Dell U3224KB UltraSharp 32 6K Monitor - Users Guide
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- Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 1
Dell UltraSharp 32 6K Monitor -U3224KB User's Guide Model: U3224KB Regulatory model: U3224KBt - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 2
A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage . Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 3
Contents Safety instructions 6 About your monitor 7 Package contents 7 Product features 8 Identifying parts and controls 10 Front view 10 Back view 12 Bottom view 13 Monitor specifications 15 Resolution specifications 17 Preset display modes 18 ThunderboltTM 4 out for daisy chain 19 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 4
Using the tilt, swivel, and vertical extension 42 Tilt, swivel, and vertical extension 42 Rotating the Display 43 Organizing your cables 44 Connecting your monitor 45 Dell Power Button Sync (DPBS 51 Connecting the monitor for DPBS for the first time 54 Using DPBS function 55 Connecting the - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 5
Troubleshooting 106 Self-test 106 Built-in diagnostics 107 Common Problems 108 Product specific problems 113 Microsoft® Teams® / Skype for Business® specific problems . 121 Universal Serial Bus (USB) specific problems 122 Appendix 123 FCC notices (U.S. only) and other regulatory information - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 6
marked on the product. • Certain monitors can be wall mounted using the VESA mount that is sold separately. Ensure to use the correct VESA specifications as mentioned in the wall mounting section of the User's Guide. For information on safety instructions, see the Safety, Environmental, and - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 7
table provides the list of components that are shipped with your monitor, If any component is missing, contact Dell. For more information, see Contact Dell. NOTE: Some items may be optional and may not ship with your monitor. Some features may not be available in certain countries. Component image - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 8
Guide 32 32 U3224KB • Safety, Environmental, and Regulatory Information • Factory Calibration Report Product features The Dell UltraSharp U3224KB monitor -cable, network-connected experience. • Plug and play capability if supported by your computer. • On-Screen Display (OSD) adjustments for - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 9
lock slot. • Stand lock. • Power consumption ≤0.26W in Standby Mode. • Supports Picture by Picture (PBP) and Picture in Picture (PIP) Select mode. • Allow user to switch USB KVM function in PBP/PIP mode. • The monitor is designed with Dell Power Button Sync (DPBS) feature to control PC system power - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 10
11 12 13 14 15 16 Description Microphones IR LED RGB Camera Proximity Sensor Webcam LED indicator IR Camera Built-in speakers Use Monitor microphones (Mic). Indicator of infrared (IR). Transmits your image in a video conference. The human presence wake & lock feature. Indicator of Webcam. It will - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 11
3.2 only after you have connected the USB cable from the Gen2) computer to the monitor. Port 15 with battery icon supports Battery Charging Rev. 1.2. 16 Power LED indicator Solid white light indicates the monitor is turned on and functioning normally. Breathing white light indicates the - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 12
. For more information, see Operating the Monitor. 6 Mac address, Barcode, serial Refer to this label if you need to contact Dell number, and Service Tag label for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 13
cable. ThunderboltTM 4 downstream port only suitable for video output under Daisy chain, Connecting the monitor for TBT daisy chain. NOTE: 1) Thunderbolt™ 4 up to 40Gbs bandwidth; 2) Supports up to two 6K monitors through the Daisy chain; 3) The highest power output up to 15W; 4) USB-C downstream - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 14
recommended for use the following Dell's products that meet the fire enclosures. NOTE: ThunderboltTM 4 upstream is not supported on Windows versions that are ThunderboltTM 4) from the computer to the monitor. 13 Stand lock Lock the stand to the monitor using a M3 x 8 mm screw (screw not included). - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 15
Monitor specifications Screen type Active matrix - TFT LCD Panel Type In-plane switching Technology Aspect ratio 16:9 Viewable image dimensions Diagonal 79.94 ms (Fast mode) 8 ms (Normal mode) 1.07 billion colors sRGB 100% Rec. 709 100% DCI-P3 99% Display-P3 99% About your monitor | 15 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 16
2.2)(Supports up to 6K 6144 x 3456 60Hz 10bit, HDR) • 1 x HDMI (HDCP 2.2)(Supports up to 6K 6144 W), USB 3.2 Gen 2 (10 Gbps) Border width (edge of monitor to active area) Top 42.93 mm Left/Right 10.35 mm Bottom 20° to 0° Cable Yes management Dell Display Manager (DDM) Compatibility Easy - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 17
) 30 kHz to 220 kHz 56 Hz to 76 Hz 6144 x 3456 at 60 Hz 480p, 576p, 720p, 1080i (HDMI only), 1080p, 2160p About your monitor | 17 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 18
