Dell P3424WE Monitor Users Guide

Dell P3424WE Manual

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  • Dell P3424WE | Monitor Users Guide - Page 1
    Dell P3424WE Monitor User's Guide Model: P3424WE Regulatory model: P3424WEb
  • Dell P3424WE | Monitor Users Guide - Page 2
    that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2023 Dell Inc. or its subsidiaries
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    Contents Safety instructions 6 About your monitor 7 Package contents 7 Product features 9 Identifying parts and controls 10 Front view 10 Back view 11 Bottom view 12 Monitor specifications 14 Resolution specifications 15 Supported video modes 16 Preset display modes 16 Electrical
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    RJ45 Connector 26 Plug and play capability 29 LCD monitor quality and pixel policy 30 Ergonomics 30 Handling and moving your display 32 Maintenance guidelines 33 Cleaning your monitor 33 Setting up the monitor 35 Attaching the stand 35 Organizing your cables 38 Connecting your monitor 38
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    80 Tilt, swivel 80 Vertical extension 80 Slant adjust 81 Troubleshooting 82 Self-test 82 Using the joystick to lock/unlock buttons 83 Locking and joystick buttons 83 Common problems 85 Product specific problems 88 Universal Serial Bus (USB) specific problems 89 Regulatory information 91
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    of listening to audio at high volume through the headphones (on monitor that support it) may cause damage to your hearing ability. • Place the monitor in the wall mounting section of the User's Guide. For information on safety instructions, see the Safety, Environmental, and Regulatory Information
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    About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contact Dell. NOTE: Some items may be optional and may not ship with your monitor. Some features may not be
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    Gbps))  (1.80 meters) USB 3.2 Gen1 (5 Gbps) Type-A to Type-B upstream cable (enables the USB ports on the monitor) (1.80 meters) Cable tie • Quick Setup Guide • Safety, Environmental, and Regulatory Information *Please check with the respective country sales representative. 8 │ About your monitor
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    viewing angle to allow viewing from a sitting or standing position. • Color gamut of 99% sRGB. • Digital connectivity with DisplayPort, USB Type-C and HDMI (supports up to WQHD 3440 x 1440 at 60 Hz as per specified in HDMI 2.1). • Single USB Type-C to supply power (PD 90W) to a compatible notebook
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    WARNING: The possible long-term effects of blue light emission from the monitor may cause damage to the eyes, including eye fatigue, digital eye strain, and so on. ComfortView Plus feature is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort. Identifying
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    VESA Cover) Regulatory label Stand release button Barcode, serial number, and Service Tag label Power On/Off button Joystick Cable-management slot Use Wall the monitor. Refer to this label if you need to contact Dell for technical support. To turn the monitor on or off. Use to control the OSD menu.
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    Bottom view Bottom view without monitor stand Label 1 2 Description Security lock slot (based on Kensington Security Slot) Power connector 3 HDMI port 4 DisplayPort 5 Stand lock feature Use Secures the monitor with security cable lock (sold separately). Connect the power cable (shipped with
  • Dell P3424WE | Monitor Users Guide - Page 13
    came with your monitor to the computer or mobile device. This port supports USB Power Delivery, Data, and DisplayPort video signal. The SuperSpeed cable (shipped with your monitor) to the monitor and to your computer. Support Ethernet connection 10/100/1000 Mbps. Connect this port to Ethernet with
  • Dell P3424WE | Monitor Users Guide - Page 14
    Monitor specifications Model P3424WE Screen type Active matrix - TFT LCD Panel technology In-Plane Switching Technology Aspect ratio 21:9 Viewable image Diagonal 867.2 mm (34.14 in.) Width (active area) 799.8 mm (31.49 in.) Height (active area) 334.8 mm (13.18 in.) Total area 267773.
