Dell P2722HE Users Guide

Dell P2722HE Manual

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  • Dell P2722HE | Users Guide - Page 1
    Dell USB-C Monitor P2422HE/P2722HE User's Guide Model: P2422HE/P2722HE Regulatory model: P2422HEb/P2422HEc/P2722HEt
  • Dell P2722HE | Users Guide - Page 2
    CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property . Copyright © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its
  • Dell P2722HE | Users Guide - Page 3
    view 9 Back view 10 Bottom view 11 Monitor specifications 13 Resolution specifications 14 Supported video modes 15 Preset display modes 15 DP Multi USB ports 24 RJ45 port (connector side 24 Driver installation 25 RJ45 connector LED status 26 LCD monitor quality and pixel policy 26 │3
  • Dell P2722HE | Users Guide - Page 4
    for USB-C Multi-Stream Transport (MST) function 33 Connecting the RJ45 cable (optional 34 Dell Power Button Sync (DPBS 34 Connecting the monitor for DPBS for the first time 37 Using DPBS function 38 Connecting the monitor for USB-C Multi-Stream Transport (MST) function 40 Connecting the
  • Dell P2722HE | Users Guide - Page 5
    65 Vertical extension 65 Rotating the monitor 66 Rotate clockwise 66 Rotate counterclockwise 67 Adjusting the rotation display settings of your system . . 68 Troubleshooting 69 Self-test 69 Built-in diagnostics 70 Common problems 72 Product specific problems 76 Universal Serial Bus (USB
  • Dell P2722HE | Users Guide - Page 6
    technical support. For more information, see Contact Dell. NOTE: Some items may be optional and may not ship with your monitor. Some features may not be available in certain countries. NOTE: If you are attaching a stand that you purchased from any other source, follow the setup instructions that
  • Dell P2722HE | Users Guide - Page 7
    features The Dell P2422HE/P2722HE monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • P2422HE: 60.47 cm (23.80 in.) viewable area (measured diagonally). 1920 x 1080 (16:9) resolution, plus full-screen support for
  • Dell P2722HE | Users Guide - Page 8
    enable a single-cable, network-connected experience. • Plug and play capability if supported by your system. • On-Screen Display (OSD) adjustments for ease of set : The possible long-term effects of blue light emission from the monitor may cause damage to the eyes, including eye fatigue, digital eye
  • Dell P2722HE | Users Guide - Page 9
    Identifying parts and controls Front view Label 1 Description Power LED indicator Solid white light indicates that the monitor is turned on and functioning normally. Blinking white light indicates that the monitor is in Standby Mode. About your monitor │ 9
  • Dell P2722HE | Users Guide - Page 10
    , and Service Tag label Power On/Off button Joystick Cable-management slot Use Wall-mount the monitor using VESAcompatible wall mount kit (100 mm x 100 mm). Lists the regulatory approvals. Releases stand from the monitor. Refer to this label if you need to contact Dell for technical support. To
  • Dell P2722HE | Users Guide - Page 11
    (screw not included). Connect your computer with the DisplayPort cable (shipped with your monitor). DisplayPort output for MST (multi-stream transport) capable monitor. To enable MST, see Connecting the monitor for DP MultiStream Transport (MST) function. NOTE: Remove the rubber plug when using
  • Dell P2722HE | Users Guide - Page 12
    the USB Type-C cable that came port with your monitor to the computer. This port supports USB Power Delivery, Data, and DisplayPort video signal. The SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-C port supports Alternate Mode DP1.2 with a maximum resolution of 1920 x 1080 at 60 Hz, PD 20 V/3.25
  • Dell P2722HE | Users Guide - Page 13
    Monitor specifications Model P2422HE P2722HE Screen type Active matrix - TFT LCD Panel technology In-Plane Switching Technology Aspect ratio 16:9 Viewable image system Response time 5 ms (Fast mode) 8 ms (Normal mode) Color depth 16.7 million colors (8 bit) About your monitor │ 13
  • Dell P2722HE | Users Guide - Page 14
    Gen1) downstream port • 1 x RJ45 port Border width (edge of 5.38 mm (Top) monitor to active area) 5.38 mm (Left/Right) 5.99 mm (Top) 6.01 mm (Left/ HBR2 is supported. Resolution specifications Model Horizontal scan range Vertical scan range Maximum preset resolution P2422HE/P2722HE 30 to 83
  • Dell P2722HE | Users Guide - Page 15
    Supported video modes Model Video display capabilities (HDMI & DisplayPort & USB Type-C alternate mode) P2422HE/P2722HE 480p, 576p, 720p, 1080i, 1080p Preset display modes Display mode 720 x 400 640 x 480 640 x 480 00 108.00 148.50 Sync polarity (Horizontal /Vertical) About your monitor │ 15
