Epson SureColor P5370 Standard Edition Warranty Statement

Epson America, Inc. Limited Commercial Warranty

A. What Is Covered:

Epson America, Inc. (“

Epson

”) warrants to the first end-user customer that the

Epson® SureColor® P5300 series printer (“

Product

”) covered by this limited warranty, if purchased and

used in the United States, Canada, or Puerto Rico, will conform to the manufacturer’s specifications and

be free from defects in workmanship and materials for one (1) year from the date of original purchase,

3,000,000 carriage passes, or 25,000 A2-size printed sheets

1

, whichever occurs first (“

Warranty Period

”).

°is limited warranty is not transferable. Epson also warrants that the consumable ink included with

the Product will perform to the manufacturer’s specified usage. °e limited warranty for the ink shipped

with the Product may expire before the expiration of the limited warranty for the Product.

Your printer is designed to use UltraChrome® PRO10 ink and delivery systems. Any damage caused

by using other inks or ink delivery systems will not be covered under this limited warranty.

Important Notice: °is limited warranty contains important legal terms and conditions, including an

arbitration provision. Please review carefully.

B. What Epson Will Do To Correct Problems:

If your Product requires service during the Warranty

Period, please call toll free (888) 377-6611 (United States, Canada, and Puerto Rico). Support hours are

from 7:00 a.m. to 4:00 p.m., Pacific Time, Monday through Friday, and are subject to change without

notice. When you call, be prepared to provide the Epson technician with the Product serial number,

the address where it is located, the original date of purchase, and a description of the problem. You may

need to provide proof of purchase if warranty coverage cannot be verified by the serial number. An

Epson technician will work with you to try to resolve the problem. If Epson confirms warranty service is

required, Epson will, at its sole discretion, provide on-site service or exchange the defective unit without

charge for parts or labor. °e technician will provide additional instructions about the program at the

time this service is being set up. For more details, please see Section C, On-Site Response and Section

D, Product Exchange. When service involves the exchange of the Product or a part, the items replaced

become the property of Epson. Replacement items assume the remaining Warranty Period of the original

Product. Parts or Products exchanged may be new or remanufactured to Epson standards.

C. On-Site Response:

If Epson determines a warranted hardware defect requires repair, Epson may elect

to use on-site service. If this is the case, and the Product is within Epson’s on-site service territory, an

Epson-trained technician will repair the Product at your facility. Epson will usually dispatch repair parts

and a technician to the Product’s location for the next business day if Epson determines repair is required

before 1:00 p.m., Pacific Time. If that determination is made aſter 1:00 p.m., Pacific Time, dispatch will

usually be for the second business day. Parts shipped to remote areas may require longer delivery times.

An adult must be available to accept the shipment and be present at all times while the technician is

on-site. Epson’s shipment of parts does not imply that replacement is required.

D. Product Exchange:

Epson may, at its sole discretion, elect to replace a Product. If so, Epson will replace

the Product with the same or a comparable product refurbished to the Epson standard of quality. Epson

will ship a replacement product, freight prepaid, as long as your address is in the United States, Canada,

or Puerto Rico. (°e replacement product will not include promotional materials, accessories, stands,

documentation, manuals, soſtware, or cables.) You must be able to receive, unpack, and install the

replacement product, and prepare the defective Product for return shipment by following the procedures

described in the

User’s Guide

or documentation provided by Epson.

°e repacked defective Product will be picked up by a carrier designated by Epson. If the defective

Product is not returned within seven (7) business days of receipt of the replacement, you will be invoiced

at the full price of the replacement printer. If the Product is returned damaged because you have not

properly packed or shipped it, you will be billed for the damage. It is your responsibility to unpack,

reinstall optional components, and set up the exchange printer at your location. Epson does not cover

damage caused by improper installation.

± Use limit information can be viewed on a status sheet printout and/or on the control panel display.