Dell U2724DE UltraSharp 27 Thunderbolt Hub Monitor – Users Guide
Dell U2724DE Manual
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- Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 1
Dell UltraSharp 27 ThunderboltTM 4 Hub Monitor - U2724DE User's Guide Model: U2724DE Regulatory model: U2724DEt - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 2
A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage . Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 3
Contents Safety instructions 5 About your monitor 6 Package contents 6 Product features 7 Identifying parts and controls 9 Front view 9 Top view rotation display settings of your system 37 Organizing your cables 38 Connecting your monitor 39 Dell Power Button Sync (DPBS 43 Contents | 3 - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 4
84 Setting the KVM USB Switch 85 Setting the Auto KVM 88 Troubleshooting 90 Self-test 90 Built-in diagnostics 91 Common problems 92 Product specific problems 94 Universal Serial Bus (USB) specific problems 97 Regulatory information 98 FCC notices (U.S. only) and other regulatory information - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 5
of listening to audio at high volume through the headphones (on monitor that support it) may cause damage to your hearing ability. • Place the monitor on in the wall mounting section of the User's Guide. For information on safety instructions, see the Safety, Environmental, and Regulatory Information - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 6
information, see Contacting Dell. NOTE: Some components may be optional and may not ship with your monitor. Some features may not be available in certain countries. NOTE: If you are connecting a stand that you purchased from any other source, follow the setup instructions that were included with - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 7
Setup Guide • Safety, Environmental, and Regulatory Information • Factory Calibration Report Product features The Dell UltraSharp U2724DE monitor single-cable, network-connected experience. • Plug and play capability if supported by your computer. • On-Screen Display (OSD) adjustments for ease - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 8
clears the eye visible flicker, brings comfort viewing experience and preventing users suffer from eye strain and fatigue. * For Dell systems that support this feature. ** This monitor is in compliance with TÜV Rheinland hardware low blue light certification under Category 2. WARNING: The possible - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 9
Identifying parts and controls Front view 1 Label 1 Description Power LED indicator Use Solid white light indicates the monitor is turned on and functioning normally. Blinking white light indicates the monitor is in Standby Mode. About your monitor | 9 - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 10
Top view 1 Label 1 Description Ambient light sensor Use Detects ambient light and adjusts the brightness of the display accordingly. For more information, see Auto Brightness and Auto Color Temp.. NOTE: If the Ambient light sensor detects abnormal change in the light level, see Ambient light - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 11
more information, see Operating the monitor. Refer to this label if you need to contact Dell for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information. Use to - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 12
with the DisplayPort cable. DisplayPort (in) 5 DP output for MST (Multi-Stream Transport) capable monitor. To enable MST, refer to instruction on section DisplayPort (out) Connecting the monitor for DP MST function. 6 ThunderboltTM 4 downstream port only suitable for video ThunderboltTM - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 13
feature ThunderboltTM 4 technology and will have a 90W power delivery, it is recommended for use the following Dell's products that meet the fire enclosures. NOTE: ThunderboltTM 4 upstream is not supported on Windows versions that are prior to Windows 10. 8 USB-C Connect to your computer using the - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 14
Monitor specifications Screen type Active matrix - TFT LCD Panel Type In-plane switching Technology Aspect ratio 16:9 Viewable image dimensions Diagonal 68.47 cm (27 in.) Active Area Horizontal 596.74 mm (23.49 in.) Vertical Area 335.66 mm (13.22 in.) 200301.74 mm2 (310.47 in.2) Pixel - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 15
-45° to 45° Pivot -90° to 90° Cable management Yes Dell Display Manager (DDM) Compatibility Easy Arrange and other key features Security Security lock slot (cable lock sold separately) * Not supporting the HDMI2.1 optional specification, including HDMI Ethernet Channel (HEC), Audio Return - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 16
Resolution specifications Horizontal scan range Vertical scan range Default preset resolution Maximum preset resolution Video display capabilities (HDMI & DP & Thunderbolt mode and alternate mode) 30 kHz to 178 kHz 48 Hz to 120 Hz 2560 x 1440 at 60 Hz 2560 x 1440 at 120 Hz 480p, 576p, 720p, 1080i - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 17
