Epson SureColor P20000 Production Edition User Manual
Epson SureColor P20000 Production Edition Manual
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- Epson SureColor P20000 Production Edition | User Manual - Page 1
Epson SureColor® P10000/P20000 User's Guide - Epson SureColor P20000 Production Edition | User Manual - Page 2
- Epson SureColor P20000 Production Edition | User Manual - Page 3
SureColor P10000/P20000 User's Guide 9 Introduction to Your Printer...10 Printer Features ...10 Optional Equipment and Replacement Parts 11 Notations Used in the Documentation 11 Printer Part Locations...11 Product Parts - Front and Inside ...12 Product 38 Available Epson Papers ...39 - Epson SureColor P20000 Production Edition | User Manual - Page 4
Windows 100 Checking Print Status - Windows 102 Saving, Sharing, and Customizing the Printer Settings 102 Saving and Sharing Print Settings - Windows 102 Saving and Sharing Media Settings - Windows 104 Editing Print Setting Displays - Windows 105 Selecting Default Print Settings - Windows 107 - Epson SureColor P20000 Production Edition | User Manual - Page 5
128 Using the Control Panel Menus...130 Accessing the Printer's Menus ...130 Maintenance Menu Settings...130 Paper Menu Status with OS X 146 Purchase Epson Ink Cartridges and Maintenance Boxes 147 Ink Check...154 Checking the Nozzles Using the Product Control Panel 154 Checking the Nozzles Using - Epson SureColor P20000 Production Edition | User Manual - Page 6
Print Head Manually Using the Product Control Panel 164 Maintenance...166 Cleaning Your Product ...166 Cleaning Product ...184 Moving the Product Short Distances 184 Moving the Product Long Distances 185 Solving Problems ...187 Product Status Messages ...187 Solving Printer Problems...193 Printer - Epson SureColor P20000 Production Edition | User Manual - Page 7
Interface Specifications ...214 Safety and Approvals Specifications 214 Notices ...215 Important Safety Instructions...215 General Product Safety Instructions 215 Ink Cartridge Safety Instructions 217 FCC Compliance Statement...218 Open Source Software License ...219 Trademarks ...228 Copyright - Epson SureColor P20000 Production Edition | User Manual - Page 8
- Epson SureColor P20000 Production Edition | User Manual - Page 9
SureColor P10000/P20000 User's Guide Welcome to the SureColor P10000/P20000 User's Guide. For a printable PDF copy of this guide, click here. 9 - Epson SureColor P20000 Production Edition | User Manual - Page 10
printer and this manual. Printer Features Notations Used in the Documentation Printer Part Locations Printer Features The Epson SureColor P10000/P20000 Series printers include these special features: High productivity up to 2400 x 1200 dpi • Supports variable-sized droplet technology as small as - Epson SureColor P20000 Production Edition | User Manual - Page 11
Replacement printer cutter blade 1-year extended Epson Preferred Plus service plan 2-year extended Epson Preferred Plus service plan to Your Printer Printer Part Locations Check the printer part illustrations to learn about the parts on your printer. Product Parts - Front and Inside Product Parts - Epson SureColor P20000 Production Edition | User Manual - Page 12
Product Parts - Front and Inside Front 1 Head maintenance cover 2 Ink cartridge covers 3 Support bar 4 Caster 5 Maintenance box covers 6 Paper basket 7 Poster board support 8 Control panel 9 Alert light 10 Roll paper cover 11 Front cover 12 - Epson SureColor P20000 Production Edition | User Manual - Page 13
Inside 1 Accessory holder 2 Maintenance boxes 3 Ink cartridges 4 Roll lock lever 5 Adapter holder 6 Adapter guides 13 - Epson SureColor P20000 Production Edition | User Manual - Page 14
7 Paper feed slot 8 Print head Roll Paper Adapter 1 Adapter lock lever 2 Size lever Parent topic: Printer Part Locations 14 - Epson SureColor P20000 Production Edition | User Manual - Page 15
Product Parts - Back 1 LAN status light 2 LAN port 3 LAN data light 4 USB port 5 Option port 6 AC inlet 7 Option slot 8 Vents Parent topic: Printer Part Locations 15 - Epson SureColor P20000 Production Edition | User Manual - Page 16
Control Panel Parts 1 power button 2 power light 3 load/remove paper button 4 LCD screen 5 Menu button 6 back button 7 Left and right arrow buttons 16 - Epson SureColor P20000 Production Edition | User Manual - Page 17
8 Up and down arrow buttons 9 OK button 10 ink tab info button 11 maintenance button 12 pause/cancel button 13 cut/feed media button LCD Screen Display 1 Status messages 2 Information display area with the 5 tabs described in the next table Print status tab Paper status tab Displays - Epson SureColor P20000 Production Edition | User Manual - Page 18
displayed message and clear the error : Ink cartridge is incompatible, or the printer does not recognize it, or the slider is unlocked : Check the tab : Maintenance box is full; replace the maintenance box Displays the product's IP address, current platen gap setting, and menus for various - Epson SureColor P20000 Production Edition | User Manual - Page 19
roll paper in your product. Loading Roll Paper Cutting Roll Paper Removing Roll Paper Parent topic: Media Handling Loading Roll Paper You can load roll paper with a 2- or 3-inch core and a width of up to 44 inches (112 cm) (SureColor P10000) or 64 inches (163 cm) (SureColor P20000). 1. Open the roll - Epson SureColor P20000 Production Edition | User Manual - Page 20
2. Lift the roll lock lever all the way up. Note: If the roll lock lever is not raised up all the way, the lock is still on. 3. Adjust the paper guides to the width of the paper. 4. Place the roll paper on top of the paper guides. 20 - Epson SureColor P20000 Production Edition | User Manual - Page 21
5. If necessary, slide the size levers on the roll paper adapters to the position that matches the core size of your roll paper. 2-inch core 3-inch core 21 - Epson SureColor P20000 Production Edition | User Manual - Page 22
6. Release the adapter lock on both roll paper adapters. 7. Push the adapters into the paper core at both ends of the roll. 8. Push down the adapter lock levers. 22 - Epson SureColor P20000 Production Edition | User Manual - Page 23
roll and slide it to the right until it meets the roll paper guide. Then slide the roll forward. 10. Press the load/remove paper button Insert the leading edge of the roll paper into the feed slot until the printer beeps. Note: If the Auto Loading setting is set to Off, continue feeding the paper until - Epson SureColor P20000 Production Edition | User Manual - Page 24
necessary. 15. Close the roll paper cover. Note: To prevent dust from accumulating inside the printer, always keep the roll paper cover closed unless you are loading or unloading media. 16. Select : Roll Paper Handling Related references Available Epson Papers Related tasks Removing Roll Paper 24 - Epson SureColor P20000 Production Edition | User Manual - Page 25
built-in cutter can automatically cut most paper types, or you can cut your prints manually. You can switch between cutting methods on the control panel or in the printer driver. The setting selected in the printer driver overrides the control panel setting. Note: If you are using the optional Auto - Epson SureColor P20000 Production Edition | User Manual - Page 26
disable the Auto Cut setting, you can print a trim line (page line) between print jobs as a guide for manual cutting. 1. Before you print, select the Setup tab. 2. Press the Menu button. 3. Select Printer Setup and press the OK button. 4. Select Roll Paper Setup and press the OK button. 5. Select - Epson SureColor P20000 Production Edition | User Manual - Page 27
Related references Paper Menu Settings Setup Menu Settings Removing Roll Paper When you finish printing on roll paper, you should remove it from the printer to avoid indenting or creasing the paper. 1. Open the roll paper cover. 2. Press the load/remove paper button. 3. Select Remove Paper and press - Epson SureColor P20000 Production Edition | User Manual - Page 28
4. If you are using the optional Auto Take-Up Reel, rewind the paper using the Manual switch. 5. Lift the roll lock lever all the way up. Note: If the roll lock lever is not raised up all the way, the lock is still on. 28 - Epson SureColor P20000 Production Edition | User Manual - Page 29
6. Lift the roll out of the printer and place it on top of the paper guides. 7. Release the adapter lock levers on both roll paper adapters and remove the adapters from the ends of the paper roll. 8. Rewind the paper carefully - Epson SureColor P20000 Production Edition | User Manual - Page 30
of types and sizes of cut sheet paper in your product. Loading Cut Sheets Loading Poster Board Parent topic: Media Remove and roll up any roll paper before you load cut sheet paper. 1. Make sure the printer is turned on and the roll paper cover is closed. 2. Press the load/remove paper button. - Epson SureColor P20000 Production Edition | User Manual - Page 31
