Dell U3824DW UltraSharp 38 Curved USB-C Hub Monitor - Users Guide
Dell U3824DW Manual
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- Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 1
Dell UltraSharp 38 Curved USB-C Hub Monitor - U3824DW User's Guide Model: U3824DW Regulatory model: U3824DWb - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 2
A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage . Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 3
Contents Safety instructions 6 About your monitor 7 Package contents 7 Product features 9 Identifying parts and controls 10 Front view 10 Back view 11 Bottom view 12 Monitor specifications 15 Resolution specifications 17 Supported video modes 17 Preset display modes 18 Electrical - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 4
41 Connecting the HDMI cable 41 Connecting the USB Type-C cable (USB-C to USB-C 41 Connecting the USB Type-C cable (USB-C to USB-A 42 Connecting the super speed USB 10 Gbps (USB 3.2 Gen2) cable 42 Connecting the monitor for RJ45 cable (optional 43 Dell Power Button Sync (DPBS 44 Connecting the - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 5
86 Tilt, swivel 86 Vertical extension 86 Slant adjust 87 Troubleshooting 88 Self-test 88 Common problems 89 Product specific problems 93 Universal Serial Bus (USB) specific problems 94 Speakers specific problems 95 Regulatory information 96 FCC notices (U.S. only) and other regulatory - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 6
marked on the product. • Certain monitors can be wall mounted using the VESA mount that is sold separately. Ensure to use the correct VESA specifications as mentioned in the wall mounting section of the User's Guide. For information on safety instructions, see the Safety, Environmental, and - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 7
table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some items may be optional and may not ship with your monitor. Some features may not be available in certain countries. Component - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 8
cable (DisplayPort to DisplayPort) (cable length: 1.80 M) HDMI cable (cable length: 1.80 M) USB Type-C cable (cable length: 1.00 M) USB-A to USB-C Gen2 cable (cable length: 1.00 M) • Quick Setup Guide • Safety, Environmental, and Regulatory Information • Factory calibration report 8 │ About your - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 9
Product features The Dell U3824DW monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 95.29 cm (37.52 in.) viewable area (measured diagonally). 3840 x 1600 (21:9) resolution, plus full-screen support for lower - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 10
mode: Standard), it works in compliance with TÜV Rheinland (hardware solutions provider). WARNING: The possible long-term effects of blue light emission from the monitor may cause damage to the eyes, which includes but is not limited to eye fatigue and digital eye strain. ComfortView Plus feature is - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 11
number, and Service Tag label Power On/Off button Joystick Cable-management slot Use Wall mount monitor using VESAcompatible wall mount kit (100 mm x 100 mm). Lists the regulatory approvals. Releases stand from the monitor. Refer to this label if you need to contact Dell for technical support. To - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 12
with a security lock (security lock not included). Connect the power cable (shipped with your monitor). Connect your computer with the HDMI cable (shipped with your monitor). To lock the stand to the monitor using a M3 x 6 mm screw (screw not included). Connect your computer with the DisplayPort - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 13
7 Audio line-out port Connect your external speakers.* 8 Super speed USB Connect the USB-A to USB-C cable that came 10 Gbps (USB 3.2 with your monitor to the computer. This port Gen2) Type-C supports USB data transfer at 10 Gbps (USB 3.2 upstream port (data Gen2). Once this cable is connected - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 14
: To use this port, you must connect the USB Type-C cable or USB Type-C to Type-A cable (shipped with your monitor) to the USB Type-C upstream port on the monitor and to your computer. 13 Speakers Provides audio output. *Headphone usage is not supported for the audio line out connector. **To - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 15
Luminance output Contrast ratio Faceplate coating Backlight Response time Curvature Color depth Color gamut Calibration accuracy U3824DW Active matrix - TFT LCD In-Plane Switching Technology 21:9 952.90 mm (37.52 % DCI-P3, Display P3, sRGB & Rec 709: Delta E < 2 (average) About your monitor │ 15 - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 16
