Dell P2724DEB Video Conferencing Monitor Users Guide
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- Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 1
Dell P2724DEB Video Conferencing Monitor User's Guide Model: P2724DEB Regulatory model: P2724DEBt - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 2
that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2023 Dell Inc. or its subsidiaries - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 3
Contents Safety instructions 6 About your monitor 7 Package contents 7 Product features 8 Operating system compatibility 9 Identifying parts and controls 10 Front view 10 Back view 13 Bottom view 14 Monitor - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 4
Setting up the monitor 40 Attaching the stand 40 Using the tilt, swivel, and vertical extension 43 Tilt, swivel and vertical extension 43 Rotating the Display 44 Configuring the display settings on your computer after rotation45 Camera Image Rotation 45 Connecting your monitor 46 Dell Power - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 5
of monitor speaker and microphone 102 Troubleshooting 104 Self-test 104 Built-in diagnostics 105 Common Problems 106 Product specific problems 108 Microsoft® Teams®/Skype for Business® specific problems . . 117 Universal Serial Bus (USB) specific problems 119 Regulatory information 120 FCC - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 6
of listening to audio at high volume through the headphones (on monitor that support it) may cause damage to your hearing ability. • Place the monitor on in the wall mounting section of the User's Guide. For information on safety instructions, see the Safety, Environmental, and Regulatory Information - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 7
About your monitor Package contents The following table provides the list of components that are shipped with your monitor, If any component is missing, contact Dell. For more information, see Contact Dell. NOTE: Some items may be optional and may not ship with your monitor. Some features may not - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 8
cable USB-C® Gen2 1.0 M cable (C to C) • Quick Setup Guide • Safety, Environmental, and Regulatory Information Product features The Dell P2724DEB a single-cable, network-connected experience. • Plug and play capability if supported by your computer. • On-Screen Display (OSD) adjustments for ease - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 9
Manager/Dell Display Manager (DDM) for Windows operating system and Dell Display and Peripheral Manager (DDPM) for Mac operating system. * Dell system that supports DPBS is listed in Dell website. DPBS function can be enabled in OSD menu under Display. WARNING: The possible long-term effects of blue - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 10
Camera Proximity Sensor Webcam LED indicator IR Camera Built-in speakers Use Monitor microphones (Mic). Indicator of infrared (IR). Transmits your image in a video conference. Supports the human presence wake & lock feature. Indicator of Webcam. It will light up in white when webcam is in use - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 11
9 Teams button & LED LED will light in static white when Microsoft Teams® is signed in and running. LED will blink when there is a Teams notification. Short press on the button to bring up Teams and open notification. Ensure that the Teams application is signed in and is already running at the - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 12
15 Camera Shutter Rotate clockwise to close camera shutter. When Close/Open closed, the camera will replace the image with a black pattern. Rotate counterclockwise to open camera shutter. When opened, UC applications can open camera function to use the camera when it is needed. NOTE: The - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 13
, serial Refer to this label if you need to contact Dell number, and Service Tag label for technical support. The Service Tag is an unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information. 7 Cable - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 14
at 60 Hz, PD 20 V/4.5 A, 15 V/3 A, 9 V/3 A, 5 V/3 A. NOTE: USB Type-C is not supported on Windows versions that are prior to Windows 10. 6 DP output for MST (multi-stream transport) capable monitor. To enable MST, refer to instruction on section DP port (out) "Connecting the Monitor for DP MST - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 15
the USB cable (Type-A to 5 Gbps (USB 3.2 Type-B or Type-C to Type-C) from the computer to the Gen1) (3) monitor. Port with battery icon supports Battery Charging Rev. 1.2. 10 Connect to Internet. You can surf Internet via RJ45 only after you have connected the USB cable(Type-A to RJ45 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 16