x 1440/60 Hz (8 bit) 4 2560 x 1440/120 Hz (8 bit) 2 ThunderboltTM 4 out for daisy chain OSD Display Info: Maximum number of external monitors that can be supported Link rate (current) Thunderbolt (60 Hz 2 or 120 Hz) DP Alt mode HBR3 2 (60 Hz), 1 (120 Hz) DP Alt mode HBR2 1 (60 Hz) Electrical - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 18
This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 19
Physical characteristics Signal cable type Dimensions (with stand) Height (extended) Height (compressed) Width Depth Dimensions (without stand) Height Width Depth Stand dimensions Height (extended) Height (compressed) Width Depth Base Weight Weight with packaging Weight with stand assembly and - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 20
Environmental characteristics Compliant Standards • ENERGY STAR certified Monitor. • EPEAT registered where applicable. EPEAT registration varies by country. See https://www.epeat.net for registration status by country. • TCO Certified & TCO Certified Edge. • RoHS Compliant. • BFR/PVC Free - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 21
Pin assignments DP port Pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 20-pin side of the connected signal cable Lane3(-) GND Lane3(+) Lane2(-) GND Lane2(+) Lane1(-) GND Lane1(+) Lane0(-) GND Lane0(+) CONFIG1 CONFIG2 AUX CH (+) GND AUX CH (+) Hot Plug Detect Return DP_PWR About - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 22
HDMI port Pin number 19-pin side of the connected signal cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 CEC - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 23
ThunderboltTM 4 / USB-C port Pin Signal A1 GND A2 SSTXp1 A3 SSTXn1 A4 VBUS A5 CC1 A6 Dp1 A7 Dn1 A8 SBU1 A9 VBUS A10 SSRXn2 A11 SSRXp2 A12 GND Pin Signal B12 GND B11 SSRXp1 B10 SSRXn1 B9 VBUS B8 SBU2 B7 Dn1 B6 Dp1 B5 CC2 B4 VBUS B3 SSTXn2 B2 SSTXp2 - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 24
ports- 3 at bottom, 1 at Quick Access Power Charging Port - the ports with battery icon supports fast current charging capability if the device is BC 1.2 compatible. The USB-C downstream port with icon supports fast current charging capability if the device is 5V / 3A compatible. NOTE: The monitor - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 25
- Driver installation Install the Realtek USB GBE Ethernet Controller Driver available for your system. This is available for download at https://www.dell.com/support under the "Driver and download" section. Network (RJ45) data rate via USB-C max speed is 2.5 Gbps. NOTE: This LAN port is 2.5 GBase - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 26
RJ45 Connector LED status: LED Right LED Left LED LED Right LED Left LED Color Description Amber or Green Speed indicator: • Amber On - 1000 Mbps/2.5 Gbps • Green On - 100 Mbps • Off - 10 Mbps Green Link / Activity indicator: • Blinking - Activity on the port. • Green On - Link is being - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 27
to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see https://www - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 28
the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower-back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse. • Always leave space to rest - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 29
• Keep the area under your desk clear of obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard. monitor screen at or below eye level wrists relaxed and at monitor and keyboard positioned directly in front of the user feet at on the - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 30
• When lifting or moving the monitor, ensure the screen is facing away from you and do not press on the display area to avoid any scratches or damage. • When transporting the monitor, avoid any sudden shock or vibration to it. • When lifting or moving the monitor, do not turn the monitor upside down - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 31
the monitor. For best practices, follow the instructions in the list below when unpacking, cleaning, or handling your monitor: • Use a clean cloth that is slightly dampened with water to clean the stand assembly, the screen, and the chassis of your Dell monitor. If available, use a screen-cleaning - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 32
not installed at the factory when shipped. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor a stand that you purchased from any other source, follow the set up instructions that were included with the stand. To attach the monitor stand: 1. Open - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 33
4. Close the screw handle. 1 2 3 5. Open the protective cover on the monitor to access the VESA slot on the monitor. 6. Carefully insert the tabs on the stand riser into the slots on the display backcover and press down the stand assembly to snap it into place. Setting up the monitor | 33 - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 34
7. Hold the stand riser and lift the monitor carefully, then place it on a flat surface. NOTE: Hold the stand riser firmly when lifting the monitor to avoid any accidental damage. 8. Lift the protective cover from the monitor. 34 | Setting up the monitor - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 35
