Epson ActionPC 5500 User Manual

Epson ActionPC 5500 Manual

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  • Epson ActionPC 5500 | User Manual - Page 1
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    either express or implied, by or with respect to anything in this manual, and shall not be liable for any implied warranties of merchantability and a registered trademark of Seiko Epson Corporation. EPSON Connection is a service mark of Epson America, Inc. General notice: Other product names used
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    in this User's Guide, do not attempt to service the computer yourself. Unplug the computer and refer servicing to qualified service personnel under the following . Adjust only those controls that are covered by the operating instructions. If you plan to use the computer in Germany, observe
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    de sécurité Lire attentivement les instructions suivantes et les conserver pour les consulter en cas de besoin. Observer soigneusement tous les avertissements et directives marqués sur l'ordinateur. Ž Débrancher l'ordinateur avant de
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    Wichtige Sicherheitshinweise Bitte lesen Sie diese Sicherheitshinweise, und heben Sie sie zur späteren Verwendung auf. Beachten Sie alle Warnungen und Anweisungen, die auf dem Computer angebracht sind. Ziehen Sie das Netzkabel des Computers vor der Reinigung heraus. Verwenden Sie zur Reinigung nur
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    Ž Ziehen Sie den Computer heraus, und rufen Sie qualifiziertes Wartungspersonal, wenn eine der folgenden Bedingungen auftritt: Das Netzkabel oder der Netzstecker ist beschädigt; Flüssigkeit ist in den Computer eingetreten; der Computer wurde fallengelassen oder das Gehäuse ist beschädigt; der
  • Epson ActionPC 5500 | User Manual - Page 7
    Introduction Your new EPSON® computer is a full powered, full featured system that gives you complete access for all your business or home computer needs. And because your computer is plug and play compliant and designed to take advantage of Microsoft® Windows® 95, you'll be able to use all the
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    8KB of internal cache in the processor 512KB or lMB of onboard video memory for resolutions from 640 x 480 True Color™ support up to 1280 x 1024 with 16-color support (noninterlaced); memory expandable to 2MB Three Energy Star compliant power-saving modes for the CPU, video, and hard disk drives in
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    BIOS are contained in a flash memory device on the main system board, which you can upgrade using special software, without replacing the chip. Your computer supports shadowing of the system and video BIOS to allow BIOS routines to run from fast, 32-bit RAM instead of from the slower ROM devices
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    such as option cards, memory modules, and video memory. Chapter 5 explains how to install and remove mass storage devices. Chapter 6 contains troubleshooting tips. Appendix A lists the specifications of your computer. At the end of this manual, you'll find a glossary and an index. 4 Introduction
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    . If you need help with any software program you are using, see the documentation for that program for technical support information. Electronic Support Services If you have a modem, the fastest way to access helpful tips, specifications, drivers, application notes, DIP switch or jumper settings
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    If you are not currently a member, you are eligible for a free introductory membership as an owner of an EPSON product. This membership entitles you to: An introductory $15 credit on CompuServe Your own user ID and password A complimentary subscription to CompuServe Magazine, CompuServe's monthly
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    Feature 2 ISA and PCIExpansion Buses 3 SVGA Feature Connector 3 System and Video BIOS 3 How to Use This Manual 4 Where to Get Help 5 Electronic Support Services 5 CHAPTER 1 SETTING UP YOUR SYSTEM Choosing a Location 1-1 Setting the Voltage Selector Switch 1-2 Connecting System Components
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    Setting System Security 2-13 Determining a Password Type 2-14 Setting a Password 2-14 Deleting Your Password 2-15 Using the Anti-Virus Option 2-15 Using SETUP Defaults 2-16 Exiting SETUP 2-17 Installing System Drivers 2-17 Installing the PCI IDE Drivers 2-18 Installing Video Drivers 2-20
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    Attaching Mounting Frames to the Drive 5-12 Installing the Drive 5-13 Connecting the Power Cables 5-16 Removing a Drive From an Externally Accessible Bay 5-20 CHAPTER 6 TROUBLESHOOTING Identifying Your System 6-2 The Computer Will Not Start 6-3 The Computer Does Not Respond 6-5 Keyboard
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    APPENDIX A SPECIFICATIONS CPU and Memory A-2 Controllers A-3 Interfaces A-4 Mass Storage A-5 Keyboard A-5 Mouse A-5 SETUP Program A-6 Power Supply A-6 Option Slot Power Limits A-6 Physical Characteristics A-7 Environmental Requirements A-7 Video Resolutions and Colors A-8 Processor
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    in temperature, humidity, dust, and smoke, and avoid direct sunlight and other sources of heat. Read the "Important Safety Instructions" at the front of this manual for more information about choosing a suitable environment for your system. Also read "Working Comfortably" in Chapter 3 for guidelines
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    Setting the Voltage Selector Switch Your system is powered by a 145 Watt power supply. The power supply input voltage is controlled by a switch on the computer's back panel that may be set to 115 VAC or 230 VAC. The computer is shipped with the voltage selector switch set to 115 VAC, which is
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    Connecting System Components Use the illustrations below to locate the ports on the back of your system as you connect the keyboard, monitor, printer, and other devices. The icons on the case identify the function of each port. Caution Be sure the power is off before you connect any device to the
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    system. Your mouse drivers for Windows applications have been installed for you. If you need to install other mouse drivers, see your mouse manual for instructions. Connecting a Monitor Refer to the illustration on page 1-3 as you connect your VGA or SVGA monitor to the computer's built-in monitor