.50 533.25 594 71 119 154 162 297 297 297 952.5 1323.25 662.75 1378.75 Sync polarity (Horizontal/ Vertical 18 | About your monitor - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 19
4 out for daisy chain OSD Display Info: Link rate(current) Maximum external monitor resolution that can be supported 6144 x 3456 at 60 Hz NOTE: Maximum external monitor resolution with the maximum number of external monitors supported is 6144 x 3456 at 60Hz only when DSC is enabled on graphic - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 20
works with the UC platform × Call function on the Dell U3224KB does not work with the UC platform * Mute function on the Dell U3224KB works by pressing the Mute button, but the Mute Icon on the UC platform is not sync (Icon shows unmute). # On Windows 10 64 Bit OS 20 | About your monitor - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 21
differential line Per differential line at 100 ohm impedance • mDP/HDMI/ThunderboltTM 4 signal input support Input voltage/ 100-240 VAC / 50 or 60 Hz ± 3 Hz / 4.6 accuracy or completeness is expressed or implied. NOTE: This monitor is ENERGY STAR certified. This product qualifies for ENERGY STAR - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 22
ThunderboltTM 4 1.5M cable Dimensions (with stand) Height (extended) 682.63 mm (26.88 in.) Height (compressed) 522.63 mm (20.58 in.) 22 | About your monitor - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 23
kg (18.98 lb) stand assembly (For wall mount or VESA mount considerations - no cables) Weight of stand 4.38 kg (9.66 lb) assembly About your monitor | 23 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 24
country. See https://www.epeat.net for registration status by country. • TCO Certified & TCO Certified Edge. • RoHS Compliant. • BFR/PVC Free monitor (excluding external cables). • Meets NFPA 99 leakage current requirements. • Arsenic-Free glass and Mercury-Free for the panel only. Temperature - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 25
@ 60 Hz 6144 x 3456 @ 60 Hz Monitor 2 Resolution Not supported Not supported Not supported USB Speed Support USB 2.0 Support USB 2.0 Support USB 2.0 Not Support USB 2.0/ connected USB 3.0 Gen2 3840 x 2160 Support USB 2.0/ @ 60Hz USB 3.0 Gen2 Not Support USB 2.0/ connected USB 3.0 Gen2 6144 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 26
HDMI 2.0 cable 3840 x 2160 @ 60Hz Monitor 2 USB Speed Resolution Not supported Not supported Support USB 2.0/ USB 3.0 Gen2 (USB A - C cable connected) Not supported Not supported Not supported Not supported Not supported Not supported Not supported NOTE: Require to set Display setting to - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 27
cable GND Hot Plug Detect ML3 (n) CONFIG1 ML3 (p) CONFIG2 GND GND ML2 (n) ML0 (p) ML2 (p) ML0 (p) GND GND ML1 (n) AUX (p) ML1 (p) AUX (n) GND DP_PWR About your monitor | 27 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 28
CLOCK+ TMDS CLOCK SHIELD TMDS CLOCKCEC Reserved (N.C. on device) DDC CLOCK (SCL) DDC DATA (SDA) DDC/CEC Ground +5 V POWER HOT PLUG DETECT 28 | About your monitor - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 29
GND B11 SSRXp1 B10 SSRXn1 B9 VBUS B8 SBU2 B7 Dn1 B6 Dp1 B5 CC2 B4 VBUS B3 SSTXn2 B2 SSTXp2 B1 GND About your monitor | 29 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 30
capability if the device is BC 1.2 compatible. The USB Type-C downstream port with icon supports fast current charging capability if the device is 5V/3A compatible. NOTE: The monitor's USB ports work only when the monitor is on or in Standby Mode. On in Standby Mode, if the USB cable (A to - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 31
number 1 2 3 4 5 6 7 8 9 Shell Signal name VBUS DD+ GND StdA_SSRXStdA_SSRX+ GND_DRAIN StdA_SSTXStdA_SSTX+ Shield Pin number 1 2 3 4 5 6 7 8 9 Shell Signal name VBUS DD+ GND StdA_SSRXStdA_SSRX+ GND_DRAIN StdA_SSTXStdA_SSTX+ Shield About your monitor | 31 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 32
available for download at https://www.dell.com/support under the "Driver and download This LAN port is 2.5GBase-T IEEE 802.3az compliant, supporting Mac Address (Printed on model label) Pass-thru (MAPT Boot function [UEFI PXE Boot is not supported on Dell Desktop PC's (except for OptiPlex 7090/3090 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 33
on the port. • Green On - Link is being established. • Off - Link is not established. NOTE: RJ45 cable is not a standard in-box accessory. About your monitor | 33 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 34
quality and pixel policy During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see https - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 35
lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower-back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 36
when lifting or moving it, follow the guidelines mentioned below: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. • Place the monitor in the original box with the original packing materials. • Hold the bottom edge and the - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 37
do not press on the display area to avoid any scratches or damage. • When transporting the monitor, avoid any sudden shock or vibration to it. • When lifting or moving the monitor, do not turn the monitor upside down while holding the stand base or stand riser. This may result in accidental damage - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 38