Keep Settings Above. • Select Change Settings and adjust the settings. 8. Press the OK button. 9. Run your print job. After printing, the sheet stays in the printer. 10. To remove your print, hold the sheet and press the cut/feed media button. Note: Store cut sheet media flat in its original - Epson SureColor P20000 Production Edition | User Manual - Page 32
Sheet Handling Related references Available Epson Papers Paper Specifications Related tasks Storing the Paper Basket Loading Poster Board Load poster board that is more than 31 mil (0.8 mm) thick into the front of the printer using the poster board support. 1. Make sure the printer is turned on and - Epson SureColor P20000 Production Edition | User Manual - Page 33
6. Slide the poster board into the feed slot until it is flush with the front of the printer as shown. Align the right edge with the poster board support. Note: You may need to increase the suction by pressing the up arrow button. This helps hold the poster board in place during loading - Epson SureColor P20000 Production Edition | User Manual - Page 34
Push the poster board support back into the printer. Parent topic: Cut Sheet Handling Related references Available Epson Papers Paper Specifications Related increasing the Platen Gap setting or the top margin until the problem disappears. Adjustments to both the Platen Gap and top margin may be - Epson SureColor P20000 Production Edition | User Manual - Page 35
sensitive prints, do not allow media to gather in the paper basket. Make sure the support bar is fully extended when using the paper basket. Storing the Paper Basket Parent topic: Auto Take-up Reel • Move the printer 1. Unhook the plastic connectors on the paper basket from the metal pegs on the - Epson SureColor P20000 Production Edition | User Manual - Page 36
Using the Paper Basket Related topics Moving or Transporting the Product Creating Paper Configurations You can create and store up to 10 custom paper configurations for use in printing on non-Epson paper or paper not supported by the Epson printer driver. You can also create and manage custom paper - Epson SureColor P20000 Production Edition | User Manual - Page 37
a platen gap setting and press the OK button. Note: When you use a custom paper configuration, you cannot adjust the Platen Gap setting from the Printer Setup menu. 10. Select Detect Paper Thickness and press the OK button. 11. Press the OK button. A paper thickness pattern prints. 12. Check the - Epson SureColor P20000 Production Edition | User Manual - Page 38
Parent topic: Media Handling Related references Paper Menu Settings Printing a Paper Configuration List You can print a list of the settings for all the paper configurations that you have created. 1. Select the Paper status tab. 2. Press the Menu button. 3. Select Paper and press the OK button. 4. - Epson SureColor P20000 Production Edition | User Manual - Page 39
Hot Press Bright 13 × 19 inches (330 × 483 mm) 17 × 22 inches (432 × 559 mm) Epson Hot Press Natural 13 × 19 inches (330 × 483 mm) 17 × 22 inches (432 × 559 mm) Epson Exhibition Watercolor Paper 13 × 19 inches (330 × 483 mm) Textured 17 × 22 inches (432 × 559 mm) Part number Sheet count - Epson SureColor P20000 Production Edition | User Manual - Page 40
mm) × 100 feet (30.5 m) 36 inches (914 mm) × 100 feet (30.5 m)* 44 inches (1118 mm) × 100 feet (30.5 m)* Epson Metallic Photo Paper Glossy 13 × 19 inches (330 × 483 mm) 17 × 22 inches (432 × 559 mm) Epson Metallic Photo Paper Luster 13 × 19 inches (330 × 483 mm) 17 × 22 inches (432 × 559 mm - Epson SureColor P20000 Production Edition | User Manual - Page 41
Premium Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson Premium Presentation Paper Matte Size A3 (11.7 × 16.5 inches [297 × 420 mm]) 13 × 19 inches (330 × 483 mm) Letter (8.5 × 11 inches [216 × 279 mm]) 11 × - Epson SureColor P20000 Production Edition | User Manual - Page 42
Proofing Paper White Semimatte Epson Standard Proofing Paper Publication Epson Standard Proofing Paper Commercial Size 13 × 19 inches (330 × 483 mm) 13 inches (300 mm) × 100 feet (30.5 m) 17 inches (432 mm) × 100 feet (30.5 m) - Epson SureColor P20000 Production Edition | User Manual - Page 43
]) 13 × 19 inches (330 × 483 mm) 13 × 19 inches (330 × 483 mm) 17 × 22 inches (432 × 559 mm) 13 inches (330 mm) × 32.8 feet (10 m) Epson Ultra Premium Presentation A3 (11.7 × 16.5 inches Paper Matte [297 × 420 mm]) 13 × 19 inches (330 × 483 mm) 13 × 19 inches (330 × 483 mm) 17 - Epson SureColor P20000 Production Edition | User Manual - Page 44
Exhibition Canvas Natural Gloss Epson Premium Glossy Photo Paper (250) Epson Premium Semigloss Photo Paper (170) Epson Premium Semimatte Photo Paper (250) Size 13 inches (330 mm) × 20 feet (6.1 m) 16 inches (406 mm) × 100 feet (30.5 m) 24 inches (610 mm) × 100 feet ( - Epson SureColor P20000 Production Edition | User Manual - Page 45
Premium Glossy Photo Paper (170) Epson Enhanced Matte Paper Epson Singleweight Matte Paper Epson Doubleweight Matte Paper Size Part number Sheet count 16.5 inches (419 mm) × 100 feet S042076 (30.5 m) 1 roll 24 inches (610 mm) × 100 feet S041390 (30.5 m) 1 - Epson SureColor P20000 Production Edition | User Manual - Page 46
Epson Singleweight Matte Paper • Epson Doubleweight Matte Paper • Epson Premium Glossy Photo Paper (250) • Epson Premium Semigloss Photo Paper (170) • Epson Premium Glossy Photo Paper (170) • Epson Premium Semimatte Photo Paper (250) • Epson )* * SureColor P20000 only Parent topic: Media Handling 46 - Epson SureColor P20000 Production Edition | User Manual - Page 47
Related references Printable Area Specifications 47 - Epson SureColor P20000 Production Edition | User Manual - Page 48
Auto Take-up Reel See these sections to use the optional auto take-up reel with your product. About the Optional Auto Take-up Reel Installing the Auto Take-up Reel Attaching the Roll auto take-up reel, you need to remove the paper basket from the support bar and store it under the printer. 48 - Epson SureColor P20000 Production Edition | User Manual - Page 49
Note: Use the hex wrench that came with the printer to install the auto take-up reel. 1. Attach a cable clamp to the side of the printer. 2. Move the support bar into the storage position and position the take-up reel mounting bracket on the side of the printer stand. 49 - Epson SureColor P20000 Production Edition | User Manual - Page 50
3. Use the hex wrench included with the auto take-up reel to secure the mounting bracket with two bolts. 4. Hook the auto-take up reel onto the pegs on the mounting bracket. 50 - Epson SureColor P20000 Production Edition | User Manual - Page 51
5. Use the hex wrench to secure the inside of the auto take-up reel to the mounting bracket with two bolts. 6. Use the hex wrench to secure the mounting bracket to the outside of the auto take-up reel with a bolt. 51 - Epson SureColor P20000 Production Edition | User Manual - Page 52
7. Remove the three thumb screws that hold the sensors in their packing position. 8. Remove the sensors. 52 - Epson SureColor P20000 Production Edition | User Manual - Page 53
9. Attach the inner and front take-up reel sensors to the mounting points on the side and front of the printer stand. 10. Secure the sensors to the printer stand with the thumb screws. 53 - Epson SureColor P20000 Production Edition | User Manual - Page 54
11. Lower the inner take-up reel sensor. 12. Attach a cable clamp to the bottom of the printer. 54 - Epson SureColor P20000 Production Edition | User Manual - Page 55
13. Remove the thumb screw from the paper stop. 14. Attach the paper stop to the left side of the printer stand's horizontal strut. 15. Secure the paper stop to the printer stand with a thumbscrew. 55 - Epson SureColor P20000 Production Edition | User Manual - Page 56
16. Connect the included USB cable to the OPTION port on the side of the printer. 17. Route the USB cable through the cable clamp on the side of the printer. 56 - Epson SureColor P20000 Production Edition | User Manual - Page 57
the excess cable and secure it using the cable clamp on the bottom of the printer stand. 20. Connect the power cord to the AC inlet on the back auto take-up reel and route the cord through the same cable clamp as the printer's power cord. 21. Plug the auto take-up reel power cord into an electrical - Epson SureColor P20000 Production Edition | User Manual - Page 58
1. Set the Auto switch on the take-up reel to the Off position. 2. Turn on the printer. 3. Load roll media in the printer. 4. Move the support bar to the storage position. 58 - Epson SureColor P20000 Production Edition | User Manual - Page 59