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    multimode parallel (printer) port and two serial ports. To connect a printer or other peripheral device, refer to the illustration on page 1-3 as you follow the instructions in this section. Setting Up Your System 1-5
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    Using the parallel (printer) port Follow these steps to connect a parallel device to your computer: 1. Place the parallel device and the computer so that the backs are facing you. 2. Align the connector end of the parallel cable with the printer port and plug it in. If the connector has retaining
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    Using the serial ports If you have a printer, a modem, or other device with a serial interface, you can connect it to one of the serial (RS-232C) ports. Make sure you have a cable compatible with a DB-9P connector. To connect a serial device, insert the connector into either of the two serial ports,
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    the POWER button and other features on the front panel. Caution Before you turn on your system, be sure to read "Important Safety Instructions" at the front of this manual to ensure that you have created a safe working environment. Follow these steps to turn on your system: 1. Turn on the monitor
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    your new system, although you may want to run SETUP to set the time, enable power saving features, or setup a password. See Chapter 2 for instructions. Turning Off the Computer Whenever you turn off your system, follow these steps: 1. Save your data and exit any application programs. If you are
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    1-10 Setting Up Your System
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    Chapter 2 Running SETUP and Installing Drivers If you reconfigure your system or add options, you must use a configuration program called SETUP, which is contained within your system's BIOS. SETUP lets you change the settings for your hardware configuration, security options, and power-saving
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    Exiting SETUP Installing system drivers. Starting the SETUP Program To start the SETUP program, turn on the computer and immediately press and release the Del key. This interrupts the power-on diagnostics and displays the main SETUP screen. This screen contains four windows from which you can select
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    The Utility window provides the following icons: Detect Master lets you auto detect the parameters of the master hard disk drive (see page 2-12) DetectSlave lets you auto detect parameters for a slave hard disk drive (see page 2-12) Color Set lets you choose colors you want to use for your SETUP
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    SETUP Function Keys You can use the mouse to click on a selection to highlight it and double-click on a selection to open it. You can also use the keys in the following table to perform SETUP operations. SETUP function keys Press To Move the cursor to the next or previous icon or option setting
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    The following table describes Standard options. Standard Options Option Settings Description Date Time day, month and date, year hh:mm:ss ** Sets the time and date for the computer's real-time clock; once set, you should not need to change them, unless you adjust the time for daylight savings
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    you define parameters such as your video display type, mouse support, and system boot sequence. The following table describes Advanced or SVGA monitor to the built-in monitor port, Select VGA/EGA PS/2 Mouse Support Disabled Enabled * Select Enabled if you are Using a PS/2 type mouse System Boot
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    Advanced options (continued) Option Settings System Boot Up Sequence C:, A: A:, C: * System Boot Up CPU Speed Low High * External Cache Disabled * Enabled Internal Cache Disabled Enabled * Password Checking Setup * Always Video Shadow C000, 32K Disabled Enabled * Shadow C800,16K
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    (See "Detecting Your Hard Disk Drive" on page 2-12 for instructions on using the DetectMaster and DetectSlave functions.) You can override these Note Before you select any of these options, be sure that your hard drive supports them. 1. If you have more than one IDE hard disk drive, identify
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    4. If you have a drive connected to the secondary IDE interface, select the Number of H D D/CD in 2nd connector option. 5. Select one of the following options to correspond to the drives you have connected to the secondary IDE interface. Option None HDD (+CD) IDE CD 2 HDDs Description No devices
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    Power Management options (continued) Option Settings Description Doze Mode Timeout 15 See* 30 Sec 1 Min 2 Min 4 Min 8 Min 16 Min 32 Min 64 Min 128 Min 256 Min 512 Mln Sets the time period of system (CPU) inactivity after which the system enters Doze mode Sleep Mode Timeout Disable 2 Min* 4
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    parallel and serial ports) and controllers. To avoid possible configuration problems, it is a good idea to leave these options at their sets or allows you to set the next four options; if you select Manual, you can choose your own settings for the diskette drive controller, serial ports
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    Peripheral options (continued) Option Parallel Port Mode Parallel Extended Mode Internal Speaker Sound Settings Normal * Extended Bi-dir EPP Mode ECP Mode EPP&ECP Disabled Enabled * Description Lets you select normal functioning or extended functioning for the parallel port; you can select the
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    To run auto detection, follow these steps: 1. On the Utility window, select the DetectMaster icon, The SETUP program activates auto detection to examine your master hard disk drive and record its parameters. When the process is complete, the system displays the parameters. 2. Select Yes to accept
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    Determining a Password Type You have the option of creating either a system password or a SETUP password. If you set a system password, the computer prompts you to enter it each time you turn on or reset the computer. If you set a SETUP password, the computer prompts you to enter it each time you
