Dell PowerEdge 4200 Installation and Troubleshooting Guide (.pdf)
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- Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 1
'HOO3RZHU(GJH6\VWHPV ,167$//$7,21$1'7528%/(6+227,1**8,'( ® - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 2
whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, Dell Dimension, the DELL logo, and PowerEdge are registered trademarks and DellWare is a registered service mark of Dell Computer Corporation; Intel and Pentium are - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 3
Safety Instructions Use the following safety guidelines to help protect your computer system from potential damage and to ensure your own personal safety. Before You Begin Observe the following warnings while servicing this system: WARNING: The power supplies in this computer system produce high - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 4
an unpainted metal surface on the computer chassis, such as the power supply, before touching anything inside the computer. While you work, periodically all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads. The following caution appears throughout - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 5
three-wire cable with properly grounded plugs. • To help protect the computer system from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS). • Be sure nothing rests on the computer system's cables and that - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 6
viii - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 7
Preface About This Guide This guide provides directions for trained service technicians who are installing system upgrade options in a Dell PowerEdge 4200 computer system or troubleshooting problems that have temporarily disabled a system. Before calling for technical assistance, follow the - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 8
guide: • The Dell PowerEdge 4200 Systems User's Guide, which describes system features and technical specifications, video and small computer system interface (SCSI) device drivers, the System Setup program, software support utilities, and the EISA Configuration Utility. • The Dell PowerEdge rack - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 9
In contrast, commands presented in the Courier New font are part of an instruction and intended to be typed. Example: "Type format a: to format the diskette in drive A." • Filenames and directory names are presented in lowercase bold. Examples: autoexec.bat and c:\windows • Syntax lines consist of a - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 10
xii - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 11
Warning Messages 3-7 Diagnostics Messages 3-7 Alert Log Messages From the Dell HIP Program 3-7 SCSI Hard-Disk Drive Indicator Codes 3-7 Chapter 4 Finding Software Solutions 4-1 Installing and Configuring Software 4-1 Using Software 4-1 Error Messages 4-1 Input Errors 4-2 Program Conflicts - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 12
Test(s 5-7 Maximum Errors Allowed 5-7 Pause for User Response 5-7 Output Device for Status Messages 5-7 Output Device for Error Messages 5-7 Test Limits 5-7 About 5-8 Key-Help 5-8 Quit 5-8 Tests in the System Diagnostics 5-8 Error Messages 5-10 RAM Test Group 5-10 Subtests 5-10 Why Run - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 13
Test 5-14 Diskette Drives Test Group 5-14 Subtests 5-15 Why Run a Diskette Drives Test 5-15 Serial Troubleshooting the Monitor 6-1 Troubleshooting the Keyboard 6-2 Troubleshooting I/O Ports 6-2 Troubleshooting the Basic I/O Functions 6-3 Troubleshooting a Parallel Printer 6-4 Troubleshooting - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 14
Dell HIP Alert Message 7-6 Troubleshooting a Wet Computer 7-6 Troubleshooting a Damaged Computer 7-7 Troubleshooting the Battery 7-8 Troubleshooting Power Supply Problems 7-8 Replacing a Power Supply 7-8 Troubleshooting Power Cable Connections 7-9 Troubleshooting a Cooling Fan 7-9 Replacing - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 15
Tape Drive That Uses a Controller Card 9-8 Chapter 10 Installing Drives in the Internal Bays 10-1 Installing SCSI Hard-Disk Drives in the Internal Drive Bays 10-2 SCSI Hard-Disk Drive Configuration 10-2 Removing and Installing a SCSI Hard-Disk Drive 10-2 Removing a SCSI Hard-Disk Drive 10 - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 16
Hard-Disk Drives 10-6 Chapter 11 Getting Help 11-1 Technical Assistance 11-1 Help Tools 11-2 User's Guide 11-3 Installation and Troubleshooting Guide 11-3 World Wide Web on the Internet 11-3 Commercial Online Services 11-3 Dell Diagnostics Program 11-3 AutoTech Service 11-3 TechFax Service - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 17
B-4 Solid Colors Test B-5 Appendix C Jumpers and Switches C-1 Jumpers and Switches-A General Explanation C-1 Jumpers C-1 Switches C-1 System Board Labels C-5 SCSI Backplane Board C-6 Power Supply Paralleling Board C-8 Disabling a Forgotten Password C-9 Abbreviations and Acronyms Index xix - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 18
Bay 9-6 Internal Drive Hardware 10-2 Installing a SCSI Hard-Disk Drive Carrier 10-3 Cable Configuration for a PowerEdge Expandable RAID Controller Host Adapter Card 10-5 Daisy-Chaining External SCSI Devices 10-6 System Board Jumpers C-2 SCSI Backplane Board C-6 Power Supply Paralleling Board - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 19
Hard-Disk Drive Indicator Patterns 3-8 Default IRQ Line Assignments 4-2 Option Parameters 5-6 System Diagnostics Tests 5-9 Power Cable Connectors on the Optional Power Supply Paralleling Board 7-9 Sample DIMM Configurations 8-5 Help Tools 11-2 International Dialing Codes 11-7 Dell Contact - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 20
