Dell U2424H UltraSharp 24 Monitor - Users Guide
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- Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 1
Dell UltraSharp 24 Monitor - U2424H Dell UltraSharp 24 Monitor - U2424H, without stand Dell UltraSharp 24 USB-C® Hub Monitor - U2424HE User's Guide Model: U2424H/U2424H WOST/U2424HE Regulatory model: U2424Hb/U2424Ht/U2424HEb - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 2
A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage . Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 3
Contents Safety instructions 7 About your monitor 8 Package contents 8 Product features 10 Identifying parts and controls 12 Front view 12 Top view 13 Back view 14 Rear and bottom view 15 Monitor specifications 20 Resolution specifications 22 Supported video modes 22 Preset display modes - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 4
Type-C Multi-Stream Transport (MST) Function (applicable for U2424HE only 53 Connecting the monitor for RJ45 cable (optional) (applicable for U2424HE only 53 Connecting the USB A-C cable 54 Dell Power Button Sync (DPBS) (applicable for U2424HE only 56 Connecting the monitor for DPBS for the - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 5
only) . 95 Setting the Auto KVM (applicable for U2424HE only) . . . 97 Setting the maximum resolution 98 Setting the maximum refresh rate 99 Multi-Monitor Sync (MMS 100 Setting Multi-Monitor Sync (MMS 101 Troubleshooting 103 Self-test 103 Using the joystick to lock/unlock buttons 104 Locking - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 6
Always On USB-C Charging (applicable for U2424HE only 105 Updating monitor firmware 105 Common problems 106 Product specific problems 109 Universal Serial Bus (USB) specific problems 111 Regulatory information 113 FCC notices (U.S. only) and other regulatory information 113 EU product - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 7
of listening to audio at high volume through the headphones (on monitor that support it) may cause damage to your hearing ability. • Place the monitor on in the wall mounting section of the User's Guide. For information on safety instructions, see the Safety, Environmental, and Regulatory Information - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 8
contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some items may be optional and may not ship with your monitor. Some features may not be available in certain - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 9
USB Type-C Gen2 cable (applicable for U2424HE onl y) Cable length: 1.00 M DisplayPort 1.4 cable (DP to DP) Cable length: 1.80 M USB-A to USB-C Gen2 cable Cable length: 1.00 M • Quick Setup Guide • Safety, Environmental, and Regulatory Information • Factory Calibration Report About your monitor │ 9 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 10
features The Dell U2424H/U2424H WOST/U2424HE monitor has an active matrix, ThinFilm Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 60.47 cm (23.80 in.) viewable area (measured diagonally). 1920 x 1080 (16:9) resolution, plus full-screen support for - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 11
• USB Type-C and RJ45 ports enable a single-cable, network-connected experience (applicable for U2424HE only). • Plug-and-play capability if supported by your computer. • On-Screen Display (OSD) adjustments for ease of set-up and screen optimization. • Power and OSD buttons lock. • Security-lock - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 12
to optimize eye comfort. The monitor uses low blue light panel and is in compliance with TÜV Rheinland at factory reset/default setting mode (Brightness: 75%, Contrast: 75%, CCT: Standard) Identifying parts and controls Front view Front view with monitor stand No. Description 1 Power LED - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 13
display according to the surrounding light. For more information, see Auto Brightness and Auto Color Temp.. NOTE: If the brightness level becomes abnormally low, see Troubleshooting. About your monitor │ 13 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 14
Releases stand from the monitor. 4 Barcode, serial number, and Service Tag label See this label if you need to contact Dell for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 15
Rear and bottom view U2424H/U2424H WOST Rear and bottom view without monitor stand No. Description Use 1 Security-lock slot Secure your monitor using a security lock (based on Kensington Security Slot) ( - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 16
USB 10 Connect the USB A-C cable (shipped with Gbps (USB 3.2 Gen2) your monitor) from the monitor to the Type-C upstream port computer. This port supports USB data (data only) transfer at 10 Gbps (USB 3.2 Gen2). Once this cable is connected, you can use the USB connectors on the monitor. NOTE - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 17
