Gateway 6010 User Guide

Gateway 6010 Manual

Get Gateway 6010 PDF manuals and user guides View all Gateway 6010 manuals
Add to My Manuals
Save this manual to your list of manuals

Gateway 6010 manual content summary:

  • Gateway 6010 | User Guide - Page 1
  • Gateway 6010 | User Guide - Page 2
  • Gateway 6010 | User Guide - Page 3
    model 16 Gateway model and serial number 16 Microsoft Certificate of Authenticity 16 Finding your specifications 17 Accessories 17 3 Getting Started 19 Installing the battery 20 Connecting the AC adapter 20 Protecting from power source problems 22 Connecting the dial-up modem 23 Connecting
  • Gateway 6010 | User Guide - Page 4
    6 Upgrading Your Notebook 61 Preventing static electricity discharge 62 Adding or replacing memory 63 Replacing the hard drive kit 68 7 Maintaining Your Notebook 73 Caring for your notebook 74 Cleaning your notebook 75 Cleaning the exterior 75 Cleaning the keyboard 76 ii www.gateway.com
  • Gateway 6010 | User Guide - Page 5
    83 Safety guidelines 84 First steps 85 Troubleshooting 86 Audio 86 Battery 86 CD drives 86 Device installation 86 Display 87 DVD drives 88 File management 91 Hard drive 91 Internet 92 Keyboard 94 Memory 94 Memory card reader 95 Modem (cable or DSL 95 Modem (dial-up 95 Mouse 99
  • Gateway 6010 | User Guide - Page 6
    Training 109 A Safety, Regulatory, and Legal Information 111 Index 123 iv www.gateway.com
  • Gateway 6010 | User Guide - Page 7
    Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help 1
  • Gateway 6010 | User Guide - Page 8
    AC power balanced with optimized battery life when on battery power. Please read this manual carefully to familiarize yourself with our range of services and support. We have highlighted some basic care and safety information to help you keep your notebook in good operating condition. Gateway stands
  • Gateway 6010 | User Guide - Page 9
    drivers, product specifications, tutorials, and personalized information about your notebook. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade
  • Gateway 6010 | User Guide - Page 10
    , and guides for all Gateway notebooks. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your notebook
  • Gateway 6010 | User Guide - Page 11
    of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens
  • Gateway 6010 | User Guide - Page 12
    , click the topic name in the Search Results list. BigFix Your notebook may include BigFix. BigFix monitors your notebook for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects
  • Gateway 6010 | User Guide - Page 13
    guide has been included on your hard drive. The Using Your Computer guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway
  • Gateway 6010 | User Guide - Page 14
    Chapter 1: Getting Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. 8 www.gateway.com
  • Gateway 6010 | User Guide - Page 15
    Chapter 2 Checking Out Your Gateway Notebook • Identifying features • Locating your notebook's model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your notebook • Purchasing accessories 9
  • Gateway 6010 | User Guide - Page 16
    Out Your Gateway Notebook Front Speaker LCD panel release Battery charge Headphone jack Speaker Microphone jack latch indicator Power indicator Component Icon Speakers LCD panel release latch Battery charge indicator Power indicator Microphone jack Description Provide audio output when
  • Gateway 6010 | User Guide - Page 17
    Secure your notebook to an object by connecting a Kensington cable lock to this slot. S-Video out jack (optional) Ventilation fan DVD drive Plug an S-Video device, such as a television, into this optional jack. For more information, see "Viewing the display on a television" on page 48. Helps cool
  • Gateway 6010 | User Guide - Page 18
    "Using the memory card reader" on page 43. The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, and Secure Digital™. USB ports Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. 12 www.gateway.com
  • Gateway 6010 | User Guide - Page 19
    or to an Ethernet network" on page 24. Plug a modem cable into this jack. For more information, see "Connecting the dial-up modem" on page 23. Back Power connector Monitor port Component Icon Power connector Monitor port Description Plug the AC adapter cable into this connector. Plug an
  • Gateway 6010 | User Guide - Page 20
    Battery lock System label Hard drive bay Description Slide to release the battery. For more information, see "Changing batteries" on page 56. Provides power when the notebook is not plugged into AC power. Install a memory module into this bay. For more information, see "Adding or replacing memory
  • Gateway 6010 | User Guide - Page 21
    on configuring the power button mode, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Provides all the features of a full-sized, computer keyboard. For more