xxii - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 21
the power supplies. The Dell PowerEdge 4200 systems' chassis simplifies removing and replacing computer components. Processor and memory upgrades can be performed without removing the system board. The Dell-designed small computer system interface (SCSI) backplane board and hard-disk drive carriers - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 22
1-2 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 23
Chapter 2 Checking the Basics If a Dell PowerEdge 4200 computer system is not work- ing as expected, start your troubleshooting with the procedures in this chapter. This chapter guides you through some initial checks and procedures that can solve basic computer problems. It can also direct you to - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 24
). A quick check of all the switches, controls, and cable connections can easily solve these problems. Figure 2-1 shows the back panel connections on the computer. Figure 2-2 shows the switches and controls on the computer. 2-2 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 25
keylocks AC power receptacle Figure 2-1. Back Panel Features SMB connector video connector server-management serial port connector parallel port connector serial port 2 connector serial port 1 connector mouse connector keyboard connector security cable slot Checking the Basics 2-3 - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 26
have fixed the problem. No. Go to step 7. 7. Is the monitor operating properly? Yes. Go to step 8. No. Go to "Troubleshooting the Monitor" in Chapter 6. 8. Is the keyboard operating properly? Yes. Go to step 9. No. Go to "Troubleshooting the Keyboard" in Chapter 6. 2-4 Dell PowerEdge 4200 Systems - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 27
has detected a problem inside the computer. See "Alert Log Messages From the Dell HIP Program" in Chapter 3. The monitor's power indicator Most monitors have a power indicator (usually on the front bezel). If the monitor's power indicator does not come on, see "Troubleshooting the Monitor" in - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 28
instructions on using the EISA Configuration Utility and saving new information. If after using the EISA Configuration Utility you have not resolved the problem, see Chapter 5, "Running the System Diagnostics," in this guide. 2-6 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 29
messages • Alert messages This chapter describes each type of message and lists the possible causes and actions you can take to resolve any problems indicated by a message. To determine what type of message you have received, read the following sections. System Messages System messages alert you to - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 30
Chapter 5, "Using the EISA Configuration Utility," in the User's Guide. Embedded server management error The embedded server management memory may be temporarily corrupted. Turn off the system to clear the memory, and then restart the system. Embedded server management firmware download failed - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 31
the problem persists, cache memory size hard-disk drive. Run the System Set Test Group to determine whether the microprocessor chip is faulty. See Chapter 5, "Running the System Diagnostics." Power supply paralleling board firmware download failed System backplane firmware download failed The server - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 32
User's Guide. Stepping of CPU is less than C0 System halted! Stepping of CPU1 is less than C0 System halted! A Pentium II microprocessor that is not supported acronym used in this table, see the abbreviation and acronym list. 3-4 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 33
the problem. The beep code is a pattern of sounds; for example, one beep followed by a second beep and then a burst of three beeps (code 1-1-3) means that the computer was unable to read the data in nonvolatile random-access memory (NVRAM). This information is valuable to the Dell support staff - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 34
Set Test Group in the system diagnostics to isolate the problem. See Chapter 5, "Running the System Diagnostics." NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. 3-6 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 35
the Dell HIP User's Guide.) Alert log messages consist of information, status, warning, and failure messages for drive, temperature, fan, and power conditions. They can assist you with identifying a problem and may provide you with information to help you resolve the problem. SCSI Hard-Disk Drive - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 36
. Drive failed The drive online indicator turns off. The drive failure indicator blinks off briefly each second. Drive rebuilding The drive online indicator blinks rapidly. Drive online The drive online indicator is on. 3-8 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 37
general guidelines for analyzing software problems. For detailed troubleshooting information on a particular program, see the documentation that accompanied the software or consult the support service for the software. Installing and Configuring Software You should use virus-scanning software to - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 38
Used by the mouse port IRQ13 Used by the math coprocessor (if applicable) IRQ14 Available IRQ15 Available NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. 4-2 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 39