the soundbar with the slots on the monitor. *Headphone usage is not supported for the audio line out connector. **To avoid signal interference, when a recommended to connect any other USB devices to the adjacent port(s). U2424HE Rear and bottom view without monitor stand No. Description Use 1 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 18
) transfer at 10 Gbps (USB 3.2 Gen2). Once this cable is connected, you can use the USB connectors on the monitor. NOTE: USB Type-C is not supported on versions of Windows prior to Windows 10 and Windows 11. NOTE: Remove the rubber plug when using USB Type-C upstream port (data only) connector - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 19
the USB Type-C upstream port (data only) (#8) on the monitor and to your computer. 10 Audio line-out port Connect external speakers.* 11 RJ45 port Support Ethernet connection 10/100/1000/ 2500 Mbps. Connect this port to Ethernet with RJ45 cable. You can use either the USB Type-C cable or the - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 20
per inch (PPI) Viewing angle Vertical Horizontal Luminance output Contrast ratio Faceplate coating Backlight Response time Color depth Color gamut Calibration accuracy U2424H/U2424H WOST/U2424HE Active matrix - TFT LCD In-Plane Switching Technology 16:9 604.70 mm (23.80 in.) 527.04 mm (20.75 in - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 21
x 1080 120 Hz) • 1 x HDMI port version 1.4 (HDCP 1.4) (supports up to FHD 1920 x 1080 120 Hz TMDS as per specified in HDMI and data) (Alternate mode with DisplayPort 1.4, Power Delivery PD up to 90 W) (applicable for U2424HE only)** • 1 x USB Type-C upstream port (data only, 10 Gbps USB 3.2 Gen2) - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 22
Vertical scan range Default preset resolution Maximum preset resolution Supported video modes U2424H/U2424H WOST/U2424HE 31 kHz to 135 kHz (automatic) 48 Hz to 120 Hz (automatic) 1920 x 1080 at 60 Hz 1920 x 1080 at 120 Hz Model U2424H/U2424H WOST Video display capabilities (HDMI 480p, 576p, 720p - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 23
Preset display modes Display Mode VESA, 640 x 480 VESA, 640 x 480 720 x 400 720 x 480 VESA, 800 x 600 VESA, 800 x 600 VESA, 1024 x 768 VESA, 1024 x 768 VESA, 1152 x 864 1280 x 720 1280 x 720 VESA, 1280 x 720 VESA, 1280 x 1024 VESA, 1280 x 1024 VESA, 1600 x 900 VESA, 1920 x 1080 1920 x 1080 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 24
• HDMI 1.4*/DisplayPort 1.4**, 600 mV for each differential line, 100 ohm input impedance per differential pair • USB Type-C (with Alternate mode) signal input support (applicable for U2424HE only)*** 100 VAC to 240 VAC / 50 100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz / 1.5 A Hz or 60 Hz ± 3 Hz - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 25
ARC), standard for 3D format and resolutions, and standard for 4K digital cinema resolution. **DisplayPort 1.4/MST/DP audio is supported. ***HBR3/DisplayPort 1.4/MST/DP audio is supported. 1 As defined in EU 2019/2021 and EU 2019/2013. 2 Max brightness and contrast setting with maximum power loading - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 26
20 pins • Universal Series Bus: Type-C, 24 pins (applicable for U2424HE only) • Universal Serial Bus: USB A-C NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control over the different cable suppliers in the market - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 27
Monitor weight Model U2424H Weight with packaging 7.92 kg (17.46 lb) Weight with stand 5.38 mount or VESA mount considerations - no cables) 3.52 kg (7.76 lb) Weight of stand assembly 1.57 kg (3.46 lb) U2424H WOST U2424HE 6.35 kg (14.00 lb) 8.45 kg (18.62 lb) NA 5.91 kg (13.03 lb) 3.80 kg - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 28
Environmental characteristics Model U2424H/U2424H WOST U2424HE Compliant standards • ENERGY STAR certified monitor • EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country. • RoHS- - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 29
Pin assignments DisplayPort connector Pin Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 20-pin side of the connected signal cable ML3 (n) GND ML3 (p) ML2 (n) GND ML2 (p) ML1 (n) GND ML1 (p) ML0 (n) GND ML0 (p) GND GND AUX (p) GND AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR About your - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 30
HDMI connector Pin Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCKCEC Reserved - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 31
USB 10 Gbps (USB 3.2 Gen2) Transfer speed Data rate Maximum power supported* Super speed 10 Gbps 4.5 W High speed 480 Mbps 4.5 W Full battery icon) with BC1.2 USB Type-C USB Type-C (applicable for U2424HE only) Video Data Power Delivery (PD) Description DisplayPort 1.4* SuperSpeed USB - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 32
USB 3.2 downstream connector Pin number 1 2 3 4 5 Signal name VBUS DD+ GND StdA_SSRX- USB Type-C connector Pin number 6 7 8 9 She l l Signal name StdA_SSRX+ GND_DRAIN StdA_SSTXStdA_SSTX+ Shield Pin number A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 Signal name GND TX1+ TX1VBUS CC1 D+ DSBU1 VBUS - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 33