Monitor specifications Model P2724DEB Screen type Active matrix - TFT LCD Panel Type In-plane switching Technology Aspect ratio 16:9 Viewable image dimensions Diagonal 68.47 cm (27 in.) Active Area Horizontal 596.74 mm (23.49 in.) Vertical Area 335.66 mm (13.22 in.) 200301.75 mm2 ( - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 17
Manager Easy Arrange and other key features (DDM)Compatibility Security Security lock slot (cable lock sold separately) 1 At panel native only, under Custom Mode preset. 2 Supports up to QHD 2560 x 1440 at 60Hz as per specified in HDMI 1.4. About your monitor | 17 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 18
Resolution specifications Model P2724DEB Horizontal scan range 30 kHz to 90 kHz Vertical scan range 56 Hz to 76 Hz Default resolution 2560 x 1440 at 60 Hz Video display capabilities 480p, 560p, 720p, 1080p (HDMI & DP & USB Type-C 1080i (HDMI only) alternate mode) Preset display modes - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 19
x 1440 at 60 Hz Maximum number of external monitors that can be supported 2560 x 1440 at 60 Hz 3 1 NOTE: Maximum external monitor resolution supported is 2560 x 1440 at 60 Hz only. NOTE: DP output for MST is supported. USB-C Multi-Stream Transport (MST) Modes OSD Display Info: Link rate(current - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 20
Teams Supported Not supported Not supported Hookswitch Hookswitch Hookswitch Supported Supported Supported Supported Supported Supported Not supported Not supported Not supported Volume down Supported Supported** Supported Volume up Supported Supported** Supported Mute Supported Supported - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 21
Video input signals • Digital video signal for each differential line Per differential line at 100 ohm impedance • DP/HDMI/USB Type-C signal input support Input voltage/ frequency/current Inrush current 100-240 VAC/50 or 60 Hz ± 3 Hz/2.5 A (maximum) 120 V: 42 A (Max.) 240 V: 80 A (Max.) Power - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 22
• 2K (2560 x 1440) @ 30 fps, USB 3.0 • FHD (1920 x 1080) @ 30/60 fps, USB 2.0 • HD (1280 x 720) @ 30/60 fps, USB 2.0 USB 3.0 78 degree Manual shutter Yes Yes Yes 4x Digital Zoom f2.0 Speaker specifications Speaker rated power Frequency Response Impedance 2 x 5 W 100 Hz - 20 kHz 8 ohm Microphone - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 23
Dimensions Height (extended) 590.79 mm (23.26 in.) Height (compressed) 440.79 mm (17.35 in.) Width 611.78 mm (24.09 in.) Depth 230.00 mm (9.10 in.) Dimensions (without stand) Height 415.82 mm (16.37 in.) Width 611.78 mm (24.09 in.) Depth 59.61 mm (2.35 in.) Stand dimensions Height ( - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 24
Environmental characteristics Compliant Standards • ENERGY STAR certified Monitor. • EPEAT registered where applicable. EPEAT registration varies by country. See https://www.epeat.net for registration status by country. • TCO Certified & TCO Certified Edge. • RoHS Compliant. • BFR/PVC Free - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 25
to USB-A or USB-C downstream port USB-C Gen2 cable supported, USB 2.0/3.2 Gen1 USB-C (Alt Mode DP 1.4) USB-C Gen2 cable supported, USB 2.0/3.2 Gen1 USB-A 2.0 USB-A to USB-B cable supported, USB 2.0 USB-A 3.2 Gen1 USB-A to USB-B cable supported, USB 2.0/3.2 Gen1 USB-C 3.2 Gen1 (Data only) USB - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 26
Pin assignments DP port (in) Pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 20-pin side of the connected signal cable ML3(n) GND ML3(p) ML2(n) GND ML2(p) ML1(n) GND ML1(p) ML0(n) GND ML0(p) CONFIG1 CONFIG2 AUX CH (p) GND AUX CH (n) Hot Plug Detect Return DP_PWR 26 | About your - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 27
DP port (out) Pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 20-pin side of the connected signal cable ML0(p) GND ML0(n) ML1(p) GND ML1(n) ML2(p) GND ML2(n) ML3(p) GND ML3(n) CONFIG1 CONFIG2 AUX CH(p) GND AUX CH(n) Hot Plug Detect Return DP_PWR About your monitor | 27 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 28
HDMI port Pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCKCEC Reserved (N.C. - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 29
USB Type-C port Pin Signal A1 GND A2 SSTXp1 A3 SSTXn1 A4 VBUS A5 CC1 A6 Dp1 A7 Dn1 A8 SBU1 A9 VBUS A10 SSRXn2 A11 SSRXp2 A12 GND Pin Signal B12 GND B11 SSRXp1 B10 SSRXn1 B9 VBUS B8 SBU2 B7 Dn1 B6 Dp1 B5 CC2 B4 VBUS B3 SSTXn2 B2 SSTXp2 B1 GND About - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 30
A compliance devices. Your computer has the following USB ports: • 2 upstream - at rear. • 4 downstream - 2 at bottom, 2 at rear. Power Charging Port - the ports with battery icon supports fast current charging capability if the device is BC 1.2 compatible.The USB Type-C downstream port with icon - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 31
