Epson WorkForce ES-400 II Users Guide

Epson WorkForce ES-400 II Manual

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  • Epson WorkForce ES-400 II | Users Guide - Page 1
    ES-400 II/ES-500W II User's Guide
  • Epson WorkForce ES-400 II | Users Guide - Page 2
  • Epson WorkForce ES-400 II | Users Guide - Page 3
    Contents ES-400 II/ES-500W II User's Guide ...7 Scanner Basics...8 Scanner Parts Locations ...8 Scanner Parts...9 Networking ...44 Network Security Recommendations 44 Connecting to an Existing Wi-Fi Network 45 Manually Connecting to a Wi-Fi Network 46 Setting Up Wireless Scanning from a Smart
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    from a Smart Device 58 Scanning a Document in Epson ScanSmart 58 Saving a Scan ...61 Attaching a Scan to Email...62 Sending a Scan to a Cloud Service 63 Printing a Scan ...64 Saving a Scan as a Microsoft Office Format File 65 Selecting Epson ScanSmart Settings 67 Changing the Epson Product...67
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    Spots or Lines Appear in All Scanned Images 118 Scanned Image is Cropped ...118 Resetting the Epson Scan 2 Settings 119 Solving Flatbed Scanner Dock Problems 119 Scanned Image Edges are Cropped 119 Line of Dots Appears in All Scanned Images 120 Back of Original Image Appears in Scanned Document
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    (ES-400 II 129 Network Interface Specifications (ES-500W II 130 Safety and Approvals Specifications 131 Notices ...134 Important Safety Instructions...134 Restrictions on Copying ...136 Default Delay Times for Power Management for Epson Products 137 Binding Arbitration and Class Waiver 137
  • Epson WorkForce ES-400 II | Users Guide - Page 7
    here. Note: Availability of products in this guide varies by country. If you have not already done so, you can download the Epson ScanSmart software for use with your scanner. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. Then
  • Epson WorkForce ES-400 II | Users Guide - Page 8
    Scanner Basics See these sections to learn about the basic features of your scanner. Scanner Parts Locations User Replaceable Epson Scanner Parts Changing the Power Off and Sleep Timer Settings Using the Epson Smart Panel Mobile App Scanner Parts Locations See these sections to identify the parts on
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    Scanner Parts Note: The illustrations show the ES-500W II, but the parts are the same for the ES-400 II. 1 ADF (Automatic Document Feeder) 2 Edge guides 3 Input tray 4 Input tray extension 5 Output tray 6 Output tray extensions 9
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    7 Stopper 1 Kensington security slot 2 USB 3.0 port 3 Power inlet 10
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    1 Cover open lever 2 Scanner cover 3 Pickup rollers 4 Separation rollers 1 AC adapter 2 Power cord 3 USB 3.0 cable Parent topic: Scanner Parts Locations 11
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    Scanner Buttons and Lights Buttons ES-400 II 1 power button 2 double feed detection skip button 3 slow mode button 4 stop button 5 start button 12
  • Epson WorkForce ES-400 II | Users Guide - Page 13
    ES-500W II 1 power button 2 Wi-Fi connect button 3 Wi-Fi button 4 double feed detection skip button 5 slow mode button 6 stop button 7 start button 13
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    Lights ES-400 II 1 ! error light 2 automatic feeding mode light 3 ready light 4 double feed detection skip light 5 slow mode light 14
  • Epson WorkForce ES-400 II | Users Guide - Page 15
    ES-500W II 1 AP mode light 2 Wi-Fi light 3 ! error light 4 automatic feeding mode light 5 ready light 6 double feed detection skip light 7 slow mode light Parent topic: Scanner Parts Locations User Replaceable Epson Scanner Parts U.S. and Canada: You can purchase optional accessories
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    Note: Availability of accessories varies by country. Part Carrier sheet (5) Roller assembly kit Cleaning kit Flatbed scanner dock (ES-400 II only) Epson Perfection V19 (for use with scanner dock) Epson Perfection V39 (for use with scanner dock) Part number B12B819051 B12B819671 B12B819291
  • Epson WorkForce ES-400 II | Users Guide - Page 17
    2. Click the Power Save tab. 3. Select the length of time after which you want the scanner to go to sleep as the Sleep Timer setting. 4. Select the length of time after which you want the scanner to automatically turn off when not in use as the Power Off Timer setting. 5. Select the length of time