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    a second time, you see the following message: Password is Enabled 5. Press Enter or select OK. If you forget your password, see "Password Problems" in Chapter 6. Deleting Your Password To delete your password, follow these steps: 1. Select the Password icon, 2. Type your current password and press
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    To enable the anti-virus feature, follow these steps: 1. Select the Anti-Virus icon. 2. Select Enabled. The system displays the following message when it detects an attempt to format any cylinder, head, or sector of any hard disk drive: Format ! ! Possible VIRUS: Continue (Y/N) ? The system displays
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    When you select one of these icons from the Default window, a prompt asks you whether or not to load the selected set of values. Select Yes to load the selected values or No to keep your current values. Exiting SETUP To leave SETUP, press Esc or select the button in the upper left corner of the main
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    Installing the PCI IDE Drivers PCI IDE drivers let you take advantage of the high-speed performance available through your system's IDE interfaces for hard disk drives and other IDE devices. The PCI IDE Drivers diskette contains drivers for these programs: MS-DOS Windows 3.1 OS/2® versions 2.0 and
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    out the README file. Read the information in these files for additional instructions on installing and using the PCI IDE drivers. Running the installation program interface. To take advantage of this feature, your hard disk drive must support the ATA-2 standard and a 32-bit data path. If you need
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    based applications, the Video Drivers diskettes include utilities and video drivers. For instructions on installing them, see the README file included on the Video Drivers available, contact the EPSON bulletin board service or access the Epson America Forum on CompuServe. 2-20 Running
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    discomfort caused by repetitive motions or too much time spent in one position. If you follow the guidelines in this section, you may avoid these problems and actually increase your productivity. Using Your Computer 3-1
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    be sitting when you use your computer, it's important to have a good chair. An adjustable chair allows you to support your body in the correct position. Make sure the chair supports your lower back; the backrest should fit the curvature of your spine. To reduce fatigue, try to use a chair with
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    Adjust the height of your chair so when you are using the keyboard or mouse your upper arms are vertical and your forearms and wrists are horizontal. For good circulation, your feet should rest flat on the floor with your lower legs vertical and your knees level with your hips. You may need to use a
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    Lighting Your Workspace Appropriate lighting increases your comfort and productivity, and it's good for your eyes. Arrange your computer and light sources to minimize glare and bright reflections. Position the monitor so that any windows in the room face the sides of the monitor, not the front or
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    form good work habits, you shouldn't have to spend too much time thinking about it! Work in a relaxed, natural, upright position and let the chair support you. Your back and neck should be straight with your shoulders down and relaxed. Keep the elbows and hips bent at about a 90 degree angle
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    Backing Up Your Files To protect your data, you should backup your files often. You should also make backup copies of any diskettes that contain programs and store the copies away from your originals. Using Energy Wisely By purchasing this low-power, Energy Star compliant computer, you join a
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    option) The processor clock stops, the contents of system memory are saved, and power to all system components stops Note Some processors do not support power-saving modes; in these cases only the hard disk drive and monitor can take advantage of the power-saving feature. To resume activity when
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    read or write to the disk. Note Some hard disk drives do not support power-saving modes. Also, the delay caused by the hard disk drive returning to active mode may cause errors in some applications. If you have problems, you may want to disable the IDE Drive Power Down option in SETUP.
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    one of the following Press Pause Press Ctrl C Press Ctrl Break. If you are using another operating system, press Ctrl Alt Del; then follow the instructions on your screen. If these methods do not work, you may need to reset the computer. Note Do not turn off the computer to exit
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    Alt Del to reset the system. If you are using another operating system, press Ctrl Alt Del; then follow the instructions on your screen. If resetting the computer does not correct the problem, you probably need to turn it off and on again. Remove any diskette(s) from the diskette drive(s). Turn off
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    to start over. See "Resetting the Computer" on page 3-10. Note If you want to delete your password, you must run SETUP and follow the instructions under "Deleting Your Password" in Chapter 2. Using Your Computer 3-11
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    If you do not remember your password, see "Password Problems" in Chapter 6. Changing the Processor Speed In MS-DOS, your computer's processor can operate at two speeds: fast (the highest speed of the processor) and
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    Chapter 4 Installing and Removing Options You can enhance the performance of your computer by adding optional equipment such as option cards, system modules, and video modules, or by upgrading the processor. This chapter describes the following Removing and replacing the computer's cover Locating
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    External cache Your system also supports 128KB or 256KB of external cache memory. If cache memory wasn't installed for you at the factory and you want to increase your system's cache memory, contact your Authorized EPSON Servicer for a referral. Do not attempt to install cache chips yourself.
