off. About your
  • Dell P2720DC | Users Guide - Page 10
    .in XXXXX R33037 RoHS XXXXXX-XX DELL P2720DC ශਭP2720DC 100-240V 50/60Hz,2.5A ѣള࡬䙖 Date of Mfg July. 2019 SVC Tag: 1234567 Express Service Code: 123 456 789 0 S/N: CN-012345TV100-96N-001V -A00 Q40G027N-700-XXA Back View with monitor stand Label Description 1 Cable management slot
  • Dell P2720DC | Users Guide - Page 11
    Side view 1 Label Description 1 USB 3.0 downstream port x 2 Use Connect your USB device. NOTE: You can only use this port after you have connected the USB Type-C cable to the computer and USB Type-C port on the monitor. About your monitor │ 11
  • Dell P2720DC | Users Guide - Page 12
    monitor. DP 1.1 monitor can only be connected as the last monitor in the MST chain. To enable MST, refer to instruction on section "Connecting the monitor attach the monitor to PC using a USB type C cable (shipped with your monitor), to get the monitor experience as below: support data transmission
  • Dell P2720DC | Users Guide - Page 13
    cable to the computer and USB Type-C port on the monitor. Monitor specifications Model Screen type Panel type Viewable image Diagonal Horizontal coating Backlight Response time (Gray to Gray) Color depth Color gamut P2720DC Active matrix-TFT LCD In-Plane Switching Technology 684.70 mm (27
  • Dell P2720DC | Users Guide - Page 14
    - Side 2 x USB 2.0 port - Bottom Bezel width (edge of monitor to active area) Top 7.4 mm Left/Right 7.4 mm Bottom Adjustability Height adjustable Swivel -45° to 45° Pivot Dell display manager compatibility Security -90° Maximum preset resolution P2720DC 29 kHz to 113 kHz 49 Hz to
  • Dell P2720DC | Users Guide - Page 15
    Supported video modes Model Video display capabilities (HDMI/DP) P2720DC 480i, 480p, 576i, 576p, 720p, 1080i, 1080p, 1440p Preset 65.0 -/- 78.8 +/+ 108.0 +/+ 79.5 -/+ 108.0 +/+ 135.0 +/+ 162.0 +/+ 146.3 -/+ 148.5 +/+ 193.3 -/+ 147.2 +/- 241.5 +/- About your monitor │ 15
  • Dell P2720DC | Users Guide - Page 16
    /60 Hz Maximum number of external monitor that can be supported 2560 x 1440/60 Hz 2 N OTE: Maximum external monitor resolution supported is 2560 x 1440 60Hz only. Electrical specifications Model Video input signals AC input voltage/ frequency/current Inrush current P2720DC HDMI 1.4, 600 mV for
  • Dell P2720DC | Users Guide - Page 17
    Physical characteristics Model P2720DC Signal cable type Dimensions (with stand) ∞∞Digital: DP, 20 pins ∞∞Digital: USB Type-C, 24 pins Height (extended) 525.3 mm (20 10.96 lb) Weight of stand assembly 1.85 kg (4.08 lb) Front-frame gloss Black frame 2-4 gloss units About your monitor │ 17
  • Dell P2720DC | Users Guide - Page 18
    characteristics Model P2720DC Compliant Standards ∞∞ENERGY STAR certified monitor ∞∞EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country. ∞∞TCO-certified display. ∞∞ RoHS-compliant ∞∞BFR/PVC free monitor (excluding
  • Dell P2720DC | Users Guide - Page 19
    . This is referred to as Power Save Mode*. If the computer detects input from the keyboard, mouse or other input devices, the monitor automatically resumes functioning. The following table shows the power consumption and signaling of this automatic power saving feature. * Zero power consumption in
  • Dell P2720DC | Users Guide - Page 20
    N OTE: This monitor is ENERGY STAR certified. This product qualifies for ENERGY STAR in the factory default settings which can be restored by "Factory Reset" as defined in Energy Star 8.0 version. TEC: Total energy consumption in KWh as defined in Energy Star 8.0 version. 20 │ About your monitor
  • Dell P2720DC | Users Guide - Page 21
    ML0 (p) GND ML0 (n) ML1 (p) GND ML1 (n) ML2 (p) GND ML2 (n) ML3 (p) GND ML3 (n) GND GND AUX (p) GND AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR About your monitor │ 21
  • Dell P2720DC | Users Guide - Page 22
    B8 A6 Dp1 B7 A7 Dn1 B6 A8 SBU1 B5 A9 VBUS B4 A10 SSRXn2 B3 A10 SSRXp2 B2 A12 GND B1 22 │ About your monitor Signal GND SSTXp1 SSTXn1 VBUS SBU2 Dn1 Dp1 CC2 VBUS SSRXp2 SSRXp2 GND
  • Dell P2720DC | Users Guide - Page 23
    Universal serial bus (USB) interface This section gives you information about the USB ports that are available on the monitor. NOTE: This monitor is Super-Speed USB 3.0 and High-Speed USB 2.0 compatible. Transfer Speed Super-speed Data Rate 5 Gbps Power Consumption* 4.5 W (Max, each port) High
  • Dell P2720DC | Users Guide - Page 24
    - bottom • 2 x USB 3.0 downstream - side NOTE: USB 3.0 functionality requires a USB 3.0-capable computer. NOTE: The monitor's USB interface works only when the monitor is On or in the power save mode. If you turn Off the monitor and then turn it On, the attached peripherals may take a few seconds to