for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. Tilt, swivel and vertical extension With the stand attached to the monitor, you can tilt the monitor for the - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 36
1 90° 90° 2 NOTE: To toggle the display setting on your Dell computer between landscape and portrait when rotating the display, download and install the latest graphics driver. To download, go to https://www.dell.com/support/ drivers and search for the appropriate driver. NOTE: When - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 37
Settings of your system. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website working correctly, go to www.dell.com/support and download the latest driver for your graphics card. Setting up the monitor | 37 - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 38
Organizing your cables When connecting the necessary cables (for more information, see Connecting your monitor) route the cables through the cable-management slot. If your cable is not able to reach your PC, you may connect directly to the PC without routing through the slot on the monitor stand. 38 - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 39
instructions. NOTE: Dell monitors are designed to work optimally with the Dell-supplied cables inside the box. Dell does not guarantee the video quality and performance if non-Dell card may not display normally. Please refer to Product specific problems - No image when using DP connection to the PC - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 40
Connecting the DP cable Connecting the monitor for DP Multi-Stream Transport (MST) function ThunderboltTM 4 upstream 90W DP (in) ThunderboltTM 4 downstream NOTE: Supports the DP MST feature. To make use of this feature, your PC Graphics Card must be certified to at least DP1.2 with MST option. - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 41
4 upstream 90W ThunderboltTM 4 upstream 90W Thunderbolt (in) NOTE: The maximum number of supported via MST is subjected to the bandwidth of the ThunderboltTM 4. Please refer to Product specific problems - No image when using ThunderboltTM 4 daisy chain. NOTE: Remove the rubber plug when - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 42
Connecting the USB-C cable (A to C) NOTE: This connection only data is available and no video. Need another video connection for display. NOTE: Remove the rubber plug when using USB-C connector. Connecting the monitor for RJ45 cable No video signal ThunderboltTM 4 upstream 90W 42 | Setting up - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 43
you to control PC system power state from the monitor power button. This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over ThunderboltTM 4 interface. ThunderboltTM 4 upstream 90W ThunderboltTM 4 To make sure the DPBS function works for the - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 44
Go to System Settings. In the drop-down menu of When I press the power button, there are a few options for selection namely Do nothing/Sleep/Shut down, and you can select Sleep/Shut down. NOTE: Do not select Do nothing, otherwise monitor power button cannot sync with PC system power state. 44 | - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 45
boot up the system. 5. When you connect the Dell OptiPlex 7090/3090 Ultra platform, you may see both Dell PC* Ultra platform using the monitor's ThunderboltTM 4 cable via Power Delivery (PD); please set ThunderboltTM 4 Charging to On in Off Mode. * Ensure to check the Dell PC for DPBS supportability - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 46
Using DPBS function When you press the monitor power button or PC power button, the Monitor / PC state is as follows: ThunderboltTM 4 1 upstream Initial monitor power state(ON) 2 90W New Power state of monitor(OFF) Initial system power state(ON) ThunderboltTM 4 Press PC/Monitor power - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 47
Slide to shut down your PC When the monitor and PC power state are both ON, while you press and hold 10 seconds on monitor power button, the PC will shut down. ThunderboltTM 4 Press and hold 10s PC will shut down Setting up the monitor | 47 - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 48
press the Monitor 1 or PC power button, both the Monitor 1 and PC turns ON. Meanwhile the Monitor 2 will remain OFF. You need to manually press the power button on Monitor 2 to turn it ON. ThunderboltTM 4 upstream 90W ThunderboltTM 4 downstream ThunderboltTM 4 upstream 90W System power state(ON - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 49
on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2. * Ensure to check the Dell PC for DPBS supportability. NOTE: DPBS only supports the port with icon. ThunderboltTM 4 upstream 90W System power state(ON) ThunderboltTM 4 port1 ThunderboltTM 4 port2 Monitor 1 ThunderboltTM - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 50
Make sure to set ThunderboltTM 4 to On in Off Mode. While the PC and two monitors are in an initially OFF power state, by pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor 1, and Monitor 2. ThunderboltTM 4 upstream 90W System power state(OFF) ThunderboltTM 4 port1 - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 51