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    compatibility Security Security lock slot (cable lock sold separately) *DisplayPort and USB Type-C (Alternate mode with DisplayPort 1.2): HBR2 is supported. Resolution specifications Model Horizontal scan range Vertical scan range Maximum preset resolution P3424WE 30 kHz to 90 kHz (automatic
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    Supported video modes Model P3424WE Video display capabilities (HDMI 480p, 576p, 720p, 1080i, 1080p & DisplayPort & USB Type-C alternate mode) Preset display modes Display mode VESA, 640 x
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    P3424WE • HDMI 2.1/DisplayPort 1.2, 600 mV for each differential line, 100 ohm input impedance per differential pair • USB-C (with Alternate mode) signal input support 100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz / 2.0 A (typical) • 120 V: 40 A (Max.) at 0°C (cold start) • 240 V: 80 A (Max.) at
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    This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in
  • Dell P3424WE | Monitor Users Guide - Page 19
    Depth Stand dimensions Height (extended) Height (compressed) Width Depth Base Weight Weight with packaging Weight with stand assembly and cables Weight without stand assembly (For wall mount or VESA mount considerations - no cables) Weight of stand assembly Front frame gloss 58.10 mm (2.29 in.) 433
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    Environmental characteristics Model P3424WE Compliant standards • ENERGY STAR certified monitor • EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country. • RoHS-compliant • TCO Certified & TCO Certified Edge • BFR/PVC
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    Pin assignments DisplayPort connector Pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 20-pin side of the connected signal cable ML3 (n) GND ML3 (p) ML2 (n) GND ML2 (p) ML1 (n) GND ML1 (p) ML0 (n) GND ML0 (p) GND GND AUX (p) GND AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR About your
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    HDMI connector Pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCKCEC Reserved
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    5 V/0.9 A (Max, each port) USB 2.0 Transfer speed High speed Full speed Low speed Data rate 480 Mbps 12 Mbps 1.5 Mbps Maximum power supported 5 V/0.5 A (Max, each port) 5 V/0.5 A (Max, each port) 5 V/0.5 A (Max, each port) NOTE: This monitor is SuperSpeed USB 5 Gbps (USB 3.2 Gen1) and High-Speed
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    USB 3.2 Gen1 (5 Gbps) upstream connector Pin number 1 2 3 4 5 6 7 8 9 9-pin side of the connector VCC DD+ GND SSTXSSTX+ GND SSRXSSRX+ USB 3.2 Gen1 (5 Gbps) downstream connector Pin number 1 2 3 4 5 6 7 8 9 9-pin side of the connector VCC DD+ GND SSRXSSRX+ GND SSTXSSTX+ 24 │ About your monitor
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    USB 2.0 downstream connector Pin number 1 2 3 4 4-pin side of the connector VCC DMD DPD GND USB Type-C connector Pin Number A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 Signal Name GND TX1+ TX1VBUS CC1 D+ DSBU1 VBUS RX2RX2+ GND Pin Number B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 Signal Name GND TX2+
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    USB ports • 1 USB Type-C upstream port (Alternate mode with DisplayPort 1.2, Power Delivery PD up to 90W) - bottom • 1 SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-B upstream port - bottom • 4 SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-A downstream ports bottom NOTE: USB 3.2 Gen1 (5 Gbps) functionality
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    Driver Installation Install the Realtek USB GBE Ethernet Controller Driver available for your system. This is available for download at www.dell.com/support. Key in monitor model number in the Search bar to identify the product, and then find the software under "Drivers & Download" section. Network
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    This LAN port is 1000Base-T IEEE 802.3az compliant, supporting Mac Address (Printed on model label) Pass-thru (MAPT UEFI* PXE Boot function [UEFI PXE Boot is not supported on Dell Desktop PC's (except for OptiPlex 7090/3090 only capable with Dell Systems that support DPBS and is with USB-C connection only.
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    RJ45 Connector LED Status LED Right LED Left LED Color Amber or Green Green Description Speed indicator: • Amber On - 1000 Mbps • Green On - 100 Mbps • Off - 10 Mbps Link / Activity indicator: • Blinking - Activity on the port. • Green On - Link is being established. • Off - Link is not
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    , and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower-back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse. 30 │ About your monitor
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    • Always leave space to rest your hands while using the keyboard or mouse. • Let your upper arms rest naturally on both sides. • Ensure that your feet are resting flat on the floor. • When sitting, make sure that the weight of your legs is on your feet and not on the front portion of your seat.
