Epson TM-m50 Warranty Statement

EPSON AMERICA, INC.

LIMITED WARRANTY

A.

What is Covered:

Epson America, Inc. (“Epson”) warrants to the first end user customer of the Epson

product covered by this limited warranty statement that the product, if purchased and used in the

United States or Canada, conforms to the manufacturer’s specifications and will be free from defects in

workmanship and materials for a period of four (4) years from the date of original purchase. For

warranty service, you must provide proof of the date of original purchase. Epson also warrants that any

consumables, if enclosed with the product, will perform to the manufacturer’s specified usage, which

may expire before the expiration of the product’s four

‐

year limited warranty.

B.

What Epson Will Do to Correct Problems:

Should your Epson product prove defective during the

warranty period, please bring the product, securely packaged in its original container or an equivalent,

along with proof of the date of original purchase, to your Epson Dealer or Epson Authorized Servicer.

Epson will, at its option, repair or exchange the defective unit, without charge for parts or labor. When

warranty service involves the exchange of the product or of a part, the item replaced becomes Epson

property. The exchanged product or part may be new or refurbished to the Epson standard of quality.

Exchange or replacement products or parts assume the remaining warranty period of the product

covered by this limited warranty.

Exchange products to replace units that require service will use Epson standard configurations with

factory

‐

set switches, jumpers and operating systems.

Customer data and applications cannot be restored

and should be backed up by the customer.

C.

What This Warranty Does Not Cover:

1.

Damage caused by improper installation; disasters such as fire, flood, or lightning; or improper

electrical currents, software problems, or interaction with non

‐

Epson products.

2.

Restoration of customer data.

3.

Damage from use of the product outside the United States or Canada.

4.

Damage caused by, or any service for, third

‐

party software, applications, parts, components, or

peripheral devices added to the product after its shipment from Epson, such as dealer, or user

‐

added boards, components, or cables.

5.

Damage caused by media other than those on Epson’s tested media list. (Epson's list of media

tested for use with its thermal printers may be found at https://epson.com/point

‐

of

‐

sale under

the “Tested Media” section.)

6.

Any color change or fading of prints, or reimbursement of materials or services required for

reprinting.

7.

Any cosmetic damage or wear to the product’s casings or covers.

8.

Damage, maintenance, or service arising from excessive or continuous use.

9.

Damage caused by installing the product next to a heat source or directly in the path of an air

vent or air conditioner.

10.

Any damage from service performed by other than Epson or an Epson

‐

Authorized Servicer.

11.

Service if the printer label, logo, rating label, or serial number has been removed.

12.

Damage caused by failure to properly maintain the product (see your online

User’s Guide

for

details).

13.

Any damage caused by misuse, abuse (for example damage caused by liquid, excessive dust,

harsh environments, smoke, oil, high humidity, steam, corrosive gases or chemicals; or

vibration, shock or dropping the product).