Epson SureColor T3770D Administrator Guide

Epson SureColor T3770D Manual

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  • Epson SureColor T3770D | Administrator Guide - Page 1
    Administrator's Guide CMP0327-00 EN
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    Contents Contents Copyright Trademarks About this Manual Marks and Symbols 6 Descriptions Used in this Manual 6 Operating System References 6 Introduction Manual Component 8 Terms Used in this Guide 8 Terms 8 Example of Network Environment 10 Printer Connection Types 13 Printer Settings
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    settings 53 Solving Problems Hints to Solving Problems 55 Checking the Status of the Printer 55 Checking the Error Message 55 Printing a Network Connection Report 56 Checking the Communication Status 61 Performing the Connection Test 63 Initializing the Network Settings 63 Trouble Case 65
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    Administrator's Guide Copyright Copyright No part operating and maintenance instructions. Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the Corporation The contents of this manual and the specifications of this product are subject to change
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    Administrator's Guide Trademarks Trademarks ® ❏ EPSON is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Google Cloud Print, Chrome,
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    Administrator's Guide About this Manual About this Manual Marks and Symbols ! Caution: Instructions that must be followed carefully to avoid bodily injury. c Important: Instructions that must be observed to avoid damage to your equipment. Note: Instructions containing useful tips and restrictions
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    Administrator's Guide About this Manual ® ® ❏ Microsoft Windows Server 2016 operating system ® ® ❏ Microsoft Windows Server 2003 R2 operating system ® ® ❏ Microsoft Windows Server 2003 operating system Mac OS In this manual, "Mac OS" is used to refer to macOS Big Sur, macOS Catalina, macOS Mojave,
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    a common manual. Therefore, information is given near setting items or menus. See the User's Guide for function usage information. Manual Component Printer when an event is occurring. Solving Problems Explains settings initialization and troubleshooting of the network. Advanced Security Settings
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    Administrator's Guide Introduction Administrator The person in charge of installing and setting the device or the network at an office or organization. For small organizations, this person
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    Administrator's Guide Introduction ASCII characters, and control characters. When "ASCII" is described in this guide, it indicates the 0x20 - 0x7E (hex number) listed below, major global languages. When "UTF-8" is described in this guide, it indicates coding characters in UTF-8 format. Example of
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    Administrator's Guide Introduction Example of Medium to Large Office Network Environment (A): Internet The following services are available if the printer is able to connect to the Internet. ❏ Epson Connect Email Print, Remote Print, etc. ❏ Cloud Services Google Cloud Print, Evernote etc. ❏ Site
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    Administrator's Guide Introduction (B): DMZ (demilitarized zone) This zone is placed between the or UTM (Unified Threat Management). ❏ (C)-1: Server inside of the intranet This server applies each service to the organization's computers. ❏ DNS server ❏ DHCP server ❏ Email server ❏ Active Directory
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    Administrator's Guide Introduction Example of Small Office Network (A): Internet ❏ Epson Connect ❏ Cloud services ❏ Email server, FTP server (B): Trust Zone (Intranet) ❏ (B)-1: Wired LAN (Ethernet) ❏ (B)-2: Wireless LAN (Wi-Fi) Printer Connection Types The following two methods are available for
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    Administrator's Guide Introduction When using USB, the printer without the network function can be also shared. Connection method: Connect the printer to the network via LAN switch
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    Administrator's Guide Printer Settings and Management Printer Settings and Management Flow of the Printer Settings and Management A Network Connection for the Printer B C Server and Shared folder Setting D E
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    Administrator's Guide Printer Settings and Management ❏ IP address setting ❏ Connecting to the network (LAN cable connection / Wi-Fi settings) Related Information & "Network Connection" on page 18 Print
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    Administrator's Guide Printer Settings and Management ❏ Responding to the event occurrence ❏ Backing up the device settings Related Information & "Operation and Management Settings" on page 48 17
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    to. If MAC address filtering has been set, register the MAC address of the printer in advance to register the printer. For the supported standards, see the User's Guide. These are required when assigning a static IP address to the printer. The secondary DNS is set when the system has a redundant
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    Administrator's Guide Network Connection IP Address Assignment These are the following types of IP address assignment. Static IP address: Assign the predetermined IP address to the printer (host) manually. The information to connect to the network (subnet mask, default gateway, DNS server and so
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    's control panel. For the printer's control panel, see the User's Guide for more details. Assigning the IP Address Set up the basic items General Settings > Network Settings > Advanced. 4. Select TCP/IP. 5. Select Manual for Obtain IP Address. When you set the IP address automatically by using the
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    Administrator's Guide Network Connection Setting the Proxy Server Set up the proxy server if both of the following are true. ❏ The proxy server is correct. 5. Tap OK to finish. When you tap Print Check Report, you can print the diagnosis result. Follow the on-screen instructions to print it. 21
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    the information necessary to connect to an access point from the printer's control panel. To set up manually, you need the SSID and password for an access point. Note: When the access point supports WPS, you can automatically make the Wi-Fi connection settings by using the push button or PIN code
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    Administrator's Guide Function Settings Function Settings This chapter explains the first settings to make in order to use each function of the device. Software for Setting In
