Epson KDS Expansion Box KD-IB01 KDS User Manual - Troubleshooting
Epson KDS Expansion Box KD-IB01 Manual
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- Epson KDS Expansion Box KD-IB01 | KDS User Manual - Troubleshooting - Page 1
111-38-URM-005 KDS Troubleshooting User Manual EPSON is a registered trademark and EPSON Exceed Your Vision is a registered logomark of Seiko in these marks. Copyright 2022 Seiko Epson Corporation. Form: F-730-028 v1.00 KDS Troubleshooting User Manual Page 1 of 17 111-38-URM-005 R2.50 Trademarks - Epson KDS Expansion Box KD-IB01 | KDS User Manual - Troubleshooting - Page 2
Network Connection is Lost 15 7. Multi-Station - Update is Done 16 Appendix A - Supplemental Documentation 17 Appendix B - Supplemental Documentation 17 Appendix C - Epson Technical Support 17 Form: F-730-028 v1.00 KDS Troubleshooting User Manual Page 2 of 17 111-38-URM-005 R2.50 Trademarks - Epson KDS Expansion Box KD-IB01 | KDS User Manual - Troubleshooting - Page 3
troubleshooting guide that can be consulted if the Epson KDS does not work as expected. If the troubleshooting suggestions are performed and the issue is not resolved then Epson should be contacted for technical support KDS Troubleshooting User Manual Page 3 of 17 111-38-URM-005 R2.50 Trademarks - Epson KDS Expansion Box KD-IB01 | KDS User Manual - Troubleshooting - Page 4
an unconfigured state with no parser selected. Solution: The KDS needs to be configured using the KDS Configuration Utility. Form: F-730-028 v1.00 KDS Troubleshooting User Manual Page 4 of 17 111-38-URM-005 R2.50 Trademarks - Epson KDS Expansion Box KD-IB01 | KDS User Manual - Troubleshooting - Page 5
available for your particular POS. The latest parsers are bundled with the latest version of the KDS Configuration Utility. Form: F-730-028 v1.00 KDS Troubleshooting User Manual Page 5 of 17 111-38-URM-005 R2.50 Trademarks - Epson KDS Expansion Box KD-IB01 | KDS User Manual - Troubleshooting - Page 6
.0.0 16-bit block 192.168.0.0 End address 10.255.255.255 172.31.255.255 192.168.255.255 Form: F-730-028 v1.00 KDS Troubleshooting User Manual Page 6 of 17 111-38-URM-005 R2.50 Trademarks - Epson KDS Expansion Box KD-IB01 | KDS User Manual - Troubleshooting - Page 7
settings are being provided properly by the DHCP server and that the KDS is properly connected to the network. Form: F-730-028 v1.00 KDS Troubleshooting User Manual Page 7 of 17 111-38-URM-005 R2.50 Trademarks - Epson KDS Expansion Box KD-IB01 | KDS User Manual - Troubleshooting - Page 8
data within the chit. Please download the Archived Receipts from the KDS station printer/controller and take a picture of the display and contact Epson for support. Form: F-730-028 v1.00 KDS Troubleshooting User Manual Page 8 of 17 111-38-URM-005 R2.50 Trademarks - Epson KDS Expansion Box KD-IB01 | KDS User Manual - Troubleshooting - Page 9
to a certain type of chit or data within the chit. Please download the Archived Receipts from the KDS station printer/controller and contact Epson for support. Form: F-730-028 v1.00 KDS Troubleshooting User Manual Page 9 of 17 111-38-URM-005 R2.50 Trademarks - Epson KDS Expansion Box KD-IB01 | KDS User Manual - Troubleshooting - Page 10
that the bump bar is indeed supported by the Epson KDS and that the template is supported. 4.2. Prep Station - Touchscreen unable to bump an order/item Troubleshooting Steps: ▪ Verify that the . Form: F-730-028 v1.00 KDS Troubleshooting User Manual Page 10 of 17 111-38-URM-005 R2.50 Trademarks - Epson KDS Expansion Box KD-IB01 | KDS User Manual - Troubleshooting - Page 11
not connected to the KDS device. ▪ Verify that the touchscreen model is indeed supported by the Epson KDS. ▪ Run the on-screen touchscreen calibration and ensure it is reacting to screen presses. Form: F-730-028 v1.00 KDS Troubleshooting User Manual Page 11 of 17 111-38-URM-005 R2.50 Trademarks - Epson KDS Expansion Box KD-IB01 | KDS User Manual - Troubleshooting - Page 12
5. Station not Printing 5.1. Master printer not printing the POS chit Troubleshooting Steps: ▪ Verify that the printer has paper and the cover is closed. ▪ is selected for the Master printer: Form: F-730-028 v1.00 KDS Troubleshooting User Manual Page 12 of 17 111-38-URM-005 R2.50 Trademarks - Epson KDS Expansion Box KD-IB01 | KDS User Manual - Troubleshooting - Page 13
5.2. Station printer not printing label on bump Troubleshooting Steps: ▪ Verify that the printer has paper and the cover is closed. ▪ Looking at the on Bump" and/or Print Tile on Bump" checkboxes: Form: F-730-028 v1.00 KDS Troubleshooting User Manual Page 13 of 17 111-38-URM-005 R2.50 Trademarks - Epson KDS Expansion Box KD-IB01 | KDS User Manual - Troubleshooting - Page 14
5.3. Master printer not printing label on bump Troubleshooting Steps: ▪ Verify that the printer has paper and the cover is closed. ▪ Looking at selecting the "Print Tile on Bump at POS" checkbox: Form: F-730-028 v1.00 KDS Troubleshooting User Manual Page 14 of 17 111-38-URM-005 R2.50 Trademarks - Epson KDS Expansion Box KD-IB01 | KDS User Manual - Troubleshooting - Page 15
cannot communicate with the Master printer the following message will be displayed: Troubleshooting Steps: ▪ Check the KDS device network cable - ensure it is not in the KDS Network Requirements manual. Form: F-730-028 v1.00 KDS Troubleshooting User Manual Page 15 of 17 111-38-URM-005 - Epson KDS Expansion Box KD-IB01 | KDS User Manual - Troubleshooting - Page 16
order contents will revert back to that screen and also cause this message to appear. This message should not appear during regular operation. Troubleshooting Steps: ▪ Check all network cabling for any loose connections or faulty wiring. ▪ Verify the network meets the KDS requirements as outlined in - Epson KDS Expansion Box KD-IB01 | KDS User Manual - Troubleshooting - Page 17
understanding of the problem and the KDS installation. The following support form should be completed: ▪ KDS Support Form_v1.1.xlsx Appendix C - Epson Technical Support Epson APS (Advanced Product Support) contact # is (562)276-1314. Form: F-730-028 v1.00 KDS Troubleshooting User Manual Page 17 of
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KDS Troubleshooting
User Manual
Page 1 of 17
111-38-URM-005
R2.50
Form: F-730-028 v1.00
EPSON is a registered trademark and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. All other
product and brand names are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all
rights in these marks. Copyright 2022 Seiko Epson Corporation.
111-38-URM-005
KDS Troubleshooting
User Manual