installation Install the Realtek USB GBE Ethernet Controller Driver available for your system. This is available for download at https://www.dell.com/support under the "Driver and download" section. Network (RJ45) data rate via USB-C max speed is 1000 Mbps. Wake-on-LAN behavior Computer power - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 32
port is 1000Base-T IEEE 802.3az compliant, supporting Mac Address (Printed on model label) Pass- UEFI* PXE Boot function [UEFI PXE Boot is not supported on Dell Desktop PC's (except for OptiPlex 7090/3090 WOL S5 only capable with Dell Systems that support DPBS and is with USB-C connection only. - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 33
RJ45 Connector LED status: Right LED Left LED LED Right LED Left LED Color Description Amber or Green Speed indicator: • Amber On - 1000 Mbps • Green On - 100 Mbps • Off - 10 Mbps Green Link/Activity indicator: • Blinking - Activity on the port. • Green On - Link is being established. • Off - - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 34
Plug-and-Play capability You can connect the monitor to any Plug and Play-compatible system. The monitor automatically provides the computer with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the computer can configure itself and optimize the - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 35
the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower-back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse. • Always leave space to rest - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 36
• Keep the area under your desk clear of obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard. monitor screen at or below eye level wrists relaxed and at monitor and keyboard positioned directly in front of the user feet at on the - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 37
Handling and moving your display To ensure the monitor is handled safely when lifting or moving it, follow the guidelines mentioned below: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. • Place the monitor in the original box - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 38
cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the instructions in the list below when unpacking, cleaning, or handling your monitor: • Use a clean cloth that is slightly dampened with water to clean - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 39
NOTE: Monitor damages due to improper cleaning methods and the use of benzene, thinner, ammonia, abrasive cleaners, alcohol, compressed air, detergent of any kind will lead to a Customer Induced Damage (CID). CID is not covered under the standard Dell warranty. • If you notice white residual powder - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 40
not installed at the factory when shipped. NOTE: The following instructions are applicable only for the stand that was shipped with your attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. To attach the monitor stand: 1. Open - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 41
4. Close the screw handle. 1 2 3 5. Open the protective cover on the monitor to access the VESA slot on the monitor. 6. Slide the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place. Setting up the monitor | 41 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 42
7. Hold the stand riser and lift the monitor carefully, then place it on a flat surface. NOTE: Hold the stand riser firmly when lifting the monitor to avoid any accidental damage. 8. Lift the protective cover from the monitor. 42 | Setting up the monitor - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 43
for the stand that was shipped with your monitor. If you are connecting a stand that you purchased from any other source, follow the set up instructions that were included with the stand. Tilt, swivel and vertical extension With the stand attached to the monitor, you can tilt the monitor for the - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 44
between landscape and portrait when rotating the display, download and install the latest graphics driver. To download, go to https://www.dell.com/support/drivers and search for the appropriate driver. NOTE: When the display is in portrait mode, you may experience performance degradation when using - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 45
set the preferred rotation. NOTE: If you do not see the rotation option or it is not working correctly, go to https://www.dell.com/support and download the latest driver for your graphics card. Camera Image Rotation Microsoft Teams Zoom Windows 10 × √ Windows 11 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 46
