Foscam FI9831P USER MANUAL

Foscam FI9831P Manual

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  • Foscam FI9831P | USER MANUAL - Page 1
    User Manual Model: FI9831P Indoor HD Pan/Tilt Wireless IP Camera with P2P （For Windows & Mac OS）
  • Foscam FI9831P | USER MANUAL - Page 2
    to the server...16 3 Surveillance Software GUI...16 3.1 Login Window...17 3.2 Modify the Username and Password...18 3.3 Surveillance Window...18 4 Questions...70 7.2 Default Parameters...84 7.3 Specifications...84 7.4 CE & FCC...85 8 OBTAINING TECHNICAL SUPPORT...86 Foscam Digital Technologies LLC
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    special characters. The more complex the username and password, the harder it will be to guess by an unauthorized user. You should update your camera regularly at http://www.foscam.us/firmware.html. Make sure your camera has the latest firmware installed for your specific camera model. The latest
  • Foscam FI9831P | USER MANUAL - Page 4
    snapshot  Supports dual-stream  Supports SD Card to 32G  Supports IR-Cut and the filter change automatically  Embedded FOSCAM DDNS(dynamic domain name service) Service  Supports two-way audio / remote viewing & record from anywhere anytime  Multi-level users management with password protection
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    1.4 Physical Description Front Panel www.foscam.us Figure 1.1 1.Speaker: Built-in speaker 2.LENS: Fixed focus lens 3.Infrared LED: 8.Audio Input 2.Power 3.Network light 7.Audio Output 6. SD Card Slot 4.Power 5.WPS Figure 1.3 Foscam Digital Technologies LLC 3 Telephone: 1-800-930-0949
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    very fast 6. SD card Slot: Supports up to 32GB SD card for storing Reset Button: Push and hold for more than 5 seconds to set the camera to factory default 3.Product Label: There are MAC address, UID, DDNS URL, default username and password Foscam Digital Technologies LLC 4 Telephone: 1-800-930-0949
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    players. 2.1 Access the Camera in LAN This camera support HTTP and HTTPS protocols, so here will allow you default Https port no. is 443. You can use the url to access the camera: https:// LAN IP + HTTPS port. Go to Settings - Network - Port panel , you can see and change the https port NO. Foscam
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    www.foscam.us Figure 2.2 HTTPS(Hypertext Transfer Protocol over Secure Socket Layer) is a safe way to access your camera Options. Next, click the Security tab, then click the Trusted sites button.Finally ,click the Confirm button. Foscam Digital Technologies LLC 6 Telephone: 1-800-930-0949
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    www.foscam.us Figure 2.4 For Firefox, you can add the trusted as the following way: Tools --- Options ---- Advanced --- View Certificates --- Servers Figure 2.5 Foscam Digital Technologies LLC 7 Telephone: 1-800-930-0949
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    Click View Certificates, and go to Servers option. www.foscam.us Go to Add Exception panel. Figure 2.6 Figure 2.7 Foscam Digital Technologies LLC 8 Telephone: 1-800-930-0949
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    reads "UPnP Successful" on the Device Status page. Do port (HTTP port and Media port) forwarding manually. (See Figure 2.11 for further details) If your router has a Virtual Server, it can do IP address and you need to set DDNS service Foscam Digital Technologies LLC 9 Telephone: 1-800-930-0949
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    to view it remotely. 2.2.2 Dynamic IP Addresses www.foscam.us DDNS is a service that allows your IP Camera, especially when assigned with 25, 21,10000.Here you can set the port no. between 1 and 65535. Change the default http NO.88 to another one. How to assign a different HTTP Port No. and fixed
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    www.foscam.us Figure 2.10 Step 2: Enter the username and password of the Administrator (default username is admin with a blank password), and click important that a static LAN IP address is set, or you may have problems later with remote access and seeing the camera remotely if the camera loses
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    , then push OK or Submit to save your settings: Figure 2.12 First method : Use the embedded DDNS to access the camera via the Internet Each Foscam camera has an embedded unique DDNS domain name, the format of this domain name is xxxxxx.myfoscam.org. On the bottom of the camera, you
  • Foscam FI9831P | USER MANUAL - Page 15
    ) to create a free hostname. Step 2 DO DDNS Service Settings within the Camera Please set DDNS Settings within the camera by hostname, a user name and password you've got from www.no-ip.com Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example. Firstly, goes to option of
  • Foscam FI9831P | USER MANUAL - Page 16