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    's Guide Function Settings Accessing Web Config Enter the printer's IP address into a web browser. JavaScript must be enabled. When accessing Web Config via HTTPS, a warning message will appear in the browser since a self-signed certificate, stored in the printer, is used but there is no problem
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    Administrator's Guide Function Settings Print Settings for Server / Client Connection Enable that I want isn't listed. 3. Add a local printer. Select Add a local printer or network printer with manual settings, and then click Next. 4. Select Create a new port, select Standard TCP/IP Port as the
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    Administrator's Guide Function Settings Click Continue when the User Account Control screen is bit version of Windows: WINX86 64 bit version of Windows: WINX64 7. Follow the on-screen instructions. When using the printer under the server / client connection (printer sharing using the Windows server
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    Administrator's Guide Function Settings 2. Open the printer properties screen. Right-click the printer icon, and then click Printer properties. 3. Click the Ports tab, select Standard TCP/IP
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    Administrator's Guide Function Settings Related Information & "Using the Shared Printer - Windows" on page 28 Using the Shared Printer - Windows The administrator needs to inform the clients of
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    's Guide Function Settings 2. Select the connection method for the printer, and then click Next. Note: If Install Software is displayed, select Set up Printer connection again (for new network router or changing USB to network, etc.) and then click Next. 3. Follow the on-screen instructions
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    Administrator's Guide Function Settings Note: When you use the mail server on the Internet, the SMTP server (outgoing mail server) when sending the email. The mail server needs to support SMTP authentication. POP before SMTP Authenticates on the POP3 server (receiving mail server) before sending
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    Administrator's Guide Function Settings Items Secure Connection Certificate Validation POP3 Server Address POP3 Server Port Number Settings and Explanation Select the encryption method of the communication to
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    Administrator's Guide Function Settings Messages Cause SMTP server communication error. Check the SMTP mismatch occurs between a server and a client, or when the server does not support SMTP secure connection (SSL connection). Connection to SMTP server failed. Change Secure Connection to
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    incorrect. Change to the email address for your email service. Cannot access the printer until processing is complete. Cause This message appears when an authentication method mismatch occurs between a server and a client. The server supports SMTP AUTH. This message appears when an authentication
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    Administrator's Guide Function Settings 2. Enter each item for Print from Folder. ❏ Print from Folder Select Enable. ❏ Folder Name Enter the network path for the shared folder within
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    Administrator's Guide Function Settings Items Workgroup Name Explanation Enter the work group name of MS Network. Enter between 0 and 15 characters in ASCII. Making System Settings Setting
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    Administrator's Guide Function Settings 2. Enter the time for the Sleep Timer to be operated within the organization or published on the Internet. When using the CA certificate, time-related trouble can be prevented by synchronizing with the time server. 1. Access Web Config and select the Device
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    Administrator's Guide Function Settings ❏ Upload and Print ❏ Print from Folder 1. Access Web Config and . Access Web Config and select the Network tab > AirPrint Setup. Items Bonjour Service Name Bonjour Location Geolocation Latitude and Longitude (WGS84) Top Priority Protocol Wide-Area Bonjour
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    Administrator's Guide Product Security Settings Product Security Settings This chapter explains the security settings of the device. Introduction of Product Security Features This section introduces the security
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    Administrator's Guide Product Security Settings Configuring the Administrator Password When you set the administrator password, you can prevent the users from changing system management settings. You can
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    Administrator's Guide Product Security Settings 4. Select OK. Note: ❏ To set or change the locked menu items, click Log in, and then enter the administrator password. ❏ To restore
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    Administrator's Guide Product Security Settings Lock Setting Items for General Settings Menu This is a list of the Lock Setting items in Menu > General Settings on the control
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    Administrator's Guide Product Security Settings General Settings menu Paper Source Settings Custom Paper Setting Auto Cleaning Printing Language Universal Print Settings HP-GL/2 Unique Settings PS Menu
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    Administrator's Guide Product Security Settings *3 : Even though items on the upper level can be locked by administrator lock, you can still access them from Home > > Description > When
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    Administrator's Guide Product Security Settings Related Information & "Lock Setting Items for print from the computer. For details of the driver settings, see the driver's help or manual. Configuring Access Control To use access control, create the user account and enable the access control
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    Administrator's Guide Product Security Settings Related Information & "Accessing Web Config" on page 24 & "Logging on to the Printer Using Web Config" on page 48 Editing the User
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    Administrator's Guide Product Security Settings 2. Select Enables Access Control. 3. Set up the following items as necessary. ❏ Allow printing and scanning without authentication information from a computer Select this
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    Administrator's Guide Product Security Settings ❏ PC Connection via USB If the driver was installed on the computer Connect the printer to the computer using a USB cable, and
