Dell P3424WEB Curved Video Conferencing Monitor Users Guide
Dell P3424WEB Manual
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- Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 1
Dell P3424WEB Curved Video Conferencing Monitor User's Guide Model:P3424WEB Regulatory model: P3424WEBt - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 2
that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2023 Dell Inc. or its subsidiaries - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 3
Contents Safety instructions 6 About your monitor 7 Package contents 7 Product features 8 Operating system compatibility 9 Identifying parts and controls 10 Front view 10 Back view 13 Bottom view 14 Monitor - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 4
Tilt, swivel and vertical extension 41 Connecting your monitor 42 Dell Power Button Sync (DPBS 46 Connecting the monitor for DPBS for the first time 48 Using DPBS function 49 Connecting the monitor for USB-C in DPBS mode 51 Organizing your cables 53 Operating the monitor webcam 54 Dell - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 5
Troubleshooting 98 Self-test 98 Built-in diagnostics 99 Common Problems 100 Product specific problems 102 Microsoft® Teams®/Skype for Business® specific problems . . 111 Universal Serial Bus (USB) specific problems 113 Regulatory information 114 FCC notices (U.S. Only) and other regulatory - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 6
of listening to audio at high volume through the headphones (on monitor that support it) may cause damage to your hearing ability. • Place the monitor on in the wall mounting section of the User's Guide. For information on safety instructions, see the Safety, Environmental, and Regulatory Information - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 7
About your monitor Package contents The following table provides the list of components that are shipped with your monitor, If any component is missing, contact Dell. For more information, see Contact Dell. NOTE: Some items may be optional and may not ship with your monitor. Some features may not - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 8
USB-C® Gen1 1.8 M cable (C to C) • Quick Setup Guide • Safety, Environmental, and Regulatory Information Product features The Dell P3424WEB • Power and OSD buttons lock. • Security lock slot. • Stand lock. • Supports Picture by Picture (PBP)/Picture in Picture(PIP) Select mode. • Allows user to - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 9
Manager/Dell Display Manager (DDM) for Windows operating system and Dell Display and Peripheral Manager (DDPM) for Mac operating system. * Dell system that supports DPBS is listed in Dell website. DPBS function can be enabled in OSD menu under Display. WARNING: The possible long-term effects of blue - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 10
Use Monitor microphones (Mic). 2 IR LED Indicator of infrared (IR). 3 RGB Camera Transmits your image in a video conference. 4 Proximity Sensor Supports the human presence wake & lock feature. 5 Webcam LED indicator 6 IR Camera Indicator of Webcam. It will light up in white when webcam - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 11
9 Teams button & LED LED will light in static white when Microsoft Teams® is signed in and running. LED will blink when there is a Teams notification. Short press on the button to bring up Teams and open notification. Ensure that the Teams application is signed in and is already running at the - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 12
15 Camera Shutter Rotate clockwise to close camera shutter. When Close/Open closed, the camera will replace the image with a black pattern. Rotate counterclockwise to open camera shutter. When opened, UC applications can open camera function to use the camera when it is needed. NOTE: The - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 13
, serial Refer to this label if you need to contact Dell number, and Service Tag label for technical support. The Service Tag is an unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information. 7 Cable - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 14
upstream/ DisplayPort (Video + data) 3.2 Gen1) and the alternate mode with DP 1.2 supporting maximum resolution of 3440 x 1440 at 60 Hz, PD 20 V/4.5 A, 15 V/3 A, 9 V/3 A, 5 V/3 A. NOTE: USB Type-C is not supported on Windows versions that are prior to Windows 10. 6 Connect the USB cable - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 15
Speakerphone audio path in the Sound setting interface. Headphone jack supports headset with microphone. NOTE: Excessive sound pressure from earphones or output voltage and therefore the sound pressure level. 12 Port with icon supports 5 V/3 A. USB Type-C Connect your USB device. You can use - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 16
Monitor specifications Model P3424WEB Screen type Active matrix - TFT LCD Panel Type In-plane switching Technology Aspect ratio 21:9 Viewable image dimensions Diagonal 86.71 cm (34.14 in.) Active Area Horizontal 799.8 mm (31.49 in.) Vertical Area 334.80 mm (13.18 in.) 267773.04 mm2 ( - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 17
