Dell PowerEdge R320 Owner's Manual
Dell PowerEdge R320 Manual
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- Dell PowerEdge R320 | Owner's Manual - Page 1
Dell PowerEdge R320 Systems Owner's Manual Regulatory Model: E18S Series Regulatory Type: E18S001 - Dell PowerEdge R320 | Owner's Manual - Page 2
of Dell Inc. Intel®, Pentium®, Xeon®, Core® and Celeron® are registered trademarks of Intel Corporation in the U.S. and other countries. AMD® is a registered trademark and AMD Opteron™, AMD Phenom™ and AMD Sempron™ are trademarks of Advanced Micro Devices, Inc. Microsoft®, Windows®, Windows Server - Dell PowerEdge R320 | Owner's Manual - Page 3
Manager 21 Choosing The System Boot Mode...21 Entering System Setup...22 Responding To Error Messages...22 Using The System Setup Navigation Keys...22 System Setup Options...22 System Setup Main Screen...23 System BIOS Screen...23 System Information Screen...23 Memory Settings Screen...24 Processor - Dell PowerEdge R320 | Owner's Manual - Page 4
Shroud...39 Removing The Cooling Shroud...39 Installing The Cooling Shroud...40 System Memory...41 General Memory Module Installation Guidelines 43 Mode-Specific Guidelines...43 Sample Memory Configurations...44 Removing Memory Modules...45 Installing Memory Modules...46 Hard Drives...47 Removing - Dell PowerEdge R320 | Owner's Manual - Page 5
Hot Spare Feature...76 Removing A Redundant Power Supply...77 Installing A Redundant Power Supply...78 Removing A Non-Redundant Power Supply...78 Installing A Non-Redundant Power Supply...79 Removing The Power Supply Blank...79 Installing The Power Supply Blank...80 System Battery...80 Replacing The - Dell PowerEdge R320 | Owner's Manual - Page 6
...102 Troubleshooting A NIC...102 Troubleshooting A Wet System...102 Troubleshooting A Damaged System...103 Troubleshooting The System Battery...104 Troubleshooting Power Supplies...104 Troubleshooting Cooling Problems...104 Troubleshooting Cooling Fans...105 Troubleshooting System Memory...105 - Dell PowerEdge R320 | Owner's Manual - Page 7
Diagnostics 111 Running The Embedded System Diagnostics 111 System Diagnostic Controls...112 6 Jumpers And Connectors...113 System Board Jumper Settings...113 System Board Connectors...114 Disabling A Forgotten Password...115 7 Technical Specifications...117 8 System Messages...121 LCD Messages - Dell PowerEdge R320 | Owner's Manual - Page 8
8 - Dell PowerEdge R320 | Owner's Manual - Page 9
supply output to the system. NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off. 2 NMI button 3 System identification button 4 Video connector Used to troubleshoot - Dell PowerEdge R320 | Owner's Manual - Page 10
controls the power supply output to the system. NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off. 2 NMI button Used to troubleshoot software and device driver errors - Dell PowerEdge R320 | Owner's Manual - Page 11
for more than five seconds to enter BIOS progress mode. To reset iDRAC (if not disabled in F2 iDRAC setup) press and hold the button for more than 15 seconds. 4 USB connectors (2) Allows you to connect USB devices to the system. The ports are USB 2.0-compliant. 5 Optical drive (optional) One - Dell PowerEdge R320 | Owner's Manual - Page 12
supply output to the system. NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off. 2 NMI button 3 System identification button 4 Video connector Used to troubleshoot - Dell PowerEdge R320 | Owner's Manual - Page 13
again to repeat the cycle Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors. When the system is in standby mode, the LCD backlight turns off after five minutes - Dell PowerEdge R320 | Owner's Manual - Page 14
Displays the MAC addresses for iDRAC, iSCSI, or Network devices. Name Displays the name of the Host, Model, or User String for the system Number Displays the Asset tag or the Service tag for the system. Power Displays the power output of the system in BTU/hr or Watts. The display format can be - Dell PowerEdge R320 | Owner's Manual - Page 15
Action None required. Electrical indicator Condition The indicator blinks amber if the system experiences an electrical error (for example, voltage out of range, or a failed power supply or voltage regulator). Corrective Action See the System Event Log or system messages for the specific issue - Dell PowerEdge R320 | Owner's Manual - Page 16