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    Administrator's Guide Operation and Management Settings Operation and Management Settings This chapter explains the items related to the daily operations and management of the device. Logging on
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    Administrator's Guide Operation and Management Settings Confirm Information of the Printer Checking the Information from the Control Panel You can check and print the following information from
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    Administrator's Guide Operation and Management Settings Receiving Email Notifications When Events Occur About Email Notifications This is the notification function that, when events such as printing stop
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    Guide Operation and Management Settings Items for Email Notification Items Ink cartridge(s) to be replaced Ink low Maintenance box: end of service the firmware of the printer improves the function or resolves the problem. Updating the Printer's Firmware using the Control Panel If the printer
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    Administrator's Guide Operation and Management Settings 4. If a message is displayed on the LCD screen informing you that a firmware update is available, follow the onscreen instructions to start the update. c Important: ❏ Do not turn off or unplug the printer until the update is complete;
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    Administrator's Guide Operation and Management Settings Backing Up the Settings You can export the setting value set from Web Config to the file. You can use it
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    Administrator's Guide Operation and Management Settings 4. Select the settings that you want to import, and then click Next. 5. Click OK. The settings are applied to the printer. Related Information & "Accessing Web Config" on page 24 & "Logging on to the Printer Using Web Config" on page 48 54
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    the cause of trouble, check the status of the printer and network. Checking the Error Message Checking the Error Message from Email Notification When setting the email notification, check that the error message is sent from the printer. If instructions for handling the problem are in the email
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    Guide Solving Problems Error Messages Printer error. Turn the power off and on again. If the problem persists, contact Epson Support. The combination of the IP address and the subnet mask is invalid. See your documentation for more details. To use cloud services for further instructions. Printing
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    Administrator's Guide Solving Problems Related Information & "Messages and Solutions on the Network Connection Report" on page 57 Messages and Solutions on the Network Connection Report Check the messages and
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    Administrator's Guide Solving Problems E-2, E-3, remove any obstacles between them. ❏ If you have entered the SSID manually, check if it is correct. Check the SSID from the Network your wireless router supports WPS. You cannot use push button setup if your wireless router does not support WPS. ❏
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    Administrator's Guide Solving Problems E-6 Solutions: ❏ Check if MAC address filtering is disabled. If setting is set to Auto. ❏ If the printer's Obtain IP Address setting is set to Manual, the IP address you manually set is invalid due to out of range (for example: 0.0.0.0). Set a valid IP address
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    Guide Solving Problems If DHCP is enabled, change the printer's Obtain IP Address setting to Auto. If you want to set the IP address manually, check the printer's IP address from the Network Status part on the network connection report, and then select Manual Setup setting to Manual. ❏ The device
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    Administrator's Guide Solving Problems ❏ Turn off the wireless router. Wait for about 10 seconds, and printer and the computer is correct, and lead to solve the problems. Checking Log for Server and Network Device In case of trouble with network connection, it may be possible to identify the cause
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    Administrator's Guide Solving Problems 4. Select Print Status Sheet. 5. Check the message, and then print the computer and the connection path to the printer. This will lead you to solve the problems. ❏ ipconfig command Display the connection status of the network interface that is currently used
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    Administrator's Guide Solving Problems ❏ pathping command You can confirm the list of routers passing through the connection with the server and folder is correct. This will lead you to solve the problems. Mail Server Check the connection between the printer and the mail server by using the
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    Administrator's Guide Solving Problems 1. Access Web Config and select the Network tab > Wi-Fi, and then select Disable Wi-Fi. 2. Check the message, and then select OK. Disconnecting Wi-
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    Administrator's Guide Solving Problems 2. Select . The screen automatically closes after a specific length of time. Trouble Case Cannot Access Web Config The IP address is not assigned the printer's control panel. Web browser does not support the Encryption Strength for SSL/TLS. SSL/TLS has the
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    Administrator's Guide Solving Problems CA-signed Certificate is expired. If there is a problem with the expiration date of the certificate, "The certificate has expired" is displayed when connecting to Web Config with SSL/TLS communication (https). If the
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    Administrator's Guide Solving Problems 4. Select Allow monitoring of shared printers. Printer Settings on the Print Server are not Reflected on the Client Computer Follow the steps below to reinstall
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    Administrator's Guide Appendix Appendix Introduction of Network Software The following describes Apply the unified settings to multiple devices. You can download Epson Device Admin from Epson support website. For more information, see the documentation or help of Epson Device Admin. Running Epson
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    Administrator's Guide Appendix For more information, see the documentation or help of EpsonNet Config. Running ❏ You can print using one of the various protocols. ❏ IPv6 address is not supported. EpsonNet SetupManager EpsonNet SetupManager is a software to create a package for a simple printer
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    Administrator's Guide Appendix Making Wi-Fi Settings from the Control Panel (WPS) You can connect to Wi-Fi from the printer's control panel using the WPS function.