  • Gateway 6010 | User Guide - Page 22
    on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone: Hours: Model: S/No: support.gateway.com Microsoft Certificate of Authenticity
  • Gateway 6010 | User Guide - Page 23
    For more information about your notebook, such as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications. For more information, see "Gateway Web site" on page
  • Gateway 6010 | User Guide - Page 24
    Chapter 2: Checking Out Your Gateway Notebook Laser printers and cartridges are more expensive, but they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents. USB flash drive Use a USB flash drive for storing files or
  • Gateway 6010 | User Guide - Page 25
    Chapter 3 Getting Started • Installing the battery • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to an Ethernet network • Turning your notebook on and off • Using the status indicators • Using the keyboard and the EZ Pad touchpad • Adjusting the
  • Gateway 6010 | User Guide - Page 26
    Chapter 3: Getting Started Installing the battery To install the battery: 1 Close the LCD panel. 2 Turn your notebook over so the bottom is facing up. 3 Hold the battery label-side down and slide it into the open battery slot until the battery clicks into place. 4 Slide the battery lock to the
  • Gateway 6010 | User Guide - Page 27
    you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged. 2 Connect the AC adapter to your
  • Gateway 6010 | User Guide - Page 28
    notebook connected to AC power until the battery charge indicator turns blue. Warning Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway
  • Gateway 6010 | User Guide - Page 29
    one end of the modem cable into the modem jack right side of your notebook. on the 2 Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines. 3 Start your notebook, then start your communications program. www.gateway.com 23
  • Gateway 6010 | User Guide - Page 30
    connect to a cable or DSL modem or to an Ethernet network: 1 Insert one end of the network cable into the network jack on the right side of your notebook. 2 Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack. 3 Start your notebook. 24 www.gateway.com
  • Gateway 6010 | User Guide - Page 31
    mode, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 3 If you are starting your notebook for the first time, follow the on-screen instructions to set up your
  • Gateway 6010 | User Guide - Page 32
    on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your notebook To turn off your notebook: 1 Click Start, then click Turn Off Computer. The Turn Off Computer dialog box opens. 2 Click Turn Off. Windows shuts down and turns off your
  • Gateway 6010 | User Guide - Page 33
    again. Important If your notebook does not turn off immediately, complete the following steps until the notebook turns off: 1 Press and hold the power button for about five seconds, then release it. 2 Unplug the power cord and remove the battery for more than 10 seconds. As a part of the regular
  • Gateway 6010 | User Guide - Page 34
    button has been pressed that affects how the keyboard is used. Wireless network Num lock Hard drive Caps lock Disc drive Indicator Icon Description Wireless network (optional) ■ LED on - Wireless radio is turned on. ■ LED off - Wireless radio is turned off. Caps lock ■ LED on - Caps lock
  • Gateway 6010 | User Guide - Page 35
    Using the keyboard Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock
  • Gateway 6010 | User Guide - Page 36
    access to shortcut menus and help assistants in Windows. Windows key FN key Numeric keypad Press this key to open the Windows Start menu. This key specific action. Use these keys to type numbers when the numeric keypad is turned on. Press FN+ to turn on the numeric keypad. 1 30 www.gateway
  • Gateway 6010 | User Guide - Page 37
    . For more information, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Toggle the notebook display in the following order: ■ The LCD ■ An external monitor or
  • Gateway 6010 | User Guide - Page 38
    in the upper-left corner of your display. The box shows the battery charge level, the BIOS version, and whether the optional wireless network is being used. Press the key combination again to close this box. Increase the LCD panel brightness above the normal brightest setting. Use this feature in
  • Gateway 6010 | User Guide - Page 39
    Press and hold FN, then press this system key... Using the keyboard To... Mute the sound. Press the key combination again to restore the sound. For more information, see "Adjusting the volume" on page 37. Increase volume. For more information, see "Adjusting the volume" on page 37. Decrease volume
  • Gateway 6010 | User Guide - Page 40
    , two buttons, and a scroll zone. Touchpad Scroll zone Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to