port at maximum resolution 3440 x 1440 at 60Hz is 16.78 million colors. 2 At panel native only, under Custom Mode preset. 3 Not supporting the HDMI 2.1 optional specification, including HDMI Ethernet Channel (HEC), Audio Return Channel (ARC), standard for 3D format and resolutions, standard for 4K - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 18
Resolution specifications Model P3424WEB Horizontal scan range 30 kHz to 90 kHz Vertical scan range 56 Hz to 76 Hz Default resolution 3440 x 1440 at 60 Hz Video display capabilities 480p, 560p, 720p, 1080p (HDMI & DP & USB Type-C 1080i (HDMI only) alternate mode) Preset display modes - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 19
up Volume up Supported Mute/unmute microphone Mute Supported UC platforms Skype for Business Zoom Not supported Not supported Supported Supported Supported Not supported Not supported Not supported Supported** Supported Supported** Supported Supported Supported* * Mute function on - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 20
input signals • Digital video signal for each differential line Per differential line at 100 ohm impedance • DP/HDMI/USB Type-C signal input support Input voltage/ 100-240 VAC/50 or 60 Hz ± 3 Hz/2.4 A (maximum) frequency/current Inrush current 120 V: 42 A (Max.) Power Consumption 240 V: 80 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 21
• 2K (2560 x 1440) @ 30 fps, USB 3.0 • FHD (1920 x 1080) @ 30/60 fps, USB 2.0 • HD (1280 x 720) @ 30/60 fps, USB 2.0 USB 3.0 78 degree Manual shutter Yes Yes Yes 4x Digital Zoom f2.0 Speaker specifications Speaker rated power Frequency Response Impedance 2 x 5 W 100 Hz - 20 kHz 8 ohm Microphone - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 22
Dimensions Height (extended) 595.89 mm (23.46 in.) Height (compressed) 445.89 mm (17.55 in.) Width 815.65 mm (32.11 in.) Depth 242.47 mm (9.55 in.) Dimensions (without stand) Height 419.99 mm (16.54 in.) Width 815.65 mm (32.11 in.) Depth 84.85 mm (3.34 in.) Stand dimensions Height ( - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 23
Environmental characteristics Compliant Standards • ENERGY STAR certified Monitor. • EPEAT registered where applicable. EPEAT registration varies by country. See https://www.epeat.net for registration status by country. • TCO Certified & TCO Certified Edge. • RoHS Compliant. • BFR/PVC Free - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 24
Device connected to USB-A or USB-C downstream port supported, USB 2.0/3.2 Gen1 USB-C (Alt Mode DP 1.4) USB-C Gen1 cable supported, USB 2.0/3.2 Gen1 USB-A 2.0 USB-A to USB-B cable supported, USB 2.0 USB-A 3.2 Gen1 USB-A to USB-B cable supported, USB 2.0/3.2 Gen1 USB-C 3.2 Gen1 (Data only) USB - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 25
Pin assignments DP port (in) Pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 20-pin side of the connected signal cable ML3(n) GND ML3(p) ML2(n) GND ML2(p) ML1(n) GND ML1(p) ML0(n) GND ML0(p) CONFIG1 CONFIG2 AUX CH (p) GND AUX CH (n) Hot Plug Detect Return DP_PWR About your monitor | - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 26
HDMI port Pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCKCEC Reserved (N.C. - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 27
USB Type-C port Pin Signal A1 GND A2 SSTXp1 A3 SSTXn1 A4 VBUS A5 CC1 A6 Dp1 A7 Dn1 A8 SBU1 A9 VBUS A10 SSRXn2 A11 SSRXp2 A12 GND Pin Signal B12 GND B11 SSRXp1 B10 SSRXn1 B9 VBUS B8 SBU2 B7 Dn1 B6 Dp1 B5 CC2 B4 VBUS B3 SSTXn2 B2 SSTXp2 B1 GND About - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 28
A compliance devices. Your computer has the following USB ports: • 2 upstream - at rear. • 4 downstream - 2 at bottom, 2 at rear. Power Charging Port - the ports with battery icon supports fast current charging capability if the device is BC 1.2 compatible.The USB Type-C downstream port with icon - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 29
installation Install the Realtek USB GBE Ethernet Controller Driver available for your system. This is available for download at https://www.dell.com/support under the "Driver and download" section. Network (RJ45) data rate via USB-C max speed is 1000 Mbps. Wake-on-LAN behavior Computer power - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 30
port is 1000Base-T IEEE 802.3az compliant, supporting Mac Address (Printed on model label) Pass- UEFI* PXE Boot function [UEFI PXE Boot is not supported on Dell Desktop PC's (except for OptiPlex 7090/3090 WOL S5 only capable with Dell Systems that support DPBS and is with USB-C connection only. - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 31
RJ45 Connector LED status: Right LED Left LED LED Right LED Left LED Color Description Amber or Green Speed indicator: • Amber On - 1000 Mbps • Green On - 100 Mbps • Off - 10 Mbps Green Link/Activity indicator: • Blinking - Activity on the port. • Green On - Link is being established. • Off - - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 32