    For example: IP: 192.168.1.11 HTTP Port number: 88 User name: admin Password: 123 www.foscam.us Here I can enter one of the following URLs in the VLC. 1) rtsp:// Open Network Stream option, then enter the URL into VLC. Figure 2.14 Foscam Digital Technologies LLC 14 Telephone: 1-800-930-0949
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    www.foscam.us Figure 2.15 Sometimes you may need to enter the user name and password again. Click OK and you can see the real-time preview. Figure 2.16 Foscam Digital Technologies LLC 15 Telephone: 1-800-930-0949
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    password cannot take effect when you enter the authentication in the VLC. 2.4 IP camera connection to the server Device supports ONVIF 2.2.1 protocol,You can easily access the NVR with ONVIF or server with ONVIF. 3 Surveillance Software GUI Please refer to the Quick Installation Guide if you install
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    Enter the User name and password The default administrator username is admin with a blank password, please reset the password at first using and prevent unauthorized users login the camera (read chapter 3.2.4 about how to change). Section2 Stream The camera supports two stream modes: Main stream
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    3.2 Modify the Username and Password www.foscam.us When you log in for the first time, it will come to the operating of modify the username and password automatically. Figure 3.2 Enter the New Username, New password and Confirm the password. Click Modify button, you will see the login page again.
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    buttons : FOSCAM LOGO : Path files stored in the Section 2 Multi-Device Window The firmware inside the camera supports up to maximum of 9 cameras being monitoring at USA, Canada) 3) Outdoor------Outdoor surveillance Stream The default Stream supports four modes: 0/720P/30fps/4M, 1/VGA/25fps/2M
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    . : The number is used to identify the stream type. www.foscam.us 2) 960P/720P/ VGA/QVGA There are four resolutions, the bit rate is large, that will lead to video can not play well. You can reset the stream type on "Settings-> Video-> Video Settings" panel. Figure 3.8 After changing, please
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    Right control button 7----- Down-Left control button 8----- Down-Right control button The default cruise tracks have two types: Vertical and Horizontal. Vertical: The camera will one track in the track dropdown list Foscam Digital Technologies LLC Telephone: 1-800-930-0949 Select one of these. 21
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    foscam.us Secondly: Click Start cruise button, the camera will cruise following the predefined path. Thirdly: Click stop button and finish cruising. Preset settings IPCAM supports 16 preset positions, which is considered enough for DIY home & small business surveillance market The default to reset
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    led lights schedule time, please go to Settings Video www.foscam.us IR LED Schedule page. Section 7 Image quality you can see a green dot in the live window. Click again and stop recording. The default storage path is C:\IPCamRecord. You can change the storage path: Go to Settings- >Record->
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    www.foscam.us Onscreen Mouse Control Right click the mouse and you can adjust the screen ration, full screen and Zoom up. original size. Figure 3.10 When you select the Full Screen, then click right mouse, there is a Screen PTZ button. Foscam Digital Technologies LLC 24 Telephone: 1-800-930-0949
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    double click right mouse and cancel the function. NOTE: For Mac OS, the plugin cannot support Onscreen Mouse Control, so you cannot allow to use it. 4 Advanced Camera Settings Click will show you various information about your camera. Foscam Digital Technologies LLC 25 Telephone: 1-800-930-0949
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    Device Information www.foscam.us Figure 4.1 Camera Model: The camera model NO. Camera Name: The Device Name is a unique name that you can give to your device to help you identify it. Click Basic Settings and go to Camera name panel where you can change your camera name. The default device name
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    www.foscam.us Figure 4.2 4.1.3 Session status Session status will display who and which IP is visiting the camera now. Figure 4.3 4.1.4 Log The log record shows who and which IP address accessed or logout the camera. Foscam Digital Technologies LLC 27 Telephone: 1-800-930-0949
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    www.foscam.us Figure 4.4 Reboot the camera and clear the log records. 4.2 Basic Settings This section allows you to configure your camera's Name, Time, Mail, User account and Multi-Device. 4.2.1 Camera Name Default alias is anonymous. You can define a name for your camera here such as apple. Click
