Dell U3423WE UltraSharp 34 Curved USB-C Hub Monitor - Users Guide
Dell U3423WE Manual
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- Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 1
Dell UltraSharp 34 Curved USB-C Hub Monitor - U3423WE User's Guide Model: U3423WE Regulatory model: U3423WEb - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 2
that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2022 Dell Inc. or its subsidiaries - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 3
Contents Safety instructions 6 About your monitor 7 Package contents 7 Product features 9 Identifying parts and controls 11 Front view 11 Back view 12 Bottom view 13 Monitor specifications 15 Resolution specifications 17 Supported video modes 17 Preset display modes 18 Electrical - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 4
Cleaning your monitor 32 Setting up the monitor 34 Attaching the stand 34 Organizing your cables 37 Connecting your monitor 37 Connecting the DisplayPort (DisplayPort to DisplayPort) cable. . 38 Connecting the HDMI cable 38 Connecting the USB Type-C cable 38 Connecting the monitor for RJ45 - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 5
slant adjust 81 Tilt, swivel 81 Vertical extension 81 Slant adjust 82 Troubleshooting 83 Self-test 83 Using the joystick to lock/unlock buttons 84 85 Common problems 86 Product specific problems 89 Universal Serial Bus (USB) specific problems 90 Speakers Specific Problems 92 Regulatory - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 6
of listening to audio at high volume through the headphones (on monitor that support it) may cause damage to your hearing ability. • Place the monitor in the wall mounting section of the User's Guide. For information on safety instructions, see the Safety, Environmental, and Regulatory Information - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 7
About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contact Dell. NOTE: Some items may be optional and may not ship with your monitor. Some features may not be - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 8
DP) Cable length: 1.80 M HDMI cable Cable length: 1.80 M USB Type-C cable Cable length: 1.00 M USB-A to USB-C Gen2 Cable Cable length: 1.00 M • Quick Setup Guide • Safety, Environmental, and Regulatory Information • Factory calibration report 8 │ About your monitor - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 9
backlight. The monitor features include: • 86.72 cm (34.14 in.) viewable area (measured diagonally). 3440 x 1440 (21:9) resolution, plus full-screen support for lower resolutions. • Wide viewing angle to allow viewing from a sitting or standing position. • Color gamut of DCI-P3 98%, Display P3 98 - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 10
• Built-in speakers (5 W) x 2. • Optimize eye comfort with a flicker-free screen and ComfortView Plus feature. • This monitor uses low blue light panel. When the monitor is reset to factory settings or default setting (Preset mode: Standard), it works in compliance with TÜV Rheinland (hardware - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 11
Identifying parts and controls Front view Label Description 1 Power LED indicator Use Solid white light indicates that the monitor is turned on and functioning normally. Blinking white light indicates that the monitor is in Standby Mode. About your monitor │ 11 - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 12
VESA Cover) Regulatory label Stand release button Barcode, serial number, and Service Tag label Power On/Off button Joystick Cable-management slot Use Wall the monitor. Refer to this label if you need to contact Dell for technical support. To turn the monitor on or off. Use to control the OSD menu. - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 13
Bottom view Bottom view without monitor stand Label 1 2 Description Security lock slot (based on Kensington Security Slot™) Power connector 3 HDMI port (2) 4 Stand lock feature 5 DisplayPort Use Secures the monitor with security lock (security lock not included). Connect the power cable ( - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 14
speed USB 10 Connect the USB-A to USB-C cable that Gbps (USB 3.2 Gen2) came with your monitor to the computer. This Type-C upstream port port supports USB data transfer at 10 Gbps (data only) (USB 3.2 Gen2). Once this cable is connected, you can use the USB connectors on the monitor. NOTE - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 15
your monitor) to the USB Type-C upstream port on the monitor and to your computer. 13 Speakers Provides audio output. *Headphone usage is not supported for the audio line out connector. **To avoid signal interference, when a wireless USB device has been connected to a USB downstream port, it is - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 16
Response time Color depth Color gamut Calibration accuracy Connectivity Border width (edge of monitor to active area) 8 ms (Normal) 5 ms (Fast) 1.07 billion colors • DCI-P3 98% • Display P3 98% • sRGB 100% • Rec 709 100% DCI-P3, Display P3, sRGB, & Rec 709: Delta E < 2 (average) • 1 x DisplayPort - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 17
separately) *DisplayPort and USB Type-C (Alternate mode with DisplayPort 1.4): HBR3/ DisplayPort 1.4/DP audio is supported. Resolution specifications Model Horizontal scan range Vertical scan range Maximum preset resolution Supported video modes U3423WE 30 kHz to 90 kHz (automatic) 56 Hz to 76 Hz - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 18
