Foscam FI9803EP USER MANUAL

Foscam FI9803EP Manual

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  • Foscam FI9803EP | USER MANUAL - Page 1
    V1.1 User Manual Model: FI9803EP Outdoor HD PoE IP Camera
  • Foscam FI9803EP | USER MANUAL - Page 2
    www.foscam.us Table of Contents Security Warning...3 1 Overviews...3 1.1 Key Features...3 1.2 PoE (Power over Ethernet)...4 1.3 Read Before Use Configuration...33 4.4.2 DDNS...35 4.4.3 UPnP...38 4.4.4 Port...39 4.4.5 Mail Settings...40 Foscam Digital Technologies LLC 1 Telephone: 1-800-930-0949
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    52 4.7.3 Local Alarm Location...53 4.7.4 Record Schedule...53 4.7.5 SD Card Management...54 4.8 Firewall...55 4.9 System...56 4.9.1 Back-up& Restore...56 4.9.2 System Upgrade...56 4.9.3 Patch Installation...58 4.9.4 Factory Reset...58 4.9.5 Reboot...59 5 Playback...59 6 Appendix...61 6.1 Frequently
  • Foscam FI9803EP | USER MANUAL - Page 4
    firmware for Foscam cameras utilizes protection against various types of online hacking, cracking, and unauthorized access. Doing so will make your device more secure, may add features, and will contain bug fixes to make your device work faster. 1 Overviews FOSCAM FI9803EP is an integrated PoE
  • Foscam FI9803EP | USER MANUAL - Page 5
    below. Before the Network Camera is installed, please carefully read and follow the instructions in the Quick Installation Guide to avoid damage due to faulty assembly and installation. This also ensures the product is used properly as intended. Foscam Digital Technologies LLC 4 Telephone: 1-800
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    bracket×1 ● Security Warning Card × 1 www.foscam.us ● Network Cable×1 ● CD×1 ●Quick Installation Guide ×1 1.5 Physical Description Front Panel 1 2 3 1 Infrared Lamp Array 2 LENS: CMOS sensor with fixed focus lens 3 Induction IC Figure 1.1 Interface Foscam Digital Technologies LLC 5 Telephone
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    labels , it may be a clone. Cloned Foscam cameras can not use original firmware and are not eligible for warranty or technical services. SD Card The record files of the IPC can be stored in the SD Card. You need open the IP Camera, then plug the SD card into SD card slot inside the IP Camera. When
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    DDNS service settings for remote access. When you have finished connecting the camera using the LAN IP address and port forwarding, you can access the camera directly from the Internet using the WAN IP address and port number. How to Obtain the WAN IP address from a public website Foscam Digital
  • Foscam FI9803EP | USER MANUAL - Page 9
    port (HTTP port ) forwarding manually. If your router has a Virtual Server, it can do port forwarding. Add the camera's LAN IP and port which you had set earlier to your router's port forwarding screen, then uncheck the Obtain IP DHCP. Foscam Digital Technologies LLC 8 Telephone: 1-800-930-0949
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    www.foscam.us IP Address: Set this in the same subnet as your computer , or keep content in the Manufacture's DDNS column is the domain name of your camera. Figure 2.6 3. You can see the port of your camera here. If you want to set Remote Access for several cameras on the same network, you will
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    Enabled. Figure 2.8  If there is no UPnP function in your router： You need to manually add port forwarding, refer to the following steps. You need go to the "Forwarding > Virtual Servers" panel for setup. Click Add New. Figure 2.9 Foscam Digital Technologies LLC 10 Telephone: 1-800-930-0949
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    www.foscam.us Input the port and IP address of your camera and click Save. Figure 2.10 Here you have finished the Port Forwarding setup. Figure 2.11 5. Now you can access your IP camera by https://domain name: HTTPS port via the Internet. 2.3 Using the VLC player This camera supports RTSP
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    www.foscam.us Here I can enter one of the following URLs in the VLC. 1) rtsp://admin:[email protected]:88/videoMain 2) rtsp:// you may need to enter the user name and password again. Click OK and you can see the real-time preview. Foscam Digital Technologies LLC 12 Telephone: 1-800-930-0949
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    www.foscam.us Figure 2.14 Figure 2.15 If you cannot play the video in the VLC player, please check the port mapping. You can read Quick Installation Guide about How to configure port forwarding. NOTE: If you modify the camera's username or password, you had better reboot the camera, or else the new