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    5. Remove the three screws securing the cover, as shown below. Save the screws to secure the cover again when you finish. 6. From the front of the computer, grasp the sides of the cover and pull it straight toward you until it stops, just before it reaches the front of the computer. Then lift it off
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    8. Ground yourself to the computer by touching the metal surface of the back panel. WARNING Be sure to ground yourself by touching the back panel of the computer every time you remove the cover. If you are not properly grounded, you could generate an electric shock that could damage a component when
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    Locating the Internal Components As you follow the instructions in this chapter, refer to the illustration below to locate the major components inside your computer. Installing and Removing Options 4-5
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    Locating System Board Components The illustration below shows the system board inside your computer. Use this illustration to locate jumpers and drive connectors. 4-6 Installing and Removing Options
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    information in this section to change jumper settings, if necessary. Note Any jumpers not listed in the following tables are for service purposes only. Do not change their settings. Miscellaneous jumper settings Jumper number Jumper setting Function JP28 1-2 2-3 * Clears CMOS memory (resets
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    CPU type jumper settings 4-8 Installing and Removing Options
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    CPU voltage jumper settings * Default setting depends on installed processor Cache jumper settings CPU clock jumper settings * Default setting Installing and Removing Options 4-9
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    Setting the Jumpers A jumper's setting is determined by where the jumper is placed on the pins. For example, if the desired setting is 1-2, you place the jumper over pins 1 and 2. (The artwork on the system board has a notch next to pin 1 on each set of pins.) The illustration below shows a 3-pin
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    cards are installed in your computer, you may need to remove them to access the jumpers. See "Removing an Option Card" on page 4-19 for instructions. 3. Change the jumper settings as needed. To move a jumper from one position to another, use needle-nose pliers or tweezers to pull it off its
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    SIMM sockets may not look exactly like the ones in the illustrations. If you're not sure how to install SIMMs, contact your Authorized EPSON Servicer for assistance. 4-12 Installing and Removing Options
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    SIMM sockets. 2. Remove any option cards that may be blocking your access to the SIMM sockets. (See "Removing an Option Card on page 4-19 for instructions.) 3. Position the SIMM at an angle over the empty socket, making sure the notch on the SIMM is toward the rear of the computer. Installing
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    firmly in the slot. Then tilt it upright, as shown below, guiding the hole at each end of the SIMM over the retaining post option cards you removed. (See "Installing an Option Card on page 4-16 for instructions.) 6. Replace the computer's cover as described under "Replacing the Cover" on page 4-4.
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    system board. 2. Remove any option cards that may be blocking your access to the SIMM sockets. (See "Removing an Option Card on page 4-19 for instructions.) 3. Use your fingers or a small screwdriver to carefully pull away the tabs that secure the SIMM at each end, as shown below. The SIMM falls
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    materials in case you remove it later. Adjust any switches or jumpers on the card, if necessary, before you install it. (See the option card instructions.) Also, to see if you need to change any jumpers on the system board, check the tables on page 4-7. 4-16 Installing and Removing Options
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    If you are installing a high-resolution graphics adapter card, follow the instructions below to install the adapter card; then see "Using the SVGA Feature Connector" on page 4-23 to connect the card to the SVGA feature connector
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    3. Hold the card along the top corners and guide it toward the slot, as shown below. Once the connectors reach the the Cover" on page 4-4. Then see "Post-installation Procedures" on page 4-26 for instructions on configuring your computer with your new option card. 4-18 Installing and Removing Options
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    screw. 4. Replace the computer's cover as described under "Replacing the Cover" on page 4-4. Then see "Post-installation Procedures" on page 4-26 for instructions on configuring your computer without the option card. Removing the Option Card Connector Board You may want to remove the option card
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    2. Remove the retaining screw securing the bracket on the option card connector board to the power supply. 3. Pull the board straight up and out of its socket and set it aside. Replacing the Option Card Connector Board When you are ready to replace the option card connector board, refer to the
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    cards you removed. See page 4-16 for instructions. Adding Video Memory Your computer comes with 512KB running graphics-intensive applications or for supporting high resolutions with many colors. video memory chips, contact your Authorized EPSON Servicer for assistance. Follow these steps to install