  • Gateway 6010 | User Guide - Page 41
    Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Using the touchpad To... Do this... Move the pointer on the screen. Select an object on the screen. Start a program or open a file or folder. Move
  • Gateway 6010 | User Guide - Page 42
    the object to the appropriate part of the screen. Release the button to drop the object where you want it. Tips & Tricks You received your notebook with the EZ Pad touchpad been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 36 www
  • Gateway 6010 | User Guide - Page 43
    volume control buttons on the keyboard. For more information, see "System key combinations" on page 31. Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To access this guide, click
  • Gateway 6010 | User Guide - Page 44
    ■ Press FN + F2. The wireless status indicator turns on or off. For the location of the wireless status indicator, see "Status indicators" on page 28. Tips & Tricks For more information about using your notebook on a wireless network, see Gateway Notebook Networking Guide, which has been included
  • Gateway 6010 | User Guide - Page 45
    Chapter 4 Using Drives and Ports • Using DVD drives • Using the media card reader • Using a PC Card • Viewing the display on a monitor or projector • Viewing the display on a television • Connecting a video camera to your notebook 39
  • Gateway 6010 | User Guide - Page 46
    CDs. You cannot use this drive to create DVDs. ROM/R/RW Multi-format DVD±RW/CD-RW drive Installing programs, playing audio CDs, playing DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording video and data to DVD-R, DVD+R, DVD-RW, or DVD+RW discs. 40 www.gateway
  • Gateway 6010 | User Guide - Page 47
    DVD [ Using the DVD drive Eject button Manual eject hole To insert a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens slightly, pull the disc tray completely open. 2 Place the disc in want to play is facing up. 3 Push the tray in until it is closed. www.gateway.com 41
  • Gateway 6010 | User Guide - Page 48
    on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Creating CDs and DVDs You can use a CD and DVD burning program, Windows XP, Windows Media Player, or Windows Movie Maker to copy or create data CDs and DVDs, create music CDs, create video DVDs
  • Gateway 6010 | User Guide - Page 49
    memory card slot with the label facing up and the arrow on the label pointing towards the notebook. Using a memory card To access a file on a memory card: 1 Click Start, then click My Computer. 2 Double-click the drive letter (for example, the E: drive), then double-click the file name. www.gateway
  • Gateway 6010 | User Guide - Page 50
    the protector into the memory card slot. Adding and removing a PC Card Your notebook has a PC Card slot (also known as a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping
  • Gateway 6010 | User Guide - Page 51
    hardware name, then click Stop. -OR- Turn off your notebook. icon in the taskbar, the PC Card Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. 2 Release the eject button by pressing the PC Card eject button once. www.gateway.com 45
  • Gateway 6010 | User Guide - Page 52
    your monitor (VGA) port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control the presentation from your notebook and at the same time face your audience. To use a projector or external monitor: 1 Turn off your notebook. 2 Plug the projector or monitor
  • Gateway 6010 | User Guide - Page 53
    cord into an AC power source and turn it on. Windows recognizes the new hardware and searches for its driver. You may need to install the driver from the disc supplied by the manufacturer or download the driver from the manufacturer's Web site. 5 After the driver is installed, right-click any empty
  • Gateway 6010 | User Guide - Page 54
    the LCD panel, your notebook may turn off the LCD panel, but will not enter Standby mode. Viewing the display on a television The S-Video out jack on your notebook or port replicator lets you view your notebook display on a television screen using a standard S-Video cable. Important To turn on
  • Gateway 6010 | User Guide - Page 55
    Viewing the display on a television 5 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Appearance and Themes. 6 Click/Double-click the Display icon. The Display Properties dialog box opens. 7 Click the Settings tab. 8
  • Gateway 6010 | User Guide - Page 56
    the Enable TV button if it is not already enabled, then click Apply. Important If the Enable TV and TV buttons are grayed out, your notebook has not detected the television. Make sure that the television is turned on and connected correctly. 50 www.gateway.com
  • Gateway 6010 | User Guide - Page 57