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    Administrator's Guide Appendix 7. Close the screen. The screen automatically closes after a specific length of time. printer that is connected to the network without access authority. See the User's Guide for details on how to connect the printer using a Wi-Fi Direct (simple AP) connection. 71
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    Administrator's Guide Appendix Changing the Wi-Fi Direct (Simple AP) Settings When Wi-Fi devices are disconnected. Re-connect the device. Note that you cannot re-connect from devices that do not support 5 GHz frequency range when changing to 5 GHz. Depending on the region, this setting may not be
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    Administrator's Guide Appendix If the IP address assignment setting is manual, confirm with the network You can also change the connection method by using Epson Device Admin. For details, see the manual or help for Epson Device Admin. Related Information & "Accessing Web Config" on page 24
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    printer and hub (LAN switch) by Ethernet cable. Note: You can also change the connection method by using Epson Device Admin. For details, see the guide or help for Epson Device Admin. Related Information & "Accessing Web Config" on page 24 & "Logging on to the Printer Using Web Config" on page 48
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    Administrator's Guide Appendix Sender (Client) Printer Client computer Use Email sending (When email notification is used from the printer) Destination (Server) SMTP server POP before SMTP connection (
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    Advanced Security Settings for Enterprise In this chapter, we describe advanced security features.
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    Administrator's Guide Advanced Security Settings for Enterprise Security Settings and Prevention of Danger When between printers and computers, and it enables and disables features. A protocol or service that is applied to features allowed or prohibited separately. Reducing security risks that
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    Administrator's Guide Advanced Security Settings for Enterprise & "SSL/TLS Communication with the Printer" on page 79 & "Controlling Using Protocols" on page 85 & "Encrypted Communication Using IPsec/IP
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    Administrator's Guide Advanced Security Settings for Enterprise 6. Tap Start Backup. Writing to the USB memory starts. If an encryption key has already been stored in the USB
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    Administrator's Guide Advanced Security Settings for Enterprise ❏ CA Certificate This is a certificate that is in chain of the CA-signed Certificate, also called the intermediate CA certificate.
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    Administrator's Guide Advanced Security Settings for Enterprise 4. Click OK. A completion message is displayed. 5. Select the Network Security tab. Next, select SSL/TLS > Certificate, or IPsec/IP Filtering >
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    Administrator's Guide Advanced Security Settings for Enterprise c Important: ❏ Make sure that the printer's date and time is set correctly. Certificate may be invalid. ❏ If you obtain a certificate
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    Administrator's Guide Advanced Security Settings for Enterprise CA-signed Certificate Importing Setting Items Items Server Certificate or Client Certificate Private Key Password CA Certificate 1 CA Certificate 2 Settings
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    Administrator's Guide Advanced Security Settings for Enterprise & "CSR Setting Items" on page 81 & "Importing a CA-signed Certificate" on page 81 Importing a CA Certificate Import the CA Certificate
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    Administrator's Guide Advanced Security Settings for Enterprise Common name : EPSONA1B2C3,EPSONA1B2C3.local,192.0.2.123 4. Specify a validity period for the certificate. 5. Click Next. A confirmation message is displayed. 6. Click
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    Administrator's Guide Advanced Security Settings for Enterprise Protocol Description SLP Settings to search for or use devices through Bonjour. Displays the Bonjour name. Displays the Bonjour service name. Displays the Bonjour location name. Select the top priority protocol for Bonjour print.