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    User Accounts Here you can create users and set privilege, visitor, operator or administrator. The default user account is admin, with a blank password. You can enter the users accounts of visitor 、 operator and administrator Manually. Foscam Digital Technologies LLC 29 Telephone: 1-800-930-0949
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    www.foscam.us Figure 4.7 How to change the password? Firstly, select the account which you want to change the password, then select "Change password", enter the old password and the new password, lastly click modify to take effect.. Figure 4.8 How to add account ? Select one blank column, then
  • Foscam FI9831P | USER MANUAL - Page 33
    . NOTE: The default admin account cannot be deleted, but you can add other administrator users. How to change the username ? Firstly, select the account which you want to change the username, then select "Change username", enter the new password, lastly click modify to take effect. Foscam Digital
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    is 8 cams installed. The firmware within the camera can support a maximum of 9 devices monitoring all at the same time. This page you can both add FOSCAM MJPEG and H. 1st Device is the default one. You can add more cameras in the list in LAN for monitoring. The camera's software supports up to 9 IP
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    you which series the camera belongs to. Figure 4.13 Back to Surveillance Windows, and click Four Windows option, you will see four cameras you added. Foscam Digital Technologies LLC 33 Telephone: 1-800-930-0949
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    www.foscam.us Figure 4.14 Figure 4.15 Add cameras in WAN If you want to view all cameras via the internet(remote . (Read How to configure DDNS settings in chapter 4.3.4) Login to the first camera using a DDNS domain name and port. Foscam Digital Technologies LLC 34 Telephone: 1-800-930-0949
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    host not LAN IP NOTE: The MJ series have the same HTTP Port NO. and Media Port NO. 4 ---- Enter the 2nd camera's user name and password 5---- Click Add button and to take effect Foscam Digital Technologies LLC 35 Telephone: 1-800-930-0949
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    www.foscam.us NOTE: Here the Host must be entered as the second camera's DDNS domain name, not its LAN IP. Figure 4.18 home, you can use the first camera's DDNS domain name and port to view all the cameras via internet. Figure 4.19 Foscam Digital Technologies LLC 36 Telephone: 1-800-930-0949
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    4.3 Network www.foscam.us This section will allow you to configure your camera's IP, PPPoE, DDNS, Wireless local area connection as follows: Control Panel  Network Connections Local Area Connections Choose Support  Details. Foscam Digital Technologies LLC 37 Telephone: 1-800-930-0949
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    of them. Same with gateway is also OK. Figure 4.22 If you don't know the DNS server, you can use the same settings as the Default Gateway. Foscam Digital Technologies LLC 38 Telephone: 1-800-930-0949
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    the encryption, will be filled into the relevant fields automatically. You will only need to fill in the password of your network. Make sure that the SSID, Encryption and the password you filled in are exactly the same for your router. Foscam Digital Technologies LLC 39 Telephone: 1-800-930-0949
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    www.foscam.us 2 Enter the password of your router. Figure 4.24 1 Click the SSID of your router and the relevant PPPoE If you are using a PPPoE connection, enable it and enter the User Name and Password for your PPPoE account. Foscam Digital Technologies LLC 40 Telephone: 1-800-930-0949
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    you can directly use the domain name, you can also use the third party domain name. FOSCAM domain name Here take test09.myfoscam.org for example. Go to option of DDNS on the here click this button and start Manufacturer's DDNS Service. Foscam Digital Technologies LLC 41 Telephone: 1-800-930-0949
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    User can also use third part DDNS, such as www.no-ip.com. ,www. 3322.com Here take www.no-ip.com for example: www.foscam.us ① Step 1, Go to the website www.no-ip.com to create a free hostname Firstly: Login on www.no-ip.com and click No-IP
  • Foscam FI9831P | USER MANUAL - Page 45
    as indicated in email. Secondly: Login the link with the registered username and password to create your domain name. Figure 4.29 Figure 4.30 Please create the domain name step by step according to instructions on www.no-ip.com Foscam Digital Technologies LLC 43 Telephone: 1-800-930-0949
