Epson WorkForce Pro WF-M5399 Users Guide
Epson WorkForce Pro WF-M5399 Manual
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- Epson WorkForce Pro WF-M5399 | Users Guide - Page 1
WF-M5399 User's Guide - Epson WorkForce Pro WF-M5399 | Users Guide - Page 2
- Epson WorkForce Pro WF-M5399 | Users Guide - Page 3
Contents WF-M5399 User's Guide...13 Product Basics ...14 Installing or Using Optional Parts ...14 Optional Accessories and Replacement Parts 14 Installing the Optional Power Off Timer Settings 40 Epson Connect Solutions for Smartphones, Tablets, and More 40 Setting Up Epson Connect Services 41 3 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 4
42 Using AirPrint ...43 Setting Up Printing on a Chromebook 44 Android Printing Using the Epson Print Enabler 44 Using the Mopria Print Service ...45 Voice-activated Printing ...45 Wi-Fi or Wired Networking...47 Network Security Recommendations 47 Wi-Fi Infrastructure Mode Setup...48 Selecting - Epson WorkForce Pro WF-M5399 | Users Guide - Page 5
Printing a PCL or PS3 (PostScript) Status Sheet 72 Cancelling Printing Using a Product Button 72 Loading Paper ...73 Loading Paper in the Paper Cassettes and Rear Paper Tray 73 Paper Loading Capacity ...76 Double-sided Printing Capacity ...81 Compatible Epson Papers...83 Paper or Media Type - Epson WorkForce Pro WF-M5399 | Users Guide - Page 6
Software - Mac 141 Cancelling Printing Using a Product Button 145 Replacing the Ink Supply Unit (Ink Pack), Maintenance Box, and Cassette Rollers 146 Ink Pack Safety Instructions...147 6 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 7
Aligning the Print Head Using the Product Control Panel 167 Adjusting the Print Quality Using the Product Control Panel 167 Cleaning the Paper Guide ...169 Cleaning the Translucent Film...169 Checking the Number of Sheets on the LCD Screen 171 Cleaning and Transporting Your Product 173 Cleaning - Epson WorkForce Pro WF-M5399 | Users Guide - Page 8
PDL File Operations 199 Enabling Program Verification on Start Up 199 Using Your Product on a Secure Network 199 Configuring Protocols and Services in Web Config 199 Protocol Settings...200 Configuring SSL/TLS Communication 204 Configuring SSL/TLS Settings 204 Configuring a Server Certificate - Epson WorkForce Pro WF-M5399 | Users Guide - Page 9
Certificate ...222 Deleting a CA Certificate...223 Setting Up Universal Print (Microsoft 223 Using Epson Device Admin Configuration Software 223 Solving Problems ...224 Viewing the Help Screen ...224 Checking for Software Updates...224 Product Status Messages ...225 Running a Product Check ...227 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 10
Find Product on a Network 233 Product Does Not Appear in Mac Printer Window 234 Cannot Print Over a Network...234 Solving Network Security Problems 236 Cannot Create the Secure IPP Printing Port 236 Cannot Update a Certificate or Create a CSR 236 Cannot Import a Digital Certificate 237 Deleted - Epson WorkForce Pro WF-M5399 | Users Guide - Page 11
...267 Safety and Approvals Specifications 270 Notices ...271 Important Safety Instructions...271 General Printer Safety Instructions 271 Wireless Connection Safety Instructions 273 LCD Screen Safety Instructions 273 FCC Compliance Statement...274 Binding Arbitration and Class Waiver 274 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 12
- Epson WorkForce Pro WF-M5399 | Users Guide - Page 13
WF-M5399 User's Guide Welcome to the WF-M5399 User's Guide. For a printable PDF copy of this guide, click here. Note: Availability of products in this guide varies by country. 13 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 14
about the basic features of your product. Note: Printing software instructions in this manual are intended for use with the standard Epson printer software. Using the Mopria Print Service Voice-activated Printing Installing or Using Optional Parts Follow the instructions in this section to install - Epson WorkForce Pro WF-M5399 | Users Guide - Page 15
Option or part Replacement maintenance box Optional input tray Paper Feed Roller for Cassette A (C1) Paper Feed Roller for Cassette B (C2-C4) Low Optional Cabinet Medium Optional Cabinet Tall Optional Cabinet Part number C12C938211 C12C937901 C12C938261 C12C938281 C12CFM7066 C12CFM7067 C12CFM7068 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 16
3. Make sure you have all the items shown here. You will also need a screwdriver to attach the paper cassette unit, and two people to lift the printer. 4. Remove the protective piece from the back of the printer. Note: Do not throw the piece away; you will use it later. 5. Place the first optional - Epson WorkForce Pro WF-M5399 | Users Guide - Page 17
6. If you are installing more than one optional paper cassette unit, stack them on top of each other and secure them with the included screws. 17 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 18
7. Repeat this step for all paper cassette units. 18 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 19
8. Lift up your product and gently lower it onto the paper cassette unit with the corners aligned. Secure the product to the paper cassette unit using the included screws. Caution: Because the product is heavy, two or more people should lift and carry it using the hand positions shown: 19 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 20
9. Secure the printer and paper cassette units at the back and right side using the included screws as shown. 10. Re-insert the protective piece you removed earlier into the back of the lowest paper cassette unit. 20 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 21
11. Place the correct sticker on each cassette unit to indicate the cassette number. 12. Connect the power cord and other connection cables, then plug in the product. 13. Turn on the product. 14. Press the Paper Setting button and make sure the installed cassette units are displayed on the screen. - Epson WorkForce Pro WF-M5399 | Users Guide - Page 22
Note: Log on to your computer as an administrator. 1. Do one of the following: • Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers & scanners. Select your product name, then select Printer properties. • Windows 10: Click and select (Settings) > Devices > - Epson WorkForce Pro WF-M5399 | Users Guide - Page 23
3. Make sure Acquire from Printer is selected and click Get. The optional paper sources are listed in the Current Printer Information section. 4. Click OK. The optional paper cassettes are now enabled. Parent topic: Installing the Optional Paper Cassette Units Related tasks Enabling the Optional - Epson WorkForce Pro WF-M5399 | Users Guide - Page 24
You see a window like this: 3. Select the number of optional cassettes installed as the Lower Cassette Unit setting. 4. Click OK. The optional paper cassettes are now enabled. Parent topic: Installing the Optional Paper Cassette Units Enabling the Optional Paper Cassettes - Mac You need to enable - Epson WorkForce Pro WF-M5399 | Users Guide - Page 25
1. In the Apple menu or the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Driver or Options. You see a screen like this: 4. Select the number of cassette units installed as the Lower - Epson WorkForce Pro WF-M5399 | Users Guide - Page 26
3. Select Driver or Options. You see a screen like this: 4. Select the number of optional cassettes installed as the Lower Cassette Unit setting. 5. Click OK. The optional paper cassettes are now enabled. Parent topic: Installing the Optional Paper Cassette Units Product Parts Locations See these - Epson WorkForce Pro WF-M5399 | Users Guide - Page 27
Product Parts - Front 1 Control panel 2 Paper cassette (C1) 3 Paper cassette (C2) (optional) 4 Paper cassette (C3) (optional) 27 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 28
5 Paper cassette (C4) (optional) 1 Paper tray cover 2 Edge guides 3 Paper support 4 Paper tray (B) 5 Output tray 6 Edge guides 7 Paper cassette 28 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 29
Parent topic: Product Parts Locations Product Parts - Inside 1 Printer cover (J) 2 Print head 3 Ink tray 4 Ink cover (A) 29 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 30
5 Ink cover lock Parent topic: Product Parts Locations Product Parts - Back 1 LAN port 2 USB port 3 Service port (for future use; do not remove sticker) 4 AC inlet 5 Rear cover (D) 6 Rear cover (E) 7 Maintenance box cover (H) Parent topic: Product Parts Locations 30 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 31
Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Changing LCD Screen Language Selecting the Date and Time Adjusting the Screen Brightness Turning Off the Operation Time Out Setting Parent topic: Product - Epson WorkForce Pro WF-M5399 | Users Guide - Page 32
a firmware update is available 2 Displays ink and maintenance box status 3 Indicates network status and accesses network settings 4 Indicates whether Quiet Mode is enabled 5 Displays usage instructions and troubleshooting solutions 6 Displays the menu options 7 Scrolls the screen to the right 32 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 33
Parent topic: Control Panel Buttons and Lights Navigating the LCD Screen Follow these guidelines to navigate and use the menus on the LCD screen. To navigate the menus, press the arrow buttons to change the highlighted selection and press the OK button to confirm your selection. To change a setting, - Epson WorkForce Pro WF-M5399 | Users Guide - Page 34
Parent topic: Control Panel Buttons and Lights Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. On-screen keyboard 1 Displays the character count 2 Moves the cursor left or right 3 Switches between uppercase and lowercase 4 Switches - Epson WorkForce Pro WF-M5399 | Users Guide - Page 35
Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem. 1. Select the help icon. 2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures. 3. Select a topic from the list of available - Epson WorkForce Pro WF-M5399 | Users Guide - Page 36
noise is reduced during printing but print speed is slower. There is a problem with the indicated setting; select the icon for information on resolving the problem Displays additional information or instructions when you press the button Displays the Help screen Parent topic: Control Panel - Epson WorkForce Pro WF-M5399 | Users Guide - Page 37
