Dell UP3221Q Users Guide

Dell UP3221Q Manual

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  • Dell UP3221Q | Users Guide - Page 1
    Dell UltraSharp 32 HDR PremierColor Monitor-UP3221Q User's Guide Model: UP3221Q Regulatory model: UP3221Qb
  • Dell UP3221Q | Users Guide - Page 2
    . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2020 Dell Inc. All rights reserved. This product is protected by U.S. and international
  • Dell UP3221Q | Users Guide - Page 3
    Features 9 Identifying Parts and Controls 10 Front View 10 Back View 11 Bottom View 12 Monitor Specifications 14 Flat Panel Specifications 14 Resolution Specifications 16 Supported Video Modes 16 Preset Display Modes 17 Multi-Stream Transport (MST) Modes 18 Electrical Specifications
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    35 Connecting the HDMI cable 36 Connecting the DisplayPort (DP to DP) cable 37 Connecting the Thunderbolt™ 3 Active cable 37 Connecting the monitor for Thunderbolt™ Multi-Stream  Transport (MST) function 38 Connecting the USB Type-C to Type-A cable 39 Organizing Your Cables 40 Attaching the
  • Dell UP3221Q | Users Guide - Page 5
    or playback HDR content 81 Using the Tilt, Swivel, and Vertical Extension 82 Tilt, Swivel 82 Vertical Extension 83 Rotating the Monitor 83 Troubleshooting 85 Self-Test 85 Built-in Diagnostics 86 Always On USB Type-C (Thunderbolt™) Charging . . . . . 88 Firmware update 88 Common Problems 89
  • Dell UP3221Q | Users Guide - Page 6
    and Contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries. NOTE: To set up with any other stand, please refer to the respective stand setup guide for setup instructions. Display
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    Stand Base I/O Cover Monitor Hood Power Cable (Varies by Country) HDMI Cable DP Cable (DP to DP) Thunderbolt™ 3 (USB Type-C) Active Cable About Your Monitor │ 7
  • Dell UP3221Q | Users Guide - Page 8
    USB Type-C to Type-A Cable • Factory Calibration Report • Calibration and Validation Techsheet • Thunderbolt™ 3 Connection Techsheet • Quick Setup Guide • Safety, Environmental, and Regulatory Information 8 │ About Your Monitor
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    The Dell UP3221Q flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and mini LED backlight. The monitor features include: • 80.01 cm (31.5 in.) viewable area display (measured diagonally).  3840 x 2160 (16:9) resolution, plus full-screen support for
  • Dell UP3221Q | Users Guide - Page 10
    Identifying Parts and Controls Front View Label Description 1 LED indicator to display the monitor's power status. 10 │ About Your Monitor
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    and Service Tag label Cable management clips Power On/Off button Joystick Security lock slot Cable management hole Use Wall mount monitor Releases stand from monitor. Refer to this label if you need to contact Dell for technical support. To organize the cables neatly Turns the monitor on or off.