    television settings: 1 On the Multiple Monitors Properties dialog box Displays tab, click TV. Important If you are traveling internationally, you may need to change the video standard. For example, many televisions in Asia use PAL instead of NTSC. 2 Modify the settings, then click OK. www
  • Gateway 6010 | User Guide - Page 58
    cable to the IEEE 1394 port on the side of your notebook. Tips & Tricks For more information about editing video, see "Editing videos" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 52 www
  • Gateway 6010 | User Guide - Page 59
    Chapter 5 Managing Power • Checking and recharging the battery • Recalibrating the battery • Changing batteries • Extending the life of the battery 53
  • Gateway 6010 | User Guide - Page 60
    tab in the Power Options Properties dialog box. For more information, see "Changing advanced settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Look at the battery charge indicator (see
  • Gateway 6010 | User Guide - Page 61
    . For more information, see "Changing notebook power settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Recalibrating the battery If your notebook unexpectedly goes into Standby mode while
  • Gateway 6010 | User Guide - Page 62
    the battery while the notebook is turned on. If your notebook is not plugged into an AC outlet, you must turn the notebook off while changing the battery. Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook
  • Gateway 6010 | User Guide - Page 63
    Changing batteries 2 Close the LCD panel. 3 Turn your notebook over so the bottom is facing up. 4 Slide the battery lock to the unlocked position. 5 Slide the battery release latch, then slide the battery out of the notebook. 6 Slide a recharged battery into the notebook until it snaps into place.
  • Gateway 6010 | User Guide - Page 64
    settings, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Close the LCD panel to turn off the display while you are not using your notebook. The display stays
  • Gateway 6010 | User Guide - Page 65
    all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode. www.gateway.com 59
  • Gateway 6010 | User Guide - Page 66
    reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is lost. When in Hibernate mode, your notebook saves all memory information to the hard drive, then turns the power completely off
  • Gateway 6010 | User Guide - Page 67
    Chapter 6 Upgrading Your Notebook • Adding and replacing memory • Replacing the hard drive 61
  • Gateway 6010 | User Guide - Page 68
    and moving parts, turn off your notebook and unplug the power cord, modem cable, and network cable before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook. Before installing memory or replacing the hard drive, follow these
  • Gateway 6010 | User Guide - Page 69
    modules designed for your Gateway notebook for upgrading your memory. Memory bay To add or replace memory modules: 1 Follow the guidelines under "Preventing static electricity discharge" on page 62. 2 Turn off your notebook. 3 Disconnect the AC adapter, modem cable, and network cable. 4 Disconnect
  • Gateway 6010 | User Guide - Page 70
    Chapter 6: Upgrading Your Notebook 7 With a small Phillips screwdriver, remove the keyboard screw and put it in a safe place. Tips & Tricks The screw hole is marked with a K. Screw 64 www.gateway.com
  • Gateway 6010 | User Guide - Page 71
    Adding or replacing memory 8 Loosen the six memory bay cover screws (these screws cannot be removed), then remove the memory bay cover. www.gateway.com 65
  • Gateway 6010 | User Guide - Page 72
    Chapter 6: Upgrading Your Notebook 9 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. 10 Pull the memory module out of the slot. 66 www.gateway.com
  • Gateway 6010 | User Guide - Page 73
    the module down until it clicks in place. 13 Replace the memory bay cover, then tighten the cover screws. 14 Replace the keyboard screw. 15 Insert the battery, then turn your notebook over. 16 Connect the power adapter, modem cable, and network cable, then turn on your notebook. www.gateway.com 67
  • Gateway 6010 | User Guide - Page 74
    higher-capacity drive. Hard drive To replace the hard drive kit: 1 Create a Drivers and Applications Recovery disc using the procedure found in the Using Gateway System Recovery online guide. To access this guide, click Start, All Programs, System Recovery, then click Recovery Help Manual. 2 Print
  • Gateway 6010 | User Guide - Page 75
    Replacing the hard drive kit 4 Disconnect the AC adapter, modem cable, and network cable. 5 Disconnect all peripheral devices and remove any PC cards. 6 Turn your notebook over so the bottom is facing up. 7 Remove the battery. For more information, see "Changing batteries" on page 56. 8 Remove the
  • Gateway 6010 | User Guide - Page 76
    Screws Screws 11 Remove the cover from the old drive. 12 Insert the new drive label side up onto the cover so the screw holes line up. 13 Replace the screws that secure the cover to the drive. 14 Slide the new hard drive kit into your notebook, then replace the cover screws. 70 www.gateway.com
