Epson TrueOrder KDS Epson TrueOrder KDS Functional Specification
Epson TrueOrder KDS Manual
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- Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 1
TrueOrder KDS Functional Specification About this Guide This guide discusses various functional aspects of the Epson TrueOrder KDS. It presents Single Station and Multi-Station configurations, currently supported KDS devices, UI aspects, operation instructions, peripheral device options etc. It - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 2
2. KDS Parsers and API 12 3. KDS Display ...14 3.1. Display Header ...16 3.1.1. Touchscreen Mode ...16 3.1.2. Bump-bar Only Mode ...16 3.2. Supported Tile Layouts...17 3.3. Order Tiles ...18 3.3.1. Tile Header Colour ...18 3.3.2. Quantity ...18 3.3.3. Order Contents...19 3.3.4. Order Appends...19 - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 3
9. Power Interruption ...34 10. Feedback from KDS System 35 11. Network for KDS Multi-Screen 36 11.1. Display losing connection to Master 36 12. Branding and Logos 38 Form: F-730-028 v1.00 Epson TrueOrder KDS Functional Specification Page 3 of 38 111-56-URM-008 R3.00 Trademarks - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 4
1. The Epson TrueOrder KDS Solution The new generation Epson Kitchen Display System (KDS), TrueOrder, has evolved from running on an Epson TM Intelligent OmniLink printer to being integrated directly into third-party devices such as All-In-One Touchscreens and Multimedia Boxes. (See Section 1.1). - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 5
Hardware Platforms The Epson TrueOrder KDS software is currently available and supported on the following hardware platforms: a . Microtouch All-In-One 21.5" Touchscreen : IC-215P-AA2-A016 b . Microtouch Media Player : MP-000-AA2-A017 *** When ordering either - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 6
Hardware Platforms running KDS software replaces the existing printer in the kitchen. - 2 architectures supported: Single Station (Screen) and Multi-Station. - Expanding from a single station to a multi-station architecture requires adding additional devices and reconfiguring the system using - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 7
1.3.2. Multi-Station Setup (KDS Menu Routing) A Multi-Station Setup with KDS routing involves the POS sending data to KDS Master device. This KDS Master device is thereby known as the POS Connected Device, and it is responsible for routing orders and individual items to appropriate KDS Displays. - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 8
and handles the menu routing itself. As an example, consider a quick service restaurant with a sandwich station, a fries' station, and a drinks -000-AA2-A017 Figure 1.3.3.1: Multi-Station Setup w/ POS Menu Routing 1.3.4. Supported Connectivity to POS • Ethernet o Port 9100 (printer port) o ePOS - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 9
(for screen-less KDS Controllers) • Monitors that support 1920x1080p over HDMI. • Where necessary, an HDMI to VGA converter can be used if using 1920x1080p VGA monitors. • Touchscreen support typically requires USB connection. Form: F-730-028 v1.00 Epson TrueOrder KDS Functional Specification - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 10
Sheet D • Logic Controls KB9000A-USB Logic Controls KB9000 USB bump bar, Legend Sheet A • Other legend sheets for the above bump-bars could be supported by reprogramming the keys using Logic Controls software. Form: F-730-028 v1.00 Epson TrueOrder KDS Functional Specification Page 10 of 38 111-56 - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 11
• USB Audio devices are supported. • These devices also have an audio jack/analog out: MicroTouch MP-000-AA2- A016. • KDS Device can be configured to play a sound on order entry - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 12
with. Epson develops a module called a KDS Parser for each POS system requiring support. Please consult the Epson TrueOrder KDS Parsers User Manual for more information on supported POS systems, and how to get support for unsupported systems. Form: F-730-028 v1.00 Epson TrueOrder KDS Functional - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 13
Interface): Using this interface the POS can send orders to, and receive status from, the KDS. Please consult the Epson TrueOrder KDS API User Manual for more information. Development work is required on the host side to implement the API protocol. Form: F-730-028 v1.00 Epson TrueOrder KDS - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 14
3. KDS Display The Epson TrueOrder KDS outputs a high-resolution, colour, graphic display that can be customized to meet the specific needs of the station: Figure 3.1: Fixed Grid KDS display (blue tile headers for new orders) Form: F-730-028 v1.00 Epson TrueOrder KDS Functional Specification Page - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 15
Figure 3.2: Flex Grid KDS display (red tile headers for Rush orders) Form: F-730-028 v1.00 Epson TrueOrder KDS Functional Specification Page 15 of 38 111-56-URM-008 R3.00 Trademarks - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 16
3.1. Display Header The grey header at the top of the KDS display includes many functional aspects of the screen. These aspects vary between a KDS station with a touchscreen and a station with a bump-bar only, as does the design of the display header. 3.1.1. Touchscreen Mode When using a - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 17
Tile Layouts There are two supported display modes: fixed grid and flex grid. Fixed Grid Minimum number of rows 1 Maximum number of rows 3 Maximum number of Summary Tile rows 3 Minimum number - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 18
3.3. Order Tiles The tiles for a particular order show the server, table and check numbers, and a running timer for how long the order has been up for, along with all items for the order: Figure 3.3.1: Order spanning 2 tiles (Fixed Grid Mode) 3.3.1. Tile Header Colour The tile header contains the - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 19
the next line provided there is sufficient spacing between words to cut-off the line. Best effort is made to always display modifiers and special instructions or alerts in full. In addition, if there is an actual keyword "alert" in the descriptor text, it will be displayed in a highlighted manner to - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 20
may need to be customized to display this information per requirements. 3.3.6. Entire Order Voids Some POS vendors allow entire order voids; that is supported by a customer parser for specific POS solutions. In this case, orders that are subsequently voided will result in having all their items - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 21