this section, follow the Safety Instructions. NOTE: Dell monitors are to a wall using cable tie or a cord that can support the weight of monitor in order to prevent the monitor from falling display normally. Please refer to product specific problems - No image when using DP connection to the - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 47
Connecting the HDMI cable (Optional) HDMI HDMI Connecting the DP cable DP DP Connecting the monitor for DP Multi-Stream Transport (MST) function DP DP DP out DP Setting up the monitor | 47 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 48
NOTE: Supports the DP MST feature. To make use of this feature, your PC Graphics Card must be certified to at least DP1.2 with MST option. NOTE: - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 49
USB Type-C cable (C to C) USB Type-C USB Type-C The USB Type-C port on your monitor: • Can be used as USB Type-C, DisplayPort 1.4 alternatively. • Supports USB Power Delivery (PD), with profiles up to 90 W. NOTE: Regardless of the power requirement/actual power consumption of your laptop, or the - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 50
Transport (MST) function DP in USB Type-C DP out USB Type-C NOTE: The maximum number of supported P2724DEB via MST is subjected to the bandwith of the USB-C source. Please refer to product specific problems -No image when using USB Type-C MST. NOTE: Remove the rubber plug when using DP out - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 51
) feature to allow you to control PC system power state from the monitor power button. This feature is compatible with Dell platforms that support DPBS, and is only supported over USB-C interface. USB-C USB-C To make sure the DPBS function works for the first time, you should do the following steps - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 52
3. Go to System Settings 4. In the drop-down menu of When I press the power button, there are a few options for selection namely Do nothing/Sleep/Hibernate/Shut down, and you can select Sleep/Hibernate/Shut down. NOTE: Do not select Do nothing, otherwise monitor power button cannot sync with PC - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 53
monitor's USB-C cable via Power Delivery (PD); please set USB-C Charging 90 W to On in Off Mode. * Ensure to check the Dell PC for DPBS supportability. Setting up the monitor | 53 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 54
of monitor (ON)* Initial system power state (OFF) USB-C New Power state of system (ON)* Connect USB-C cable USB-C * Not all Dell PC systems support to wake up the platform via the monitor. *Upon USB-C cable connection, mouse movement or keyboard press might be required to wake the system/monitor - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 55
When the monitor and PC power state are both ON, while you press and hold 4 seconds on monitor power button, the screen prompt will ask if you would like to shut down the PC. Press and hold 4s USB-C PC will shut down Slide to shut down your PC When the monitor and PC power state are both ON, - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 56
. When you press the Monitor 1 or PC power button, both the Monitor 1 and PC turns ON. Meanwhile the Monitor 2 will remain OFF. You need to manually press the power button on Monitor 2 to turn it ON. DP in USB Type-C DP out USB-C System power state(ON) Monitor 2 Monitor 1 Similarly, a PC - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 57
button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2. * Ensure to check the Dell PC for DPBS supportability. NOTE: DPBS only supports the port with icon. USB-C System power state(ON) USB-C port1 USB-C port2 Monitor 1 USB-C Monitor 2 Pressing power button on Monitor - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 58
Ensure to set USB-C Charging 90 W to On in Off Mode. While the PC and two monitors are in an initially OFF power state, by pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor1, and Monitor 2. USB-C System power state(OFF) USB-C port1 USB-C port2 Monitor 1 USB-C - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 59
Organizing your cables After attaching all necessary cables to your monitor and computer, (see Connecting Your Monitor for cable attachment) organize all cables as shown above. If your cable is not able to reach your PC, you may connect directly to the PC without routing through the slot on the - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 60
4x digital zoom • Adjustable field-of-view with autofocus • High Dynamic Range (HDR) and video noise reduction support • Walk Away Lock and Wake on Approach support • Windows Hello support • Additional customization using Dell Peripheral Manager Auto-framing (Single user framing) : • If the user is - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 61