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    Stand lock feature HDMI port connector (2) DisplayPort in connector Audio-Line out Use Connect the power cable (shipped with your monitor). To lock the stand to the monitor using a M3 x 6 mm screw (screw not included). Connect your computer with HDMI cable. Connect your computer with DP cable
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    Delivery (up to 15 W,  PD 5 V/3 A), Data, and DisplayPort video signal. Thunderbolt™ 3 supports MST (Multi-Stream Transport) capable monitor. To enable MST, refer to instruction on section "Connecting the monitor for Thunderbolt™ Multi-Stream Transport (MST) function". NOTE: For Notebooks and
  • Dell UP3221Q | Users Guide - Page 14
    other USB devices. * Headphone usage is not supported for the audio line out connector. ** To pitch Pixel per inch Viewing angle Luminance output Contrast ratio UP3221Q Active matrix - TFT LCD In-Plane Switching Type 16 HDR: 1000 cd/m² • 1300 to 1 • 1,000,000 to 1 (HDR On) 14 │ About Your Monitor
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    D65. Average ΔE < 2 NOTE: Only for Adobe RGB D65 and Adobe RGB D50. HDR: ST.2084(PQ): ΔE ITP < 3.5 HLG: ΔE < 3.5 NOTE: Select Factory Reset 1 x External Colorimeter port. This port does not support standard USB devices. Border width (edge of monitor to active area) 7.6 mm (Top/Left/Right)
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    mount inverse (180°) landscape orientation as it may damage the monitor. Dell Display Manager Yes (DDM) Compatibility Security Security lock slot (cable (HDMI & DP & Thunderbolt™ 3 alternate mode) Maximum preset resolution Supported Video Modes UP3221Q 15 kHz to 135 kHz (automatic) 23 Hz to 86 Hz
  • Dell UP3221Q | Users Guide - Page 17
    .0 148.5 174.3 533.3 Sync Polarity (Horizontal /Vertical) 135.0 60.0 594.0 +/+ 88.787 59.951 241.55 +/- 27.0 24.0 74.25 +/- 54.0 48.0 148.5 +/- About Your Monitor │ 17
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    50 A (Max.) at 0°C (cold start) • 240 V: 100 A (Max.) at 0°C (cold start) * Not Support HDMI 2.0 optional specification, include HDMI Ethernet Channel (HEC), Audio Return Channel (ARC), standard for 3D format and resolutions, and standard for 4K digital cinema resolution. 18 │ About Your Monitor
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    1 x External Colorimeter port. This port does not support standard USB devices. Signal cable type • Digital: HDMI, 19 pins • Digital: DisplayPort, 20 pins • Digital: Thunderbolt™ 3, 24 pins • Universal Serial Bus: USB Type-C to Type-A NOTE: Dell monitors are designed to work optimally with the
  • Dell UP3221Q | Users Guide - Page 20
    ) 18.07 kg (39.83 lb) 11.31 kg (24.93 lb) 5.59 kg (12.32 lb) 0.80 kg (1.76 lb) 5 +/- 1.5 GU 20 │ About Your Monitor
  • Dell UP3221Q | Users Guide - Page 21
    Environmental Characteristics Model UP3221Q Compliant Standards • RoHS-compliant • BFR/PVC-free (Halogen-free) excluding external cables • Arsenic-free glass and 12,192 m (40,000 ft) (maximum) Thermal dissipation • 1,297 BTU/hour (maximum) • 239 BTU/hour (typical) About Your Monitor │ 21
  • Dell UP3221Q | Users Guide - Page 22
    (TEC) 39 W 138.37 kWh * Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor. ** Maximum power consumption with max luminance, and USB active. This document is informational only and reflects laboratory performance. Your product may perform
  • Dell UP3221Q | Users Guide - Page 23
    in the normal operation mode. When the Joystick is pressed in the Standby Mode, the following message will be displayed: Activate the computer and the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal. About Your
  • Dell UP3221Q | Users Guide - Page 24
    (n) GND ML3 (p) ML2 (n) GND ML2 (p) ML1 (n) GND ML1 (p) ML0 (n) GND ML0 (p) GND GND AUX (p) GND AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR 24 │ About Your Monitor
  • Dell UP3221Q | Users Guide - Page 25
    0TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCKCEC Reserved (N.C. on device) DDC CLOCK (SCL) DDC DATA (SDA) DDC/CEC Ground +5 V POWER HOT PLUG DETECT About Your Monitor │ 25
  • Dell UP3221Q | Users Guide - Page 26