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    . 5. Repeat steps 3 and 4 to install another chip. 6. Replace any option cards you removed; see "Installing an Option Card on page 4-16 for instructions. 7. Replace the computer's cover as described under "Replacing the Cover" on page 4-4. Then see "Post-installation Procedures" on page 4-26 for
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    option card. Then follow these steps: 1. If you have not already done so, follow the instructions on page 4-16 to install the graphics adapter card in your computer. 2. Attach one end on the adapter card. (Check your graphics card manual for instructions.) Installing and Removing Options 4-23
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    re not sure how to install a processor, contact your Authorized EPSON Servicer for assistance. Follow these steps to replace a processor: 1. Use in your way, remove them. See "Removing an Option Card" on page 4-19 for instructions. 3. To open the socket, locate the handle at the base of the socket. (
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    5. Remove the replacement processor from its package and inspect the pins. If they are bent, do not install the processor. Contact your vendor for a new one. 6. Position the processor over the socket, aligning the notched corner with the extra hole on the socket, as shown below. Caution If you
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    you must run SETUP to update the computer's configuration. See Chapter 2 for instructions. Additionally, you may need to add some commands to your configuration files. See your operating system documentation and the manual that came with your optional equipment. 4-26 Installing and Removing Options
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    5-10 Page 5-12 Page 5-20 Note Before you attempt to install or remove a drive, turn off the power and detach the cables. Then follow the instructions under "Removing the Cover" in Chapter 4. Installing and Removing Drives 5-1
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    Setting the IDE Device Jumpers Before you install any IDE device, be sure to check its jumper settings. The jumpers indicate the master and slave configuration of devices connected to both of the IDE interfaces. If you have two hard disk drives, the one that contains your operating system must be
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    Installing a Hard Disk Drive in the Internal Bay This section contains instructions for installing a hard disk in the internal drive bay. It includes information on installing the hard disk drive and connecting the cables. Installing the Hard
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    2. Turn the hard disk drive so the components faceup and the connectors face left. Then place the mounting plate on the hard disk drive and align the four holes in the plate with the four holes in the drive, as shown below. The bracket on the mounting plate should be opposite the drive connectors.
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    4. Hold the drive so the mounting plate faces the externally accessible drive bays and the connectors face the back of the computer, as shown below. The two tabs at the bottom of the mounting plate should be just above the two slots in the computer case. Installing and Removing Drives 5-5
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    5. Lower the tabs into the corresponding slots in the computer case. Slide the drive in the direction of the arrow, until the hole in the bracket is aligned with the hole on top of the externally accessible drive bays. 6. Secure the mounting plate with the flathead screw provided. 5-6 Installing and
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    Connecting the Cables To connect the hard disk drive to the computer, you need to connect two cables: the IDE drive ribbon cable and a power supply cable. Follow the steps below to connect the cables: 1. Locate one of the IDE drive ribbon cables that are connected to the IDE interfaces on the system
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    3. Identify pin 1 on the drive (you may need to turn it over so you can see the artwork on the circuit board); then position the connector so the red wire is aligned with pin 1. 4. Make sure the holes in the cable connector fit over all the pins in the hard disk drive connector; then push in the
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    5. Locate one of the power supply cables that lead from the power supply. (They have multicolored wires and a plastic connector on the end.) 6. Position the power supply cable connector so that its notched corners line up with the notched corners of the power supply connector on the hard disk drive.
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    Removing a Hard Disk Drive from the Internal Bay You may need to remove a hard disk drive for service or replacement. Caution Before you remove a hard disk drive, make sure you have backup copies of all your files and programs. Follow these steps to
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    along with the four screws. 5. If you have finished installing or removing drives, replace the computer's cover, as described in Chapter 4. Then see Chapter 2 for instructions on defining your new drive configuration. Installing and Removing Drives 5-11
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    Installing a Drive in an Externally Accessible Bay This section explains how to install a drive in an externally accessible drive bay. It includes steps for the following procedures: Attaching the mounting frames to a 3.5-inch drive Installing the drive Connecting the cables. Note If you are
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    2. As shown below, place a mounting frame on one side of the drive and align it so the oval holes in the frame are positioned over the holes in the drive. Then secure the mounting frame to the drive with two screws. 3. Repeat step 2 to attach a mounting frame to the other side of the drive.