  • Foscam FI9803EP | USER MANUAL - Page 15
    is admin with no password, please reset the password at first using and prevent unauthorized users login the camera . Section2 Stream The camera supports two stream modes: Main stream and and password to login the camera in the future. Foscam Digital Technologies LLC 14 Telephone: 1-800-930-0949
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    www.foscam.us Figure 3.2 After logging in for the first time, you will go to "Setup Wizard"automatically. Here you can give name for your camera. Figure 3.4 System Time: Select the time zone you need to set the date, time,format, etc. Foscam Digital Technologies LLC 15 Telephone: 1-800-930-0949
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    automatically or set the IP address according to your needs. Figure 3.6 NOTE: It needs about 1 minute to connect the camera to your router. 3.2 Surveillance Window 1 Foscam Digital Technologies LLC 16 Telephone: 1-800-930-0949
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    Panel and do advanced settings. Section2 Multi-Device Window The firmware inside the camera supports up to maximum of 9 cameras being monitoring at the same time. You can add other cameras in multi-camera panel (read chapter 4.3.4). Foscam Digital Technologies LLC 17 Telephone: 1-800-930-0949
  • Foscam FI9803EP | USER MANUAL - Page 19
    with the network bandwidth. When the bandwidth is very narrow, and bit rate is large, that will lead to video cannot play well. You can reset the stream type on Settings-> Video-> Settings panel. Foscam Digital Technologies LLC 18 Telephone: 1-800-930-0949
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    Section4 IR LED Lights www.foscam.us Click Infra led and there are three modes to adjust the infrared led: Auto, Manual and Schedule. Auto: Select it and the camera will adjust the infra led (on or off) automatically. Manual: Select it and turn off the infra led manually. Schedule: Select it and
  • Foscam FI9803EP | USER MANUAL - Page 21
    www.foscam.us 4----- Record: Click the icon and the camera start recording, you can see a green dot in the live . Sometimes there is a black border around the video , please select Keep ration to get a better visual quality . Foscam Digital Technologies LLC 20 Telephone: 1-800-930-0949
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    live view back to original size. Figure 3.11 NOTE: 1 This camera don't support Pan/Tilt function, so here cannot allow to use Screen PTZ. 2 For Mac OS, the plugin cannot support Onscreen Mouse function, so you cannot allow to use it. Foscam Digital Technologies LLC 21 Telephone: 1-800-930-0949
  • Foscam FI9803EP | USER MANUAL - Page 23
    www.foscam.us 4 Advanced Camera Settings Click the button "Settings", goes to Administrator Control Panel to make advanced camera settings. example Device ID is 008414350787, the same MAC ID sticker is found at the bottom of the camera. Foscam Digital Technologies LLC 22 Telephone: 1-800-930-0949
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    www.foscam.us Camera Time: The system time of the device. Click Basic Settings and go to Camera Time panel and adjust the time. System Firmware Version: Display the System Firmware version of your camera. Application Firmware Version: Display the application firmware version of your camera. Plug-In
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    www.foscam.us Click the page number and go to the corresponding page to see more logs Fill in one page . Figure 4.6 4.3.2 Camera Time This section allows you to configure the settings of the internal system clocks for your camera. Foscam Digital Technologies LLC 24 Telephone: 1-800-930-0949
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    the date and time of the Network Camera with your computer. Manually: The administrator can enter the date and time manually. Please select the date and time format. use DST: Select user accounts are admin with a blank password. Foscam Digital Technologies LLC 25 Telephone: 1-800-930-0949
  • Foscam FI9803EP | USER MANUAL - Page 27
    www.foscam.us Figure 4.8 How to change the password? Firstly, select the account which you want to change the password, then select and privilege, last click Add to take effect. You can see the new added account on the Account list. Foscam Digital Technologies LLC 26 Telephone: 1-800-930-0949