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    Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it, follow these guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. • Place the monitor in the original box with the
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    cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the instructions in the list below when unpacking, cleaning, or handling your monitor: • Use a clean cloth that is slightly dampened with water to clean
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    WARNING: Do not spray the cleaning solution or even water directly on the surface of the monitor. Doing so will allow liquids to accumulate at the bottom of the display panel and corrode the electronics resulting in permanent damage. Instead, apply the cleaning solution or water to a soft cloth and
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    Setting up the monitor Attaching the stand NOTE: The stand is not installed at the factory when shipped. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow
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    6. Lift the cover, as shown, to access the VESA area for stand assembly. 7. Attach the stand assembly to the display. a. Fit the two tabs on the upper part of the stand to the groove on the back of the display. b. Press the stand down till it snaps into place. 36 │ Setting up the monitor
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    8. Place the monitor upright. NOTE: Lift the monitor carefully to prevent it from slipping or falling. 9. Remove the cover from the monitor. Setting up the monitor │ 37
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    organize all cables as shown above. Connecting your monitor WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. NOTE: Dell monitors are designed to work optimally with the Dellsupplied cables inside the box. Dell does not guarantee the video quality and
  • Dell P3424WE | Monitor Users Guide - Page 39
    a DisplayPort cable Connecting an HDMI cable Connecting a USB Type-C cable NOTE: Use the USB Type-C cable shipped with monitor only. • This port supports DisplayPort Alternate Mode (DP1.2 standard only). • The USB Type-C power delivery compliant port (PD Version 3.0) delivers up to 90W of power
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    • If your notebook requires more than 90W to operate and the battery is drained, it may not be powered up or charged with the USB PD port of this monitor. Connecting the monitor for RJ45 Cable (Optional) NOTE: RJ45 cable is non in-box standard accessory. Connecting the SuperSpeed USB 5 Gbps (USB 3.2
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    3. Plug the power cables for your computer(s) and monitor into a nearby outlet. a. Connect one computer b. Connect two computers *When connecting two computers to the monitor, configure the USB settings from the OSD menu to share a single set of keyboard and mouse connected to the monitor between
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    CAUTION: Before using the monitor, it is recommended to fasten the stand riser to a wall using cable tie or a cord that can support the weight of the monitor in order to prevent the monitor from falling. Cable tie or Cord 4. Turn On the monitor and the computer(s).  If
  • Dell P3424WE | Monitor Users Guide - Page 43
    feature to allow you to control PC system power state from the monitor power button. This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over USB-C interface. To make sure the DPBS function works for the first time, perform the following steps on
  • Dell P3424WE | Monitor Users Guide - Page 44
    2. Select Hardware and Sound, followed by Power Options. 3. Go to System Settings. 44 │ Setting up the monitor
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    4. In the drop-down menu of When I press the power button, there are a few options for selection, namely Do nothing/Sleep/Hibernate/Shut down. You can select Sleep/Hibernate/Shut down. NOTE: Do not select "Do nothing", otherwise the monitor power button will not be able to sync with PC system power
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    Connecting the monitor for DPBS for the first time For the first time setting up the DPBS function: 1. Make sure both the PC and the monitor are OFF. 2. Press the monitor power button to turn ON the monitor. 3. Connect the USB-C cable from the PC to the monitor. 4. Both the monitor and PC will turn
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    DPBS function Waking on the USB-C cable When you connect the USB-C cable, the Monitor/PC state is as follows: *Not all Dell PC systems support to wake up the platform via the monitor. *This function can be enabled/disabled with "Wake on Dell USB-C Dock" in Computer BIOS setting. Monitor
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    NOTE: You can enable or disable the power button sync function via OSD. See Dell Power Button Sync. • When the monitor and the PC power state are both ON, press and hold the monitor power button for 4 seconds, the screen prompt will ask if you would like to shut down the PC. • When it is necessary
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    state, pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2. *Ensure to check the Dell PC for DPBS support. NOTE: DPBS only supports the USB Type-C upstream port with icon. Setting up the monitor │ 49
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    Ensure that Dell Power Button Sync is set to ON (see Dell Power Button Sync). When the PC and two monitors are in an initial OFF power state, pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor 1, and Monitor 2. 50 │ Setting up the monitor
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    for removing the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand. To remove the stand: 1. Place the monitor on a soft cloth or cushion. 2. Press and hold the stand release