  • Dell P2722HE | Users Guide - Page 16
    input) • 3 (via DisplayPort input) NOTE: Maximum external monitor resolution supported is 1920 x 1080 60Hz only. Electrical specifications Model Video input signals AC input voltage/ frequency/current Inrush current Power consumption P2422HE P2722HE • HDMI 1.4/DisplayPort 1.2*, 600 mV for each
  • Dell P2722HE | Users Guide - Page 17
    the ENERGY STAR specified limit. Physical characteristics Model P2422HE P2722HE Signal cable type • Digital: DisplayPort, 20 pins • Digital: HDMI, 19 pins (cable not included) • Universal Series Bus: Type-C, 24 pins NOTE: Dell monitors are designed to work optimally with the video cables
  • Dell P2722HE | Users Guide - Page 18
    lb) 4.92 kg (10.85 lb) 1.76 kg (3.88 lb) 1.89 kg (4.17 lb) Environmental characteristics Model P2422HE P2722HE Compliant standards • ENERGY STAR certified monitor • EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country
  • Dell P2722HE | Users Guide - Page 19
    ) Pin number 1 2 3 4 5 6 7 8 9 10 11 20-pin side of the connected signal cable ML3 (n) GND ML3 (p) ML2 (n) GND ML2 (p) ML1 (n) GND ML1 (p) ML0 (n) GND About your monitor │ 19
  • Dell P2722HE | Users Guide - Page 20
    20-pin side of the connected signal cable ML0 (p) GND ML0 (n) ML1 (p) GND ML1 (n) ML2 (p) GND ML2 (n) ML3 (p) GND ML3 (n) CONFIG1 CONFIG2 20 │ About your monitor
  • Dell P2722HE | Users Guide - Page 21
    0TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCKCEC Reserved (N.C. on device) DDC CLOCK (SCL) DDC DATA (SDA) DDC/CEC Ground +5 V POWER HOT PLUG DETECT About your monitor │ 21
  • Dell P2722HE | Users Guide - Page 22
    you information about the USB ports that are available on the monitor. SuperSpeed USB 5 Gbps (USB3.2 Gen1) Transfer speed Data rate SuperSpeed High speed Full speed 5 Gbps 480 Mbps 12 Mbps Maximum power supported (each port) 4.5 W 4.5 W 4.5 W USB Type-C USB Type-C Video Data Power Delivery
  • Dell P2722HE | Users Guide - Page 23
    + TX1VBUS CC1 D+ DSBU1 VBUS Pin Number B1 B2 B3 B4 B5 B6 B7 B8 B9 Signal Name GND TX2+ TX2VBUS CC2 D+ DSBU2 VBUS About your monitor │ 23
  • Dell P2722HE | Users Guide - Page 24
    3.2 Gen1) functionality requires a SuperSpeed USB 5 Gbps (USB 3.2 Gen1)-capable computer. NOTE: The USB ports on the monitor work only when the monitor is turned On or in Standby mode. If you turn Off the monitor and then turn it On, the attached peripherals may take a few seconds to resume normal
  • Dell P2722HE | Users Guide - Page 25
    + 10 TD4 - 11 GREEN_AMBER 12 GREEN_AMBER 13 GREEN 14 GREEN Driver installation Install the Realtek USB GBE Ethernet Controller Driver available for your system. This is available for download at www.dell.com/support under the "Driver and download" section. Network (RJ45) data rate via USB
  • Dell P2722HE | Users Guide - Page 26
    quality and pixel policy During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see www
  • Dell P2722HE | Users Guide - Page 27
    Read and follow the Safety instructions before cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the instructions in the list below when unpacking, cleaning, or handling your monitor: • To clean your anti
  • Dell P2722HE | Users Guide - Page 28
    . If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. To attach the monitor stand: 1. Follow the instructions on the flaps of carton to remove the stand from the cushion that secures it. 2. Remove the stand base
  • Dell P2722HE | Users Guide - Page 29
    part of the stand to the groove on the back of the display. b. Press the stand down till it snaps into place. Setting up the monitor │ 29
  • Dell P2722HE | Users Guide - Page 30
    8. Hold the stand riser and lift the monitor carefully, then place it on a flat surface. NOTE: Lift the monitor carefully to prevent it from slipping or falling. 9. Remove the cover from the monitor. 30 │ Setting up the monitor
  • Dell P2722HE | Users Guide - Page 31
    any of the procedures in this section, follow the Safety instructions. NOTE: Dell monitors are designed to work optimally with Dell supplied inbox cables. Dell does not guarantee the video quality and performance when using non-Dell cables. NOTE: Route the cables through the cable-management slot
  • Dell P2722HE | Users Guide - Page 32
    the DisplayPort (DisplayPort to DisplayPort) cable Connecting the USB Type-C cable NOTE: Use the USB Type-C cable shipped with monitor only. • This port supports DisplayPort Alternate Mode (DP1.2 standard only). • The USB Type-C power delivery compliant port (PD Version 3.0) delivers up to 65