  • Dell P2720DC | Users Guide - Page 25
    , see Dell Support site at www.dell.com/support/ monitors. Maintenance guidelines Cleaning your monitor WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. CAUTION: Read and follow the Safety Instructions before cleaning the monitor. For best practices
  • Dell P2720DC | Users Guide - Page 26
    with a stand.If you have purchased a third-party stand refer to the respective stand setup guide for the set up instructions. To attach the monitor stand. 1. Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it. 2. Insert the stand base blocks
  • Dell P2720DC | Users Guide - Page 27
    1 2 7. Place the monitor upright. Setting up the monitor │ 27
  • Dell P2720DC | Users Guide - Page 28
    of the procedures in this section, follow the Safety Instructions. NOTE: Do not connect all cables to the computer at the same time. It is recommend to route the cables through the cable-management slot before you connect them to the monitor. To connect your monitor to the computer: 1. Turn Off your
  • Dell P2720DC | Users Guide - Page 29
    DP out port. Connecting the USB Type-C cable USB Type-c USB Type-c The USB Type-C port on your monitor: ∞∞Can be used as USB Type-C or DisplayPort 1.2, alternatively. ∞∞Supports USB Power Delivery (PD), with profiles up to 65 W. NOTE: Regardless of the power requirement/actual power consumption
  • Dell P2720DC | Users Guide - Page 30
    Connecting the monitor for USB-C Multi-Stream Transport (MST) function DP DP out USB Type-c USB Type-c NOTE: The maximum number of supported monitor via MST is subjected to the bandwith of the USB-C source. NOTE: Remove the rubber plug when using DP out port. 30 │ Setting up the monitor
  • Dell P2720DC | Users Guide - Page 31
    Organizing cables Use the cable-management slot to route the cables connected to your monitor. Setting up the monitor │ 31
  • Dell P2720DC | Users Guide - Page 32
    To prevent scratches on the screen when removing the stand, ensure that the monitor is placed on a soft and clean surface. NOTE: The following procedure is applicable only for the stand that shipped with your monitor. If you are connecting a third-party stand, see the documentation that shipped with
  • Dell P2720DC | Users Guide - Page 33
    Wall mounting (optional) (Screw dimension: M4 x 10 mm). See the documentation that shipped with the VESA-compatible wall mounting kit. 1. Lay the monitor on a soft cloth or cushion at the edge of the desk. 2. Remove the stand. See Removing the stand for details. 3. Remove the four screws that
  • Dell P2720DC | Users Guide - Page 34
    Operating your monitor Power on the monitor Press the button to turn on the monitor. Language options Dell 27 Monitor Please select language: English Español Français Deutsch Português(Brasil) P 34 │ Operating your monitor
  • Dell P2720DC | Users Guide - Page 35
    USB-C charging options Dell 27 Monitor Easy Initial Setup: .Select 'Yes' to enable the following function(s): Always on be changed in the Menu. P2720DC Using the control buttons Use the control buttons at the front of the monitor to adjust the settings on your monitor. 1 234 5 Control buttons
  • Dell P2720DC | Users Guide - Page 36
    turned on. Blinking white light indicates it is in powersave mode. OSD controls Use the buttons on the front of the monitor to adjust the image settings. 1 2 34 Control Buttons 1 Up 2 Down 3 OK Description Use the Up button to increase values or move up in a menu. Use
  • Dell P2720DC | Users Guide - Page 37
    menu, exit the OSD menu, or wait for the OSD menu to automatically close. 1. Press the button to display the OSD main menu. Dell 27 Monitor Brightness / Contrast Input Source Color Display Menu Personalize Others 75% 75% 2. Press the and buttons to move between the setting options. As you
  • Dell P2720DC | Users Guide - Page 38
    Icon Menu and Submenus Description Brightness/ Use this menu to activate Brightness/Contrast adjustContrast ment. Dell 27 Monitor Brightness / Contrast Input Source Color 75% Display Menu 75% Personalize Others Brightness Contrast Brightness adjusts the luminance of the backlight. Press
  • Dell P2720DC | Users Guide - Page 39
    Input Source Use the input source menu to select between the different video signals that may be connected to your monitor. Dell 27 Monitor Brightness / Contrast Input Source Color Display Menu Personalize Others USB Type-C DP HDMI Auto Select Auto Select for USB-C Reset Input Source On Prompt