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    3. Lift the stand up and away from the monitor. VESA wall mounting (optional) (Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat table. 2. Remove the stand. (
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    Operating the monitor Power on the monitor Press the Power button to turn On the monitor. Using the joystick control Use the joystick control on the rear of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick to launch the Menu Launcher. 2. Move the joystick up/down/left
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    • For 2-way (right and left) directional navigation. • Move right to enter the submenu. • Move left to exit from the submenu. • For 2-way (up and down) directional navigation. • Toggles between the menu items. • Increases (up) or decreases (down) the parameters of selected menu item. Using the On-
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    2 When you move the joystick to the left or right to toggle between the shortcut functions, the selected item will be highlighted and shifted to the center position. Press the joystick to enter its submenu. • Input Source: To choose an input source from the list of video signals that may be
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    Accessing the menu system NOTE: After you change the settings, press the joystick to save the changes before you proceed to another menu or exit the OSD menu. Icon Menu and Submenus Brightness/ Contrast Description Use this menu to activate Brightness/Contrast adjustment. Brightness Contrast
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    Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor. USB-C 90W DP HDMI Auto Select Select USB-C 90W when you are using the USB Type-C connector. Press the joystick to confirm the selection. Select DP when you are using the
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    Auto Select for USB-C Allows you to set Auto Select for USB-C to: • Prompt for Multiple Inputs: Always displays the "Switch to USB-C Video Input" message for you to choose whether to switch or not. • Yes: Always switches to USB-C video input (without asking) when the USB Type-C cable is connected.
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    Color Use Color to adjust the color setting mode. Preset Modes Allows you to choose from the list of preset color modes. Press the joystick to confirm the selection. • Standard: Loads the monitor's default color settings. This is the default preset mode. • Movie: Loads color settings ideal for
  • Dell P3424WE | Monitor Users Guide - Page 60
    Input Color Format • Cool: Presents colors at higher color temperatures. The screen appears cooler with a blue tint. • Custom Color: Allows you to manually adjust the color settings. Use the joystick to adjust the three colors (R, G, B) values and create your own preset color mode. Allows you to
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    Saturation Reset Color Display This feature can adjust the color saturation of the video image. Move the joystick to adjust the saturation level from '0' to '100'. NOTE: Saturation adjustment is available only when you select Movie or Game preset mode. Resets your monitor's color settings to the
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    PIP/PBP This function brings up a window displaying image from another input source. Press the joystick to confirm the selection. Main Window USB Type-C DP HDMI USB Type-C Sub-Window DP X HDMI X NOTE: The images under PBP mode will be displayed at the center of the split windows. 62 │
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    PIP/PBP Mode Allows you to choose a PBP or PIP mode from the preset list, which provides different sizes and positions of the sub-window. The options are shown in graphic format, giving a quick understanding of various layout settings, The default setting is Off. PIP/PBP (Sub) Select between the
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    for details. Press the joystick to confirm the selection. When you use only one upstream port, the connected upstream port is active. Show KVM Setup Guide Reset USB NOTE: To prevent data damage or loss, before unplugging the USB upstream port, make sure that NO USB storage devices are in use
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    Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Transparency Timer Sets the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian,
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    Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. Reset Menu • Menu Buttons: All joystick functions are locked and not accessible by the user. • Power Button:
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    Personalize Shortcut Key 1 Shortcut Key 2 Shortcut Key 3 Allows you to choose a feature from Preset Modes, Brightness/Contrast, Input Source, Aspect Ratio, PIP/PBP Mode, USB Switch, Video Swap, or Display Info and set it as a shortcut key. Power Button Allows you to set the power LED indicator on
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    Others Select this option to adjust the OSD settings, such as DDC/CI, LCD Conditioning, and so on. Display Info DDC/CI Displays the monitor's current settings. DDC/CI (Display Data Channel/Command Interface) allows you to adjust the monitor settings using software on your computer. You can
  • Dell P3424WE | Monitor Users Guide - Page 69
    enable this feature by selecting On. Firmware Displays the firmware version of your monitor. Service Tag Displays the service tag of your monitor. This string is required when you look for phone support, check your warranty status, update drivers on Dell's website, etc. Self-Diagnostic Press the
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    values to the factory default settings. These are also the settings for ENERGY STAR® tests. OSD warning message When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving
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    You will see the following message before the DDC/CI function is disabled: When you adjust the Brightness level for the first time, the following message appears: NOTE: If you select Yes, the message will not appear the next time you intend to change the Brightness setting. When you change the
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    NOTE: If you select Yes for either of the features mentioned above, the message will not appear the next time you intend to change the settings of these features. When you perform a factory reset, the message will appear again. When the monitor goes into Standby mode, the following message appears:
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    according to the connected input signal. When the monitor is under DP/HDMI input and a USB Type-C cable is connected to a notebook that supports DP Alternate Mode, if Auto Select for USB-C is enabled, the following message appears: When Factory Reset is selected, the following message appears
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    When Yes is selected, the following messages appear. See Troubleshooting for more information. 74 │ Operating the monitor
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    . Depending on your computer, complete one of the following procedures: If you have a Dell desktop or laptop: • Go to https://www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer (laptop or desktop): • Go to the
  • Dell P3424WE | Monitor Users Guide - Page 76
    of keyboard and mouse connected to the monitor. a. When connecting HDMI + USB-B to computer 1 and DP + USB-C to computer 2: NOTE: The USB Type-C connection currently supports only data transfer. Make sure USB for HDMI is assigned to USB-B and DP is assigned to USB-C 90W. 76 │ Operating the monitor
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    and data transfer. Make sure USB for HDMI is assigned to USB-B . NOTE: As the USB Type-C port supports the DisplayPort Alternate Mode, there is no need to set USB for USB-C. NOTE: When connecting to different video input sources not shown above, follow
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    in Sleep (S3) mode, user would need to use the keyboard and mouse attached to that computer to wake it up. You can follow below instruction to set up Auto KVM for your monitor: 1. Ensure that PIP/PBP Mode is Off. 2. Ensure that Auto Select is On and Auto Select for
  • Dell P3424WE | Monitor Users Guide - Page 79
    3. Ensure that the USB ports and the video inputs are paired accordingly. NOTE: For USB Type-C (video and data) connection, there is no further setting required. Operating the monitor │ 79
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    for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. Tilt, swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most
  • Dell P3424WE | Monitor Users Guide - Page 81
    Slant adjust With the stand attached to the monitor, you can adjust the monitor to your desired angle with the slant adjust feature. Operating the monitor │ 81
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    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Sel f-test Your monitor provides a self-test feature that allows you to check check your video controller and computer, because your monitor is functioning properly. 82 │ Troubleshooting
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    is locked and not accessible by the user. • Menu + Power Buttons: Both the joystick & the Power Button are locked and not accessible by the user. Troubleshooting │ 83
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    To unlock the button(s), press and hold the joystick to the up or down or left or right for 4 seconds. Select the Unlock icon to unlock the button(s). 84 │ Troubleshooting
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    The following table contains general information about common monitor problems you might encounter and the possible solutions: Common symptoms No Video/Power LED off monitor to factory settings. • Check environmental factors. • Relocate the monitor and test in another room. Troubleshooting │ 85
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    Problems Geometric Distortion Horizontal/ Vertical Lines LCD screen has spots • Cycle power On-Off. • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support . 86 │ Troubleshooting
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    in the safe mode. Visible signs of • Do not perform any troubleshooting smoke or sparks steps. • Contact Dell immediately. Monitor • Ensure that • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Picture missing color • Perform monitor
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    for a long period of time Faint shadow from the static image displayed appears on the screen Product specific problems • Set the screen to turn off after a few minutes of screen idle time. These can be adjusted may display in full screen. • Run the built-in diagnostics. 88 │ Troubleshooting
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    the cable from the notebook Universal Serial Bus (USB) specific problems Common symptoms USB interface is not working USB Type-C port does charged compliant with the USB-C specification. The USB Type-C port supports USB 3.2 Gen1 and an output of 90W. • Check that you use the USB Type
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    and peripherals. its receiver decreases • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.2 port. 90 │ Troubleshooting
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    Regulatory information FCC notices (U.S. only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance. EU product database for energy label and product information sheet P3424WE: https://
  • Dell P3424WE | Monitor Users Guide - Page 92
    Contact Dell To contact Dell for sales, technical support, or customer service issues, see www.del l.com/contactde l l. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active Internet connection, you can find
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Dell P3424WE Monitor
User’s Guide
Model: P3424WE
Regulatory model: P3424WEb