  • Dell P2722HE | Users Guide - Page 33
    to DP1.2 with MST option. NOTE: Remove the rubber plug when using DP out connector. Connecting the monitor for USB-C Multi-Stream Transport (MST) function NOTE: The maximum number of supported monitors via MST is subjected to the bandwidth of the USB-C source. NOTE: Remove the rubber plug when
  • Dell P2722HE | Users Guide - Page 34
    Button Sync (DPBS) feature to allow you to control PC system power state from the monitor power button. This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over USB-C interface. To make sure the DPBS function works for the first time, perform
  • Dell P2722HE | Users Guide - Page 35
    1. Go to Control Panel. 2. Select Hardware and Sound, followed by Power Options. 3. Go to System Settings. Setting up the monitor │ 35
  • Dell P2722HE | Users Guide - Page 36
    options for selection, namely Do nothing/Sleep/Hibernate/Shut down. You can select Sleep/Hibernate/Shut down. NOTE: Do not select "Do nothing", otherwise the monitor power button will not be able to sync with PC system power state. 36 │ Setting up the
  • Dell P2722HE | Users Guide - Page 37
    You can power the Dell PC* Ultra platform using its DC adaptor jack. Alternatively, you can power the Dell PC* Ultra platform using the monitor's USB-C cable via Power Delivery (PD); please set USB-C Charging 65W to On in Off Mode. *Ensure to check the Dell PC for DPBS supportability. Setting up the
  • Dell P2722HE | Users Guide - Page 38
    DPBS function Waking on the USB-C cable When you connect the USB-C cable, the Monitor/PC state is as follows: *Not all Dell PC systems support to wake up the platform via the monitor. When you press the monitor power button or PC power button, the Monitor/PC state is as follows: 38 │ Setting up the
  • Dell P2722HE | Users Guide - Page 39
    power state are both ON, press and hold the monitor power button for 4 seconds, the screen prompt will ask if you would like to shut down the PC. • When the monitor and the PC power state are both ON, press and hold the monitor power button for 10 seconds, the PC will shut
  • Dell P2722HE | Users Guide - Page 40
    state, and the PC system power state is in sync with Monitor 1 power button. When you press Monitor 1 or PC power button, both Monitor 1 and PC turns ON. Meanwhile, Monitor 2 will remain OFF. You need to manually press the power button on Monitor 2 to turn it ON. Similarly, a PC is connected to two
  • Dell P2722HE | Users Guide - Page 41
    with the PC. When the PC and two monitors are in an initial ON power state, pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2. *Ensure to check the Dell PC for DPBS supportability. NOTE: DPBS only supports the USB Type-C upstream port. Setting up the
  • Dell P2722HE | Users Guide - Page 42
    Ensure to set USB-C Charging 65W to On in Off Mode. When the PC and two monitors are in an initial OFF power state, pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor 1, and Monitor 2. 42 │ Setting up the monitor
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    scratches on the LCD screen when removing the stand, ensure that the monitor is placed on a soft, clean surface. NOTE: The following instructions are applicable only for removing the stand that was shipped with your monitor. If you are removing a stand that you purchased from any other source
  • Dell P2722HE | Users Guide - Page 44
    ) (Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat table. 2. Remove the stand. (See Removing the monitor stand) 3. Use a Phillips crosshead screwdriver to remove the
  • Dell P2722HE | Users Guide - Page 45
    . Using the joystick control Use the joystick control on the rear of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick to launch the Menu Launcher. 2. the OSD is displayed, press the joystick to confirm the selection or save the settings. Operating the monitor │ 45
  • Dell P2722HE | Users Guide - Page 46
    the Menu Launcher functions: Label 1 Icon Menu Description To launch the On-Screen Display (OSD) main menu. See Accessing the menu system. 46 │ Operating the monitor
  • Dell P2722HE | Users Guide - Page 47
    or exit. Shortcut functions • Input Source: To choose an input source from the list of video signals that may be connected to your monitor. • Preset Modes: To choose a preferred color mode from the list of preset modes. • Brightness/Contrast: To access the adjustment sliders of brightness and