customization. For more details on the application and the customizations available for the Dell P2724DEB, find the User's Guide for Dell Peripheral Manager at https://www.dell.com/support. Securing your monitor using Kensington lock (optional) The security lock slot is located at the bottom of the - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 62
for removing the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand. To remove the stand: CAUTION: Place the monitor screen on the desktop. Take note that the webcam is slightly - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 63
Wall mounting (Optional) NOTE: Use M4 x 10 mm screws to connect the monitor to the wallmounting kit. Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor on a soft cloth or cushion on a stable flat table. 2. Remove the stand. For - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 64
Operating the monitor Power on the monitor Press the button to turn on the monitor. Using the joystick control To modify the OSD adjustments using the joystick control on the rear end of the monitor, do the following: 1. Press the joystick to open the OSD Menu Launcher. 2. Move the joystick up/down/ - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 65
Joystick Functions Joystick Description Press joystick to open the OSD Menu Launcher. For right and left navigation. For up and down navigation. Using the rear-panel controls Press the Joystick to open the OSD Menu Launcher. Preset Modes Menu Launcher • Toggle the Joystick Up to open the Main Menu. - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 66
Menu Launcher Details The following table describes the Menu Launcher icons: Options Description Use this Menu button to launch the on-screen display (OSD) and select the OSD menu. Shortcut key: Menu Use this button to choose from a list of preset color modes. Shortcut key: Preset Modes To - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 67
Front‑panel button Use the buttons on the front of the monitor to adjust the image settings. Front Panel 1 Description Use the Up (increase) and Down (decrease) buttons to adjust items in the OSD menu. Up Down 2 Use the Previous button to go back to the previous menu. Previous 3 Use the - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 68
Using the Main Menu Icon Menu and Submenus Brightness/ Contrast Description Use this menu to activate Brightness/Contrast adjustment. 27 Monitor Brightness/Contrast Input Source Color Display USB Audio & Webcam Menu Personalize Others 75% 75% Exit Brightness Contrast Adjusts the luminance - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 69
Icon Menu and Submenus Input Source Description Use the Input Source menu to select between different video inputs that are connected to your monitor. 27 Monitor Brightness/Contrast Input Source Color Display USB Audio & Webcam Menu Personalize Others USB-C 90W DP HDMI Auto Select Auto Select - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 70
Icon Menu and Submenus Color Description Adjusts the color setting mode. 27 Monitor Brightness/Contrast Input Source Color Display USB Audio & Webcam Menu Personalize Others Preset Modes Input Color Format Reset Color Standard RGB Exit Preset Modes When you select Preset Modes, you can - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 71
appears cooler with a blue tint. • Custom Color: Allows you to manually adjust the color settings. Press the joystick left and right buttons to computer or a media player that supports RGB output. • YCbCr: Select this option if your media player supports only YCbCr output. 27 Monitor Brightness - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 72
Icon Menu and Submenus Display Description Use the Display menu to adjust image. 27 Monitor Brightness/Contrast Input Source Color Display USB Audio & Webcam Menu Personalize Others Aspect Ratio Sharpness Response Time MST Multi-Monitor Sync Dell Power Button Sync Reset Display 16:9 50 Normal O - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 73
power button. Allows you to On or Off Dell Power Button Sync function. NOTE: This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over USB-C interface. Resets all settings under the Display menu to the factory defaults. Press to select this - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 74
active. 27 Monitor Brightness/Contrast Input Source Color Display USB Audio & Webcam Menu Personalize Others DP assign to HDMI assign to Show KVM Setup Guide USB-B USB-B Select √ Exit NOTE: To prevent data damage or loss, before changing USB upstream ports, make sure that NO USB storage devices - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 75
Icon Menu and Submenus Audio & Webcam Description Use the Audio Settings menu to adjust the audio settings. 27 Monitor Brightness/Contrast Input Source Color Display USB Audio & Webcam Menu Personalize Others Volume Speaker Microphone Webcam & Presence Sensor Audio Pro les Reset Audio & Webcam - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 76