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    .us Step 2, DO DDNS Service Settings within the Camera Please set DDNS Settings within the camera by hostname, a user name and password you've got from www.no-ip.com Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example. Firstly, goes to option of DDNS Settings on the
  • Foscam FI9831P | USER MANUAL - Page 47
    UPnP status: Figure 4.33 The camera's software will be configured for port forwarding. There may be issues with your routers security settings, and sometimes may error. We recommend you configure port forwarding manually on your router . 4.3.6 Port This camera supports HTTP Port. HTTP Port is used
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    decided by which Transport Layer Security you select. 2-----SMTP Username/ password ID account and password of the sender email address 3----- Sender E-mail Mailbox for sender must support SMTP 4----- Receiver Mailbox for receiver need not support SMTP,you can set 4 receivers 5----Save Click Save to
  • Foscam FI9831P | USER MANUAL - Page 49
    www.foscam. 2) Network Error. Please try later 3) Server Error 4) Incorrect user or password 5) The sender is denied by the server. Maybe the server need to of the anti-spam privacy of the server 8) The server does not support the authentication mode used by the device 4.3.8 FTP Settings If you want
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    internet, you can set as Figure 4.38. Port: Default is port 21. If changed, external FTP client program must change the server connection port accordingly. FTP Mode: Here supports two modes: PORT and PASV. Username/password: The FTP account and password. Click Save to take effect. Click Test to see
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    Viewer on Google Play for Android devices, search and install Foscam Viewer on APP Store for iOS devices. If you want to know more details of the iOS APP or Android APP, see the iOS App User Manual or Android APP User Manual. 4.4 Video This section allows you to configure Video stream settings
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    Stream type: There are four types to identify different streams you have set. www.foscam.us Resolution: The camera supports four types: 720P, 960P, VGA, QVGA. The higher the resolution is, the clearer video will become. But the code flux will become larger too, and
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    video, the mask area will be black on the video. www.foscam.us The mask area. Figure 4.42 Click OK button and return to the OSD page, click Settings On this page you can set the snapshot pictures' image quality and the storage path. Foscam Digital Technologies LLC 51 Telephone: 1-800-930-0949
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    www.foscam.us Figure 4.44 Image Quality: Low, Middle and High. The higher the quality, the picture will be clearer. Save Path: Schedule on the Live Video window, At these schedule time, the IR LED lights will be turned off. Figure 4.45 Foscam Digital Technologies LLC 52 Telephone: 1-800-930-0949
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    www.foscam.us 4.5 Alarm IP Camera supports Motion Detection Alarm, when the motion has been detected, it will send emails or upload images to FTP. 7 1 2 3 4 5 6 Figure 4.46 Step 01: Enable Motion detection Step 02: Sensitivity---- It supports three modes: Low, Middle and High. The higher the
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    files storage path, please go to Record-> Storage location page to verify this settings. The default alarm record time is 30s and pre-alarm record time is 5s, please go to Record-> moving in the detection area, the camera will alarm. Foscam Digital Technologies LLC 54 Telephone: 1-800-930-0949
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    www.foscam.us Figure 4.48 Step 06: Alarm Schedule ① Alarm anytime when motion is detected Click the black button up schedule Click the week day words, the corresponding column will be selected. For example, click TUE, the all column Foscam Digital Technologies LLC 55 Telephone: 1-800-930-0949
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    www.foscam.us of TUE turns to red, that means during Tuesday whole day, when something moving in the detection path and the record time. 4.6.1 Storage Location On this page you can change the alarm and manually recording storage path. Foscam Digital Technologies LLC 56 Telephone: 1-800-930-0949
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    of the SD card. Manual Recording Location: For Windows OS, the manual recording path is C:/ IPCamRecord, you can change another one. For MAC OS, the manual recording path is: / is selected as FTP, the device supports scheduled recording. Foscam Digital Technologies LLC 57 Telephone: 1-800-930-0949
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    www.foscam.us Figure 4.55 Figure 4.56 When the video is selected as SD card, the device supports pumping frame recording. Figure 4.57 Foscam Digital Technologies LLC 58 Telephone: 1-800-930-0949