  • Dell P2722HE | Users Guide - Page 48
    the joystick down to decrease the contrast level (min. 0 / max. 100). The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen. 48 │ Operating the
  • Dell P2722HE | Users Guide - Page 49
    Input Source Selects between the different video signals that may be connected to your monitor. USB-C 65W DP HDMI Auto Select Select the USB-C 65W input when you are using the USB confirm the selection. Allows you to scan for available input sources. The default is On. Operating the monitor │ 49
  • Dell P2722HE | Users Guide - Page 50
    specified option, e.g., PC 1 65W. NOTE: It is not applicable for the input names shown in the warning messages and Display Info. Reset Input Resets your monitor input settings to the factory Source settings. 50 │ Operating the
  • Dell P2722HE | Users Guide - Page 51
    . Preset Modes Allows you to choose from the list of preset color modes. Press the joystick to confirm the selection. • Standard: Loads the monitor's default color settings. This is the default preset mode. • Movie: Loads color settings ideal for movies. • Game: Loads color settings ideal for most
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    appears cooler with a blue tint. • Custom Color: Allows you to manually adjust the color settings. Move the joystick to adjust the R/ G/B color if your monitor is connected to a computer or a media player that supports RGB output. • YCbCr: Select this option if your media player supports only YCbCr
  • Dell P2722HE | Users Guide - Page 53
    to adjust the saturation level from '0' to '100'. NOTE: Saturation adjustment is available only when you select Movie or Game preset mode. Resets your monitor's color settings to the factory settings. Use the Display menu to adjust images. Aspect Ratio Adjusts the image ratio to 16:9, 4:3, or
  • Dell P2722HE | Users Guide - Page 54
    active after the last time you pressed a button. Move the joystick to adjust the slider in 1 second increments, from 5 to 60 seconds. 54 │ Operating the monitor
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    , you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. Reset Menu • Menu Buttons: All joystick functions are locked and not -up menu. Resets all OSD settings to the factory preset values. Operating the monitor │ 55
  • Dell P2722HE | Users Guide - Page 56
    Off in Off Mode. Selecting On in Off Mode may automatically charge your notebook or mobile devices through the USB Type-C cable even when the monitor is in off mode. Other USB Charging Allows you to enable or disable USB Type-A (Downstream Ports) charging function during
  • Dell P2722HE | Users Guide - Page 57
    settings, such as DDC/CI, LCD Conditioning, and so on. Display Info DDC/CI Displays the monitor's current settings. DDC/CI (Display Data Channel/Command Interface) allows you to adjust the monitor settings using software on your computer. You can disable this feature by selecting Off. Enable this
  • Dell P2722HE | Users Guide - Page 58
    Tag Reset Others Factory Reset Displays the firmware version of your monitor. Displays the service tag of your monitor. This string is required when you look for phone support, check your warranty status, update drivers on Dell's website, etc. Resets all settings under the Others menu to the
  • Dell P2722HE | Users Guide - Page 59
    OSD warning message When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor specifications for the Horizontal and Vertical frequency ranges
  • Dell P2722HE | Users Guide - Page 60
    will not appear the next time you change the settings of these features. When you perform a factory reset, the message will appear again. When the monitor goes into Standby mode, the following message appears: Activate the computer and wake up the
  • Dell P2722HE | Users Guide - Page 61
    mode. If you press the joystick during the Standby mode, the following message will appear depending on the selected input: Activate the computer and the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal. If either USB Type
  • Dell P2722HE | Users Guide - Page 62
    When the monitor is under DP/HDMI input and a USB Type-C cable is connected to a notebook that supports DP Alternate Mode, if Auto Select for USB-C is enabled, the following message appears: selected settings. When Factory Reset is selected, the following message appears: 62 │ Operating the monitor
  • Dell P2722HE | Users Guide - Page 63
    When Yes is selected, the following message appears. See Troubleshooting for more information. Operating the monitor │ 63