Plug-and-Play capability You can connect the monitor to any Plug and Play-compatible system. The monitor automatically provides the computer with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the computer can configure itself and optimize the - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 33
the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower-back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse. • Always leave space to rest - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 34
• Keep the area under your desk clear of obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard. monitor screen at or below eye level wrists relaxed and at monitor and keyboard positioned directly in front of the user feet at on the - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 35
Handling and moving your display To ensure the monitor is handled safely when lifting or moving it, follow the guidelines mentioned below: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. • Place the monitor in the original box - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 36
cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the instructions in the list below when unpacking, cleaning, or handling your monitor: • Use a clean cloth that is slightly dampened with water to clean - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 37
NOTE: Monitor damages due to improper cleaning methods and the use of benzene, thinner, ammonia, abrasive cleaners, alcohol, compressed air, detergent of any kind will lead to a Customer Induced Damage (CID). CID is not covered under the standard Dell warranty. • If you notice white residual powder - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 38
not installed at the factory when shipped. NOTE: The following instructions are applicable only for the stand that was shipped with your attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. To attach the monitor stand: 1. Open - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 39
4. Close the screw handle. 1 2 3 5. Open the protective cover on the monitor to access the VESA slot on the monitor. 6. Slide the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place. Setting up the monitor | 39 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 40
7. Hold the stand riser and lift the monitor carefully, then place it on a flat surface. NOTE: Hold the stand riser firmly when lifting the monitor to avoid any accidental damage. 8. Lift the protective cover from the monitor. 40 | Setting up the monitor - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 41
for the stand that was shipped with your monitor. If you are connecting a stand that you purchased from any other source, follow the set up instructions that were included with the stand. Tilt, swivel and vertical extension With the stand attached to the monitor, you can tilt the monitor for the - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 42
this section, follow the Safety Instructions. NOTE: Dell monitors are to a wall using cable tie or a cord that can support the weight of monitor in order to prevent the monitor from falling display normally. Please refer to product specific problems - No image when using DP connection to the - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 43
Connecting the HDMI cable (Optional) HDMI HDMI Connecting the DP cable DP DP Connecting the USB cable USBUSB USB Setting up the monitor | 43 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 44
USB Type-C cable (C to C) USB Type-C USB Type-C The USB Type-C port on your monitor: • Can be used as USB Type-C, DisplayPort 1.2 alternatively. • Supports USB Power Delivery (PD), with profiles up to 90 W. NOTE: Regardless of the power requirement/actual power consumption of your laptop, or the - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 45
Connecting the monitor for RJ45 Cable (Optional) USB Type-C RJ45 USB Type-C Setting up the monitor | 45 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 46
) feature to allow you to control PC system power state from the monitor power button. This feature is compatible with Dell platforms that support DPBS, and is only supported over USB-C interface. USB-C USB-C To make sure the DPBS function works for the first time, you should do the following steps - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 47
3. Go to System Settings 4. In the drop-down menu of When I press the power button, there are a few options for selection namely Do nothing/Sleep/Hibernate/Shut down, and you can select Sleep/Hibernate/Shut down. NOTE: Do not select Do nothing, otherwise monitor power button cannot sync with PC - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 48
monitor's USB-C cable via Power Delivery (PD); please set USB-C Charging 90 W to On in Off Mode. * Ensure to check the Dell PC for DPBS supportability. 48 | Setting up the monitor - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 49
of monitor (ON)* Initial system power state (OFF) USB-C New Power state of system (ON)* Connect USB-C cable USB-C * Not all Dell PC systems support to wake up the platform via the monitor. *Upon USB-C cable connection, mouse movement or keyboard press might be required to wake the system/monitor - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 50