Securing your monitor using Kensington lock (optional) The security-lock slot is located at the bottom of the monitor (see Security lock slot). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (sold separately), see the - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 52
for removing the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand. To remove the stand: 1. Place the monitor on a soft cloth or cushion. 2. Press and hold the stand-release - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 53
VESA wall mounting (optional) NOTE: Use M4 x 11 mm screws to connect the monitor to the wallmounting kit. Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor on a soft cloth or cushion on a stable flat table. 2. Remove the stand (See - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 54
Operating the monitor Turn on the monitor Press the button to turn on the monitor. Using the joystick control To modify the OSD adjustments using the joystick control on the rear end of the monitor, do the following: 1. Press the Joystick to open the OSD Menu Launcher. 2. Move the Joystick up/down/ - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 55
Joystick functions Function Description Press Joystick to open the OSD Menu Launcher. For right and left navigation. For up and down navigation. Using the Menu Launcher Press the Joystick to open the OSD Menu Launcher. A Preset Modes Menu Launcher • Toggle the Joystick Up to open the Main Menu. • - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 56
Menu Launcher details The following table describes the Menu Launcher icons: Menu Launcher icon Description Main Menu Opens the On-Screen Display (OSD). See Using the main menu. Display Info (Shortcut key 1) Use this button to choose from a list of Display Info. Input Source (Shortcut key 2) - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 57
Rear‑panel button Use the joystick on the rear of the monitor to adjust the image settings. Front panel 1 Description Use the Up (increase) and Down (decrease) buttons to adjust items in the OSD menu. Up Down 2 Use the Previous button to go back to the previous menu. Previous 3 Use the Next - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 58
Using the main menu Icon Menu and submenu Brightness/ Contrast Description Adjust the Brightness, Contrast, Auto Brightness, Auto Brightness Range Level, Auto Color Temp., Primary Monitor for Sync and Reset Brightness/ Contrast functions. UltraSharp 27 Monitor Brightness/Contrast Input Source - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 59
Color Temp. is for Sync turned on and multiple Dell monitors that support this function are connected through MST, the monitors will adjust in Dell Display Manager (DDM) is the primary monitor. To change the primary monitor, select the preferred monitor in DDM. Refer to the DDM user guide for - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 60
Icon Menu and submenu Input Source Description Selects between different video inputs that are connected to your monitor. UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Menu Personalize Others Thunderbolt (90W) DP HDMI Auto Select Auto Select for Thunderbolt - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 61
Icon Menu and submenu Color Description Adjusts the color setting mode. UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Menu Personalize Others Preset Modes Input Color Format Reset Color Standard RGB Exit Preset Modes When you select Preset Modes, you can - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 62
, BT.709, DCI-P3, Display P3. • Custom Color: Allows you to manually adjust the color settings. Press the Joystick left and right buttons to adjust the Red computer or a media player that supports RGB output. • YCbCr: Select this option if your media player supports only YCbCr output. UltraSharp 27 - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 63
Input Source Color Display PIP/PBP USB Menu Personalize Others Aspect Ratio Sharpness Response Time MST USB-C Prioritization Multi-Monitor Sync Dell Power Button Sync Reset Display 16:9 50 Normal O O O Exit Aspect Ratio Sharpness Response Time MST USB-C Prioritization Adjust the image ratio - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 64
power state from the monitor power button. Allows you to On or Off Dell Power Button Sync function. NOTE: This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over Thunderbolt interface. Resets all settings under the Display menu to the factory - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 65
Icon Menu and submenu PIP/PBP Description This function brings up a window displaying image from another input source. UltraSharp 27 Monitor Brightness/Contrast PIP/PBP Mode O Input Source Color Display PIP/PBP USB Menu Personalize Others Exit Sub-Window Main Window ThunderboltTM 4 - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 66
Icon Menu and submenu PIP/PBP Mode Description Adjusts the PIP or PBP (Picture by Picture) mode. You can disable this feature by selecting Off. UltraSharp 27 Monitor Brightness/Contrast PIP/PBP Mode O Input Source Color Display PIP/PBP USB Menu Personalize Others Exit 66 | Operating - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 67