    information about the USB ports that are available on the monitor. NOTE: This monitor is SuperSpeed USB 5/10 Gbps (USB 3.2 Gen 1/2) Type-C video requires a Type-C Alternate Mode capability computer. NOTE: To support USB Type-C Alternate Mode, please ensure the Source computer has Alternate Mode
  • Dell UP3221Q | Users Guide - Page 27
    USB Downstream Connector Pin Number 1 2 3 4 5 6 7 8 9 9-pin Side of the Connector VCC DD+ GND SSRXSSRX+ GND SSTXSSTX+ About Your Monitor │ 27
  • Dell UP3221Q | Users Guide - Page 28
    Gen 1/2) functionality requires a SuperSpeed USB 5/10 Gbps (USB 3.2 Gen 1/2)-capable computer. NOTE: The monitor's USB interface works only when the monitor is On or in the Standby mode. If you turn Off the monitor and then turn it On, the attached peripherals may take a few seconds to resume normal
  • Dell UP3221Q | Users Guide - Page 29
    on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/pixelguidelines. Maintenance Guidelines Cleaning Your Monitor CAUTION: Read and follow the Safety Instructions before cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power
  • Dell UP3221Q | Users Guide - Page 30
    other stand is bought, please refer to the respective stand setup guide for the set up instructions. CAUTION: Do not remove the monitor from the packaging box before attaching the stand. To attach the monitor stand: 1. Follow the instructions on the flaps of carton to remove the stand from the top
  • Dell UP3221Q | Users Guide - Page 31
    6. Lift the cover, as shown, to expose the VESA area for stand assembly. 7. Attach the stand assembly to the monitor. a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor. b. Press the stand down till it snaps into place. Setting Up the Monitor │ 31
  • Dell UP3221Q | Users Guide - Page 32
    8. Place the monitor upright with the protective cushion attached. NOTE: Lift the monitor carefully to prevent it from slipping or falling. CAUTION: Do not hold or lift the monitor by the colorimeter tray when moving the monitor. 32 │ Setting Up the Monitor
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    9. Tear apart the zipper die-cut in the middle of the protective cushion, then remove the protective cushion from the left and right side of the monitor. 10. Remove the cover from the monitor. Setting Up the Monitor │ 33
  • Dell UP3221Q | Users Guide - Page 34
    Attaching the Monitor Hood To install your monitor hood: 1. Take out the hood that came with the monitor. 2. Unfold the hood with the "U" channel strips on both flaps facing inwards. 34 │ Setting Up the Monitor
  • Dell UP3221Q | Users Guide - Page 35
    WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. NOTE: Do not connect all cables to the computer at the same time. To connect your monitor to the computer: 1. Turn Off your computer and disconnect the power cable. 2. Connect the HDMI/DP/Thunderbolt
  • Dell UP3221Q | Users Guide - Page 36
    Connecting the HDMI cable NOTE: The default out of factory setting in the UP3221Q is HDMI 2.0. If the monitor fails to show any content after the HDMI cable is connected, follow the procedures below to change above steps to change the HDMI format settings if necessary. 36 │ Setting Up the Monitor
  • Dell UP3221Q | Users Guide - Page 37
    the battery is drained, it may not be powered up or charged with the USB PD port of UP3221Q. • Thunderbolt™ 3 is not supported on versions of Windows prior to Windows 10. NOTE: The UP3221Q monitor ships with a USB-C Thunderbolt™ 3 Active cable. The USB-C DP cable is not included. If you are using
  • Dell UP3221Q | Users Guide - Page 38
    . To make use of this feature, your PC must support Thunderbolt™ feature. The default out of factory setting in the UP3221Q is Alternate Mode DP1.4. To set up MST connection, please use only Thunderbolt™ 3 Active cable that came with your monitor and perform the below steps: 1. Turn Off your
  • Dell UP3221Q | Users Guide - Page 39
    separately. For more information, go to: http://www.dell.com. NOTE: For information on purchasing a Thunderbolt™ monitor into a nearby outlet. 5. Turn On the monitor and the computer.  If your monitor displays an image, installation is complete. If it does not display an image, see Common Problems
  • Dell UP3221Q | Users Guide - Page 40
    6. Use the cable slot on the monitor stand to organize the cables. NOTE: The USB connection only may vary. Organizing Your Cables After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) organize all cables as shown above. 40 │ Setting
  • Dell UP3221Q | Users Guide - Page 41
    Attaching the I/O Cover Align and place the I/O Cover within the recess compartment. NOTE: Ensure that all cables pass through cable-management clip on the monitor. Setting Up the Monitor │ 41
  • Dell UP3221Q | Users Guide - Page 42
    with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set-up instructions. To remove the stand: 1. Place the monitor on a soft cloth or cushion. 2. Press and hold the stand release button. 3. Press and lift the cover latch to release and remove
  • Dell UP3221Q | Users Guide - Page 43
    remove the four screws securing the plastic cover. 4. Attach the mounting bracket from the wall mounting kit to the monitor. 5. Mount the monitor on the wall by following the instructions that comes with the wall mounting kit. NOTE: For use only with UL-listed wall mount bracket with minimum weight
  • Dell UP3221Q | Users Guide - Page 44
    . Using the Joystick Control Use the Joystick control on the rear of the monitor to make OSD adjustments. 1. Press the Joystick button to launch the OSD main menu. 2. Move the Joystick up/ off, press the button to launch the OSD main menu. See Accessing the Menu System. 44 │ Operating the Monitor
  • Dell UP3221Q | Users Guide - Page 45
    Source 2 Shortcut key/ Calibrate Now Description Select this icon to set the Input Source. Select this icon to start the color calibration process. Operating the Monitor │ 45
  • Dell UP3221Q | Users Guide - Page 46
    menu. Exit Accessing the Menu System NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear. 46 │ Operating
  • Dell UP3221Q | Users Guide - Page 47
    Icon Menu and Submenus Description Color Use Color to adjust the color setting mode. Operating the Monitor │ 47
  • Dell UP3221Q | Users Guide - Page 48
    ST.2084(PQ) L1000, H2: HDR D65 HLG L1000, User 1, User 2, DCI P3 D65 G2.4 L100 differs from DCI-P3 spec (P3 White point, 48 cd/ m2). NOTE:  (48 cd/m2). Manual HDR mode without color volume metadata allowing force selection of HDR EOTF between ST.2084 manually remove selected calibration data. Calibration
  • Dell UP3221Q | Users Guide - Page 49
    Reset Color Luminance Reset your monitor color settings to the factory settings. Luminance adjusts the luminance of the backlight. Toggle the Joystick up to increase the the preset color space. NOTE: Luminance is grayed out when Color Space is set to CAL 1 or CAL 2. Operating the Monitor │ 49
  • Dell UP3221Q | Users Guide - Page 50
    Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor. Thunderbo l t (90 W) DP HDMI 1 HDMI 2 Auto Select Select the Thunderbolt (90 W) input when you are using the Thunderbolt™ 3 connector. Press the Joystick to select the
  • Dell UP3221Q | Users Guide - Page 51
    (90 W) is only available when Auto Select is turned On. Rename Inputs Allows you to rename the input source. Reset Input Reset your monitor input settings to the factory Source settings. Display Use Display to adjust images. Aspect Ratio Adjusts the image ratio to Auto Resize, 17:9, 16
  • Dell UP3221Q | Users Guide - Page 52
    feature can make the image look sharper or softer. Toggle the Joystick up or down to adjust the sharpness from '0' to '100'. 52 │ Operating the Monitor
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    NOTE: Response time selection: 4K: • 24 Hz, 30 Hz (Response time selectable) • 48 Hz, 50 Hz (Response time not selectable) Non-4K: • 24 Hz, 30 Hz is On. NOTE: HDR must be turned On to enable input devices to output HDR signal. NOTE: When the monitor is processing HDR content, Color Space and
  • Dell UP3221Q | Users Guide - Page 54
    PBP This function brings up a window displaying image from another input source. Main Window Thunderbolt (90 W) DP HDMI 1 HDMI 2 Sub-Window Thunderbolt (90 W) DP X X HDMI 1 X HDMI 2 X 54 │ Operating the Monitor
  • Dell UP3221Q | Users Guide - Page 55
    PBP Mode Adjusts the PBP (Picture by Picture) mode to AA, AB, or Off. Press the Joystick to enable PBP mode. Operating the Monitor │ 55