.5 65.0 78.8 108.0 71.0 108.0 135.0 162.0 148.5 241.5 319.8 Sync polarity (Horizontal /Vertical) * Requires a graphics card that supports HDMI 2.1 (TMDS). Electrical specifications Model Video input signals AC input voltage/ frequency/current U3423WE HDMI 2.1 (TMDS)*/DisplayPort 1.4**, 600 mV - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 19
Frame Transport (QFT), Auto Low Latency Mode (ALLM), Display Stream Compression (DSC), and Source-Based Tone Mapping (SBTM). **HBR3/DisplayPort 1.4/DP audio is supported. 1 As defined in EU 2019/2021 and EU 2019/2013. 2 Max brightness and contrast setting with maximum power loading on all USB ports - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 20
Physical characteristics Model U3423WE Signal cable type • Digital: DisplayPort, 20 pins • Digital: HDMI, 19 pins • Universal Series Bus: Type-C, 24 pins • Universal Serial Bus: USB-C to USB-A NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 21
Weight without stand assembly (For wall mount or VESA mount considerations - no cables) Weight of stand assembly Environmental characteristics 7.72 kg (17.01 lb) 3.29 kg (7.25 lb) Model U3423WE Compliant standards • ENERGY STAR certified monitor • EPEAT registered where applicable. EPEAT - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 22
Pin assignments DisplayPort connector (in) Pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 20-pin side of the connected signal cable ML3 (n) GND ML3 (p) ML2 (n) GND ML2 (p) ML1 (n) GND ML1 (p) ML0 (n) GND ML0 (p) GND GND AUX (p) GND AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR 22 │ - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 23
HDMI connector Pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCKCEC Reserved - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 24
rate 10 Gbps 480 Mbps 12 Mbps *Up to 2 A on USB downstream port (with compliance devices or normal USB devices. Maximum power supported* 4.5 W 4.5 W 4.5 W battery icon) with BC1.2 USB Type-C Video Data Power Delivery (PD) Description DisplayPort 1.4* Super speed USB 10 Gbps (USB 3.2 Gen2) Up to - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 25
10 Gbps (USB 3.2 Gen2) Type-C downstream - bottom • 5 super speed USB 10 Gbps (USB 3.2 Gen2) Type-A downstream - bottom Power Charging Port - the port with battery icon; supports up to 2 A fast-charging capability if the device is BC1.2 compatible. About your monitor │ 25 - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 26
NOTE: Super speed USB 10 Gbps (USB 3.2 Gen2) functionality requires a super speed USB 10 Gbps (USB 3.2 Gen2)-capable computer. NOTE: The USB ports on the monitor work only when the monitor is turned On or in Standby mode. If you turn Off the monitor and then turn it On, the attached peripherals may - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 27
on model label) Pass-thru (MAPT), Wake-on-LAN (WOL) from standby mode (S3 only) and UEFI* PXE Boot function [UEFI PXE Boot is not supported on Dell Desktop PC's (except for OptiPlex 7090/3090 Ultra Desktop)], these 3 features depend on BIOS settings and version of the OS. Functionality may vary - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 28
RJ45 Connector LED Status LED Right LED Left LED Color Amber or Green Green Description Speed indicator: • Amber On - 1000 Mbps • Green On - 100 Mbps • Off - 10 Mbps Link / Activity indicator: • Blinking - Activity on the port. • Green On - Link is being established. • Off - Link is not - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 29
Plug and play capability You can connect the monitor to any Plug and Play-compatible system. The monitor automatically provides the computer with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the computer can configure itself and optimize the - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 30
the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower-back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse. • Always leave space to rest - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 31
Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it, follow these guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. • Place the monitor in the original box with the - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 32
the monitor can result in a physical damage to the screen or the body of your Dell monitor. CAUTION: Read and follow the Safety instructions before cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 33
WARNING: Do not spray the cleaning solution or even water directly on the surface of the monitor. Doing so will allow liquids to accumulate at the bottom of the display panel and corrode the electronics resulting in permanent damage. Instead, apply the cleaning solution or water to a soft cloth and - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 34
Setting up the monitor Attaching the stand NOTE: The stand is not installed at the factory when shipped. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 35
6. Lift the cover, as shown, to access the VESA area for stand assembly. 7. Attach the stand assembly to the monitor. a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor. b. Press the stand down till it snaps into place. Setting up the monitor │ 35 - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 36
8. Place the monitor upright. NOTE: Lift the monitor carefully to prevent it from slipping or falling. 9. Remove the cover from the monitor. 36 │ Setting up the monitor - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 37
organize all cables as shown above. Connecting your monitor WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. NOTE: Dell monitors are designed to work optimally with the Dellsupplied cables inside the box. Dell does not guarantee the video quality and - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 38