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    www.foscam.us Figure 4.10 Figure 4.11 Delete: Select the account which you want to delete, then click Delete button want to change the username, then select "Change username", enter the new password, lastly click modify to take effect. Foscam Digital Technologies LLC 27 Telephone: 1-800-930-0949
  • Foscam FI9803EP | USER MANUAL - Page 29
    port such as 81, 82, 83, 84, 85, 86, 87, 88 to the cameras if there is 8 cams installed. The firmware within the camera can support a maximum of 9 devices monitoring all at the same time. This page you can both add FOSCAM MJPEG and
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    www.foscam.us 1 Click it, camera model, alias, host and HTTP Port will be filled in the following boxes automatically 3 Click Add to take effect Figure 4.13 2 Enter the User name and password of the 2nd camera
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    www.foscam.us Back to Surveillance Windows, and click Four Windows option, you will see four cameras you added. Figure (Read How to configure DDNS settings in chapter 4.4.4) Login to the first camera using a DDNS domain name and port. Foscam Digital Technologies LLC 30 Telephone: 1-800-930-0949
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    Settings. Choose The 2nd Device. Fill in the 2nd camera's name, DDNS domain name, port number. Enter user name and password and then choose Add. 1----- The camera model: MJ or H264. 2----- The 2nd camera's name Foscam Digital Technologies LLC Telephone: 1-800-930-0949 5 Figure 4.18 1 2 3 4 31
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    www.foscam.us 3----- Fill in the 2nd camera's DDNS host not LAN IP 4 ---- Enter the 2nd camera's user name . When you are away from home, you can use the first camera's DDNS domain name and port to view all the cameras via internet. Foscam Digital Technologies LLC 32 Telephone: 1-800-930-0949
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    www.foscam.us Figure 4.20 4.4 Network This section will allow you to configure your camera's IP, PPOE, DDNS, UPnP, Port, Mail Settings and FTP Settings. 4.4.1 IP Configuration If you want to set a static IP for the camera, please go to IP Configuration page. Keep the
  • Foscam FI9803EP | USER MANUAL - Page 35
    www.foscam.us and DNS server, you can check your computer's local area connection as follows: Control PanelNetwork ConnectionsLocal Area Connections  Choose SupportDetails. Figure 4.22 Set the same Subnet Mask and gateway of the camera with your PC . There are two DNS servers . You can set any
  • Foscam FI9803EP | USER MANUAL - Page 36
    also use the third party domain name. FOSCAM domain name Here take test09.myfoscam.org for + HTTP Port to access the camera via internet. Take hostname test09.myfoscam.org and HTTP Port no. here click this button and start Manufacturer's DDNS Service. Third Party Domain Name Settings User can also
  • Foscam FI9803EP | USER MANUAL - Page 37
    www.foscam.us Click here to register Figure 4.25 Please register an account step by step according to instructions on www.no-ip.com After registration, please login your email which used to register. You will receive an email from website, please click the
  • Foscam FI9803EP | USER MANUAL - Page 38
    . NOTE: If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party DDNS and the Foscam Domain Name cannot work at the same time, the last time you configured will take effect. ② Do port forwarding within the router Example: The camera's LAN IP address is
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    .no-ip.info:2000 4.4.3 UPnP Figure 4.29 The default UPnP status is closed. You can enable UPnP, then the camera's software will be configured for port forwarding. Back to the "Device Status" panel, you can see the UPnP status: Foscam Digital Technologies LLC 38 Telephone: 1-800-930-0949
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    .foscam.us Figure 4.30 The camera's software will be configured for port forwarding. There may be issues with your routers security settings, and sometimes may error. We recommend you configure port forwarding manually on your router . 4.4.4 Port This camera supports HTTP Port / HTTPS Port / ONVIF
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    Figure 4.34 NOTE: If the camera cannot be accessed, please make sure the port forwarding is succeed. HTTPS port: The default port is 443. You can use the url to access the camera: https:// IP + HTTPS port. ONVIF port: By default, the ONVIF port is set to 888. Also, they can be assigned with another
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    STARTTLS and SMTP Port must be set to 465 or 25 or 587, which port you choose should support SMTP, you can set 4 receivers 5-----Save Click Save to take effect 6-----Test Click Test to see if Mail has been successfully configured. Click Test to see if Mail has been successfully configured. Foscam