Icon Menu and Submenus Menu Description Select this option to adjust the settings of the OSD, such as the languages of the OSD, the amount of time the menu remains on screen, and so on. 27 Monitor Brightness/Contrast Input Source Color Display USB Audio & Webcam Menu Personalize Others Language - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 77
Icon Menu and Submenus Lock Description With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. 27 Monitor Brightness/Contrast Input Source Color Display USB Audio & Webcam - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 78
on. 27 Monitor Brightness/Contrast Input Source Color Display USB Audio & Webcam Menu Personalize Others Display Info DDC/CI LCD Conditioning Firmware Service Tag Self-Diagnostic Reset Others Factory Reset Select √ On O M2T101 ABCDEFG Select √ ENERGY STAR® Exit 78 | Operating the monitor - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 79
: USB: Stream Info: USB Upstream: USB-C 90W 2560 x 1440, 60 Hz, 24-bit USB-C DP 1.4 90W HDMI 1.4 - 8.1Gbps USB C2 Model: Firmware: Service Tag: P2724DEB M2T101 CN073K0 DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 80
Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information. NOTE: The Service Tag is also printed on a label located at the back of the cover. Use this option to run the built-in diagnostics, see Builtin Diagnostics. - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 81
Buttons Disable Exit 2. The following message appears. Are you sure you want to lock the Menu Buttons? To unlock the Button, refer to the User's Guide. Yes No 3. Select Yes to lock buttons. Once locked, pressing any control button will display the lock icon . Operating the monitor | 81 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 82
Use the Joystick to lock the button(s). Press the left directional navigation of Joystick for four seconds, a menu appears on the screen. Select Option: Select one of the following options: Options 1 Description Select this option to lock OSD menu function. Menu Button lock 2 Use this option - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 83
To unlock the button(s). Press the left directional navigation of Joystick for four seconds until a menu appears on the screen. The following table describes the options to unlock the front-panel control buttons. Select Option: Options 1 Description Use this option to unlock OSD menu function. - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 84
Initial Setup When you select OSD items of Factory Reset in Other feature, the following message will appear: Your webcam status will be reset after factory reset. To enable it, twist to open the shutter or go to OSD settings. Are you sure you want to reset to default settings? Yes No When you - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 85
a particular resolution mode, you can see the following message: The current input timing is not supported by the monitor display. Please change your input timing to 2560x1440, 60Hz or any other monitor listed timing as per monitor speci cations. This means - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 86
A message is displayed while the cable supporting DP alternate mode is connected to the monitor under the following conditions: • When Auto Select for USB-C is set to Prompt for Multiple Inputs. • When - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 87
into Standby Mode in 4 minutes. Dell.com/support/P2724DEB or No HDMI Cable The display will go into Standby Mode in 4 minutes. Dell.com/support/P2724DEB When the USB upstream cable is not Type-C) from the PC to the monitor. See Troubleshooting for more information. Operating the monitor | 87 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 88
. Depending on your computer, complete one of the following procedures: If you have a Dell desktop or laptop: • Go to https://www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer (laptop or desktop): • Go to the - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 89
Response Time Display USB Audio & Webcam Menu MST Multi-Monitor Sync On Dell Power Button Sync O Reset Display Personalize Others Exit If Monitor 2 supports Multi-Monitor Sync, its MMS option will automatically be set to On for syncing as well. If syncing of OSD settings across monitors is - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 90
Setting Multi-Monitor Sync (MMS) During initial power on or connection of new monitor, user setting synchronization only start if MMS is On. All monitor should synchronize settings from Monitor 1. 27 Monitor Brightness/Contrast Aspect Ratio Input Source Sharpness Color Response Time Display - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 91