outlet. For best practices, follow the instructions in the list below when unpacking, cleaning, or handling your monitor: • Use a clean cloth that is slightly dampened with water to clean the stand assembly, the screen, and the chassis of your Dell monitor. If available, use a screen-cleaning tissue - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 39
you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. To attach the monitor stand: 1. Open the front flap of the box to get the stand riser and stand base. 2. Align and place the stand riser on the stand - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 40
4. Close the screw handle. 1 2 3 5. Open the protective cover on the monitor to access the VESA slot on the monitor. 6. Slide the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place. 40 | Setting up the monitor - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 41
7. Hold the stand riser and lift the monitor carefully, then place it on a flat surface. NOTE: Hold the stand riser firmly when lifting the monitor to avoid any accidental damage. 8. Lift the protective cover from the monitor. Setting up the monitor | 41 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 42
connecting a stand that you purchased from any other source, follow the set up instructions that were included with the stand. Tilt, swivel, and vertical extension With the stand attached to the monitor, you can tilt the monitor for the most comfortable viewing angle. 5° 160 mm 30° 30° 21° NOTE - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 43
1 90° 90° 2 NOTE: To toggle the display setting on your Dell computer between landscape and portrait when rotating the display, download and install the latest graphics driver. To download, go to https://www.dell.com/support/ drivers and search for the appropriate driver. NOTE: When - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 44
Organizing your cables After attaching all necessary cables to your monitor and computer, (see Connecting Your Monitor for cable attachment) organize all cables as shown above. If your cable is not able to reach your PC, you may connect directly to the - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 45
any of the procedures in this section, follow the Safety Instructions. NOTE: Dell monitors are designed to work optimally with the Dell supplied cables inside the box. Dell does not guarantee the video quality and performance if non-Dell cables are used. NOTE: Route the cables through the cable - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 46
menu. 2. Move the joystick to select input source. UltraSharp 32 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio Yes No 4. Select Yes to switch from HDMI 2.1 4 block EDID and max resolution is 6k to HDMI 2.1 2 block and max resolution is 4k (or select No to cancel this - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 47
Connecting the mDP cable Connecting the ThunderboltTM 4 cable ThunderboltTM 4 upstream ThunderboltTM 4 Connecting the USB-C Cable (A to C) Setting up the monitor | 47 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 48
Connecting the USB Type-C cable (C to C) (Optional) NOTE: This connection only data is available and no video. Need another video connection for display. 48 | Setting up the monitor - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 49
Maximum charging power Type-C with Power Delivery) 45 W 45 W 90 W 90 W 140 W *140 W *Need laptops support EPR 140W charging. WARNING: The Dell UltraSharp 32 6K Monitor-U3224KB supports USB Type-C Power Delivery 3.1 (ThunderboltTM 4) specification and can provide a maximum output of up to 140 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 50
ThunderboltTM 4 upstream NOTE: The maximum number of supported via daisy chain is subjected to the bandwidth of the ThunderboltTM 4. Please refer to "product specific problems -No image when using ThunderboltTM 4 daisy chain". Connecting the monitor for RJ45 Cable (Optional) 50 | Setting up - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 51
DPBS) feature to allow you to control PC system power state from the monitor power button. This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over ThunderboltTM 4 interface. ThunderboltTM 4 upstream ThunderboltTM 4 To make sure the DPBS function - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 52
2. Select Hardware and Sound, followed by Power Options. 52 | Setting up the monitor - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 53
options for selection namely Do nothing/Sleep/Hibernate/Shut down, and you can select Sleep/Hibernate/Shut down. NOTE: Do not select Do nothing, otherwise monitor power button cannot sync with PC system power state. Setting up the - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 54
Display, turn On from off in Dell Power Button Sync. UltraSharp 32 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others Aspect Ratio Sharpness Response Time Smart HDR Dell Power Button Sync Reset Display 16:9 50 Normal O On O Exit Connecting - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 55
4 Charging to On in Off Mode. * Ensure to check the Dell PC for DBPS supportability. Using DPBS function When you press the monitor power button or PC power button, the Monitor / PC state is as follows: 1 ThunderboltTM 4 upstream Initial monitor power state (ON) 2 New Power state of - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 56