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    .foscam.us Test result Figure 4.36 If the test success, you can see the Success behind the Test, at the same time the receivers will receive a test mail. If the test fails with one of the following errors after clicking Test, verify that the information you entered is correct and again select Test
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    program must change the server connection port accordingly. FTP Mode: Here supports two modes: PORT and PASV. Username/password: The FTP account and password. Click Save to take effect. Click Test to see if FTP has been successfully configured. Foscam Digital Technologies LLC 43 Telephone: 1-800
  • Foscam FI9803EP | USER MANUAL - Page 45
    of the camera at "Settings-->Network-->P2P." Figure 4.39 Search and install Foscam Viewer on Google Play and App Store for for Android and iOS devices iOS APP or Android APP, see the iOS App User Manual or Android App User Manual. 4.5 Video This section allows you to configure Video stream settings
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    www.foscam.us Figure 4.40 Stream type: There are four types to identify different streams you have set. Resolution: The camera supports multiple types, larger too, and it will take up more bandwidth. (Different models support different specific types. ) Bit rate: Generally speaking, the larger the
  • Foscam FI9803EP | USER MANUAL - Page 47
    www.foscam.us Figure 4.42 Allow On Screen Display Mask: There are two options: Yes or NO. Select yes and draw a mask Save to take effect. Back to the surveillance window, you can see the mask area as the following picture: Figure 4.44 Foscam Digital Technologies LLC 46 Telephone: 1-800-930-0949
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    www.foscam.us 4.5.4 Snapshot Settings On this page you can set the snapshot pictures' image quality and the storage path. Figure 4.45 the Schedule on the Live Video window, At these schedule time, the IR LED lights will be turned off. Foscam Digital Technologies LLC 47 Telephone: 1-800-930-0949
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    www.foscam.us Figure 4.46 4.5.6 Lens Distortion Correction On this page you can set the distortion the Select The Distortion Correction Parameter to calibration images. 4.6 Alarm IP Camera supports Motion Detection Alarm, when the motion has been detected, it will send emails or upload images to FTP
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    www.foscam.us Figure 4.48 To enable motion detection, follow the steps below: 1 Enable Motion detection 2 Sensitivity---- It supports five modes: Lowest, Lower, Low, Medium and High. The higher the sensitivity, the camera will be more easily alarmed. Select one motion sensitivity. 3 Trigger
  • Foscam FI9803EP | USER MANUAL - Page 51
    www.foscam.us C Take Snapshot If you select this checkbox, when the motion has been detected, the camera will snap the live will see all time range turn red. When something moving in the detection area at anytime, the camera will alarm. Foscam Digital Technologies LLC 50 Telephone: 1-800-930-0949
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    Click this button and select all time range www.foscam.us Figure 4.51 ② Specify an alarm schedule Click the week day words, the corresponding column mouse and drag it on the time boxes, you can select the serial area. Figure 4.53 Foscam Digital Technologies LLC 51 Telephone: 1-800-930-0949
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    "SD card" : The video will be saved in SD card. Make sure the camera has been inserted the SD card. On this page, you can see the available space of the SD card. Check "FTP" : The video will be saved in FTP. Please refer to "FTP settings." Local Recording Location: For Windows OS, the manual
  • Foscam FI9803EP | USER MANUAL - Page 54
    www.foscam.us Figure 4.55 4.7.3 Local Alarm Location On this page you can enable local alarm record, and select the local alarm record time. Figure 4.56 4.7.4 Record Schedule On the page you can configure the schedule record.  When the parameter Recording Location is set SD Card on the Storage
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    www.foscam.us Figure 4.58 Click Save button to take effect. 4.7.5 SD Card Management FI9803EP supports SD Card Slot. The SD card Slot inside the camera, if you want to install or remove the SD card, you need to open the camera. When you plug in the SD card during the camera work process, please