5. Make sure the inner take-up reel sensor is lowered and the caster is positioned parallel to the printer stand. Note: If the caster is not positioned parallel to the printer stand, it may interfere with the take-up reel sensors. 6. Install the roll core holder with the side that matches the size - Epson SureColor P20000 Production Edition | User Manual - Page 60
7. Attach the roll core holder to the paper stop and push it in until it clicks into place. 60 - Epson SureColor P20000 Production Edition | User Manual - Page 61
8. Unlock the paper stop and slide it to the left. 61 - Epson SureColor P20000 Production Edition | User Manual - Page 62
9. Insert the right roll core holder into the roll core until the raised edges on the roll core holder touch the roll core. 10. Attach the roll core to the auto take-up reel and push it in until it clicks into place. 62 - Epson SureColor P20000 Production Edition | User Manual - Page 63
11. Slide the paper stop to the right and insert the roll core holder into the left end of the roll core. Note: Make sure the raised edges on the roll core holder touch the roll core. 12. Lock the paper stop in place. Parent topic: Using the Optional Auto Take-up Reel Take Up with the Printable Side - Epson SureColor P20000 Production Edition | User Manual - Page 64
you use the auto take-up reel. 1. Press the load/remove paper button on the printer. 2. Select Use Take-up Unit and press the OK button. Paper automatically feeds until and right ends. 5. Press the right arrow button on the printer. 6. Make sure the Auto switch on the take-up reel is in the Off - Epson SureColor P20000 Production Edition | User Manual - Page 65
7. Press the Manual switch on the take-up reel to the Forward position and hold it there until the media wraps around the core at least two times. Then release the switch. 8. Press the OK button on the printer. Paper automatically feeds. 9. Make sure that there is some slack in the media and - Epson SureColor P20000 Production Edition | User Manual - Page 66
10. Move the support bar to the position shown here. 11. Press the right arrow button on the printer. 12. If you are printing on one of these media, place the tensioner in the slack of the roll and press the right arrow button on the printer: Epson Singleweight Matte Paper, Epson Premium Glossy - Epson SureColor P20000 Production Edition | User Manual - Page 67
. Note: Make sure Auto Cut is set to Off when you use the auto take-up reel. 1. Press the load/remove paper button on the printer. 2. Select Use Take-up Unit and press the OK button. Paper automatically feeds until the edge of the roll media reaches the roll core. 3. Wind - Epson SureColor P20000 Production Edition | User Manual - Page 68
sure the Auto switch on the take-up reel is in the Off position and press the OK button on the printer. 7. Press the Manual switch on the take-up reel to the Backward position and hold it there until the media wraps around the core at least two times. - Epson SureColor P20000 Production Edition | User Manual - Page 69
10. Move the support bar to the position shown here. 11. Press the right arrow button on the printer. 12. If you are printing on one of these media, place the tensioner in the slack of the roll and press the right arrow button on the printer: Epson Singleweight Matte Paper, Epson Premium Glossy - Epson SureColor P20000 Production Edition | User Manual - Page 70
tensioner keeps the roll media from becoming too slack. Use the tensioner only when printing on these media types: Epson Singleweight Matte Paper, Epson Premium Glossy Photo Paper (170), Epson Premium Semigloss Photo Paper (170), and other thin media wider that 17 inches (432 mm). You need to adjust - Epson SureColor P20000 Production Edition | User Manual - Page 71
4. Do one of the following: • If you attached media to the roll core with the printable side in, insert the tensioner as shown here. 71 - Epson SureColor P20000 Production Edition | User Manual - Page 72
• If you attached media to the roll core with printable side out, insert the tensioner as shown here. 72 - Epson SureColor P20000 Production Edition | User Manual - Page 73
5. Align the tensioner with the right edge of the paper as shown. 73 - Epson SureColor P20000 Production Edition | User Manual - Page 74
6. Adjust the flange on the left side of the tensioner so that there is a gap of about 0.25 inch (6 mm) between the flange and the roll paper. Parent topic: Using the Optional Auto Take-up Reel Removing Media from the Optional Auto Take-up Reel After printing on media loaded on the optional auto - Epson SureColor P20000 Production Edition | User Manual - Page 75
1. Move the Auto switch on the take-up reel to the Off position. 2. Remove the tensioner. 3. Move the support bar to the storage position. 75 - Epson SureColor P20000 Production Edition | User Manual - Page 76
4. Cut the media manually and roll the printed end onto the take-up reel. 5. Tape the end of the roll to itself to prevent it from unwinding. 6. Unlock the paper stop and slide the paper holder to the left. Note: Support the reel with one hand to keep it from falling. 7. Remove the - Epson SureColor P20000 Production Edition | User Manual - Page 77
Parent topic: Using the Optional Auto Take-up Reel 77 - Epson SureColor P20000 Production Edition | User Manual - Page 78
software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions. Printing with Windows Printing with OS X Printing with Windows - Epson SureColor P20000 Production Edition | User Manual - Page 79
3. If necessary, select your product name as the printer you want to use. Note: You may also need to select Preferences, Properties, Print Settings, or Printer Properties to view your print settings. You see the Main tab of your printer settings window: 4. Select the Media Type setting that matches - Epson SureColor P20000 Production Edition | User Manual - Page 80
5. If you are using non-Epson paper or media and you need to fine-tune its performance, select the Media Type setting that is closest to the paper you loaded, click - Epson SureColor P20000 Production Edition | User Manual - Page 81
Print Quality Options - Windows Color Management Options - Windows Advanced Color Controls - Windows Paper Source Options - Windows Roll Paper Options - Windows Using Layout Manager - Windows Only Parent topic: Printing with Windows Related references Borderless Paper Type Compatibility Related - Epson SureColor P20000 Production Edition | User Manual - Page 82
Print Head Pass Pauses print head movement for up to 5 seconds after each pass to allow ink to dry. This lets you print with non-Epson media and avoid smearing the ink. 82 - Epson SureColor P20000 Production Edition | User Manual - Page 83
Paper Feed Adjustment Modifies the speed of the paper feeding to compensate for banding in the direction of the print head. Paper Suction Decreases the paper suction when printing on thin media, such as drafting paper or backlight film. Paper Thickness Adjusts the appearance of details in printouts - Epson SureColor P20000 Production Edition | User Manual - Page 84
the colors in your printout or turn off color management in your printer software. If you select Automatic as the Mode setting, you can Graphs Intensifies colors and lightens the midtones and highlights of an image. EPSON Standard (sRGB) Increases the contrast in images. Adobe RGB Matches image - Epson SureColor P20000 Production Edition | User Manual - Page 85
cast, such as a statue, you may want to turn off PhotoEnhance to retain the special color effects. ICM Automatically adjusts colors based on the printer's ICC profile and the selected Media Type setting, using the Image Color Matching system. Click the Advanced button to choose the input profile and - Epson SureColor P20000 Production Edition | User Manual - Page 86
lets you specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones. You can choose from two Printer Color Adjustment modes and two Gamma settings, and use either a color circle or slide bar to adjust color. Parent topic: Selecting Basic - Epson SureColor P20000 Production Edition | User Manual - Page 87
of paper loaded in the sheet feeder. Front - Poster Board Selects poster board or other thick media loaded on the front poster board support. Parent topic: Selecting Basic Print Settings - Windows Roll Paper Options - Windows Select any of the available roll paper options. Auto Cut options: • Off - Epson SureColor P20000 Production Edition | User Manual - Page 88
• Normal Cut: Creates a margin at the top and bottom of your image. • Single Cut: Prints images end-to-end with no gap between them. Borderless images may overlap slightly. 88 - Epson SureColor P20000 Production Edition | User Manual - Page 89
paper. When Auto Rotate is selected, select the width of the paper as the Roll Width setting. Print Page Line Prints lines between pages as a guide for manual cutting. Parent topic: Selecting Basic Print Settings - Windows 89 - Epson SureColor P20000 Production Edition | User Manual - Page 90