) cable Connecting the HDMI cable Connecting the USB Type-C cable NOTE: Use the USB Type-C cable shipped with monitor only. • This port supports DisplayPort Alternate Mode (DP1.4 standard only). • The USB Type-C power delivery compliant port (PD Version 3.0) delivers up to 90 W of power. 38 - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 39
• If your notebook requires more than 90 W to operate and the battery is drained, it may not be powered up or charged with the USB PD port of this monitor. Connecting the monitor for RJ45 Cable (Optional) NOTE: RJ45 cable is non in-box standard accessory. Connecting the super speed USB 10 Gbps (USB - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 40
. 4. Turn On the monitor and the computer(s). If your monitor displays an image, installation is complete. If it does not display an image, see Common problems. 40 │ Setting up the monitor - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 41
feature to allow you to control PC system power state from the monitor power button. This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over USB-C interface. To make sure the DPBS function works for the first time, perform the following steps on - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 42
2. Select Hardware and Sound, followed by Power Options. 3. Go to System Settings. 42 │ Setting up the monitor - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 43
4. In the drop-down menu of When I press the power button, there are a few options for selection, namely Do nothing/Sleep/Hibernate/Shut down. You can select Sleep/Hibernate/Shut down. NOTE: Do not select "Do nothing", otherwise the monitor power button will not be able to sync with PC system power - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 44
Connecting the Monitor for DPBS for the First Time For the first time setting up the DPBS function: 1. Make sure both the PC and the monitor are OFF. 2. Press the monitor power button to turn ON the monitor. 3. Connect the USB-C cable from the PC to the monitor. 4. Both the monitor and PC will turn - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 45
DPBS Function Waking on the USB-C cable When you connect the USB-C cable, the Monitor/PC state is as follows: *Not all Dell PC systems support to wake up the platform via the monitor. *Upon USB-C cable connection, mouse movement or keyboard press might be required to wake the system/monitor - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 46
NOTE: You can enable or disable the power button sync function via OSD. See Dell Power Button Sync. • When the monitor and the PC power state are both ON, press and hold the monitor power button for 4 seconds, the screen prompt will ask if you would like to shut down the PC. • When the monitor and - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 47
state, pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2. *Ensure to check the Dell PC for DPBS supportability. NOTE: DPBS only supports the USB Type-C upstream port with icon. Setting up the monitor │ 47 - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 48
Ensure that Dell Power Button Sync is set to ON (see Dell Power Button Sync). When the PC and two monitors are in an initial OFF power state, pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor 1, and Monitor 2. 48 │ Setting up the monitor - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 49
for removing the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand. To remove the stand: 1. Place the monitor on a soft cloth or cushion. 2. Press and hold the stand release - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 50
3. Lift the stand assembly up and away from the monitor. VESA wall mounting (optional) (Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat table. 2. Remove the stand. ( - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 51
Operating the monitor Power on the monitor Press the Power Button to turn On the monitor. Using the Joystick Control Use the joystick control on the rear of the monitor to make OSD adjustments. 1. Press the joystick button to launch the OSD main menu. 2. Move the joystick up/down/left/right to - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 52
Joystick Description • When the OSD menu is on, press the button to confirm the selection or save the settings. • When the OSD menu is off, press the button to launch the OSD main menu. See Accessing the menu system. • For 2-way (right and left) directional navigation. • Move right to enter the - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 53
2 Select this icon to adjust the brightness and contrast level. Shortcut key/ Brightness/Contrast 3 Select this icon to set PIP/PBP. Shortcut key/ PIP/PBP 4 Select this icon to switch between the USB upstream sources in PIP/PBP mode. Shortcut key/ USB Switch 5 Select this icon to set - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 54
Using the On-Screen Display (OSD) menu Accessing the menu system NOTE: After you change the settings, press the joystick to save the changes before proceeding to another menu or exit the OSD menu. Icon Menu and Submenus Description Brightness/ Use this menu to activate Brightness/Contrast - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 55
Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor. USB-C 90W DP HDMI 1 HDMI 2 Auto Select Select the USB-C 90W input when you are using the USB Type-C connector. Press the joystick to confirm the selection. Select the DP - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 56
Auto Select for USB-C Allows you to set Auto Select for USB-C to: • Prompt for Multiple Inputs: Always displays the "Switch to USB-C Video Input" message for you to choose whether to switch or not. • Yes: Always switches to USB-C video input (without asking) when the USB Type-C cable is connected. - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 57