Quick Access • Four SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-A downstream ports (applicable for U2424HE only) - three at bottom; one at Quick Access Power Charging Port - the port with battery icon; supports up to 2 A fast-charging capability if the device is BC1.2 compatible. NOTE: SuperSpeed USB - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 34
RJ45 connector (applicable for U2424HE only) Pin P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 Pin number P11 P12 P13 P14 MDI0+ MDI0MDI1+ MDI1CT CT MDI2+ MDI2MDI3+ MDI3Amber + N/A N/A Signal Green + + - 34 │ About your monitor - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 35
Firmware Interface. NOTE: WOL S4 and WOL S5 only capable with Dell Systems that support DPBS and is with USB-C connection only. NOTE: Any issue related to WOL, user should debug the computer without monitor. After the problem is solved, then connect to the Monitor. About your monitor │ 35 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 36
RJ45 connector LED status LED Left LED Right LED Color Green Amber or Green Description Link / Activity indicator: • Blinking - Activity on the port. • Green On - Link is being established. • Off - Link is not established. Speed indicator: • Amber On - 2500/1000 Mbps • Green On - 100 Mbps • Off - - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 37
High resolution N/A N/A N/A N/A USB Device connected to USB-A or C Downstream Supported, USB 2.0/3.2 Gen2 Supported, USB 2.0 Supported, USB 2.0/3.2 Gen2 Supported, USB 2.0 Supported, USB 2.0 Supported, USB 2.0/3.2 Gen1 Supported, USB 2.0/3.2 Gen1 Supported, USB 2.0/3.2 Gen2 About your monitor │ 37 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 38
state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/pixelguidelines. Ergonomics CAUTION: Improper or prolonged usage of keyboard may result in injury. CAUTION: Viewing the monitor screen - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 39
the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower-back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse. • Always leave space to rest - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 40
Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it, follow these guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. • Place the monitor in the original box with the - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 41
power cable from the electrical outlet. For best practices, follow the instructions in the list below when unpacking, cleaning, or handling your thoroughly dry and free from any moisture or cleaning agent before placing your Dell monitor on it. CAUTION: Do not use detergents or other chemicals - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 42
, abrasive cleaners, alcohol, compressed air, detergent of any kind will lead to a Customer Induced Damage (CID). CID is not covered under the standard Dell warranty. • If you notice white residual powder when you unpack your monitor, wipe it off with a cloth. • Handle your monitor with care as - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 43
up the monitor Attaching the stand NOTE: The stand assembly is not pre-installed when the monitor is shipped from the factory. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 44
5. Lift the cover, as shown, to access the VESA area for stand assembly. 6. Attach the stand assembly to the monitor. a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor. b. Press the stand down till it snaps into place. 44 │ Setting up the monitor - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 45
7. Place the monitor upright. NOTE: Lift the monitor carefully to prevent it from slipping or falling. 8. Remove the cover from the monitor. Setting up the monitor │ 45 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 46
Organizing your cables After attaching all necessary cables to your monitor and computer (See Connecting your monitor for cable attachment), organize all cables as shown above. If your cable is not able to reach your PC, you may connect directly to the PC without routing through the slot on the - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 47
attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. Tilt, swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 48
Vertical extension NOTE: The stand extends vertically up to 150 mm. The figure below illustrates how to extend the stand vertically. Rotating the monitor Before you rotate the monitor, your monitor should be fully vertically extended (Vertical extension) and fully tilted up to avoid hitting the - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 49
, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates. NOTE: When in the Portrait View Mode, you may experience performance degradation - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 50