Using Layout Manager - Windows Only Layout Manager lets you create a poster or display by dragging multiple pieces of print data created in different applications onto one sheet of paper for printing. 90 - Epson SureColor P20000 Production Edition | User Manual - Page 91
You can also place the same print data multiple times as shown here. 91 - Epson SureColor P20000 Production Edition | User Manual - Page 92
You can place print data in different sizes and orientations to maximize media usage, as shown here. 92 - Epson SureColor P20000 Production Edition | User Manual - Page 93
You can place print data on roll paper as shown here. 1. Open the file you want to print in your application. 2. Select the print command in your application. 93 - Epson SureColor P20000 Production Edition | User Manual - Page 94
3. Select Layout Manager on the Main tab and choose an option for the Size setting that matches the size of the document in your application. Note: You select the size of the paper you are printing on in a later step. 4. Click OK and then click Print, if necessary. The Layout Manager screen opens - Epson SureColor P20000 Production Edition | User Manual - Page 95
File menu on the Layout Manager screen, save the file, and close the Layout Manager screen. To open the saved file later for editing or reprinting, rightclick the printer icon in the Windows taskbar, click Layout Manager, and open the file. Parent topic: Selecting Basic Print Settings - Windows 95 - Epson SureColor P20000 Production Edition | User Manual - Page 96
Selecting Print Layout Options - Windows You can select a variety of sizing and layout options for your document or photo on the Page Layout tab. • To change the orientation of your printed document or photo, select the Portrait or Landscape checkbox. • To rotate or flip the printed image, select - Epson SureColor P20000 Production Edition | User Manual - Page 97
• To change the size of your printed document or photo, select the Reduce/Enlarge checkbox and select sizing options. • To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select the Multi-Page checkbox and select the options you want. • To manage print - Epson SureColor P20000 Production Edition | User Manual - Page 98
Additional Settings - Windows You can run maintenance utilities and select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the product icon in the Windows taskbar. 2. Select Printer Settings. 3. Click the Utility tab. 98 - Epson SureColor P20000 Production Edition | User Manual - Page 99
if you notice banding or gaps in your printouts. • Print Head Alignment to align the print head if printouts appear grainy or out of focus. • Epson Status Monitor 3 to check the printer's status. 99 - Epson SureColor P20000 Production Edition | User Manual - Page 100
and create and manage custom paper configurations. This option is available only if Epson LFP Remote Panel 2 is installed. • Epson Color Calibration Utility to perform printer calibration. This option is available only if the Epson Color Calibration Utility is installed. 5. Click OK to close the - Epson SureColor P20000 Production Edition | User Manual - Page 101
You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Checking Print Status - Windows Parent topic: Printing with Windows 101 - Epson SureColor P20000 Production Edition | User Manual - Page 102
can reuse them for future print jobs. You can export these settings as a file so you can share them with other users. You can also edit the settings displayed in the printer software screens. Saving and Sharing Print Settings - Windows Saving and Sharing Media Settings - Windows - Epson SureColor P20000 Production Edition | User Manual - Page 103
, click Import, select the file you want to use, and click Open. Then use the settings to print. Parent topic: Saving, Sharing, and Customizing the Printer Settings Related tasks Selecting Basic Print Settings - Windows 103 - Epson SureColor P20000 Production Edition | User Manual - Page 104
Printing Your Document or Photo - Windows Saving and Sharing Media Settings - Windows You can save and share settings you have selected for a particular media type so you can use them for future print jobs. 1. Select the Media Settings you want to save on the Main tab, as necessary. 2. Click Custom - Epson SureColor P20000 Production Edition | User Manual - Page 105
. Then use these settings to print. Parent topic: Saving, Sharing, and Customizing the Printer Settings Related tasks Selecting Basic Print Settings - Windows Printing Your Document or Photo - Windows Editing Print Setting Displays - Windows You can arrange the displayed print settings so you can - Epson SureColor P20000 Production Edition | User Manual - Page 106
You see this window: 3. Select the item you want to edit. 4. Order or group items in the List box as follows: • To move and reorder items, drag and drop them in the list. • To add a new - Epson SureColor P20000 Production Edition | User Manual - Page 107
Click Save. Parent topic: Saving, Sharing, and Customizing the Printer Settings Selecting Default Print Settings - Windows When you change your . 1. Access the Windows Desktop and right-click the product icon in the Windows taskbar. 2. Select Printer Settings. You see the printer settings window: 107 - Epson SureColor P20000 Production Edition | User Manual - Page 108
Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the product icon in the Windows taskbar. 2. Select Printer Settings. You see the printer settings window. 3. Click the Utility - Epson SureColor P20000 Production Edition | User Manual - Page 109
You see these options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Printing with Windows 109 - Epson SureColor P20000 Production Edition | User Manual - Page 110
manually. Parent topic: Printing with Windows Printing with OS X You can print with your product using any OS X printing program, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website - Epson SureColor P20000 Production Edition | User Manual - Page 111
a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. Select your product as the Printer setting. 4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. 111 - Epson SureColor P20000 Production Edition | User Manual - Page 112
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the version of OS X and the application you are using. 5. Select the Copies and Pages settings - Epson SureColor P20000 Production Edition | User Manual - Page 113
your image is set to 44 inches (1118 mm) for the SureColor P10000 or 64 inches (1626 mm) for the SureColor P20000 to fit in the width of your roll paper. Also shown in the image above for the Preview application. 9. Select Printer Settings from the pop-up menu. Note: In certain programs, you may - Epson SureColor P20000 Production Edition | User Manual - Page 114
paper you select. To avoid changing black ink more often than necessary, set the printer to the type of black ink you usually use on the control panel. 11 your paper type does not support this option, print black-and-white photos using the EPSON Precision Dot setting. • Select Grayscale when using plain - Epson SureColor P20000 Production Edition | User Manual - Page 115
the Advanced Color Settings tab to use advanced color controls. • EPSON Standard (sRGB): Increases the contrast in images. Click the Advanced controls. • Off (No Color Adjustment): Turns off color management in your printer software so you can manage color using only your application software. Note: - Epson SureColor P20000 Production Edition | User Manual - Page 116
You can specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones. • Advanced B&W Photo 116 - Epson SureColor P20000 Production Edition | User Manual - Page 117
You can select any of the available options. Color Toning Adds tone (hue) to your black-and-white output. The default is Neutral, which provides a neutral tonal scale print. You can also choose other popular presets such as Cool, Warm, and Sepia. Note that the presets affect the target in the tone - Epson SureColor P20000 Production Edition | User Manual - Page 118
Highlight Tonality Controls tonality only in the highlight areas of your image. Max Optical Density Adjusts the overall density or focus of the print. Create a soft focus print by lowering the density setting. Highlight Point Shift Helps reduce gloss differential on glossy media by adding density to - Epson SureColor P20000 Production Edition | User Manual - Page 119
paper, you select the roll paper size and roll paper options from the Printer Settings menu. 1. Select Manage Custom Sizes as the Paper Size setting. setting. Note: Select your product from the Non-Printable Area menu to automatically select the largest paper size for your product. 5. Set the margin - Epson SureColor P20000 Production Edition | User Manual - Page 120