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    www.foscam.us Figure 4.58 Record frame: There are six frame selections, such as 1/30, 4/30, 8/30, 15/30, 24/30, 30/30. Recommended default is Alarm" about editing the time of recording Schedule. 4.6.5 SD Card Management This camera supports SD Card and the max size of SD card must be under 32G. When
  • Foscam FI9831P | USER MANUAL - Page 62
    www.foscam.us Figure 4.59 4.7 Pan/Tilt This page will allow you to change the pan/tilt speed and do cruise tracks button . Figure 4.60 4.7.2 Cruise Settings This section explains how to add/ delete/ alter one cruise track. Figure 4.61 Foscam Digital Technologies LLC 60 Telephone: 1-800-930-0949
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    the camera. Click Save to take effect. Figure 4.62 Manage the Cruise Track There are two default cruise tracks: Vertical and Horizontal. Vertical: The camera will rotate from up to down Horizontal: The preset points to the cruise track. Foscam Digital Technologies LLC 61 Telephone: 1-800-930-0949
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    www.foscam.us The new added track name. 1 Select one preset point. 2 Click Add button. Here you can see the track: upright then Right Most last downleft. You can add preset on the left of the surveillance window. Foscam Digital Technologies LLC Telephone: 1-800-930-0949 Add the preset. 62
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    www.foscam.us The cruise tracks have added to the "track 1". Figure 4.64 After add the cruise track, back to the surveillance window, add/delete one preset points in one cruise track. And you can set the Dwell time of the preset point. Foscam Digital Technologies LLC 63 Telephone: 1-800-930-0949
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    to set the stop position after the camera reboots. It supports three modes: No self test, Goto home position and Goto When rebooting, the camera will pa Providing Central Management Software to manage or monitor multi-cameras n / tilt and Foscam Digital Technologies LLC 64 Telephone: 1-800-930-0949
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    this panel, you can backup/restore your camera settings, upgrade the firmware to the latest version, restore the camera to default settings and reboot the device. 4.9.1 Back-up & Restore Click to restore the restore the parameters. Foscam Digital Technologies LLC 65 Telephone: 1-800-930-0949
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    by IP Camera Tool Double click the IP Camera Tool shot icon , select the Camera IP that you want to upgrade the firmware. Then select Upgrade Firmware and enter the username and password, choose the firmware file, and upgrade. Foscam Digital Technologies LLC 66 Telephone: 1-800-930-0949
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    System Firmware. 1) Never shut down the power of the camera during upgrade until the IP camera restart and get connected. 2) After upgrade successfully, please uninstall the old plugin and re-install it, then reset the camera to the default factory settings before using the camera. Foscam Digital
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    4.9.3 Factory Reset www.foscam.us Click All reset and all parameters will return to factory settings if selected. This is similar to press the Reset button on the bottom of the camera. Figure 4.73 4.9.4 Reboot Click Reboot System to reboot the camera. This is similar to unplugging the power to
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    www.foscam.us : The storage path of record files : Here supports three types: current day, current month and All records. Another way, select the time on the time&date manually. All records. : The type of records files, Here supports two typs: Normal record, Alarm record and : Click this button
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    , check the network connections. 7.1.1 Install / uninstall the ActiveX of Firefox browser. 7.1.1.1 Install the ActiveX of Firefox browser. For the first time login the camera, it may prompt you to download plugin. Click here to download the plugin. Figure 7.1 Foscam Digital Technologies LLC 70
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    www.foscam.us Figure 7.2 Figure 7.3 Foscam Digital Technologies LLC 71 Telephone: 1-800-930-0949
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    foscam.us Figure 7.4 Drag the download file to Firefox web page and it will prompt you to Install it. Figure 7.5 Reboot the Firefox after the plugin installation Make sure all firewall or antivirus software on your computer does not block the active download and installation. If you are unable to
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    7.1.1.2 Uninstall the ActiveX of Firefox browser. www.foscam.us After upgrading the camera's software version, in order to experience the new version better, you may need to uninstall the old ActiveX before, and then install a new one. TO uninstall the old ActiveX, you could do as follows: 1.