Changing LCD Screen Language You can change the language used on the LCD screen. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Language. 3. Select a language. Parent topic: Using the Control Panel Selecting the Date and Time You can select the - Epson WorkForce Pro WF-M5399 | Users Guide - Page 38
Adjusting the Screen Brightness You can adjust the brightness of the LCD screen. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > LCD Brightness. You see a screen like this: 3. Press the left or right arrow button to decrease or increase the brightness - Epson WorkForce Pro WF-M5399 | Users Guide - Page 39
support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support printer software automatically checks for updates. You can also manually update the software by selecting Software Update here: • Accessing - Epson WorkForce Pro WF-M5399 | Users Guide - Page 40
Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. Setting Up Epson Connect Services Using Epson Email Print Using Epson Remote Print Parent topic: Product Basics 40 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 41
. 2. Press the right arrow button to select Settings > General Settings > Web Service Settings > Epson Connect Services. You see a screen like this: 3. Select Register. 4. Select Start Setup. 5. Follow the instructions on the screen to activate your product's email address. Parent topic: Epson - Epson WorkForce Pro WF-M5399 | Users Guide - Page 42
the Remote Print option for your Epson product. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related tasks Setting Up Epson Connect Services Using the Epson Smart Panel Mobile App Use this free Apple and Android app to set up and control your Epson product. Epson Smart - Epson WorkForce Pro WF-M5399 | Users Guide - Page 43
not connected to a wireless network, connect your mobile device to the network you want to use, then open Epson Smart Panel and follow the instructions to set up your Epson product. Now you are ready to control your Epson product with your mobile device. Parent topic: Product Basics Related topics - Epson WorkForce Pro WF-M5399 | Users Guide - Page 44
Related references Paper Source Settings Options Related topics Wi-Fi or Wired Networking Setting Up Printing on a Chromebook Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables. For directions on setting up your printer, visit - Epson WorkForce Pro WF-M5399 | Users Guide - Page 45
: On some Samsung Galaxy devices, Mopria may come preinstalled. 3. Go to Settings on your Android device, select Printing, and enable the Mopria Print Service, if necessary. 4. Connect your Android device to the same wireless network as your product. 5. Now you are ready to print. From an Android - Epson WorkForce Pro WF-M5399 | Users Guide - Page 46
3. Click here for instructions on how to set up your product and voice assistant to use the voiceactivated printing feature. Now you are ready to print with your voice and your Epson product. Parent topic: Product Basics Related tasks Setting Up Epson Connect Services Related topics Wi-Fi or Wired - Epson WorkForce Pro WF-M5399 | Users Guide - Page 47
interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network. • Connect your product only to - Epson WorkForce Pro WF-M5399 | Users Guide - Page 48
Related tasks Changing the Administrator Password in Web Config Wi-Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired - Epson WorkForce Pro WF-M5399 | Users Guide - Page 49
product on a wireless network, follow the instructions on the Start Here sheet and install the Epson website. The installer program guides you through network setup. Note: Breakdown of your wireless network or select Enter Manually to enter the name manually. Use the displayed keypad to enter your - Epson WorkForce Pro WF-M5399 | Users Guide - Page 50
9. Confirm the displayed network settings and select Start Setup to save them. A message appears when setup is complete. 10. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you - Epson WorkForce Pro WF-M5399 | Users Guide - Page 51
the OK button, then select iOS and press the OK button. Scan the QR code with the camera app on your device and follow the instructions on your device. On the printer LCD screen, select Dismiss and press the OK button, then select Complete and press the OK button. • For other - Epson WorkForce Pro WF-M5399 | Users Guide - Page 52
The Wi-Fi Direct icon displayed on the LCD screen indicates if Wi-Fi Direct is enabled on the product. If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet. Parent topic: Wi-Fi Direct Mode Setup Related tasks Using the Epson Smart - Epson WorkForce Pro WF-M5399 | Users Guide - Page 53
Note: Your password must be at least 8 and no more than 22 characters long. Note: If you have already connected devices or computers to your product via Wi-Fi Direct, they will be disconnected when you change the network name or password. 7. When entering your Wi-Fi Direct network name or password, - Epson WorkForce Pro WF-M5399 | Users Guide - Page 54
Select Push Button Setup (WPS) and press the OK button. 6. Follow the instructions on the LCD screen to complete WPS setup. 7. Press the home button to print a network status sheet to help you determine the causes of any problems you may have using your product on a network. 1. Press the home - Epson WorkForce Pro WF-M5399 | Users Guide - Page 55
Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear at the top of the report. 1 Error - Epson WorkForce Pro WF-M5399 | Users Guide - Page 56
Error Codes and Messages Error code and message E-1 Confirm that the network cable is connected and network devices such as a hub, router, or access point are turned on. Solution Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to your - Epson WorkForce Pro WF-M5399 | Users Guide - Page 57
product cannot display the SSID correctly. • If you are trying to connect using the WPS push button method, make sure your router or access point supports it. • If you are using a network password, check the label on your router or access point to confirm that you are using the correct password - Epson WorkForce Pro WF-M5399 | Users Guide - Page 58
so it is not filtered. Locate the MAC address on the network connection report and check your router or access point documentation for instructions. router/access point or contact your network If your router or access point is using shared administrator for assistance. authentication with WEP - Epson WorkForce Pro WF-M5399 | Users Guide - Page 59
assistance. Make sure other devices on the network are turned on and do the following: • If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the - Epson WorkForce Pro WF-M5399 | Users Guide - Page 60
setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance. If you set your product's TCP/IP Setup setting to Manual, check that the default gateway address listed on the network connection report is correct. Also turn on the device that is set as the - Epson WorkForce Pro WF-M5399 | Users Guide - Page 61
Entered security key/password is correct may cause your product's network settings to differ from -Index of the security key/password is set to the manually set up devices. the first number If you still cannot connect to your product, do the -Connection and network setup of the PC following: or - Epson WorkForce Pro WF-M5399 | Users Guide - Page 62
or access point. 4. Uninstall your product software. 5. Download and install your product software from the Epson website. 6. Follow the on-screen instructions to install the software. 7. When you see the Select Your Connection screen, select Wired network connection. 8. If you see a Select Setup - Epson WorkForce Pro WF-M5399 | Users Guide - Page 63
instructions Home Network 5 GHz. See your router documentation for instructions. 1. Do one of the following: • Windows: from the Epson website using the instructions on the Start Here sheet. your network connection type or need to solve a problem with your network connection. Note: Before disabling - Epson WorkForce Pro WF-M5399 | Users Guide - Page 64
2. Use the arrow and OK buttons to select the icon. 3. Select Router > Change Settings > Others > Disable Wi-Fi > Start Setup. A message appears after Wi-Fi is disabled. Parent topic: Changing or Updating Network Connections 64 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 65
as described on the Start Here sheet. To download the PCL or PostScript drivers, visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product. Installing the PCL Driver - Windows Installing the PostScript (PS3) Printer Software - Epson WorkForce Pro WF-M5399 | Users Guide - Page 66
3. Follow the on-screen instructions until you see this screen: 4. If your product is already connected to a network, select Yes: Network connection and click OK. You see a screen like this: 66 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 67
), or latin.epson.com/support (Latin America) and select your product. 2. After downloading the installer file, double-click the downloaded file to install the software. 3. Click OK. 4. Click Accept. 5. Click Install. 6. Click Next and follow the on-screen instructions. Parent topic: Enabling PCL - Epson WorkForce Pro WF-M5399 | Users Guide - Page 68
PS3 PostScript file, visit epson.com/support (U.S), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your enter the administrator password. 8. Click Start and follow the on-screen instructions. Parent topic: Enabling PCL or PostScript Printing Selecting PDL (Page - Epson WorkForce Pro WF-M5399 | Users Guide - Page 69
Option Paper Size Paper Type Orientation Quality Ink Save Mode Print Order Number of Copies Binding Margin Auto Paper Ejection 2-Sided Printing PCL Menu Option Font Source Font Number Available settings Various sizes Various paper types Portrait Landscape Draft Standard Best On/Off Last Page on Top - Epson WorkForce Pro WF-M5399 | Users Guide - Page 70
Option Pitch Height Symbol Set Form CR Function LF Function Paper Source Assign PS Menu Option Error Sheet Available settings 0.44 to 99.99 cpi 4.00 to 999.75 pt Various 5 to 128 lines CR CR+LF LF CR+LF 4 4K 5S Description Selects the default font pitch if the font is scalable and fixed-pitch ( - Epson WorkForce Pro WF-M5399 | Users Guide - Page 71