  • Dell UP3221Q | Users Guide - Page 56
    PBP (Sub) Select between the different video signals that may be connected to your monitor for the PBP sub-window. Press the Joystick to select the PBP sub-window source signal. PBP Input Color Gamut (Sub) to DCI P3, BT.709, (Sub) BT.2020, sRGB, Adobe RGB, or Native. 56 │ Operating the Monitor
  • Dell UP3221Q | Users Guide - Page 57
    colorimeter. Calibrate Now Allows you to start color calibration. NOTE: Select desired calibration targets before starting calibration process. NOTE: When using a supported external colorimeter, ensure that it is plugged into the dedicated USB port before starting calibration process. Operating the
  • Dell UP3221Q | Users Guide - Page 58
    L160,  S6: Adobe RGB D50 G2.2 L160, H1: HDR10 D65 ST.2084(PQ) L1000, H2: HDR D65 HLG L1000, User 1, User 2, User 3, CAL 1, or CAL 2. NOTE: The following Color Space options under processing, Calman Ready/Calman Powered will drive the monitor's internal calibrator to the position and start the
  • Dell UP3221Q | Users Guide - Page 59
    . Validate Now Allows you to start color validation. NOTE: Select desired validation targets before starting calibration process. NOTE: When using a supported external colorimeter, ensure that it is plugged into the dedicated USB port before starting validation process. NOTE: It is recommended to
  • Dell UP3221Q | Users Guide - Page 60
    S6: Adobe RGB D50 G2.2 L160, H1: HDR10 D65 ST.2084(PQ) L1000, H2: HDR D65 HLG L1000, CAL 1*, or CAL 2*. *For targets supported by built-in calibration. Auto Allows you to set the Auto Recalibrate if ΔE2000 > 2 restore default Validation Validation settings. 60 │ Operating the Monitor
  • Dell UP3221Q | Users Guide - Page 61
    (Quarterly, Monthly, Weekly, or Daily). Allows you to set the Operation Mode to Prompt before starting session or Carry out in sleep mode. Operating the Monitor │ 61
  • Dell UP3221Q | Users Guide - Page 62
    one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese or Japanese). Auto Rotation Allows you to set the monitor Auto Rotation to On or Off. Transparency Select this option to change the menu transparency by toggling the Joystick up or down
  • Dell UP3221Q | Users Guide - Page 63
    , you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors sideby-side setup. Reset Menu • Menu Buttons: All Joystick functions (except the Power Button 4 seconds. Reset all OSD settings to the factory preset values. Operating the Monitor │ 63
  • Dell UP3221Q | Users Guide - Page 64
    Power Off mode. Other USB Charging Allows you to enable or disable USB Type-A and USB Type-C Downstream Ports charging function during monitor standby mode. NOTE: This option is only available when the USB Type-C (Upstream Port) cable is unplugged. If the USB Type-C cable is connected, Other
  • Dell UP3221Q | Users Guide - Page 65
    preset values Others Display Info Set Date and Time Displays the monitor's current settings. Set the date and time for the monitor. NOTE: Please sync the date and time when: • Setting up the monitor for the first time. • Monitor has been disconnected from power for more than 10 days. Operating
  • Dell UP3221Q | Users Guide - Page 66
    on your computer. You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of your monitor. LCD Conditioning Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to
  • Dell UP3221Q | Users Guide - Page 67
    Displays the firmware version of your monitor. Service Tag Displays the service tag serial number of your monitor. Acknowledge Allows you to set , language, and date and time. OSD Warning Messages When the monitor does not support a particular resolution mode, you will see the following message: NOTE
  • Dell UP3221Q | Users Guide - Page 68
    is activated: NOTE: The message may be slightly different according to the selected settings. When the monitor enters the Standby Mode, the following message appears: Activate the computer and wake up the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the
  • Dell UP3221Q | Users Guide - Page 69
    . NOTE: The message may be slightly different according to the connected input signal. When the monitor is under DP/HDMI input and a Thunderbolt™ 3 Active cable is connected to a notebook that supports DP Alternate Mode, if Auto Select for Thunderbolt (90 W) is enabled, the following message appears