Corrective Action Restart the system. Update any required drivers for the PCIe card. Re-install the card. If the problem persists, see Getting side) does not function and remains off. Drive-Status Indicator Pattern (RAID Only) Blinks green two times per second Off Condition Identifying drive or - Dell PowerEdge R320 | Owner's Manual - Page 17
Two integrated 10/100/1000 Mbps NIC connector. 8 USB connectors (2) 9 System identification connector 10 System identification button Allows you to connect USB devices to the system. The ports are USB 2.0-compliant. Connects the optional system status indicator assembly through the optional - Dell PowerEdge R320 | Owner's Manual - Page 18
(1 Gbps or 10 Gbps). Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed. Activity indicator is blinking green Network data is being sent or received. Power Indicator Codes Each power supply has an illuminated translucent handle that serves as an - Dell PowerEdge R320 | Owner's Manual - Page 19
. • The Getting Started Guide provides an overview of setting up your system, and technical specifications. This document is available online at support.dell.com/manuals. • The rack documentation included with your rack solution describes how to install your system into a rack, if required. 19 - Dell PowerEdge R320 | Owner's Manual - Page 20
configuring and managing your system, including those pertaining to the operating system, system management software, system updates, and system components that you purchased with your system. • For the full name of an abbreviation or acronym used in this document, see the Glossary at support.dell - Dell PowerEdge R320 | Owner's Manual - Page 21
set is determined by the iDRAC license purchased. For more information, see the Dell LC2 documentation. Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface (UEFI) Boot Manager, depending on the system's boot configuration. Starts Preboot eXecution Environment - Dell PowerEdge R320 | Owner's Manual - Page 22
be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup 1. Turn on or restart - Dell PowerEdge R320 | Owner's Manual - Page 23
information about the system such as the system model name, BIOS version, Service Tag, and so on. Memory Settings Displays information and options related to installed memory. Processor Settings Displays information and options related to the processor such as speed, cache size, and so on - Dell PowerEdge R320 | Owner's Manual - Page 24
options based on the memory configuration. Node Interleaving If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is installed. If Disabled, the system supports Non-Uniform Memory architecture (NUMA) (asymmetric) memory configurations. By default, Node - Dell PowerEdge R320 | Owner's Manual - Page 25
can disable this option for applications that require high utilization of random memory access. Hardware Prefetcher Allows you to enable be set to Off, ATA, AHCI, or RAID mode. By default, Embedded SATA is set to AHCI Mode. Port A Auto enables BIOS support for the device attached to SATA port A. - Dell PowerEdge R320 | Owner's Manual - Page 26
displayed only if IDSDM is installed on the system board. If set to Mirror mode, data is written on both SD cards. If any one of the SD card fails, data is written to the active SD card. Data from this card is copied to the replacement SD card at the next boot. By default, Internal SD - Dell PowerEdge R320 | Owner's Manual - Page 27
the configuration of PCIe cards installed in the specified slot. CAUTION: Slot disablement must be used only when the installed peripheral card is preventing booting into the Operating System or causing delays in system startup. If the slot is disabled, both the Option ROM and UEFI driver are - Dell PowerEdge R320 | Owner's Manual - Page 28
to a mode other than Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following - Dell PowerEdge R320 | Owner's Manual - Page 29
Update Control option is set to Unlocked. NOTE: BIOS updates using Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system. By default, the Power Button option is set to Enabled. NMI Button Allows you to enable - Dell PowerEdge R320 | Owner's Manual - Page 30
to the system. To assign a system and/or setup password: 1. To enter System Setup, press immediately after a power-on or reboot. 2. In the System Setup Main Menu, select System BIOS and press . The System BIOS screen is displayed. 3. In the System BIOS screen, select System Security and - Dell PowerEdge R320 | Owner's Manual - Page 31