Option Binary PDF Page Size Available settings On/Off Various sizes Description Enable when printing files that contain binary images (available when the product is connected to the network). Allows you to print binary images even if the driver is set to ASCII. Selects the paper size when printing - Epson WorkForce Pro WF-M5399 | Users Guide - Page 72
Option Available settings USB I/F Timeout Setting 0 to 300 seconds Description Specify the length of time before ending USB communication from a computer using the PCL or PostScript driver. This setting is necessary to avoid endless USB communication. Printing Language Option USB Network - Epson WorkForce Pro WF-M5399 | Users Guide - Page 73
Tray You can load paper up to Legal (8.5 × 14 inches [216 × 356 mm]) in the paper cassettes and the rear paper tray. 1. To view animated instructions on how to load paper in the rear paper tray or paper cassettes, select the help icon and select How To > Load Paper. Select a paper - Epson WorkForce Pro WF-M5399 | Users Guide - Page 74
which way your document faces. • Load letterhead or pre-printed paper top edge first. • Do not load paper above the arrow mark inside the edge guides. • Check the paper package for any additional loading instructions. 74 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 75
Caution: Do not load the following papers; they may cause paper jams, smears on the printout, or damage to the printer. • Papers that are wavy or damp • Papers that have not dried after printing on one side • Papers that are wadded or curled • Papers that are torn, cut, or folded • Papers that are - Epson WorkForce Pro WF-M5399 | Users Guide - Page 76
Paper Loading Capacity Paper type Paper cassette loading capacity Plain paper 250 sheets (cassette 1): 500 sheets (cassettes 2 to 4): Pre-printed paper Letterhead paper Colored paper Recycled paper A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches - Epson WorkForce Pro WF-M5399 | Users Guide - Page 77
Paper type Paper cassette loading capacity Epson Bright White Premium Paper Epson Multipurpose Plus Paper 250 sheets (cassette 1) or 500 sheets (cassettes 2 to 4): Letter (8.5 × 11 inches [216 × 279 mm]) Epson High Quality Ink Jet Paper Epson Presentation Paper Matte 80 sheets Letter (8.5 × 11 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 78
Paper type Card Stock 1 (25 to 42 lb [91 to 160 g/m2]) Paper cassette loading capacity 90 sheets (cassette 1) A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) B6 (5 × 7.2 inches [128 × 182 mm]) B5 (7.2 × 10.1 inches [182 × 257 mm]) Half - Epson WorkForce Pro WF-M5399 | Users Guide - Page 79
Paper type Plain paper Pre-printed paper Letterhead paper Colored paper Recycled paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson High Quality Ink Jet Paper Epson Presentation Paper Matte Epson Ultra Premium Photo Paper Glossy Epson Premium - Epson WorkForce Pro WF-M5399 | Users Guide - Page 80
Paper type Card Stock 1 (25 to 42 lb [91 to 160 g/m2]) Card Stock 2 (43 to 68 lb [161 to 256 g/m2]) Envelopes Rear paper tray loading capacity 30 sheets: A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) B6 (5 × 7.2 inches [128 × 182 mm - Epson WorkForce Pro WF-M5399 | Users Guide - Page 81
Double-sided Printing Capacity Paper type Auto duplex (paper cassettes) Plain paper 250 sheets (cassette 1): 500 sheets (cassettes 2 to 4): Pre-printed paper Letterhead paper Colored paper Recycled paper A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) B5 (7.2 × 10.1 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 82
inches [148 × 210 mm to 216 × 297 mm]) 216 × 297 mm]) Paper type Plain paper Pre-printed paper Letterhead paper Colored paper Recycled paper Manual duplex (rear paper tray) 30 sheets: A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) B5 (7.2 × 10.1 inches [182 × 257 mm - Epson WorkForce Pro WF-M5399 | Users Guide - Page 83
Paper Epson Multipurpose Plus Paper Card Stock 1 (25 to 42 lb [91 to 160 g/m2]) Card Stock 2 (43 to 68 lb [161 to 256 g/m2]) Manual duplex (rear paper tray) 30 sheets 5 sheets: A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) B6 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 84
Paper Type Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson High Quality Ink Jet Paper Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Size Letter (8.5 × 11 inches [216 × - Epson WorkForce Pro WF-M5399 | Users Guide - Page 85
Paper Type Size Epson Ultra Premium Photo Paper 4 × 6 inches (102 × 152 mm) Glossy 5 × 7 inches (127 × 178 mm) 8 × 10 inches (203 × 254 mm) Letter (8.5 × 11 inches [216 × 279 mm]) Epson Premium Photo Paper Semi-gloss 4 × 6 inches (102 × 152 mm) Letter (8.5 × 11 inches [216 × 279 mm]) Part - Epson WorkForce Pro WF-M5399 | Users Guide - Page 86
For this paper Epson Premium Photo Paper Glossy Epson Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson Premium Presentation Paper Matte Epson Presentation Paper Matte Select this paper Type or Media Type setting Premium Photo Paper Glossy Photo Paper Glossy Premium Photo Paper Semi- - Epson WorkForce Pro WF-M5399 | Users Guide - Page 87
Paper type loaded Plain paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letterhead paper Recycled paper Colored paper Pre-printed paper Epson High Quality Ink Jet Paper Thick paper up to 25 to 42 lb (91 to 160 g/m2) Thick paper up to 43 to 68 lb (161 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 88
Parent topic: Loading Paper Selecting the Default Printer Settings You can change default printer settings using the control panel on the product. Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance. 1. Press the - Epson WorkForce Pro WF-M5399 | Users Guide - Page 89
Paper Source Settings option Auto Select Settings Error Notice Paper Setup Auto Display Available settings Available paper sources Paper Size Notice Paper Type Notice On Off Description Select On for a paper source to allow the printer to automatically print on paper from that source if it matches - Epson WorkForce Pro WF-M5399 | Users Guide - Page 90
Universal Print Settings option Top Offset Left Offset Top Offset in Back Left Offset in Back Check Paper Width Available settings - - On Off Skip Blank Page On Off Description Adjust the top or left margin Adjust the top or left margin of the back page when printing double-sided. Select On to - Epson WorkForce Pro WF-M5399 | Users Guide - Page 91
is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and if you have the latest product software. Follow the on-screen instructions. You can also check for updates using Epson Software Updater in - Epson WorkForce Pro WF-M5399 | Users Guide - Page 92
Locking Printer Settings - Windows Entering a User ID and Password for Printing Selecting Default Print Settings - Windows Changing Automatic Update Options Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to - Epson WorkForce Pro WF-M5399 | Users Guide - Page 93
You see the Main tab of your printer settings window: 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size. 6. - Epson WorkForce Pro WF-M5399 | Users Guide - Page 94
8. Select the Quality setting that matches the print quality you want to use. 9. To print on both sides of the paper, select the 2-Sided Printing setting and select the options you want. 10. To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select one of - Epson WorkForce Pro WF-M5399 | Users Guide - Page 95
Paper Cassette 4 Selects the paper in cassette 4 as the paper source. Paper Tray Selects the paper in the rear feed as the paper source. Parent topic: Selecting Basic Print Settings - Windows Print Quality Options - Windows You can select any of the available Quality options to fine-tune the quality - Epson WorkForce Pro WF-M5399 | Users Guide - Page 96
Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. 1. Select one of the following options for 2-Sided Printing: • Auto (Long-edge binding) to print your double-sided print job by automatically - Epson WorkForce Pro WF-M5399 | Users Guide - Page 97
to return to the Main tab. 9. Print a test copy of your double-sided document to test the selected settings. 10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows Print Density Adjustments - Windows Parent topic: Printing with the Standard Epson - Epson WorkForce Pro WF-M5399 | Users Guide - Page 98
Related tasks Selecting Basic Print Settings - Windows Double-sided Printing Options - Windows You can select any of the available options on the 2-Sided Printing Settings window to set up your double-sided print job. Binding Edge Options Select a setting that orients double-sided print binding in - Epson WorkForce Pro WF-M5399 | Users Guide - Page 99
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these - Epson WorkForce Pro WF-M5399 | Users Guide - Page 100
• Select Custom and click the Advanced button to manually adjust the tone correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. 3. - Epson WorkForce Pro WF-M5399 | Users Guide - Page 101
Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility. Edge Smoothing Smooths jagged edges in low-resolution images such as screen captures or images from the Web. Emphasize Light Text and Lines Adjusts the weight of light text and printed lines to increase visibility. - Epson WorkForce Pro WF-M5399 | Users Guide - Page 102
Note: These settings are not saved with your document. You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number • Page Number 102 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 103
• Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer. Parent topic: Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Windows For quick - Epson WorkForce Pro WF-M5399 | Users Guide - Page 104
You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings or delete it, or use any of the available options on the screen to control your printing presets. 104 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 105
4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and - Epson WorkForce Pro WF-M5399 | Users Guide - Page 106