When the monitor and PC power state are both ON, while you press and hold 4 seconds on monitor power button, the screen prompt will ask if you would like to shut down the PC. Press and hold 4s USB-C PC will shut down Slide to shut down your PC When the monitor and PC power state are both ON, - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 51
button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2. * Ensure to check the Dell PC for DPBS supportability. NOTE: DPBS only supports the port with icon. USB-C System power state(ON) USB-C port1 USB-C port2 Monitor 1 USB-C Monitor 2 Pressing power button on Monitor - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 52
Ensure to set USB-C Charging 90 W to On in Off Mode. While the PC and two monitors are in an initially OFF power state, by pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor1, and Monitor 2. USB-C System power state(OFF) USB-C port1 USB-C port2 Monitor 1 USB-C - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 53
Organizing your cables After attaching all necessary cables to your monitor and computer, (see Connecting Your Monitor for cable attachment) organize all cables as shown above. If your cable is not able to reach your PC, you may connect directly to the PC without routing through the slot on the - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 54
4x digital zoom • Adjustable field-of-view with autofocus • High Dynamic Range (HDR) and video noise reduction support • Walk Away Lock and Wake on Approach support • Windows Hello support • Additional customization using Dell Peripheral Manager Auto-framing (Single user framing) : • If the user is - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 55
customization. For more details on the application and the customizations available for the Dell P3424WEB, find the User's Guide for Dell Peripheral Manager at https://www.dell.com/support. Securing your monitor using Kensington lock (optional) The security lock slot is located at the bottom of the - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 56
for removing the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand. To remove the stand: CAUTION: Place the monitor screen on the desktop. Take note that the webcam is slightly - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 57
Wall mounting (Optional) NOTE: Use M4 x 10 mm screws to connect the monitor to the wallmounting kit. Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor on a soft cloth or cushion on a stable flat table. 2. Remove the stand. For - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 58
Operating the monitor Power on the monitor Press the button to turn on the monitor. Using the joystick control To modify the OSD adjustments using the joystick control on the rear end of the monitor, do the following: 1. Press the joystick to open the OSD Menu Launcher. 2. Move the joystick up/down/ - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 59
Joystick Functions Joystick Description Press joystick to open the OSD Menu Launcher. For right and left navigation. For up and down navigation. Using the rear-panel controls Press the Joystick to open the OSD Menu Launcher. Preset Modes Menu Launcher • Toggle the Joystick Up to open the Main Menu. - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 60
Menu Launcher Details The following table describes the Menu Launcher icons: Options Description Use this Menu button to launch the on-screen display (OSD) and select the OSD menu. Shortcut key: Menu Use this button to choose from a list of preset color modes. Shortcut key: Preset Modes To - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 61
Front‑panel button Use the buttons on the front of the monitor to adjust the image settings. Front Panel 1 Description Use the Up (increase) and Down (decrease) buttons to adjust items in the OSD menu. Up Down 2 Use the Previous button to go back to the previous menu. Previous 3 Use the - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 62
Using the Main Menu Icon Menu and Submenus Brightness/ Contrast Description Use this menu to activate Brightness/Contrast adjustment. 34 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others 75% 75% Exit Brightness Contrast Adjusts the - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 63
Icon Menu and Submenus Input Source Description Use the Input Source menu to select between different video inputs that are connected to your monitor. 34 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others USB-C 90W DP HDMI Auto Select Auto - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 64
Icon Menu and Submenus Color Description Adjusts the color setting mode. 34 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others Preset Modes Input Color Format Reset Color Standard RGB Exit Preset Modes When you select Preset Modes, you can - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 65
appears cooler with a blue tint. • Custom Color: Allows you to manually adjust the color settings. Press the joystick left and right buttons to a computer or a media player that supports RGB output. • YCbCr: Select this option if your media player supports only YCbCr output. 34 Monitor Brightness/ - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 66