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    2. Attach one guiderail to each side of the drive (or each mounting frame, if attached), as shown below. The bracket on the guiderail should be opposite the drive connectors. Be sure the guiderails align with each other. 3. If you are installing a drive in a previously unused bay, you must remove
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    Store the faceplate and screws in a safe place; you may want to install it again later. 4. If you are installing a drive in a previously unused bay, you must remove the metal plate that covers the bay. Remove the two screws securing the plate to the front of the computer and remove the plate. Store
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    5. Align the guiderails on each side of the drive with the notches on each side of the drive bay, as shown below. 6. Slide the drive into the bay as far as it will go. 7. Secure the guiderails to the computer case with the two screws you saved in step 4. Connecting the Power Cables Follow these
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    2. Position the connector on the IDE drive ribbon cable so that the red wire aligns with pin 1 on the drive, which is always the pin nearest the 4-pin power connector. 3. Make sure the holes in the cable connector fit over all the pins; then push in the connector. Caution If you do not correctly
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    all the pins and then push in the connector. 6. If you are installing a CD-ROM drive, you need to connect the audio cable. Follow the instructions that came with your sound card to connect the audio cable to the card. If you need to install a sound card first, follow the
  • Epson ActionPC 5500 | User Manual - Page 103
    front of the drive bay. 9. If you have finished installing or removing drives, replace the computer's cover, as described in Chapter 4. Then see Chapter 2 for instructions on defining your new drive configuration. Installing and Removing Drives 5-19
  • Epson ActionPC 5500 | User Manual - Page 104
    Removing a Drive From an Externally Accessible Bay You may need to remove a drive for service or replacement. Caution Before you remove a hard disk drive, make sure you have backup copies of all your files and programs. To remove a drive from
  • Epson ActionPC 5500 | User Manual - Page 105
    3. If you are not replacing the drive, replace the metal drive bay cover with the two retaining screws, as shown below. 4. If you are not replacing the drive, you must also replace the plastic faceplate that covers the bay. Secure the faceplate to the inside of the computer's cover with its two
  • Epson ActionPC 5500 | User Manual - Page 106
    store it in a safe place. 7. If you have finished installing or removing drives, replace the computer's cover, as described in Chapter 4. Then see Chapter 2 for instructions on defining your new drive configuration. 5-22 Installing and Removing Drives
  • Epson ActionPC 5500 | User Manual - Page 107
    issues are included: Identifying your system's configuration Computer will not start Computer does not respond Keyboard problems Mouse problems Monitor problems Diskette problems Diskette drive problems Hard disk drive problems CD-ROM problems Password problems Software problems Troubleshooting 6-1
  • Epson ActionPC 5500 | User Manual - Page 108
    scanner problems Option card problems Memory module problems Controller problems External cache problems. If the suggestions here do not solve the problem, contact your Authorized EPSON Servicer for all your configuration option settings, especially the hard disk drive settings. 6-2 Troubleshooting
  • Epson ActionPC 5500 | User Manual - Page 109
    As your software application starts, it usually displays a version number on the banner screen. Also, you can check your software manual. At the MS-DOS prompt, type TYPE C: \C O N F I G. SYS and press Enter to see a , and that the OnBoard PCI IDE option in SETUP is enabled. Troubleshooting 6-3
  • Epson ActionPC 5500 | User Manual - Page 110
    may have installed option cards or drives that exceed the system's power limits. Check the power limits listed under "Option Slot Power Limits" in Appendix A. 6-4 Troubleshooting
  • Epson ActionPC 5500 | User Manual - Page 111
    respond after a reasonable length of time, press Ctrl Alt Del and follow the instructions on your screen. If that doesn't work, turn the computer off and back . You may have overloaded the power supply. See your option card manuals for the power requirements of your cards. Then check "Option Slot
  • Epson ActionPC 5500 | User Manual - Page 112
    is securely connected to the mouse port and not the keyboard port. See "Connecting a Keyboard or Mouse" in Chapter 1 for instructions. Also make sure your mouse ball is clean. Monitor Problems There is no display on the screen. Check that the monitor's power switch is on and that its power light is
  • Epson ActionPC 5500 | User Manual - Page 113
    the monitor from the back of the computer. If a white raster screen appears on the monitor, the problem is not in the monitor. The power light is on, but you still do not see anything on the the wall outlet and turn it on. If the light turns on, your monitor may be faulty. Troubleshooting 6-7
  • Epson ActionPC 5500 | User Manual - Page 114