Brightness/Contrast Input Source Color Display PIP/PBP USB Menu Personalize Others DP assign to HDMI assign to Show KVM Setup Guide USB-C USB-C Select Exit Show KVM Setup Guide NOTE: To prevent data damage or loss, before changing USB upstream ports, make sure that no USB storage devices are in - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 68
Icon Menu and submenu Menu Description Select this option to adjust the settings of the OSD, such as the languages of the OSD, the amount of time the menu remains on screen, and so on. UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Menu Personalize Others - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 69
Icon Menu and submenu Lock Description With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-byside setup. UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display PIP/PBP - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 70
Icon Menu and submenu Personalize Description UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Menu Personalize Others Shortcut Key 1 Shortcut Key 2 Shortcut Key 3 Shortcut Key 4 Shortcut Key 5 Power Button LED USB-C Charging (90W) Other USB Charging Reset - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 71
USB Menu Personalize Others Display Info DDC/CI LCD Conditioning Firmware Service Tag Self-Diagnostic Reset Others Factory Reset Select On O M3T101 DP 1.4 HDMI 2.1 TMDS (VRR) 3.2 Gen2 5.4Gbps 4-lane Thunderbolt Model: Firmware: Service Tag: U2724DE M3T101 CN073K0 Operating the monitor | 71 - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 72
27 Monitor Brightness/Contrast Display Info Input Source DDC/CI On Color LCD Conditioning O Display Firmware PIP/PBP USB Menu Personalize Service Tag Self-Diagnostic Reset Others Factory Reset Others Exit LCD Conditioning Helps reduce minor cases of image retention. Depending on the - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 73
Tag Self-Diagnostic Reset Others Factory Reset Description Displays the Service Tag. The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information. NOTE: The Service Tag is also printed on a label located at the back - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 74
Buttons Disable Exit The following message appears. Are you sure you want to lock the Menu Buttons? To unlock the Buttons, refer to the User's Guide. Yes No 2. Select Yes to lock buttons. Once locked, pressing any control button will display the lock icon . 74 | Operating the monitor - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 75
Use the joystick to lock the button(s) Press the left directional navigation of Joystick for four seconds, a menu appears on the screen. Select Option: Select one of the following options: Options 1 Description Use this option to lock OSD menu function. Menu button lock 2 Use this option to - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 76
Use the joystick to unlock the button(s) Press the left directional navigation of Joystick for four seconds until a menu appears on the screen. The following table describes the options to unlock the front-panel control buttons. Select Option: Options 1 Description Use this option to unlock OSD - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 77
Initial Setup Select OSD items of Factory Reset in Other feature, the following message appears: Are you sure you want to reset to default settings? Yes No When you select Yes to reset to default settings, the following messages appear: UltraSharp 27 Monitor Select 'Yes' to enable the following - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 78
a particular resolution mode, you can see the following message: The current input timing is not supported by the monitor display. Please change your input timing to 2560x1440, 60Hz or any other monitor listed timing as per monitor speci cations. This means - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 79
A message is displayed while the cable supporting DP alternate mode is connected to the monitor under the following conditions: • When Auto Select for Thunderbolt(90W) is set to Prompt for Multiple Inputs. • - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 80
Standby Mode in 4 minutes. www.dell.com/U2724DE or No HDMI Cable The display will go into Standby Mode in 4 minutes. www.dell.com/U2724DE or No Thunderbolt(90W) Cable The display will go into Standby Mode in 4 minutes. www.dell.com/U2724DE See Troubleshooting for more information. 80 | Operating - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 81
Settings. 2. If you have more than one monitor connected, ensure that you select U2724DE. 3. Click the Display settings drop-down list and select 2560 x 1440. procedures: If you have a Dell desktop or laptop: • Go to www.dell.com/support, enter your service tag, and download the latest driver - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 82
to classic desktop. 2. Right-click on the desktop and click Screen resolution. 3. If you have more than one monitor connected, ensure to select U2724DE. 4. Click Advanced settings. 5. Click the Monitor tab. 6. Click the dropdown list of Screen refresh rate and select 120 Hz. 7. Click OK. In Windows - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 83
Source Sharpness Color Display USB-C Prioritization Response Time PIP/PBP MST USB Menu Personalize Multi-Monitor Sync On Dell Power Button Sync O Reset Display Others Exit If Monitor 2 supports Multi-Monitor Sync, its MMS option will automatically be set to On for syncing as well. If - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 84