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    Using the Epson Smart Panel Mobile App Use this free Apple and Android app to scan with networked Epson products (ES-500W II). 1. Connect your product to your wireless network. See the link below. 2. Visit epson.com/connect (U.S), epson.ca/connect (Canada), or latin.epson.com/connect (Caribbean) to
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    Loading Originals Follow the instructions here to load your originals into the scanner. Note: The illustrations show the ES-500W II, but the steps are the same for the ES-
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    2. Pull out the output tray and its extension, and open the stopper. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3. Slide the input tray edge guides all the way out. 20
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    4. If you are loading a multi-page original, fan your stack of originals. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a time. 5. Stack the originals with the printed side facing down and slide the stack so the leading edge is at an angle as
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    6. Load standard originals into the input tray printed side down and top edge first, and guide them in until they meet resistance. • If you are loading paper business cards, load up to 15 cards printed side down and long edge first
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    23
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    • If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals. 7. Slide the edge guides against the edges of the original. 24
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    Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as it enters into and ejects from the scanner as shown. 8. If necessary during scanning, adjust the position of the stopper on the
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    9. If scanning thin or wrinkled paper causes paper jams, press the slow mode button once before scanning to slow down the feeding speed; press it again to return to normal speed. If a paper feed error is detected, the Paper Protection feature stops the scanning process automatically to reduce damage
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    Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray. This may wrinkle or damage the original. Load these originals using an optional carrier sheet. Note: Photos scanned using a document scanner may not have the same color depth as the original. Use a
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    3. Slide the input tray edge guides all the way out. 4. Load the originals in the input tray in descending order of paper size with the widest at the back and the
  • Epson WorkForce ES-400 II | Users Guide - Page 29
    5. Slide the edge guides against the edges of the widest original. 6. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the
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    Paper type Plain paper Fine paper Recycled paper Paper size Letter (8.5 × 11 inches [216 × 279 mm]) Legal (8.5 × 14 inches [216 × 356 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A6 (4.1 × 5.8 inches [105 × 148 mm]) B5 (7.2 × 10.1 inches [182 × 257 mm]) B6 (5 ×
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    Note: Lightly wrinkled paper may scan better if you slow down the feeding speed during scanning or smooth out the wrinkles before loading. Use a carrier sheet to scan delicate originals or originals that are easily wrinkled. To scan originals that are incorrectly detected as double feeds, press the
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    1. Open the input tray, pull out the output tray, and open the stopper. Do not pull out the extensions. 2. Slide the input tray edge guides all the way out. 32
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    3. Load plastic or laminated cards printed side down and long edge first into the input tray horizontally, and slide them in until they meet resistance. 33
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    Note: Do not load plastic cards vertically. 34
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    4. Slide the edge guides against the edges of the card. 5. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning the cards.
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    Plastic and Laminated Card Specifications Parent topic: Loading Originals Related references Plastic and Laminated Card Specifications Related topics Scanning Plastic and Laminated Card Specifications You can load original plastic and laminated cards that meet these specifications in your scanner.
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    2. Pull out the output tray and its extension, and open the stopper. Note: If you are loading originals that are 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3. Slide the input tray edge guides all the way out. 37
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    4. Load envelopes vertically in the input tray with the printable side down and the flap facing as shown. Slide in the envelopes until they meet resistance. 38
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    5. Do one of the following to load a photo, or folded or irregularly shaped originals: • For a Letter- or A4-size or larger original, fold it as shown and place it in the center of an optional carrier sheet. Make sure the illustration on the front edge of the carrier sheet is facing up. • For a
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    6. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original 40
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    Photo or irregularly shaped original 7. Slide the edge guides against the edges of the original or carrier sheet. 8. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals. 41
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    9. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals. Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the
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    Paper type Envelopes Irregularly shaped originals (load only in a carrier sheet) Paper size 4.49 × 6.38 inches (114 × 162 mm) 4.33 × 8.66 inches (110 × 220 mm) Up to this size: A4 (8.3 × 11.7 inches [210 × 297 mm]) Paper thickness Loading capacity 0.015 inch (0.38 mm) 5 envelopes maximum 0.012
  • Epson WorkForce ES-400 II | Users Guide - Page 44
    interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network. • Connect your product only to
  • Epson WorkForce ES-400 II | Users Guide - Page 45
    a wireless or wired network. 1 Epson scanner 2 Wireless router 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable (used only for wired connection to the wireless router) Manually Connecting to a Wi-Fi Network Parent topic: Wi-Fi Networking 45
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    Connecting to a Wi-Fi Network You can manually connect the scanner to a Wi-Fi network by entering Start Here sheet. Note: For best results, re-install your scanner software and follow the on-screen instructions to connect to a network. 1. Make a note of the SSID and password shown on the label on
  • Epson WorkForce ES-400 II | Users Guide - Page 47
    the Epson Smart Panel app on your device. 3. Do one of the following: • If the app automatically recognizes the product, follow the on-screen instructions to set up the wireless connection. • If the app does not automatically recognize the product, select the + icon and continue with the next step
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    Your product is now connected to a wireless network and set up for use with the Epson Smart Panel app. Parent topic: Wi-Fi Networking Related tasks Using the Epson Smart Panel Mobile App Starting a Scan from a Smart Device Direct Wi-Fi Mode (AP Mode) Setup You can set up your scanner to communicate
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    Note: Devices directly connected to the scanner cannot communicate with each other through the scanner. Enabling a Direct Wi-Fi (AP Mode) Connection Using WPS to Set Up a Direct Wi-Fi Connection Parent topic: Wi-Fi Networking Enabling a Direct Wi-Fi (AP Mode) Connection You can enable a direct Wi-Fi
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    your scanner software as described on your scanner Start Here sheet. Note: For best results, re-install your scanner software and follow the on-screen instructions to connect to a network. 1. Open the scanner's input tray. 2. Enable WPS on your router by pressing and holding the WPS button on your
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    Protected Setup (WPS) Related tasks Setting Up Network Scanning Using WPS PIN Mode to Connect to a Network If you have a WPS-enabled wireless router that supports PIN mode, you can use Wi-Fi Protected Setup (WPS) PIN mode to connect your scanner to the network. 1. Open the scanner's input tray
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    Scanning You can set up network scanning to your scanner through a direct connection to your scanner. First, manually configure your scanner to connect to your network. Then follow the instructions here to set up your computer for network scanning using the Epson Scan 2 Utility. Your scanner must
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    You see a screen like this: Note: If you see an Enable Editing button (Windows) or the lock icon (Mac), click it so that you can modify the scanner settings. 3. Select your scanner and click Add. 53
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    You see a screen like this: 4. Do one of the following: • Under Search for Network, select the IP address of your Epson scanner and click Add. • Select the Enter address setting, type in the IP address or host name of your Epson scanner, and click Add. 5. Click OK to check the connection. You see a
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    and the AP mode light turn off, Wi-Fi is disabled. Parent topic: Wi-Fi Networking Restoring Default Network Settings If you need to solve a problem with your network connection, you can restore all network settings to their defaults. 1. Turn off your scanner. 2. Press and hold the Wi-Fi button
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    Parent topic: Wi-Fi Networking 56
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    You can scan your originals and save them as digital files. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Starting a Scan Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings Scan Resolution Guidelines
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    on the product for scanning. 3. Open the Epson Smart Panel app and select a scan menu on the home screen. 4. Follow the on-screen instructions to scan and save your original. Parent topic: Starting a Scan Related tasks Using the Epson Smart Panel Mobile App Scanning a Document in Epson ScanSmart
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    • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Epson ScanSmart. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson ScanSmart. You see a screen like this: 3. Select a scan option. 59
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    The scan job begins and your original feeds through the scanner. When scanning is complete, you see a screen like this: 4. You can review, edit, or reorder the scanned images as follows: • Select Scan to scan more originals. • Select Delete to delete selected scanned images. • Select Rotate Right to
  • Epson WorkForce ES-400 II | Users Guide - Page 61
    to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Saving a Scan as a Microsoft Office Format File Parent topic: Scanning Related topics Loading Originals Saving a Scan You can save a scanned
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    install a MAPI-type email program such as Outlook Express, Windows Live Mail, Entourage, or Mac Mail. Webbased email services such as Gmail are not supported. If you do not have a supported email program, you see an error message. 1. Make sure your originals are scanned and reviewed. See the link
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    opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service. 1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click one of
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    You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: • Select the folder in your account where you want to send the
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    1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click Print. You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to
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    save to options. Note: A first-time prompt may appear asking you to download a Microsoft Office plug-in. Click Yes and follow any on-screen instructions. You see a screen like this: 3. Change the settings as follows: • The document type and scan date for the file name are automatically detected. You
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    Selecting Epson ScanSmart Settings After starting Epson ScanSmart, you can change various scanning settings. Changing the Epson Product Changing the Scan Settings Changing the File Name Settings Changing the Save Settings Save Settings Customizing Action Icons Parent topic: Scanning Changing the
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    2. Select the Epson product you want to use with your computer and click OK. Parent topic: Selecting Epson ScanSmart Settings Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. 1. Click the Settings button. You see a screen like this: 2.
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    You see a screen like this: 3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings 69
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    Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab. 70
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    You see a screen like this: 3. Change the settings as necessary: • Make sure the Automatic file naming checkbox is selected if you want OCR to automatically detect the subject and date and add them to the file name. You can enter a default file name that will be used if OCR cannot detect the subject
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    You see a screen like this: 2. Click the Save Settings tab. 72
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    You see a screen like this: 3. Click Options for a file format and change the settings as necessary. Note: If you want the folder to open after the file is saved, click the checkbox. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how
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    Setting General Security Options Description Generate PDF/A File Creates a PDF that conforms to PDF/A-1 standards Create file with all pages Saves all pages as one file Compression Level Selects the compression level for color or grayscale images Open File Password Set a password to open
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    Setting Options Compression (Windows only) - Embed ICC Profile (Windows - only) Description Specifies the compression format and level for Color/Grayscale and B&W images. File size increases with higher quality. Allows you to add ICC profiles to the image Parent topic: Selecting Epson ScanSmart
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    2. Click the Customize Actions tab. You see a screen like this: 3. Choose which action icons to display by selecting or deselecting each checkbox. Click the arrow icons to move the icons up or down in the display order you want. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Scan
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    If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by the software. Follow these guidelines to determine the resolution setting you need: • You will scan the image at its original size but enlarge it
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    . See these sections to learn about the flatbed scanner dock option. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Flatbed Scanner Dock Parts Scanning from the Flatbed Scanner Dock Cleaning the Flatbed Scanner Dock Transporting
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    1 Stopper 2 Output tray extension 3 Scanner cover/output tray 1 USB port 1 (for connecting flatbed dock to computer) 2 USB port 2 (for connecting flatbed dock to document scanner) 3 Power inlet Parent topic: Using the Optional Flatbed Scanner Dock - Windows Scanning from the Flatbed Scanner Dock See
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    Caution: Make sure the scanner is placed on a flat surface. Do not place heavy objects on the scanner glass and do not press on the glass with too much force, or it may damage the scanner. Do not leave photos on the scanner glass for an extended period, or they may stick to the glass. 1. Close the
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    Note: Place your original 0.1 inch (2.5 mm) from the top and side edges of the scanner glass as shown in order to avoid cropping. If you are scanning multiple photos at once, place them at least 0.8 inch (20 mm) apart from each other. 4. Close the flatbed scanner cover gently to keep your original
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    For originals between 8.2 inches (210 mm) and 11.7 inches (297 mm) long: • Open and extend the document scanner's input tray, open the flatbed scanner's stopper, and slide the stopper forward or backward so that it is a little longer than the length of the original. (Do not open the output tray on
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    , prepare it for transportation as described here. Note: If you are transporting only the flatbed scanner dock (without the document scanner), follow the installation instructions that came with the flatbed scanner dock in reverse to remove the flatbed scanner and dock from the document scanner. 83
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    1. Turn off the document scanner using the power button. Note: There is no power button on the flatbed scanner. 2. Unplug the AC power cord and disconnect the USB cable that connects the flatbed scanner dock to the computer. 84
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    3. Lift the entire scanner unit as shown, making sure to keep it level during transport. 4. Place the scanner unit in its original packing materials if possible, or use equivalent materials with cushioning around the scanner. Caution: Avoid turning the scanner upside down when transporting it or you
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    5,000 scans. You can check the latest number of scans using the Epson Scan 2 Utility. Note: The illustrations show the ES-500W II, but the instructions are the same for the ES-400 II. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may
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    2. Disconnect any connected cables. 3. Pull down on the cover open lever and open the scanner cover. 4. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with
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    Use a small amount of cleaner on the cleaning cloth to remove the stains. Wipe off all remaining liquid. Caution: Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too much force on the glass. 5. Use a cotton swab to wipe off any dust or dirt on the sensors.
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    6. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller. 89
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    7. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller. 8. Plug in the AC adapter and press the power
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    moist cloth to wipe off any dust or dirt on the rollers as they rotate. Repeat this step until the rollers are clean. Caution: Be careful not to get your hands or hair caught in the mechanism when operating the roller. 10. Close the scanner cover. Resetting the Number of Scans After Cleaning Parent
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    • Windows 8.x: Navigate to the Apps screen and select EPSON > Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 3. Click
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    rollers. Check the scanner roller counter to see when you need to replace the rollers. Note: The illustrations show the ES-500W II, but the instructions are the same for the ES-400 II. Note: Frequent use of textured media may cause premature wear on the rollers. If frequent paper jams
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    5. Press down on the pickup roller cover latch and pull up the cover to remove it. 94
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    6. Pull down the tab on the pickup roller and slide the roller to the right to remove it. Note: Do not use force to pull out the pickup roller; doing so may damage the inside of the scanner. 7. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Press up
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    8. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again. 96
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    9. Squeeze the tabs on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 10. Slide the separation roller to the left and remove it. 97
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    11. To install a new separation roller, insert the end of the roller into the hole on the right side and lower the other end of the roller into place. 12. Close the separation roller cover until you hear it click into place. Note: If you are not able to close the cover, the roller is not installed
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    Resetting the Scanner Roller Counter Resetting the Scanner Roller Counter When you replace the scanner rollers, reset the scanner roller counter so you know when you may need to replace the rollers again. 1. Make sure the scanner is turned on and connected to your computer. 2. Do one of the
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    distance, or store it for an extended period, prepare it for transportation as described here. Note: The illustrations show the ES-500W II, but the instructions are the same for the ES-400 II. 100
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    1. Turn off the scanner and unplug the AC adapter. 2. Disconnect any connected cables. 3. Close the input tray and the output tray. 101
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    Note: Make sure the output tray is securely closed. 4. Place the scanner in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Parent topic: Cleaning and Transporting Your Scanner 102
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    : Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Scanner Light Status Solving Scanning Problems Solving Network Scanning Problems Solving Scanned Image Quality Problems Resetting the Epson Scan 2 Settings Solving Flatbed Scanner Dock
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    1 ! error light 2 automatic feeding mode light 3 ready light 4 double feed detection skip light 5 slow mode light ES-500W II 1 AP mode light 2 Wi-Fi light 3 ! error light 4 automatic feeding mode light 5 ready light 6 double feed detection skip light 7 slow mode light 104
  • Epson WorkForce ES-400 II | Users Guide - Page 105
    scanner off and then back on again. If the error continues, contact Epson for support. The ! error light is on The scanner cover is open. Make sure the AP mode (ES-500W II) the scanner may be malfunctioning. Contact Epson for support. • Wi-Fi (ES-500W II) The ready light is off and The firmware
  • Epson WorkForce ES-400 II | Users Guide - Page 106
    Start Epson Scan 2 Original Feeds Incorrectly in Scanner Original Jams in Scanner Paper Protection Does Not Work Correctly Scanning is Slow Parent topic: Solving Problems Scanner Does Not Turn On or Turns Off Unexpectedly If the scanner does not turn on or if it turns off unexpectedly, try these
  • Epson WorkForce ES-400 II | Users Guide - Page 107
    or wireless (ES-500W II) connection. For instructions on scanning with Epson ScanSmart, see the help or click here to access the Epson ScanSmart User's Guide. • Check the USB cable connection between the computer . Parent topic: Solving Scanning Problems Related topics Selecting Epson ScanSmart
  • Epson WorkForce ES-400 II | Users Guide - Page 108
    on the scanner will save the scanned images to the wirelessly connected computer (ES-500W II). Parent topic: Solving Scanning Problems Related concepts Uninstall Your Scanner Software Related references Windows System Requirements Mac System Requirements Cannot Start Epson Scan 2 If you cannot
  • Epson WorkForce ES-400 II | Users Guide - Page 109
    , folded, or irregularly shaped originals. Parent topic: Solving Scanning Problems Related tasks Cleaning Inside Your Scanner Related topics Loading Originals Original Jams Note: The illustrations show the ES-500W II, but the instructions are the same for the ES-400 II. 1. Turn off your scanner. 2.
  • Epson WorkForce ES-400 II | Users Guide - Page 110
    3. Pull down the cover open lever and open the scanner cover. 4. Gently pull out any jammed originals from inside the scanner. 110
  • Epson WorkForce ES-400 II | Users Guide - Page 111
    from the output tray. 6. Close the scanner cover. 7. Carefully follow all loading instructions when you reload originals. If originals jam in the scanner frequently, try the kit. Parent topic: Solving Scanning Problems Related tasks Cleaning Inside Your Scanner Related topics Loading Originals 111
  • Epson WorkForce ES-400 II | Users Guide - Page 112
    • Make sure you align the edge guides with the original to avoid scanning at an angle. Parent topic: Solving Scanning Problems Scanning is Slow If scanning becomes slow, virus protection or security software instructions for details. The TWAIN.log file is saved in C:\Users\(user name)\AppData\Local
  • Epson WorkForce ES-400 II | Users Guide - Page 113
    Connect to a Wireless Router Parent topic: Solving Problems Cannot Scan Over a Network If you have problems scanning over a network, try these solutions: • Epson ScanSmart instead, via a USB or wireless connection. For instructions on scanning with Epson ScanSmart, see the help information in Epson
  • Epson WorkForce ES-400 II | Users Guide - Page 114
    not support networks that use only IPv6. Use Epson Scan 2 on a network that supports IPv4 Problems Related topics Wi-Fi Networking Scanner Cannot Connect to a Wireless Router If your scanner has trouble documentation or contact your internet service provider for instructions. Be sure to connect your
  • Epson WorkForce ES-400 II | Users Guide - Page 115
    name (SSID), follow the instructions that came with your scanner to enter your wireless network name manually. • If your router has Problems Related topics Wi-Fi Networking Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem
  • Epson WorkForce ES-400 II | Users Guide - Page 116
    Type setting, you can change the level from Standard to High to remove more of the background. Parent topic: Solving Scanned Image Quality Problems Related tasks Scanning a Document in Epson ScanSmart Scanned Characters are Blurry If characters in your scanned images are blurry, try these solutions
  • Epson WorkForce ES-400 II | Users Guide - Page 117
    Some font types may cause recognition errors. If the original font cannot be changed, you may need to manually edit the unrecognized text. Parent topic: Solving Scanned Image Quality Problems Related tasks Scanning a Document in Epson ScanSmart Ripple Patterns Appear in an Image You may see a ripple
  • Epson WorkForce ES-400 II | Users Guide - Page 118
    as a glass dirt). Parent topic: Solving Scanned Image Quality Problems Related tasks Cleaning Inside Your Scanner Scanned Image is Cropped If the you want to scan is not on the list, select Customize to create it manually (Windows only). • In Epson Scan 2, select the Main Settings tab. Select
  • Epson WorkForce ES-400 II | Users Guide - Page 119
    II). Scanned Image Edges are Cropped Line of Dots Appears in All Scanned Images Back of Original Image Appears in Scanned Document Parent topic: Solving Problems Scanned Image Edges are Cropped If the edges of a scanned image are cropped, make sure your original is placed correctly for scanning. If
  • Epson WorkForce ES-400 II | Users Guide - Page 120
    tasks Scanning a Document in Epson ScanSmart Uninstall Your Scanner Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Scanner Software - Windows Uninstalling Scanner Software - Mac Parent
  • Epson WorkForce ES-400 II | Users Guide - Page 121
    you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Uninstall Your Scanner Software Uninstalling Scanner Software support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and select your product. 2. Follow the instructions
  • Epson WorkForce ES-400 II | Users Guide - Page 122
    services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) and select your product for solutions to common problems with your product. You can download utilities and documentation, get FAQs and troubleshooting
  • Epson WorkForce ES-400 II | Users Guide - Page 123
    Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at latin.epson.com/support and select your product for solutions to common problems. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail
  • Epson WorkForce ES-400 II | Users Guide - Page 124
    distance charges may apply. Note: For help using any other software on your system, see the documentation for that software for technical support. Purchase Supplies and Accessories You can purchase genuine Epson accessories from an Epson authorized reseller. To find the nearest reseller, visit
  • Epson WorkForce ES-400 II | Users Guide - Page 125
    7 Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Mac System
  • Epson WorkForce ES-400 II | Users Guide - Page 126
    For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications General Specifications
  • Epson WorkForce ES-400 II | Users Guide - Page 127
    Color Depth Interface* Light source Color: 30 bits per pixel internal (10 bits per pixel per color) 24 bits per pixel external (8 bits per pixel per color) Grayscale: 10 bits per pixel internal 8 bits per pixel external Black-and-white: 10 bits per pixel internal 1 bit per pixel external SuperSpeed
  • Epson WorkForce ES-400 II | Users Guide - Page 128
    Electrical Specifications Scanner Note: Check the label on the scanner and the AC adapter for voltage information. Power consumption varies depending on operating conditions or whether an option is installed. Rated DC input power supply voltage Rated DC input current Power consumption DC 24 V 1A
  • Epson WorkForce ES-400 II | Users Guide - Page 129
    Environmental Specifications Temperature Humidity (non-condensing) Operating conditions Operating: 41 to 95 °F (5 to 35 °C) Storage: -13 to 140 °F (-25 to 60 °C) Operating: 15 to 80% RH Storage: 15 to 85% RH Ordinary office or home conditions Note: Avoid operating the scanner in direct sunlight,
  • Epson WorkForce ES-400 II | Users Guide - Page 130
    Wireless security Frequency range Communication mode Radio frequency power transmitted IEEE802.11 b/g/n WPA2-PSK (AES); WPA2 compliant support for WPA/WPA2 Personal WPA2-Enterprise; WPA2 compliant with support for WPA/WPA2 Enterprise WEP (64/128 bit) 2.4 GHz Infrastructure mode Ad hoc mode; not
  • Epson WorkForce ES-400 II | Users Guide - Page 131
    Security Protocol SSL/TLS HTTPS (Server/Client) SMTPS (Client) STARTTLS Root certificate (Client) Root certificate updating (Client) CA-signed certificate (Server) CA certificate (Server) CSR generation (Server) Self-signed certificate (Server) EC key CSR/self-signed certificate
  • Epson WorkForce ES-400 II | Users Guide - Page 132
    must accept any interference received, including interference that may cause undesired operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna
  • Epson WorkForce ES-400 II | Users Guide - Page 133
    Notice for Paraguay Imported by: Fastrax, S.A. Av. Perú esq. Río de Janeiro, Barrio Las Mercedes, Asunción, Paraguay Imported by: Sol Control S.R.L. Av. Gral. Bernardino Caballero 810 esq. Celsa Speratti, Asunción, Paraguay Notice for Peru Product Model: ES-500W II (J382E) Brand: EPSON This product
  • Epson WorkForce ES-400 II | Users Guide - Page 134
    this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions Restrictions on Copying Default Delay Times for Power Management for Epson Products Binding Arbitration and Class Waiver Trademarks Copyright Notice Important
  • Epson WorkForce ES-400 II | Users Guide - Page 135
    • Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as specifically explained in this guide. Caution: Radio waves from this product may adversely affect the operation of medical equipment, airplanes, or automatically controlled devices, such as
  • Epson WorkForce ES-400 II | Users Guide - Page 136
    service personnel under the following conditions: Liquid has entered the scanner; the scanner has been dropped or the case has been damaged; the scanner does not operate normally or exhibits a distinct change in performance. (Do not adjust controls that are not covered by the operating instructions
  • Epson WorkForce ES-400 II | Users Guide - Page 137
    • Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage • Government-issued revenue stamps, and securities issued according to legal procedure Exercise caution when copying the following items: • Private marketable securities (stock certificates,
  • Epson WorkForce ES-400 II | Users Guide - Page 138
    1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED. Pursuant to this Agreement, binding
  • Epson WorkForce ES-400 II | Users Guide - Page 139
    selection of the arbitrator. The arbitrator is bound by the terms of this Agreement. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or
  • Epson WorkForce ES-400 II | Users Guide - Page 140
    to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding individual
  • Epson WorkForce ES-400 II | Users Guide - Page 141
    product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as
  • Epson WorkForce ES-400 II | Users Guide - Page 142
    libTIFF Software Acknowledgment Copyright © 1988-1997 Sam Leffler Copyright © 1991-1997 Silicon Graphics, Inc. Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (I) the above copyright notices and
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ES-400 II/ES-500W II User's Guide