And if you find a problem you cannot solve by yourself, the diagnostic tests can provide you with important information you will need when talking to Dell's service and support personnel. CAUTION: Use the system diagnostics to test only Dell computer systems. Using this program with other computers - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 40
to the highlighted letter in the option you choose. Dell Computer Corporation Dell PowerEdge 4200 Diagnostics Version X.XX DIAGNOSTICS MENU Run All Tests RUn Quick Tests RuN Specific Tests Exit Figure 5-1. Diagnostics Menu 5-2 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 41
the highlighted category. Dell Computer Corporation Dell PowerEdge 4200 Diagnostics Version X.XX Available Test Groups RAM System Set Video Keyboard Mouse Diskette Drives Serial/Infrared Ports Parallel Ports SCSI Devices Other System Configuration Processor Pentium II Memory 64 MB Secondary - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 42
supply this configuration information for the system diagnostics: • The system configuration information settings (stored in nonvolatile RAM [NVRAM]) that you selected while using are listed.) The Key-Help category displays a list of Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 43
menu. Subtest Most of the test groups consist of several subtests. Use the Subtest category to select individual subtests within the test group(s). When you choose Select, five categories are displayed: All, One, Clear All, Key-Help, and Quit Menu. To select all the subtests, press the key - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 44
a diskette in drive A. The default is Display. Display, Printer, File This parameter has the same effect as the Output Device for Status Messages parameter, except that it pertains only to error messages. The default is Display. 5-6 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 45
they require user interaction. Use the Pause parameter in situations where you may want to prevent subtests that require user interaction from the amount of testing done. The RAM Test Group, the Video Test Group, the Diskette Drives Test Group, the Hard-Disk Drives (Non-SCSI) Test Group, the Serial - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 46
that is highlighted. Key-Help Key-Help always displays a list memory that can cause problems unless properly cleared. Tests in the System Diagnostics To troubleshoot the normal operation of a specific device of the computer. use. 5-8 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 47
Memory Test Cache Memory Test CMOS Confidence Test EISA Configuration Memory Test DMA Controller Test Real-Time Clock Test System Timers Test Interrupt Controller Test Apic Test Apic MP Test System Speaker Test Description Tests the system RAM and processor cache. Tests the system board's support - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 48
RAM: the Quick Memory Test, the Comprehensive Memory Test, and the Cache Memory Test. The Quick Memory Test performs an address check to determine whether the computer is properly setting and clearing individual bits in RAM and 5-10 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 49
cache memory. Why Run a RAM Test? Faulty memory can cause a variety of problems that may not, at first glance, appear to be happening in RAM. If A. • You receive the Memory ECC fault detected message from the Dell Hardware Instrumentation Package (HIP) server management program. See Chapter 3, - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 50
Coprocessor Calculation Test Checks the use of different types of Group if you are having a problem and cannot isolate the failure or memory and provides additional subtests to test the color features of a color monitor. 5-12 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 51
video functions they test follow: • Video Memory Test Checks the read/write capability of video memory in various video modes. • Video Hardware sure that the problem is not in the software or caused by a hardware change. You should also try running all of the software support utilities provided for - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 52
in accor- dance with the movements you make with the mouse or touch pad. Diskette Drives Test Group The subtests in the Diskette Drives Test Group allow you to test both 5.25-inch and 3.5-inch diskette drives of all capacities. 5-14 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 53
Drives Test? Very often, a diskette drive problem may first appear to be a diskette problem. A box of defective diskettes might produce faulty-drive error messages. The test results can be confusing, so Dell suggests running the subtests in the Diskette Drives Test Group more than once using - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 54
as the cause of the problem. Another possible cause for errors is the external device. Use the documentation that came with the peripheral to troubleshoot the device and confirm that cannot test a port unless it is enabled. 5-16 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 55
of the problem. Another possible cause for errors is the external device. Use the documentation that came with the peripheral to troubleshoot the device and will not run as part of the test group. • Eject Removable Media Causes a CD-ROM drive to eject its CD or a SCSI tape drive to eject its tape - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 56
to run the ESM subtests in the Other test group: • If the Dell HIP server management program returns a warning dealing with server management • If you want to verify that all voltages in the system are being reported properly 5-18 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 57