You see this window: Note: Some settings may not be available, depending on the Roll Paper option you selected for your Paper Size. 9. Click Save Roll Paper to minimize the amount of blank paper wasted when you print on banner paper. 10. Adjust the amount of image expansion when printing borderless - Epson SureColor P20000 Production Edition | User Manual - Page 121
Roll Paper Options - OS X Select any of the available roll paper options. Auto Cut options: • Off: Select this option to cut your prints manually. • Normal Cut: Creates a margin and the top and bottom of your image. 121 - Epson SureColor P20000 Production Edition | User Manual - Page 122
paper. When Auto Rotate is selected, select the width of the paper as the Roll Width setting. Print Page Line Prints lines between pages as a guide for manual cutting. Parent topic: Selecting Roll Paper Settings - OS X 122 - Epson SureColor P20000 Production Edition | User Manual - Page 123
Selecting Paper Configuration Settings - OS X If you are using non-Epson media and need to fine-tune its print quality, select Advanced Media Control from the pop-up menu. Select the available options as necessary. Note: - Epson SureColor P20000 Production Edition | User Manual - Page 124
Print Head Pass Pauses print head movement for up to 5 seconds after each pass to allow ink to dry. This lets you print with non-Epson media and avoid smearing the ink. Paper Feed Adjustment Modifies the speed of the paper feeding to compensate for banding in the direction of the - Epson SureColor P20000 Production Edition | User Manual - Page 125
using standard color profiles for your product and paper to help match image colors. You can customize the conversion method and filter settings on the ColorSync pop-up menu in the print window. EPSON Color Controls Lets you manage color using controls in your printer software or turn off color - Epson SureColor P20000 Production Edition | User Manual - Page 126
- OS X You can select printing preferences that apply to all the print jobs you send to your product. 1. In the Apple menu or the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Options. 126 - Epson SureColor P20000 Production Edition | User Manual - Page 127
tab. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions. Establish bidirectional communication Allows the product to communicate with the computer. Do not change the default setting unless you experience - Epson SureColor P20000 Production Edition | User Manual - Page 128
with OS X Checking Print Status - OS X During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock. 128 - Epson SureColor P20000 Production Edition | User Manual - Page 129
. To resume a print job, click the paused print job and click or Resume. • To pause printing for all queued print jobs, click Pause or Pause Printer. • To display other printer information, click Settings or Supply Levels. Parent topic: Printing Your Document or Photo - OS X 129 - Epson SureColor P20000 Production Edition | User Manual - Page 130
the Control Panel Menus Follow the instructions in these sections to access the printer menu system and select settings. Accessing the Printer's Menus Maintenance Menu Settings Paper Menu Settings Setup Menu Settings Accessing the Printer's Menus You can use the printer menus to adjust the settings - Epson SureColor P20000 Production Edition | User Manual - Page 131
Automatically checks and cleans any clogged nozzles. Lets you automatically or manually align the print head when print results are grainy or out in both directions. If head alignment with this setting does not correct the problem, select Uni-D. Lets you adjust or replace the built-in cutter. Adjust - Epson SureColor P20000 Production Edition | User Manual - Page 132
Product Control Panel Cleaning the Print Head Using the Product Control Panel Aligning the Print Head Automatically Using the Product Control Panel Aligning the Print Head Manually Using the Product media type. Shows step-by-step instructions for feeding paper in the optional Auto Take-up Reel. 132 - Epson SureColor P20000 Production Edition | User Manual - Page 133
Paper Fine Art Paper Matte Paper Plain Paper Others Custom Paper Description Select the loaded Epson media type. Lists the custom paper configurations that you have created. Lets you create Sets the length of roll paper remaining at which the printer will alert you, from 4 to 50 ft (1 to 15 m). 133 - Epson SureColor P20000 Production Edition | User Manual - Page 134
Settings Select Reference Paper Platen Gap Options Photo Paper Proofing Paper Fine Art Paper Matte Paper Plain Paper Others No Paper Selected - Detect Paper Thickness - Paper Feed Adjust Pattern Crosshairs Value Description Lets you select the type of paper that is closest to the paper for - Epson SureColor P20000 Production Edition | User Manual - Page 135
High High Normal - - Feed Lateral Adjust Normal On Off Setting Name - Restore Settings - Parent topic: Using the Control Panel Menus Related references Available Epson Papers Description Lets you adjust the suction to increase the gap between the print head and thin or soft paper. If print - Epson SureColor P20000 Production Edition | User Manual - Page 136
Related topics Cutting Roll Paper Cut Sheet Handling Setup Menu Settings The Setup menu lets you configure and monitor the following aspects of your product: • Printer Setup settings • Printer Status settings • Network Setup settings • Preferences settings • Administrator Menu settings - Epson SureColor P20000 Production Edition | User Manual - Page 137
you print trim lines around images. Any trim line options selected in the printer driver will override this setting. Sets the top and bottom margins for head strikes the media, increase the top margin or you may damage your product. If Auto Cut is set to Off, adjusts the default page margin. - Epson SureColor P20000 Production Edition | User Manual - Page 138
Roll Paper Setup Options Roll End Option Roll Paper Tension Refresh Margin Auto Loading Feed Lateral Adjust 138 Description Lets you select what the printer does if the roll paper runs out and is replaced during a print job. Stop Printing: automatically cancels printing after paper is replaced - Epson SureColor P20000 Production Edition | User Manual - Page 139
may need to increase the drying time per pass. Automatically detects the width of the loaded media. Turn off this setting only if the printer displays a paper setting error when media is loaded correctly. Changed settings take effect when you reload paper. Caution: Disabling this setting may cause - Epson SureColor P20000 Production Edition | User Manual - Page 140
Off as the Auto Cleaning Setting option, the printer runs an automatic nozzle check (and may clean number of automatic print head cleanings the printer performs when clogged nozzles are detected. When the internal print server is installed, enables the printer to skip any job that will not print due - Epson SureColor P20000 Production Edition | User Manual - Page 141
accessories. Prints a sheet listing the current printer settings. Displays the date that the Epson Color Calibration Utility was last run, if Off Description Determines whether IP addresses are obtained automatically through DHCP or manually. Select Panel to enter an IP address, subnet mask, and - Epson SureColor P20000 Production Edition | User Manual - Page 142
Selects whether the alert lamp lights up when an error occurs. Selects the interval before the printer enters sleep mode. The default is 15 minutes. Selects the interval before the printer turns off automatically when it is idle. The default is 8 hours. Administrator Menu settings Setting Options - Epson SureColor P20000 Production Edition | User Manual - Page 143
server and deletes all stored print jobs. You must format an optional internal print server that has been used with another printer before using it with your product. Sets the printer's built-in clock. The time and date are used in logs and status sheets. Lets you enter the difference between your - Epson SureColor P20000 Production Edition | User Manual - Page 144
Related tasks Adjusting the Platen Gap Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using the Product Control Panel 144 - Epson SureColor P20000 Production Edition | User Manual - Page 145
you would like to return your used ink cartridges to Epson for proper disposal, please go to epson.com/recycle for more information. Checking Ink and Maintenance Box status, access the Windows Desktop, double-click the product icon in the Windows taskbar, and click Details. You see this window: 145 - Epson SureColor P20000 Production Edition | User Manual - Page 146