, prints a separator page containing the title, user, date, and time. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases - Epson WorkForce Pro WF-M5399 | Users Guide - Page 107
Barcode mode Reduces bleeding when printing barcodes on plain paper, letterhead paper, recycled paper, preprinted paper, envelopes, and thick paper. Reduce Print Data Size Increases print data compression to improve print speed. Not recommended when printing fine patterns. Print a document with both - Epson WorkForce Pro WF-M5399 | Users Guide - Page 108
2. Click OK or Print to start printing. Parent topic: Printing with the Standard Epson Printer Software - Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do one of the following: • Windows 11: Click , - Epson WorkForce Pro WF-M5399 | Users Guide - Page 109
You see this window: 4. Select the checkbox for each setting you want to lock. To lock all print settings, select All Document Settings. 5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. Locked Setting Options Parent topic: Printing with the - Epson WorkForce Pro WF-M5399 | Users Guide - Page 110
Setting Anti-Copy Pattern Options Various data items Add/Delete Settings Watermark Various text watermarks Add/Delete Settings Header/Footer Off On Settings 2-sided printing Multi-Page All Document Settings Off On Off 2-Up 4-Up 6-Up 8-Up 9-Up 16-Up - Description Lets you select the data to - Epson WorkForce Pro WF-M5399 | Users Guide - Page 111
Entering a User ID and Password for Printing If you enabled Access Control on the product, you must enter a user ID and password in the printer driver to be able to print. Note: If you do not know the user ID or password, contact your administrator for assistance. 1. Access the Windows Desktop and - Epson WorkForce Pro WF-M5399 | Users Guide - Page 112
6. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use - Epson WorkForce Pro WF-M5399 | Users Guide - Page 113
4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with the Standard Epson Printer Software - Windows Changing the Language of - Epson WorkForce Pro WF-M5399 | Users Guide - Page 114
update feature, select the Never option. 4. Click OK to exit. Note: If you choose to disable the automatic update feature, you can check for updates manually. 114 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 115
Parent topic: Printing with the Standard Epson Printer Software - Windows Printing with the Built-in Epson Driver - Windows 10 S You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as described in these sections. Note: The built-in Epson driver in Windows - Epson WorkForce Pro WF-M5399 | Users Guide - Page 116
You see a window like this: 3. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 4. Click the Advanced button. 116 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 117
You see a window like this: 5. Select the size of the paper you loaded as the Paper Size setting. 6. To print multiple copies, select or enter the number as the Copy Count setting. 7. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 8. Click OK. You return to - Epson WorkForce Pro WF-M5399 | Users Guide - Page 118
9. Select the Layout tab. 10. Select the orientation of your document as the Orientation setting. 118 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 119
described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website or using Epson Software Updater. Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac 119 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 120
Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Selecting Printing Preferences - Mac Printing Your Document - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print. 1. - Epson WorkForce Pro WF-M5399 | Users Guide - Page 121
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for - Epson WorkForce Pro WF-M5399 | Users Guide - Page 122
6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on - Epson WorkForce Pro WF-M5399 | Users Guide - Page 123
14. If you want to save your settings as a new printing preset, select Presets and then select Save current settings as Preset. Paper Source Options - Mac Print Quality Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related tasks Selecting Page Setup Settings - - Epson WorkForce Pro WF-M5399 | Users Guide - Page 124
Normal For everyday text and image printing. Best Quality For the best print quality, but the slowest print speed. Parent topic: Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Depending on your application, you may be able to select the paper size and orientation settings - Epson WorkForce Pro WF-M5399 | Users Guide - Page 125
Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the popup menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print - Epson WorkForce Pro WF-M5399 | Users Guide - Page 126
are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5. Follow any - Epson WorkForce Pro WF-M5399 | Users Guide - Page 127
Selecting Printing Preferences - Mac You can select printing preferences that apply to all the print jobs you send to your product. 1. In the Apple menu or the Dock, select System Preferences or System Settings. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and - Epson WorkForce Pro WF-M5399 | Users Guide - Page 128
Skip Blank Page Ensures that your product does not print pages that contain no text or images. Quiet Mode Lessens noise during printing but may decrease print speed. Bidirectional printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality - Epson WorkForce Pro WF-M5399 | Users Guide - Page 129
Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon - Epson WorkForce Pro WF-M5399 | Users Guide - Page 130
app store or from Epson's website. 2. Open the Epson Smart Panel app and select a print menu on the home screen. 3. Follow the on-screen instructions to begin printing. Parent topic: Printing from a Computer Related tasks Using the Epson Smart Panel Mobile App Printing with the PCL Printer Software - Epson WorkForce Pro WF-M5399 | Users Guide - Page 131
Synchronizing Printer Settings - PCL Driver - Windows You may need to synchronize the printer driver with the product if the printer driver does not detect the correct information or settings from the product. 1. Do one of the following: • Windows 11: Click , search for Settings and select it. - Epson WorkForce Pro WF-M5399 | Users Guide - Page 132
You see a window like this: 3. Make sure Acquire from Printer is selected and click Get. The product's settings and other information appears in the Current Printer Information area. 4. Click OK. Parent topic: Printing with the PCL Printer Software - Windows Selecting Basic Print Settings - PCL - Epson WorkForce Pro WF-M5399 | Users Guide - Page 133
2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select the PCL option of your product as the printer you want to use. - Epson WorkForce Pro WF-M5399 | Users Guide - Page 134
5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size. 6. Select the orientation of your document. Note: If you are printing an envelope, select Landscape. 7. Select the type of paper you loaded as - Epson WorkForce Pro WF-M5399 | Users Guide - Page 135
You see the printer settings window: Note: For more information about a setting, right-click it and select Help. 2. Select the print settings you want to use as defaults in all your Windows programs. 3. Click OK. These settings are now the defaults selected for printing. You can still change them as - Epson WorkForce Pro WF-M5399 | Users Guide - Page 136
1. Do one of the following: • Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers & scanners. Right-click on your product, select the PCL option, and select Printer properties. • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Right- - Epson WorkForce Pro WF-M5399 | Users Guide - Page 137
4. Select the checkbox for the settings you want to lock. To lock all print settings, select All Document Settings. 5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. PCL Driver Locked Setting Options Parent topic: Printing with the PCL - Epson WorkForce Pro WF-M5399 | Users Guide - Page 138
Settings - PostScript Printer Software - Windows Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: • Letter (8.5 × 11 inches [216 × 279 mm]) • A4 (8.3 × 11.7 inches [210 × 297 mm - Epson WorkForce Pro WF-M5399 | Users Guide - Page 139
4. Select the Paper Source that matches where you loaded the paper you want to print on. 5. Select Plain as the Media setting. 6. Click the Layout tab. You see this window: 7. Select the orientation of your document. 8. To print on both sides of the paper, select one of the Print on Both Sides - Epson WorkForce Pro WF-M5399 | Users Guide - Page 140
Selecting Default Print Settings - PostScript Printer Software - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default - Epson WorkForce Pro WF-M5399 | Users Guide - Page 141
Settings - PostScript Printer Software - Mac Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: • A4 (8.3 × 11.7 inches [210 × 297 mm]) • Letter (8.5 × 11 inches [216 × 279 mm]) • No - Epson WorkForce Pro WF-M5399 | Users Guide - Page 142
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Two-Sided, Copies, and Pages settings as necessary. Note: If you do not see these settings in the print window, - Epson WorkForce Pro WF-M5399 | Users Guide - Page 143
7. Select any application-specific settings that appear on the screen, such as those shown in the image above for the Preview application. 8. Select Paper Feed from the pop-up menu. You see these settings: 9. Select All Pages From or First Page From and select the paper source you want to print from - Epson WorkForce Pro WF-M5399 | Users Guide - Page 144
10. Select Printer Features from the pop-up menu. You see these settings: 11. Select Plain as the MediaType setting. 12. Select one of the following Print Quality options: • For fast printing with reduced quality, select Fast. • For printing text and graphics with good quality and print speed, - Epson WorkForce Pro WF-M5399 | Users Guide - Page 145
• Select Color Matching to fine-tune the colors in your printout. For monochrome printers, this adjusts the tone and brightness of your printout. Parent topic: Printing with the PostScript (PS3) Printer Software - Mac Cancelling Printing Using a Product Button If you need to cancel printing, press - Epson WorkForce Pro WF-M5399 | Users Guide - Page 146
