Epson KDS Expansion Box KD-IB01 KDS Troubleshooting Guide - KDS Utility Window
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- Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 1
-38-URM-006 KDS Utility (Windows) Troubleshooting Guide About this Guide This document is intended for users of the EPSON KDS System that are experiencing issues with the KDS Configuration Utility. Common issues and their causes are outlined. Troubleshooting steps and potential solutions and/or work - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 2
Logical Network...6 2.4. Windows Firewall is blocking traffic...9 2.4.1. Turning off Windows Firewall Manually (Windows 10 10 2.4.2. Allowing the Utility through the Firewall 11 3. KDS Devices 23 Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 2 of 23 111-38-URM-006 R2.50 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 3
1. Overview This is a troubleshooting guide that can be consulted if the Epson KDS Configuration Utility (Windows) does not work as expected. If the troubleshooting suggestions are performed and the issue is not resolved then Epson should be contacted for technical support. 1.1. Terminology KDS - - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 4
of the printer or at the back of the KDS Box. KDS Printer KDS Box (back side) Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 4 of 23 111-38-URM-006 R2.50 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 5
wirelessly. Check that the KDS devices are connected to the same Wi-Fi router (via Ethernet cable). Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 5 of 23 111-38-URM-006 R2.50 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 6
to see/modify, for example the wired connection (note: your network connections will most likely look different): Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 6 of 23 111-38-URM-006 R2.50 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 7
network. Scroll down until you see the IP Settings and Properties: Click Edit to change as required. Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 7 of 23 111-38-URM-006 R2.50 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 8
document: KDS Network Requirements-User Manual Please note: Whenever any network router settings, network connection or hardware changes, please restart the KDS Utility to ensure proper functioning of the app. Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 8 of 23 111-38 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 9
. In this case you can either make firewall changes manually (if needed) or completely switch off the Windows firewall (please consult your IT department prior to making this decision), see next page. Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 9 of 23 111-38-URM-006 R2 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 10
Manually (Windows 10): 1) Click the start button and type "firewall" 2) Click on "Windows Defender Firewall" that comes up on top. 3) Note which kind of network you are currently connected to: Domain, Private or Guest/Public. Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 11
Firewall 1) In the Windows Defender Firewall, click on "Allow an app or feature through Windows Defender Firewall" Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 11 of 23 111-38-URM-006 R2.50 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 12
. 3) Click the "Browse..." button and find the KDS Utility application "kds.exe". 4) Click "Open" and then "Add" Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 12 of 23 111-38-URM-006 R2.50 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 13
on and has the proper network connection. For details, refer to section 2: Unable to Discover KDS device(s) . Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 13 of 23 111-38-URM-006 R2.50 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 14
the device and then click "Attached to POS" under Configuration: Your selected master device does not support KDS function. The device selected as master device is not a KDS device. Select a different : F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 14 of 23 111-38-URM-006 R2.50 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 15
Settings. The POS type must be specified. Go to "Site Wide Settings" and select one under Configuration: Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 15 of 23 111-38-URM-006 R2.50 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 16
device with name and IP address does not have a valid display assigned to it. Please assign one by following the above instructions. Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 16 of 23 111-38-URM-006 R2.50 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 17
": If there is no tile available, add one on the Tiles tab, by clicking on the "+" icon: Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 17 of 23 111-38-URM-006 R2.50 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 18
. De-select the "Is Expeditor" switch for at least one station on the Displays tab under Configuration: Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 18 of 23 111-38-URM-006 R2.50 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 19
retry. The utility will notify when it is done (successful) or when there is a problem which can show the following errors: 5.1. Error/Status messages The following table shows each message Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 19 of 23 111-38-URM-006 R2.50 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 20
No user action is required. The firmware update failed. This can happen due to network connection problems or due to other reasons. Please reboot (toggle the power) the device and try again. . Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 20 of 23 111-38-URM-006 R2.50 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 21
is still active. This process must be ended manually before KDS Utility can start up again: (1) Right-click on the task bar at the bottom. Select "Task Manager". The Windows Task Manager will show. Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 21 of 23 111-38-URM-006 R2 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 22
(2) On the Processes tab, search for "KDS Configuration Utility" and right click on it. Select "End Task": Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 22 of 23 111-38-URM-006 R2.50 - Epson KDS Expansion Box KD-IB01 | KDS Troubleshooting Guide - KDS Utility Window - Page 23
firewall. This can also be caused by corporate policies that might be enforced by yout IT department. Form: F-730-028 v1.00 KDS Utility (Windows) Troubleshooting Guide Page 23 of 23 111-38-URM-006 R2.50
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KDS Utility (Windows)
Troubleshooting Guide
Page 1 of 23
111-38-URM-006
R2.50
Form: F-730-028 v1.00
EPSON is a registered trademark and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. All other
product and brand names are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all
rights in these marks. Copyright 2022 Seiko Epson Corporation.
111-38-URM-006
KDS Utility (Windows)
Troubleshooting Guide
About this Guide
This document is intended for users of the EPSON KDS System that are experiencing
issues with the KDS Configuration Utility.
Common issues and their causes are
outlined.
Troubleshooting steps and potential solutions and/or work-arounds are also
provided.
Issues specific to hardware, networking and other devices outside the scope
of the Configuration Utility are covered in accompanying documentation.