Slide to shut down your PC When the monitor and PC power state are both ON, while you press and hold 10 seconds on monitor power button, the PC will shut down. Press and hold 10s ThunderboltTM 4 56 | Setting up the monitor - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 57
PC system power state is in sync with Monitor 1 power button. When you press the Monitor 1 or PC power button, both the Monitor 1 and PC turns ON. Meanwhile the Monitor 2 will remain OFF. You need to manually press the power button on Monitor 2 to turn it ON. ThunderboltTM 4 upstream ThunderboltTM - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 58
initially ON power state, by pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2. * Ensure to check the Dell PC for DBPS supportability. NOTE: DPBS only supports the ThunderboltTM 4 port. ThunderboltTM 4 upstream System power state (ON) ThunderboltTM - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 59
ThunderboltTM 4 to On in Off Mode. While the PC and two monitors are in an initially OFF power state, by pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor1, and Monitor 2. ThunderboltTM 4 upstream System power state (OFF) ThunderboltTM 4 port1 ThunderboltTM 4 port2 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 60
Adjustable field-of-view with autofocus • High Dynamic Range (HDR) and video noise reduction support • Walk Away Lock and Wake on Approach support • Windows Hello support • Additional customization using Dell Peripheral Manager Auto-framing (Single user framing): • If the user is within 2 meters of - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 61
to make changes to webcam settings of the device and provides additional customization. For more details on the application and the customizations available for the Dell U3224KB, find the User's Guide for Dell Peripheral Manager at www.dell.com/support. Setting up the monitor | 61 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 62
using Kensington lock (optional) The security lock slot is located at the bottom of the monitor. (See Security lock slot). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (purchased separately), see the documentation that is - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 63
and handle it carefully. NOTE: The following steps are specifically for removing the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand. To remove the stand: CAUTION: Place the - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 64
screwdriver to remove the four screws securing the plastic cover. 4. Attach the mounting bracket from the wall mounting kit to the monitor. 5. Mount the monitor on the wall as instructed in the documentation that shipped with the wall-mounting kit. NOTE: For use only with UL or CSA or GS-listed - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 65
Press the button to turn on the monitor. Using the joystick control To modify the OSD adjustments using the joystick control on the rear end of the monitor, do the following: 1. Press the joystick to open the OSD Menu Launcher. 2. Move the joystick up/down/left/right to toggle between the OSD - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 66
Joystick Functions Joystick Description Press joystick to open the OSD Menu Launcher. For right and left navigation. For up and down navigation. 66 | Operating the monitor - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 67
sliders. Use this button to choose from a list of Display Info. Use this button to adjust the volume of the built-in speakers. Operating the monitor | 67 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 68
main menu or exit the OSD main menu. Front‑panel button Use the buttons on the front of the monitor to adjust the image settings. Front Panel 1 Description Use the Up (increase) and Down (decrease) buttons 4 Use the Tick button to confirm your selection. Tick 68 | Operating the monitor - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 69
Using the Main Menu Icon Menu and Submenus Brightness/ Contrast Description Use this menu to activate Brightness/Contrast adjustment. UltraSharp 32 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others 75% 75% Exit Brightness Contrast - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 70
Submenus Input Source Description Use the Input Source menu to select between different video inputs that are connected to your monitor. UltraSharp 32 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others Thunderbolt (140W) mDP HDMI Auto Select - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 71
When you select Preset Modes, you can choose Standard, Movie, Game, Color Temp, Color Space or Custom Color from the list. UltraSharp 32 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others Preset Modes Input Color Format Hue Saturation Reset - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 72
DCI-P3, Display P3. • Custom Color: Allows you to manually adjust the color settings. Press the joystick left and right monitor is connected to a computer or a media player that supports RGB output. • YCbCr: Select this option if your media player supports only YCbCr output. UltraSharp 32 Monitor - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 73