change the existing System and/or Setup password: 1. To enter System Setup, press immediately after a power-on or reboot. 2. In the System Setup Main Menu, select System BIOS and press . The System BIOS screen is displayed. 3. In the System BIOS Screen, select System Security and press - Dell PowerEdge R320 | Owner's Manual - Page 32
, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. The Boot Manager enables you to: • Add, delete, and arrange boot options • Access System Setup and BIOS-level boot options without - Dell PowerEdge R320 | Owner's Manual - Page 33
Menu enables you to Add Boot Option, Delete Boot Option, or Boot From File. Displays a list of the drivers installed on the system and their health status. Enables you to access the System Setup. Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the - Dell PowerEdge R320 | Owner's Manual - Page 34
. For more information on using iDRAC, see the iDRAC7 User's Guide under Software → Systems Management → Dell Remote Access Controllers, at support.dell.com/manuals. Entering The iDRAC Settings Utility 1. Turn on or restart the managed system. 2. Press during Power-on Self-test (POST). 3. In - Dell PowerEdge R320 | Owner's Manual - Page 35
Wrist grounding strap connected to ground Front Bezel (Optional) Installing The Front Bezel 1. Hook the right end of the bezel onto the chassis. 2. Fit the free end of the bezel onto the system. 3. Secure the bezel with the keylock. Figure 10. Installing and Removing the Front Bezel 1. release latch - Dell PowerEdge R320 | Owner's Manual - Page 36
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 37
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 38
Figure 12. Inside the System-With Redundant Power Supplies 1. power distribution board shroud 2. cooling shroud 3. power supplies (2) 4. integrated storage controller card 5. expansion-card riser 2 6. expansion-card riser 1 7. expansion-card holder 8. processor heat sink 9. DIMMs (6) 10. cooling - Dell PowerEdge R320 | Owner's Manual - Page 39
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 40
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 41
of DIMMs populated per channel • DIMM operating voltage • system profile selected (for example, Performance Optimized, Custom, or Dense Configuration Optimized) • maximum supported DIMM frequency of the processor The system contains six memory sockets organized into three channels. In each channel - Dell PowerEdge R320 | Owner's Manual - Page 42
channels are organized as follows: channel 0: memory sockets A1 and A4 channel 1: memory sockets A2 and A5 channel 2: memory sockets A3 and A6 The following table shows the memory populations and operating frequencies for the supported configurations. DIMM Type DIMMs Populated/ Channel Operating - Dell PowerEdge R320 | Owner's Manual - Page 43
Module Installation Guidelines NOTE: Memory configurations that fail to observe these guidelines can prevent your system from booting, hanging during memory configuration, or operating with reduced memory. This system supports Flexible Memory Configuration, enabling the system to be configured and - Dell PowerEdge R320 | Owner's Manual - Page 44
in this section. NOTE: 16 GB quad-rank RDIMMs are not supported. NOTE: 1R and 2R in the following table indicates single- and dual-rank DIMMs respectively. Table 1. Memory Configurations System Capacity (in DIMM Size (in GB) GB) 2 2 Number of DIMMs 1 DIMM Rank, Organization, and Frequency - Dell PowerEdge R320 | Owner's Manual - Page 45
or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket - Dell PowerEdge R320 | Owner's Manual - Page 46
or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket - Dell PowerEdge R320 | Owner's Manual - Page 47
hard drives connect to the system board through the hard-drive backplane. Hot-swappable hard drives are supplied in hot-swappable hard-drive carriers that fit in the hard-drive slots. CAUTION: Before attempting to remove or install a hot-swappable hard drive while the system is running, see the - Dell PowerEdge R320 | Owner's Manual - Page 48
the front bezel. Removing A 3.5 Inch Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed. 1. If installed, remove the front bezel. 2. Grasp the front of the hard-drive blank, press the release button and slide the blank out until - Dell PowerEdge R320 | Owner's Manual - Page 49
the front bezel. Removing A Hot-Swap Hard Drive CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. 1. From the management software, prepare the hard drive for removal. Wait until the - Dell PowerEdge R320 | Owner's Manual - Page 50