  • Gateway 6010 | User Guide - Page 77
    the hard drive kit 15 Insert the battery, then turn your notebook over. 16 Connect the power adapter, modem cable, and network cable, then turn on your notebook. 17 For instructions on installing Windows, your drivers, and your applications, see the Using Gateway System Recovery online guide you
  • Gateway 6010 | User Guide - Page 78
    Chapter 6: Upgrading Your Notebook 72 www.gateway.com
  • Gateway 6010 | User Guide - Page 79
    Chapter 7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Protecting your notebook from viruses • Updating Windows • Restoring your system 73
  • Gateway 6010 | User Guide - Page 80
    fields. Magnetic fields can erase data on hard drives. ■ Never turn off your notebook when the drive indicator is on because data on the hard drive could be lost or corrupted. ■ Avoid subjecting your notebook to extreme temperature changes. The case (and LCD panel) can become brittle and easy to
  • Gateway 6010 | User Guide - Page 81
    shock, unplug the power cord, modem cable, and network cable from the wall outlets. Always turn off your notebook and other peripherals before cleaning any components. Also, remove the battery before cleaning any components. Use a damp, lint-free cloth to clean your notebook and other parts of your
  • Gateway 6010 | User Guide - Page 82
    the keyboard, turn off your notebook and turn the notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Cleaning the notebook screen Use a soft cloth and water to clean the LCD
  • Gateway 6010 | User Guide - Page 83
    Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about protecting your notebook against viruses, click Start, then click Help and Support. Type the keyword viruses in the
  • Gateway 6010 | User Guide - Page 84
    Chapter 7: Maintaining Your Notebook To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. 78 www.gateway.com
  • Gateway 6010 | User Guide - Page 85
    on-screen instructions to remove the virus. 2 Turn off your notebook and leave it off for at least 30 seconds. 3 Turn on your notebook and rescan for the virus. To update Norton Internet Security: Important You received a free limited time subscription to the Norton Internet Security service when
  • Gateway 6010 | User Guide - Page 86
    notebook. To run Windows Update: 1 Connect to the Internet. 2 Click Start, All Programs, then click Windows Update. 3 Follow the on-screen instructions. Help and Support For more information about Windows Update in Windows XP, click Start, then click Help and Support. Type the keyword Windows
  • Gateway 6010 | User Guide - Page 87
    or device on your notebook is not working correctly, you may need to reinstall your applications or drivers. To reinstall your applications or drivers: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on-screen instructions. www.gateway.com 81
  • Gateway 6010 | User Guide - Page 88
    If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your notebook to the original configuration. To restore your notebook to the original configuration: 1 Turn on your notebook, then press F11. 2 Follow the on-screen instructions. 82
  • Gateway 6010 | User Guide - Page 89
    Chapter 8 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems 83
  • Gateway 6010 | User Guide - Page 90
    complete any maintenance tasks where you remove the memory bay or hard drive bay cover, make sure that you replace the cover, reinstall any screws, then replace the battery before you start your notebook. Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your
  • Gateway 6010 | User Guide - Page 91
    ■ Make sure that your hard drive is not full. ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you performed and
  • Gateway 6010 | User Guide - Page 92
    8: Troubleshooting Troubleshooting Audio Audio troubleshooting is covered under "Sound" on page 104. Battery Battery troubleshooting is covered under "Power" on page 102. CD drives CD drive troubleshooting is covered under "DVD drives" on page 88. Device installation You have computer problems after
  • Gateway 6010 | User Guide - Page 93
    dialog box. Tips & Tricks For instructions on changing the screen resolution, see "Adjusting the screen resolution" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The text on the display
  • Gateway 6010 | User Guide - Page 94
    8: Troubleshooting ■ Change the display settings. Tips & Tricks For instructions on changing the display settings, see "Adjusting the screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway
  • Gateway 6010 | User Guide - Page 95