  • Dell UP3221Q | Users Guide - Page 70
    When Factory Reset is selected, the following message appears: When Yes is selected, the following message appears: See Troubleshooting for more information. 70 │ Operating the Monitor
  • Dell UP3221Q | Users Guide - Page 71
    Maximum Resolution To set the maximum resolution for the monitor: In Windows® 7, Windows® 8 and Windows® support 4K@60 Hz, depending on your computer, complete one of the following procedures: If you have a Dell desktop or portable computer: • Go to http://www.dell.com/support, enter your service
  • Dell UP3221Q | Users Guide - Page 72
    Performing Color Calibration Perform Calibration with the built-in colorimeter to calibrate the color of your monitor. Using the OSD menu 1. Using the OSD menu, set the calibration criteria based on your preference. Then select Calibrate Now. 2. The following message appears, select
  • Dell UP3221Q | Users Guide - Page 73
    3. Calibration will start automatically. Using the Shortcut Key with video signal 1. Press the Joystick to display the shortcut keys. 2. Select the icon. 3. The following message appears, select Yes to continue the process. Operating the Monitor │ 73
  • Dell UP3221Q | Users Guide - Page 74
    4. Calibration will start automatically. Using the Shortcut Key without video signal You can perform calibration for the monitor without acquiring an input signal from the computer. 1. Press the Joystick to display the OSD menu. 2. Toggle to the Calibration menu and set the calibration
  • Dell UP3221Q | Users Guide - Page 75
    3. The following message appears, select Yes to continue the process. 4. Calibration will start automatically. NOTE: Calibration at Portrait Mode is not supported. NOTE: For detailed functionality, see Calibration. Operating the Monitor │ 75
  • Dell UP3221Q | Users Guide - Page 76
    menu 1. Using the OSD menu, set the validation criteria based on your preference. Then select Validate Now to start the validation process. 76 │ Operating the Monitor
  • Dell UP3221Q | Users Guide - Page 77
    2. The following message appears, select Yes to continue the process. 3. Validation will start automatically. Using the shortcut key with video signal 1. Press the Joystick to display the shortcut keys. 2. Select the icon. Operating the Monitor │ 77
  • Dell UP3221Q | Users Guide - Page 78
    select Yes to continue the process. 4. Validation will start automatically. Using the shortcut key without video signal You can perform validation for the monitor without acquiring an input signal from the computer. 1. Press the Joystick to display the OSD menu. 2. Toggle to the Validation menu and
  • Dell UP3221Q | Users Guide - Page 79
    3. The following message appears, select Yes to continue the process. 4. Validation will start automatically. NOTE: Validation at Portrait Mode is not supported. NOTE: For detailed functionality, see Validation. Operating the Monitor │ 79
  • Dell UP3221Q | Users Guide - Page 80
    Stopping the Validation Process You can stop the validation process at any time. 1. During validation process, press the Joystick, the following message appears. 2. Select Yes to stop the process. 80 │ Operating the Monitor
  • Dell UP3221Q | Users Guide - Page 81
    cards. Dell Graphics driver with HDR support: Refer to Dell support page to download the latest graphics driver that supports HDR playback for your PC/Notebook. Nvidia HDR capable Nvidia , e.g. Microsoft Playready™. Refer to Microsoft website for HDR support information. Operating the Monitor │ 81
  • Dell UP3221Q | Users Guide - Page 82
    bought, please refer to the respective stand setup guide for set up instructions. Tilt, Swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle. NOTE: The stand is detached when the monitor is shipped from the factory. 82 │ Operating
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    NOTE: The stand extends vertically up to 160 mm. The figure below illustrates how to extend the stand vertically. Rotating the Monitor Before you rotate the monitor, your monitor should be fully vertically extended (Vertical Extension) and fully tilted up to avoid hitting the bottom edge of the