or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see a window like this: 3. Do the following as necessary: • To - Epson SureColor P20000 Production Edition | User Manual - Page 147
(800-463-7766). Note: This product uses only genuine Epson-brand cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly. The cartridges included with the printer are designed for printer setup and not for resale - Epson SureColor P20000 Production Edition | User Manual - Page 148
Vivid Magenta (VM) 700 ml part number T800100 T800800 T800700 T800400 T800300 Parent topic: Purchase Epson Ink Cartridges and Maintenance Boxes Removing and Installing Ink Cartridges Make sure you have your replacement cartridges expended or any ink slots are empty. 1. Turn on your product. 148 - Epson SureColor P20000 Production Edition | User Manual - Page 149
2. Open the ink cartridge cover. 3. Insert your finger into the notch in the top of the cartridge and pull it straight out of the printer. 149 - Epson SureColor P20000 Production Edition | User Manual - Page 150
Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor - Epson SureColor P20000 Production Edition | User Manual - Page 151
product during ink charging. Caution: If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and store it in the same environment as the printer cartridges upside-down. Note: If a cleaning cycle starts when the printer is in a "Ink Low" status and the level of - Epson SureColor P20000 Production Edition | User Manual - Page 152
reuse maintenance boxes you have removed from the printer and exposed to air for a long period of time. The box will not absorb any more ink. 1. Check the LCD screen to determine which maintenance box needs to be replaced. 2. Turn off your product. 3. Remove the new maintenance box from the package - Epson SureColor P20000 Production Edition | User Manual - Page 153
5. Use the handle on the bottom of the maintenance box to carefully lift it straight up, then pull it out of the product without tilting the box. 6. Place the used maintenance box in the bag supplied with the new box and seal the bag. 7. Insert the new maintenance - Epson SureColor P20000 Production Edition | User Manual - Page 154
the print head. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Print Head Maintenance Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure roll or cut sheet paper is loaded in the printer - Epson SureColor P20000 Production Edition | User Manual - Page 155
: • To print a nozzle check pattern and manually check it for issues, select Print Check Pattern and press the OK button. • To automatically check for clogged nozzles without printing, select Printless Nozzle Check and press the OK button. Follow the instructions on the LCD screen. 6. Press the OK - Epson SureColor P20000 Production Edition | User Manual - Page 156
You can check the print head nozzles using a utility on your Windows or Mac computer. 1. Load roll or cut sheet paper in the printer. 2. Make sure the correct paper type is selected on the product control panel. 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the - Epson SureColor P20000 Production Edition | User Manual - Page 157
expended, and may not be able to clean it when a cartridge is low. You must replace the cartridge first. Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility 157 - Epson SureColor P20000 Production Edition | User Manual - Page 158
product. 1. Make sure roll or cut sheet paper is loaded in the printer. manually select the nozzles to clean, select Select Nozzle & Level and press the OK button. • To automatically check and clean any clogged nozzles, select Check and Clean Nozzle and press the OK button. Follow the instructions - Epson SureColor P20000 Production Edition | User Manual - Page 159
is clean Print head needs cleaning 13. Follow the instructions on the screen to clean the print head, check . 1. Make sure roll or cut sheet paper is loaded in the printer. 2. Make sure the correct paper type is selected on the product control panel. 3. Do one of the following: • Windows: Access the - Epson SureColor P20000 Production Edition | User Manual - Page 160
cleaning cycle. When the cleaning cycle is finished, the appears. power light stops flashing and a confirmation screen Caution: Never turn off the product during a cleaning cycle or you may damage it. 6. Click Nozzle Check. 7. Click OK. The nozzle pattern prints. 8. Check the printed pattern to - Epson SureColor P20000 Production Edition | User Manual - Page 161
or on these paper types: Plain paper, Epson Enhanced Matte Posterboard. Aligning the Print Head Automatically Using the Product Control Panel Aligning the Print Head Automatically Using a Computer Utility Aligning the Print Head Manually Using the Product Control Panel Parent topic: Adjusting Print - Epson SureColor P20000 Production Edition | User Manual - Page 162
printer is not exposed to direct, bright light (such as direct sunlight) while performing an automatic print head alignment. 1. Load roll paper or cut sheet paper in this size or larger: A3 (11.7 × 16.5 inches [297 × 420 mm]). Note: For best results, use the paper included with the product: Epson - Epson SureColor P20000 Production Edition | User Manual - Page 163
as direct sunlight) while performing an automatic print head alignment. 1. Make sure roll or cut sheet paper is loaded in the printer. 2. Make sure the correct paper type is selected on the product control panel. 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the - Epson SureColor P20000 Production Edition | User Manual - Page 164
manually align it. Parent topic: Print Head Alignment Aligning the Print Head Manually Using the Product Control Panel You can manually align the print head using the control panel on your product. is printed, view the LCD screen for instructions on selecting the best pattern in each set. 164 - Epson SureColor P20000 Production Edition | User Manual - Page 165
the white lines are the most evenly spaced. Then press the OK button. If the print head is not aligned, repeat the process and select Manual (Uni-D). Parent topic: Print Head Alignment Related references Maintenance Menu Settings 165 - Epson SureColor P20000 Production Edition | User Manual - Page 166
Maintenance See the instructions in these sections to maintain your printer for optimum results. Cleaning Your Product Cleaning Around the Print Head Replacing the Cutter Cleaning Your Product To keep your product working at its best, you should clean it regularly (about once a month). Note: Do not - Epson SureColor P20000 Production Edition | User Manual - Page 167
or the ink absorption pads) or your prints may be affected. Caution: Be careful not to touch the gears or ink tubes inside the product. 7. If your product is still dirty, dampen the cloth with a small amount of water and a mild detergent and repeat the previous step. Wipe away any moisture with - Epson SureColor P20000 Production Edition | User Manual - Page 168
8. Use a cotton swab to gently wipe away any dust or smudges on the sensor. To avoid spreading any dust, only wipe in the direction indicated by the arrows. Note: Do not touch the rollers or any metallic parts or your prints may be affected. 9. If the sensor is still dirty, dampen the swab with a - Epson SureColor P20000 Production Edition | User Manual - Page 169
of the product. 13. Plug in the power cord and connect any interface cables. 14. Turn on the product. 15. Load roll paper in the printer. 16. following when cleaning around the print head: • Remove any paper from the printer before cleaning. • Always use new cleaning sticks. • Do not touch the - Epson SureColor P20000 Production Edition | User Manual - Page 170
the print head by hand. • Do not touch any parts inside the printer except for the print head, caps, and wipers that you are cleaning. • Do not wipe the caps with alcohol or other organic solvents. 1. Turn off the product. 2. Press and hold both the maintenance button and the power button at - Epson SureColor P20000 Production Edition | User Manual - Page 171
7. Remove the thumb screws. 171 - Epson SureColor P20000 Production Edition | User Manual - Page 172
8. Slide the upper cover to the left and remove it. 172 - Epson SureColor P20000 Production Edition | User Manual - Page 173
9. Close the ink cartridge cover. 173 - Epson SureColor P20000 Production Edition | User Manual - Page 174
10. Use a cleaning stick to clean the front and back edges on the bottom of the print head. 174 - Epson SureColor P20000 Production Edition | User Manual - Page 175
Note: Do not touch the areas shown in the image below or you may damage your product. 11. Use a cleaning stick to clean the gaps on the bottom of the print head. Note: Use a mirror if you cannot see the bottom of the print head. 175 - Epson SureColor P20000 Production Edition | User Manual - Page 176