Pack), Maintenance Box, and Cassette Rollers When the ink pack is expended, or the maintenance box and cassette rollers are at the end of their service life, you need to replace them. The maintenance box stores ink that gets flushed from the system during print head cleaning. Note: Please dispose of - Epson WorkForce Pro WF-M5399 | Users Guide - Page 147
Ink Pack Safety Instructions • Keep ink packs and maintenance boxes out of the with soap and water. If it gets in your eyes, flush them immediately with water. If discomfort or vision problems continue after a thorough flushing, see a doctor immediately. If ink gets in your mouth, see a doctor right - Epson WorkForce Pro WF-M5399 | Users Guide - Page 148
included with the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product. Checking Ink Status on the LCD Screen Checking Ink and Maintenance - Epson WorkForce Pro WF-M5399 | Users Guide - Page 149
1. To check your status, access the Windows Desktop and double-click the the right side of the Windows taskbar, or click the up arrow and right-click You see this window: icon for your product in . Then click Details. 2. Replace or reinstall the maintenance box or ink pack as indicated on the - Epson WorkForce Pro WF-M5399 | Users Guide - Page 150
Related tasks Removing and Installing Ink Packs Replacing the Maintenance Box Checking Ink and Maintenance Box Status - Mac You can check the status of your ink and maintenance box using a utility on your Mac. 1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & - Epson WorkForce Pro WF-M5399 | Users Guide - Page 151
3. Do the following as necessary: • You can update the ink and maintenance box status by clicking Update. • Replace or reinstall the maintenance box or an ink pack as indicated on the screen. Note: If an ink pack installed in the product is broken, incompatible with the product model, or improperly - Epson WorkForce Pro WF-M5399 | Users Guide - Page 152
Purchase Epson Ink Packs and Maintenance Boxes U.S. and Canada: You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800- - Epson WorkForce Pro WF-M5399 | Users Guide - Page 153
Latin America Ink color Black Part number Standard-capacity T12B120-AL High-capacity T12C120-AL Maintenance box part number: C9382 Parent topic: Purchase Epson Ink Packs and Maintenance Boxes 153 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 154
safety precautions when handling ink packs. See the link below for more information. 1. Select How To and press the OK button. 2. Follow the on-screen instructions to replace the expended ink pack. Related concepts Purchase Epson Ink Packs and Maintenance Boxes Related references Ink Pack Safety - Epson WorkForce Pro WF-M5399 | Users Guide - Page 155
begin. Note: If necessary, select the icon on the LCD, then select How To > Replace Maintenance Box and press the OK button to view the instructions. Note: In some print cycles a small amount of surplus ink may be collected in the maintenance box. To prevent ink leakage from the maintenance box - Epson WorkForce Pro WF-M5399 | Users Guide - Page 156
the "Paper Feed Roller for Cassette B" (C12C938281) Refer to the instructions in the paper feed roller packaging when replacing the paper feed rollers. There are also replacement videos available on your product's support page. Reset the maintenance roller counter for the paper cassette to - Epson WorkForce Pro WF-M5399 | Users Guide - Page 157
feed a sheet of paper to check the roller installation, select Yes. (Otherwise, select No.) 8. If you selected Yes, you can select Run to perform a Paper Guide Cleaning cycle, or select Finish to exit. 9. Press the home button to exit. Related tasks Replacing the Paper Feed Rollers 157 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 158
(Canada), or latin.epson.com/support (Latin America) and select your product. If running these utilities does not solve the problem, you may need to replace the ink pack. Print Head Maintenance Cleaning the Paper Guide Cleaning the Translucent Film Checking the Number of Sheets on the LCD Screen - Epson WorkForce Pro WF-M5399 | Users Guide - Page 159
Checking the Nozzles Using the Product Control Panel Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors - Epson WorkForce Pro WF-M5399 | Users Guide - Page 160
or the pattern is faint, select X and press the OK button. 9. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the head again. If quality still does not improve, contact Epson support. Parent topic: Print Head Nozzle Check Related concepts Print Head - Epson WorkForce Pro WF-M5399 | Users Guide - Page 161
You see a window like this: 5. Click Print. 161 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 162
6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. Do one of the following: • If there are no gaps, click Finish. • If there are gaps or the pattern is faint, clean the print head. If you don't see any improvement after cleaning the - Epson WorkForce Pro WF-M5399 | Users Guide - Page 163
Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head. Note: You cannot clean the print head if ink is expended, and may not be able to clean it when ink is low. You must replace the ink pack first. Cleaning the Print - Epson WorkForce Pro WF-M5399 | Users Guide - Page 164
7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 8. Do one of the following: • If there are no gaps, select O and press the OK button. • If there are gaps or the pattern is faint, select X and press the OK button. If you don't see any - Epson WorkForce Pro WF-M5399 | Users Guide - Page 165
1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product. 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . • Mac: - Epson WorkForce Pro WF-M5399 | Users Guide - Page 166
7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning • If there are no gaps, click Finish. • If there are gaps or the pattern is faint, click Clean to clean the print head again. If you don't see any improvement after cleaning the print - Epson WorkForce Pro WF-M5399 | Users Guide - Page 167
Alignment if vertical lines in your printout are misaligned. • Horizontal Alignment if your printout contains horizontal banding. 7. Follow the on-screen instructions to print an alignment sheet. Note: Do not cancel printing while you are printing head alignment patterns. Parent topic: Print Head - Epson WorkForce Pro WF-M5399 | Users Guide - Page 168
, select O and press the OK button. • If there are gaps or the pattern is faint, select X and press the OK button. 9. Follow the on-screen instructions to print an alignment sheet. Note: Do not cancel printing while you are printing head alignment patterns. 10. Continue following the on-screen - Epson WorkForce Pro WF-M5399 | Users Guide - Page 169
buttons to select Maintenance and press the OK button. 4. Press the down arrow button, select Paper Guide Cleaning and press the OK button. 5. Follow the on-screen instructions to clean the paper guide. 6. Repeat these steps as necessary until the paper comes out clean. Parent topic: Adjusting Print - Epson WorkForce Pro WF-M5399 | Users Guide - Page 170
4. Open the printer cover. 5. Using the flashlight, check the translucent film shown here for ink smears. 170 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 171
1 Translucent film 2 Print head rail Caution: Do not touch the print head rail or you may not be able to print. Do not wipe off the grease on the rail. 6. Moisten a cotton swab with the water and detergent mixture and squeeze out any excess moisture, then lightly wipe the ink off the translucent - Epson WorkForce Pro WF-M5399 | Users Guide - Page 172
5. Select Print Sheet and follow the on-screen instructions to print a detailed sheet of the printer's usage history. Parent topic: Adjusting Print Quality 172 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 173
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, - Epson WorkForce Pro WF-M5399 | Users Guide - Page 174
Parent topic: Cleaning and Transporting Your Product Transporting Your Product If you need to store your product or transport it a long distance, prepare it for transportation as described here. Caution: During transportation and storage, follow these guidelines: • Because the product is heavy, two - Epson WorkForce Pro WF-M5399 | Users Guide - Page 175
6. Make sure the print head is in the home position on the right. 7. Secure the print head to the case with tape as shown. Caution: Do not touch the translucent film inside the product; otherwise, you may damage your product. 8. Lower the printer cover. 175 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 176
9. Unlock and open the front cover. 10. If you have the protective material that shipped with your product, use it to secure the ink pack trays. 11. When you are finished, close and lock the front cover. 176 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 177
12. Uninstall any optional paper cassettes, if necessary. Note: Uninstall the cassettes by performing the installation steps in reverse. 177 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 178
13. Prepare the printer for packing as shown below. 14. Remove the output tray. 15. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Keep the product level during transportation. If print quality has declined when you - Epson WorkForce Pro WF-M5399 | Users Guide - Page 179
Related concepts Print Head Cleaning Related tasks Installing the Optional Paper Cassette Units Aligning the Print Head Using the Product Control Panel 179 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 180
Administering Your Product Follow the instructions in these sections to configure your product's administrator settings HTTPS. This may cause a warning message when you access Web Config. This does not indicate a problem and can be ignored. 5. On the first visit to the Web Config utility, you will be - Epson WorkForce Pro WF-M5399 | Users Guide - Page 181