your system. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer see the rotation option or it is not working correctly, go to www.dell.com/support and download the latest driver for your graphics card. NOTE: You can - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 51
begin any of the procedures in this section, follow the Safety instructions. NOTE: Dell monitors are designed to work optimally with the Dellsupplied cables inside the box. Dell does not guarantee the video quality and performance if non-Dell cables are used. NOTE: Route the cables through the cable - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 52
Connecting the USB Type-C cable (applicable for U2424HE only) NOTE: Use the USB Type-C cable shipped with monitor only. • This port supports DisplayPort Alternate Mode (DP1.4 standard only). • The USB Type-C power delivery compliant port (PD Version 3.0) delivers up to 90 W of power. • If your - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 53
Connecting the Monitor for USB Type-C Multi-Stream Transport (MST) Function (applicable for U2424HE only) NOTE: The maximum number of supported monitors through MST is subjected to the bandwidth of the USB-C source. NOTE: Remove the rubber plug when using USB Type-C upstream connector. NOTE: Remove - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 54
Connecting the USB A-C cable NOTE: To prevent data damage or loss, before unplugging the USB Type-C upstream port, ensure that no USB storage devices are in use by the computer connected to the monitor's SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-A downstream port. After you have completed - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 55
Turn on the monitor and the computer. If your monitor displays an image, installation is complete. If it does not display an image, see Common problems. 6. Use the cable slot on the monitor stand to organize the cables. NOTE: The USB connection only offers USB data transfer in this scenario. NOTE - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 56
Power Button Sync (DPBS) (applicable for U2424HE onl y) Your monitor is designed with Dell Power Button Sync (DPBS) feature to allow you to control PC system power state from the monitor power button. This feature is only supported with Dell platform which has built-in DPBS function, and is only - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 57
2. Select Hardware and Sound, followed by Power Options. 3. Go to System Settings. Setting up the monitor │ 57 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 58
4. In the When I press the power button drop-down menu, you can select the preferred options. NOTE: Do not select "Do nothing", otherwise monitor power button will not be able to sync with PC system power state. 58 │ Setting up the monitor - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 59
PC will turn ON normally. If not, press either the monitor power button or PC power button to boot up the system. NOTE: Ensure that Dell Power Button Sync is set to On. See Dell Power Button Sync (applicable for U2424HE only). Setting up the monitor │ 59 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 60
Using DPBS function When you connect the USB Type-C cable, the Monitor/PC state is as follows: *Not all Dell PC systems support to wake up the platform through the monitor. *Upon USB Type-C cable connection, mouse movement or keyboard press might be required to wake the system/ - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 61
NOTE: You can enable or disable the power button sync function using the OSD. See Dell Power Button Sync (applicable for U2424HE only). • When the monitor and the PC power state are both ON, press and hold the monitor power button for 4 seconds, the screen prompt will - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 62
Monitor 1 power button. When you press Monitor 1 or PC power button, both Monitor 1 and PC are turned ON. Meanwhile, Monitor 2 remains OFF. You need to manually press the power button on Monitor 2 to turn it ON. Similarly, a PC is connected to two monitors in an initially ON power state, and the - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 63
Connecting the monitor for USB-C If the Dell PC* has two USB Type-C ports, the power state of each 2 will turn OFF the PC, Monitor 1, and Monitor 2. *Ensure to check the Dell PC for DPBS supportability. NOTE: DPBS only supports the USB Type-C upstream port with icon. Setting up the monitor │ 63 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 64
Ensure that Dell Power Button Sync is set to ON (see Dell Power Button Sync (applicable for U2424HE only)). When the PC and two monitors are in an initial OFF power state, pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor 1, and Monitor 2. 64 │ Setting up the monitor - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 65
for attaching the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand. To remove the stand: 1. Place the monitor on a soft cloth or cushion. 2. Press and hold the stand release - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 66