power button. Allows you to On or Off Dell Power Button Sync function. NOTE: This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over USB-C interface. Resets all settings under the Display menu to the factory defaults. Press to select this - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 67
Icon Menu and Submenus PIP/PBP Description This function brings up a window displaying image from another input source. 34 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others PIP/PBP Mode PIP/PBP (Sub) USB Switch Video Swap Audio Contrast ( - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 68
Icon Menu and Submenus PIP/PBP Mode Description Adjusts the PIP or PBP (Picture by Picture) mode. You can disable this feature by selecting Off. 34 Monitor Brightness/Contrast PIP/PBP Mode O Input Source PIP/PBP (Sub) Color USB Switch Display Video Swap PIP/PBP Audio USB Contrast ( - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 69
Icon Menu and Submenus Description PIP/PBP (Sub) Select between the different video signals that may be connected to your monitor for the PBP sub-window. Press the button to select the PBP sub-window source signal. 34 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 70
34 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others DP assign to HDMI assign to Show KVM Setup Guide USB-B USB-B Select √ Exit NOTE: To prevent data damage or loss, before changing USB upstream ports, make sure that NO USB storage devices - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 71
Icon Menu and Submenus Audio & Webcam Description Use the Audio Settings menu to adjust the audio settings. 34 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others Volume Speaker Microphone Webcam & Presence Sensor Audio Pro les Reset Audio & - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 72
Icon Menu and Submenus Menu Description Select this option to adjust the settings of the OSD, such as the languages of the OSD, the amount of time the menu remains on screen, and so on. 34 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 73
Icon Menu and Submenus Lock Description With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. 34 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 74
34 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others Display Info DDC/CI LCD Conditioning Firmware Service Tag Self-Diagnostic Reset Others Factory Reset Select √ On O M2T101 ABCDEFG Select √ ENERGY STAR® Exit 74 | Operating the monitor - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 75
Source: Resolution: Input Capability: USB-C 3440x1440, 60 Hz, 24 -bit USB-C 90W DP 1.2 HDMI 2.1 TMDS USB Upstream: USB-C Model: Firmware: Service Tag: P3424WEB M2T101 CN073K0 DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 76
Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information. NOTE: The Service Tag is also printed on a label located at the back of the cover. Use this option to run the built-in diagnostics, see Builtin Diagnostics. - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 77
Power Button Menu + Power Buttons Disable Exit Are you sure you want to lock the Menu Buttons? To unlock the Button, refer to the User's Guide. Yes No 3. Select Yes to lock buttons. Once locked, pressing any control button will display the lock icon . Operating the monitor | 77 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 78
Use the Joystick to lock the button(s). Press the left directional navigation of Joystick for four seconds, a menu appears on the screen. Select Option: Select one of the following options: Options 1 Description Select this option to lock OSD menu function. Menu Button lock 2 Use this option - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 79
To unlock the button(s). Press the left directional navigation of Joystick for four seconds until a menu appears on the screen. The following table describes the options to unlock the front-panel control buttons. Select Option: Options 1 Description Use this option to unlock OSD menu function. - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 80
Initial Setup When you select OSD items of Factory Reset in Other feature, the following message will appear: Your webcam status will be reset after factory reset. To enable it, twist to open the shutter or go to OSD settings. Are you sure you want to reset to default settings? Yes No When you - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 81
a particular resolution mode, you can see the following message: The current input timing is not supported by the monitor display. Please change your input timing to 3440x1440, 60Hz or any other monitor listed timing as per monitor speci cations. This means - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 82
A message is displayed while the cable supporting DP alternate mode is connected to the monitor under the following conditions: • When Auto Select for USB-C is set to Prompt for Multiple Inputs. • When - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 83