Aspect Ratio Input Source Sharpness Color Display USB-C Prioritization Response Time PIP/PBP MST USB Multi-Monitor Sync On Menu Dell Power Button Sync O Personalize Reset Display Others Exit After first synchronization, subsequent syncing is driven by changes to the predefined - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 85
Setting the KVM USB Switch To set the KVM USB Switch as Shortcut Key for the monitor: 1. Press the Joystick button to launch the OSD main menu. 2. Move the Joystick to select Personalize. UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Menu Personalize Others - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 86
1 HDMI 12 3 2 DP USB A to C USB C to C 3 4 NOTE: The USB-C connection currently supports only data transfer. Ensure USB Selection for HDMI is set to USB-C and DP is set to Thunderbolt (90W). UltraSharp Show KVM Setup Guide Thunderbolt(90W) USB-C Select Exit 86 | Operating the monitor - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 87
Input Source Color Display PIP/PBP USB Menu Personalize Others DP assign to HDMI assign to Show KVM Setup Guide Thunderbolt(90W) USB-C Select Exit NOTE: As the Thunderbolt (90W) port supports the DisplayPort Alternate Mode, there is no need to set USB Selection for Thunderbolt (90W). NOTE: When - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 88
Setting the Auto KVM You can follow below instruction to set up Auto KVM for your monitor: 1. Ensure that PBP Mode is Off. UltraSharp 27 Monitor Brightness/Contrast PIP/PBP Mode O Input Source Color - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 89
accordingly. UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Menu Personalize Others DP assign to HDMI assign to Show KVM Setup Guide USB-C USB-C Select Exit NOTE: For Thunderbolt connection, there is no further setting required. Operating the monitor | 89 - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 90
DP Cable The display will go into Standby Mode in 4 minutes. www.dell.com/U2724DE or No HDMI Cable The display will go into Standby Mode in 4 minutes. www.dell.com/U2724DE or No Thunderbolt(90W) Cable The display will go into Standby Mode in 4 minutes. www.dell.com/U2724DE 90 | Troubleshooting - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 91
determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. Menu Personalize Others Display Info DDC/CI LCD Conditioning Firmware Service Tag Self-Diagnostic Reset Others Factory Reset Select On O Troubleshooting | 91 - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 92
pixels Stuck-on pixels Brightness problems What you experience Possible solutions For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/ pixelguidelines LCD screen more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/ pixelguidelines Picture - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 93
symptoms What you experience Possible solutions Safety related Visible signs of • Do not perform any troubleshooting steps. issues smoke or sparks • Contact Dell immediately. Intermittent problems Monitor • Ensure that the video cable connecting the malfunctions on monitor to the computer - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 94
problems Problem support DP alternate mode. • Verify if the device required more than 90 W power charging. • ThunderboltTM 4 interface of device cannot support DP alternate mode. • Set Windows to Projection mode. • Ensure that the ThunderboltTM 4 cable is not damaged. 94 | Troubleshooting - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 95
support one of 5 V / 9 V / 15 V / 20 V charging profiles. • Verify if the Notebook requires a >90 W power adaptor. • If the Notebook requires a >90 W power adaptor, it may not charge with the ThunderboltTM 4 connection. • Ensure that you use only Dell Hz at the same time. Troubleshooting | 95 - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 96
Problem What you experience Possible solutions Ethernet port (RJ45) cannot connect to internet Ethernet port (RJ45) cannot connect to internet on covering the significantly sensor area. • Ensure the display is not pivoted and placed to another monitor side-by-side. 96 | Troubleshooting - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 97
Universal Serial Bus (USB) specific problems Specific symptoms What you experience Possible solutions USB interface is USB peripherals • Check that your display is a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port. Troubleshooting | 97 - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 98
information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance. EU product database for energy label and product information sheet U2724DE: https://eprel.ec.europa.eu/qr/1591644 98 | Regulatory information - Dell U2724DE | UltraSharp 27 Thunderbolt Hub Monitor – Users Guide - Page 99
Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell. com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find
![](/manual_guide/products/dell-u2724de-ultrasharp-27-thunderbolt-hub-monitor-x2013-users-guide-390e2ee/1.png)
Model: U2724DE
Regulatory model: U2724DEt
Dell UltraSharp 27
Thunderbolt
TM
4 Hub Monitor –
U2724DE
User’s Guide