Web Config, or EpsonNet Config. You use the same administrator password in all cases. Note: If you forget your administrator password, contact Epson for support. 1. Access Web Config and select the Product Security tab. 2. Select Change Administrator Password. 3. Enter a user name, if necessary. 181 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 182
Restore Default Settings on the Change Administrator Password screen. Parent topic: Administering Your Product Configuring Product Settings Follow the instructions in these sections to configure your product's control panel settings using the Web Config software. Checking Status Information Managing - Epson WorkForce Pro WF-M5399 | Users Guide - Page 183
Checking Status Information You can check information about the printer using the Web Config interface. Note: Depending on the features of your product, not all of the options below may be available. Some options are not available unless you are logged in to the Web Config interface. 1. Enter the IP - Epson WorkForce Pro WF-M5399 | Users Guide - Page 184
can enter a new name to change the name of the device. Displays a user-entered location for the printer Sets the IP Address; if set to Manual, enter the information in the appropriate fields Enables IP addressing using BOOTP Enables IP addressing using APIPA Displays the IP address. If you are - Epson WorkForce Pro WF-M5399 | Users Guide - Page 185
Server Port Number Description Displays the default gateway address. If you are manually setting the default gateway, enter it in the format xxx.xxx.xxx. you to register the host and domain names through a DHCP server that supports Dynamic DNS Enables the use of a proxy server Specifies the name of - Epson WorkForce Pro WF-M5399 | Users Guide - Page 186
Setting Proxy Server User Name Proxy Server Password IPv6 Setting IPv6 Privacy Extension IPv6 DHCP Server Setting IPv6 Address IPv6 Address Default Gateway IPv6 Link-Local Address IPv6 Stateful Address IPv6 Stateless Address 1 IPv6 Stateless Address 2 IPv6 Stateless Address 3 Description Specifies - Epson WorkForce Pro WF-M5399 | Users Guide - Page 187
Setting IPv6 Primary DNS Server IPv6 Secondary DNS Server IEEE802.11k/v IEEE802.11r Wired LAN Setting Link Speed and Duplex IEEE 802.3az Wi-Fi Direct Setting Wi-Fi Direct SSID Password Description Specifies the address for the IPv6 primary DNS server. The address must conform to the following - Epson WorkForce Pro WF-M5399 | Users Guide - Page 188
Selects the frequency range used by the Wi-Fi Direct network. Specifies the IP address for the Wi-Fi Direct network. If set to Manual, enter the IP address in the provided fields. Parent topic: Managing the Network Connection Setting Control Panel Options You can configure the behavior of - Epson WorkForce Pro WF-M5399 | Users Guide - Page 189
Related tasks Configuring SSL/TLS Settings Importing a CA Certificate Accessing the Web Config Utility Email Server Settings You can configure these email server settings in Web Config. Setting Authentication Method Authenticated Account Authenticated Password Sender's Email Address SMTP Server - Epson WorkForce Pro WF-M5399 | Users Guide - Page 190
1. Enter the IP address of the product in a web browser and log into Web Config as an administrator. 2. Select the Device Management tab, then select Email Notification. 3. Set the contents of the email subject line by selecting items from the drop-down menus. Note: You cannot select the same item - Epson WorkForce Pro WF-M5399 | Users Guide - Page 191
Related tasks Accessing the Web Config Utility Importing and Exporting Product Settings Follow the instructions in these sections to import and export your product's settings using the Web Config software. Exporting Settings Using Web Config Importing Settings Using Web Config - Epson WorkForce Pro WF-M5399 | Users Guide - Page 192
3. Select Import. 4. Click Browse and select the exported settings file. 5. If necessary, enter the decryption password. 6. Click Next. 7. Select the settings to import and click Next. 8. Click OK. The selected settings are imported to the product. Parent topic: Importing and Exporting Product - Epson WorkForce Pro WF-M5399 | Users Guide - Page 193
4. Enter the time server address in Time Server Address. You can use the IPv4, IPv6, or FQDN format for the address. You are limited to 252 characters. 5. Enter an update interval (up to 10080 minutes) in Update Interval (min). 6. Click OK to update the settings. Parent topic: Configuring Product - Epson WorkForce Pro WF-M5399 | Users Guide - Page 194
the product settings. Parent topic: Configuring Product Settings Related tasks Accessing the Web Config Utility Configuring Security Settings Follow the instructions in these sections to configure internal security features for your product using the Web Config software. Connecting an Authentication - Epson WorkForce Pro WF-M5399 | Users Guide - Page 195
as an IC card reader using a USB cable, and check the functionality of the reader using the Web Config interface. 1. Remove the sticker covering the service port on the rear of the product. 2. Connect the card reader's USB cable to the - Epson WorkForce Pro WF-M5399 | Users Guide - Page 196
to log into the printing or scanning software, and allows the software to authenticate the users before printing or scanning proceeds. For instructions on setting up software restrictions, see the help utility in the printing or scanning software. Parent topic: Restricting Features Available for - Epson WorkForce Pro WF-M5399 | Users Guide - Page 197
default operating system driver • A PCL or PostScript printer driver • Web services such as Epson Connect • Smartphones and other mobile devices 4. Click OK. EpsonNet Config. See the help utility in the software for instructions. Parent topic: Restricting Features Available for Users Disabling the - Epson WorkForce Pro WF-M5399 | Users Guide - Page 198
Note: Depending on your product features, not all of the options listed below may be available. 1. Access Web Config and select Product Security > External Interface. 2. Select Memory Device and do one of the following: • Select Disable to prevent access to a USB device or memory card. • Select - Epson WorkForce Pro WF-M5399 | Users Guide - Page 199
Security Settings Using Your Product on a Secure Network Follow the instructions in these sections to configure security features for your product on Digital Certificate Parent topic: Administering Your Product Configuring Protocols and Services in Web Config You can enable or disable protocols using - Epson WorkForce Pro WF-M5399 | Users Guide - Page 200
3. Configure any other available protocol settings. 4. Click Next. 5. Click OK. 6. Select and configure services and protocol settings as necessary. After the protocols restart, the changes are applied. Protocol Settings Parent topic: Using Your Product on a Secure Network Protocol Settings - Epson WorkForce Pro WF-M5399 | Users Guide - Page 201
) Scanning Timeout (sec) Device Name Location Options/Description Search for or use devices through Bonjour Displays the Bonjour name Displays the Bonjour service name Displays the Bonjour location name Selects the protocol that is the top priority for Bonjour printing Enables the Wide-Area Bonjour - Epson WorkForce Pro WF-M5399 | Users Guide - Page 202
LLTD Settings Setting Enable LLTD Device Name Options/Description Enable LLTD to display the product in the Windows network map Displays the LLTD device name LLMNR Settings Setting Enable LLMNR Options/Description Enable LLMNR to use name resolution without NetBIOS, even if you cannot use DNS - Epson WorkForce Pro WF-M5399 | Users Guide - Page 203
name Displays the IPP location FTP Settings Setting Enable FTP Server Communication Timeout (sec) Options/Description Enable FTP printing for products that support FTP printing Enter the timeout value for FTP communication between 0 and 3,600 seconds SNMPv1/v2c Settings Setting Enable SNMPv1/v2c - Epson WorkForce Pro WF-M5399 | Users Guide - Page 204
Context Name Options/Description Enable SNMPv3 for products that support SNMPv3 Enter 1 to 32 characters Select an algorithm and UTF-8) Parent topic: Configuring Protocols and Services in Web Config Configuring SSL/TLS Communication Follow the instructions in these sections to configure SSL/ - Epson WorkForce Pro WF-M5399 | Users Guide - Page 205
. 4. Click Next. You see a confirmation message. 5. Click OK. Parent topic: Configuring SSL/TLS Communication Configuring IPsec/IP Filtering Follow the instructions in these sections to configure IPsec/IP traffic filtering using Web Config. About IPsec/IP Filtering Configuring the Default IPsec/IP - Epson WorkForce Pro WF-M5399 | Users Guide - Page 206
filter traffic to the product over the network based on IP address, service, and port by configuring a default policy that applies to every users or user groups, you can configure group policies. Note: IPsec is supported only by computers running Windows Vista or later, or Windows Server 2008 or - Epson WorkForce Pro WF-M5399 | Users Guide - Page 207
8. If you want to configure additional group policies, click the next tab number and repeat the configuration steps as necessary. Parent topic: Configuring IPsec/IP Filtering IPsec/IP Filtering Policy Settings Default Policy Settings Setting Access Control IKE Version Authentication Method Pre- - Epson WorkForce Pro WF-M5399 | Users Guide - Page 208
Setting Security Protocol Algorithm Settings Group Policy Settings Setting Access Control Local Address(Printer) Remote Address(Host) Method of Choosing Port Service Name Options/Description If you selected IPsec as the Access Control option, select one of these security protocols: ESP: to ensure - Epson WorkForce Pro WF-M5399 | Users Guide - Page 209
Setting Transport Protocol Local Port Remote Port IKE Version Authentication Method Pre-Shared Key ID Type ID Options/Description If you selected Port Number as the Method of Choosing Port option, select one of these encapsulation modes: Any Protocol TCP UDP ICMPv4 See the Group Policy Guidelines - Epson WorkForce Pro WF-M5399 | Users Guide - Page 210
Setting Encapsulation Remote Gateway(Tunnel Mode) Security Protocol Algorithm Settings Options/Description If you selected IPsec as the Access Control option, select one of these encapsulation modes: Transport Mode: if you are using the product on the same LAN; IP packets of layer 4 or later are - Epson WorkForce Pro WF-M5399 | Users Guide - Page 211