Setting up Windows Hello In Windows® 10/Windows® 11: Click Windows start menu, click Settings. Click Accounts. Click Sign-in options. You must set up a PIN before you can enroll in Windows Hello. Operating the monitor | 91 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 92
Click Add under PIN enter to Set up a PIN. Enter New PIN and Confirm PIN, and thenclick OK. Once you've done that, the options to set up Windows Hello will unlock. Click Set up under Windows Hello, enter to Windows Hello setup. 92 | Operating the monitor - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 93
The following message is displayed, click Get started. Keep looking directly at your screen and position yourself so that your face is in the center of the frame that appears on screen. The webcam will then register your face. Operating the monitor | 93 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 94
When the following message is displayed, click Close to exit Windows Hello setup. Once you have set up, you have another option to improve the recognition. Click Improve recognition if necessary. 94 | Operating the monitor - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 95
Setting up the monitor webcam as default setting on the operating system When using a notebook with built-in webcam to connect this monitor, in the device manager interface, you can find the notebook built-in webcam and the monitor webcam. Normally, they are in enable status, and the default setting - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 96
as default setting, you need disable the notebook built-in webcam. To identify the notebook built-in webcam and disable it, please follow below instructions: Right-click DELL Display with 4MP WebCam, and click Properties to open the DELL Display with 4MP WebCam Properties. 96 | Operating the - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 97
Click Details > Property and select Hardware Ids. Operating the monitor | 97 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 98
The Value will show the detail hardware ids of this DELL Display with 4MP WebCam. The hardware ids of the notebook built-in webcam and the monitor webcam are different. For P2724DEB, the monitor webcam hardware ids will show as below: Right click the PC/Notebook webcam which has different hardware - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 99
The following message is displayed: Click Yes. The notebook webcam is now disabled and the monitor webcam will be used as the default setting. Restart the notebook. Operating the monitor | 99 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 100
system When your computer connects multiple speakers, if you want to set up the monitor speaker as default setting, please follow below instructions: Right-click Volume in the Windows task bar notification area. Click Playback devices enter to Sound setting interface. P2724DEB Echo Cancelling - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 101
and Echo Cancelling Speakerphone P2724DEB from the monitor will show in the Sound setting interface. The P2724DEB monitor would show options for two audio paths supported in the monitor. Operating the monitor | 101 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 102
this selection. • DELL P2724DEB audio path is where audio streams through HDMI/DP alternate mode. Under this selection, there will not be microphone support. This selection is suitable for Audio Playback only. The audio playback performance is the same on either of the audio path. For UC conference - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 103
DELL P2724DEB USB DELL P2724DEB Echo Cancelling Speakerphone 2-DELL P2724DEB USB DELL P2724DEB Operating the monitor | 103 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 104
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-test Your monitor Mode in 4 minutes. Dell.com/support/P2724DEB or No USB-C Cable The display will go into Standby Mode in 4 minutes. Dell.com/support/P2724DEB 4. This box also appears - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 105
determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. Menu Personalize Others Display Info DDC/CI LCD Conditioning Firmware Service Tag Self-Diagnostic Reset Others Factory Reset Select √ On Troubleshooting | 105 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 106
Missing Pixels Stuck-on Pixels Brightness Problems Safety Related Issues What you experience on Dell Monitor Quality and Pixel Policy, see Dell Support site at: https://www.dell.com/pixelguidelines. • Dell Monitor Quality and PixelPolicy, see Dell Support site at: https://www.dell.com/ - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 107
the monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Missing Color Picture missing color • Perform monitor self-test. • • Touch the Mic button and make sure the Mic mute LED is dark. Troubleshooting | 107 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 108