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    the ActiveX of Google Chrome. 7.1.2.1 Install the ActiveX of Google browser. For the first time login the camera, it will prompt you to download the ActiveX. Figure 7.9 Download the plugin and drag it to the Extensions page of Google Chrome. Foscam Digital Technologies LLC 74 Telephone: 1-800
  • Foscam FI9831P | USER MANUAL - Page 77
    Google browser. After upgrading the camera's software version, in order to experience the new version better, you may need to uninstall the old ActiveX before, and then install a new one. TO uninstall the old ActiveX, you could do as follows: Foscam Digital Technologies LLC 75 Telephone: 1-800
  • Foscam FI9831P | USER MANUAL - Page 78
    www.foscam.us 1．Click on the top right corner of the Google browser menu bar, it will pop-up the drop-down menu, then click "Tools" -->"Extensions". Figure 7.12 2. Select " IPCAM ", and click the trash canon on the right side. Foscam Digital Technologies LLC 76 Telephone: 1-800-930-0949
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    www.foscam.us 3. Click "Remove", then restart the browser. Figure 7.13 Figure 7.14 7.1.3 Install / Uninstall the ActiveX of IE Chrome. When logging in for the first time, you need to download and install the ActiveX add-on. Foscam Digital Technologies LLC 77 Telephone: 1-800-930-0949
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    ActiveX of IE browser. www.foscam.us Click Install Figure 7.15 7.1.3.2 Uninstall the ActiveX of IE browser. After upgrading the camera's software version, in order to experience the new version better, you may need to uninstall the old ActiveX before, and then install a new one. TO uninstall the
  • Foscam FI9831P | USER MANUAL - Page 81
    www.foscam.us 3. Click "All add-ons". Figure 7.16 Figure 7.17 4. Click "ocxIPcam Control", then Right-click, select "More information" (or double-click "ocxIPcam Control"). Foscam Digital Technologies LLC 79 Telephone: 1-800-930-0949
  • Foscam FI9831P | USER MANUAL - Page 82
    www.foscam.us Figure 7.18 5. Click "Remove all sites-> Remove->Close". Then restart the IE browser. Foscam Digital Technologies LLC 80 Telephone: 1-800-930-0949
  • Foscam FI9831P | USER MANUAL - Page 83
    the factory default administrator username and password. Please power on the camera before reset Default administrator username: admin Default administrator password: No password 7.1.5 Camera can not record Camera can not record when I click Record button or I can't change the manually record path
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    then right click, select "Run as administrator" www.foscam.us 7.1.6 Subnet doesn't match Check whether your ipcamera in controller. If ActiveX controller isn't installed correctly you will see no video image. You can resolve this problem by this way: Download ActiveX controller and set the safety
  • Foscam FI9831P | USER MANUAL - Page 85
    is not installed correctly 2、The port which camera used is blocked by Firewall or Anti-virus software. Please port forwarding manually. You can view your camera in internet successfully after you do port forwarding manually in your Foscam Digital Technologies LLC 83 Telephone: 1-800-930-0949
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    DDNS: Embedded FOSCAM domain name Username and password Default username is admin with a blank password www.foscam.us 7.3 Specifications Support IP address WPS Remote Access Power Supply Power Consumption Alarm detection Alarm inform SD CARD Audio Input/Output Reset Buttons Ethernet FI9831P
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    PC Requirements Software Certification Warranty www.foscam.us Wireless Interface Memory Size 256MB or above Display Card 64M or above Supported OS Microsoft Windows 2000/XP/Vista/Windows7-32bit/Windows7- , if not installed and used in accordance with the installation manual, may cause harmful
  • Foscam FI9831P | USER MANUAL - Page 88
    experience some issues or have questions that this User's Guide has not answered. Please contact support via e-mail at [email protected]. You can also reach technical support at 1-800-930-0949 by following the automated instructions. Foscam Digital Technologies LLC 86 Telephone: 1-800-930-0949
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User
User
Manual
Manual
Model: FI9831P
Indoor HD Pan/Tilt Wireless IP Camera with P2P
（
For Windows & Mac OS
）