12. Open the ink cartridge cover and attach the upper cover. 176 - Epson SureColor P20000 Production Edition | User Manual - Page 177
13. Secure the upper cover with the thumb screws and close the ink cartridge cover. 177 - Epson SureColor P20000 Production Edition | User Manual - Page 178
14. Open the front cover and use a cleaning stick to clean the top edges of the print head cap. 178 - Epson SureColor P20000 Production Edition | User Manual - Page 179
15. Use a cleaning stick to clean the outside of the front print head wipers. 179 - Epson SureColor P20000 Production Edition | User Manual - Page 180
16. Use a cleaning stick to clean the outside of the rear print head wiper. 17. Use a cleaning stick to clean the top edges of the front and rear print head wipers. 180 - Epson SureColor P20000 Production Edition | User Manual - Page 181
the LCD screen, select Cancel and clean the print head manually. Then turn the printer off and back on. Parent topic: Maintenance Replacing the Cutter , you may need to replace the cutter. 1. Remove any paper from the printer. 2. Select the Maintenance tab 3. Press the Menu button. 4. Select Cutter - Epson SureColor P20000 Production Edition | User Manual - Page 182
7. Using a Phillips head screwdriver, loosen the screw holding the cutter in place. 8. Carefully remove the cutter from the product. Warning: Keep the cutter out of the reach of children. The blade is sharp and can cause injury. 182 - Epson SureColor P20000 Production Edition | User Manual - Page 183
9. Align the pin on the new cutter with the hole in the product and insert it into your product. 10. Tighten the cutter screw securely. Note: Make sure you completely tighten the screw or the cutter may shift and cut unevenly. 11. Press the - Epson SureColor P20000 Production Edition | User Manual - Page 184
these sections to prepare and move the printer. Moving the Product Short Distances Moving the Product Long Distances Moving the Product Short Distances If you need to move the product a short distance, such as within the same building, you can roll the product on its casters. Note: When moving or - Epson SureColor P20000 Production Edition | User Manual - Page 185
, leave the ink cartridges installed to prevent the print head from drying out. 1. Turn off the product. 2. Unplug the power cable. 3. Disconnect any connected cables. 4. Remove any paper from the product. 5. Close the roll paper cover. 6. Remove the paper basket. 7. Remove the optional Auto Take-Up - Epson SureColor P20000 Production Edition | User Manual - Page 186
. Caution: Keep the printer level while moving it. 11. If you are shipping the product, repack it in the original box using the packing materials that came with the product. When the product reaches its new location, re-assemble it using the instructions in the Setup guide. Parent topic: Moving - Epson SureColor P20000 Production Edition | User Manual - Page 187
for solutions to problems you may have using your product. Product Status Messages Solving Printer Problems Solving Printing Problems Solving Paper Problems Solving Print Quality Problems Where to Get Help Product Status Messages You can often diagnose problems with your product by checking the - Epson SureColor P20000 Production Edition | User Manual - Page 188
and is not skewed. Paper Load Error Paper is jammed inside the printer. Remove the jammed paper. Some paper has not been fed. Paper Eject manual cutter. Paper Size Error The loaded paper is not a supported width. Remove the paper and press the Loaded paper size is not OK button. supported - Epson SureColor P20000 Production Edition | User Manual - Page 189
/cancel button and select Job Cancel. Make sure that the driver you are using supports your product. Turn off the printer, wait a few minutes, and turn on the printer. If the message still appears, contact Epson for support. Reconnect the cable that runs from the optional Auto Take-up Reel to the - Epson SureColor P20000 Production Edition | User Manual - Page 190
set the Auto switch to Off and hold the Manual switch in the take-up direction to remove slack that has been used with another printer before using it with your product. Select Yes on the LCD appears, contact Epson for support. To continue printing regardless of the internal printer server's status - Epson SureColor P20000 Production Edition | User Manual - Page 191
3 Expansion Unit and printer. Refer to manual for details. Feed Stabilizer Error The paper feed stabilizer is not functioning. Paper Feed Stabilizer is To continue printing temporarily without the paper feed stabilizer, select Yes. not available. Contact Epson for support. Continue printing - Epson SureColor P20000 Production Edition | User Manual - Page 192
the manual to find out how to solve the problem. Perform printer, and reconnect them. Turn the printer on and off several times. If the same call for service is displayed on the LCD screen, contact Epson for support and provide them with the displayed service code. Parent topic: Solving Problems - Epson SureColor P20000 Production Edition | User Manual - Page 193
Handling Using the Optional Auto Take-up Reel Solving Printer Problems Check these sections if you have problems operating your product. Printer Does Not Turn On LCD Screen Shuts Off Parent topic: Solving Problems Printer Does Not Turn On If the printer does not turn on, try these solutions: • Make - Epson SureColor P20000 Production Edition | User Manual - Page 194
the Printer Parent topic: Solving Problems Nothing Prints If you have sent a print job and nothing prints, try these solutions: • Make sure your printer is set the IP address manually. • Check your wired LAN router or access point to see if the LED for the port to which your printer is connected is - Epson SureColor P20000 Production Edition | User Manual - Page 195
red light always shines inside the printer. This is normal. Parent topic: Solving Printing Problems Solving Paper Problems Check these sections if you have problems using paper with your product. Paper Feeding Problems Roll Paper Jam Problems Cut Sheet Paper Jam Problems Paper Does Not Collect in - Epson SureColor P20000 Production Edition | User Manual - Page 196
or too thick. • Follow any special loading instructions that came with the paper. • If roll product. • If poster board does not feed, make sure you are loading it straight into the product Problems If roll paper has jammed in the printer, follow the steps here to clear the jam. 1. Turn the printer - Epson SureColor P20000 Production Edition | User Manual - Page 197
3. Carefully move the print head away from the paper jam. Caution: Do not touch the print head unless you are removing a paper jam. Touching the print head may cause a static shock that damages the printer. 197 - Epson SureColor P20000 Production Edition | User Manual - Page 198
4. Cut the paper above the paper feed slot. 5. Remove the jammed paper in the direction shown. 198 - Epson SureColor P20000 Production Edition | User Manual - Page 199
folded sections of paper. Parent topic: Solving Paper Problems Related tasks Loading Roll Paper Cutting Roll Paper Manually Cut Sheet Paper Jam Problems If cut sheet paper has jammed in the printer, follow the steps here to clear the jam. 1. Turn the printer off and back on again. 2. Open the front - Epson SureColor P20000 Production Edition | User Manual - Page 200
sure it is not skewed. Parent topic: Solving Paper Problems Related tasks Loading Cut Sheets Loading Poster Board Paper Does Not printer. This prevents the paper from catching on the basket. • If the paper folds after cutting, set the Auto Cut setting to Off. Cut the paper manually while supporting - Epson SureColor P20000 Production Edition | User Manual - Page 201
problem, use a stronger print head cleaning level. • If the printer has not been used for a long time, nozzles may be dried and clogged. Turn the printer the print head. • Make sure you are using genuine Epson ink cartridges. If you use non-Epson ink cartridges, the print result may be faint or the - Epson SureColor P20000 Production Edition | User Manual - Page 202
Enable color management in the software application or in the printer driver. • If you are using non-Epson media, make sure you created a custom paper configuration for Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Purchase Epson Ink - Epson SureColor P20000 Production Edition | User Manual - Page 203
Product Lines Are Misaligned If you see vertical lines in the print output when you use bi-directional printing. If this occurs, align the print head. Parent topic: Solving Print Quality Problems to feed it through the printer. cut/feed • If you are using non-Epson media, make sure you created - Epson SureColor P20000 Production Edition | User Manual - Page 204