  • Dell UP3221Q | Users Guide - Page 84
    Rotate clockwise Rotate counterclockwise 84 │ Operating the Monitor
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    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Sel f-Test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the
  • Dell UP3221Q | Users Guide - Page 86
    has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. To run the built-in diagnostics: 1. Ensure that the screen is clean (no dust particles on the surface
  • Dell UP3221Q | Users Guide - Page 87
    the display in green, blue, black, white and text screens. The test is complete when the text screen appears. To exit, press the Joystick again. Troubleshooting │ 87
  • Dell UP3221Q | Users Guide - Page 88
    in Firmware. If this is not available, go to the Dell download support site for the latest application installer (Monitor Firmware Update Utility.exe) and refer to the Firmware Update Instruction User's Guide: www.dell.com/UP3221Q If the firmware update process is not completed properly, when you
  • Dell UP3221Q | Users Guide - Page 89
    general information about common monitor problems you might encounter and monitor and test in another room. • Dell monitors are designed to work optimally with Dell supplied inbox cables. Dell does not guarantee the video quality and performance when using non-Dell cables. Troubleshooting
  • Dell UP3221Q | Users Guide - Page 90
    Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/pixelguidelines. Brightness Problems Picture too dim or too bright • Reset the monitor monitor to factory settings. • Perform monitor
  • Dell UP3221Q | Users Guide - Page 91
    Safety Related Visible signs • Do not perform any troubleshooting steps. Issues of smoke or • Contact Dell immediately. sparks Intermittent Problems Monitor • Ensure that the video cable connecting the malfunctions monitor to the computer is connected on & off properly and is secure. •
  • Dell UP3221Q | Users Guide - Page 92
    fill the entire screen The picture cannot fill the height or width of the screen • Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen. • Run the built-in diagnostics. 92 │ Troubleshooting
  • Dell UP3221Q | Users Guide - Page 93
    to output. some docking device at HDMI port, there is no video at PBP mode after the monitor is turned Off and then turned On again. When • Unplug the HDMI cable from docking device, there is no video when unplug/plug Thunderbol t ™ cable from the Notebook. Troubleshooting │ 93
  • Dell UP3221Q | Users Guide - Page 94
    the monitor. • Use the Thunderbolt™ 3 Active cable that was shipped with the monitor. • In Windows, click on the Thunderbolt™ logo in Windows system tray (located at bottom right corner of the screen). Under Approve Thunderbolt Devices, select "Always Connect" for this monitor. 94 │ Troubleshooting
  • Dell UP3221Q | Users Guide - Page 95
    after DC On/ Off, wake up from Sleep No picture is showing • Unplug/plug USB-C cable. • The monitor ships with a Thunderbolt™ 3 Active cable. This cable does not work with a USB-C DP Alt-Mode source. If possible from the SuperSpeed USB 5/10 Gbps (USB 3.2 Gen 1/2) port. Troubleshooting │ 95
  • Dell UP3221Q | Users Guide - Page 96
    instructions Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. • Online technical assistance ─ www.dell.com/support/monitors • Contacting Dell ─ www.dell
  • Dell UP3221Q | Users Guide - Page 97
    USB-C Video resolution and USB support when connecting to monitor via USB-C. Video USB Connection on host computer Upstream Cable used (Host computer to Monitor port 6) 4K (Direct connect) 4K (Daisychained) TBT3 device connected to TBT3 downstream (Monitor port 7) USB-C device connected to
  • Dell UP3221Q | Users Guide - Page 98
    Purchasing a Thunderbolt™ 3 Passive Cable Region Link https://www.de l l.com/en-us/shop/accessories/apd/a9905599 De l l Website https://www.de l l.com/en-us/shop/accessories/apd/a9905597 https://www.de l l.com/en-us/shop/accessories/apd/a9269731 US https://www.belkin.com/us/p/P-F2CD081/
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Dell UltraSharp 32 HDR PremierColor
Monitor—UP3221Q
User’s Guide
Model: UP3221Q
Regulatory model: UP3221Qb