FTP Control (Local) TCP FTP Data (Remote) TCP 2968/Any port 20/Any port 21/Any port Any port/20 Controls these operations All services Searching for a product from applications such as printer or scanner drivers, or EpsonNet Config Acquiring and configuring MIB from applications such as printer or - Epson WorkForce Pro WF-M5399 | Users Guide - Page 212
port CIFS (Remote)* TCP Any port/445 NetBIOS Name Service (Local) UDP NetBIOS Datagram UDP Service (Local) NetBIOS Session TCP Service (Local) NetBIOS Name UDP Service (Remote) NetBIOS Datagram UDP (Remote) NetBIOS Session TCP Service (Remote) HTTP (Local) TCP HTTPS (Local) TCP HTTP - Epson WorkForce Pro WF-M5399 | Users Guide - Page 213
Access Control: Refuse Access Group policy: • Access Control: Permit Access • Remote Address(Host): Client IP address • Method of Choosing Port: Service Name • Service Name: Select ENPC, SNMP, HTTP (Local), HTTPS (Local), and RAW (Port9100) Receiving Access from Only a Specified Address for Product - Epson WorkForce Pro WF-M5399 | Users Guide - Page 214
Filtering Connecting the Product to an IEEE 802.1X Network Follow the instructions in these sections to connect the product to an IEEE 802.1X Product on a Secure Network Configuring an IEEE 802.1X Network If your product supports IEEE 802.1X, you can use it on a network with authentication provided - Epson WorkForce Pro WF-M5399 | Users Guide - Page 215
Related references IEEE 802.1X Network Settings IEEE 802.1X Network Status Related tasks Configuring a Certificate for an IEEE 802.1X Network IEEE 802.1X Network Settings You can configure these IEEE 802.1X network settings in Web Config. Setting IEEE802.1X (Wired LAN) IEEE802.1X (Wi-Fi) Connection - Epson WorkForce Pro WF-M5399 | Users Guide - Page 216
to an IEEE 802.1X Network Related tasks Configuring an IEEE 802.1X Network Configuring a Certificate for an IEEE 802.1X Network If your product supports IEEE 802.1X, you can configure a certificate for the network using Web Config. 1. Access Web Config and select the Network Security tab. 2. Under - Epson WorkForce Pro WF-M5399 | Users Guide - Page 217
Connecting the Product to an IEEE 802.1X Network Related tasks Printing a Network Status Sheet Using a Digital Certificate Follow the instructions in these sections to configure and use digital certificates using Web Config. About Digital Certification Obtaining and Importing a CA-signed Certificate - Epson WorkForce Pro WF-M5399 | Users Guide - Page 218
About Digital Certification You can configure the following digital certificates for your network using Web Config: CA-signed Certificate You can ensure secure communications using a CA-signed certificate for each security feature. The certificates must be signed by and obtained from a CA ( - Epson WorkForce Pro WF-M5399 | Users Guide - Page 219
10. In the CA Certificate section, click Import. 11. Select the format of the certificate as the Server Certificate setting. 12. Select the certificate import settings as necessary for the format and the source from which you obtained it. 13. Click OK. You see a confirmation message. 14. Click - Epson WorkForce Pro WF-M5399 | Users Guide - Page 220
Related tasks Obtaining and Importing a CA-signed Certificate CSR Import Settings You can configure these settings when importing a CSR in Web Config. Note: The import setting requirements vary by certificate format and how you obtained the certificate. Certificate format PEM/DER format obtained - Epson WorkForce Pro WF-M5399 | Users Guide - Page 221
Setting Private Key Password CA Certificate 1 CA Certificate 2 Description If you obtain a certificate of the PEM/DER format by using a CSR created from a computer, specify a private key file that matches the certificate. If the file format is Certificate with Private Key (PKCS#12), enter the - Epson WorkForce Pro WF-M5399 | Users Guide - Page 222
You see a completion message. 4. Click OK. Parent topic: Using a Digital Certificate Updating a Self-signed Certificate If your product supports the HTTPS server feature, you can update a self-signed certificate using Web Config. 1. Access Web Config and select Network Security, select SSL/TLS, and - Epson WorkForce Pro WF-M5399 | Users Guide - Page 223
the Epson Device Admin help for instructions. To install Epson Device Admin, download the software from the support page at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and follow the on-screen instructions. Parent topic: Administering Your Product - Epson WorkForce Pro WF-M5399 | Users Guide - Page 224
screen at any time. 1. Press the help button. 2. Select Troubleshooting or How To to view instructional images or animations. Parent topic: Solving Problems Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit - Epson WorkForce Pro WF-M5399 | Users Guide - Page 225
your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson topic: Solving Problems Product Status Messages You can often diagnose problems with your . If the error still persists, contact Epson for support. If you see any of the following error codes - Epson WorkForce Pro WF-M5399 | Users Guide - Page 226
for details. Remove the unsupported paper cassettes by reversing the installation instructions. Cannot print because XX is out of order. You can Epson for support. The pickup roller in XX has reached Replace the pickup roller, then reset the roller counter for that the end of its service life. - Epson WorkForce Pro WF-M5399 | Users Guide - Page 227
LCD screen message Recovery mode Update Firmware Condition/solution Contact your product administrator. Parent topic: Solving Problems Related references Paper Jams Inside the Product Paper Source Settings Options Related tasks Loading Paper in the Paper Cassettes and Rear Paper Tray Installing - Epson WorkForce Pro WF-M5399 | Users Guide - Page 228
the other solutions in this guide or try uninstalling and reinstalling your printer software. • If the page prints but the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work - Epson WorkForce Pro WF-M5399 | Users Guide - Page 229
Yes to reset the selected settings. (Select No if you want to cancel the operation.) Parent topic: Solving Problems Solving Setup Problems Check these sections if you have problems while setting up your product. Product Does Not Turn On or Off Noise After Ink Installation Software Installation - Epson WorkForce Pro WF-M5399 | Users Guide - Page 230
product is turned on and any necessary cables are securely connected at both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also make sure your system meets the requirements for your operating system. • Close - Epson WorkForce Pro WF-M5399 | Users Guide - Page 231
Network Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a GHz. See your router documentation or contact your internet service provider for instructions. • Make sure to place your product within contact - Epson WorkForce Pro WF-M5399 | Users Guide - Page 232
internet service provider for instructions. problem. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. • Try restarting your router following the instructions instructions that came with your product to enter your wireless network name manually - Epson WorkForce Pro WF-M5399 | Users Guide - Page 233
new password. See your device documentation for instructions. Parent topic: Solving Network Problems Network Software Cannot Find Product on a 5 GHz. See your router documentation or contact your internet service provider for instructions. • If you have replaced your router, reinstall your product software - Epson WorkForce Pro WF-M5399 | Users Guide - Page 234
contact your internet service provider for instructions. • Check instructions on disabling the Privacy Separator function. Parent topic: Solving Network Problems Parent topic: Solving Network Problems Related concepts Uninstall Your to help determine the cause of the problem. • If you are using TCP/ - Epson WorkForce Pro WF-M5399 | Users Guide - Page 235
Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • Try restarting your router following the instructions in your router documentation. Note: If you are reading these instructions online, you will lose your Internet connection when you restart - Epson WorkForce Pro WF-M5399 | Users Guide - Page 236
If you are using a CA certificate, make sure it is imported to the computer that is accessing the product. Parent topic: Solving Network Security Problems Cannot Update a Certificate or Create a CSR If you cannot update a self-signed certificate or create a CSR for a CA-signed certificate, try these - Epson WorkForce Pro WF-M5399 | Users Guide - Page 237
CA-signed certificate file size is 5KB or less. • Make sure you are entering the correct password. Parent topic: Solving Network Security Problems Deleted a CA-signed Certificate If you accidentally deleted a CA-signed certificate, try these solutions: • If you retained a backup file, import the CA - Epson WorkForce Pro WF-M5399 | Users Guide - Page 238
sure the computer and product are connected, and the certificate file is not corrupted, then import the certificate file again. Parent topic: Solving Network Security Problems 238 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 239
Jams Inside the Product Paper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • If paper does not feed for printing, remove it from the paper tray or cassette. Reload it, then adjust the edge guides. Make sure the paper - Epson WorkForce Pro WF-M5399 | Users Guide - Page 240
Cleaning the Paper Guide Loading Paper in has jammed in the product, follow the on-screen instructions to locate and remove the jammed paper. Take the following the product. Parent topic: Solving Paper Problems Paper Ejection Problems If you have problems with paper ejecting properly, try these - Epson WorkForce Pro WF-M5399 | Users Guide - Page 241
Related tasks Cleaning the Paper Guide Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for - Epson WorkForce Pro WF-M5399 | Users Guide - Page 242