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 51
the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If installed, remove the front bezel. 2. Turn off the system and attached peripherals, and - Dell PowerEdge R320 | Owner's Manual - Page 52
till it clicks into place. 7. Connect the power/data cable to the hard drive. - If connecting to the integrated SATA controller (SATA hard drives only), connect the SATA data cable to the SATA_A-D connector on the system board. - If connecting to a SAS RAID controller card (SAS or SATA hard drives - Dell PowerEdge R320 | Owner's Manual - Page 53
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 54
Figure 23. Removing and Installing a Hard-Drive Adapter With a 2.5 Inch Hot-Swap Hard Drive Into a 3.5 Inch Hard-Drive Carrier 1. hard-drive carrier 2. screws (5) 3. 3.5 inch hard-drive adapter 4. 2.5 inch hard drive 54 - Dell PowerEdge R320 | Owner's Manual - Page 55
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 56
by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If installed, remove the front bezel. 2. Turn off the system, including any attached - Dell PowerEdge R320 | Owner's Manual - Page 57
by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If installed, remove the front bezel. 2. Turn off the system, including any attached - Dell PowerEdge R320 | Owner's Manual - Page 58
by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If installed, remove the front bezel. 2. Turn off the system, including any attached - Dell PowerEdge R320 | Owner's Manual - Page 59
. Cooling Fans Your system supports: • Four cooling fans in a non-redundant power supply configuration. • Five cooling fans in a redundant power supply configuration. NOTE: Fan 1 must be installed in a redundant power supply configuration. NOTE: Hot-swap removal or installation of the fans is - Dell PowerEdge R320 | Owner's Manual - Page 60
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 61
key installed inside your system can be used as a boot device, security key, or mass storage device. The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup. To boot from the USB memory key, configure the USB memory key with a boot image - Dell PowerEdge R320 | Owner's Manual - Page 62
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 63
dust and dirt out of the system and aid in proper cooling and airflow inside the system. 8. Close the system. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Figure 29. Removing and Installing the Expansion Card in Riser 1 1. expansion - Dell PowerEdge R320 | Owner's Manual - Page 64
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 65
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 66
or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Align the expansion-card riser with the connector and the guide pins on the system board. 2. Lower the - Dell PowerEdge R320 | Owner's Manual - Page 67
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 68
of server configuration, scripts, and imaging. It emulates USB device(s). For more information, see the iDRAC7 User's Guide under Software → Systems Management → Dell Remote Access Controllers, at support.dell.com/manuals. Replacing An SD vFlash Card 1. Locate the vFlash media slot on the iDRAC - Dell PowerEdge R320 | Owner's Manual - Page 69
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 70
the system board Installing The Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team - Dell PowerEdge R320 | Owner's Manual - Page 71
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 72
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 73
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Before upgrading your system, download the latest system BIOS version from support.dell.com and - Dell PowerEdge R320 | Owner's Manual - Page 74
Figure 37. Removing and Installing the Processor Heat Sink 1. retention sockets (4) 2. heat sink 3. retention screws (4) CAUTION: The processor is held in its socket under strong pressure. Be aware that the - Dell PowerEdge R320 | Owner's Manual - Page 75
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Before upgrading your system, download the latest system BIOS version from support.dell.com and - Dell PowerEdge R320 | Owner's Manual - Page 76
system board position guide on Power Supplies Your system supports 350 W redundant or non-redundant power supply. When two identical power supplies are installed, the power supply configuration is redundant (1 + 1). In redundant mode, power is supplied to the system equally from both power supplies - Dell PowerEdge R320 | Owner's Manual - Page 77