NOTE: Use M4 x 10 mm screws to connect the monitor to the wallmounting kit. Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth capacity of 14.08 kg (for U2424H/ U2424H WOST), or 15.92 kg (for U2424HE). 66 │ Setting up the monitor - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 67
Operating the monitor Turn on the monitor Press the power button to turn on the monitor. Using the joystick control Use the joystick control on the rear of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick button to launch the Menu Launcher. 2. Move the joystick up/down/ - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 68
Joystick functions Function Description • When the OSD menu is on, press the button to confirm the selection or save the settings. • When the OSD menu is off, press the button to launch the OSD main menu. See Accessing the menu system. • For 2-way (right and left) directional navigation. • Move - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 69
The following table describes the Menu Launcher functions: Menu Launcher details Label Icon Description 1 To launch the On-Screen Display (OSD) main menu. See Accessing the menu system. Menu 2 When you move the joystick to the left or right to toggle between the shortcut functions, the - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 70
Using the navigation keys When the OSD main menu is active, move the joystick to configure the settings, following the navigation keys displayed below the OSD. After you change the settings, press the joystick to save the changes before proceeding to another menu or exit the OSD menu. NOTE: To exit - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 71
Brightness Contrast Auto Brightness Auto Brightness Range Level Adjusts the luminance of the backlight. Toggle the joystick up to increase the brightness and toggle the joystick down to decrease the brightness (Range: 0 - 100). Adjusts the Brightness first, and then adjust the Contrast only if - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 72
or Auto Color Temp. is turned on and multiple Dell monitors that support this function are connected through MST, the monitors will in Dell Display Manager (DDM) is the primary monitor. To change the primary monitor, select the preferred monitor in DDM. Refer to the DDM user guide for details - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 73
Input Source Selects between the different video signals that may be connected to your monitor. For U2424H/U2424H WOST: For U2424HE: Operating the monitor │ 73 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 74
to confirm the selection. Auto Select Allows you to scan for available input sources. The default is on. Auto Select for USB-C (applicable for U2424HE only) Allows you to set Auto Select for USB-C to: • Prompt for Multiple Inputs: Always displays the "Switch to USB-C Video Input" message for - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 75
Color Adjusts the color setting mode. Preset Modes Allows you to choose from a list of preset color modes. • Standard: Loads the monitor's default color settings. This is the default preset mode. • Movie: Loads color settings ideal for movies. • Game: Loads color settings ideal for most gaming - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 76
color space sRGB or BT.709. • Custom Color: Allows you to manually adjust the color settings. Toggle the joystick up or down to adjust the the USB Type-C (applicable for U2424HE only), DisplayPort, or HDMI cable. • YCbCr: Select this option if your media player supports only YCbCr output. Press the - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 77
mode. Press the joystick to reset all settings under the Color menu to the factory preset values. Use the Display menu to adjust images. For U2424H/U2424H WOST: For U2424HE: Aspect Ratio Adjusts the image ratio to 16:9, Auto Resize, 4:3, or 1:1. Operating the monitor │ 77 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 78
(MST) function and Connecting the Monitor for USB Type-C Multi-Stream Transport (MST) Function (applicable for U2424HE only) for details. NOTE: When DP or USB Type-C cable (applicable for U2424HE only) and DP downstream cable are connected, the OSD sets MST to On automatically. This action will - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 79
Modes, Color Temp., Custom Color, Hue, Saturation, Response Time, and Sharpness. See MultiMonitor Sync (MMS) for details. Dell Power Button Sync (applicable for U2424HE only) Turns the Dell Power Button Sync feature on or off. When Off is selected, power button sync function will be disabled. NOTE - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 80
ports, make sure that no USB storage devices are in use by the computer connected to the monitor's USB downstream port. Show KVM Setup Guide (applicable for U2424HE only) Select this option and follow steps if you want to connect multiple computers to the monitor and use one setup of keyboard and - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 81
Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Rotation Transparency Timer Sets the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 82
Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. Reset Menu • Menu Buttons: All joystick functions are locked and not accessible by the user. • Power Button: - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 83
Personalize For U2424H/U2424H WOST: For U2424HE: p Shortcut Key 1 Shortcut Key 2 Shortcut Key 3 Shortcut Key 4 Shortcut Key 5 Power Button LED Allows you to choose a feature from Preset Modes, Brightness/Contrast, Auto Brightness, - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 84
Allows you to enable or disable USB-A and USB Type-C Downstream Ports charging function during monitor standby mode. USB-C Charging 90W (applicable for U2424HE only) Allows you to enable or disable the Always On USB-C Charging function during monitor Off mode. When this function is enabled, you - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 85
Others Select this option to adjust the OSD settings, such as DDC/CI, LCD Conditioning, and so on. Display Info Press the joystick to display current monitor settings. Operating the monitor │ 85 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 86
DDC/CI DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable using the software on your computer. You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 87
Firmware Displays the firmware version of your monitor. Service Tag Displays the service tag of your monitor. This string is required when you look for phone support, check your warranty status, update drivers on Dell website, etc. Self-Diagnostic Press the joystick to initiate the self- - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 88
OSD messages Initial setup When Factory Reset is selected, the following message appears: When Yes is selected, the following message appears. For U2424H/U2424H WOST: 88 │ Operating the monitor - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 89
For U2424HE: Operating the monitor │ 89 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 90
OSD warning messages When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 91
When you adjust the Brightness level for the first time, the following message appears: NOTE: If Yes is selected, the message will not appear next time you intend to change the Brightness setting. When Auto Brightness is enabled, if you adjust the brightness level, the following message appears: - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 92
setting of power saving features for the first time, such as USB-C Charging 90W (applicable for U2424HE only), Other USB Charging (applicable for U2424HE only), or USB (applicable for U2424H/ U2424H WOST only), the following message appears: NOTE: If you select Yes for any one of the features - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 93
according to the connected input signal. Activate the computer and the monitor to gain access to the OSD. If either USB Type-C (applicable for U2424HE only), DisplayPort, or HDMI input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears. NOTE: The - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 94
For U2424HE, when the monitor is under DP/HDMI input and a USB Type-C cable is connected to a notebook that supports DP Alternate Mode, if Auto Select for USB-C (applicable for U2424HE only) is enabled, the following message appears: See Troubleshooting for more information. 94 │ Operating the - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 95
(applicable for U2424HE only) The built-in KVM switch allows you to control up to 2 computers from a single set of keyboard and mouse connected to the monitor. a. When connecting HDMI + USB-C2 to computer 1 and DP + USB-C1 90W to computer 2: NOTE: The USB-C connection currently supports only data - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 96
and data transfer. Ensure that USB for HDMI is assigned to USB-C2. NOTE: As the USB Type-C upstream port supports the DisplayPort Alternate Mode, there is no need to set USB for USB-C 90W. NOTE: When connecting to different video input sources not shown above, - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 97
Setting the Auto KVM (applicable for U2424HE only) You can follow below instructions to set up Auto KVM for your monitor: 1. Ensure that Auto Select is On and Auto Select for USB-C is Yes. Operating the monitor │ 97 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 98
desktop. 2. Right-click on the desktop and click Screen resolution. 3. If you have more than one monitor connected, ensure that you select U2424H/U2424H WOST/U2424HE. 4. Click the Screen Resolution dropdown list and select 1920 x 1080. 5. Click OK. In Windows 10 and Windows 11: 1. Right-click on the - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 99