Dell Server Assistant CD • A blank, formatted diskette • The system documentation NOTE: When you see the question, "Is the problem resolved?" in a troubleshooting procedure, perform the operation that caused the problem. Troubleshooting the Monitor Troubleshooting video problems into drive A, - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 58
indicates a port problem or if equipment connected to a port seems to perform incorrectly or not at all, the source of the problem may be any of the following: • A faulty connection between the I/O port and the peripheral device 6-2 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 59
complete successfully? Yes. Go to step 6. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. 6. If the problem persists, go to "Troubleshooting a Parallel Printer" or "Troubleshooting a Serial I/O Device" found later in this chapter, depending on which device - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 60
the problem resolved? Yes. The serial device must be replaced. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. 6-4 Dell PowerEdge 4200 Systems Installation and Troubleshooting - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 61
computer, do not attempt to service the computer except as explained in this guide and elsewhere in Dell documentation. Always follow the instructions closely. Working inside the computer is safe-if you observe the following precautions. WARNING: The power supplies in this computer system produce - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 62
In addition, Dell recommends that you periodically review the safety instructions at the front of this guide. Removing and Replacing the Computer Covers To troubleshoot problems inside the computer, you need to remove one or both of the computer covers. Removing the Computer Covers Use the following - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 63
the Front Bezel Use the following procedure to remove the front bezel: 1. Remove the computer covers. See "Removing the Computer Covers" found earlier in this chapter. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions at the front of this guide. 2. Release the two - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 64
or troubleshooting procedure, you may be required to change a jumper or switch setting on the system board, an expansion card, or a drive. For information on the system board jumpers, see Appendix C, "Jumpers and Switches." 7-4 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 65
expansion slots intrusion detection switch system board microprocessor guide bracket assemblies Figure 7-4. Inside the Chassis-Front/Left Side View external drive bays (4) internal drive bays (6) Checking Inside the Computer 7-5 - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 66
for instructions. If the computer gets wet, complete the following steps: 1. Turn off the system, including any attached peripherals, and disconnect all the alternating current (AC) power cables from their power sources. 7-6 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 67
is dropped or damaged, contact the manufacturer of the device for instructions or see Chapter 11, "Getting Help," for information on obtaining technical assistance from Dell. Follow these steps to troubleshoot a damaged computer: 1. Turn off the system, including any attached peripherals, and - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 68
See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. Troubleshooting Power Supply Problems The optional redundant power supplies in Dell PowerEdge 4200 systems are controlled by the power supply paralleling board. If a power supply paralleling board is installed, the - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 69
drive bays PWRSCSI To POWER connector on SCSI backplane board NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. Troubleshooting a Cooling Fan Three redundant cooling fans are installed in the left side of the Dell PowerEdge 4200 - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 70
until the catch on the fan carrier snaps into place in the computer chassis. 8. Connect the cooling-fan power cable to the FANn connector on the system board. The fan should begin running. 9. Replace the left computer cover. 7-10 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 71
"Protecting Against Electrostatic Discharge" in the safety instructions at the front of this guide. 2. Disconnect the cooling fan's power cable from the FAN5 connector on the system board. 3. Feed the fan's power cable through the hole in the top of the power supply bay. 4. Unscrew the screw on the - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 72
information. See Chapter 4, "Using the System Setup Program," in the User's Guide for instructions. For any EISA and ISA expansion cards, enter the EISA Configuration Utility and update the configuration information. 7-12 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 73
4, "Using the System Setup Program," in the User's Guide for instructions. Does the amount of memory installed match the Total Memory or System Memory setting? Yes. Go to step 8. No. Go to step 3. 3. Turn off the system, including any attached peripherals, and disconnect all the AC power cables - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 74
step 9. No. Go to step 5. 5. Correct the VGA jumper setting on the system board. 6. Replace the left computer cover, and reconnect the system to AC power. 7-14 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 75
technical assistance. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. Troubleshooting the System Board A system board problem can result from a defective system board component, a faulty power supply, or a defective component connected to the system board - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 76