on iDRAC settings, see the iDRAC7 User's Guide under Software → Systems Management → Dell Remote Access Controllers , at support.dell.com/ manuals. Removing A Redundant Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and - Dell PowerEdge R320 | Owner's Manual - Page 78
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 79
the system board, hard drives, and optical drive. 5. Close the system. 6. Connect the power cable to the power supply and plug the cable into a power outlet. Removing The Power Supply Blank CAUTION: To ensure proper system cooling, the power supply blank must be installed in the second power supply - Dell PowerEdge R320 | Owner's Manual - Page 80
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 81
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 82
drives from the system before removing the backplane. CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations. 4. Remove all hard drives. 5. Disconnect the SAS/SATA/SSD data, signal, and power cable(s) from the - Dell PowerEdge R320 | Owner's Manual - Page 83
Figure 45. Removing and Installing the Four Hard-Drive Backplane 1. release tabs (2) 2. hard-drive backplane 3. guide pins (2) 4. chassis hooks (4) 83 - Dell PowerEdge R320 | Owner's Manual - Page 84
Figure 46. Cabling Diagram-Four Hard-Drive Backplane 1. system board 2. hard-drive backplane 3. SAS cable connector 4. cable routing guide 5. signal cable connector 6. power cable connector 7. cable routing latch 8. power distribution board 9. cable retention latch Figure 47. Front View of the - Dell PowerEdge R320 | Owner's Manual - Page 85
Figure 48. Rear View of the Eight Hard-Drive Backplane 1. SAS B connector 2. SAS A connector 3. backplane power connector 4. backplane signal connector Figure 49. Removing and Installing the Eight Hard-Drive Backplane 1. hard-drive backplane 2. release tabs (2) 3. chassis hooks (4) 85 - Dell PowerEdge R320 | Owner's Manual - Page 86
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 87
by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If installed, remove the front bezel. 2. Turn off the system, including any attached - Dell PowerEdge R320 | Owner's Manual - Page 88
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 89
by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If installed, remove the front bezel. 2. Turn off the system, including any attached - Dell PowerEdge R320 | Owner's Manual - Page 90
Figure 53. Removing and Installing the Control-Panel Module-3.5 Inch Cabled Hard Drive System 1. control-panel module 2. control-panel module screws (2) 3. control-panel module connector cable 4. USB connector cable 5. control panel 6. LED-panel screws (2) 7. LED panel 90 - Dell PowerEdge R320 | Owner's Manual - Page 91
Figure 54. Removing and Installing the Control-Panel Module-3.5 Inch Hot-Pluggable Hard Drive System 1. control-panel module 2. screws (2) 3. control-panel module connector cable 4. USB connector cable 5. control panel 91 - Dell PowerEdge R320 | Owner's Manual - Page 92
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 93
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: This procedure applies only to the 8-hard drive system. 1. If installed, remove the front - Dell PowerEdge R320 | Owner's Manual - Page 94
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: Never operate your system without the power distribution board shroud. The system may get - Dell PowerEdge R320 | Owner's Manual - Page 95
shroud Installing The Power Distribution Board Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team - Dell PowerEdge R320 | Owner's Manual - Page 96
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: The power distribution board is present only in systems that support redundant power supplies. 1. If installed - Dell PowerEdge R320 | Owner's Manual - Page 97
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Align the power distribution board with the standoffs on the chassis. 2. Install the two screws - Dell PowerEdge R320 | Owner's Manual - Page 98
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Unpack the new system board assembly. CAUTION: Do not lift the system board assembly by grasping a memory - Dell PowerEdge R320 | Owner's Manual - Page 99