    and turned on. ■ Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 76. ■ Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■ Reinstall the audio device drivers. For more information, see "Downloads" on page 4. www.gateway
  • Gateway 6010 | User Guide - Page 96
    your DVD drive's regional code may not match. ■ Make sure that a DVD player program has been installed on your notebook. Tips & Tricks For instructions on playing a DVD, see "Playing a DVD" on page 42. A DVD does not produce sound on a TV Audio is not transmitted through the S-Video out jack. Use
  • Gateway 6010 | User Guide - Page 97
    Start, then click Help and Support. Type the keyword System Restore in the Search box , then click the arrow. Hard drive You see an "Insufficient disk space" error message ■ Delete unnecessary files from the hard drive using Disk Cleanup. Tips & Tricks For instructions on deleting unnecessary
  • Gateway 6010 | User Guide - Page 98
    click Gateway Documentation. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message ■ Make sure that the hard drive is installed correctly. Remove it, firmly reinsert it, then restart your notebook. For more information, see "Replacing the hard drive kit
  • Gateway 6010 | User Guide - Page 99
    not have a problem with your modem. For more information, see "Modem (dial-up)" on page 95. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help and Support For more information about troubleshooting Internet
  • Gateway 6010 | User Guide - Page 100
    might be stuck, then restart your notebook. You are pressing a letter key and a number appears on the screen ■ The numeric keypad is turned on. See "System key combinations" on page 31 for instructions on turning off your numeric keypad. Memory You see a "Memory error" message ■ Make sure that the
  • Gateway 6010 | User Guide - Page 101
    information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window ■ Reboot your notebook. Modem (cable
  • Gateway 6010 | User Guide - Page 102
    to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. To check the dialing properties: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and
  • Gateway 6010 | User Guide - Page 103
    technical support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting information under "Internet" on page 92. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over
  • Gateway 6010 | User Guide - Page 104
    screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. Help and Support For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting
  • Gateway 6010 | User Guide - Page 105
    Troubleshooting communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume. To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. If your
  • Gateway 6010 | User Guide - Page 106
    jack on your computer. Make sure that the other end is plugged into a router or cable or DSL modem. ■ Make sure that all computers are plugged into a powered electrical outlet and turned Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest
  • Gateway 6010 | User Guide - Page 107
    (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems ■ Make sure that you have
  • Gateway 6010 | User Guide - Page 108
    see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Make sure that the battery is installed correctly. For more information, see "Installing the battery" on page
  • Gateway 6010 | User Guide - Page 109
    . The Printers and Faxes window opens. 3 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue
  • Gateway 6010 | User Guide - Page 110
    getting sound from the built-in speakers ■ Make sure that headphones are not plugged into the headphone jack. ■ Make sure that the volume control on your notebook is turned up. For more information, see "System key combinations" on page 31. ■ Make sure that the Windows volume control is turned up
  • Gateway 6010 | User Guide - Page 111
    Troubleshooting Tips & Tricks For instructions on how to adjust the volume control in Windows, see "Adjusting the volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Make sure that Mute
  • Gateway 6010 | User Guide - Page 112
    8: Troubleshooting Tips & Tricks For instructions on how to adjust the touchpad settings, see "Changing the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Video The
  • Gateway 6010 | User Guide - Page 113
    a program, see: ■ Online Help ■ Printed documentation ■ The Microsoft Windows documentation ■ The software publisher's Web site ■ See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: ■ Power cords or plugs are
  • Gateway 6010 | User Guide - Page 114
    documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click Start, then click Help and Support. Type
  • Gateway 6010 | User Guide - Page 115
    Telephone support Tutoring Answers by GatewaySM is a fee-based telephone service that provides answers to all of your "How do I" questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training: Resource Service