. If you were in the middle of another procedure, continue with the next step in the procedure you were performing. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. 7-16 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 77
have fixed the problem. No. Go to step 7. 7. Repeat steps 1 and 2, and remove all expansion cards. See "Removing an Expansion Card" in Chapter 8 for instructions. 8. Replace the computer covers, reconnect the system to AC power, and turn on the system. 9. Run the Diskette Drives Test Group in the - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 78
to the tape drive and to the SCSI host adapter connector. If the tape drive is an internal device, check the DC power cable connection to the tape drive. Are the cables firmly connected? Yes. Go to step 9. No. Go to step 8. 7-18 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 79
, and then reconnect the system to AC power and turn it on. Is the problem resolved? Yes. You have fixed the problem. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. Troubleshooting SCSI Hard-Disk Drives Hard-disk drive problems can be caused by a number of - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 80
for the computer's operating system. Is the problem resolved? Yes. The hard-disk drive format was corrupted. You have fixed the problem. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. 7-20 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 81
• Memory upgrades • Microprocessor upgrades This chapter also includes instructions for replacing the system battery, if necessary. WARNING: This system may have more than one power supply cable. To reduce the risk of electrical shock, a trained service technician must disconnect all power supply - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 82
fan connector (FAN4) Ultra/Wide SCSI host adapter connector (BACKPLANE SCSI1) power input connector (POWER1) power input connector (POWER2) front of system board video connector (JVGA) server eight usable expansion slots. 8-2 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 83
EISA1 through EISA3 support 32-bit EISA master or slave cards, and 8- and 16-bit ISA cards. Connectors PCI4 through PCI8 support 32-bit PCI cards configuration information. See Chapter 5, "Using the EISA Configuration Utility," in the User's Guide for instructions. NOTES: If you are installing - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 84
card from the configuration. See Chapter 5, "Using the EISA Configuration Utility," in the User's Guide for instructions. 2. Remove the left computer cover. See computer and peripherals to their power sources and turn them on. 8-4 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 85
Memory upgrade kits can be purchased from Dell as needed. NOTE: Dell PowerEdge 4200 systems do not support more than 512 MB of RAM. If you install more than 512 MB of RAM, the excess memory will not be used. DIMM Installation Guidelines Starting with the socket farthest from the microprocessor guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 86
the slot in the center of the DIMM socket, and insert the DIMM in the socket. The card-edge connector on the DIMM is keyed using two notches so that the DIMM can be installed in the socket in only one way (see Figure 8-4). 8-6 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 87
4 of "Performing a Memory Upgrade" found earlier in this section has two guide bracket assemblies, upgrading a system by installing a secondary microprocessor, you must order a microprocessor upgrade kit from Dell. The upgrade kit from Dell contains the correct version of the microprocessor for use - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 88
metal clips release latches (2) Figure 8-7. SEC Cartridge Release Latches 4. guide bracket assembly (see Figure 8-8). Considerable force is required to disengage the SEC cartridge from the guide bracket assembly connector. 8-8 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 89
release latches until they snap into place. Replacing the SEC Cartridge and Heat Sink Assembly Use the following procedure to install the replacement SEC cartridge and heat sink assembly: 1. Remove the terminator card or old SEC cartridge from the guide bracket assembly. Follow the instructions - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 90
remove the battery, follow these steps: 1. If possible, enter the System Setup program and make a printed copy of the system setup screens. See Chapter 4, "Using the System Setup Program," in the User's Guide for instructions. 8-10 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 91
Electrostatic Discharge" in the safety instructions at the front of this guide. 3. Remove the battery. cover, reconnect the computer and peripherals to their power sources, and turn on the system. 6. Enter see Chapter 11, "Getting Help," for instructions on obtaining technical assistance. BATTERY socket - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 92
8-12 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 93
in the External Bays The external drive bays at the front of Dell Power- Edge 4200 systems hold up to four user-accessible, half-height 5.25- or 3.5-inch devices, typically diskette, CD-ROM, or digital audio tape (DAT) drives. A 3.5-inch diskette drive and small computer system interface (SCSI - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 94
you intend to use, first remove the front bezel as instructed in "Removing the Front Bezel" in Chapter 7. Then, facing the inside of the front bezel, press against the center of the insert with your thumbs until the insert bows 9-2 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 95