select this function. Use the Display menu to adjust image. UltraSharp 32 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others Aspect Ratio Sharpness Response Time Smart HDR Dell Power Button Sync Reset Display 16:9 50 Normal O O Exit Aspect - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 74
allow you to control PC system power state from the monitor power button. Allows you to On or Off Dell Power Button Sync function. NOTE: This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over Thunderbolt interface. Resets all settings under the - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 75
Icon Menu and Submenus PIP/PBP Description This function brings up a window displaying image from another input source. UltraSharp 32 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others PIP/PBP Mode PIP/PBP (Sub) USB Switch Video Swap Audio - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 76
and Submenus Description PIP/PBP Mode Adjusts the PIP or PBP (Picture by Picture) mode. You can disable this feature by selecting Off. UltraSharp 32 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others PIP/PBP Mode PIP/PBP (Sub) USB Switch - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 77
PIP/PBP (Sub) Select between the different video signals that may be connected to your monitor for the PBP sub-window. Press the button to select the PBP sub-window source signal. UltraSharp 32 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 78
port is active. UltraSharp 32 Monitor Brightness/Contrast Input Source Switch Show KVM Setup Guide Reset USB NOTE: To Manually: When KVM USB switches, Ethernet does not switch. Manually switch Ethernet. Select this option and follow steps if you want to connect multiple computers to the monitor - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 79
Icon Menu and Submenus Audio & Webcam Description Use the Audio Settings menu to adjust the audio settings. UltraSharp 32 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others Volume Speaker Microphone Webcam & Presence Sensor Audio Pro les - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 80
the settings of the OSD, such as the languages of the OSD, the amount of time the menu remains on screen, and so on. UltraSharp 32 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others Language Transparency Timer Lock Reset Menu English 20 20s - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 81
Joystick left and hold for 4 seconds. Resets all settings under the Reset Menu to the factory defaults. Press to select this function. UltraSharp 32 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & Webcam Menu Personalize Others Shortcut Key 1 Shortcut Key 2 Shortcut Key - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 82
Standby mode. NOTE: When this function is enabled, you will be able to charge your mobile phone through the USB-A cable even when the monitor is in standby mode. Fast Wakeup Speed up recovery time from sleep mode. Reset Personalization Resets all settings under the Personalize to the factory - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 83
to select this function. UltraSharp 32 Monitor Input Source: Resolution: Input Capability: Stream Info: USB Upstream: Ethernet: mDP 6144x3456,60Hz 30 -bit Thunderbolt (140W) DP 2.0 HDMI 2.1 8.1Gbps DSC Thunderbolt (140W) USB-C Model: Firmware: Service Tag: U3224KB 12T113 ABCDEFG Operating the - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 84
this feature for best user experience and optimum performance of your monitor. UltraSharp 32 Monitor Brightness/Contrast Display Info Input Source DDC/CI On Color LCD Conditioning O Display Firmware PIP/PBP Service Tag USB Self-Diagnostic Audio & Webcam Reset Others Menu Factory - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 85
On. UltraSharp 32 Monitor Brightness/Contrast Display Info Input Source DDC/CI Color LCD Conditioning On Display Firmware O PIP/PBP USB Service Tag Self of your monitor. Service Tag Displays the Service Tag. The Service Tag is a unique alphanumeric identifier that allows Dell to - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 86
to lock the button(s). 1. Select one of the following options. UltraSharp 32 Monitor Brightness/Contrast Input Source Color Display PIP/PBP USB Audio & the Menu Buttons? To unlock the Button, refer to the User's Guide. Yes No 3. Select Yes to lock buttons. Once locked, pressing any control button - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 87
OSD menu function. Menu Button lock 2 Use this option to lock power button. This will Power Button lock prevent the user to turn off the monitor using the power button. 3 Use this option to lock OSD menu and power button to turn off the - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 88
Option: Options 1 Description Use this option to unlock OSD menu function. Menu Button unlock 2 Use this option to unlock power button to turn off the monitor. Power Button unlock 3 Use this option to unlock OSD menu and power button to turn off the - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 89
sure you want to reset to default settings? Yes No When you select Yes to reset to default settings, the following message will appear: 32 Monitor Select 'Yes' to enable the following function(s): . Always on USB-C Charging . Other USB Charging Yes No When 'Yes' is selected, power consumption will - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 90
