Dell P3424WEB Curved Video Conferencing Monitor Simplified Service Manual
Dell P3424WEB Manual
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- Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 1
Service Manual - P3424WEB Version: 01 Date: 2023/09/05 - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 2
the safe, reliable operation of all series products. The service providers recommended by vender should be aware of notices listed in this service manual in order to minimize the risk of personal injury when perform service procedures. Furthermore, the possible existed improper repairing method may - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 3
power supply (if applicable), contact Dell: 1. Go to https://www.dell.com/support. 2. Verify your country or region in the Choose A Country/Region drop-down menu to the country dropdown. 4. Select the appropriate service or support link based on your need. 5. Choose the method of contacting Dell that - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 4
3. Wiring Connectivity Diagram Panel 3440*1440 Manual Shutter 4M RGB+IR camera +TOF 2 Digital Mic PW R& LED D river BD AC In HDMI2.0 DP In 1.2 HDCP2.0 HDCP 2.2 USB-C Up DP1.2 U SBB LAN 1 U SB - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 5
4. How to connect and disconnect power cable/ connectivity cable WARNING: To change power cable/ connectivity cable, switch off power before unplugging the cable and replugging in required cable. Connecting the HDMI cable (Optional) Connecting the DP cable - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 6
4. How to connect and disconnect power cable/ connectivity cable Connecting the USB cable Connecting the USB-C cable (A to C) (Optional) Connecting the USB-C cable (C to C) - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 7
4. How to connect and disconnect power cable/ connectivity cable Connecting the monitor for RJ45 cable (Optional) - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 8
5. Disassembly and Assembly Procedures NOTE: This "Disassembly and Assembly Procedures" is for EMEA only, not for other regions. Please note that Dell will deem warranty void if any disassembly is done on the monitors. Tool Required: List the type and size of the tools that would typically can be - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 9
5. Disassembly and Assembly Procedures Use a Philips-head screwdriver to remove 1pcs screw for unlocking the USB board, then disconnect the USB cable and touch cable away from the S7 connectors of main board. Release the USB board away from the hook of the middle frame. (No.1 screw size=M3x3.5, - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 10
5. Disassembly and Assembly Procedures Release the assembled camera unit from the S13 probers of the middle frame and put it aside for later disassembling. Tear off 2pcs aluminum foil to release the Mic boards Use a Philips-head screwdriver to remove 18pcs S14 screws for unlocking the middle frame - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 11
5. Disassembly and Assembly Procedures Release the Mylar tape from the hooks of the S18 bracket chassis module. Use a Philips-head screwdriver to remove 7pcs screws for interface board and power board. S19 (No.1 screw size=M4x8, Torque=7.5±0.5kgfxcm; No.2~7 screw size=M4x8, Torque=7.5±0.5kgfxcm) - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 12
5. Disassembly and Assembly Procedures 5.2 Assembly Procedures: Place a bracket chassis base on a protective S1 cushion, then stick 4pcs Silicon sheets on the positions as the picture below shown. Turn over the bracket chassis, and then take 1pcs S4 black mylar to insert the hooks of the bracket - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 13
5. Disassembly and Assembly Procedures Take 1pcs middle frame, then locate the Mic boards to the correct positions of the middle frame, then use a Philips-head screwdriver to lock 4pcs screws for S8 locking the left and right Mic boards. (No.1~4 screw size=M2x3.3,Torque=1±0.2kgfxcm) Take 1pcs left - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 14
5. Disassembly and Assembly Procedures Use a Philips-head screwdriver to tighten 4pcs screws for locking the bracket chassis with the S13 panel, then connect the Mic cable to main board. (No.1~4 Screw size= M3x4, Torque=5±1kgfxcm ) Take 1pcs camera unit assembled in LCM line, then S11 locate the - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 15
5. Disassembly and Assembly Procedures Use a Philips-head screwdriver to tighten 6pcs screws for locking the two speakers with the middle S16 frame. (No.1~6 Screw size= M3x8, Torque=3~5kgfxcm) 2 1 3 6 5 4 Cover the two panel lamp connectors with mylar tape, then connect the LED cable to the - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 16
5. Disassembly and Assembly Procedures Put down the rear cover and push the rear cover on S22 the positions marked as the picture below shown for mechanisms engagement. Use a Philips-head screwdriver to tighten 4pcs screws for locking the rear cover with the unit. Stick S23 two pieces of label on - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 17
6. Trouble Shooting Instructions WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-test Your in 4 minutes. Dell.com/support/P3424WEB or No USB-C Cable The display will go into Standby Mode in 4 minutes. Dell.com/support/P3424WEB 4. This box also - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 18
6. Trouble Shooting Instructions Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. 34 Monitor Brightness/Contrast Input Source - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 19
Trouble Shooting Instructions Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common Symptoms No Video/ Power LED o No Video/ Power LED on Missing Pixels Stuck-on Pixels Brightness Problems Dell Support - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 20
6. Trouble Shooting Instructions Common Symptoms What you experience Possible solutions Intermittent Problems Monitor malfunctions on & o • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Missing Color Picture missing color • Perform - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 21
6. Trouble Shooting Instructions Product speci c problems Problem What you experience Possible solutions Download and install the latest graphics card driver. • Some DP 1.1a graphics card cannot support DP 1.2/1.4 monitors. No image when using USB Type-C connection to computer, laptop, and so - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 22
6. Trouble Shooting Instructions Problem No charging when using USB Type-C connection to No network connection What you experience No charging Intermittent charging Possible solutions • Verify if the device can support one of 5 V/9 V/15 V/20 V charging pro les. • Verify if the Notebook requires a - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 23
6. Trouble Shooting Instructions Problem What you experience The LAN port is OS setting or not functioning cable connection issue Monitor buttons (Mute / Volume down / Volume up / Hookswitch) not working - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 24
6. Trouble Shooting Instructions Problem What you experience Possible solutions When press either Volume down / Volume up or Mute button, LED not blink Webcam or Mic not working Ethernet port ( - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 25
6. Trouble Shooting Instructions Problem Webcam is not detected What you experience Webcam is not detected in the Windows Device Manager Webcam Could not detect cannot connect Monitor camera / / Webcam - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 26
6. Trouble Shooting Instructions Problem Microphone volume is low / sounds soft What you experience Microphone volume is low / sounds soft to the other participant when in audio/video call Possible - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 27
6. Trouble Shooting Instructions Problem Webcam image looks blurry Teams Microphone volume What you experience Possible solutions Webcam image appears blurry / not clear. • Use a clean and slightly damp cloth to - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 28
6. Trouble Shooting Instructions Problem What you experience Possible solutions Notebook not charging via USB-C Notebook ≥ 180W not charging when connected to P3424WEB monitor USB-C port • Connect the Notebook with - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 29
6. Trouble Shooting Instructions Microsoft® Teams® / Skype for Business® speci c problems Problem The Teams button is not working The Hookswitch button is not working The Mute button is not working Webcam no image Webcam being occupied What - Dell P3424WEB | Curved Video Conferencing Monitor Simplified Service Manual - Page 30
6. Trouble Shooting Instructions Universal Serial Bus (USB) speci c problems Speci c Symptoms What you experience Possible solutions USB interface is USB peripherals not working are not working • Check that your display is turned ON. • Reconnect
Version: 01
Date: 2023/09/05
Service Manual - P3424WEB