latch on the inside of the front bezel. tabs Figure 9-2. Removing a Front-Panel Insert power input connector on the drive DC power cable (from the power supply) Figure 9-3. Power Connector The power connectors are keyed to avoid incorrect insertion; do not force two connectors together if they do - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 96
computer, you must configure the terminators on the SCSI device(s) to conform to the following guidelines: • A single SCSI device (such as the standard CD-ROM drive) must be terminated. 9-4 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 97
for information on disabling the device's terminator. SCSI Cable CAUTION: Dell recommends that you use only SCSI cables purchased from Dell. SCSI cables purchased elsewhere are not guaranteed to work reliably with Dell PowerEdge 4200 systems. The 50-pin Ultra/Narrow SCSI cable has five connectors - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 98
them back into place. Ultra/Narrow SCSI cable SCSI CD-ROM drive DC power cable Ultra/Narrow SCSI host adapter connector (SCSI2 CD-ROM) Figure 9-7. Cable Connections for a SCSI Device in an External Drive Bay system board 9-6 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 99
Discharge" in the safety instructions at the front of this guide. 3. Slide the new drive into its bay until Power Cables" found earlier in this chapter to determine which DC power cable connector to use. Plug the DC power cable connector into the 4-pin power input connector on the back of the drive - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 100
connector. 6. Reconnect the computer and peripherals to their power sources, and turn them on. 7. Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive. 9-8 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 101
is not supported for systems without a PowerEdge Expandable RAID Controller host adapter card. Removing a drive in this situation will result in a loss of data. WARNING: This system may have more than one power supply cable. To reduce the risk of electrical shock, a trained service technician must - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 102
the drives are set by the SCSI backplane board. Removing and Installing a SCSI Hard-Disk Drive The following subsections describe how to remove and install SCSI hard-disk drive carriers in the computer's internal drive bays. 10-2 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 103
See Chapter 5, "Running the System Diagnostics." Figure 10-2. Installing a SCSI Hard-Disk Drive Carrier Removing and Inserting a SCSI HardDisk Drive With the System Running If the Dell PowerEdge 4200 system has a PowerEdge Expandable RAID Controller host adapter card installed and connected to the - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 104
. See "Installing an Expansion Card" in Chapter 8. 5. Connect the new Ultra/Wide SCSI cable provided in the PowerEdge Expandable RAID Controller kit to the connector labeled "SCSI" on the SCSI backplane board (see Figure 10-3). 10-4 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 105
SCSI) SCSI hard-disk drive bays (6) SCSI backplane board Ultra/Wide SCSI interface cable to SCSI backplane PowerEdge Expandable RAID through 10. If SCSI devices are connected using the external SCSI connection slots, Ultra SCSI mode is not supported. 7. Connect the SCSI external access cable - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 106
use different programs than those provided with the operating system to partition and format SCSI hard-disk drives. See Chapter 3, "Installing and Configuring SCSI Drivers," in the User's Guide for information and instructions. 10-6 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 107
help with installation and troubleshooting procedures. For instructions on using the AutoTech service, see "AutoTech Service" found later in this chapter. 5. If the preceding steps have not resolved the problem and you need to talk to a Dell technician, you can call Dell's customer technical support - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 108
Unresolved problems requiring assistance from a Dell Technical support service, TechConnect BBS technician NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. 11-2 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 109
Dell PowerEdge 4200 Systems User's Guide describes system features and technical specifications, video and small computer system interface (SCSI) device drivers, the System Setup program, software support utilities, and the EISA Configuration Utility system. Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 110
stop bit. You can use the BBS to do the following: • Send questions to a Dell technician • Request a follow-up call or leave a message for a Dell technical support specialist • Order parts • Download basic input/output system (BIOS) and video driver upgrades • Download updates For the BBS telephone - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 111
completed checklist in the shipping box. Dell's technical support staff uses computer-based diagnostics to provide fast, accurate answers to your questions. When you call, the technical support staff refers to records regarding your specific Dell system to better understand your particular question - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 112
within the country for which they are listed. Area codes are most often used to call long distance within your own country (not internationally)-in other words, when your call originates in the same country you are calling. 11-6 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 113
/091 27 07 34 City Code 2 1 2 - Not required 10 2 Not required 0 (1) (4) 6103 Not required 1 2 44 2 - Not required 4 5 20 - Not required 22 Not required 11 1 Getting Help 11-7 - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 114