the following message: The current input timing is not supported by the monitor display. Please change your input timing to 6144x3456, 60Hz or any other monitor listed timing as per the monitor speci cations. This means that the monitor cannot synchronize with the signal that it is receiving from - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 91
A message is displayed while the cable supporting DP alternate mode is connected to the monitor under the following conditions: • When Auto Select for Thunderbolt(140W) is set to Prompt for Multiple Inputs. • When the ThunderboltTM cable is connected to the monitor. Select the primary use of the - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 92
Standby Mode in 4 minutes. www.dell.com/U3224KB When the USB upstream cable is not connected, and you press the Hookswitch/ Mute button, the following message will appear: This function is inactive. To enable, connect your PC to the USB upstream port on the monitor. NOTE: For the Hookswitch/ Volume - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 93
and click Display Settings. 2. If you have more than one monitor connected, ensure that you select U3224KB. 3. Click the Display Resolution dropdown list and select 6144 : If you have a Dell desktop or laptop: • Go to https://www.dell.com/support, enter your service tag, and download the latest - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 94
Setting up Windows Hello In Windows® 10 / Windows® 11: Click Windows start menu, click Settings. Click Accounts. Click Sign-in options. You must set up a PIN before you can enroll in Windows Hello. 94 | Operating the monitor - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 95
Click Add under PIN enter to Set up a PIN. Enter New PIN and Confirm PIN, and then click OK. Once you've done that, the options to set up Windows Hello will unlock. Click Set up under Windows Hello, enter to Windows Hello setup. Operating the monitor | 95 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 96
The following message is displayed, click Get started. Keep looking directly at your screen and position yourself so that your face is in the center of the frame that appears on screen. The webcam will then register your face. 96 | Operating the monitor - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 97
When the following message is displayed, click Close to exit Windows Hello setup. Once you have set up, you have another option to improve the recognition. Click Improve recognition if necessary. Operating the monitor | 97 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 98
When using a notebook with built-in webcam to connect this monitor, in the device manager interface, you can find the notebook built-in webcam and the monitor webcam. Normally, they are in enable status, and the default setting is using notebook built-in webcam. U3224KB 98 | Operating the - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 99
, you need disable the notebook built-in webcam. To identify the notebook built-in webcam and disable it, please follow below instructions: Right-click Dell Monitor IR Webcam, and click Properties to open the Dell Monitor IR Webcam Properties. U3224KB U3224KB U3224KB Operating the monitor | 99 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 100
Click Details > Property and select Hardware Ids. U3224KB U3224KB 100 | Operating the monitor - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 101
The Value will show the detail hardware ids of this Dell Monitor IR Webcam. The hardware ids of the notebook built-in webcam and the monitor webcam are different. For U3224KB, the monitor webcam hardware ids will show as below: U3224KB U3224KB Right click the PC/Notebook webcam which has different - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 102
The following message is displayed: Click Yes. The notebook webcam is now disabled, and the monitor webcam will be used as the default setting. Restart the notebook. U3224KB 102 | Operating the monitor - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 103
follow below instructions: Right-click Volume in the Windows task bar notification area. Click Playback devices enter to Sound setting interface. U3224KB U3224KB If only the HDMI or mDP cable is connected from your monitor to the computer, only one speaker named DELL U3224KB from the monitor will - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 104
or mDP cable are connected from monitor to the computer, two audio paths named DELL U3224KB and Echo Cancelling Speakerphone U3224KB from the monitor will show in the Sound setting interface. The U3224KB monitor would show options for two audio paths supported in the monitor. 104 | Operating the - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 105
monitor back to PC through USB, this selection is required for VolP/UC conference applications. Audio Recording and Playback will work under this selection. • DELL U3224KB audio path is where audio streams through HDMI/mDP alternate mode. Under this selection, there will not be microphone support - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 106
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 107
you are experiencing is an inherent problem with your monitor, or with your computer and video card. UltraSharp 32 Monitor Brightness/Contrast Input Source Color Display the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer. Troubleshooting | 107 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 108