Preset Modes Allows you to choose from a list of preset color modes. • Standard: Loads the monitor's default color settings. This is the default preset mode. • Movie: Loads color settings ideal for movies. • Game: Loads color settings ideal for most gaming applications. • Color Temp.: Allows you to - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 58
/Contrast in the OSD menu. • Custom Color: Allows you to manually adjust the color settings. Toggle the joystick up or down to adjust , or HDMI cable. • YCbCr: Select this option if your media player supports only YCbCr output. Press the joystick to confirm the selection. Hue This feature - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 59
Saturation Reset Color Display This feature can adjust the color saturation of the video image. Toggle the joystick up or down to adjust the saturation from '0' to '100'. NOTE: Saturation adjustment is available only when you select Movie or Game preset mode. Resets your monitor's color settings to - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 60
Uniformity Compensation USB-C Prioritization Select screen uniformity compensation settings. On is factory calibrated setting by default. Uniformity Compensation adjusts different areas of the screen with respect to the center to achieve uniform brightness and color over the entire screen. For - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 61
Dell Power Button Sync Reset Display PIP/PBP Turns the Dell Power Button Sync feature On or Off. When Off is selected, power button sync function will be disabled. NOTE: When Off is selected, the Wake-on-Connect function will remain active. Resets all display settings to the factory preset values. - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 62
PIP/PBP Mode Adjusts the PIP/PBP (Picture in Picture/Picture by Picture) mode to (50% - 50%), (74% - 26%), (26% - 74%), (PIP1 small), (PIP2 small), (PIP3 small), (PIP4 small), (PIP1 large), (PIP2 large), (PIP3 large), or (PIP4 large). You can disable this feature by selecting Off. PIP/PBP - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 63
KVM USB switches, Ethernet switches together. • Prompt when KVM switches: When KVM USB switches, a message prompts user to decide whether to switch Ethernet together. • Switch Manually: When KVM USB switches, Ethernet does not switch - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 64
Show KVM Setup Guide Reset USB Audio Select this option and follow steps if you want to connect multiple computers to the monitor and use one setup of keyboard - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 65
Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Transparency Timer Sets the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 66
Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. Reset Menu • Menu Buttons: All joystick functions are locked and not accessible by the user. • Power Button: - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 67
Personalize Shortcut Key 1 Shortcut Key 2 Shortcut Key 3 Shortcut Key 4 Shortcut Key 5 Allows you to choose a feature from Preset Modes, Brightness/Contrast, Input Source, Aspect Ratio, PIP/PBP Mode, USB Switch, Ethernet Switch, Video Swap, Volume, or Display Info and set it as a shortcut key. - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 68
Others Select this option to adjust the OSD settings, such as DDC/CI, LCD Conditioning, and so on. Display Info DDC/CI Displays the monitor's current settings. DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable via - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 69
enable this feature by selecting On. Firmware Displays the firmware version of your monitor. Service Tag Displays the service tag of your monitor. This string is required when you look for phone support, check your warranty status, update drivers on Dell's website, etc. Self-Diagnostic Press the - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 70
values to the factory default settings. These are also the settings for ENERGY STAR® tests. OSD warning message When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 71
You will see the following message before the DDC/CI function is disabled: When you adjust the Brightness level for the first time, the following message appears: NOTE: If you select Yes, the message will not appear the next time you change the Brightness setting. When you change the default setting - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 72
NOTE: If you select Yes for any one of the features mentioned above, the message will not appear next time when you intend to change the settings of these features. When you perform a factory reset, the message will appear again. You will see the following message before the Lock function is - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 73
according to the connected input signal. When the monitor is under DP/HDMI input and a USB Type-C cable is connected to a notebook that supports DP Alternate Mode, if Auto Select for USB-C is enabled, the following message appears: When Factory Reset is selected, the following message appears - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 74
When Yes is selected, the following messages appear. 74 │ Operating the monitor - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 75
following message appears: NOTE: When 'No, and do not ask again' is selected, Ethernet Switch Mode will change to 'Switch Manually'. When 'Yes, and do not ask again' is selected, Ethernet Switch Mode will change to 'Tie to KVM'. See Troubleshooting for more information. Operating the monitor │ 75 - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 76