30° Slant adjust -4° to 4° NOTE: Do not mount or use this monitor in portrait (vertical) orientation or inverse (180°) landscape mount as it may damage the monitor. Built-in speakers 2 x 9 W sound output Dell Display Manager compatibility Easy Arrange and other key features 16 │ About your - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 17
resolution Supported video modes U3824DW 30 kHz to 100 kHz (automatic) 56 Hz to 76 Hz (automatic) 3840 x 1600 at 60 Hz Model U3824DW Video display capabilities (HDMI & 480p, 576p, 720p, 1080i*, 1080p DisplayPort & USB Type-C alternate mode) *Supported by HDMI input only. About your monitor - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 18
clock (MHz) 25.2 31.5 28.3 40.0 49.5 65.0 78.8 108.0 71.0 108.0 135.0 162.0 148.5 241.5 395.0 Sync polarity (Horizontal /Vertical) *Requires a graphics card that supports HDMI, DP, and USB-C. 18 │ About your monitor - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 19
U3824DW • HDMI 2.1 (TMDS)*/DisplayPort 1.4**, 600 mV for each differential line, 100 ohm input impedance per differential pair • USB-C DP audio is supported. 1 As defined in EU 2019/2021 and EU 2019/2013. 2 Max brightness and contrast setting with maximum power loading on all USB ports. 3 monitor │ 19 - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 20
the ENERGY STAR specified limit. Physical characteristics Model U3824DW Signal cable type • Digital: DisplayPort, 20 pins • Digital: HDMI, 19 pins • Universal Series Bus: Type-C, 24 pins • Universal Serial Bus: USB-C to USB-A NOTE: Dell monitors are designed to work optimally with the video - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 21
.98 kg (41.83 lb) 13.27 kg (29.25 lb) 8.79 kg (19.37 lb) 4.06 kg (8.95 lb) Model U3824DW Compliant standards • ENERGY STAR certified monitor • EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country. • RoHS-compliant • TCO - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 22
(n) GND ML3 (p) ML2 (n) GND ML2 (p) ML1 (n) GND ML1 (p) ML0 (n) GND ML0 (p) GND GND AUX (p) GND AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR 22 │ About your monitor - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 23
0TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCKCEC Reserved (N.C. on device) DDC CLOCK (SCL) DDC DATA (SDA) DDC/CEC Ground +5 V POWER HOT PLUG DETECT About your monitor │ 23 - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 24
. battery icon) with BC1.2 NOTE: This monitor is super speed USB 10 Gbps (USB 3.2 Gen2) compatible. USB Type-C USB Type-C Video Data Power Delivery (PD) Description DisplayPort 1.4* Super speed USB 10 Gbps (USB 3.2 Gen2) Up to 90 W *HBR3/DisplayPort 1.4/DP audio is supported. 24 │ About your - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 25
downstream connector (Rear) (Bottom) Pin number Signal name 1 VBUS 2 D- 3 D+ 4 GND 5 StdA_SSRX- 6 StdA_SSRX+ 7 GND_DRAIN 8 StdA_SSTX- 9 StdA_SSTX+ Shell Shield USB Type-C connector Pin number A1 A2 A3 A4 A5 Signal name GND TX1+ TX1VBUS CC1 Pin number B1 B2 B3 B4 B5 Signal - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 26
with battery icon; supports up to 2 A fast-charging capability if the device is BC1.2 compatible. NOTE: Super speed USB 10 Gbps (USB 3.2 Gen2) functionality requires a super speed USB 10 Gbps (USB 3.2 Gen2)-capable computer. NOTE: The USB ports on the monitor work only when the monitor is turned On - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 27
RJ45 connector Pin number 1 2 3 4 5 6 7 8 9 10 Pin number 11 12 13 14 MDI0+ MDI0MDI1+ MDI1CT CT MDI2+ MDI2MDI3+ MDI3Amber + N/A N/A Signal Green + + - About your monitor │ 27 - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 28
*UEFI stands for Unified Extensible Firmware Interface. NOTE: WOL S4 and WOL S5 are only capable with Dell Systems that support DPBS and is with USB-C connection only. NOTE: Any issue related to WOL, user should debug the computer without the monitor. After the problem is solved, then connect to the - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 29
: • Amber On - 1000 Mbps/2500 Mbps • Green On - 100 Mbps • Off - 10 Mbps NOTE: The RJ45 cable is non in-box standard accessory. About your monitor │ 29 - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 30
HDMI 1.4 HDMI cable HDMI 2.1* HDMI cable DP 1.2 DP cable DP 1.4 DP cable USB-C Color depth prioritization High Data Speed 8 Bits High Resolution 8 Bits + 2 Bits 1600 @ 60 Hz 3840 x 1600 @ 60 Hz *Supports up to WQHD+ 3840 x 1600 60Hz TMDS as per specified in HDMI 2.1. 30 │ About your - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 31
Supported, USB 2.0 USB-A 3.2 Gen1 USB A - C cable N/A Supported, USB 2.0/3.2 Gen1 USB-C 3.2 Gen1 (Data only) USB-C Gen2 cable N/A Supported, USB 2.0/3.2 Gen1 USB-C 3.2 Gen2 (Data only) USB-C Gen2 cable N/A Supported, USB 2.0/3.2 Gen2 Plug and play capability You can connect the monitor - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 32
lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower-back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 33
your desk clear of obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard. Monitor screen at or below eye level Wrists relaxed and flat Monitor and keyboard positioned directly in front of the user Feet flat on the floor About your - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 34
is handled safely when lifting or moving it, follow these guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. • Place the monitor in the original box with the original packing materials. • Hold the bottom edge and the - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 35
to the screen or the body of your Dell monitor. CAUTION: Read and follow the Safety instructions before cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the instructions in the list below when unpacking - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 36
to a Customer Induced Damage (CID). CID is not covered under the standard Dell warranty. • If you notice white powder when you unpack your monitor, wipe it off with a cloth. • Handle your monitor with care as a darker-colored monitor may get scratched and show white scuff marks more than a lighter - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 37
. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. To attach the monitor stand: 1. Remove the stand riser and stand base from the packaging cushion. NOTE: The image is for the purpose of illustration only. The - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 38
of the stand to the groove on the back of the display. b. Press the stand down till it snaps into place. 38 │ Setting up the monitor - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 39
the protective cushion attached. NOTE: Lift the monitor carefully to prevent it from slipping or falling. 8. Tear apart the zipper die-cut in the middle of the protective cushion, then remove the protective cushion from the left and right side of the monitor. 9. Remove the protective cover from the - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 40
begin any of the procedures in this section, follow the Safety instructions. NOTE: Dell monitors are designed to work optimally with the Dellsupplied cables inside the box. Dell does not guarantee the video quality and performance if non-Dell cables are used. NOTE: Route the cables through the cable - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 41
DisplayPort) cable Connecting the HDMI cable Connecting the USB Type-C cable (USB-C to USB-C) NOTE: Use the USB Type-C cable shipped with your monitor only. • This port supports DisplayPort Alternate Mode (DP1.4 standard only). • The USB Type-C power delivery compliant port (PD Version 3.1) delivers - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 42
on the two computers with the 2 supplied USB cables. Then use the OSD menu to select between the USB and input sources. See USB. 2. Connect the USB peripherals to the USB downstream ports on the monitor. 3. Plug the power cables for your computer(s) and monitor into a nearby outlet. a. Connect one - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 43
computers *When connecting two computers to the monitor, configure the USB settings from the OSD menu to share a single set of keyboard and mouse connected to the monitor between two computers. See USB and Setting the KVM switch for details. Connecting the monitor for RJ45 cable (optional) NOTE: The - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 44
Button Sync (DPBS) feature to allow you to control PC system power state from the monitor power button. This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over USB-C interface. To make sure the DPBS function works for the first time, perform the - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 45
2. Select Hardware and Sound, followed by Power Options. 3. Go to System Settings. Setting up the monitor │ 45 - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 46
options for selection, namely Do nothing/Sleep/Hibernate/Shut down. You can select Sleep/Hibernate/Shut down. NOTE: Do not select "Do nothing", otherwise the monitor power button will not be able to sync with PC system power state. 46 │ Setting up the - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 47
OFF. 2. Press the monitor power button to turn ON the monitor. 3. Connect the USB-C cable from the PC to the monitor. 4. Both the monitor and PC will turn ON normally. If not, press either the monitor power button or PC power button to boot up the system. NOTE: Ensure that Dell Power Button Sync is - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 48
Using DPBS function Waking on the USB-C cable When you connect the USB-C cable, the Monitor/PC state is as follows: *Not all Dell PC systems support to wake up the platform through the monitor. *Upon USB-C cable connection, mouse movement or keyboard press might be required to wake the system/ - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 49
