Epson TrueOrder KDS Epson TrueOrder KDS Configurator Troubleshooting Guide
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- Epson TrueOrder KDS | Epson TrueOrder KDS Configurator Troubleshooting Guide - Page 1
111-56-URM-006 Epson TrueOrder KDS Configurator Troubleshooting About this Guide This guide identifies some of the common issues when using the Epson TrueOrder KDS on-board Configuration Utility aka Configurator. Many issues are network related, so it - Epson TrueOrder KDS | Epson TrueOrder KDS Configurator Troubleshooting Guide - Page 2
the KDS Devices 5 2.3.1. Physical Network...5 2.3.2. Logical Network...6 3. KDS Device is Offline ...9 4. Unable to Apply Settings...10 Form: F-730-028 v1.00 Epson TrueOrder KDS Configurator Troubleshooting Page 2 of 13 111-56-URM-006 R3.00 Trademarks - Epson TrueOrder KDS | Epson TrueOrder KDS Configurator Troubleshooting Guide - Page 3
Overview This is a troubleshooting guide that can be consulted if the Epson TrueOrder KDS Configuration Utility App does not work as expected. If the troubleshooting suggestions are implemented and the issue is not resolved, then Epson should be contacted for technical support. 1.1. Terminology KDS - Epson TrueOrder KDS | Epson TrueOrder KDS Configurator Troubleshooting Guide - Page 4
power supply cable is plugged in. Figure 2.1.1: MicroTouch KDS Controller and MicroTouch AIO power input ports Form: F-730-028 v1.00 Epson TrueOrder KDS Configurator Troubleshooting Page 4 of 13 111-56-URM-006 R3.00 Trademarks - Epson TrueOrder KDS | Epson TrueOrder KDS Configurator Troubleshooting Guide - Page 5
same Wi-Fi router (via Ethernet cable). Figure 2.3.1.1: A typical 2 station KDS with a configuration PC or Tablet Form: F-730-028 v1.00 Epson TrueOrder KDS Configurator Troubleshooting Page 5 of 13 111-56-URM-006 R3.00 Trademarks - Epson TrueOrder KDS | Epson TrueOrder KDS Configurator Troubleshooting Guide - Page 6
see/modify, for example the wired connection (note: your network connections will most likely look different): Form: F-730-028 v1.00 Epson TrueOrder KDS Configurator Troubleshooting Page 6 of 13 111-56-URM-006 R3.00 Trademarks - Epson TrueOrder KDS | Epson TrueOrder KDS Configurator Troubleshooting Guide - Page 7
. Scroll down until you see the IP Settings and Properties: Click Edit to change as required. Form: F-730-028 v1.00 Epson TrueOrder KDS Configurator Troubleshooting Page 7 of 13 111-56-URM-006 R3.00 Trademarks - Epson TrueOrder KDS | Epson TrueOrder KDS Configurator Troubleshooting Guide - Page 8
: KDS Network Requirements-User Manual Please note: Whenever any network router settings, network connection or hardware changes, please refresh the Config WebApp to ensure proper functioning of the app. Form: F-730-028 v1.00 Epson TrueOrder KDS Configurator Troubleshooting Page 8 of 13 111 - Epson TrueOrder KDS | Epson TrueOrder KDS Configurator Troubleshooting Guide - Page 9
web app is switched on and has the proper network connection. For details, refer to section 1.2: . Form: F-730-028 v1.00 Epson TrueOrder KDS Configurator Troubleshooting Page 9 of 13 111-56-URM-006 R3.00 Trademarks - Epson TrueOrder KDS | Epson TrueOrder KDS Configurator Troubleshooting Guide - Page 10
. If they are not, change one of the duplicate ones by clicking on the wrench icon: Form: F-730-028 v1.00 Epson TrueOrder KDS Configurator Troubleshooting Page 10 of 13 111-56-URM-006 R3.00 Trademarks - Epson TrueOrder KDS | Epson TrueOrder KDS Configurator Troubleshooting Guide - Page 11
KDS station. Please select one by clicking the "+ ADD NEW STATION" icon In the STATIONS tab: Form: F-730-028 v1.00 Epson TrueOrder KDS Configurator Troubleshooting Page 11 of 13 111-56-URM-006 R3.00 Trademarks - Epson TrueOrder KDS | Epson TrueOrder KDS Configurator Troubleshooting Guide - Page 12
configurations while setting up the station. Please add a new Layout if there is no Layout configured. Form: F-730-028 v1.00 Epson TrueOrder KDS Configurator Troubleshooting Page 12 of 13 111-56-URM-006 R3.00 Trademarks - Epson TrueOrder KDS | Epson TrueOrder KDS Configurator Troubleshooting Guide - Page 13
of Max: 1Mb size. Please ensure that the logo file is meets the file type requirements. Form: F-730-028 v1.00 Epson TrueOrder KDS Configurator Troubleshooting Page 13 of 13 111-56-URM-006 R3.00 Trademarks
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Epson TrueOrder KDS
Configurator Troubleshooting
Page 1 of 13
111-56-URM-006
R3.00
Form: F-730-028 v1.00
About this Guide
This guide identifies some of the common issues when using the Epson TrueOrder KDS on-board
Configuration Utility aka Configurator. Many issues are network related, so it is expected the
reader has basic knowledge of computer network and has reviewed the Configurator User Manual.
EPSON is a registered trademark and EPSON is a registered logomark of Seiko Epson Corporation. All other product and brand names
are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all rights in these marks.
Copyright 2023 Seiko Epson Corporation.
111-56-URM-006
Epson TrueOrder KDS
Configurator Troubleshooting