  • Dell P2720DC | Users Guide - Page 40
    NOTE: To reduce the risk of eye strain and neck/ arm/back/shoulders pain from using the monitor for long periods of time, we suggest you to: ∞∞Set the screen about 20 to 28 in cooler with a blue tint. ∞∞Custom Color: Allows you to manually adjust the color settings. 40 │ Operating your monitor
  • Dell P2720DC | Users Guide - Page 41
    is connected to a computer or DVD player using the HDMI cable. ∞∞YPbPr: Select this option if your DVD player supports only YPbPr output. Dell 27 Monitor Brightness / Contrast Input Source Color Display Menu Personalize Others Preset Modes Input Color Format Reset Color RGB YPbPr Hue This
  • Dell P2720DC | Users Guide - Page 42
    : Saturation adjustment is available only when you select Movie and Game mode. Allows your monitor color settings to the factory settings. Use the display to adjust image. Dell 27 Monitor Brightness / Contrast Input Source Color Display Menu Personalize Others Aspect Ratio Sharpness Response Time
  • Dell P2720DC | Users Guide - Page 43
    settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen and so on. Dell 27 Monitor Brightness / Contrast Input Source Color Display Menu Personalize Others Language Rotation Transparency Timer Lock Reset Menu English 20 20 s Disable Language Rotation
  • Dell P2720DC | Users Guide - Page 44
    can select one of the following: Preset Modes, Brightness/Contrast, Input Source, Aspect Ratio, Rotation to set the shortcut key 1. Dell 27 Monitor Brightness / Contrast Input Source Color Display Menu Personalize Others Shorout Key 1 Shorout Key 2 Power Button LED USB-A Charging USB-C Charging
  • Dell P2720DC | Users Guide - Page 45
    On During Standby O During Standby USB-C Charg- Allows you to enable or disable USB-C Charging func- ing tion during monitor power off mode. Dell 27 Monitor Brightness / Contrast Input Source Color Display Menu Personalize Others Shorout Key 1 Shorout Key 2 Power Button LED USB-A Charging USB
  • Dell P2720DC | Users Guide - Page 46
    STAR® Display Info Displays the monitor's current settings. Dell 27 Monitor Brightness / Contrast Input Source Color Display Menu Personalize Others Display Info DDC/CI LCD Conditioning Firmware Service Tag Reset Others Factory Reset Model: Dell P2720DC Input Source: DP Current: 2560x1440
  • Dell P2720DC | Users Guide - Page 47
    Dell Support site at www.dell.com/support/monitors Service Tag Display the service tag number of the display. The Service Tag is a unique alphanumeric identifier that allows Dell settings can be changed in the Menu. P2720DC NOTE: Your monitor has a built-in feature to automatically calibrate
  • Dell P2720DC | Users Guide - Page 48
    to display the lock menu (when Menu and Power buttons unlocked), A lock menu appears and is shown on the bottom right corner of display screen. Dell 27 Monitor Select Option: + To enter the unlock menu: Hold the Exit key (button 4) for 4 seconds to display the lock menu (when Menu and Power buttons
  • Dell P2720DC | Users Guide - Page 49
    key (button 4) when in "Menu Buttons" lock state. 2. Press the Power key (button 5) when in "Power Button" lock state. 3. Press any button of the monitor when in "Menu + Power Buttons" lock state. When Menu and Power buttons is in lock state, hold the Exit key (button 4) for 4 seconds to enter
  • Dell P2720DC | Users Guide - Page 50
    will be disabled. Do you wish to disable DDC/CI function? Yes No P2720DC When the monitor enters the Power Save Mode, the following message appears: Dell P2418HZ Dell 27 Monitor Entering Power Save Mode. P2720DC If you press any button other than the power button, the following messages will
  • Dell P2720DC | Users Guide - Page 51
    will enter Power Save Mode after 4 minutes if left at this state. Dell P2418HZ Dell 27 Monitor ? No HDMI Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/P2720DC or Dell P2418HZ Dell 27 Monitor P2720DC ? No DP Cable The display will go into Power Save Mode in 4 minutes
  • Dell P2720DC | Users Guide - Page 52
    minutes. www.dell.com/P2720DC P2720DC A message is displayed while the cable supporting DP alternate mode is connected to the monitor under the monitor button again to select the correct input source. P2720DC Activate the computer and the monitor to gain access to the OSD. See Troubleshooting
  • Dell P2720DC | Users Guide - Page 53
    Setting the maximum resolution To set the maximum resolution for the monitor: In Windows 7, Windows 8, Windows 8.1 and Windows 10: drivers. If you have a Dell desktop or a Dell portable computer with internet access • Go to www.dell.com/support, enter your service tag, and download the latest