NOTE: You can enable or disable the Dell Power Button Sync function using the OSD. • When the monitor and the PC power state are both ON, press and hold the monitor power button for 4 seconds, the screen prompt will ask if you would like to shut down the PC. • When it is necessary to - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 50
For example, when the PC and two monitors are in an initial ON power state, pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2. *Ensure to check the Dell PC for DPBS support. NOTE: DPBS only supports the USB Type-C upstream port with icon. 50 │ Setting - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 51
Ensure that Dell Power Button Sync is set to On (see Dell Power Button Sync). When the PC and two monitors are in an initial OFF power state, pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor 1, and Monitor 2. Setting up the monitor │ 51 - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 52
using Kensington lock (optional) The security-lock slot is located at the bottom of the monitor (see Security-lock slot). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (sold separately), see the documentation that is shipped - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 53
. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand. To remove the stand: 1. Place the monitor on a soft cloth or cushion. 2. Press and hold the stand release button at the back of the display. 3. Lift the stand - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 54
) (Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat table. 2. Remove the stand (see Removing the monitor stand). 3. Use a Phillips crosshead screwdriver to remove the - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 55
. Using the joystick control Use the joystick control on the rear of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick to launch the Menu Launcher. 2. the OSD is displayed, press the joystick to confirm the selection or save the settings. Operating the monitor │ 55 - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 56
the Menu Launcher functions: Label 1 Icon Menu Description To launch the On-Screen Display (OSD) main menu. See Accessing the menu system. 56 │ Operating the monitor - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 57
: To switch between the USB upstream sources in PIP/PBP mode. • Input Source: To choose an input source from the list of video signals that may be connected to your monitor. • Preset Modes: To choose a preferred color mode from the list of preset modes. Shortcut functions • Brightness/Contrast - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 58
down to increase or decrease the contrast level (min. 0/max. 100). The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen. 58 │ Operating the - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 59
Input Source Select between the different video signals that may be connected to your monitor. USB-C 90W Select USB-C 90W when you are using the USB Type-C connector. Press the joystick to confirm the selection. DP Select DP when you are using the DisplayPort (DP) connector. Press the joystick - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 60
USB-C Video Input" message for you to choose whether to switch or not. • Yes: Always switches to USB-C video input (without asking) when the USB Type-C cable is connected. • No: Never automatically switches to USB-C video input when the USB the USB-C - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 61
list of preset color modes. Press the joystick to confirm the selection. • Standard: This is the default setting. Using a low blue light panel, this monitor is certified by TUV to reduce blue light output and create more relaxing and less stimulating images. • Movie: Loads color settings ideal for - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 62
in the OSD menu. NOTE: If you select the color space ICC profile from your PC, the monitor OSD will not change automatically to the respective color space. • Custom Color: Allows you to manually adjust the color settings. Move the joystick to adjust the Gain, Offset, Hue, and Saturation settings and - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 63
you to set the video input mode to: • RGB: Select this option if your monitor is connected to a computer or a media player that supports RGB output. • YCbCr: Select this option if your media player supports only YCbCr output. Press the joystick to confirm the selection. Hue Saturation Reset Color - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 64
Compensation adjusts different areas of the screen with respect to the center to achieve uniform brightness and color over the entire screen. 64 │ Operating the monitor - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 65