the system to its electrical outlet and turn the system on, including any attached peripherals. 10. Import your new or existing iDRAC Enterprise license. For more information, see the iDRAC7 User's Guide under Software → Systems Management → Dell Remote Access Controllers,at support.dell.com/manuals - Dell PowerEdge R320 | Owner's Manual - Page 100
100 - Dell PowerEdge R320 | Owner's Manual - Page 101
and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Troubleshooting System Startup Failure If you boot the system to the BIOS boot mode after installing an operating system from - Dell PowerEdge R320 | Owner's Manual - Page 102
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 103
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 104
or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Reseat the power supply by removing and reinstalling it. NOTE: After installing a power supply, allow - Dell PowerEdge R320 | Owner's Manual - Page 105
by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Open the system. 2. Reseat the fan or the fan's power cable. 3. If the fan functions properly, close the system. If the problem persists, see Getting Help. Troubleshooting System Memory - Dell PowerEdge R320 | Owner's Manual - Page 106
as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Enter the System Setup and ensure that the USB key port is enabled from the - Dell PowerEdge R320 | Owner's Manual - Page 107
team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Try using a different tape cartridge. 2. Ensure that the device drivers for the tape backup unit are installed and are configured - Dell PowerEdge R320 | Owner's Manual - Page 108
as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting procedure can erase data stored on the hard drive - Dell PowerEdge R320 | Owner's Manual - Page 109
or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the - Dell PowerEdge R320 | Owner's Manual - Page 110
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R320 | Owner's Manual - Page 111
using diagnostics, see the Dell Online PowerEdge Diagnostics User's Guide under Software → Serviceability Tools, at support.dell.com/manuals. Dell Embedded System Diagnostics NOTE: Also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics. The embedded system diagnostics provides a set of - Dell PowerEdge R320 | Owner's Manual - Page 112
. Event Log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. For information about embedded system diagnostics, see the Dell Enhanced Pre-boot System Assessment User Guide at support.dell.com/manuals. 112 - Dell PowerEdge R320 | Owner's Manual - Page 113
Board Jumper Settings Jumper Setting Description PWRD_EN (default) The password feature is enabled (pins 2-4). The password feature is disabled (pins 4-6). iDRAC local access is unlocked at the next AC power cycle. NVRAM_CLR (default) The configuration settings are retained at system boot - Dell PowerEdge R320 | Owner's Manual - Page 114
System Board Connectors Figure 60. System Board Jumpers and Connectors Item Connector 1 INT_STORAGE 2 ID_BTN 3 CMA_JACK 4 USB 2 5 USB 1 6 IO_RISER2 7 NIC 2 8 NIC 1 9 VGA 10 COM 11 IO_RISER1 12 Fan5 13 Fan4 14 Fan3 114 Description Integrated storage controller card - Dell PowerEdge R320 | Owner's Manual - Page 115
connector Cooling fan connector Memory module sockets Backplane signal connector Power connector Processor socket Power distribution board connector Battery connector Control panel interface connector SAS connector Optical drive SATA connector SAS connector Front-Panel USB connector Internal Dual SD - Dell PowerEdge R320 | Owner's Manual - Page 116
116 - Dell PowerEdge R320 | Owner's Manual - Page 117
SAS hard drives, or Up to four 2.5 inch hot-swappable SAS, SATA, SAS SSD, SATA SSD, or Nearline SAS hard drives NOTE: Four hard-drive systems support software RAID. For more information on software RAID, see the Dell PowerEdge RAID Controller (PERC) documentation at support.dell.com/manuals. 117 - Dell PowerEdge R320 | Owner's Manual - Page 118
NOTE: DVD devices are data only. Two 10/100/1000 Mbps 9-pin, DTE, 16550-compatible Two 4-pin, USB 2.0-compliant 15-pin VGA One optional 1 GbE Ethernet One optional vFlash memory card NOTE: The card slot is available for use only if the iDRAC7 Enterprise license is installed on your system. Two 4-pin - Dell PowerEdge R320 | Owner's Manual - Page 119
about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Storage Temperature below 5 °C. • Allow processor performance degrade. • Non-redundant power supplies are not supported. • Non Dell qualified peripheral cards and/or peripheral cards are not - Dell PowerEdge R320 | Owner's Manual - Page 120
