Epson T7270 Warranty Statement SureColor T-Series Multifunction Scanner

Epson America, Inc. Limited Warranty

Limited Warranty Program for the Epson

®

SureColor T-Series Multifunction Scanner

Terms and Conditions - Limited Warranty for Commercial Products

What Is Covered:

Epson America, Inc. (“Epson”) warrants to the first end-user customer that the SureColor

T-Series Multifunction Scanner covered by this limited warranty statement, if purchased and used in the

United States, Canada or Puerto Rico, will conform to the manufacturer’s specifications and will be free from

defects in workmanship and materials for a period of one year from the date of original purchase (proof of

purchase required).

What Epson Will Do To Correct Problems:

Should the device prove defective during the limited warranty

period, please call the toll-free Epson Preferred support line: (888) 377-6611. This line will be answered

during Epson’s regular support hours (currently 6:00 AM to 6:00 PM Pacific Time, Monday through Friday

- subject to change). When you call, be sure you have your Unit ID number, which is included in the Epson

Preferred Limited Warranty Plan that came with your printer. If you experience difficulty with the toll-free

line or with your Unit ID number, call (562) 276-1305.

Please be prepared to provide the service technician with Proof of Purchase information including the unit

serial number and original date of purchase. You may also need to provide proof of purchase if warranty

coverage cannot be verified by the serial number. An Epson service technician will work with you to try to

resolve the problem, and if your scanner needs repair, diagnose the issue and determine what parts may be

required. If service is required, the On-Site Response service program will be utilized in almost all cases. The

technician will provide additional instructions about the program at the time this service is being setup. In

rare cases, at its sole discretion Epson may instead elect to exchange the unit. When service involves the

exchange of a unit or its parts, the items replaced become the property of Epson. The new items assume the

remaining warranty period of the original product. Parts may be new or remanufactured to Epson standards.

On-Site Response:

If the scanner needs hardware repair and you are within Epson’s on-site service territory, an

Epson Authorized Servicer will be contacted to make the repair at your facility. Epson will usually dispatch

repair parts and a technician to your location for the next business day if determination that repair is required

occurs prior to 1:00 PM Pacific Time. If that determination is made after 1:00 PM, dispatch will usually be

for the second business day. An adult must be available to accept the parts delivery and be present at all times

while a technician is on-site. Epson’s shipment of service parts does not imply that replacement is required.

Scanner Exchange:

Epson may, at its sole discretion, elect to replace a scanner that for whatever reason appears

to require technical services beyond the capability of field repair. Under these rare circumstances, Epson will

replace the scanner with the same or a comparable scanner refurbished to the Epson standard of quality. (The

replacement scanner will not include promotional materials, accessories, stands, documentation, manuals,

software, or cables.) The customer must be able to receive, unpack, and install the replacement scanner, and

prepare the defective scanner for return shipment by following the procedures described in the

documentation provided by Epson. The repacked defective scanner will be picked up by a carrier designated

by Epson. If the defective product is not prepared for return within seven business days of receipt of the

replacement scanner, the customer will be invoiced at the then current manufacturer’s suggested retail price

for the replacement scanner. It is your responsibility to unpack, re-install optional components, and set up

the exchange scanner at your location.

What This Warranty Does Not Cover

This warranty does not cover:

1.

Any damage caused by third-party software, applications, parts, components or peripheral devices added

to the product after its shipment from Epson, (for example, dealer or user-added boards, components,

or cables).