following procedures: If you have a Dell desktop or laptop: • Go to https://www.dell.com/support, enter your service tag, and download the latest driver If you have more than one monitor connected, ensure to select U2424H/ U2424H WOST/U2424HE. 4. Click Advanced settings. 5. Click the Monitor tab. 6. - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 100
on the desktop and click Display settings. 2. Click Advanced display. 3. If you have more than one monitor connected, ensure to select U2424H/ U2424H WOST/U2424HE. 4. Click the dropdown list of Choose a refresh rate and select 120 Hz. 5. Click Keep changes. Multi-Monitor Sync (MMS) Multi-Monitor - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 101
When Monitor 1 MST is set to On for the first time (For example, during connection of Monitor 2), MMS will be set to On. NOTE: The following OSD settings will be synchronized: Brightness, Contrast, Preset Modes, Color Temp., Custom Color (RGB Gain), Hue (Movie, Game mode), Saturation (Movie, Game - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 102
After the first synchronization, subsequent syncing is driven by changes to the predefined group of OSD settings from any node in the chain. Any node may initiate the changes downstream and upstream. 102 │ Operating the monitor - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 103
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Sel f-test Your monitor provides a self-test feature that allows you to , check your video controller and computer, because your monitor is functioning properly. Troubleshooting │ 103 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 104
and not accessible by the user. • Menu + Power Buttons: Both the joystick and the Power Button are locked and not accessible by the user. 104 │ Troubleshooting - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 105
firmware revision in Firmware. If this is not available, go to the Dell download support site for the latest application installer (Monitor Firmware Update Utility.exe) and refer to the Firmware Update Instruction User's Guide: www.dell.com/U2424H or www.dell.com/U2424HE. Troubleshooting │ 105 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 106
The following table contains general information about common monitor problems you might encounter and the possible solutions: Common Symptoms No Video/Power LED off monitor to factory settings. • Check environmental factors. • Relocate the monitor and test in another room. 106 │ Troubleshooting - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 107
Problems Geometric Distortion Horizontal/ Vertical Lines LCD screen has spots • Cycle power on-off. • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support . Troubleshooting │ 107 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 108
Safety Related Issues Intermittent Problems Missing Color Wrong Color Screen is scrambled or appears in the safe mode. Visible signs of • Do not perform any troubleshooting smoke or sparks steps. • Contact Dell immediately. Monitor • Ensure that the video cable malfunctions on & connecting - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 109
for a long period of time Faint shadow from the static image displayed appears on the screen Product specific problems • Set the screen to turn off after a few minutes of screen idle time. These can be adjusted may display in full screen. • Run the built-in diagnostics. Troubleshooting │ 109 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 110
unplugging/plugging the Thunderbolt cable from the notebook No video at USB Type-C port (applicable for U2424HE only) When connected to • Unplug the USB Type-C cable from certain dongle/ dongle/docking device is not pivoted and placed to another monitor side-by- side. 110 │ Troubleshooting - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 111
Bus (USB) specific problems Common Symptoms What You compliant with the USB-C power (applicable specification. The USB Type-C port for U2424HE only) supports USB 3.2 Gen2 and an output of 90 W. • Check that you use (downstream connector). • Reboot the computer. Troubleshooting │ 111 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 112
and peripherals. its receiver decreases • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.2 port. 112 │ Troubleshooting - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 113
, see the regulatory compliance website located at www.dell.com/regulatory_compliance. EU product database for energy label and product information sheet U2424H: https://eprel.ec.europa.eu/qr/1585527 U2424H WOST: https://eprel.ec.europa.eu/qr/1585550 U2424HE: https://eprel.ec.europa.eu/qr/1585563 - Dell U2424H | UltraSharp 24 Monitor - Users Guide - Page 114
Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.del l.com/contactde l l. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active Internet connection, you can find
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Dell UltraSharp 24 Monitor -
U2424H
Dell UltraSharp 24 Monitor -
U2424H, without stand
Dell UltraSharp 24 USB-C
®
Hub
Monitor - U2424HE
User’s Guide
Model: U2424H/U2424H WOST/U2424HE
Regulatory model: U2424Hb/U2424Ht/U2424HEb