Codes (continued) International Access Code Country Code City Code 009 46 8 00 41 22 002 886 - 001 66 - 010 44 1344 011 1 Not required 11-8 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 115
) (Penang, Malaysia 810 4946 Customer Technical Support (Other systems) (Penang, Malaysia 810 4966 Customer Service (Penang, Malaysia 810 4949 Sales (Penang, Malaysia 810 4955 * For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 116
55 Sales toll free: 0800-33 55 * For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only-the call is rerouted to the U.S.A.). 11-10 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 117
Dimension systems only) (Penang, Malaysia 810 4948 Technical Support (Other systems toll free: 800 4107 Customer Service (Penang, Malaysia 810 4949 Sales toll free: 800 4109 Ireland* (Bray) Customer Technical Support 1-850-543-543 Sales 1-850-235-235 SalesFax 01 286 2020 Fax 01 286 - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 118
, Netherlands 686 65 04 * For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only-the call is rerouted to the U.S.A.). 11-12 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 119
toll free: 0800 582 Customer Service (Penang, Malaysia 810 4949 Sales toll free: 0800 581 Malaysia (Penang) Technical Support (Dell Dimension systems only 04 810 4946 Technical Support (Other systems toll free: 800 8298 Customer Service 04 810 4949 Sales toll free: 800 8202 Mexico - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 120
011 447-7567 Fax 011 447-7549 * For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only-the call is rerouted to the U.S.A.). 11-14 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 121
, Singapore, Taiwan, and Thailand- see individual listings for these countries) Customer Technical Support (Penang, Malaysia 60 4 810-4977 Sales (Penang, Malaysia 60 4 810-4988 Spain* (Madrid) Technical Support 91 902 100 130 Customer Service 91 329 10 80 TechConnect BBS 91 329 33 53 - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 122
723858 Sales 01344 720000 * For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only-the call is rerouted to the U.S.A.). 11-16 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 123
Service 512 728-1681 Fee-Based Technical Support toll free: 1-800-433-9005 Sales (Catalogs toll free: 1-800-426-5150 Spare Parts Sales: Dell home, personal, or small-business use. 2 Use this telephone number if you are calling for an established Dell national account (have your account number - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 124
11-18 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 125
of your diagnostic and troubleshooting activities by photocopying the following checklist and filling it out whenever you experience a problem with your computer system. If you need to call Dell Computer Corporation for assistance, you will be able to inform the support technician of the actions - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 126
Phone no Service tag (bar code on the back of the computer Return Material Authorization Number (if provided by support technician Operating code Description of problem and troubleshooting procedures you performed A-2 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 127
the Video Memory Test and the Video Hardware Test, are interactive. These interactive tests display images on the monitor screen and require the user to respond the test. This test does not require any interaction on your part. Text Mode Character Test The Text Mode Character Test consists of - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 128
except that the characters are displayed in 40-column by 25-line (double-wide) text mode. Type y if each character is displayed correctly; otherwise, type n. B-2 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 129
Graphics Mode Test screens in the order in which they appear. NOTE: Some of the following tests may not appear if your system does not support the video mode being tested. 320 x 200 Graphics Mode Screens The Graphics Mode Test displays two successive 320- x 200-pixel graphics mode screens: The first - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 130
,144 different colors when you adjust the intensity levels of red, green, and blue. Type y if all the squares are the correct colors; otherwise type n. B-4 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 131
Solid Colors Test The Solid Colors Test checks whether the video subsystem is displaying the correct colors. This test also lets you check for missing pixels. When this test is running, four screens appear sequentially-a red screen, a green screen, a blue screen, and a white screen. Check each - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 132
B-6 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 133
specific jumper and/or switch settings on expansion cards or drives. Jumpers Jumpers are small blocks on a circuit board of two or more switches in a plastic case. Two common types of DIP switches are ). To change the setting of a slide switch, use a small, pointed object such as a small screwdriver - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 134
on the appropriate side of the switch. In either case, do not use a pen, pencil, or other object that might leave a residue on the switch. jumpered unjumpered Figure C-1. System Board Jumpers C-2 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 135
's internal speed is 300 MHz. * Only one of these jumpers should have a jumper plug installed. NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. jumpered unjumpered Jumpers and Switches C-3 - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 136