120 - Dell PowerEdge R320 | Owner's Manual - Page 121
the power cable, and restart the system. System Error Messages System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings - Dell PowerEdge R320 | Owner's Manual - Page 122
is greater than the upper critical threshold. System board current is outside of range. System board current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists - Dell PowerEdge R320 | Owner's Manual - Page 123
> configuration is unsupported. Check CPU or BIOS revision. System is unable to boot or may run in a degraded state. Review the technical specifications for supported processor types. CPU0010 Message Details Action CPU is throttled. The CPU is throttled due to thermal or power conditions - Dell PowerEdge R320 | Owner's Manual - Page 124
Action CPU initialization error detected. CPU initialization error detected. Power cycle system. System BIOS was unable to initialize the processor. 1. Turn off the system and remove input power for one minute. 2. Ensure the processor is seated correctly. 3. Reapply input - Dell PowerEdge R320 | Owner's Manual - Page 125
the issue persists, see Getting Help. CPU0703 Message CPU bus initialization error detected. LCD Message CPU bus initialization error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1. Check - Dell PowerEdge R320 | Owner's Manual - Page 126
, see Getting Help. MEM0007 Message Unsupported memory configuration; check memory device at location . LCD Message Unsupported memory configuration. Check memory . Details The memory may not be seated correctly, misconfigured, or has failed. Memory size is reduced. 126 - Dell PowerEdge R320 | Owner's Manual - Page 127
redundancy is lost. Check memory device at location(s) . LCD Message Memory mirror lost on . Power cycle system. Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue - Dell PowerEdge R320 | Owner's Manual - Page 128
Message Bus fatal error on bus device function . Power cycle system. Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1342 Message A bus time-out - Dell PowerEdge R320 | Owner's Manual - Page 129
but is not configurable. Check memory devices. Details System BIOS detected memory, but was unable to configure the memory for system operation. Action Compare system memory installation to supported system memory configurations. PSU0001 Message LCD Message Action Power supply failed - Dell PowerEdge R320 | Owner's Manual - Page 130
Message Details Action Power supply is incorrectly configured. Check PSU. Power supplies should be of the same input type and power rating. Install matched power supplies and review proper configuration in this manual. PSU0016 Message LCD Message Details Action Power supply is - Dell PowerEdge R320 | Owner's Manual - Page 131
value >watts Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review this manual for proper configuration. PSU1201 Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System - Dell PowerEdge R320 | Owner's Manual - Page 132
Information Action Check the event log for power supply failures. Review system configuration and power consumption and upgrade or install power supplies accordingly. PWR1005 Message The system performance degraded because the user-defined power capacity has changed. Details The user-defined - Dell PowerEdge R320 | Owner's Manual - Page 133
system event log. Details If the system event log fails to initialize, platform status and failure events are not captured. Some management software do not report platform exceptions. Action Reboot the management controller or iDRAC. Cycle system input power. If problem persists call support - Dell PowerEdge R320 | Owner's Manual - Page 134
Message System board voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure - Dell PowerEdge R320 | Owner's Manual - Page 135
message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require you to respond by typing - Dell PowerEdge R320 | Owner's Manual - Page 136
136 - Dell PowerEdge R320 | Owner's Manual - Page 137
may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit support.dell.com. 2. Select your support category. 3. If you are not a U.S. customer, select your country code at the bottom of the support.dell.com page, or select All to see more
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Dell PowerEdge R320 Systems
Owner's Manual
Regulatory Model: E18S Series
Regulatory Type: E18S001