resolution (High Resolution) or high speed (High Data Speed) when using the USB Type-C port/DisplayPort. If the current platform is DP 1.4 (HBR3), use and network speed drop. Dell Power Button Sync Reset Display Allows you to control PC system power state from the monitor power button. NOTE: When - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 66
PIP/PBP This function brings up a window displaying images from another input source. Press the joystick to confirm the selection. Main Window USB-C DP HDMI 1 HDMI 2 USB-C Sub-Window DP HDMI 1 HDMI 2 NOTE: The images under PBP mode will be displayed at the center of the split windows. 66 │ - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 67
, giving a quick understanding of various layout settings, The default setting is Off. PIP/PBP (Sub) Select a video signal that may be connected to your monitor for the PIP/PBP sub-window. Press the joystick to confirm the selection. NOTE: The feature is available only when the PIP/ PBP mode is - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 68
to switch between the USB upstream sources in PIP/PBP mode. NOTE: The feature is available only when the PIP/ PBP mode is enabled. Video Swap Select to adjust the contrast level from '0' to '100'. NOTE: The feature is available only when the PIP/ PBP mode is enabled. 68 │ Operating the monitor - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 69
KVM: When KVM USB switches, Ethernet switches together. • Prompt when KVM switches: When KVM USB switches, a message prompts user to decide whether to switch Ethernet together. • Switch Manually: When KVM USB switches, Ethernet does not switch. Manually switch Ethernet. Operating the monitor │ 69 - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 70
Audio Displays the step-by-step KVM setup guide. Follow the steps if you want to connect multiple computers to the monitor and use one setup of keyboard and mouse. Resets all USB settings to the factory preset values. Volume Speaker Reset Audio Allows you to set the volume level of speakers. Move - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 71
remain active after your last operation with the joystick. Move the joystick to adjust the slider in 1 second increment, from 5 to 60 seconds. Operating the monitor │ 71 - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 72
Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. Reset Menu • Menu Buttons: All joystick functions are locked and not changes and close the pop-up menu. Resets all OSD settings to the factory preset values. 72 │ Operating the monitor - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 73
be defaulted to On in Off Mode if Monitor is connected to Dell Latitude and Precision notebooks that support Dell Power Button Sync through USB-C. Under this configuration, the monitor USB-C charging function is always available during Off Mode. Other USB Charging Allows you to enable or disable - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 74
, such as DDC/CI, LCD Conditioning, and so on. Display Info DDC/CI Displays the monitor's current settings. DDC/CI (Display Data Channel/Command Interface) allows you to adjust the monitor settings using software on your computer. Enable this feature for the best user experience and optimum - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 75
Tag Se l fDiagnostic Reset Others Displays the firmware version of your monitor. Displays the service tag of your monitor. This string is required when you look for phone support, check your warranty status, update drivers on Dell's website, etc. Press the joystick to initiate the self-diagnostic - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 76
default settings. These are also the settings for ENERGY STAR® tests. OSD warning message When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 77
When you select the USB Switch hotkey from the Menu Launcher, the following message appears if PIP/PBP function is disabled: You will see the following message appears: NOTE: If you select Yes, the message will not appear the next time you change the Brightness setting. Operating the monitor │ 77 - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 78
the default setting of power saving features for the first time, such as Uniformity Compensation, USB-C Charging 90W, Other USB Charging, or Fast Wakeup, the following message appears: NOTE: If you select Yes for be slightly different according to the selected settings. 78 │ Operating the monitor - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 79
Mode is set to Prompt when KVM switches, the following message appears: When the monitor is under DP/HDMI input and a USB Type-C cable is connected to a notebook that supports DP Alternate Mode, if Auto Select for USB-C is set to Prompt for Multiple Inputs, the following message appears: When the - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 80