Checker and follow the onscreen instructions to check the connection Manual 2-sided printing may not be available when the printer is accessed over a network or is used as a shared printer. • You can try to clear the problem by updating the product software to the latest version. If the problem - Epson WorkForce Pro WF-M5399 | Users Guide - Page 243
. 6. Click the checkbox for the option that adds the shortcut icon to the taskbar. 7. Click OK to close the open program windows. Parent topic: Solving Problems Printing from a Computer 243 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 244
network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • If you are using the Windows PostScript printer software, try selecting Fast as the Print Quality setting on the Advanced tab - Epson WorkForce Pro WF-M5399 | Users Guide - Page 245
Right-click the EPAUDF01.AUD file and select Delete. 3. Restart your computer and try printing again. Parent topic: Solving Problems Printing from a Computer Related references Windows System Requirements Mac System Requirements Related tasks Selecting Basic Print Settings - Windows Selecting Double - Epson WorkForce Pro WF-M5399 | Users Guide - Page 246
Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Inverted Image Too - Epson WorkForce Pro WF-M5399 | Users Guide - Page 247
into the product. • Load paper in the correct direction and slide the edge guides against the edges of the paper. You can use the preview option in before you print. Parent topic: Solving Page Layout and Content Problems Related references Paper or Media Type Settings - Printing Software Related - Epson WorkForce Pro WF-M5399 | Users Guide - Page 248
the printer properties. Parent topic: Solving Page Layout and Content Problems Incorrect Image Size or Position If your printed image is the paper is positioned correctly for feeding into the printer. • Slide the edge guides against the edges of the paper. • Clean the scanner glass and document - Epson WorkForce Pro WF-M5399 | Users Guide - Page 249
Do not load more than the recommended number of sheets. • Slide the edge guides against the edges of the paper. • Make sure the paper type setting matches at an angle. Parent topic: Solving Page Layout and Content Problems Related references Paper or Media Type Settings - Printing Software Related - Epson WorkForce Pro WF-M5399 | Users Guide - Page 250
print settings are different from those covered in this manual. See the Apple website for details. White or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Parent topic: Solving Problems White or Dark Lines in Printout If you notice white - Epson WorkForce Pro WF-M5399 | Users Guide - Page 251
loaded incorrectly in your product. • Slide the edge guides to the edges of the paper. • Use a support sheet with special paper, or load special paper one . (Turning this setting on will decrease print speed.) • When manually printing 2-sided, make sure the ink is completely dry before loading - Epson WorkForce Pro WF-M5399 | Users Guide - Page 252
base of the product in all directions. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Paper Specifications -sided Printing Settings - Mac Cleaning the Paper Guide Aligning the Print Head Using the Product Control Panel 252 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 253
path. • Clean the paper rollers. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Related references Paper or Media Type Related tasks Removing and Installing Ink Packs Cleaning the Paper Guide Aligning the Print Head Using the Product Control Panel Adjusting - Epson WorkForce Pro WF-M5399 | Users Guide - Page 254
the Print Quality Using the Product Control Panel Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Printing Software - Windows Uninstalling Product Software - Mac Parent - Epson WorkForce Pro WF-M5399 | Users Guide - Page 255
necessary, and click OK. Then follow any on-screen instructions. • Windows (other versions): Click or Start, and re-installing your product software does not solve a problem, contact Epson. Parent topic: Uninstall Your Product support website to uninstall your product software as described here. 255 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 256
support options. Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting - Epson WorkForce Pro WF-M5399 | Users Guide - Page 257
product, contact Epson. Epson provides these technical support services: Internet Support Visit Epson's support website at latin.epson.com/support for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions - Epson WorkForce Pro WF-M5399 | Users Guide - Page 258
Country Argentina Bolivia* Brazil Chile Colombia Costa Rica Dominican Republic* Ecuador* El Salvador* Guatemala* Mexico Nicaragua* Panama* Paraguay Peru Uruguay Venezuela Telephone (54 11) 5167-0300 0800-288-37766 800-100-116 0800-007-5000 (56 2) 2484-3400 Bogota: (57 1) 602-4751 Other cities: 01- - Epson WorkForce Pro WF-M5399 | Users Guide - Page 259
Purchase Supplies and Accessories You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office. Parent topic: Solving Problems 259 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 260
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows - Epson WorkForce Pro WF-M5399 | Users Guide - Page 261
Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America), select your product, and select Downloads. Parent topic: Technical Specifications Mac System - Epson WorkForce Pro WF-M5399 | Users Guide - Page 262
inches (203 × 254 mm) 16:9 wide (4 × 7.1 inches [102 × 181 mm]) Half Letter (5.5 × 8.5 inches [140 × 216 mm]) Plain paper Weight Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Plain paper: 17 lb - Epson WorkForce Pro WF-M5399 | Users Guide - Page 263
Related references Compatible Epson Papers Printable Area Specifications Single sheets 1 Top/bottom/right/left: 0.12 inch (3 mm) minimum 2 Reduced print quality area/top: 1.85 inches (47 mm) minimum 3 Reduced print quality area/bottom: 1.77 inches (45 mm) minimum 263 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 264
Envelopes 1 Left/right: 0.12 inch (3 mm) minimum 2 Top/bottom: 0.12 inch (3 mm) minimum 3 Reduced print quality area/left: 0.71 inch (18 mm) minimum 4 Reduced print quality area/right: 1.85 inches (47 mm) minimum Parent topic: Technical Specifications Ink Pack Specifications Note: Your printer is - Epson WorkForce Pro WF-M5399 | Users Guide - Page 265
Ink pack life Temperature Opened package: 2 years Unopened package: do not use if the date on the package has expired Storage: -22 to 104 °F (-30 to 40 °C) 1 month at 104 °F (40 °C) Ink may freeze at 32 °F (0 °C) or lower. Ink thaws and is usable after 5 hours at 77 °F (25 °C) Parent topic: - Epson WorkForce Pro WF-M5399 | Users Guide - Page 266
Weight 33.1 lb (18.7 kg) (without ink packs or power cord) With one optional paper cassette installed: 43.0 lb (19.5 kg) With two optional paper cassettes installed: 52.9 lb (24.0 kg) With three optional paper cassettes installed: 62.8 lb (28.5 kg) Parent topic: Technical Specifications - Epson WorkForce Pro WF-M5399 | Users Guide - Page 267
Specifications Network Interface Specifications Wi-Fi (U.S. and Canada) Standard Security IEEE 802.11a/b/g/n*1/ac/k/r/v WPA2-PSK (AES); complies with WPA2 standards with support for WPA/WPA2 Personal WPA3-SAE (AES) WPA2/WPA-3-Enterprise WEP (64/128 bit) Frequency band Note: Wi-Fi Direct only - Epson WorkForce Pro WF-M5399 | Users Guide - Page 268
mode is available even if you connect the product to an Ethernet network. Wi-Fi Direct is not supported on IEEE 802.11b. IEEE 802.11 b/g/n*1/k/r/v WPA2-PSK (AES); complies with WPA2 standards with support for WPA/WPA2 Personal WPA3-SAE (AES) WPA2/WPA-3-Enterprise WEP (64/128 bit) Note: Wi-Fi - Epson WorkForce Pro WF-M5399 | Users Guide - Page 269
Note: Wi-Fi Direct Simple AP mode is available even if you connect the product to an Ethernet network. Wi-Fi Direct is not supported on IEEE 802.11b. *1: Only available for the HT20 Ethernet Standard Communication mode Connector IEEE802.3i (10BASE-T)* IEEE802.3u (100BASE-TX) IEEE802.3ab (1000BASE - Epson WorkForce Pro WF-M5399 | Users Guide - Page 270
must accept any interference received, including interference that may cause undesired operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna - Epson WorkForce Pro WF-M5399 | Users Guide - Page 271
product, read and follow these safety instructions. General Printer Safety Instructions Wireless Connection Safety Instructions LCD Screen Safety Instructions Parent topic: Notices General Printer Safety Instructions • Be sure to follow all warnings and instructions marked on the printer. • Use only - Epson WorkForce Pro WF-M5399 | Users Guide - Page 272
that contain flammable gases inside or around the printer. Doing so may cause fire. • Except as specifically explained in your documentation, do not attempt to service the printer yourself. 272 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 273
servicing to qualified service Parent topic: Important Safety Instructions LCD Screen Safety Instructions • Use only a dry immediately with water. If discomfort or vision problems remain after a thorough flushing, see remove the broken pieces; contact Epson for support. • Do not subject your product - Epson WorkForce Pro WF-M5399 | Users Guide - Page 274
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular - Epson WorkForce Pro WF-M5399 | Users Guide - Page 275
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation, ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent - Epson WorkForce Pro WF-M5399 | Users Guide - Page 276
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration on - Epson WorkForce Pro WF-M5399 | Users Guide - Page 277
to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding individual - Epson WorkForce Pro WF-M5399 | Users Guide - Page 278
this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. 278 - Epson WorkForce Pro WF-M5399 | Users Guide - Page 279
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko - Epson WorkForce Pro WF-M5399 | Users Guide - Page 280
certain circumstances, those circumstances may not be as broad as some people assume. Contact your legal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of
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WF-M5399 User's Guide