  • Foscam FI9803EP | USER MANUAL - Page 56
    www.foscam.us Figure 4.60 The default storage path of alarm record files is SD card, when the available size of SD card is less than 256M, the old record files will be deleted automatically. 4.8 Firewall This section explains how to control the access permission by checking the
  • Foscam FI9803EP | USER MANUAL - Page 57
    www.foscam.us 4.9 System In this panel, you can back up/restore your camera settings, upgrade the firmware to the latest version, "Download the latest firmware", you will see the following screen. And click "save" to save the firmware on your computer locally. Figure 4.63 Your current firmware
  • Foscam FI9803EP | USER MANUAL - Page 58
    Double click the IP Camera Tool shot icon , select the Camera IP that you want to upgrade the firmware. Then select Upgrade Firmware and enter the username and password, choose the firmware file, and upgrade. Figure 4.65 Figure 4.66 Foscam Digital Technologies LLC 57 Telephone: 1-800-930-0949
  • Foscam FI9803EP | USER MANUAL - Page 59
    . If not, please download the firmware again until the sizes are Firmware. 5) Never shut down the power of the camera during upgrade until the IP camera restart and get connected. 6) After upgrade successfully, please clear the cache of browser, uninstall the old plugin and re-install it, then reset
  • Foscam FI9803EP | USER MANUAL - Page 60
    files stored in the SD card. 1 2 3 Section 1 Define the Record files time and Type : The storage path of record files : Here supports three types: current day, current month and All records. Another way, select the time on the time&date manually. Foscam Digital Technologies LLC 59 Telephone
  • Foscam FI9803EP | USER MANUAL - Page 61
    www.foscam.us All records. : The type of records files, Here supports two typs: Normal record, Alarm record and : Click this button to search double click left mouse to exit full screen. NOTE：FI9818W does not support this function. Foscam Digital Technologies LLC 60 Telephone: 1-800-930-0949
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    www.foscam.us 6 Appendix 6.1 Frequently Asked Questions 6.1.1 Install the ActiveX of Firefox browser, Google Chrome and IE Chrome. Figure 6.1 Figure 6.2 Foscam Digital Technologies LLC 61 Telephone: 1-800-930-0949
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    www.foscam.us Figure 6.3 Figure 6.4 Foscam Digital Technologies LLC 62 Telephone: 1-800-930-0949
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    www.foscam.us Figure 6.5 Figure 6.6 Foscam Digital Technologies LLC 63 Telephone: 1-800-930-0949
  • Foscam FI9803EP | USER MANUAL - Page 65
    www.foscam.us 6.1.2 Uninstall the ActiveX of Firefox browser, Google Chrome and IE Chrome. Figure 6.7 Figure 6.8 Foscam Digital Technologies LLC 64 Telephone: 1-800-930-0949
  • Foscam FI9803EP | USER MANUAL - Page 66
    The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn't installed correctly you will see no video image. You can resolve this problem by this way: Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE browser
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    1 ActiveX controller is not installed correctly 2 The port which camera used is blocked by Firewall or Anti-virus software. Please change another port number and try again. 3 Port forwarding is not successful. Check these settings and make sure they are correct. Foscam Digital Technologies LLC 66
  • Foscam FI9803EP | USER MANUAL - Page 68
    port forwarding manually in your router. 6.2 Default Parameters Default network Parameters IP address: obtain dynamically Subnet mask: obtain dynamically Gateway: obtain dynamically DDNS: Embedded FOSCAM DDNS Service Night visibility Ethernet Remote Access PoE FI9803EP High Definition Color CMOS
  • Foscam FI9803EP | USER MANUAL - Page 69
    Alarm via E-Mail, upload alarm snapshot to FTP Privacy Block Set privacy area manually User Accounts Three levels user role Firewall Supports IP Filtering Storage SD card and local storage Reset Reset button is available Power Supply DC 12V/1.0A Power Consumption 4.2 Watts (Max
  • Foscam FI9803EP | USER MANUAL - Page 70
    experience some issues or have questions that this User's Guide has not answered. Please contact support via e-mail at [email protected]. You can also reach technical support at 1-800-930-0949 by following the automated instructions. Foscam Digital Technologies LLC 69 Telephone: 1-800-930-0949
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V1.1
User
User
Manual
Manual
Model: FI9803EP
Outdoor HD PoE IP Camera