problems Problem the latest graphics card driver. • Some DP 1.1a graphics card cannot support DP 1.2/1.4 monitors. No image when using USB Type-C connection to Verify if the USB Type-C interface of the device can support DP alternate mode. • Verify if the device required more than 90 W - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 109
Problem No charging when using USB not Prime mode No network connection Network dropped or Intermittent Possible solutions • Verify if the device can support one of 5 V/9 V/15 V/20 V charging profiles. • Verify if the Notebook requires a , keeps the power button On. Troubleshooting | 109 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 110
Problem What you experience The LAN port is OS setting or not functioning cable connection issue Monitor buttons Monitor buttons (Mute/ Echo Cancelling Speakerphone' audio path in the 'Sounds Setting' on UC application. • Connect the USB-C to C cable or USB-A to B cable. 110 | Troubleshooting - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 111
Problem What you experience When press When press either either Volume Volume down/ down/Volume Volume up or up or Mute Mute button, Turn Off the monitor, unplug the monitor power cord, replug it, and then turn On the monitor. • Reset the monitor to Factory Settings. Troubleshooting | 111 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 112
Problem What you experience Speaker volume Speaker volume is is low/sounds low/sounds soft soft when speaker option is DELL P2724DEB in Sound increase path on the UC application. or decrease the • Connect the USB-C to C cable or USB-A to volume on the OS. B cable. 112 | Troubleshooting - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 113
Problem What you experience Possible solutions Webcam the USB upstream cable to the computer or notebook. Webcam is not • To support the P2724DEB monitor, please use detected in the the Dell Peripheral Manager version 1.7.0 on the setting in the UC application. Troubleshooting | 113 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 114
Problem Microphone volume is low/ sounds soft What you experience Microphone volume is low /sounds soft to the other participant condition. Ensure the monitor is setup at a well lighted environment, preferably under ceiling lights. The user should avoid a dim environment. 114 | Troubleshooting - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 115
Problem Webcam image looks blurry Teams Microphone volume What you experience Possible solutions Webcam image • Use a clean and slightly damp , save and playback the recording. There will show Mosaic in the video. • Change monitor camera resolution to 720p or higher. Troubleshooting | 115 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 116
Problem What you experience Possible solutions The USB device Platform connect • Exceed USB hub topology cannot work to dock with • Workaround Notebook with Power adaptor Notebook battery is at 0%, Notebook cannot power on when connecting USB-C cable to monitor 116 | Troubleshooting - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 117
system under lid show black screen. closing. Microsoft® Teams®/Skype for Business® specific problems Problem The Teams button is not working What you experience Possible solutions Short press • Ensure on the monitor. Please check with your system administrator. Troubleshooting | 117 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 118
Problem The Hookswitch button is not working The Mute button is not working Webcam no image Webcam being occupied What you • Avoid running multiple conference softwares at the same time. While you are using 'conference software A', close the other 'conference software B'. 118 | Troubleshooting - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 119
Universal Serial Bus (USB) specific problems Specific Symptoms What you experience Possible solutions USB interface is USB peripherals not working are not working • USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port. Troubleshooting | 119 - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 120
Regulatory information FCC notices (U.S. Only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at https://www.dell.com/regulatory_compliance. EU product database for energy label and product information sheet P2724DEB: - Dell P2724DEB | Video Conferencing Monitor Users Guide - Page 121
. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. • To get online monitor support content, see https://www.dell.com/support/monitors. • To contact Dell for sales, technical
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Model: P2724DEB
Regulatory model: P2724DEBt
Dell P2724DEB
Video Conferencing Monitor
User’s Guide