    Appendix A Specifications This appendix describes the following Computer specifications Video resolutions and colors Processor upgrades Drive option information DMA assignments Hardware interrupts System memory map System I / O address map Connector pin assignments Tested operating environments
  • Epson ActionPC 5500 | User Manual - Page 115
    Video RAM 512KB or lMB DRAM on system board; expandable to 2MB using additional 512KB, 40-pin, SOJ flat pack video DRAM chips Shadow RAM Supports shadowing of system and video BIOS ROM into RAM; video shadowing selectable in SETUP program A-2 Specifications
  • Epson ActionPC 5500 | User Manual - Page 116
    Chipset Video Diskette At least 8KB of internal cache in the processor; supports 128 or 256KB of external cache with 32K x 8, 20ns or faster cycles Trident 9440AGI high-performance PCI local bus GUI accelerator controller supports resolutions up to 1024 x 768 in 256 colors with lMB of DRAM; 1280
  • Epson ActionPC 5500 | User Manual - Page 117
    drives cannot be connected to the same channel as hard disk drives; BIOS provides hard disk auto-detection and enhanced IDE functions, and supports PIO modes 0-4 Energy Star compliant video interface for fixed or multifrequency monitor built into system board; 15-pin, D-shell connector One standard
  • Epson ActionPC 5500 | User Manual - Page 118
    Option slots Speaker Connector card with four 16-bit I/O expansion slots (two are shared); three ISA compatible (8.33 MHz bus speed), one PCI compatible (25/33 MHz bus speed) Internal Mass Storage Diskette drive types Hard disk drive types Other devices Internal mount: One 3.5-inch wide, one-inch
  • Epson ActionPC 5500 | User Manual - Page 119
    SETUP Program System security Virus protection Stored in ROM; accessible by pressing Del during boot Password available for system boot or for access to SETUP program Detects when an attempt is made to write to the boot sector of a hard disk drive or to format a cylinder, head, or sector of a hard
  • Epson ActionPC 5500 | User Manual - Page 120
    Physical Characteristics Environmental Requirements Specifications A-7
  • Epson ActionPC 5500 | User Manual - Page 121
    Upgrades The computer's processor can be upgraded by replacing the existing processor with a faster one. The following table lists supported processors and voltages. Supported processors When you replace the processor, you need to check the settings of a number of jumpers. See "Changing the
  • Epson ActionPC 5500 | User Manual - Page 122
    Information for Qualified Hard Disk Drives The following table lists parameters for hard disk drives qualified for use in your computer. Hard disk drive parameters Specifications A - 9
  • Epson ActionPC 5500 | User Manual - Page 123
    IDE hard disk drive jumper settings DMA Assignments A-10 Specifications
  • Epson ActionPC 5500 | User Manual - Page 124
    Hardware Interrupts System Memory Map Specifications A-11
  • Epson ActionPC 5500 | User Manual - Page 125
    System I/O Address Map A-12 Specifications
  • Epson ActionPC 5500 | User Manual - Page 126
    System I/O address map (continued) Connector Pin Assignments Parallel port connector pin assignments (CN1 3) Specifications A-13
  • Epson ActionPC 5500 | User Manual - Page 127
    Serial port connector pin assignments (CN11 and CN12) Tested Operating Environments Although your system will run most software applications, the following operating environments have been tested for compatibility with your system. Microsoft MS-DOS 3.3 and later Novell NetWare* 3.12 and 4.1 Novell
  • Epson ActionPC 5500 | User Manual - Page 128
    Glossary Address The location where information is stored in a computer's memory. ATA-2 AT Attachment. A drive interface that provides high speed and high capacity data transfer. BIOS Basic Input/Output System. Routines in ROM (Read Only Memory) that handle the transfer of information in your
  • Epson ActionPC 5500 | User Manual - Page 129
    devices that operate at different speeds, and isolate peripheral hardware from software. CPU Central Processing Unit. The primary device that interprets instructions, performs tasks, keeps track of stored data, and controls input and output operations. See also Processor. Device A piece of computer
  • Epson ActionPC 5500 | User Manual - Page 130
    ECP Extended Capabilities Port. The parallel port mode in your computer that provides bidirectional signals for the parallel port and includes other enhanced functions. EPP Enhanced Parallel Port. The parallel port mode in your computer that provides bidirectional signals for the parallel port and
  • Epson ActionPC 5500 | User Manual - Page 131
    IDE Integrated Drive Electronics. A type of interface in which the controller is on the drive instead of on a controller card. Interface A physical or software connection used to transmit data between equipment or programs so they can work with each other. Interlaced A method of scanning a video
  • Epson ActionPC 5500 | User Manual - Page 132
    Jumper A small movable plug that connects two pins on a device's circuit board. Jumpers alter the operation of a particular function. LBA Logical Block Address. A method of accessing large-capacity hard disk drives, which lets you transfer data in blocks instead of individual sectors or clusters.