  • Dell P2722HE | Users Guide - Page 64
    option, you may need to update your graphics driver. Depending on your computer, complete one of the following procedures: If you have a Dell desktop or portable computer: • Go to http://www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are
  • Dell P2722HE | Users Guide - Page 65
    are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. Tilt, swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle. NOTE: The stand is not installed at the
  • Dell P2722HE | Users Guide - Page 66
    Rotating the monitor Before you rotate the monitor, your monitor should be fully vertically extended (Vertical extension) and fully tilted up to avoid hitting the bottom edge of the monitor. Rotate clockwise 66 │ Operating the monitor
  • Dell P2722HE | Users Guide - Page 67
    (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates. NOTE: When in the Portrait
  • Dell P2722HE | Users Guide - Page 68
    your system. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website for information working correctly, go to www.dell.com/support and download the latest driver for your graphics card. 68 │ Operating the monitor
  • Dell P2722HE | Users Guide - Page 69
    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Sel f-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the
  • Dell P2722HE | Users Guide - Page 70
    has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. To run the built-in diagnostics: 1. Ensure that the screen is clean (no dust particles on the surface
  • Dell P2722HE | Users Guide - Page 71
    patterns. 6. Repeat steps 4 and 5 to inspect the display in red, green, blue, black, white, and text screens. 7. Press the joystick to end the diagnostic program. Troubleshooting │ 71
  • Dell P2722HE | Users Guide - Page 72
    about common monitor problems you monitor to factory settings. • Change the video resolution to the correct aspect ratio. Wavy picture or fine movement • Reset the monitor to factory settings. • Check environmental factors. • Relocate the monitor and test in another room. 72 │ Troubleshooting
  • Dell P2722HE | Users Guide - Page 73
    -on Pixels Brightness Problems Geometric Distortion Horizontal/ Vertical Lines LCD screen has spots • Cycle power On-Off. • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at
  • Dell P2722HE | Users Guide - Page 74
    the computer in the safe mode. Visible signs of • Do not perform any troubleshooting smoke or sparks steps. • Contact Dell immediately. Monitor • Ensure that the video cable malfunctions on & connecting the monitor to the off computer is connected properly and is secure. • Reset the
  • Dell P2722HE | Users Guide - Page 75
    Wrong Color Picture color not good Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on Power Options or Mac Energy Saver setting. • Alternatively, use a dynamically changing screensaver. Troubleshooting │ 75
  • Dell P2722HE | Users Guide - Page 76
    problems Common symptoms What you experience Possible solutions Screen image is too Image is centered on • Check the Aspect Ratio setting in smal l screen, but does not the Display settings OSD. fill entire viewing area • Reset the monitor the cable from the notebook 76 │ Troubleshooting
  • Dell P2722HE | Users Guide - Page 77
    turn Off the monitor during intermittent network connection. OS setting or cable • Ensure that the latest BIOS and connection issue drivers for your computer from the monitor. Then, power on the computer and plug the power cord and the USB Type-C cable into the monitor. Troubleshooting │ 77
  • Dell P2722HE | Users Guide - Page 78
    the USB-C specification. The USB Type-C port supports USB 3.2 Gen1 and an output of 65 W. • Check that you use the USB Type-C cable shipped with your monitor. SuperSpeed USB 5 Gbps (USB 3.2 Gen1) • Reconnect the USB peripherals (downstream connector). • Reboot the computer. 78 │ Troubleshooting
  • Dell P2722HE | Users Guide - Page 79
    itself and peripherals. its receiver decreases • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.2 port. Troubleshooting │ 79
  • Dell P2722HE | Users Guide - Page 80
    hazards. For information on safety instructions, see Safety, Environmental, and support and service options. Availability varies by country and product, and some services may not be available in your area. • Online technical assistance - www.dell.com/support/monitors • Contacting Dell - www.dell
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Dell USB-C Monitor
P2422HE/P2722HE
User’s Guide
Model: P2422HE/P2722HE
Regulatory model: P2422HEb/P2422HEc/P2722HEt