. Depending on your computer, complete one of the following procedures: If you have a Dell desktop or laptop: • Go to https://www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer (laptop or desktop): • Go to the - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 77
the monitor. a. When connecting HDMI + USB-C (data only) to computer 1 and DP + USB-C (video and data) to computer 2: NOTE: The USB Type-C connections currently only support data transfer. Ensure that USB for HDMI is assigned to USB-C2 and DP is assigned to USB-C1 90W. Operating the monitor │ 77 - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 78
and data transfer. Make sure USB for HDMI is assigned to USB-C2 . NOTE: As the USB Type-C (video and data) port supports the DisplayPort Alternate Mode, there is no need to set USB for USB-C. NOTE: When connecting to different video input sources not shown above, follow - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 79
Setting the Auto KVM You can follow below instruction to set up Auto KVM for your monitor: 1. Ensure that PIP/PBP Mode is Off. 2. Ensure that Auto Select is On and Auto Select for USB-C is Yes. Operating the monitor │ 79 - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 80
3. Ensure that the USB ports and the video inputs are paired accordingly. NOTE: For USB Type-C (video and data) connection, there is no further setting required. 80 │ Operating the monitor - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 81
attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. Tilt, swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 82
Slant adjust With the stand attached to the monitor, you can adjust the monitor to your desired angle with the slant adjust feature. 82 │ Operating the monitor - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 83
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Sel f-test Your monitor provides a self-test feature that allows you to check , check your video controller and computer, because your monitor is functioning properly. Troubleshooting │ 83 - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 84
locked and not accessible by the user. • Menu + Power Buttons: Both the joystick & the Power Button are locked and not accessible by the user. 84 │ Troubleshooting - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 85
. You may verify your current firmware revision in Firmware. If this is not available, go to the Dell download support site for the latest application installer (Monitor Firmware Update Utility.exe) and refer to the Firmware Update Instruction User's Guide: www.dell.com/U3423WE. Troubleshooting │ 85 - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 86
The following table contains general information about common monitor problems you might encounter and the possible solutions: Common symptoms No Video/Power LED off monitor to factory settings. • Check environmental factors. • Relocate the monitor and test in another room. 86 │ Troubleshooting - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 87
Problems Geometric Distortion Horizontal/ Vertical Lines LCD screen has spots • Cycle power On-Off. • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support . Troubleshooting │ 87 - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 88
in the safe mode. Visible signs of • Do not perform any troubleshooting smoke or sparks steps. • Contact Dell immediately. Monitor • Ensure that • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Picture missing color • Perform monitor - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 89
for a long period of time Faint shadow from the static image displayed appears on the screen Product specific problems • Set the screen to turn off after a few minutes of screen idle time. These can be adjusted may display in full screen. • Run the built-in diagnostics. Troubleshooting │ 89 - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 90
Do not turn Off the display during network connection. Universal Serial Bus (USB) specific problems Common symptoms USB interface is not working What you experience USB peripherals are not working higher electric current; connect the device directly to the computer system. 90 │ Troubleshooting - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 91
Check that the connected device is can not be charged compliant with the USB-C specification. The USB Type-C port supports USB 3.2 Gen2 and an output of 90 W. • Check that you use the USB Type-C cable shipped with USB receiver as far away as possible from the USB 3.2 port. Troubleshooting │ 91 - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 92
Speakers Specific Problems Specific Symptoms No sound coming from the external speakers What You Experience Cannot hear any sound Possible Solutions • Turn the audio cable from the Audio Line Out port and the external speaker. • Reset the monitor to factory settings. 92 │ Troubleshooting - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 93
Regulatory information FCC notices (U.S. only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance. EU product database for energy label and product information sheet U3423WE: https:// - Dell U3423WE | UltraSharp 34 Curved USB-C Hub Monitor - Users Guide - Page 94
Contact Dell To contact Dell for sales, technical support, or customer service issues, see www.del l.com/contactde l l. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active Internet connection, you can find
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Dell UltraSharp 34 Curved USB-C Hub
Monitor - U3423WE
User’s Guide
Model: U3423WE
Regulatory model: U3423WEb