into Standby Mode in 4 minutes. Dell.com/support/P3424WEB or No HDMI Cable The display will go into Standby Mode in 4 minutes. Dell.com/support/P3424WEB When the USB upstream cable is not Type-C) from the PC to the monitor. See Troubleshooting for more information. Operating the monitor | 83 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 84
. Depending on your computer, complete one of the following procedures: If you have a Dell desktop or laptop: • Go to https://www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer (laptop or desktop): • Go to the - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 85
Setting up Windows Hello In Windows® 10/Windows® 11: Click Windows start menu, click Settings. Click Accounts. Click Sign-in options. You must set up a PIN before you can enroll in Windows Hello. Operating the monitor | 85 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 86
Click Add under PIN enter to Set up a PIN. Enter New PIN and Confirm PIN, and thenclick OK. Once you've done that, the options to set up Windows Hello will unlock. Click Set up under Windows Hello, enter to Windows Hello setup. 86 | Operating the monitor - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 87
The following message is displayed, click Get started. Keep looking directly at your screen and position yourself so that your face is in the center of the frame that appears on screen. The webcam will then register your face. Operating the monitor | 87 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 88
When the following message is displayed, click Close to exit Windows Hello setup. Once you have set up, you have another option to improve the recognition. Click Improve recognition if necessary. 88 | Operating the monitor - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 89
Setting up the monitor webcam as default setting on the operating system When using a notebook with built-in webcam to connect this monitor, in the device manager interface, you can find the notebook built-in webcam and the monitor webcam. Normally, they are in enable status, and the default setting - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 90
as default setting, you need disable the notebook built-in webcam. To identify the notebook built-in webcam and disable it, please follow below instructions: Right-click DELL Display with 4MP WebCam, and click Properties to open the DELL Display with 4MP WebCam Properties. 90 | Operating the - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 91
Click Details > Property and select Hardware Ids. Operating the monitor | 91 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 92
The Value will show the detail hardware ids of this DELL Display with 4MP WebCam. The hardware ids of the notebook built-in webcam and the monitor webcam are different. For P3424WEB, the monitor webcam hardware ids will show as below: Right click the PC/Notebook webcam which has different hardware - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 93
The following message is displayed: Click Yes. The notebook webcam is now disabled and the monitor webcam will be used as the default setting. Restart the notebook. Operating the monitor | 93 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 94
system When your computer connects multiple speakers, if you want to set up the monitor speaker as default setting, please follow below instructions: Right-click Volume in the Windows task bar notification area. Click Playback devices enter to Sound setting interface. P3424WEB Echo Cancelling - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 95
and Echo Cancelling Speakerphone P3424WEB from the monitor will show in the Sound setting interface. The P3424WEB monitor would show options for two audio paths supported in the monitor. Operating the monitor | 95 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 96
this selection. • DELL P3424WEB audio path is where audio streams through HDMI/DP alternate mode. Under this selection, there will not be microphone support. This selection is suitable for Audio Playback only. The audio playback performance is the same on either of the audio path. For UC conference - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 97
DELL P3424WEB USB DELL-P3424WEB Echo Cancelling Speakerphone 2- DELL P3424WEB USB DELL P3424WEB Operating the monitor | 97 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 98
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-test Your monitor Mode in 4 minutes. Dell.com/support/P3424WEB or No USB-C Cable The display will go into Standby Mode in 4 minutes. Dell.com/support/P3424WEB 4. This box also appears - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 99
determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. Menu Personalize Others Display Info DDC/CI LCD Conditioning Firmware Service Tag Self-Diagnostic Reset Others Factory Reset Select √ On Troubleshooting | 99 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 100
Missing Pixels Stuck-on Pixels Brightness Problems Safety Related Issues What you experience on Dell Monitor Quality and Pixel Policy, see Dell Support site at: https://www.dell.com/pixelguidelines. • Dell Monitor Quality and PixelPolicy, see Dell Support site at: https://www.dell.com/ - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 101
the monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Missing Color Picture missing color • Perform monitor self-test. • • Touch the Mic button and make sure the Mic mute LED is dark. Troubleshooting | 101 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 102
problems Problem the latest graphics card driver. • Some DP 1.1a graphics card cannot support DP 1.2/1.4 monitors. No image when using USB Type-C connection to Verify if the USB Type-C interface of the device can support DP alternate mode. • Verify if the device required more than 90 W - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 103
Problem No charging when using USB Type network connection What you experience No charging Intermittent charging Possible solutions • Verify if the device can support one of 5 V/9 V/15 V/20 V charging profiles. • Verify if the Notebook requires keeps the power button On. Troubleshooting | 103 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 104
Problem What you experience The LAN port is OS setting or not functioning cable connection issue Monitor buttons Monitor buttons (Mute/ Echo Cancelling Speakerphone' audio path in the 'Sounds Setting' on UC application. • Connect the USB-C to C cable or USB-A to B cable. 104 | Troubleshooting - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 105
Problem What you experience When press When press either either Volume Volume down/ down/Volume Volume up or up or Mute Mute button, Turn Off the monitor, unplug the monitor power cord, replug it, and then turn On the monitor. • Reset the monitor to Factory Settings. Troubleshooting | 105 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 106
Problem What you experience Possible solutions Speaker volume Speaker volume is is low/sounds low/sounds soft soft when speaker option is DELL path on the UC application. or decrease the • Connect the USB-C to C cable or USB-A to volume on the OS. B cable. 106 | Troubleshooting - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 107
Problem What you experience Possible solutions Webcam the USB upstream cable to the computer or notebook. Webcam is not • To support the P3424WEB monitor, please detected in the use the Dell Peripheral Manager version 1.7.0 on the setting in the UC application. Troubleshooting | 107 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 108
Problem Microphone volume is low/ sounds soft What you experience Microphone volume is low /sounds soft to the other participant condition. Ensure the monitor is setup at a well lighted environment, preferably under ceiling lights. The user should avoid a dim environment. 108 | Troubleshooting - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 109
Problem Webcam image looks blurry Teams Microphone volume What you experience Possible solutions Webcam image • Use a clean and slightly damp , save and playback the recording. There will show Mosaic in the video. • Change monitor camera resolution to 720p or higher. Troubleshooting | 109 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 110
Problem What you experience Possible solutions Notebook not charging via USB-C Notebook ≥ 180W not charging when connected to P3424WEB monitor your Mac book, Personalize -> Fast Wakeup -> on. restarting the monitor will system under lid show black screen. closing. 110 | Troubleshooting - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 111
Microsoft® Teams®/Skype for Business® specific problems Problem The Teams button is not working The Hookswitch button is not working The Mute button is not working from the PC to the monitor. • Select 'DELL Monitor RGB Webcam' as the camera in Skype Video Device setting. Troubleshooting | 111 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 112
Problem Webcam being occupied What you experience Webcam being occupied and can't be used Possible solutions • Avoid running multiple conference softwares at the same time. While you are using 'conference software A', close the other 'conference software B'. 112 | Troubleshooting - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 113
Universal Serial Bus (USB) specific problems Specific Symptoms What you experience Possible solutions USB interface is USB peripherals not working are not working • USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port. Troubleshooting | 113 - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 114
Regulatory information FCC notices (U.S. Only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at https://www.dell.com/regulatory_compliance. EU product database for energy label and product information sheet P3424WEB: - Dell P3424WEB | Curved Video Conferencing Monitor Users Guide - Page 115
. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. • To get online monitor support content, see https://www.dell.com/support/monitors. • To contact Dell for sales, technical
![](/manual_guide/products/dell-p3424web-curved-video-conferencing-monitor-users-guide-f8bbff2/1.png)
Model:P3424WEB
Regulatory model: P3424WEBt
Dell P3424WEB Curved
Video Conferencing Monitor
User’s Guide