  • Gateway 6010 | User Guide - Page 116
    Chapter 8: Troubleshooting 110 www.gateway.com
  • Gateway 6010 | User Guide - Page 117
    Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Environmental information • Notices 111
  • Gateway 6010 | User Guide - Page 118
    CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. ■ When the notebook is turned off
  • Gateway 6010 | User Guide - Page 119
    was dropped or the cabinet is damaged. ■ The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas
  • Gateway 6010 | User Guide - Page 120
    bodies. The wireless devices installed in this notebook is fully assembled. Caution Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Caution Only use drivers
  • Gateway 6010 | User Guide - Page 121
    operation of the device. Caution Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any
  • Gateway 6010 | User Guide - Page 122
    with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the
  • Gateway 6010 | User Guide - Page 123
    with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to determine
  • Gateway 6010 | User Guide - Page 124
    is installed outdoors is subject to licensing. Caution Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may
  • Gateway 6010 | User Guide - Page 125
    an IC-compliant modem) The Industry Canada equipment will operate to the users' satisfaction. Before installing not prevent degradation of service in some situations. Repairs to certified equipment the electrical ground connections of the power utility, telephone lines, and internal gateway.com 119
  • Gateway 6010 | User Guide - Page 126
    servicing, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive
  • Gateway 6010 | User Guide - Page 127
    can do your part for the Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide and we will be glad to help
  • Gateway 6010 | User Guide - Page 128
    is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect
  • Gateway 6010 | User Guide - Page 129
    installing 56 latch 14 locating 14 managing power 58 monitoring charge 54 purchasing 17 recalibrating 55 recharging 20, 55 release latch 14 replacing 56 bays battery 56 hard drive 14 memory 14, 63 BigFix 6 BIOS Setup utility 55 brightness adjusting 32 brightness keys 32 C cable lock 11 cable modem
  • Gateway 6010 | User Guide - Page 130
    memory cards 43 Certificate of Authenticity 16 cleaning audio CD 76 case 75 CD 76 computer exterior 75 computer screen 76 DVD 76 keyboard 76 LCD panel 76 screen 76 clicking 35 closing unresponsive program 27 connecting AC adapter 20 dial-up modem 23 external keyboard 29 external monitor 46 keyboard
  • Gateway 6010 | User Guide - Page 131
    help 5 Help and Support 5 online help 7 Using Your Computer 7 double-clicking 35 dragging 36 drivers updating 3 drives DVD 11, 40 DVD/CD-RW 11, 40 DVD±RW 11 DVD-RW 40 hard drive 14, 68 identifying drive types 40 multi-format DVD±RW 11 replacing hard drive 68 troubleshooting 88, 91 types 40 DSL modem
  • Gateway 6010 | User Guide - Page 132
    See status indicators inkjet printer 17 installing battery 56 devices 86 hard drive 68 memory 63 PC Card 44 Internet troubleshooting 92, 97 IRQ conflicts 86 J jacks See connections K Kensington cable lock lock slot 11 key combinations 31 keyboard buttons 29 cleaning 76 connecting 29 features
  • Gateway 6010 | User Guide - Page 133
    35 screen objects 36 MP3 player memory cards 43 multimedia adjusting volume 37 playing DVD 42 using DVD drive 40 using Windows Media Player 42 muting sound 33, 37 N navigation keys 30 network jack 13, 24 troubleshooting 100 networking turning off wireless network 38 turning on wireless network
  • Gateway 6010 | User Guide - Page 134
    laser 17 troubleshooting 103 USB port 12 programs closing unresponsive 27 opening 35 projector adding 46 color quality 47 display properties 47 screen resolution 47 R RAM See memory rebooting notebook 27 recalibrating battery 55 recharging battery 55 replacing See installing resetting notebook 27
  • Gateway 6010 | User Guide - Page 135
    With Gateway 109 troubleshooting audio 104 automated system 107 device installation 86 display 87 DVD drive 88 faxes 97 files 91 general guidelines 85 hard drive 91 Internet connection 92, 97 IRQ conflict 86 keyboard 94 LCD panel 87 memory 94 memory card reader 95 modem 95 www.gateway.com 129
  • Gateway 6010 | User Guide - Page 136
    31, 38 turning on notebook 25 wireless network 31, 38 tutoring fee-based 108 TV out (S-Video out) jack 11 U updating device drivers 3 Norton Internet Security 77 Windows 80 upgrading 61 USB port 12 V VGA port 13, 46 video playing 42 S-Video out jack 11 troubleshooting 106 video camera connecting
  • Gateway 6010 | User Guide - Page 137
  • Gateway 6010 | User Guide - Page 138
    MAN M360/365 6000SER GDE R2 7/05
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138