appear depending on the selected input: Activate the computer and the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal. If either USB Type-C, DisplayPort, or HDMI input is selected and the corresponding cable is - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 81
If you select Yes to reset to default settings, the following message appears: If you select Yes to reset to default settings, the following message appears: See Troubleshooting for more information. Operating the monitor │ 81 - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 82
Locking the control buttons You can lock the monitor control buttons to prevent access to the OSD menu and/ or power button. 1. Move and hold the joystick up or down or or right for about 4 seconds until a menu appears, and then select to unlock and close the pop-up menu. 82 │ Operating the monitor - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 83
and mouse connected to the monitor. a. When connecting HDMI + USB-C (data only) to computer 1 and DP + USB-C (video and data) to computer 2: NOTE: The USB Type-C connection currently supports data transfer only. Ensure that USB for HDMI is assigned to USB-C2 USB-C1 90W. and DP is assigned - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 84
NOTE: As the USB Type-C (video and data) port supports the DisplayPort Alternate Mode, there is no need to set USB for USB-C. NOTE: When connecting to different video input sources not shown above, follow the same method to make correct settings for USB to pair the ports. 84 │ Operating the monitor - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 85
and click Display settings. 2. If you have more than one monitor connected, ensure to select U3824DW. 3. Click the Display Resolution dropdown list and select 3840 x procedures: If you have a Dell desktop or laptop: • Go to www.dell.com/support, enter your service tag, and download the latest driver - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 86
are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. Tilt, swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle. NOTE: The stand is not installed at the - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 87
Slant adjust With the stand attached to the monitor, you can adjust the monitor to your desired angle with the slant adjust feature. Operating the monitor │ 87 - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 88
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Sel f-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 89
about common monitor problems you might monitor to factory settings. • Change the video resolution to the correct aspect ratio. Wavy picture or fine movement • Reset the monitor to factory settings. • Check environmental factors. • Relocate the monitor and test in another room. Troubleshooting - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 90
-on pixels Brightness problems Geometric distortion Horizontal/ vertical lines LCD screen has spots • Cycle power On-Off. • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 91
perform any troubleshooting steps. • Contact Dell immediately. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 92
. • Run the built-in diagnostics. Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the Issues of incorrect Set USB-C Prioritization to High refresh rate or Resolution. missing colors 92 │ Troubleshooting - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 93
problems Specific symptoms What you experience Possible solutions Screen image is too Image is centered on • Check the Aspect Ratio setting in smal l screen, but does not the Display menu OSD. fill entire viewing area • Reset the monitor the monitor width of the /USB DisplayPort/USB some - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 94
peripherals • Check that the connected device is can not be charged compliant with the USB-C specification. The USB Type-C upstream port (video and data) with icon supports USB 3.2 Gen2 and an output of 90 W. • Check that you use the USB Type-C cable shipped with your monitor. 94 │ Troubleshooting - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 95
to position the wireless USB receiver as far away as possible from the USB 3.2 port. Speakers specific problems Specific symptoms No sound coming from the external speakers What you experience Cannot hear any sound Possible solutions • Turn Off the monitor, unplug the monitor power cord, replug - Dell U3824DW | UltraSharp 38 Curved USB-C Hub Monitor - Users Guide - Page 96
com/regulatory_compliance. EU product database for energy label and product information sheet U3824DW: https://eprel.ec.europa.eu/qr/1361189 Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.del l.com/contactde l l. NOTE: Availability varies by country
![](/manual_guide/products/dell-u3824dw-ultrasharp-38-curved-usbc-hub-monitor-users-guide-ff2bbc8/1.png)
Dell UltraSharp 38 Curved USB-C
Hub Monitor - U3824DW
User’s Guide
Model: U3824DW
Regulatory model: U3824DWb