Epson SureColor F10070H Warranty Statement

Epson

®

SureColor

®

F10070H

Important Information

Contact your sales representative for product installation.

The product must be installed by an Epson authorized

installer. Damage to the product from unauthorized

installation will not be covered by your Epson warranty. To

download software and drivers specifically for your printer,

visit:

■

https://epson.com/support/f10070h

(U.S.)

■

https://epson.ca/support/f10070h

(Canada)

You can also view user manuals, get FAQs, or contact Epson.

Epson Preferred Limited Commercial

Warranty Program for the Epson

SureColor F10070H Series Printers

Welcome and Congratulations

Congratulations on your purchase of the Epson SureColor F10070H Series

printer. Your printer is designed to provide consistent high-quality output in

the dye sublimation printing environment. To ensure your complete

satisfaction with its performance, Epson is pleased to include the Epson

Preferred Limited Commercial Warranty described in this document.

Note: Your printer is designed to use UltraChrome

®

DS ink and delivery

systems. Any damage caused by the use of other inks or ink delivery systems,

will not be covered under this warranty.

Any damage due to installation by anyone other than an Epson-authorized

installer is not covered by this warranty.

This limited warranty includes priority toll-free technical phone support and

other services as noted under “Terms and Conditions—Limited Warranty for

Commercial Products.” Should you have a question or experience a problem

with your printer, simply call the exclusive Epson toll-free number and select

the technical support option as described in this booklet. Please have your

serial number available for the technical support specialist. Since it’s an

exclusive number, your call will be answered promptly.

Important Notice: This limited warranty contains important legal terms and

conditions, including an arbitration provision. Please review carefully.

Once again, congratulations and welcome to the Epson Family.

For Epson Technical Support

Follow these easy steps to obtain technical support.

1.

Have your serial number available: ___________________________

2.

Call toll-free (888) 377-6611 or call (562) 276-1305 (U.S. and Canada).

3.

Follow the voice prompt instructions.

4.

Be prepared to work with the Technical Support Specialist to diagnose the

problem.

Operating hours: Currently Monday through Friday, 6

AM

to 6

PM

, Pacific

Time (subject to change without notice).

Terms and Conditions—Limited Warranty for

Commercial Products

A.

What Is Covered:

Epson America, Inc. (“

Epson

”) warrants to the first

end-user customer that the Epson SureColor F10070H Series Printer

(“

Printer

” or “

Product

”) covered by this limited warranty statement, if

purchased and used in the United States, Canada, or Puerto Rico, will

conform to the manufacturer’s specifications and will be free from defects

in workmanship and materials for either (1) a period of ninety (90) days

from the date of original purchase, (2) 24,600,000 carriage passes, or

(3) replacement of a maximum of one print head, whichever occurs first

(“

Warranty Period

”). This warranty is not transferable. Epson also

warrants that the consumable ink included with the Printer will perform to

the manufacturer’s specified usage. The warranty for the ink shipped with

the Printer may expire before the expiration of the limited warranty for the

Printer.

B.

What Epson Will Do To Correct Problems:

Should your Epson

SureColor F10070H Series Printer prove defective during the Warranty

Period, please call the toll-free Epson Preferred support line identified in

this booklet. This line will be answered during Epson’s regular support

hours (currently, 6:00

AM

to 6:00

PM

, Pacific Time, Monday through

Friday—subject to change). When you call, please be prepared to provide

the service technician with proof of purchase information including the

unit serial number and original date of purchase. You may also need to

provide proof of purchase if warranty coverage cannot be verified by the

serial number. An Epson service technician will work with you to try to

resolve the problem. If service is required, the on-site service program may

be utilized. The technician will provide additional instructions about the

program at the time this service is being set up. At its sole discretion, Epson

may instead elect to perform exchange service. For more details, please see

“On-Site Response” and “Printer Exchange.” When service involves the

exchange of a unit or its parts, the items replaced become the property of

Epson. Replacement items assume the remaining Warranty Period of the

original Product. Parts and Printers exchanged may be new or

remanufactured to Epson standards.

C. On-Site Response:

If Epson determines that a warranted hardware defect

requires repair, Epson may elect to use on-site service. If this is the case,

and if Epson determines that you are within Epson’s on-site service

territory, an Epson-authorized servicer will be contacted to make the repair

at your facility. Epson will usually dispatch repair parts and a technician to

your location for the next business day if determination that repair is

required occurs prior to 1:00

PM

Pacific Time. If that determination is

made after 1:00

PM

Pacific Time, dispatch will usually be for the second

business day. An adult must be available to accept the parts delivery and be

present at all times while a technician is on-site. Epson’s shipment of

service parts does not guarantee that replacement is required.

D. Printer Exchange:

Epson may, at its sole discretion, elect to replace a

Printer that for whatever reason appears to require repair due to a

warranted hardware defect. Under these rare circumstances, Epson will

replace the Printer with the same or a comparable Printer refurbished to

the Epson standard of quality. (The replacement Printer will not include

promotional materials, accessories, stands, documentation, manuals,

software, or cables.) You must be able to receive, unpack, and install the

replacement Printer, and prepare the defective Printer for return shipment

by following the procedures described in the online

User’s Guide

or

documentation provided by Epson. The repacked defective Printer will be

picked up by a carrier designated by Epson. If the defective Product is not

returned within seven (7) business days of receipt of the replacement

Printer, you will be invoiced at the price of the replacement Printer. If the

Product is returned damaged because you have not properly packed or

shipped it, you will be billed for the damage. It is your responsibility to

unpack, reinstall optional components, and set up the exchange Printer at

your location. Epson does not cover damage caused by improper

installation.

E.

What This Warranty Does Not Cover:

1.

Standard Exclusions:

a)

Any damage caused by misuse, abuse, improper installation, or

neglect; disasters such as fire, flood, or lightning; or improper

electrical currents, software, or interaction with non-Epson products.

b)

Any damage caused by using inks or ink delivery systems other than

the Epson UltraChrome DS ink system for which the Printer was

designed.

c)

Any damage caused by using unsuitable media or garments (see your

online

User’s Guide

for details).

d)

Any damage caused by, or any service for, third-party software,

applications, parts, components, or peripheral devices added to the

Product after its shipment from Epson, such as dealer or user-added

boards, components, or cables.

Epson SureColor F10070H Warranty Statement

Epson SureColor F10070H Manual

Epson SureColor F10070H manual content summary: