Epson WorkForce Pro WF-C5390 Users Guide
Epson WorkForce Pro WF-C5390 Manual
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- Epson WorkForce Pro WF-C5390 | Users Guide - Page 1
WF-C5310/WF-C5390 User's Guide - Epson WorkForce Pro WF-C5390 | Users Guide - Page 2
- Epson WorkForce Pro WF-C5390 | Users Guide - Page 3
/WF-C5390 User's Guide...13 Product Basics ...14 Installing or Using Optional Parts ...14 Optional Accessories and Replacement Parts 14 Installing the Optional Paper Cassette Units 15 Enabling the Optional Paper Cassettes - Windows 21 Enabling the Optional Paper Cassettes - PostScript Printer - Epson WorkForce Pro WF-C5390 | Users Guide - Page 4
Using Epson Email Print ...42 Using Epson Remote Print ...43 Using the Epson Smart Panel Mobile App 43 Using AirPrint ...44 Setting Up Printing on a Chromebook 45 Android Printing Using the Epson Print Enabler 45 Using the Mopria Print Service ...46 Voice-activated Printing ...46 Wi-Fi or Wired - Epson WorkForce Pro WF-C5390 | Users Guide - Page 5
90 Paper Source Settings Options 90 Selecting the Universal Print Settings 91 Universal Print Settings Options 91 Printing from a Computer ...93 Printing with the Standard Epson Printer Software - Windows 93 Selecting Basic Print Settings - Windows 94 Paper Source Options - Windows 96 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 6
Software Screens 119 Changing Automatic Update Options 120 Printing with the Built-in Epson Driver - Windows 10 S 121 Selecting Print Settings - Windows 10 S 121 Printing with the Epson Standard Printer Software - Mac 125 Selecting Basic Print Settings - Mac 126 Paper Source Options - Mac 129 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 7
154 Ink Pack Safety Instructions ...154 Check Ink and and Maintenance Box Status - Mac 158 Purchase Epson Ink Packs and Maintenance Boxes 159 Ink Supply Printing with Black Ink and Expended Color Ink Packs 163 Printing with Expended Color Ink Packs - Windows 163 Printing with Expended Color - Epson WorkForce Pro WF-C5390 | Users Guide - Page 8
Audit Logs ...205 Restricting PDL File Operations 205 Enabling Program Verification on Start Up 206 Using Your Product on a Secure Network 206 Configuring Protocols and Services in Web Config 206 Protocol Settings...207 Configuring SSL/TLS Communication 211 8 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 9
signed Certificate 226 Importing a CA Certificate ...227 Deleting a CA Certificate...227 Setting Up Universal Print (Microsoft 227 Using Epson Device Admin Configuration Software 228 Solving Problems ...229 Viewing the Help Screen ...229 Checking for Software Updates...229 Product Status Messages - Epson WorkForce Pro WF-C5390 | Users Guide - Page 10
Network Software Cannot Find Product on a Network 238 Product Does Not Appear in Mac Printer Window 239 Cannot Print Over a Network...239 Solving Network Security Problems 241 Cannot Create the Secure IPP Printing Port 241 Cannot Update a Certificate or Create a CSR 241 Cannot Import a Digital - Epson WorkForce Pro WF-C5390 | Users Guide - Page 11
Printout...257 Incorrect Colors ...258 Uninstall Your Product Software...259 Uninstalling Printing Software - Standard Epson Printer Software - Windows Safety Instructions...274 General Printer Safety Instructions 274 Wireless Connection Safety Instructions 276 LCD Screen Safety Instructions - Epson WorkForce Pro WF-C5390 | Users Guide - Page 12
- Epson WorkForce Pro WF-C5390 | Users Guide - Page 13
WF-C5310/WF-C5390 User's Guide Welcome to the WF-C5310/WF-C5390 User's Guide. For a printable PDF copy of this guide, click here. Note: Availability of products in this guide varies by country. 13 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 14
your product. Note: Printing software instructions in this manual are intended for use with the standard Epson printer software. For more information on using the Printer Command Language (PCL) or PostScript (PS3) printer software, please see the appropriate sections (WF-C5390). Installing or Using - Epson WorkForce Pro WF-C5390 | Users Guide - Page 15
Option or part Replacement maintenance box Optional input tray Paper Feed Roller for Cassette A (C1) Paper Feed Roller for Cassette B (C2-C4) Low Optional Cabinet Medium Optional Cabinet Tall Optional Cabinet Part number C12C938211 C12C937901 C12C938261 C12C938281 C12CFM7066 C12CFM7067 C12CFM7068 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 16
the items shown here. You will also need a screwdriver to attach the paper cassette unit, and two people to lift the printer. 4. Remove the protective piece from the back of the printer. Note: Do not throw the piece away; you will use it later. 5. Place the first optional paper cassette unit in - Epson WorkForce Pro WF-C5390 | Users Guide - Page 17
6. If you are installing more than one optional paper cassette unit, stack them on top of each other and secure them with the included screws. 17 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 18
7. Repeat this step for all paper cassette units. 18 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 19
8. Lift up your product and gently lower it onto the paper cassette unit with the corners aligned. Secure the product to the paper cassette unit using the included screws. Caution: Because the product is heavy, two or more people should lift and carry it using the hand positions shown: 19 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 20
9. Secure the printer and paper cassette units at the back and right side using the included screws as shown. 10. Re-insert the part you removed earlier into the back of the lowest paper cassette unit. 20 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 21
are displayed on the screen. 15. Enable the optional paper cassette units in the printer software. Enabling the Optional Paper Cassettes - Windows Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows Enabling the Optional Paper Cassettes - Mac Enabling the Optional Paper - Epson WorkForce Pro WF-C5390 | Users Guide - Page 22
and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name and select Printer properties. • Windows 7: Click and select Devices and Printers. Right-click your printer name and select Printer properties. • Windows Vista: Click and select Control Panel. Click - Epson WorkForce Pro WF-C5390 | Users Guide - Page 23
and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name and select Printer properties. • Windows 7: Click and select Devices and Printers. Right-click your product name and select Printer Properties. • Windows Vista: Click and select Control Panel. Click - Epson WorkForce Pro WF-C5390 | Users Guide - Page 24
Paper Cassette Units Enabling the Optional Paper Cassettes - Mac You need to enable the optional paper cassette units before you can use them with the printer software. Note: If you are using the PostScript (PS3) printer software, see the link below to enable the optional cassette units. 24 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 25
1. In the Apple menu or the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Driver or Options. You see a screen like this: 4. Select the number of cassette units installed as - Epson WorkForce Pro WF-C5390 | Users Guide - Page 26
2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Driver or Options. You see a screen like this: 4. Select the number of optional cassettes installed as - Epson WorkForce Pro WF-C5390 | Users Guide - Page 27
Product Parts - Front 1 Control panel 2 Paper cassette (C1) 3 Paper cassette (C2) (optional) 4 Paper cassette (C3) (optional) 27 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 28
5 Paper cassette (C4) (optional) 1 Paper tray cover 2 Edge guides 3 Paper support 4 Paper tray (B) 5 Output tray 6 Edge guides 7 Paper cassette 28 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 29
Parent topic: Product Parts Locations Product Parts - Inside 1 Printer cover (J) 2 Print head 3 Ink tray 29 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 30
4 Ink cover (A) 5 Ink cover lock Parent topic: Product Parts Locations Product Parts - Back 1 LAN port 2 USB port 3 Service port 4 AC inlet 5 Rear cover (D) 6 Rear cover (E) 7 Maintenance box cover (H) 30 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 31
Parent topic: Product Parts Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Changing LCD Screen Language Selecting the Date and Time Adjusting the Screen Brightness Turning Off the Operation - Epson WorkForce Pro WF-C5390 | Users Guide - Page 32
a firmware update is available 2 Displays ink and maintenance box status 3 Indicates network status and accesses network settings 4 Indicates whether Quiet Mode is enabled 5 Displays usage instructions and troubleshooting solutions 32 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 33
or disabled. Select the icon to change the setting. Depending on the selected paper type and print quality, when this feature is enabled noise is reduced during printing but print speed is slower. There is a problem with the indicated setting; select the icon for information on resolving the - Epson WorkForce Pro WF-C5390 | Users Guide - Page 34
Icons Description Displays additional information or instructions when you press the Displays the Help screen button Parent topic: Control Panel Buttons and Lights Navigating the LCD Screen Follow these guidelines to navigate - Epson WorkForce Pro WF-C5390 | Users Guide - Page 35
To enter a value in a field, press the arrow buttons to highlight the field and press the OK button to display the on-screen keyboard. Parent topic: Control Panel Buttons and Lights Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. On - Epson WorkForce Pro WF-C5390 | Users Guide - Page 36
Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem. 1. Select the help icon. 2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures. 3. Select a topic from the list of available - Epson WorkForce Pro WF-C5390 | Users Guide - Page 37
While viewing the topics, you may see screens like this: 1 Displays the current step number and the total number of steps 2 Press the left arrow button to view the previous step 3 Indicates your overall progress through the animation 4 Press the right arrow button to view the next step Parent topic: - Epson WorkForce Pro WF-C5390 | Users Guide - Page 38
1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Date/Time Settings. 3. Select Daylight Saving Time. 4. Select the setting that applies to your area: • Winter: it is winter or your region does not use Daylight Saving Time (DST) • Summer: it is spring - Epson WorkForce Pro WF-C5390 | Users Guide - Page 39
topic: Using the Control Panel Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product. 39 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 40
the functionality of third-party ink. Non-Epson branded or altered Epson ink packs that functioned prior to a firmware update may not continue to function. • Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here - Epson WorkForce Pro WF-C5390 | Users Guide - Page 41
website for use with Windows 10 S; you must obtain software only from the Windows Store. Setting Up Epson Connect Services Using Epson Email Print Using Epson Remote Print Parent topic: Product Basics Setting Up Epson Connect Services If you did not activate your product's email address for use with - Epson WorkForce Pro WF-C5390 | Users Guide - Page 42
Select Register. 4. Select Start Setup. 5. Follow the instructions on the screen to activate your product's email address. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such - Epson WorkForce Pro WF-C5390 | Users Guide - Page 43
Related tasks Setting Up Epson Connect Services Using Epson Remote Print With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson Email-enabled product anywhere in the world. 1. Connect your Epson product to your wireless network. See the link below. 2. If you - Epson WorkForce Pro WF-C5390 | Users Guide - Page 44
Smart Panel and follow the instructions to set up your Epson product. Now you are ready to control your Epson product with your mobile device. Parent topic: Product Basics Related topics Wi-Fi or Wired Networking Using AirPrint AirPrint enables instant wireless printing from iPhone, iPad, iPod touch - Epson WorkForce Pro WF-C5390 | Users Guide - Page 45
Up Printing on a Chromebook Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables. For directions on setting up your printer, visit Setting Up Your Epson Printer on Your Chromebook (U.S.) or Setting Up Your Epson Printer on - Epson WorkForce Pro WF-C5390 | Users Guide - Page 46
Print Service, if necessary. 4. Connect your Android device to the same wireless network as your product. 5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and select Print. Then select All printers, select your Epson product, adjust your print - Epson WorkForce Pro WF-C5390 | Users Guide - Page 47
Related topics Wi-Fi or Wired Networking 47 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 48
Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Configuring Email Server have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and - Epson WorkForce Pro WF-C5390 | Users Guide - Page 49
router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable (used only for wired connection to the - Epson WorkForce Pro WF-C5390 | Users Guide - Page 50
the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides 6. Select the name of your wireless network or select Enter Manually to enter the name manually. Use the displayed keypad to enter your network name. 7. - Epson WorkForce Pro WF-C5390 | Users Guide - Page 51
to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software as described on the access point for up to 8 devices. 1 Epson product 2 Computer with a wireless interface 3 Other wireless device 51 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 52
following: • If you are using Epson Smart Panel, open the Epson Smart Panel app on your device and select the printer displayed on the LCD screen. Select with the camera app on your device and follow the instructions on your device. On the printer LCD screen, select Dismiss and press the OK button - Epson WorkForce Pro WF-C5390 | Users Guide - Page 53
Wi-Fi Direct is enabled on the product. If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet. Parent topic: Wi-Fi Direct Mode Setup Related tasks Using the Epson Smart Panel Mobile App Modifying the Wi-Fi Direct Network Name or - Epson WorkForce Pro WF-C5390 | Users Guide - Page 54
Note: Your password must be at least 8 and no more than 22 characters long. Note: If you have already connected devices or computers to your product via Wi-Fi Direct, they will be disconnected when you change the network name or password. 7. When entering your Wi-Fi Direct network name or password, - Epson WorkForce Pro WF-C5390 | Users Guide - Page 55
Push Button Setup (WPS) and press the OK button. 6. Follow the instructions on the LCD screen to complete WPS setup. 7. Press the home button Protected Setup (WPS) Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have - Epson WorkForce Pro WF-C5390 | Users Guide - Page 56
Print. Examine the error codes and solutions shown on the network connection report. Network Connection Report Codes and Messages Parent topic: Wi-Fi or Wired Networking Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems - Epson WorkForce Pro WF-C5390 | Users Guide - Page 57
Error Codes and Messages Error code and message E-1 Confirm that the network cable is connected and network devices such as hub, router, or access point are turned on. Solution Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to your device - Epson WorkForce Pro WF-C5390 | Users Guide - Page 58
product cannot display the SSID correctly. • If you are trying to connect using the WPS push button method, make sure your router or access point supports it. • If you are using a network password, check the label on your router or access point to confirm that you are using the correct password - Epson WorkForce Pro WF-C5390 | Users Guide - Page 59
limits the number of connected devices, raise the connection limit. See your router or access point documentation for instructions. E-8 Incorrect IP address is assigned to the printer. Confirm IP address setup of the network device (hub, router, or access point). Contact your network administrator - Epson WorkForce Pro WF-C5390 | Users Guide - Page 60
. Solution Make sure other devices on the network are turned on and do the following: • If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the - Epson WorkForce Pro WF-C5390 | Users Guide - Page 61
Entered security key/password is correct may cause your product's network settings to differ from -Index of the security key/password is set to the manually set up devices. the first number If you still cannot connect to your product, do the -Connection and network setup of the PC following: or - Epson WorkForce Pro WF-C5390 | Users Guide - Page 62
connect a smart device to the printer. Change the Wi-Fi Direct SSID. Parent topic: Printing a Network Connection Report Configuring Email , then select the settings you want to use. Contact your internet service provider if necessary to confirm the authentication method for the email server. - Epson WorkForce Pro WF-C5390 | Users Guide - Page 63
None STARTTLS SSL/TLS Description Selects the authentication method for the printer to access the mail server. SMTP AUTH: Authenticates on the mail server) when sending the email. The mail server needs to support SMTP authentication. POP before SMTP Authenticates on the POP3 server (receiving - Epson WorkForce Pro WF-C5390 | Users Guide - Page 64
the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections Related concepts Uninstall Your Product Software Changing - Epson WorkForce Pro WF-C5390 | Users Guide - Page 65
screen, select Set up printer for the first time. 9. Continue following the rest of the on-screen instructions. Parent topic: Changing or step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating - Epson WorkForce Pro WF-C5390 | Users Guide - Page 66
your network connection type or need to solve a problem with your network connection. Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if - Epson WorkForce Pro WF-C5390 | Users Guide - Page 67
enabling PCL or PostScript printing on your product, make sure you have installed the software as described on the Start Here sheet (WF-C5390). To download the PCL or PostScript drivers, visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select - Epson WorkForce Pro WF-C5390 | Users Guide - Page 68
3. Follow the on-screen instructions until you see this screen: 4. If your product is already connected to a network, select Yes: Network connection and click OK. You see a screen like this: 68 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 69
Click Next and follow the on-screen instructions. Parent topic: Enabling PCL or PostScript Printing Installing the PostScript (PS3) Printer Software - Mac If you did not install the standard Epson printer software, you need to install the PostScript (PS3) printer software before you can adjust the - Epson WorkForce Pro WF-C5390 | Users Guide - Page 70
the software. 3. Double-click EPSON. 4. Click Continue on the next two screens. 5. Click Agree. 6. Click Install. 7. If necessary, enter the administrator password. 8. Click Start and follow the on-screen instructions. Parent topic: Enabling PCL or PostScript Printing Selecting PDL (Page Description - Epson WorkForce Pro WF-C5390 | Users Guide - Page 71
Specifies the binding edge for double-sided documents Ejects paper automatically when printing is stopped during a print job Selects duplex printing Description Uses a font preinstalled on the printer Uses a font you have downloaded Selects the default font number for the default font source 71 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 72
size and orientation. Changes the line spacing (VMI) stored in the printer. Later changes in page size or orientation cause changes in the Form value based on the stored VMI. Selects the line feed command when printing with a driver from a specific operating system Makes the paper source - Epson WorkForce Pro WF-C5390 | Users Guide - Page 73
Color Mono On/Off Various sizes Description Selects the color mode for PostScript printing Enable when printing files that contain binary images (available when the product is connected to the network). Allows you to print General Settings > Printer Settings. 3. Select the printing language and - Epson WorkForce Pro WF-C5390 | Users Guide - Page 74
PS PDF Description Select the language for the USB or network interface Parent topic: Selecting Printer Language and Interface Settings Printing a PCL or PS3 (PostScript) Status Sheet You can print a PCL or PS3 (PostScript) status sheet to confirm the current font information. 1. Press the home - Epson WorkForce Pro WF-C5390 | Users Guide - Page 75
printing with the PCL or PostScript (PS3) printer software (WFC5390). Loading Paper in the Paper Cassettes and Rear Paper Tray Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers Paper or Media Type Settings - Printing . 1. To view animated instructions on how to load paper - Epson WorkForce Pro WF-C5390 | Users Guide - Page 76
when you load paper, set the Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setup Auto Display setting to printed paper top edge first. • Do not load paper above the arrow mark inside the edge guides. • Check the paper package for any additional loading instructions - Epson WorkForce Pro WF-C5390 | Users Guide - Page 77
or curled • Papers that are torn, cut, or folded • Papers that are too thick or thin • Pre-printed papers printed by other inkjet printers, thermal transfer printers, page printers, or copiers • Papers that are perforated • Papers that have stickers • Papers held together with tape, staples, or - Epson WorkForce Pro WF-C5390 | Users Guide - Page 78
(cassette 1): 500 sheets (cassettes 2 to 4): Pre-printed paper Letterhead paper Colored paper Recycled paper A6 (4.1 × 5.8 inches [105 to 8.5 × 14 inches [100 × 148 mm to 216 × 356 mm]) Epson Bright White Pro Paper 200 sheets (cassette 1) or 400 sheets (cassettes 2 to 4): Letter (8.5 × 11 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 79
80 sheets Letter (8.5 × 11 inches [216 × 279 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson Photo Paper Glossy 50 (cassette 1): 4 × 6 inches (102 × 152 mm) 5 × 7 inches (127 × 178 mm - Epson WorkForce Pro WF-C5390 | Users Guide - Page 80
Paper type Card Stock 1 (25 to 42 lb [91 to 160 g/m2]) Paper cassette loading capacity 90 sheets (cassette 1) A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) B6 (5 × 7.2 inches [128 × 182 mm]) B5 (7.2 × 10.1 inches [182 × 257 mm]) Half - Epson WorkForce Pro WF-C5390 | Users Guide - Page 81
Plain paper Pre-printed paper Letterhead paper Colored paper Recycled paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson High Quality Ink Jet Paper Epson Presentation Paper Matte Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper - Epson WorkForce Pro WF-C5390 | Users Guide - Page 82
Paper type Card Stock 1 (25 to 42 lb [91 to 160 g/m2]) Card Stock 2 (43 to 68 lb [161 to 256 g/m2]) Envelopes Rear paper feeder loading capacity 30 sheets: A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) B6 (5 × 7.2 inches [128 × 182 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 83
paper 250 sheets (cassette 1): 500 sheets (cassettes 2 to 4): Pre-printed paper Letterhead paper Colored paper Recycled paper A5 (5.8 × 8.2 inches [148 × 210 mm]) [148 × 210 mm to 216 × 297 mm]) 216 × 297 mm]) Epson Bright White Pro Paper 200 sheets (cassette 1) 400 sheets (cassettes 2 to - Epson WorkForce Pro WF-C5390 | Users Guide - Page 84
× 210 mm to 8.5 × 11.7 inches [148 × 210 mm to 216 × 297 mm]) 216 × 297 mm]) Paper type Plain paper Pre-printed paper Letterhead paper Colored paper Recycled paper Manual duplex (rear paper tray) 30 sheets: A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) B5 (7.2 × 10 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 85
Paper type Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Card Stock 1 (25 to 42 lb [91 to 160 g/m2]) Card Stock 2 (43 to 68 lb [161 to 256 g/m2]) Manual duplex (rear paper tray) 30 sheets 5 sheets: A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 86
Paper Type Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson High Quality Ink Jet Paper Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Size Letter (8.5 × 11 inches [216 × - Epson WorkForce Pro WF-C5390 | Users Guide - Page 87
: Loading Paper Paper or Media Type Settings - Printing Software For this paper Plain paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letterhead paper Recycled paper Colored paper Pre-printed paper Epson High Quality Ink Jet Paper Thick paper up to - Epson WorkForce Pro WF-C5390 | Users Guide - Page 88
Paper Matte Epson Presentation Paper Matte Select this paper Type or Media Type setting Premium Photo Paper Glossy Photo Paper Glossy Premium Photo Paper Semi-Gloss Premium Presentation Paper Matte Presentation Paper Matte Note: The settings listed here are available only when printing from your - Epson WorkForce Pro WF-C5390 | Users Guide - Page 89
Plain paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letterhead paper Recycled paper Colored paper Pre-printed paper Epson High you can adjust default paper settings that apply to all print jobs sent to the product. Note: These settings can - Epson WorkForce Pro WF-C5390 | Users Guide - Page 90
. You see a screen like this: 3. Select an Auto Error Solver setting: • Select On to display a warning and print single-sided when a 2-sided printing error occurs, or to print only what the printer could process when a full memory error occurs. • Select Off to display an error message and stop - Epson WorkForce Pro WF-C5390 | Users Guide - Page 91
Available settings Available paper sources Paper Size Notice Paper Type Notice On Off Description Select On for a paper source to allow the printer to automatically print on paper from that source if it matches your paper settings Select On for either of these settings to display an error message - Epson WorkForce Pro WF-C5390 | Users Guide - Page 92
Page On Off Description Adjust the top or left margin Adjust the top or left margin of the back page when printing double-sided. Select On to check the paper width before printing. This prevents printing beyond the edges of the paper when the paper size settings are incorrect, but may reduce the - Epson WorkForce Pro WF-C5390 | Users Guide - Page 93
on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions. Printing with the Standard Epson Printer Software - Windows Printing with - Epson WorkForce Pro WF-C5390 | Users Guide - Page 94
command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select your product name as the printer you want to use. Note: You may also need to select - Epson WorkForce Pro WF-C5390 | Users Guide - Page 95
Main tab of your printer settings window: 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the paper size. 6. Select the orientation of your document. Note: If you are printing an envelope, select Landscape. 7. Select the type of paper you loaded as - Epson WorkForce Pro WF-C5390 | Users Guide - Page 96
in the Quiet Mode menu. Note: Enabling Quiet Mode may reduce printing speed. Paper Source Options - Windows Print Quality Options - Windows Multi-Page Printing Options - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Paper or Media Type Settings - Epson WorkForce Pro WF-C5390 | Users Guide - Page 97
pages on one sheet of paper. Click the Layout Order button to select page layout and border options. 2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options. Parent - Epson WorkForce Pro WF-C5390 | Users Guide - Page 98
on other settings you have chosen or if you are accessing the product over a network. 1. Select one of the following options for 2-Sided Printing: • Auto (Long-edge binding) to print your double-sided print job by automatically flipping the paper on the long edge. • Auto (Short-edge binding) to - Epson WorkForce Pro WF-C5390 | Users Guide - Page 99
You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Click the Print Density button. 99 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 100
-sided document to test the selected settings. 10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows Print Density Adjustments - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Double-sided - Epson WorkForce Pro WF-C5390 | Users Guide - Page 101
- Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double-sided print job. Print Density Sets the level of ink coverage for double-sided printing. Increase Ink Drying Time Sets the amount of time required for drying - Epson WorkForce Pro WF-C5390 | Users Guide - Page 102
. • Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. Note: You can also select Color Universal Print settings. 102 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 103
Settings options to customize your print. Custom Color Correction Options - Windows Image Options and Additional Settings - Windows Header/Footer Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Printing Your Document or Photo - Windows - Epson WorkForce Pro WF-C5390 | Users Guide - Page 104
Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones. Depending on the selected color mode, you can also adjust the midtone density - Epson WorkForce Pro WF-C5390 | Users Guide - Page 105
ICM Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional - Epson WorkForce Pro WF-C5390 | Users Guide - Page 106
in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer - Epson WorkForce Pro WF-C5390 | Users Guide - Page 107
Note: These settings are not saved with your document. You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number (copy number) 107 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 108
the Windows Control Panel on your computer. Parent topic: Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab. Note: You can create your - Epson WorkForce Pro WF-C5390 | Users Guide - Page 109
it, or use any of the available options on the screen to control your printing presets. 4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Extended Settings - Windows You can select additional settings that - Epson WorkForce Pro WF-C5390 | Users Guide - Page 110
1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Printer Settings. 3. Click the Maintenance tab. You see the maintenance options: 4. Click the Extended Settings button. 110 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 111
6. Click OK to close the Extended Settings window. 7. Click OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Enable - Epson WorkForce Pro WF-C5390 | Users Guide - Page 112
printing problems. Refine screening pattern Prints graphics with a finer screening pattern. Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching. Always Use the Driver's Paper Source Setting Prints using the paper source setting in the printer driver - Epson WorkForce Pro WF-C5390 | Users Guide - Page 113
window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with the Standard Epson Printer Software - Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do one of the following - Epson WorkForce Pro WF-C5390 | Users Guide - Page 114
Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product and select Printer properties. • Windows 7: Click and select Devices and Printers. Right-click your product and select Printer properties. • Windows Vista: Click and select Control Panel. Click - Epson WorkForce Pro WF-C5390 | Users Guide - Page 115
Epson Printer Software - Windows Locked Setting Options Select the options you want to use for any locked print settings. Setting Anti-Copy Pattern Options Various data items Add/Delete Settings Watermark Various text watermarks Add/Delete Settings Header/Footer Off On Settings Color - Epson WorkForce Pro WF-C5390 | Users Guide - Page 116
of 6 pages on one sheet of paper Allows printing of 8 pages on one sheet of paper Allows printing of 9 pages on one sheet of paper Allows printing of 16 pages on one sheet of paper Lets you lock all print settings Parent topic: Locking Printer Settings - Windows Entering a User ID and Password for - Epson WorkForce Pro WF-C5390 | Users Guide - Page 117
and click the Maintenance tab. 2. Click the Printer and Option Information button. 3. Select the Save Access Control Settings checkbox. 4. Click the Settings button. 5. Enter your user name and password. 6. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows 117 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 118
for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Printer Settings. You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults - Epson WorkForce Pro WF-C5390 | Users Guide - Page 119
Changing the Language of the Printer Software Screens Parent topic: Printing with the Standard Epson Printer Software - Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right- - Epson WorkForce Pro WF-C5390 | Users Guide - Page 120
update feature, select the Never option. 4. Click OK to exit. Note: If you choose to disable the automatic update feature, you can check for updates manually. Parent topic: Printing with the Standard Epson Printer Software - Windows 120 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 121
with the Built-in Epson Driver - Windows 10 S You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as described in these sections. Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. Selecting - Epson WorkForce Pro WF-C5390 | Users Guide - Page 122
You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button. 122 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 123
see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9. Click OK. You return to the - Epson WorkForce Pro WF-C5390 | Users Guide - Page 124
10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting. 124 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 125
Printing with the Epson Standard Printer Software - Mac You can print with your product using any Mac printing program, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website or using Epson - Epson WorkForce Pro WF-C5390 | Users Guide - Page 126
Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. Select your product as the Printer setting. 4. If necessary, click the arrow next to the Printer setting or the Show Details button to - Epson WorkForce Pro WF-C5390 | Users Guide - Page 127
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. To use an existing set of print settings, select Presets and choose a preset from the list. 6. Select the Copies and Pages - Epson WorkForce Pro WF-C5390 | Users Guide - Page 128
, such as those shown in the image above for the Preview application. 9. Select Print Settings or Printer Features from the pop-up menu. You see these settings: Note: The available print settings and appearance of the print window may be different than those covered here, depending on the Mac OS - Epson WorkForce Pro WF-C5390 | Users Guide - Page 129
preset, select Presets and then select Save current settings as Preset. Paper Source Options - Mac Print Quality Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related tasks Selecting Page Setup Settings - Mac Paper Source Options - Mac You can select any - Epson WorkForce Pro WF-C5390 | Users Guide - Page 130
shown in the print window. Note: If you are printing an envelope, select the icon. Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. Parent topic: Printing with the Epson Standard Printer Software - Mac 130 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 131
-Sided pop-up menu. • To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings. Parent topic: Printing with the Epson Standard Printer Software - Mac Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two - Epson WorkForce Pro WF-C5390 | Users Guide - Page 132
as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5. Follow any instructions displayed on the screen during printing. Double-sided Printing Options and Adjustments - Mac Parent topic: Printing with the Epson Standard Printer Software - Epson WorkForce Pro WF-C5390 | Users Guide - Page 133
Settings - Mac Selecting Printing Preferences - Mac You can select printing preferences that apply to all the print jobs you send to your product. 1. In the Apple menu or the Dock, select System Preferences or System Settings. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your - Epson WorkForce Pro WF-C5390 | Users Guide - Page 134
Mac OS version and the application you are using. 4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Printing Preferences - Mac You can select these settings on the Options or Driver tab - Epson WorkForce Pro WF-C5390 | Users Guide - Page 135
, you are ready to print. Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status - Epson WorkForce Pro WF-C5390 | Users Guide - Page 136
your device's app store or from Epson's website. See the link below. 2. Open the Epson Smart Panel app and select a print menu on the home screen. 3. Follow the on-screen instructions to begin printing. Parent topic: Printing from a Computer Related tasks Using the Epson Smart Panel Mobile App 136 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 137
Software - Windows You can print with the PCL printer software using any Windows printing program, as described in these sections (WF-C5390). Synchronizing Printer Settings - PCL Driver - Windows Selecting Basic Print Settings - PCL Driver - Windows Selecting Default Print Settings - PCL Driver - Epson WorkForce Pro WF-C5390 | Users Guide - Page 138
selected and click Get. The product's settings and other information appears in the Current Printer Information area. 4. Click OK. Parent topic: Printing with the PCL Printer Software - Windows Selecting Basic Print Settings - PCL Driver - Windows Select the basic settings for the document or photo - Epson WorkForce Pro WF-C5390 | Users Guide - Page 139
you want to use. Note: You may also need to select Properties or Preferences to view your print settings. You see the Main tab of your printer settings window: Note: For more information about a setting, right-click it and select Help. 4. For the Paper Source setting, select where you loaded the - Epson WorkForce Pro WF-C5390 | Users Guide - Page 140
tab and select the options you want. Parent topic: Printing with the PCL Printer Software - Windows Selecting Default Print Settings - PCL Driver - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change - Epson WorkForce Pro WF-C5390 | Users Guide - Page 141
, then right-click on your product, select the PCL option, and select Properties. You see the printer settings window: Note: For more information about a setting, right-click it and select Help. 2. Select the print settings you want to use as defaults in all your Windows programs. 3. Click OK. These - Epson WorkForce Pro WF-C5390 | Users Guide - Page 142
8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click on your product, select the PCL option, and select Printer properties. • Windows 7: Click and select Devices and Printers. Right-click on your product, select the PCL option, and select - Epson WorkForce Pro WF-C5390 | Users Guide - Page 143
with the PCL Printer Software - Windows PCL Driver Locked Setting Options Select the options you want to use for any locked print settings. Setting Watermark Options Various text watermarks Add/Delete Settings Header/Footer Off On Settings Color 2-sided printing Color Grayscale Off On - Epson WorkForce Pro WF-C5390 | Users Guide - Page 144
, as described in these sections (WF-C5390). Selecting Print Settings - PostScript Printer Software - Windows Selecting Default Print Settings - PostScript Printer Software - Windows Parent topic: Printing from a Computer Selecting Print Settings - PostScript Printer Software - Windows Select the - Epson WorkForce Pro WF-C5390 | Users Guide - Page 145
You see the Paper/Quality tab of your printer settings window: 4. Select the Paper Source that matches where you loaded the paper you want to print on. 5. Select Plain as the Media setting. 6. Select one of the following as the Color setting: • To print text and graphics in black only, select the - Epson WorkForce Pro WF-C5390 | Users Guide - Page 146
the necessary information. Parent topic: Printing with the PostScript (PS3) Printer Software - Windows Selecting Default Print Settings - PostScript Printer Software - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If - Epson WorkForce Pro WF-C5390 | Users Guide - Page 147
and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name and select Print Preferences. • Windows 7: Click and select Devices and Printers. Right-click your product name and select Printing Preferences. • Windows Vista: Click and select Control Panel. Click - Epson WorkForce Pro WF-C5390 | Users Guide - Page 148
PostScript (PS3) Printer Software - Windows Printing with the PostScript (PS3) Printer Software - Mac You can print with the PostScript (PS3) printer software using any Mac printing program, as described in these sections (WF-C5390). Selecting Basic Print Settings - PostScript Printer Software - Mac - Epson WorkForce Pro WF-C5390 | Users Guide - Page 149
Software - Mac Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: • A4 (8.3 × 11.7 inches [210 × 297 mm]) • Letter (8.5 × 11 inches [216 × 279 mm]) • No. 10 (4.1 × 9.5 inches [105 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 150
see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Two-Sided, Copies, and Pages settings as necessary. Note: If you do not see these settings in the print window, check - Epson WorkForce Pro WF-C5390 | Users Guide - Page 151
7. Select any application-specific settings that appear on the screen, such as those shown in the image above for the Preview application. 8. Select Paper Feed from the pop-up menu. You see these settings: 151 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 152
. 12. Select one of the following Print Quality options: • For fast printing with reduced quality, select Fast. • For printing text and graphics with good quality and print speed, select Fine. • For the best printing with reduced speed, select Maximum. 13. Select Color > from the Feature Sets pop-up - Epson WorkForce Pro WF-C5390 | Users Guide - Page 153
to adjust the size of the image as you print it. • Select Color Matching to fine-tune the colors in your printout. Parent topic: Printing with the PostScript (PS3) Printer Software - Mac Cancelling Printing Using a Product Button If you need to cancel printing, press the Stop button. Parent topic - Epson WorkForce Pro WF-C5390 | Users Guide - Page 154
Instructions Check Ink and Maintenance Box Status Purchase Epson Ink Packs and Maintenance Boxes Removing and Installing Ink Packs Replacing the Maintenance Box Replacing the Paper Feed Rollers Resetting the Roller Counter on the LCD Screen Printing with Black Ink and Expended Color vision problems - Epson WorkForce Pro WF-C5390 | Users Guide - Page 155
objects; otherwise ink may leak. • Use an ink pack before the date printed on its package. • Do not disassemble an ink pack or a maintenance Epson printer software. To download the standard Epson printer software, visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support - Epson WorkForce Pro WF-C5390 | Users Guide - Page 156
tasks Replacing the Maintenance Box Removing and Installing Ink Packs Checking Ink and Maintenance Box Status - Windows A low ink reminder appears if you try to print when ink is low. You can also check your ink or maintenance box status at any time using a utility on your Windows computer. 1. To - Epson WorkForce Pro WF-C5390 | Users Guide - Page 157
the screen. Note: If any of the ink packs installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. Parent topic: Check Ink and Maintenance Box Status Related tasks Replacing the Maintenance Box 157 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 158
the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see this window: 3. Do the following as necessary - Epson WorkForce Pro WF-C5390 | Users Guide - Page 159
model, or improperly installed, Epson Status Monitor will not printing continuously. Yields vary due to print images, settings, and temperatures. Printing infrequently or primarily with one color reduces yields. All ink packs must be installed with ink for printing and printer maintenance. For print - Epson WorkForce Pro WF-C5390 | Users Guide - Page 160
number: C9382 Latin America Ink color Black Cyan Magenta Yellow Part number Maintenance box part number: C9382 Parent topic: Purchase Epson Ink Packs and Maintenance Boxes Removing and Installing Ink the OK button. 2. Follow the on-screen instructions to replace the expended ink packs. Parent topic - Epson WorkForce Pro WF-C5390 | Users Guide - Page 161
Epson Ink Packs and Maintenance Boxes Related references Ink Pack Safety Instructions Ink Pack Safety Instructions Related tasks Printing with Expended Color Ink Packs - Windows Printing with Expended Color print, the type of material you print on and the number of cleaning cycles that the printer - Epson WorkForce Pro WF-C5390 | Users Guide - Page 162
Rollers Related concepts Purchase Epson Ink Packs and Maintenance optional paper cassettes available for the printer. Make sure you install the correct B" (C12C938281) Refer to the instructions in the paper feed roller packaging Guide Cleaning cycle, or select Finish to exit. 9. Press the home button - Epson WorkForce Pro WF-C5390 | Users Guide - Page 163
in black ink with an expended color ink supply unit, you can cancel your print job and select settings to print on plain paper or on an envelope. Note: To use this feature, Epson Status Monitor must be enabled. 1. Click Cancel or Cancel Print to cancel your print job. Note: If the message screen - Epson WorkForce Pro WF-C5390 | Users Guide - Page 164
with Expended Color Ink Packs - Mac If printing stops, you can cancel your print job and select settings to temporarily print with only black ink on plain paper or on an envelope. 1. Click the printer icon in the Dock. 2. If you see a message telling you that you can temporarily print with only - Epson WorkForce Pro WF-C5390 | Users Guide - Page 165
selected Plain Paper/Bright White Paper as the paper type setting, and depends on other selected print settings. To use this feature, Epson Status Monitor must be enabled. • Click Yes to use a mixture of color inks to create black, or No to continue using the remaining black ink for the document - Epson WorkForce Pro WF-C5390 | Users Guide - Page 166
Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers 166 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 167
declines, you may need to run a utility to clean or align the print head. Print Head Maintenance Print Head Alignment Cleaning the Paper Guide Cleaning the Translucent Film Checking the Number of Sheets on the LCD Screen Print Head Maintenance If your printouts become too light, or you see dark or - Epson WorkForce Pro WF-C5390 | Users Guide - Page 168
and press the OK button. 9. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process printing. Then try cleaning the print head again. If quality still does not improve, contact Epson support. Parent topic: Print Head Nozzle Check Related concepts Print - Epson WorkForce Pro WF-C5390 | Users Guide - Page 169
Windows taskbar, or click the up arrow and right-click . • Mac: In the Apple menu or the Dock, select System Preferences or System Settings. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open - Epson WorkForce Pro WF-C5390 | Users Guide - Page 170
off and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic: Print Head Nozzle Check Related concepts Print Head Cleaning Related tasks Loading Paper in the Paper Cassettes and - Epson WorkForce Pro WF-C5390 | Users Guide - Page 171
off the product or open the front cover during a cleaning cycle or you may not be able to print. 7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 8. Do one of the following: • If there are no gaps, select O and press the - Epson WorkForce Pro WF-C5390 | Users Guide - Page 172
printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic: Print Head Cleaning Related concepts Print System Preferences or System Settings. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & - Epson WorkForce Pro WF-C5390 | Users Guide - Page 173
cleaning cycle is finished. Caution: Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print. 6. When the cleaning cycle is finished, you can check to see if the nozzles are clean; click - Epson WorkForce Pro WF-C5390 | Users Guide - Page 174
product and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic: Print Head Cleaning Related concepts Print Head Nozzle Check Related tasks Loading Paper in the Paper Cassettes - Epson WorkForce Pro WF-C5390 | Users Guide - Page 175
Alignment if your printout contains horizontal banding. 7. Follow the on-screen instructions to print an alignment sheet. Note: Do not cancel printing while you are printing head alignment patterns. Parent topic: Print Head Alignment Related tasks Loading Paper in the Paper Cassettes and Rear Paper - Epson WorkForce Pro WF-C5390 | Users Guide - Page 176
head alignment patterns. 10. Continue following the on-screen instructions to finish the print quality adjustment. Parent topic: Print Head Alignment Related tasks Loading Paper in the Paper Cassettes and Rear Paper Tray Cleaning the Paper Guide If you see ink on the back of a printout, you can - Epson WorkForce Pro WF-C5390 | Users Guide - Page 177
and Rear Paper Tray Cleaning the Translucent Film If the print quality has not improved after aligning the print head and cleaning the paper path, the translucent film inside the product may be smeared with ink. To clean the printer head path, use the following: • Several cotton swabs • ¼ cup (59 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 178
4. Open the printer cover. 5. Using the flashlight, check the translucent film shown here for ink smears. 178 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 179
, close the printer cover. 10. Reconnect any disconnected cables, plug in the power cord, and turn on the product. Parent topic: Adjusting Print Quality Checking the arrow button, select Print Counter and press the OK button. 4. View the number of prints (In Total, B&W Prints and Color Prints). 179 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 180
5. Select Print Sheet and follow the on-screen instructions to print a detailed sheet of the printer's usage history. Parent topic: Adjusting Print Quality 180 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 181
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, - Epson WorkForce Pro WF-C5390 | Users Guide - Page 182
additional paper cassettes are installed, uninstall them before lifting the printer. • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. • Leave the ink packs installed. Removing the packs can dry out the print head and may prevent the product from - Epson WorkForce Pro WF-C5390 | Users Guide - Page 183
6. Make sure the print head is in the home position on the right. 7. Secure the print head to the case with tape as shown. Caution: Do not touch the translucent film inside the product; otherwise, you may damage your product. 8. Lower the printer cover. 183 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 184
9. Unlock and open the front cover. 10. If you have the protective material that shipped with your product, use it to secure the ink pack trays. 11. When you are finished, close and lock the front cover. 184 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 185
12. Uninstall any optional paper cassettes, if necessary. Note: Uninstall the cassettes by performing the installation steps in reverse. 185 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 186
product level during transportation. If print quality has declined when you print again, clean and align the print head. Make sure you remove the tape securing the print head and the protective material attached to the ink pack trays before using the printer. Parent topic: Cleaning and Transporting - Epson WorkForce Pro WF-C5390 | Users Guide - Page 187
Related concepts Print Head Cleaning Related tasks Installing the Optional Paper Cassette Units Aligning the Print Head Using the Product Control Panel 187 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 188
instructions Config utility from the product information area in the Epson Smart Panel app. 1. Print a network status sheet. 2. Locate the IP printer uses a self-signed certificate when accessing HTTPS. This may cause a warning message when you access Web Config. This does not indicate a problem - Epson WorkForce Pro WF-C5390 | Users Guide - Page 189
Product Related tasks Changing the Administrator Password in Web Config Printing a Network Status Sheet Changing the Administrator Password in Web in all cases. Note: If you forget your administrator password, contact Epson for support. 1. Access Web Config and select the Product Security tab. 2. - Epson WorkForce Pro WF-C5390 | Users Guide - Page 190
Administering Your Product Configuring Product Settings Follow the instructions in these sections to configure your product's control Administering Your Product Checking Status Information You can check information about the printer using the Web Config interface. Note: Depending on the features of - Epson WorkForce Pro WF-C5390 | Users Guide - Page 191
1. Enter the IP address of the printer to access Web Config and log in as an administrator, if and network connection status. • Select Usage Status to view information about the number of prints and historical information about the product. • Select Hardware Status to view information about the - Epson WorkForce Pro WF-C5390 | Users Guide - Page 192
Device Name. You can enter a new name to change the name of the device. Displays a user-entered location for the printer Sets the IP Address; if set to Manual, enter the information in the appropriate fields Enables IP addressing using BOOTP Enables IP addressing using APIPA Displays the IP address - Epson WorkForce Pro WF-C5390 | Users Guide - Page 193
of characters in the host and domain name must not exceed 251. Allows you to register the host and domain names through a DHCP server that supports Dynamic DNS Enables the use of a proxy server Specifies the name of the proxy server in either IPv4 or FQDN format Specifies the port number - Epson WorkForce Pro WF-C5390 | Users Guide - Page 194
Setting IPv6 Address IPv6 Address Default Gateway IPv6 Link-Local Address IPv6 Stateful Address IPv6 Stateless Address 1 IPv6 Stateless Address 2 IPv6 Stateless Address 3 IPv6 Primary DNS Server Description Specifies the IPv6 address. The address must conform to the following format: • xxxx: xxxx: - Epson WorkForce Pro WF-C5390 | Users Guide - Page 195
network. Selects the frequency range used by the Wi-Fi Direct network. Specifies the IP address for the Wi-Fi Direct network. If set to Manual, enter the IP address in the provided fields. Parent topic: Managing the Network Connection 195 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 196
Setting Control Panel Options You can configure the behavior of the product control panel using the Web Config interface or the menus on the control panel. 1. Enter the IP address of the product in a web browser and log into Web Config as an administrator. 2. Select the Device Management tab and set - Epson WorkForce Pro WF-C5390 | Users Guide - Page 197
want to change. Parent topic: Configuring Product Settings Related tasks Accessing the Web Config Utility Importing and Exporting Product Settings Follow the instructions in these sections to import and export your product's settings using the Web Config software. Exporting Settings Using Web Config - Epson WorkForce Pro WF-C5390 | Users Guide - Page 198
Exporting Settings Using Web Config You can export your product's settings and optionally encrypt the settings file with a password. 1. Access Web Config and select Export and Import Setting Value. 2. Select Export. 3. Select the settings you want to export. Note: If you select a parent category, - Epson WorkForce Pro WF-C5390 | Users Guide - Page 199
tasks Accessing the Web Config Utility Clearing the Internal Memory You can delete the contents of the product's internal memory, such as password-protected print jobs and downloaded PCL fonts and macros using the Web Config interface. You cannot select individual items to delete. 1. Log in to the - Epson WorkForce Pro WF-C5390 | Users Guide - Page 200
the Device Management tab, then select the Periodic Cleaning setting. 3. Select one of the following options: • To clean the print head after a print job, select After Printing. • To run a cleaning cycle at a specific time, select Schedule and choose a time from the drop-down list. Parent topic - Epson WorkForce Pro WF-C5390 | Users Guide - Page 201
the product settings Parent topic: Configuring Product Settings Related tasks Accessing the Web Config Utility Configuring Security Settings Follow the instructions in these sections to configure internal security features for your product using the Web Config software. Connecting an Authentication - Epson WorkForce Pro WF-C5390 | Users Guide - Page 202
port on the rear of the product. 2. Connect the card reader's USB cable to the service port on the product. 3. Access Web Config and log in using the administrator name and password. Note: You can also check the card reader status - Epson WorkForce Pro WF-C5390 | Users Guide - Page 203
or scanning software, and allows the software to authenticate the users before printing or scanning proceeds. For instructions on setting up software restrictions, see the help utility in the printing or scanning software. Parent topic: Restricting Features Available for Users Configuring User - Epson WorkForce Pro WF-C5390 | Users Guide - Page 204
• A PCL or PostScript printer driver • Web services such as Epson Connect • Smartphones and other mobile devices 4. Click OK features using EpsonNet Config. See the help utility in the software for instructions. Parent topic: Restricting Features Available for Users Disabling the External Interface - Epson WorkForce Pro WF-C5390 | Users Guide - Page 205
3. Select PC Connection via USB and do one of the following: • Select Disable to prevent a computer from connecting to the product over a USB connection • Select Enable to allow a computer to connect to the product over a USB connection 4. Click OK to save your setting. Parent topic: Configuring - Epson WorkForce Pro WF-C5390 | Users Guide - Page 206
Security Settings Using Your Product on a Secure Network Follow the instructions in these sections to configure security features for your product on network using the Web Config software. Configuring Protocols and Services in Web Config Configuring SSL/TLS Communication Configuring IPsec/IP - Epson WorkForce Pro WF-C5390 | Users Guide - Page 207
the RAW port (custom port) Print over the Internet, including AirPrint Print over FTP Remotely set up and monitor your product Remotely set up and monitor your product with the SNMPv3 protocol Bonjour Settings Setting Use Bonjour Bonjour Name Bonjour Service Name Options/Description Search for or - Epson WorkForce Pro WF-C5390 | Users Guide - Page 208
Timeout (sec) Device Name Location Options/Description Displays the Bonjour location name Selects the protocol that is the top priority for Bonjour printing Enables the Wide-Area Bonjour protocol; register all products on the DNS server to locate them over the segment Options/Description Enable - Epson WorkForce Pro WF-C5390 | Users Guide - Page 209
resolution without NetBIOS, even if you cannot use DNS LPR Settings Setting Allow LPR Port Printing Printing Timeout (sec) Options/Description Allow printing from the LPR port Enter the timeout value for LPR printing between 0 and 3,600 seconds RAW (Port9100) Settings Setting Allow RAW (Port9100 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 210
IPP Allow Non-secure Communication Communication Timeout (sec) Require PIN Code when using IPP printing URL(Network) URL(Wi-Fi Direct) Printer Name Location Options/Description Enable IPP communication for products that support IPP are displayed (you cannot use AirPrint if disabled) Allow the - Epson WorkForce Pro WF-C5390 | Users Guide - Page 211
support SNMPv3 Enter 1 to 32 characters Select an algorithm and set a password for authentication Select an algorithm and set a password for encryption Enter 1 to 32 characters Parent topic: Configuring Protocols and Services in Web Config Configuring SSL/TLS Communication Follow the instructions - Epson WorkForce Pro WF-C5390 | Users Guide - Page 212
Click Next. You see a confirmation message. 5. Click OK. Parent topic: Configuring SSL/TLS Communication Configuring IPsec/IP Filtering Follow the instructions in these sections to configure IPsec/IP traffic filtering using Web Config. About IPsec/IP Filtering Configuring Default IPsec/IP Filtering - Epson WorkForce Pro WF-C5390 | Users Guide - Page 213
filter traffic to the product over the network based on IP address, service, and port by configuring a default policy that applies to every users or user groups, you can configure group policies. Note: IPsec is supported only by computers running Windows Vista or later, or Windows Server 2008 or - Epson WorkForce Pro WF-C5390 | Users Guide - Page 214
8. If you want to configure additional group policies, click the next tab number and repeat the configuration steps as necessary. Parent topic: Configuring IPsec/IP Filtering IPsec/IP Filtering Policy Settings Default Policy Settings Setting Access Control Authentication Method Pre-Shared Key - Epson WorkForce Pro WF-C5390 | Users Guide - Page 215
Group Policy Settings Setting Access Control Local Address(Printer) Remote Address(Host) Method of Choosing Port Service Name Transport Protocol Local Port Options/Description Permit Access to permit IP packets to pass through Refuse Access to prevent IP packets from passing through - Epson WorkForce Pro WF-C5390 | Users Guide - Page 216
Setting Remote Port Authentication Method Pre-Shared Key Encapsulation Remote Gateway(Tunnel Mode) Security Protocol Group Policy Guidelines Options/Description If you selected Port Number as the Method of Choosing Port option, and TCP or UDP for the Transport Protocol option, enter the port - Epson WorkForce Pro WF-C5390 | Users Guide - Page 217
drivers, or EpsonNet Config Acquiring and configuring MIB from applications such as printer or scanner drivers, or EpsonNet Config Forwarding LPR data Forwarding RAW data Forwarding AirPrint data (IPP/IPPS printing) Controlling WSD Searching for a product from WSD Forwarding scan data from Document - Epson WorkForce Pro WF-C5390 | Users Guide - Page 218
Service (Local) UDP NetBIOS Datagram UDP Service (Local) NetBIOS Session TCP Service (Local) NetBIOS Name UDP Service (Remote) NetBIOS Datagram UDP (Remote) NetBIOS Session TCP Service to a HTTP or HTTPS server Communicating with Epson Connect, firmware update, and root certificate update on - Epson WorkForce Pro WF-C5390 | Users Guide - Page 219
Key • Pre-Shared Key: Enter a key up to 127 characters long Receiving Printing Data and Printer Settings Use this example to allow communication of printing data and printer settings from specified services. Default policy: • IPsec/IP Filtering: Enable • Access Control: Refuse Access Group policy - Epson WorkForce Pro WF-C5390 | Users Guide - Page 220
a Secure Network Configuring an IEEE 802.1X Network If your product supports IEEE 802.1X, you can use it on a network with authentication Fi network, enable your product's Wi-Fi settings. See your product's User's Guide for instructions. The status of the connection is shown as the IEEE802.1X (Wi-Fi - Epson WorkForce Pro WF-C5390 | Users Guide - Page 221
Related references IEEE 802.1X Network Settings IEEE 802.1X Network Status Related tasks Configuring a Certificate for an IEEE 802.1X Network IEEE 802.1X Network Settings You can configure these IEEE 802.1X network settings in Web Config. Setting EAP Type User ID Password Confirm Password Server ID - Epson WorkForce Pro WF-C5390 | Users Guide - Page 222
a Certificate for an IEEE 802.1X Network If your product supports IEEE 802.1X, you can configure a certificate for the 1X Network Status You can check the status of the IEEE 802.1X network settings by printing a status sheet from your product. The network status sheet displays the information in this - Epson WorkForce Pro WF-C5390 | Users Guide - Page 223
(PEAP/MSCHAPv2) Parent topic: Connecting the Product to an IEEE 802.1X Network Related tasks Printing a Network Status Sheet Using a Digital Certificate Follow the instructions in these sections to configure and use digital certificates using Web Config. About Digital Certification Obtaining - Epson WorkForce Pro WF-C5390 | Users Guide - Page 224
connected to the product. Before proceeding, make sure the time and date settings are correct on your product. See the product's User's Guide for instructions. 9. In the CA Certificate section, click Import. 10. Select the format of the certificate as the Server Certificate setting. 11. Select the - Epson WorkForce Pro WF-C5390 | Users Guide - Page 225
Country Options/Description Select a key length for the CSR Enter a name or static IP address from 1 to 128 characters long; for example, Reception printer or https://10.152.12.225 Enter information in each field as necessary, from 0 to 64 characters long in ASCII; separate any multiple names with - Epson WorkForce Pro WF-C5390 | Users Guide - Page 226
Click Delete. You see a completion message. 3. Click OK. Parent topic: Using a Digital Certificate Updating a Self-signed Certificate If your product supports the HTTPS server feature, you can update a self-signed certificate using Web Config. 1. Access Web Config and select Network Security, select - Epson WorkForce Pro WF-C5390 | Users Guide - Page 227
Reboot Network, and then check that the deleted CA Certificate is not listed on the updated screen. Parent topic: Using a Digital Certificate Setting Up Universal Print (Microsoft) You can set up your product for use with Universal Print if you are using Microsoft 365 and Azure Active Directory. 227 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 228
, and configure network settings in a batch operation. See the Epson Device Admin help for instructions. To install Epson Device Admin, download the software from the support page at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and follow the on-screen - Epson WorkForce Pro WF-C5390 | Users Guide - Page 229
screen at any time. 1. Press the help button. 2. Select Troubleshooting or How To to view instructional images or animations. Parent topic: Solving Problems Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit - Epson WorkForce Pro WF-C5390 | Users Guide - Page 230
the functionality of third-party ink. Non-Epson branded or altered Epson ink packs that functioned prior to a firmware update may not continue to function. • Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here: - Epson WorkForce Pro WF-C5390 | Users Guide - Page 231
paper cassettes by reversing the installation instructions. Cannot print because XX is out of order. You can print from another cassette. Turn the product off and then back on again. Reinsert the indicated paper cassette. If the error persists, contact Epson for support. The pickup roller in XX - Epson WorkForce Pro WF-C5390 | Users Guide - Page 232
connected to your product. 2. Load plain paper in the paper cassette. 3. Press the home button, if necessary. 4. Select Maintenance. You see a screen like this: 5. Select Print Head Nozzle Check. 232 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 233
this guide or try uninstalling and reinstalling your printer software. • If the page prints but the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent - Epson WorkForce Pro WF-C5390 | Users Guide - Page 234
Yes to reset the selected settings. (Select No if you want to cancel the operation.) Parent topic: Solving Problems Solving Setup Problems Check these sections if you have problems while setting up your product. Product Does Not Turn On or Off Noise After Ink Installation Software Installation - Epson WorkForce Pro WF-C5390 | Users Guide - Page 235
ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also the printer list. Click System Preferences or System Settings > Printers & Scanners or Print & Fax. If the printer name is not displayed, add the printer. • - Epson WorkForce Pro WF-C5390 | Users Guide - Page 236
Cannot Find Product on a Network Product Does Not Appear in Mac Printer Window Cannot Print Over a Network Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these - Epson WorkForce Pro WF-C5390 | Users Guide - Page 237
broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually. • If your router or access point documentation for instructions. Parent topic: Solving Network Problems Related tasks Printing a Network Status Sheet Printing a Network - Epson WorkForce Pro WF-C5390 | Users Guide - Page 238
Print a network connection report and check the codes and messages on the report to help determine the cause of the problem product software from the Epson website using the instructions on the Start Here sheet documentation or contact your internet service provider for instructions. • Check to see - Epson WorkForce Pro WF-C5390 | Users Guide - Page 239
in your product documentation. • Print a network status sheet and problem. • If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, set the IP address manually. If the IP address assigned to the printer - Epson WorkForce Pro WF-C5390 | Users Guide - Page 240
. Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router. • Check if there are any paused print jobs. • Make sure your printer is selected as the default printer. • Check if the selected printer port is correct. • Check to see - Epson WorkForce Pro WF-C5390 | Users Guide - Page 241
a Digital Certificate Deleted a CA-signed Certificate Digital Certificate Warning Messages Parent topic: Solving Problems Cannot Create the Secure IPP Printing Port If you cannot create the secure IPP printing port, try these solutions: • Make sure you specified the correct server certificate for - Epson WorkForce Pro WF-C5390 | Users Guide - Page 242
CA-signed certificate file size is 5KB or less. • Make sure you are entering the correct password. Parent topic: Solving Network Security Problems Deleted a CA-signed Certificate If you accidentally deleted a CA-signed certificate, try these solutions: • If you retained a backup file, import the CA - Epson WorkForce Pro WF-C5390 | Users Guide - Page 243
Make sure the product time and date are set is valid, or check the date and time on your printer. correctly and, if the certificate is out of date, obtain and import a new certificate. Private key is then import the certificate file again. Parent topic: Solving Network Security Problems 243 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 244
Jams Inside the Product Paper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • If paper does not feed for printing, remove it from the paper tray or cassette. Reload it, then adjust the edge guides. Make sure the paper - Epson WorkForce Pro WF-C5390 | Users Guide - Page 245
Optional Paper Cassettes - Mac Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac Paper Jams Inside the Product If you see a message that paper has jammed in the product, follow the on-screen instructions to locate and remove the jammed paper. Take the following precautions - Epson WorkForce Pro WF-C5390 | Users Guide - Page 246
. Note: For problems while printing with the Epson Universal Print Driver or PostScript (PS3) printer software, see the sections covering that software in this manual. Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic: Solving Problems Nothing Prints If you - Epson WorkForce Pro WF-C5390 | Users Guide - Page 247
jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • In Windows, do one of the following to open the Epson Printer Connection Checker and follow the onscreen instructions to check the connection status: • Windows - Epson WorkForce Pro WF-C5390 | Users Guide - Page 248
Select Enable EPSON Status Monitor 3 and click OK. 5. Click the Monitoring Preferences button. 6. Click the checkbox for the option that adds the shortcut icon to the taskbar. 7. Click OK to close the open program windows. Parent topic: Solving Problems Printing from a Computer Printing is Slow If - Epson WorkForce Pro WF-C5390 | Users Guide - Page 249
router documentation or contact your internet service provider for instructions. • If you are using the Windows PostScript printer software, try selecting Fast as the Print Quality setting on the Advanced tab of the printer software. For the fastest printing, select the following settings in your - Epson WorkForce Pro WF-C5390 | Users Guide - Page 250
Settings - Windows Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details - Epson WorkForce Pro WF-C5390 | Users Guide - Page 251
has different names, depending on your operating system version.) Parent topic: Solving Page Layout and Content Problems Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies. Parent topic: Solving Page Layout and Content - Epson WorkForce Pro WF-C5390 | Users Guide - Page 252
. • Load paper in the correct direction and slide the edge guides against the edges of the paper. You can use the preview option in your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related references Paper or Media Type Settings - Epson WorkForce Pro WF-C5390 | Users Guide - Page 253
program. You can use the preview option in your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related references Paper or Media Type Settings - Printing Software Related tasks Selecting the Paper Settings for Each Source - Control - Epson WorkForce Pro WF-C5390 | Users Guide - Page 254
AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. White or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic: Solving Problems White or Dark - Epson WorkForce Pro WF-C5390 | Users Guide - Page 255
Print Quality Problems Related concepts Print Head Nozzle Check Related references Paper or Media Type Settings - Printing Slide the edge guides to the edges of the paper. • Use a support sheet with special printer software. (Turning this setting on will decrease print speed.) • When manually printing - Epson WorkForce Pro WF-C5390 | Users Guide - Page 256
the product in all directions. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Paper Specifications Compatible Epson Papers Paper or Media Type Settings - Printing Software Related tasks Loading Paper in the Paper Cassettes - Epson WorkForce Pro WF-C5390 | Users Guide - Page 257
the paper path. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Related references Paper or Media Type Settings - Printing Software Related tasks Removing and Installing Ink Packs Cleaning the Paper Guide Aligning the Print Head Using the Product Control Panel - Epson WorkForce Pro WF-C5390 | Users Guide - Page 258
sizes manageable. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Related tasks Loading Paper your printer software. • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. • After you print, the colors - Epson WorkForce Pro WF-C5390 | Users Guide - Page 259
-install your software, follow the instructions for your operating system. Uninstalling Printing Software - Standard Epson Printer Software - Windows Uninstalling Product Software - Mac Parent topic: Solving Problems Uninstalling Printing Software - Standard Epson Printer Software - Windows You can - Epson WorkForce Pro WF-C5390 | Users Guide - Page 260
: If you find that re-installing your product software does not solve a problem, contact Epson. 1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product. 2. Click Downloads. 3. Select your - Epson WorkForce Pro WF-C5390 | Users Guide - Page 261
name remains in the Print & Fax, Print & Scan, or Printers & Scanners window, select your product name and click the - (remove) icon to remove it. Parent topic: Uninstall Your Product Software Where to Get Help (U.S. and Canada) If you need to contact Epson for technical support services, use the - Epson WorkForce Pro WF-C5390 | Users Guide - Page 262
paper at epson.com (U.S. sales), epson.ca (Canadian sales), or latin.epson.com (Latin American sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems 262 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 263
Windows Vista • Windows Server 2003 SP2 or later Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America), select your product, and select Downloads. 263 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 264
, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America), Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large - Epson WorkForce Pro WF-C5390 | Users Guide - Page 265
[102 × 181 mm]) Half Letter (5.5 × 8.5 inches [140 × 216 mm]) Plain paper Weight Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Plain paper: 17 lb (64 g/m2) to 24 lb (90 g/m2) Thick paper: 25 lb - Epson WorkForce Pro WF-C5390 | Users Guide - Page 266
Related references Compatible Epson Papers Printable Area Specifications Single sheets 1 Top/bottom/right/left: 0.12 inch (3 mm) minimum 2 Reduced print quality area/top: 1.85 inches (47 mm) minimum 3 Reduced print quality area/bottom: 1.77 inches (45 mm) minimum 266 - Epson WorkForce Pro WF-C5390 | Users Guide - Page 267
on ISO 24711 in default mode, printing continuously. Yields vary due to print images, settings, and temperatures. Printing infrequently or primarily with one color reduces yields. All ink packs must be installed with ink for printing and printer maintenance. For print quality, some ink remains in - Epson WorkForce Pro WF-C5390 | Users Guide - Page 268
1 month at 104 °F (40 °C) Ink freezes at 18.6 °F (-7.45 °C) (depending on color; ink may partially freeze at 32 °F (0 °C) or lower) Ink thaws and is usable after 657 mm) Printing: 17.7 inches (449 mm) Printing with one optional paper cassette installed: 21.6 inches (549 mm) Printing with two optional - Epson WorkForce Pro WF-C5390 | Users Guide - Page 269
consumption 100 to 240 V 50 to 60 Hz 0.7 to 0.4 A WF-C5390: Standalone copying: Approximately 25 W (ISO/IEC24712) Ready mode: Approximately W Sleep mode: Approximately 1.1 W Power off mode: Approximately 0.2 W WF-C5310: Standalone copying: Approximately 24 W (ISO/IEC24712) Ready mode: Approximately - Epson WorkForce Pro WF-C5390 | Users Guide - Page 270
USB (Device Class for computers) Hi-Speed USB (for external USB device) Note: Epson cannot guarantee the operation of externally connected devices. USB 3.0 cables are not supported. Parent topic: Technical Specifications Network Interface Specifications Wi-Fi (U.S. and Canada) Standard Security - Epson WorkForce Pro WF-C5390 | Users Guide - Page 271
mode is available even if you connect the product to an Ethernet network. Wi-Fi Direct is not supported on IEEE 802.11b. IEEE 802.11 b/g/n*1/k/r/v WPA2-PSK (AES); complies with WPA2 standards with support for WPA/WPA2 Personal WPA3-SAE (AES) WPA2/WPA-3-Enterprise WEP (64/128 bit) Note: Wi-Fi - Epson WorkForce Pro WF-C5390 | Users Guide - Page 272
Note: Wi-Fi Direct Simple AP mode is available even if you connect the product to an Ethernet network. Wi-Fi Direct is not supported on IEEE 802.11b. *1: Only available for the HT20 Ethernet Standard Communication mode Connector IEEE802.3i (10BASE-T)* IEEE802.3u (100BASE-TX) IEEE802.3ab (1000BASE - Epson WorkForce Pro WF-C5390 | Users Guide - Page 273
to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from - Epson WorkForce Pro WF-C5390 | Users Guide - Page 274
Copyright Notice Important Safety Instructions Before using your Epson product, read and follow these safety instructions. General Printer Safety Instructions Wireless Connection Safety Instructions LCD Screen Safety Instructions Parent topic: Notices General Printer Safety Instructions • Be sure to - Epson WorkForce Pro WF-C5390 | Users Guide - Page 275
• Do not put your hand inside the printer while it is printing. • Do not touch the flat white cable inside the printer. • Do not move the print head by hand; this may damage the printer. • Do not spill liquid on the printer and do not handle the printer with wet hands. • Do not use aerosol products - Epson WorkForce Pro WF-C5390 | Users Guide - Page 276
options by yourself, except as specifically explained in the printer's manuals. • Unplug the power cord from the electrical outlet if you are not going to use the printer for an extended period. • Before transporting the printer, make sure that the print head is in the home (far right) position and - Epson WorkForce Pro WF-C5390 | Users Guide - Page 277
and may display uneven brightness. These are normal and do not indicate that the screen is damaged in any way. Parent topic: Important Safety Instructions FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device - Epson WorkForce Pro WF-C5390 | Users Guide - Page 278
of action is for an IP Claim. 1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration according to this if your address changes by emailing us at [email protected] or writing us at the Epson Address above. Notice of the Dispute shall include the - Epson WorkForce Pro WF-C5390 | Users Guide - Page 279
MORE THAN ONE PARTY'S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed, excluding any - Epson WorkForce Pro WF-C5390 | Users Guide - Page 280
of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding - Epson WorkForce Pro WF-C5390 | Users Guide - Page 281
-Packard Company. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Parent topic: Notices Copyright Notice All rights reserved. No part of this publication may - Epson WorkForce Pro WF-C5390 | Users Guide - Page 282
or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than - Epson WorkForce Pro WF-C5390 | Users Guide - Page 283
people assume. Contact your legal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards
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WF-C5310/WF-C5390 User's Guide