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    Administrator's Guide Advanced Security Settings for Enterprise SLP Settings Items Enable SLP WSD Settings Items Enable WSD Printing Timeout (sec) Device Name Location LLTD Settings Items Enable
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    Administrator's Guide Advanced Security Settings for Enterprise RAW(Custom Port) to timeout, enter 0. Setting value and Description Select to enable IPP communication. Only printers that support IPP are displayed. Select Allowed to allow the printer to communicate without any security measures (
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    's Guide Advanced IPsec/IP Filtering You can filter traffic based on IP addresses, services, and port by using IPsec/IP Filtering function. By combining that run Windows Vista or later or Windows Server 2008 or later support IPsec. Configuring Default Policy To filter traffic, configure the default
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    Administrator's Guide Advanced Security Settings for Enterprise 2. Enter a value for each item. 3. Click Next. A confirmation message is displayed. 4. Click OK. The printer is updated. Related Information & "Accessing
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    Administrator's Guide Advanced Security Settings for Enterprise ❏ IKE Version Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the printer
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    Administrator's Guide Advanced Security Settings for Enterprise Items Remote Settings and Explanation Authentication Method To select Certificate, you need to obtain and import a CA-signed certificate in
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    Administrator's Guide Advanced Security Settings for Enterprise ❏ Algorithm Settings It is recommended that you select Any for all settings or select an item other than Any for
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    Administrator's Guide Advanced Security Settings for Enterprise Group Policy Setting Items Items static IP address. Method of Choosing Port Select a method to specify ports. ❏ Service Name If you select Service Name for Method of Choosing Port, select an option. ❏ Transport Protocol If you select
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    Administrator's Guide Advanced Security Settings for Enterprise ❏ Local Port If you select Port Number for Method of Choosing Port and if you select TCP or UDP for
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    Administrator's Guide Advanced Security Settings for Enterprise ❏ IKEv2 The following items are displayed when you select IKEv2 for IKE Version. Items Local Remote Settings and Explanation Authentication
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    Administrator's Guide Advanced Security Settings for Enterprise Items Transport Mode Tunnel Mode Settings and Explanation If you only use 93 & "Combination of Local Address(Printer) and Remote Address(Host) on Group Policy" on page 98 & "References of Service Name on Group Policy" on page 98 97
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    Administrator's Guide Advanced Security Settings for Enterprise Combination of Local Address( port Any port Any port Any port 5357 Any port Any port Any port Features controlled All services Searching for a printer from applications such as Epson Device Admin, and the printer driver Acquiring
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    Administrator's Guide Advanced Security Settings for Enterprise Service Name Protocol type HTTP (Remote) TCP Permit Access ❏ Remote Address(Host): IP address of a client ❏ Method of Choosing Port: Service Name ❏ Service Name: Check the box of ENPC, SNMP, HTTP (Local), HTTPS (Local) and RAW
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    Administrator's Guide Advanced Security Settings for Enterprise Note: Regardless of policy configuration, the client will be able to access and configure the printer. Configuring a Certificate for IPsec/
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    Administrator's Guide Advanced Security Settings for Enterprise & "Cannot Access the Printer or Scanner after Configuring IEEE802.1X" on page 105 IEEE802.1X Network Setting Items Items IEEE802.
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    Administrator's Guide Advanced Security Settings for Enterprise Configuring a Certificate for IEEE802.1X Configure the Client Certificate for IEEE802.1X. When you set it, you can use EAP-
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    is not correct. Solving Problems for Advanced Security Restoring the Security Settings When you establish a highly secure environment such as IPsec/IP Filtering or IEEE802.1X, you may not be able to communicate with devices because of incorrect settings or trouble with the device or server
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    Administrator's Guide Advanced Security Settings for Enterprise Related Information & "Accessing Web Config" on page 24 & "Logging on to the Printer Using Web Config" on page 48 Cannot Communicate with IPsec Communication Specify the algorithm that the printer or the computer does not support.
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    Administrator's Guide Advanced Security Settings for Enterprise If the DHCP is out of date, rebooting or the IPv6 address is out of date or has not been
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    Administrator's Guide Advanced Security Settings for Enterprise Problems on Using a Digital Certificate Cannot Import a CA-signed Certificate CA-signed Certificate and the information on the CSR do not match. If the CA-signed
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    Administrator's Guide Advanced Security Settings for Enterprise Unsupported characters have been entered to Common Name, Organization, Organizational Unit, Locality, and State/Province. Enter characters of either IPv4,
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    Administrator's Guide Advanced Security Settings for Enterprise Messages Cause/What to do Invalid file. Cause: You are not importing a certificate file in X509 format. What to do:
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    Administrator's Guide Advanced Security Settings for Enterprise Messages Setup failed. Cause/What to do Cause: Cannot finish the configuration because the communication between the printer and computer
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Administrator's Guide
CMP0327-00 EN