  • Epson ActionPC 5500 | User Manual - Page 133
    Option card A circuit board you can install inside the computer to provide additional capabilities, such as a modem or an additional I/O port. Option cards plug directly into option slots so you don't have to alter a computer's circuitry to enhance your system. Parallel An interface that transmits
  • Epson ActionPC 5500 | User Manual - Page 134
    Processor A small CPU on one semiconductor chip. See also CPU. RAM Random Access Memory. The area of the computer's memory used to run programs and store data while you work. All data in RAM is erased when you turn off or reset the computer. Real-time clock A battery-powered clock inside the
  • Epson ActionPC 5500 | User Manual - Page 135
    resolutions up to 1280 x 1024 in 256 colors with 2MB of video memory and a compatible monitor. True Color A VGA feature that supports 24-bits-per-pixel color, which lets your VGA interface display 16.8 million colors. The screen image looks more like a photograph than a traditional computer image
  • Epson ActionPC 5500 | User Manual - Page 136
    Video adapter card A circuit board that can be installed in one of the computer's option slots to control the way a monitor displays text and graphics. Write-protect To protect the data on a diskette from being changed by setting the write-protect switch on a 3.5-inch diskette or by placing a write-
  • Epson ActionPC 5500 | User Manual - Page 137
    10 Glossary
  • Epson ActionPC 5500 | User Manual - Page 138
    Anti-virus option, see Virus protection Application programs compatibility, A-14 problems, 6-12-13 requiring slow speed, 3-12 ATA-2 compatible, 4-6 SIMM sockets, 4-6, 4-12 Battery, 2-1, A-3 BBS, see Bulletin board service Beep, disabling, 2-12 Bidirectional mode, 2-12 BIOS, Intro-4, 2-1, 6-2, A-2,
  • Epson ActionPC 5500 | User Manual - Page 139
    diskette drive, 2-11, 4-6, A-3 hard disk drive, 4-6, A-4 keyboard, 4-6 problems, 6-16 SVGA, 2-20, A-3 video, 4-6 Coprocessor, math, A-3 Copy-protected +, 3-12 Ctrl Alt -,3-12 Ctrl Alt Del, 3-10,6-5 Cursor, 2-4 Customer support, Intro-5-6 D Date, system, 2-5 DB-9P connector, 1-7 Default window, 2-16
  • Epson ActionPC 5500 | User Manual - Page 140
    2-12, A-4 EIDE, see IDE Electric shock, 1-7, 4-4 Electrical outlet, 1-6-7 Electrical power source, 1-2 Electromagnetic field, 1-1 Electronic support services, Intro-5 Energy Star, Intro-2, 3-6-7, 6-6-7, A-2, A-4 Energy, conserving, 3-6 Enhanced Integrated Drive Electronics, see IDE Enhanced Parallel
  • Epson ActionPC 5500 | User Manual - Page 141
    11 formatting 6-10 installing, 5-3-9, 5-12-19 jumpers, 5-2, 5-12, 6-9, A-10 light, 1-8-9 master, 2-5, 2-8-9, A-10 mounting frames, 5-12 parameters, 2-8, A-9 problems, 6-9-11 removing, 5-10-11, 5-20-22 SETUP options, 2-5, 2-8, 2-12 slave, 2-5, 2-8-9, A-10 sleep mode, 3-7, 6-10, 6-13, A-2, A-4 suspend
  • Epson ActionPC 5500 | User Manual - Page 142
    2-6 Keys, SETUP function, 2-4 L LEA mode, 2-19 Lighting workspace, 3-4 Lights, see Indicator lights Lithium battery, 2-1, A-3 Location, choosing, 1-1 Lockup problems, 6-5 Logical block address, see LBA mode Low processor speed, 3-12, A-2 M Mass storage, Intro-2, A-5 Master drive, see Hard disk drive
  • Epson ActionPC 5500 | User Manual - Page 143
    Numeric coprocessor, A-3 Numeric keypad, 3-12, 6-6 O Online support, Intro-5-6 Operating environments, tested, A-14 Operating system diskette, 6-3 cards connector board, 4-5-6, 4-19-21 installing, 4-16 power limits, 6-5, A-6 problems, 6-14-15 removing, 4-19 VESA, A-5 Option slots ISA, Intro-2, 4-16
  • Epson ActionPC 5500 | User Manual - Page 144
    Serial ports S Safety instructions, iii-vi, 1-1, 3-l-5 Scanner, 6-13 SCSI cards, Intro-3 Security window, 2-13 Serial number, 6-2 Serial ports configuring, 2-11 connecting, 1-5, 1-7 controller, A-4 location, 1-3 pin assignments, A-14 problems, 6-13 setup options, 2-11 Service, Intro-5 SETUP program
  • Epson ActionPC 5500 | User Manual - Page 145
    options, 2-7 SIMMs configuration, 4-12 installing, 4-11-14 location, 4-5-6 problems, 6-5, 6-15 removing, 4-15 specifications, A-2 Slave drive, see Hard 5-1, A-5 Technical support, Intro-5-6 Temperature requirements, 1-1, A-7 Time, system, 2-5 Timeout options, 2-10 Troubleshooting, 6-1-16 Turning off
  • Epson ActionPC 5500 | User Manual - Page 146
    Video BIOS, Intro-3 colors, A-3 connector, 1-3-5, A-4 controller, Intro-2, 2-20, A-3 drivers, 2-18, 2-20 jumper settings, 4-9 port, 1-3-5, A-4 problems, 6-6-7 resolutions, A-3, A-8 sleep mode, 3-7, 6-6, A-2 SOJ DRAM Chips, 4-21 Video memory, Intro-2 installing 4-21-22 location, 4-5-6 requirements
  • Epson ActionPC 5500 | User Manual - Page 147
    10 Index
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