your print application you are using, as well as the printer driver. • Make sure that the paper settings on . • Check that the paper you are using supports borderless printing. • If you are using roll . Parent topic: Solving Print Quality Problems Related references Maintenance Menu Settings Paper - Epson SureColor P20000 Production Edition | User Manual - Page 205
you have your printer serial number and proof of purchase. Visit Epson's U.S. support website or Canadian website and select your product for solutions to common problems. You can download drivers, firmware, and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions - Epson SureColor P20000 Production Edition | User Manual - Page 206
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site for information on how to return your Epson products for proper disposal. Windows System Requirements Mac System - Epson SureColor P20000 Production Edition | User Manual - Page 207
100BASE-TX/1000BASE-T WXGA (1280 × 800) or higher Note: Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for the latest in compatibility and drivers for your product. Parent topic: Technical Specifications Paper Specifications Note: Since the quality of any - Epson SureColor P20000 Production Edition | User Manual - Page 208
Cut sheet paper Size A0 (33.1 × 44 inches [841 × 1189 mm]) A1 (23.4 × 33.1 inches [594 × 841 mm]) A2 (16.5 × 23.4 inches [594 × 841 mm]) A3 (11.7 × 16.5 inches [297 × 420 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) 13 × 19 inches (330 × 483 mm) Super A0 (36 × 50.9 inches [914 × 1292 mm]) Letter (8.5 - Epson SureColor P20000 Production Edition | User Manual - Page 209
(0.8 to 1.5 mm) Roll paper Core size Outer diameter Width Thickness Weight 2 inches (51 mm) and 3 inches (76 mm) Up to 6.7 inches (170 mm) SureColor P10000: 10 inches (254 mm) to 44 inches (1118 mm) SureColor P20000: 10 inches (254 mm) to 64 inches (1626 mm) 0.003 to 0.02 inches (0.08 to 0.5 mm - Epson SureColor P20000 Production Edition | User Manual - Page 210
Cut sheet paper Note: When printing borderless, the left and right margins are 0. 1 Left/right/bottom margin: 0.12 inch (3 mm) minimum 2 Top margin: 0.55 inch (14 mm) minimum 3 Printable width: 8.3 inches (210 mm) to 44 inches (1118 mm) 4 Printable length: 11 inches (279 mm) to 62.2 inches (1580 mm) - Epson SureColor P20000 Production Edition | User Manual - Page 211
P10000: Printable width: 10 inches (254 mm) to 44 inches (1118 mm) SureColor P20000: Printable width: 10 inches (254 mm) to 64 inches (1626 mm) * For these paper types the default top and bottom margins are 0.8 inch (20 mm): Epson Premium Glossy Photo Paper (250),Epson Premium Semigloss Photo - Epson SureColor P20000 Production Edition | User Manual - Page 212
Specifications Note: This product uses only genuine Epson-brand cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly. The cartridges included with the printer are designed for printer setup and not for - Epson SureColor P20000 Production Edition | User Manual - Page 213
basket closed: 29.9 inches (760 mm) Paper basket opened: 38.4 inches (976 mm) Weight SureColor P10000: (without ink cartridges or optional 277.8 lb (126 kg) equipment) SureColor P20000: 377 lb (171 kg) Parent topic: Technical Specifications Electrical Specifications Power supply rating - Epson SureColor P20000 Production Edition | User Manual - Page 214
Environmental Specifications Temperature Humidity (non-condensing) Operating: 50 to 95 °F (10 to 35 °C) , recommended 65 to 75 °F (18 to 24 °C) Storage (before unpacking): -4 to 140 °F (-20 to 60 °C) Within 120 hours at 140 °F (60 °C) 1 month at 104 °F (40 °C) Storage (after unpacking): -4 to 104 - Epson SureColor P20000 Production Edition | User Manual - Page 215
Epson product, read and follow these safety instructions. General Product Safety Instructions Ink Cartridge Safety Instructions Parent topic: Notices General Product Safety Instructions • Be sure to follow all warnings and instructions marked on the product. • Do not attempt to service this product - Epson SureColor P20000 Production Edition | User Manual - Page 216
service the product yourself. • Unplug the product and refer servicing to qualified service personnel product does not operate normally or exhibits a distinct change in performance. Adjust only those controls that are covered by the operating instructions. • When storing or transporting the product - Epson SureColor P20000 Production Edition | User Manual - Page 217
Note: The lithium batteries in this product contain Perchlorate Material - special handling may apply. Click here for details. Parent topic: Important Safety Instructions Ink Cartridge Safety Instructions • Keep ink cartridges out of the reach of children and do not drink the ink. • Be careful when - Epson SureColor P20000 Production Edition | User Manual - Page 218
if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of la norme NMB-003 du Canada. WARNING This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be - Epson SureColor P20000 Production Edition | User Manual - Page 219
(each is defined in Section 5) until five (5) years after the discontinuation of same model of this printer product. If you desire to receive the source code above, please contact Epson support. You shall comply with the license terms of each open source software program. 3) The open source software - Epson SureColor P20000 Production Edition | User Manual - Page 220
software program "Bonjour" which applies the terms and conditions provided by owner of the copyright to the "Bonjour". Net-SNMP license This printer product includes the open source software program "Net-SNMP" which applies the terms and conditions provided by owner of the copyright to the "Net - Epson SureColor P20000 Production Edition | User Manual - Page 221
model of this printer product. If you desire to receive the source code of the Bonjour Programs, contact Epson support. You can redistribute alone or as part of a Larger Work, in any way to provide a service, including but not limited to delivery of content, through electronic communication with a - Epson SureColor P20000 Production Edition | User Manual - Page 222
1.6 "Modifications" mean any addition to, deletion from, and/or change to, the substance and/or structure of the Original Code, any previous Modifications, the combination of Original Code and any previous Modifications, and/or any respective portions thereof. When code is released as a series of - Epson SureColor P20000 Production Edition | User Manual - Page 223
create a Larger Work by combining Covered Code with other code not governed by the terms of this License and distribute the Larger Work as a single product. In each such instance, You must make sure the requirements of this License are fulfilled for the Covered Code or any portion thereof. 223 - Epson SureColor P20000 Production Edition | User Manual - Page 224
may choose to offer, and to charge a fee for, warranty, support, indemnity or liability obligations and/or other rights consistent with the scope terms applicable to Covered Code created under this License. 8. NO WARRANTY OR SUPPORT. The Covered Code may contain in whole or in part pre-release, - Epson SureColor P20000 Production Edition | User Manual - Page 225
(collectively "Apple Marks") or to any trademark, service mark, logo or trade name belonging to any Contributor. You agree not to use any Apple Marks in or as part of the name of products derived from the Original Code or to endorse or promote products derived from the Original Code other than as - Epson SureColor P20000 Production Edition | User Manual - Page 226
.3 Independent Development. Nothing in this License will impair Apple's right to acquire, license, develop, have others develop for it, market and/or distribute technology or products that perform the same or similar functions as, or otherwise compete with, Modifications, Larger Works, technology or - Epson SureColor P20000 Production Edition | User Manual - Page 227
13.7 Entire Agreement; Governing Law. This License constitutes the entire agreement between the parties with respect to the subject matter hereof. This License shall be governed by the laws of the United States and the State of California, except that body of California law concerning conflicts of - Epson SureColor P20000 Production Edition | User Manual - Page 228
support SureColor® are registered trademarks and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. Epson StoreSM is a service mark of Epson America, Inc. Mac and OS X are trademarks of Apple Inc., registered in the U.S. and other countries. General Notice: Other product - Epson SureColor P20000 Production Edition | User Manual - Page 229
and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation. Seiko Epson Corporation
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Epson SureColor
®
P10000/P20000
User's Guide