3.3.7. Individual Item Voids If any individual items are voided, only those items are crossed out and coloured in the configurable VOID colour. Figure 3.3.7.1: Individual Item VOID Form: F-730-028 v1.00 Epson TrueOrder KDS Functional Specification Page 21 of 38 111-56-URM-008 R3.00 Trademarks - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 22
3.4. Summary Tile The KDS can be configured to have 1, 2, or 3 of the rightmost tiles used as a Summary Tile. The Summary Tile tallies the items and/or modifiers on the screen. The image below shows 4 orders, and the Summary Tile shows a union of all the items currently on the display. Figure - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 23
in the ASCII range 0xA0->0xFF can be sent directly to the KDS without any special configuration. This allows support for the following languages: Afrikaans, Albanian, Basque, Breton, Corsican, English, Faroese, Galician, Icelandic, Irish, Indonesian, Italian, Kurdish, Leonese, Luxembourgish - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 24
4. Bump Bar Support Please consult the User Manual for the KB1700 and KB9000 bump bars for details on bump bar operation. This section highlights the capabilities. 4.1. Bumping an Entire Order Entire orders can - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 25
4.4. Recalling Orders Orders that have been bumped can be viewed on a special recall screen and can be brought back (recalled) to the main screen. Figure 4.4.1: Order History/Recall Screen Entire orders are visible in the recall screen. When an order from this screen is recalled back to the active - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 26
4.5. Expanded Order View (Order Pop-up Window) An order can be selected to be viewed in its own pop-up window. This is convenient if orders span multiple windows and it's desirable to see the entire order in its own window. Or if an order in the last tile extends off screen. Figure 4.5.1: Expanded - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 27
5. Expeditor Stations One or more screens can be designated as Expeditor (Expo) stations. These stations will not allow an order to be bumped until each item has been bumped off their respective kitchen stations. Once an item has been bumped on a station other than the expo, a strikethrough will - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 28
list, and when the order is completely bumped from the KDS prep. stations it will move to the READY list. From there, it can be manually bumped off. Otherwise, a timer can be configured to automatically remove orders after a period. If the KDS has an Expeditor station, the order must also be - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 29
6.2. Optional Timer An optional timer can be configured to show the elapsed time each order spends in the PREPARING state. Figure 6.2.1: Customer Facing Display w/ 2 columns and optional order timer Form: F-730-028 v1.00 Epson TrueOrder KDS Functional Specification Page 29 of 38 111-56-URM-008 R3 - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 30
7. KDS Printing Epson receipt printers can be attached via USB to any KDS device (see Figure 1.3.1.1). The "print on bump" feature causes a KDS device to print any order as it gets bumped from the station. This can also be useful when bumping from an Expeditor station; labels printed using an - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 31
a paper jam or having its cover open, the KDS display will flash a notification in the display header until the printer is online again. 7.2. Official Supported Printers - TM-U220 (dot matrix) - TM-T88V (receipt) - TM-L90 (label) - TM-T88VI (receipt) - TM-L100 (label) Form: F-730-028 v1.00 Epson - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 32
interface properties can be configured here: - Display title or name - Tile arrangement (flex vs. fixed grid, tile layout (see Section 3.2 Supported Tile Layouts) - Whether the display is for an expeditor screen, a kitchen screen or a customer facing display - Summary Tile configuration - Summary - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 33
printed out as that is what the KDS is parsing. When menu items are entered, there is a field where the recipe or any cooking instructions can be entered for the item, along with item descriptions. Furthermore, items can be grouped together under various custom categories e.g., Chicken Sandwich and - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 34
9. Power Interruption The current KDS state is always saved, which preserves the display(s) in the event of a power outage. Form: F-730-028 v1.00 Epson TrueOrder KDS Functional Specification Page 34 of 38 111-56-URM-008 R3.00 Trademarks - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 35
10. Feedback from KDS System It is possible to collect information from the KDS system by using callbacks that are registered using the KDS API. Callbacks exist for: - New order entry. - Order priority times being reached. - Orders being bumped. - Orders being recalled. - Individual items being - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 36
on a fully functional network so that the devices can communicate with each other. Please consult the Epson TrueOrder KDS Network Requirements User Manual for more information. 11.1. Display losing connection to Master If the main KDS printer is powered off or disconnected from the network the - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 37
Figure 11.1.1(b): Display Losing Connection to Master Device (message window) When the connection to the Master device is re-established, a "Display Updated!" status message is displayed on screen and must be dismissed by hitting any button on the bump bar or pressing the "Close" button on the - Epson TrueOrder KDS | Epson TrueOrder KDS Functional Specification - Page 38
12. Branding and Logos Epson TrueOrder KDS comes preloaded with the Epson logo on the top left corner. For customers wishing to use their own logo, the default logo can be replaced by a text field or a custom logo image using the web-based Configurator. This is available for each type of display:
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Epson TrueOrder KDS
Functional Specification
Page 1 of 38
111-56-URM-008
R3.00
Form: F-730-028 v1.00
About this Guide
This guide discusses various functional aspects of the Epson TrueOrder KDS. It presents Single
Station and Multi-Station configurations, currently supported KDS devices, UI aspects, operation
instructions, peripheral device options etc. It should be read as a summary of features supported
by TrueOrder KDS.
EPSON is a registered trademark and EPSON is a registered logomark of Seiko Epson Corporation. All other product and brand
names are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all rights in these marks.
Copyright 2023 Seiko Epson Corporation.
111-56-URM-008
Epson TrueOrder KDS
Functional Specification