  • Dell P2720DC | Users Guide - Page 54
    If you have a non Dell desktop, portable computer, or graphics card In Windows 7, Windows 8, Windows 8.1 and Windows 10: 1. For Windows 8 and Windows 8.1 only, After installing the drivers for your graphics adapter, attempt to set the resolution to 2560 x 1440 again. 54 │ Operating your monitor
  • Dell P2720DC | Users Guide - Page 55
    that shipped with the stand. Tilt, Swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle. 5° 21° 45° 45° NOTE: The stand is detached when the monitor is shipped from the factory. Vertical Extension NOTE: The stand can be
  • Dell P2720DC | Users Guide - Page 56
    Rotating the Monitor Before you rotate the monitor, your monitor should be fully vertically extended (Vertical Extension) and fully tilted up to avoid hitting the bottom edge of the monitor. 1 2 90° 90° 90° 90° 56 │ Operating your monitor
  • Dell P2720DC | Users Guide - Page 57
    : To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver
  • Dell P2720DC | Users Guide - Page 58
    white. Dell P2418HZ Dell 27 Monitor ? No HDMI Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/P2720DC or Dell P2418HZ Dell 27 Monitor P2720DC ? No DP Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/P2720DC or P2720DC 58 │ Troubleshooting
  • Dell P2720DC | Users Guide - Page 59
    USB Type-C Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/P2720DC P2720DC NOTE: This box also appears during normal system operation, if the video cable is disconnected or damaged. 4. Turn Off your monitor and reconnect the video cable; then turn on your computer and the
  • Dell P2720DC | Users Guide - Page 60
    on the surface of the screen). 2. Unplug the video cable (s) from the back of the computer or monitor. The monitor then goes into the self-test mode. 3. Press and hold the Exit key (button 4) for 4 seconds to enter the OSD lock/ unlock menu. Dell 27 Monitor Select Option: + 60 │ Troubleshooting
  • Dell P2720DC | Users Guide - Page 61
    Dell 27 Monitor Select Option: 4. Select the icon to enable the built-in diagnostics. 5. Carefully inspect the screen If you do not detect any screen abnormalties upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer. Troubleshooting │ 61
  • Dell P2720DC | Users Guide - Page 62
    Relocate the monitor and test in another room. ∞∞Cycle power On-Off. ∞∞Pixel that is permanently Off is a natural defect that can occur in LCD technology. ∞∞For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/monitors. 62 │ Troubleshooting
  • Dell P2720DC | Users Guide - Page 63
    on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/monitors. Brightness Problems ∞∞Reset the monitor to perform any troubleshooting steps. ∞∞Contact Dell immediately. Intermittent Problems ∞∞Ensure that the video cable connecting the monitor to the computer
  • Dell P2720DC | Users Guide - Page 64
    the monitor for a information, see Power management modes). long period of time ∞∞Alternatively, use a dynamically changing screensaver. Video Ghosting or Overshooting ∞∞Change the Response Time in the Display OSD to Fast or Normal depending on your application and usage. 64 │ Troubleshooting
  • Dell P2720DC | Users Guide - Page 65
    -specific problems Specific Symptoms Possible Solutions Screen image is too ∞∞Check the Aspect Ratio setting in the Display settings small OSD. ∞∞Reset the monitor to Factory Settings (Factory Reset). Cannot adjust the ∞∞Turn Off the monitor, unplug the power cord, plug it back, monitor with
  • Dell P2720DC | Users Guide - Page 66
    the DP/HDMI/Type C cable 7 seconds later. HDMI/DP/Type C port. There is no video when unplug/ plug docking Type C cable from the notebook. 66 │ Troubleshooting
  • Dell P2720DC | Users Guide - Page 67
    notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance. Please follow these safety instructions for best performance, and long life for your monitor: 1. The socket-outlet shall be installed near the equipment and shall be easily
  • Dell P2720DC | Users Guide - Page 68
    may not be available in your area. To get online Monitor support content: 1. Visit www.dell.com/support/monitors. To contact Dell for sales, technical support, or customer service issues: 1. Visit www.dell.com/support. 2. Verify your country or region in the Choose A Country/Region drop-down
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Monitor Model: P2720DC
Regulatory Model: P2720DCc
Dell 27 USB-C Monitor - P2720DC
User’s Guide