internal speed is 233 MHz. * Only one of these jumpers should have a jumper plug installed. NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. jumpered unjumpered C-4 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 137
EISAn EISA expansion-card connectors FANn Fan connectors FLOPPY Diskette drive interface connector INTRUSION Intrusion detection expansion-card connectors POWERn Power input connectors PROC_n Microprocessor guide bracket assembly and connectors REMOTE Server-management bus serial port - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 138
) power input connector (POWER) server-management bus connector (SERVER MANAGEMENT) control (front) panel connector (CONTROL PANEL) Figure C-2. SCSI Backplane Board SCA-2-compatible SCSI connectors (SLOTnID=n, on other side) C-6 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 139
Description CONTROL PANEL Control panel connector POWER Power input connector SCSI Ultra/Wide SCSI cable connector SERVER MANAGEMENT Server-management bus connector SLOTnID=n SCA-2-compatible SCSI connector NOTE: For the full name of an abbreviation or acronym used in this table, see the - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 140
paralleling board. Figure C-3. Power Supply Paralleling Board system board connector (PWR1) peripherals connector (PWRFD) system board connector (PWR2) system board connector (PWR3) SCSI backplane board connector (PWRSCSI) C-8 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 141
and clears any password(s) currently in use. To disable a forgotten supervisor password or user password, a trained service technician must perform the following steps: 1. Remove the computer covers. See "Removing the Computer Covers" in Chapter 7 for instructions. CAUTION: See "Protecting Against - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 142
C-10 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 143
application-specific integrated circuit Beginner's All-Purpose Symbolic Instruction Code bulletin board service basic dBA DC DIMM DIN DIP DMA DOC Description compact disc read-only memory color graphics adapter centimeter(s) complementary metal-oxide semiconductor collect on delivery characters - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 144
kilo- (1024) kilobyte(s) kilobyte(s) per second kilobit(s) kilobit(s) per second kilogram(s) kilohertz local area network pound(s) liquid crystal display light-emitting diode low insertion force 2 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 145
or Acronym PCI PCMCIA PGA POST ppm PQFP PS/2 PVC QIC RAM RAMDAC REN RFI RGB ROM rpm RTC SCSI sec SIMM SMB SNMP SRAM SVGA Description Peripheral Component Interconnect Personal Computer Memory Card International Association pin grid array power-on self-test pages per minute plastic quad flat pack - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 146
television Underwriters Laboratories upper memory block uninterruptible power supply Universal Service Ordering Code volt(s) memory watt(s) watt-hour(s) extended memory manager eXtended Memory Specification zero insertion force 4 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 147
8-10 troubleshooting, 7-8 BBS, 11-4 beep codes about, 3-5 system, list of, 3-6 BIOS jumper, C-2 boot device configuring, 10-6 boot routine problem indications, list of, 2-5 bulletin board service. See BBS C cables interface, 9-3 power supply, 9-4 ribbon, 7-4, 9-3 SCSI, 9-4 cautions, x CD-ROM drives - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 148
, 9-1 boot drive, 10-6 cabling, 9-5 drive rails, 9-5 front-panel inserts, 9-2 location, 7-5, 9-1 termination, 9-4 E EISA Configuration Utility, 2-6 EISA jumper, C-3 electrostatic discharge. See ESD ESD about, vi preventing, vi 2 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 149
problems, 11-1 floppy drives. See diskette drives formatting SCSI hard-disk drives, 10-6 front bezel removing and replacing, 7-3 front-panel inserts, 9-2 G getting help, 11-1 graphics mode screens, B-3 Graphics Mode Test, B-1, B-3 grounding procedure, 7-1 H hard drives. See hard-disk drives hard - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 150
, 5-10 troubleshooting, 7-13 upgrade procedure, 8-6 messages about, 3-1 alert log messages, 3-7 beep codes, 3-1, 3-5 error messages, 4-1 system, 3-1 system diagnostics, 3-7, 5-10 warning, 3-7 microprocessor removal, 8-9 secondary, 8-7 monitor, troubleshooting, 6-1 Mouse, 5-14 4 Dell PowerEdge 4200 - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 151
indicator illustrated, 2-4 power source troubleshooting, 2-4 power supplies replacing, 7-8 power supply paralleling board connectors, C-9 power switches illustrated, 2-4 PowerEdge Expandable RAID Controller card hard-disk drive installation, 10-3 installing, 10-4 problems help tools, 11-1 technical - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 152
slowly, 5-12 using, 4-1 Solid Colors Test, B-1, B-5 speed jumpers, C-2, C-4 Subtest Main menu category, 5-5 support technical, 11-1 switches about, C-1 illustrated, 2-4, C-1 syntax errors, 5-15 system battery removal, 8-11 6 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 153
B-3 the, 7-17 troubleshooting audible signs of problems, 2-5 basic problems, 2-1 battery, 7-8 checking connections and switches, 2-2 cooling fan, 7-9 diskette drive subsystem, 7-16, 7-17 diskette drives, 7-16 dropped or damaged computer, 7-7 expansion cards, 7-11 hard-disk drives, 7-19 I/O functions - Dell PowerEdge 4200 | Installation and Troubleshooting Guide (.pdf) - Page 154
Color, B-1, B-2, B-3 Text Mode Pages, B-1, B-3 Video Hardware, B-1 Video Memory, B-1 W warning messages, 3-7 warnings, x warranty repair or credit, 11-5 water damage, 7-6 working inside the computer, safety precautions, vi, 7-1 8 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide
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