://www.dell.com/ pixelguidelines. • Cycle power on-off. • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: https://www.dell.com/ pixelguidelines. 108 | Troubleshooting - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 109
Related Visible signs of Issues smoke or sparks • Do not perform any troubleshooting steps. • Contact Dell immediately. Intermittent Problems Monitor malfunctions on & off • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Reset the - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 110
of the webcam away from any fluorescent lamp. Connect mDP cable with source and monitor, play power DVD, and power DVD can't play and display error • Go to OSD menu under input source selection, press and hold mDP joystick middle key for 8 seconds to switch DP1.4. 110 | Troubleshooting - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 111
to the 1st DUT ThunderboltTM out port with TBT4 cable. The 2nd monitor or 1st monitor can't reach 6144*3456@60hz • Open OSD in Monitor,Go to OSD menu, under Input Source selection, press and hold on both OSD and Windows display setting. 2nd monitor shows black screen Troubleshooting | 111 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 112
and mDP cable to monitor, connect HDMI cable to platform and display normally, then connect mDP cable to platform. The signal can't automatically to mDP signal • Unplug and plug the mDP cable from monitor side. • Go to OSD menu and enter input source select mDP manually. 112 | Troubleshooting - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 113
screen • Verify which DP standard is your Graphics Card certified to. Download and install the latest graphics card driver. • Some DP 1.4 graphics card cannot support DP 2.0 monitors. Go to OSD menu, under Input Source selection, press and hold mDP select joystick key for 8 seconds to change the - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 114
Problem device can support DP damaged. • Verify if the device can support one of 5 V/9 V/15 V/20 V/ Ensure that you use only Dell approved adapter or the adapter • Ensure that you use only Dell approved adapter or the adapter that change the monitor setting from HBR3 to HBR2. The two monitor need do - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 115
Problem to Enabled. • Ensure that the Ethernet cable is connected securely on the monitor and the hub/router/ firewall. • Check the status LED of the Video recording • Windows 7 not support not working App not working • Switch to Windows 10 / Windows 11 with Win 7 Troubleshooting | 115 - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 116
Problem What you experience Possible solutions When press U3224KB or DELL U3224KB on your system. play audio/video • Turn Off the monitor, unplug the monitor power on your system cord, replug it, and then turn on the monitor. • Reset the monitor to Factory Settings. 116 | Troubleshooting - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 117
Problem What you experience Possible solutions Speaker volume Speaker volume • Increase the speaker volume of DELL U3224KB is low / sounds is low / sounds to maximum in the Sound setting interface soft soft when • Press the Volume Up button to increase the speaker - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 118
Problem Microphone is muted Microphone volume is low / sounds soft Front buttons don't work What you experience Possible solutions Microphone is • Ensure that the USB upstream cable is muted in the connected between the monitor is not sync (Icon shows unmute). 118 | Troubleshooting - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 119
Problem condition. • Ensure the monitor is setup at a well . • Alternatively, you may use Dell Peripheral Manager to adjust the webcam grainy / Ensure the monitor is setup at a well any difference between the images. The image quality of the monitor was poor Always poor: • Check that your computer - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 120
Problem Tof no function What you experience Possible solutions Presence • When using Teams/Zoom call, the wake up detection/wake- function not working is normal. up not working • It works when a user is not using Teams/Zoom. 120 | Troubleshooting - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 121
problems Problem DELL Monitor RGB Webcam' as the camera in Skype Video Device setting. Webcam being occupied and can't be used • Avoid running multiple conference applications at the same time. While you are using 'conference software A', close the other 'conference software B'. Troubleshooting - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 122
problems Specific Symptoms What you experience Possible solutions USB interface is USB peripherals not working are not working • Check that your display is turned ON. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Turn off the monitor - Dell U3224KB | UltraSharp 32 6K Monitor - Users Guide - Page 123
may not be available in your area. To get online Monitor support content: See https://www.dell.com/support/monitors. To contact Dell for sales, technical support, or customer service issues: 1. Go to https://www.dell.com/support. 2. Verify your country or region in the Choose A Country/Region
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Model: U3224KB
Regulatory model: U3224KBt
Dell UltraSharp 32 6K Monitor
-U3224KB
User’s Guide